What is the official website of the payment service?
https://www.kebhana.com/easyone_index_en.html
https://www.kebhana.com/easyone_index_en.html
Customer support details are on the homepage footer and contact or customer support tab at kebhana.com.
1599-6111 (domestic); 82-42-520-2500 (overseas); English support: 1544-3500
Hana Bank does not widely advertise a toll-free number; most provided numbers may incur local or international call rates.
No specific technical support email provided; general support is available through the website’s contact form or call center.
Separate email addresses for departments are not published; inquiries are routed via the main contact channel or branch visit.
Online chat support, if available, can usually be accessed through the official website or mobile banking application.
Chat support hours are not specified for Hana Bank; typically, chat functions follow standard banking service hours.
Messenger-based support is uncommon for Korean banks; official Hana Bank support is mainly phone, website, or in-app.
Support typically operates Monday to Friday, 9:00-18:00; branch phone lines and some services may have shorter hours.
Most support channels do not operate on weekends and national holidays, except for emergency card or fraud services.
Yes, Hana Bank operates domestic and international branches for in-person support and banking.
For example, 35, Eulji-ro, Jung-gu, Seoul, Korea; branch information is available on the official site.
Personal banking appointments can be arranged by phone or in person at a branch; advance scheduling is standard.
Yes, Hana Bank has global branches in cities like New York, Tokyo, Hong Kong, Singapore, and others.
Support is available in Korean and English; some overseas branches may offer additional languages.
Phone response is typically immediate during working hours; online and email inquiries are handled within 1-3 business days.
Priority support for VIP or corporate clients is standard in banking, often through dedicated managers.
Callback requests may be possible via the support hotline or by leaving a message through the official website or app.
Hana Bank began as Korea Investment Finance Corporation in 1971; became Hana Bank in 1991.
Hana Bank is a subsidiary of Hana Financial Group; founder details are not publicly highlighted.
South Korea
Founded in 1971, became Hana Bank in 1991, expanded by merging with major banks, formed KEB Hana Bank in 2015, and reverted to Hana Bank in 2019.
Merged with Seoul Bank (2002), Korea Exchange Bank (2015), and rebranded as KEB Hana Bank, reverting to Hana Bank in 2019.
The CEO and Chairman is Ham Young-joo; other board members are publicly listed and rotate per governance policy.
Hana Bank is owned by Hana Financial Group, with partnerships including global financial entities and support from organizations like IFC.
Hana Bank itself is a subsidiary; Hana Financial Group is publicly listed on Korean stock exchanges.
As of the latest reports, Hana Financial Group’s market capitalization is available on financial data platforms but is not specified for only Hana Bank.
Subsidiaries include Hana Card, Hana Capital, Hana Life, Hana Savings Bank, and others.
Licensed and regulated as a commercial bank by the Financial Services Commission of South Korea.
Operates in South Korea and has licensed branches/offices in regions throughout Asia, North America, and Europe.
No verified information for cryptocurrency operation licenses; Korean banks usually do not directly operate crypto services.
Yes, Hana Bank complies strictly with AGML/KYC practices as required by Korean law and banking regulations.
It is industry standard for major banks to maintain PCI DSS, ISO 27001, and similar security certifications.
Regular mandatory security audits are standard; details on audits are not publicly disclosed for Hana Bank.
Deposits are protected up to the national limits under the Korea Deposit Insurance Corporation policy.
Compliance with international banking, AML, KYC, data security, and risk management standards.
No major regulatory violations for Hana Bank are publicly disclosed; regulatory issues, if any, are rare and typically published.
Real reviews can be found on local platforms such as Naver, Kakao, Google Reviews, and expat forums.
Main complaints include complex procedures for foreigners, some language barriers, and occasional app or card use issues overseas.
Users praise the convenience, extensive ATM/branch network, good digital banking services, and competitive exchange rates.
Issues may occur with international withdrawals or limits but are generally resolved through customer support.
Mobile and online interfaces are praised for utility and design, although some foreign users report a learning curve.
Most transactions, including transfers and payments, are completed promptly; users are satisfied with speed.
Most users recommend Hana Bank, especially for residents and businesses in Korea.
Financial industry experts recognize Hana Bank for stability, trustworthiness, and robust digital innovation.
Hana Bank and Hana Financial Group have received several banking and service excellence awards regionally and internationally.
Yes, it is often ranked among top Korean banks in industry analyses and consumer surveys.
Hana Bank is regulated and recommended for compliance with national and international financial laws.
Regarded as a reliable and preferred banking partner by businesses, merchants, and institutional clients.
Well recognized for advanced digital banking, mobile applications, and open banking APIs.
Hana Bank maintains recognized accreditations for banking service quality, security, and management.
Yes, Hana Bank regularly joins financial services, fintech, and banking conferences.
Hana Bank positions as a global bank specializing in digital, international, and retail financial services with robust forex services.
Primarily KRW; services in USD, EUR, JPY, GBP, and other major world currencies are available at branches.
Hana Bank does not directly support cryptocurrency services for consumers.
There is no proprietary cryptocurrency or token issued by Hana Bank.
Yes, currency exchange between major world currencies is available at branches and online.
Uses prevailing Hana Bank rates, which are competitive and updated in real time during business hours.
Rates are updated in real-time during branch hours in line with forex market changes.
Hana Bank does not support stablecoins for personal or business transactions.
Some exotic currencies can be ordered or exchanged through special arrangement at select branches.
Exchange and transaction limits comply with South Korea and partner country currency control regulations.
Supports domestic transfers, international remittance, standing orders, and interbank payments.
Yes, instant or scheduled transfers among Hana Bank customers are supported digitally and in-branch.
Transfers to local debit and credit cards are possible; international card transfers may face restrictions.
Yes, local and international bank account transfers are available.
Bill payment services are supported for registered Korean utilities and service providers.
Recurring bill payments and scheduled transfers can be arranged through the app or online banking.
Automated and recurring transfer options are available via online, app, or in-branch setup.
Payment scheduling for future or repeat payments is offered.
Group payments are not a standard feature, but joint payment arrangements can be manually managed.
Payment link generation is not a core feature; for merchant acceptance, Hana Card provides relevant solutions.
Minimums vary by product, typically from KRW1 for local transfers; international minimums set by policy.
Maximums depend on account type, verification, and regulatory guidelines; limits are disclosed per-user.
Yes, daily limits apply based on user verification, account status, and type of operation.
Monthly and annual transaction ceilings apply, in line with regulatory and account type requirements.
Users can request higher transaction limits by submitting detailed verification and income source proof at a branch.
Yes, higher transaction and withdrawal limits are available to fully verified users.
New accounts may have reduced withdrawal and transfer limits until further verification is completed.
Regulatory limits and controls may vary for overseas transactions, in accordance with both local and Korean regulation.
Accounts or specific operations can be suspended temporarily due to security issues, regulatory checks, or user request.
Volume caps on operations are set for security, fraud prevention, and system stability reasons.
Minimum deposit amounts usually start from KRW1 for local funding; methods such as wire may have higher minimums.
Supported funding methods include cash deposit, local transfer, wire transfer, check, and select mobile/top-up methods.
Most funding methods are fee-free for local cash deposits; fees may apply for international or third-party sources.
Minimum funding starts from KRW1 for in-person deposits; other methods may have higher minimums.
Cash and local transfer deposits are credited instantly or within one business day; international transfers may vary.
Withdrawals are possible at branches, ATMs, and by transferring to other banks or eligible cards.
Withdrawals at own ATMs are often free; fees usually apply for interbank, international, and third-party withdrawals.
Most in-country ATM and branch withdrawals are instant; international transfers can take 1-5 business days.
Withdrawal caps depend on verification, account type, and channel (ATM/online/branch); disclosed in account terms.
Card-linked deposit options, if available, typically process instantly or within minutes.
Domestic transfers are usually instant or within hours; international transfers vary based on currency and partner bank.
Hana Bank does not process cryptocurrency transactions directly.
Yes, in-bank user transfers are typically completed instantly via online and app platforms.
Some methods may have reduced processing on weekends, especially for non-cash transactions.
Yes, local and international holidays can delay non-instant funding and settlement.
Expedited processing is not standard for Hana Bank’s retail products.
Processing speed depends on funding method, time of day, banking hours, and system traffic.
Notifications via SMS, app push, or email are available based on user notification settings.
Contact customer support, provide transaction details and proof of the original payment.
Withdrawal requests through ATM or branch are immediate; wire transfers processed within stated bank times.
Card-based withdrawals at ATM are instant; exceptions may apply for network or system delay.
In-country: usually instant; international: up to 1–5 banking days depending on destination.
Not applicable; Hana Bank does not provide direct cryptocurrency withdrawal services.
Delays may occur on weekends for certain transfer types, especially international wire.
Yes, withdrawals requested during holidays may be delayed until the next business day.
Express withdrawal for retail consumers is generally not offered.
Withdrawal speed is determined by method, time submitted, account type, and compliance checks.
Users receive notifications for withdrawal status via SMS, app, or email, based on settings.
Cancellation is only possible if funds have not yet been processed or debited; contact support quickly.
Visitation to a branch with ID or via online/mobile application with phone authentication and ID upload.
Personal identification, phone number, Korean residence details, and sometimes income/employment data.
Email is not mandatory in branch registration; however, digital banking may require an email for verification.
Yes, phone number verification is required during account setup.
Must be at least 19 years old; minors may open accounts with guardian consent.
Yes, business accounts can be set up upon presentation of company registration, business license, and representative ID.
Real, verified information and documentation are required for compliance and regulatory verification.
Registration is available to residents and eligible foreigners in Korea; restrictions apply to non-residents.
Account is typically activated on the same day as all documents and checks are completed.
Basic, enhanced, and corporate verification levels with increasing requirements and feature access.
Valid government-issued ID (e.g., Korean ID card, alien registration card) and local contact information.
Additional documents such as proof of address, employment, or income are needed for enhanced verification.
Digital submission of scanned documents is common when opening accounts online or via the app.
Basic verification can be completed within minutes; enhanced may take 1–3 business days.
Minimal access (e.g., limited transfers) may be offered, but most banking features require verification.
Transfer, withdrawal, and product access limits for unverified users.
Proof of address is typically required for enhanced verification and mailing of physical cards.
Some online or mobile onboarding processes require a selfie with documents for identification.
Documents are typically requested for update upon expiration, name changes, or regulatory requirements.
Uses TLS/SSL encryption for data in transit; banking systems employ industry-standard encryption.
Yes, via SMS codes, authenticator apps, or security cards.
SMS transaction confirmation is standard for online and mobile banking operations.
Biometric logins (fingerprint, facial recognition) are available on the mobile banking app.
Hana Bank does not publicly use blockchain for its main consumer payment products.
Multiple security layers are deployed including device authentication, OTP, and access controls.
Data is protected under Korea’s Personal Information Protection Act and robust IT security policies.
Not applicable, as Hana Bank does not directly manage cryptocurrencies for consumers.
Yes, enterprise-level DDoS mitigation services and IT security protocols are implemented.
Regular security reviews and regulatory audits are required for Korean commercial banks.
Anti-phishing warnings, safe-login tools, and user education are provided to prevent fraud.
Automated monitoring and AI tools detect suspicious or anomalous transactions.
AML policies, transaction monitoring, and mandatory reporting procedures are strictly enforced.
Accounts flagged for suspicious or illegal activity can be promptly restricted or blocked.
Immediately contact customer support, follow instructions, and cooperate with investigation and possible reporting.
Reports can be made via the app, website, or by calling customer support directly.
Compensation may be available depending on investigation outcomes and adherence to user responsibility.
Customers can formally dispute unauthorized or incorrect transactions for internal investigation.
Formal appeal processes allow customers to challenge or clarify account blocks through support centers.
Industry-standard banking cyber insurance coverage is maintained where mandated or advisable.
Fees vary by transfer type—domestic transfers are usually free or low-cost, international transfers incur set fees.
Most basic funding methods are free; international or special payment channels may have associated costs.
ATM withdrawals at Hana Bank are commonly free; interbank and international withdrawals are usually charged.
Currency conversion is subject to published Hana Bank rates and commissions.
Inactivity fee is rare for Korean retail banking; most do not charge this unless specifically stated.
Basic checking and savings accounts generally do not charge monthly fees; premium products may differ.
Cancellation fees may apply if a transfer is canceled after processing has begun.
Express or urgent transaction processing fees are uncommon for standard consumer banking.
Fee disclosure is mandatory; all fees must be shown upfront on product or transaction confirmation pages.
Large transaction fees are based on volume, product specifics, and are disclosed before submission.
Tariff plans are based on account type (personal, business, VIP); pricing details are provided per offering.
VIP customers get priority support, higher transaction limits, exclusive products, and preferential rates.
Often by maintaining high balances, frequent usage, or enrolling in specific premium services.
Limited free transactions, especially for ATM withdrawals and intra-bank transfers, are common.
Frequent or active users may receive discounts, rewards, or relationship-based offers.
Business and corporate clients access special tariffs and services tailored to needs.
Personalized conditions are possible for high-value clients or upon negotiation with relationship managers.
Promo codes or special offers may occasionally be offered for digital banking services.
Cashback for specific card products or campaigns is available, not typically for banking operations.
Large-volume users and businesses may benefit from reduced fees or preferential rates.
Yes, Hana Bank provides an official mobile banking app.
Available for iOS and Android platforms.
Account management, transfers, bill payments, currency exchange, investment, and customer service.
Some advanced features may be available only on the web; most daily banking can be handled via the app.
Biometric authentication is supported on compatible devices for login.
App access without internet is limited to basic features; transactions and account updates require connectivity.
Yes, push notifications for transactions and alerts are provided within the app.
A dark theme is available for the mobile app, subject to version.
The app is updated regularly, several times a year, to enhance features and security.
Beta programs may occasionally be offered for app updates and new feature previews.
Hana Bank's online interface is recognized as modern, with user-friendly navigation and functionality.
Yes, the web platform uses responsive design for mobile and different device types.
Interfaces are offered in Korean and English, with some support for other languages in select subsidiaries.
Night or dark mode is often available on the web interface.
Keyboard shortcut support is limited but present in some online banking modules.
Users can export transaction histories and account data in formats such as CSV or PDF.
Open banking APIs are available for institutional clients, fintechs, and some business users.
Hana Bank supports integration with select Korean fintech apps and payment platforms.
Web platform updates are implemented regularly to ensure security and improve user experience.
Hana Card, a Hana Bank subsidiary, issues virtual cards for online and mobile use.
Disposable and single-use cards are available through Hana Card for added transaction security.
Some business and premium accounts support holding multiple currencies.
Hana Bank offers savings, term deposits, mutual funds, and other investment products.
Interest is paid on eligible checking, savings, and deposit accounts as per product terms.
Credit cards, personal loans, mortgages, and other loan products are provided.
Peer-to-peer trading is not a standard Hana Bank service; investment and loan products are offered.
Hana Bank retail banking does not facilitate cryptocurrency purchase or exchange.
Merchant acquiring and payment processing is offered via Hana Card for business clients.
Corporate banking services allow for bulk and mass payment solutions.
Loyalty benefits are offered primarily through card rewards programs.
Points are accumulated by using Hana Bank-issued cards and meeting usage thresholds.
Cashback is offered for select credit card transactions and promotions.
Referral programs are run occasionally for new customer acquisition.
VIP clients receive preferential rates, higher limits, dedicated managers, and exclusive offers.
Regular seasonal campaigns and offers are promoted on digital channels.
Premium account status can be gained by meeting specified banking relationship criteria.
Exclusive merchant and merchant partner discounts are provided via Hana Card and promotional partnerships.
Corporate reward and loyalty arrangements are available for business clients.
South Korean regulatory policy usually restricts or blocks regular banking for online gambling and casino sites.
Gambling-related transactions may be limited or declined in line with Korean law.
Accounts may face restriction or investigation for repeated gambling transactions.
Adheres strictly to local laws, which generally restrict gambling-related use of banking services.
Gambling transactions are generally not supported; no special conditions for such use.
Such transactions are subject to monitoring and compliance controls per national regulation.
Transactions are recorded as per regulatory requirements and cannot be concealed.
Expense categories are not automatically highlighted as gambling in notifications unless flagged as suspicious.
No gambling-specific fees; transactions may be blocked or declined.
Spending limits can be set by individuals; specific gambling controls are not advertised.
Self-exclusion for gambling is not standard; support may be available through civil support groups.
Policies may restrict or block known gambling site transactions.
Not directly within Hana Bank; such tools are available from third-party apps.
Spending alert notifications can be set up for overall account activity, not specifically gambling.
Casino-related transactions are generally blocked in accordance with South Korean law.
Gambling expense reporting is not a standard banking feature.
Not typically supported for personal account control.
Support resources are accessible through external support agencies and civil organizations.
No direct partnerships by Hana Bank with gambling help organizations are advertised.
General account alert notifications can be enabled; specific gambling notifications are not available.
Due to legal restrictions, online casinos do not typically accept direct payments from South Korean banks.
No, South Korean law prohibits such partnerships.
Not applicable due to regulatory environment.
No casino-specific payment bonuses are offered or permitted.
Direct deposits and withdrawals at online casinos are not supported.
The use of banking services for gambling is restricted by law in South Korea.
Transactions from South Korean banks are typically blocked or declined by casino operators.
Not applicable; such operations are generally restricted.
Not applicable, as direct casino funding via Hana Bank is not permitted.
Hana Bank accounts are not compatible with gambling transactions due to South Korean regulation.