What is the official website of the payment service?
https://www.banken.gl
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Where can I find the customer support contacts?
Customer support contacts are available on the official website's contact page under "Contact" or "Customer Service" sections.
What is the hotline phone number?
+299 70 12 34
Is there a toll-free support number?
There is no verified information on a toll-free support number specifically; typically local or standard-rate numbers are provided.
What is the email address for technical support?
No specific technical support email is publicly listed; users are encouraged to contact support via the online banking secure messaging system.
Are there separate emails for different types of inquiries?
There is no public information regarding separate email addresses for different inquiry types; centralized contact forms or online bank messaging is commonly used.
Where can I find the online chat support?
No confirmed online chat support found on the official site or public sources.
Does the chat support work 24/7?
Not applicable due to no verified chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
No verified support via Telegram, WhatsApp, or similar messenger services.
What are the support working hours?
Customer service is open Monday to Thursday 9:30 AM - 3:30 PM, Friday 9:30 AM - 3:00 PM.
Does support work on weekends and holidays?
Customer support does not operate on weekends or public holidays.
Are there regional offices for in-person visits?
Yes, GrønlandsBANKEN has physical branches primarily in Nuuk and other Greenland locations.
Where are the physical offices located?
Main office at Imaneq 33, Nuuk, Sermersooq, 3900 Greenland.
Can I schedule a personal meeting?
Customers can typically schedule personal meetings by contacting the bank directly through phone or online banking channels.
Are there representatives in different countries?
No verified information on international representative offices outside Greenland.
In which languages is support available?
Support is primarily available in Danish and Greenlandic; likely also in English depending on staff.
How quickly does support respond to requests?
Average response times for written inquiries are not disclosed; phone support is immediate during working hours.
Is there a priority system for VIP clients?
No publicly available information on VIP priority support systems.
Can I request a callback?
No explicit callback service is publicly indicated.
When was the payment service founded?
GrønlandsBANKEN was established in 1967.
Who is the founder and owner of the service?
Founded as a commercial bank in Greenland; ownership details include public listing on the Copenhagen Stock Exchange.
In which country is the company registered?
Registered in Greenland.
What is the development history of the payment service?
Started as Greenland’s local bank, expanded services including digital payments, online banking, and integration with global payment networks like SWIFT.
Have there been major updates or rebranding?
No major rebranding found; continuous updates to digital services and mobile banking apps.
Who sits on the company's board of directors?
Specific current board members are not publicly listed; governance information available in corporate registry or investor relations.
Are there investors or partners in the service?
The bank is publicly traded with shareholders; partnerships include connection to Danish and international payment networks.
Does the company participate in stock trading?
Yes, listed on the Copenhagen Stock Exchange under ticker GRLA.
What is the company's market capitalization?
Market capitalization fluctuates; latest detailed figures require current financial market data.
Are there subsidiary companies or branches?
Branch network exists primarily within Greenland; no major subsidiaries publicly listed.
What licenses does the payment service have?
Licensed as a commercial bank in Greenland under Greenlandic and Danish financial regulations; access to PSD2 services for payments integration.
In which jurisdictions does the service operate officially?
Operations primarily in Greenland; regulatory environment limited to Greenland jurisdiction.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, as a licensed bank, it complies with anti-money laundering and know-your-customer regulations.
Are there security certificates (PCI DSS, etc.)?
No explicit public listing of PCI DSS or similar certificates; expected compliance with industry security standards for payment services.
Has the service undergone security audits?
Banks typically conduct regular internal and external audits; no public detailed report available.
Is there insurance for client funds?
Client funds are protected under Greenland banking regulations, typically insured according to Danish and Greenland banking deposit guarantee schemes.
Which international standards does it comply with?
Complies with international banking and payment service standards, including SWIFT network and PSD2 payment directive frameworks where applicable.
Have there been any regulatory fines or violations?
No public records of regulatory fines or violations found.
Where can I find real reviews about the service?
Reviews on Google Play Store, app stores, and financial customer forums related to Greenlandic banking.
What are the main user complaints?
Common complaints typical of regional banks include limited branch accessibility, occasional service delays, and digital banking usability issues.
What do users most often praise the service for?
Praised for friendly customer service, reliable banking operations, and digital payment convenience.
Are there issues with fund withdrawals?
No widespread public complaints specifically about withdrawals.
Is the interface convenient according to users?
The mobile app interface is considered functional but with room for UI improvements.
Are clients satisfied with transaction speed?
Positive feedback on transaction speed for online and card payments.
Do users recommend this service?
Many users recommend the bank for local banking needs in Greenland.
How do experts assess the service's reliability?
Experts consider GrønlandsBANKEN a stable regional financial institution with reliable payment infrastructure.
Are there industry awards and recognitions?
No specific industry awards publicly noted.
Does the service participate in payment system rankings?
Not prominently featured in global payment system rankings.
Are there recommendations from financial regulators?
The bank operates under regulatory supervision with no publicized special endorsements.
What reputation does the service have among partners?
Respected among Greenlandic businesses and international partners for trustworthy operations.
How do they evaluate solution innovation?
Gradual adoption of mobile payments and online banking shows moderate innovation approach.
Are there quality service certificates?
No public information about specific quality certifications.
Does the company participate in industry conferences?
No public information on conference participation.
How does the service position itself in the market?
Positions as Greenland’s leading local bank with emphasis on reliability and service for private and business clients.
Which fiat currencies does the service support?
Supports Danish Krone (DKK) as main currency and international currencies for transfers.
Are cryptocurrencies supported? Which ones specifically?
No verified support for cryptocurrency wallets or transactions.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token information available.
Can currencies be converted within the service?
Currency conversion available via online banking and currency converter tools.
What exchange rates are used for conversion?
Uses market-based exchange rates supplemented by bank margin.
How often are exchange rates updated?
Exchange rates are regularly updated, typically daily or as market demands.
Are stablecoins supported?
No support for stablecoins.
Can exotic currencies be handled?
Exotic currency support is limited; primarily major global currencies.
Are there currency restrictions in different countries?
Geographic restrictions apply based on banking laws and correspondent banking agreements.
What types of transfers does the service support?
Supports domestic transfers, international SWIFT transfers, and SEPA payments.
Can transfers be made between service users?
Yes, internal transfers between GrønlandsBANKEN users supported.
Are transfers to bank cards supported?
Supports transfers to linked bank cards via payment networks.
Can money be transferred to bank accounts?
Yes, transfers to both own and third-party bank accounts.
Is bill payment available?
Yes, bill payment services supported via online and mobile banking.
Are recurring payments supported?
Recurring payment setup is typically available but not explicitly documented.
Can automatic transfers be set up?
Automatic standing orders and scheduled payments can be arranged.
Is payment scheduling available?
Payment scheduling is supported through online banking interface.
Are group payments supported?
No specific information about group payment features.
Can payment links be created?
No public information about payment link generation.
What are the minimum transaction amounts in the service?
Minimum amounts vary by transaction type; exact limits not publicly specified.
What are the maximum amounts that can be transferred?
Maximum limits depend on account, verification, and regulatory compliance, details not publicly disclosed.
Are there daily limits on operations?
Daily transaction limits apply generally per banking regulations.
What monthly and annual limits are in effect?
Monthly/annual limits exist based on customer profile and legal requirements.
Can limits be increased? How?
Customers may request limit increases subject to verification and approval.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts face initial restrictions until full verification.
Do special limits apply in different countries?
Geographic-specific limits depend on cross-border regulations.
Can operations be temporarily blocked?
Yes, operations may be blocked for compliance or security reasons.
Are there limits on the number of daily operations?
Daily operation counts may be restricted per account policy.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method.
What methods of funding are supported?
Funding methods include bank transfers, card payments, and possibly cash deposits at branches.
Are there fees for funding?
Fees for funding may apply depending on method used.
What are the minimum funding amounts?
Not publicly detailed; depends on payment channel.
How quickly are funds credited when funding?
Fund availability varies; card payments typically near-instant, transfers take 1-3 business days.
How can money be withdrawn from the system?
Withdrawals through ATMs, bank branch cash withdrawals, card transfers, or bank transfers.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on withdrawal type and location.
How long does withdrawal take?
Withdrawal time depends on method; card and ATM withdrawals immediate, bank transfers 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account type, verification status, and regulatory limits.
How quickly are funds credited when funding with a card?
Card funding is typically credited immediately or within minutes.
How long does a bank transfer take?
Bank transfers may take 1-3 business days typically.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfers within the bank are usually instant or near-instant.
Are there delays when funding on weekends?
Funding may be delayed on weekends due to banking processing hours.
Do holidays affect funding speed?
Yes, public holidays delay processing of funding transactions.
Can crediting be accelerated for a fee?
No public information on express funding for fees.
What determines the speed of funding processing?
Processing speed depends on funding method, banking partners, and transaction time.
Are there notifications about funding status?
Notifications for funding statuses are generally provided through online banking.
What to do if funding takes too long?
Contact customer support for assistance if funding delays occur.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within the bank's operational hours, usually same day.
How long does card withdrawal take?
Card withdrawals are immediate at ATMs or point of sale.
How quickly do bank transfers arrive?
Bank transfers typically arrive within 1-3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals not applicable.
Are there withdrawal delays on weekends?
Withdrawals via bank transfer are delayed on weekends.
Do holidays affect withdrawal speed?
Yes, withdrawals are delayed on holidays.
Can withdrawal be accelerated for an additional fee?
No public info about express withdrawal fees.
What determines withdrawal processing time?
Withdrawal timing depends on method, verification, and banking partners.
Are there notifications about withdrawal status?
Withdrawal status notifications are generally available in online banking.
Can a withdrawal request be canceled?
Withdrawal cancellation is possible before payment execution depending on transaction status.
How to register with the payment service?
Registration is done online through the bank’s website or mobile app with personal information and verification.
What data is needed to create an account?
Basic personal identification, contact details, and proof of identity required.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone verification or confirmation is commonly part of registration.
Are there age restrictions for registration?
Minimum age is generally 18 years or as regulated.
Can a corporate account be created?
Yes, business accounts are available with additional documentation.
Is it required to provide real data?
Real and verifiable personal data is mandatory due to AML/KYC regulations.
Are there country restrictions for registration?
Registration is generally limited to residents of Greenland or regions where the bank operates.
How long does account activation take?
Activation is typically immediate after verification; full access may take longer pending document review.
What verification levels exist?
Multiple verification levels including basic and enhanced verification under KYC.
What documents are required for basic verification?
Valid government-issued ID, proof of address, and possibly tax identification.
Are documents needed for full verification?
Yes, additional documents like income proof and enhanced identity validation may be needed.
Are digital copies of documents accepted?
Digital upload of scanned documents is generally accepted.
How long does the verification procedure take?
Verification can take from a few hours to several business days.
Can the service be used without verification?
Basic limited service may be available without full verification.
What restrictions apply to unverified users?
Unverified accounts have restricted transaction limits and service functionalities.
Is address confirmation required?
Yes, proof of address is part of verification.
Is a selfie with documents required?
Possibly required for enhanced verification and anti-fraud purposes.
How often do documents need to be updated?
Documents may need updating every few years or upon request due to regulatory changes.
What encryption technologies does the service use?
Utilizes standard encryption protocols such as SSL/TLS for data security.
Is two-factor authentication supported?
Yes, 2FA is supported for securing accounts.
Are there SMS confirmations for operations?
SMS verification for transactions is commonly used.
Is biometric authentication supported?
Biometric login supported in mobile app where device allows.
Is blockchain technology used?
No current evidence of blockchain technology implementation.
Is there a multi-level security system?
Employs multi-layered security including encryption, authentication, and monitoring.
How is user personal data protected?
Personal data is protected under GDPR and local privacy laws, with secure storage and restricted access.
Is cold storage used for cryptocurrencies?
Cryptocurrencies are not supported; no cold storage.
Is there DDoS attack protection?
Likely has DDoS protection measures consistent with banking IT security standards.
Are regular security audits conducted?
Regular IT security audits are standard practice; specific results not published.
What anti-phishing protection measures are provided?
Provides education and technical measures, including email verification and alerts.
Is there a suspicious activity detection system?
Yes, fraud detection and suspicious activity monitoring systems are in place.
How does the service combat money laundering?
Uses AML software, customer monitoring, and reporting mechanisms.
Is there blocking of suspicious accounts?
Suspicious accounts can be temporarily blocked pending investigation.
What to do when fraud is detected?
Report immediately to support; the bank initiates investigations and may reverse fraudulent transactions.
How to report suspicious activity?
Contact customer support via phone, online banking messaging, or email.
Is there compensation for damage from fraudsters?
Banks usually offer fraud protection and may reimburse verified cases under terms.
What user rights exist for disputed transactions?
Users have the right to dispute and request investigation into unauthorized or incorrect transactions.
How to dispute account blocking?
Contact customer service to appeal or clarify account blocks.
Is there insurance against cyber attacks?
The bank likely carries cyber insurance as part of institutional risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; international transfers typically have standard wire fees.
Are there fees for account funding?
Some funding methods may incur fees; details depend on method.
Are fees charged for fund withdrawal?
Withdrawal fees may apply depending on channel.
Are there fees for currency conversion?
Currency conversion fees include a margin on exchange rates.
Are there fees for account inactivity?
There may be inactivity fees if account is dormant.
Are there account maintenance fees?
Basic account maintenance fees may be applied depending on account type.
Are fees charged for operation cancellation?
Cancellation fees may apply depending on timing and transaction type.
Are there fees for expedited operations?
No public detailed fees for express processing.
Are there hidden fees?
Banks are obligated to disclose all fees; no known hidden fees reported.
How are fees calculated for large amounts?
Large transaction fees may be tiered or negotiated case-by-case.
Are there different tariff plans in the service?
Tariff plans vary for personal and business accounts.
What advantages does VIP status provide?
VIP clients may receive personalized support and fee waivers, but no detailed public info.
How to get preferential conditions?
Preferential terms generally based on account type, volume, and relationship length.
Are there free operations per month?
Some free transactions may be allowed under basic account features.
Are there discounts for active users?
Discounts or fee waivers possibly available for high-volume users.
Are there corporate tariffs?
Corporate accounts have specific pricing plans and fees.
Can individual conditions be obtained?
Custom pricing may be negotiated for key clients.
Do promotional codes work for fee reduction?
No public information on promotional code usage.
Are there cashback programs?
No verified cashback programs identified.
Are there discounts for transaction volumes?
Volume-based fee reductions may be offered.
Is there an official mobile application?
Yes, the GrønlandsBANKEN mobile banking app is available.
On which platforms is the application available?
Available on Android (Google Play Store) and likely iOS App Store.
What functions are available in the mobile application?
Check accounts, transfer money, pay bills, manage cards, view securities, and contact bank.
Does functionality differ from the web version?
Mobile app focuses on core banking and payments; web version may offer fuller service.
Is Touch ID/Face ID supported?
Biometric authentication supported in mobile app.
Can the application work offline?
Limited offline functionality; mostly requires internet connection.
Are there push notifications about operations?
Push notifications for transactions and bank messages are supported.
Is dark theme supported?
No explicit confirmation on dark mode availability.
How often is the mobile application updated?
Updates occur periodically; last update seen in May 2025.
Are there beta versions of the application?
No public beta program identified.
Is the web interface of the service convenient?
The web platform is functional though some users note room for UI improvements.
Is responsive design supported?
The website supports mobile-responsive design.
In which languages is the interface available?
Danish, Greenlandic, and English language options.
Is there a night mode for the website?
No confirmed night mode for the web interface.
Are hotkeys supported?
No information on keyboard shortcuts support.
Can data be exported?
Export options may be limited; bank statements exportable.
Is there an API for developers?
No public API available for external developers.
Is integration with other services supported?
Limited integration options; PSD2 access possible for authorized third-party providers.
How often is the web interface updated?
Web updates follow bank IT schedules with no public frequency.
Are there virtual cards in the service?
Virtual card issuance not publicly confirmed.
Can disposable cards be created?
No public info on disposable card creation.
Is multi-currency account functionality supported?
Multi-currency account options are limited; mainly Danish Krone-based with foreign currency transfers supported.
Are there investment products?
Investment services including share trading and investment certificates available.
Can interest be earned on balance?
Interest-bearing accounts are offered.
Are there credit products?
Credit products such as loans and mortgages are available.
Is P2P trading supported?
No public information on peer-to-peer trading.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not supported.
Is there acquiring for business?
Merchant services including acquiring likely available but not heavily detailed publicly.
Are mass payouts supported?
No explicit confirmation on mass payout capability.
Is there a loyalty program in the service?
No public loyalty program identified.
How are bonus points earned?
Not applicable or no public info.
Is there cashback for operations?
No cashback programs officially noted.
Are there referral programs?
No referral programs publicly documented.
What privileges do VIP clients have?
VIP clients may enjoy priority service and fee benefits.
Are there seasonal promotions and offers?
No specific seasonal offers publicly detailed.
Can premium status be obtained?
Premium accounts available based on customer profile and bank discretion.
Are there partner discounts?
No public partner discount programs.
Are there corporate loyalty programs?
No publicly known corporate loyalty schemes.
Does the service allow operations with online casinos?
No explicit policy found regarding online casino transactions.
Are there restrictions on gambling transactions?
Gambling transaction restrictions typically follow local and international regulations.
Can accounts be blocked for casino play?
Accounts may be subject to blocking if suspicious gambling-related activity occurs.
How does the service view gambling?
Generally cautious approach complying with regulatory requirements.
Are there special conditions for gambling?
No public special terms found.
Are casino transactions tracked?
Gambling transactions are likely monitored under compliance controls.
Can operations with gambling sites be hidden?
No option to hide gambling transactions explicitly.
Are there notifications about gambling expenses?
No public info on gambling expense notifications.
Are there special fees for gambling operations?
No specific casino or gambling fees publicly referenced.
Can limits be set on gambling?
No known explicit gambling spending limits configurable.
Is there a self-exclusion function?
Likely supported via bank or partner services for responsible banking.
Can access to gambling sites be restricted?
Not typically enforced by the bank itself.
Is gambling expense control supported?
Limited public information on this.
Are there notifications about limit exceedance?
No specific alert systems for gambling limits found.
Can operations with casinos be blocked?
Blocking is possible under compliance risk management.
Is a "cooling-off period" supported?
Not publicly specified.
Can help be obtained for gambling addiction?
Not provided directly, but referrals possible.
Is there partnership with player assistance organizations?
No public partnerships documented.
How to set up gambling expense notifications?
Not available publicly.
Which online casinos accept this payment method?
Not publicly listed.
Are there exclusive partnerships with specific casinos?
No information on exclusive casino partnerships.
Do conditions differ when used in different casinos?
No information about varying terms by casino.
Are there special bonuses for using this method in casinos?
No casino-related payment bonuses.
Can the method be used for both deposits and withdrawals in casinos?
No verified usage for crypto or casino-specific deposits/withdrawals.
Are there geographic restrictions for casino usage?
Geographically limited to Greenland and compliance rules.
How do casino operators typically process transactions from this method?
Transactions processed via normal banking payment networks.
Are there typical processing times when used with casinos?
Processing times align with standard banking transfers.
Do casinos usually charge additional fees for this method?
No known additional casino fees for bank payments.
Are there any known compatibility issues with major casino platforms?
No publicly documented compatibility issues.