What is the official website of the payment service?
The official website of Hampshire Trust Bank is https://www.htb.co.uk
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Where can I find the customer support contacts?
Customer support contacts can be found on the Hampshire Trust Bank official website under the "Contact Us" or "Help" sections and FAQs.
What is the hotline phone number?
The main customer service phone number is +44 207 862 6222.
Is there a toll-free support number?
There is no publicly listed toll-free support number; the main contact is a UK geographic number (+44 207...).
What is the email address for technical support?
Specific technical support email is not publicly listed; general inquiries and support emails are available through the contact page or customer service.
Are there separate emails for different types of inquiries?
Yes, there are separate emails for various departments including Business Customer Service, Complaints/Feedback, Customer Service, General Info, Jobs/Careers, Legal, and GDPR inquiries.
Where can I find the online chat support?
Online chat support is not prominently mentioned; Hampshire Trust Bank primarily uses phone and email for customer support.
Does the chat support work 24/7?
Not applicable as online chat support is not confirmed to be available.
Is there support through messengers (Telegram, WhatsApp)?
There is no indication that support is available through Telegram or WhatsApp.
What are the support working hours?
Customer support working hours are during normal UK business hours, typically Monday to Friday, 9am to 5pm.
Does support work on weekends and holidays?
Customer support does not operate on weekends and UK public holidays.
Are there regional offices for in-person visits?
Hampshire Trust Bank has physical offices but does not operate public branches for walk-in visits.
Where are the physical offices located?
Primary office is at 80 Fenchurch Street, London EC3M 4BY, with additional presence in Leeds (6 East Parade, Leeds, LS1 2AD).
Can I schedule a personal meeting?
Personal meetings may be available by appointment, especially for business clients, but need to be arranged in advance.
Are there representatives in different countries?
Hampshire Trust Bank is UK-based with no official international offices.
In which languages is support available?
Support is primarily available in English.
How quickly does support respond to requests?
Response times vary; phone support is immediate during working hours; email responses typically occur within 1-3 business days.
Is there a priority system for VIP clients?
No information about formal VIP or priority client support programs.
Can I request a callback?
Callback services are generally available by request through customer service channels.
When was the payment service founded?
Hampshire Trust Bank was originally founded in 1977.
Who is the founder and owner of the service?
Owned by private equity firm Alchemy Partners LLP since 2014; original founder details not specifically publicized.
In which country is the company registered?
Registered in the United Kingdom.
What is the development history of the payment service?
Initially established in 1977, relaunched in 2014 after acquisition by Alchemy Partners, specializing in asset finance, specialist mortgages, and savings accounts.
Have there been major updates or rebranding?
The major rebranding and relaunch occurred in 2014 by Alchemy Partners transforming it into an authorized deposit-taking bank.
Who sits on the company's board of directors?
Specific current board members are not detailed publicly, but the key executives include CEO Matthew Wyles and Head of Savings Stuart Hulme.
Are there investors or partners in the service?
Owned by Alchemy Partners LLP; partnerships exist with financial intermediaries and fintech solution providers.
Does the company participate in stock trading?
Hampshire Trust Bank is privately owned and not publicly traded.
What is the company's market capitalization?
As a private company, market capitalization information is not publicly disclosed.
Are there subsidiary companies or branches?
No subsidiaries or retail branches; focuses on digital and business banking services.
What licenses does the payment service have?
Holds a full UK banking license issued by Prudential Regulation Authority and Financial Conduct Authority.
In which jurisdictions does the service operate officially?
Officially operates within the United Kingdom.
Are there licenses for cryptocurrency operations?
No publicly available information suggests cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, Hampshire Trust Bank complies with UK AML and KYC regulations as a licensed bank.
Are there security certificates (PCI DSS, etc.)?
Security controls and certificates are implied through rigorous audits and adherence to UK banking standards, though PCI DSS is generally for payment card industry and may not directly apply.
Has the service undergone security audits?
HTB undergoes regular security audits and is committed to cybersecurity and data protection.
Is there insurance for client funds?
Client deposits are protected by the UK's Financial Services Compensation Scheme (FSCS) up to £85,000 per depositor.
Which international standards does it comply with?
Complies with UK and EU banking regulations and standards including GDPR and FCA regulatory requirements.
Have there been any regulatory fines or violations?
No publicly reported regulatory fines or violations found.
Where can I find real reviews about the service?
Reviews are available on Trustpilot and consumer complaint platforms like Resolver and PissedConsumer.
What are the main user complaints?
Complaints relate to website usability issues, slow ISA transfers, account closure delays, and occasional customer service communication delays.
What do users most often praise the service for?
Customers praise competitive interest rates, ease of online account opening, friendly staff, and straightforward banking processes.
Are there issues with fund withdrawals?
Generally no widespread issues with withdrawals; standard UK banking processes apply.
Is the interface convenient according to users?
Interface usability is mostly positive but some users report navigation and login issues on the website.
Are clients satisfied with transaction speed?
Transaction processing times are considered typical for UK banking systems, generally satisfactory.
Do users recommend this service?
Most users recommend Hampshire Trust Bank for savings and specialist financial services.
How do experts assess the service's reliability?
Experts view HTB as a stable, niche specialist bank with strong regulatory compliance.
Are there industry awards and recognitions?
No specific awards publicly highlighted.
Does the service participate in payment system rankings?
Not prominently featured in independent payment system rankings.
Are there recommendations from financial regulators?
The FCA authorizes and supervises the bank, implicitly recommending compliance.
What reputation does the service have among partners?
Partner reputation is positive, known for reliable specialist lending and savings products.
How do they evaluate solution innovation?
Seen as digitally progressive in payments and financial automation integration for asset finance.
Are there quality service certificates?
Holds standard UK banking certifications and adheres to regulatory quality standards.
Does the company participate in industry conferences?
Participation is likely but no explicit notable conferences mentioned.
How does the service position itself in the market?
Positioned as a specialist bank focused on savings, asset finance, property finance, and business lending.
Which fiat currencies does the service support?
Primarily supports GBP (British Pounds Sterling).
Are cryptocurrencies supported? Which ones specifically?
No public support for cryptocurrency transactions or custody.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not a primary feature; focuses on GBP products.
What exchange rates are used for conversion?
Not applicable, as service does not provide foreign currency conversions prominently.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
No evidence of stablecoin support.
Can exotic currencies be handled?
No exotic currency handling; service is GBP-centric.
Are there currency restrictions in different countries?
Focus is UK-centric with no broad international currency operations.
What types of transfers does the service support?
Transfers include Faster Payments, CHAPS, electronic payments, and cheque deposits.
Can transfers be made between service users?
Internal transfers within own accounts are supported; peer-to-peer customer transfers are through standard UK methods.
Are transfers to bank cards supported?
No explicit support for transfers directly to bank cards.
Can money be transferred to bank accounts?
Yes, payments to external UK bank accounts using Faster Payments or CHAPS.
Is bill payment available?
Bill payment services are not explicitly detailed.
Are recurring payments supported?
Recurring payments are standard banking features but not specifically detailed.
Can automatic transfers be set up?
Automatic payments can usually be set up through online banking.
Is payment scheduling available?
Payment scheduling is typically available through online banking.
Are group payments supported?
Group payment or splitting is not explicitly mentioned.
Can payment links be created?
No evidence of payment link generation features.
What are the minimum transaction amounts in the service?
Minimum amounts typically follow UK Faster Payment and cheque clearing standards; no strict public minimums stated.
What are the maximum amounts that can be transferred?
Maximum limits vary with account type and regulatory thresholds; for lending, maximum loans are up to £35 million.
Are there daily limits on operations?
Daily payment limits align with UK Faster Payments system caps but are not explicitly detailed publicly.
What monthly and annual limits are in effect?
Monthly or annual limits would be set internally based on account type and regulatory risk management.
Can limits be increased? How?
Increased limits usually require verification and bank approval based on customer profile.
Do limits differ for verified users?
Verified users typically have higher or no restrictions compared to newly registered or unverified accounts.
Are there restrictions for new accounts?
New accounts have initial restrictions such as making a payment within 14 days to keep account open.
Do special limits apply in different countries?
Primary service focus is UK; country-specific limits are not indicated.
Can operations be temporarily blocked?
Yes, operations can be temporarily blocked due to security, regulatory, or compliance concerns.
Are there limits on the number of daily operations?
Limits on operation counts exist as per bank policies and payment scheme rules.
What are the minimum amounts for account funding?
No specific minimum funding amount disclosed; implies standard UK banking practices.
What methods of funding are supported?
Funding via Faster Payment, CHAPS, and cheque deposits.
Are there fees for funding?
Typically no fees for electronic payments or cheque deposits.
What are the minimum funding amounts?
Standard minimum based on account type; no specific info publicly.
How quickly are funds credited when funding?
Electronic payments credited same day if before 1pm; otherwise next working day. Cheques cleared within six working days.
How can money be withdrawn from the system?
Withdrawals via Faster Payment, CHAPS, and partial withdrawals online or by phone instruction.
Are there fees for fund withdrawal?
No publicly stated fees for withdrawals.
How long does withdrawal take?
Electronic withdrawals processed same day or next working day depending on timing.
What withdrawal limits are set?
Limits depend on account type and internal bank policies.
How quickly are funds credited when funding with a card?
Card funding is not a listed option for Hampshire Trust Bank.
How long does a bank transfer take?
Faster Payments typically instant or same day; CHAPS same day if before cut-off.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Internal account transfers are instant; external transfers follow Faster Payments timing.
Are there delays when funding on weekends?
Weekend payments are generally processed next working day.
Do holidays affect funding speed?
Public holidays delay processing as usual in banking.
Can crediting be accelerated for a fee?
No public info on expedited funding.
What determines the speed of funding processing?
Timing of funding instructions relative to bank cut-off times and payment scheme rules.
Are there notifications about funding status?
Customers can view transaction status via online banking; some notification features may apply.
What to do if funding takes too long?
Contact customer service immediately via phone or secure message.
How quickly are withdrawal requests processed?
Typically same or next working day depending on cut-off times.
How long does card withdrawal take?
Card withdrawals not supported.
How quickly do bank transfers arrive?
Faster Payments same day; CHAPS same day with cut-offs.
Are cryptocurrency withdrawals instant?
Not supported.
Are there withdrawal delays on weekends?
Withdrawal payments made on weekends process next working day.
Do holidays affect withdrawal speed?
Public holidays delay withdrawal payment processing.
Can withdrawal be accelerated for an additional fee?
No public info on express withdrawal fees.
What determines withdrawal processing time?
Time of withdrawal request relative to cut-offs and payment network rules.
Are there notifications about withdrawal status?
Withdrawal status can be monitored via online banking.
Can a withdrawal request be canceled?
Cancelation possible only if transaction not yet processed; customer must contact bank immediately.
How to register with the payment service?
Registration is online via the Hampshire Trust Bank website with application details submission.
What data is needed to create an account?
Identity information, proof of address, personal details, and possibly financial information for verification.
Can registration be done without email?
Email is typically required for account-opening confirmation and communication.
Is phone confirmation required during registration?
Telephone verification or contact may be part of the registration process.
Are there age restrictions for registration?
Minimum age is usually 18 years to open a bank account.
Can a corporate account be created?
Yes, Hampshire Trust Bank offers business accounts and specialist finance solutions.
Is it required to provide real data?
Yes, accurate personal information is mandated for KYC and regulatory compliance.
Are there country restrictions for registration?
Accounts are generally available to UK residents; restrictions apply based on regulatory acceptance.
How long does account activation take?
Account activation typically occurs within a few days after verification.
What verification levels exist?
Basic and enhanced verification tiers depending on account type and regulatory requirements.
What documents are required for basic verification?
Valid ID such as passport/driving license and proof of address like utility bill or bank statement.
Are documents needed for full verification?
Enhanced documentation may be requested for increased limits or compliance.
Are digital copies of documents accepted?
Yes, digital document uploads are accepted via online portal.
How long does the verification procedure take?
Usually takes 1-3 business days.
Can the service be used without verification?
Limited functionality is generally available prior to full verification.
What restrictions apply to unverified users?
Transaction limits, inability to withdraw or transfer beyond certain thresholds.
Is address confirmation required?
Yes, proof of address is part of the verification process.
Is a selfie with documents required?
Possibly required for identity verification depending on product and risk profile.
How often do documents need to be updated?
Typically every few years or upon significant customer status changes.
What encryption technologies does the service use?
Uses industry-standard encryption such as SSL/TLS to protect data.
Is two-factor authentication supported?
Yes, 2FA is supported to enhance account security.
Are there SMS confirmations for operations?
SMS confirmations may be used for sensitive operations.
Is biometric authentication supported?
No public information about biometric support.
Is blockchain technology used?
No public information confirming blockchain technology usage.
Is there a multi-level security system?
Yes, the bank employs multi-layered security systems including encryption, access controls, and continuous monitoring.
How is user personal data protected?
User data is protected according to UK GDPR laws with encryption and limited access.
Is cold storage used for cryptocurrencies?
Not applicable as the bank does not support cryptocurrencies.
Is there DDoS attack protection?
Yes, the bank implements protections against DDoS and cyber attacks.
Are regular security audits conducted?
Yes, regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Customer education, secure login, and monitoring for suspicious activities.
Is there a suspicious activity detection system?
Yes, continuous transaction monitoring for fraud and suspicious activities.
How does the service combat money laundering?
Implements AML controls, customer due diligence, and transaction monitoring.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Contact the bank immediately; the bank will investigate and may support fraud claims.
How to report suspicious activity?
Report via customer service phone or secure messaging channels.
Is there compensation for damage from fraudsters?
FSCS covers deposits up to £85,000 but limited compensation for fraud losses depends on circumstances.
What user rights exist for disputed transactions?
Users can raise disputes and complaints with the bank and escalate to the Financial Ombudsman Service if unresolved.
How to dispute account blocking?
Contact customer service with identification and appeal the block; unresolved disputes can be escalated to regulators.
Is there insurance against cyber attacks?
The bank holds cyber insurance as part of risk management.
What fees does the service charge for transfers?
Generally, no fees for Faster Payments; CHAPS payments may incur charges, standard UK banking fees apply.
Are there fees for account funding?
No fees typically charged for account funding.
Are fees charged for fund withdrawal?
Withdrawals are free for standard payment methods.
Are there fees for currency conversion?
Currency conversion is generally not offered; fees do not apply.
Are there fees for account inactivity?
No publicly stated inactivity fees.
Are there account maintenance fees?
No regular account maintenance fees for savings accounts.
Are fees charged for operation cancellation?
No specific cancellation fees publicly listed.
Are there fees for expedited operations?
No publicly available dedicated expedited service fees.
Are there hidden fees?
The bank discloses fees transparently adhering to FCA requirements.
How are fees calculated for large amounts?
Large transaction fees, if any, depend on payment type and are communicated per transaction.
Are there different tariff plans in the service?
The bank offers different products but no tiered tariff plans mentioned.
What advantages does VIP status provide?
VIP services not publicly detailed.
How to get preferential conditions?
Preferential terms may be available through relationship management or business lending programs.
Are there free operations per month?
No explicit free operation counts specified; typical banking practice applies.
Are there discounts for active users?
No formal discount program publicly stated.
Are there corporate tariffs?
Corporate banking products have bespoke pricing based on business needs.
Can individual conditions be obtained?
Yes, terms can be negotiated for business clients or high-value customers.
Do promotional codes work for fee reduction?
No evidence of promotional codes used for fee reductions.
Are there cashback programs?
No cashback programs advertised.
Are there discounts for transaction volumes?
Volume discounts may be negotiated in business lending.
Is there an official mobile application?
There is no clear public indication of an official mobile app.
On which platforms is the application available?
Not confirmed due to no official app availability.
What functions are available in the mobile application?
Information not available.
Does functionality differ from the web version?
Not applicable without official app.
Is Touch ID/Face ID supported?
Not applicable.
Can the application work offline?
Not applicable.
Are there push notifications about operations?
Not applicable.
Is dark theme supported?
Not confirmed.
How often is the mobile application updated?
Not applicable.
Are there beta versions of the application?
Not applicable.
Is the web interface of the service convenient?
The web interface is generally user-friendly but some users report navigation and login issues.
Is responsive design supported?
The site is responsively designed for mobile and desktop use.
In which languages is the interface available?
English.
Is there a night mode for the website?
Not currently available.
Are hotkeys supported?
Not mentioned.
Can data be exported?
Export options for account statements may be available.
Is there an API for developers?
No public developer API is offered.
Is integration with other services supported?
Limited integration primarily through banking payment systems.
How often is the web interface updated?
Updates occur periodically but no public schedule.
Are there virtual cards in the service?
Not offered.
Can disposable cards be created?
Not offered.
Is multi-currency account functionality supported?
No, accounts are GBP only.
Are there investment products?
No direct investment products available; focused on savings and lending.
Can interest be earned on balance?
Yes, competitive interest rates on savings accounts.
Are there credit products?
Specialist lending products for mortgages and asset finance exist.
Is there acquiring for business?
Merchant acquiring services are not offered.
Are mass payouts supported?
No public info on mass payouts.
Is there a loyalty program in the service?
No loyalty program.
Are there referral programs?
No public referral programs.
What privileges do VIP clients have?
Not publicly detailed.
Are there seasonal promotions and offers?
No public information on seasonal promotions.
Can premium status be obtained?
No public premium status offered.
Are there corporate loyalty programs?
No public corporate loyalty programs.
Does the service allow operations with online casinos?
No explicit policies on gambling transactions.
Are there restrictions on gambling transactions?
UK regulatory requirements apply; generally, banks monitor for high-risk gambling transactions.
Can accounts be blocked for casino play?
Accounts can be reviewed or blocked under suspicious or regulatory concerns.
How does the service view gambling?
Regulated bank; treats gambling transactions under AML/CFT rules.
Are there special conditions for gambling?
Not publicly disclosed.
Are casino transactions tracked?
Transaction monitoring includes all types including gambling under FCA rules.
Are there notifications about gambling expenses?
Not specific to gambling.
Can limits be set on gambling?
Not publicly offered.
Is there a self-exclusion function?
Not by the bank; customers are advised to seek gambling support elsewhere.
Can access to gambling sites be restricted?
Not offered by bank.
Are there notifications about limit exceedance?
No specific alerts.
Can operations with casinos be blocked?
Possible under suspicious activity protocols.
Can help be obtained for gambling addiction?
No direct services but customers are directed to external support.
Is there partnership with player assistance organizations?
No visible partnerships.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
Not specifically listed.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
UK regulations apply.
How do casino operators typically process transactions from this method?
Standard UK bank payment methods.
Are there typical processing times when used with casinos?
Standard Faster Payment/CHAPS times.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
No evidence of compatibility issues.