Where can I find the customer support contacts?
At the official website’s Contact and Support page and main branch contact details in Denmark.
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What is the hotline phone number?
+45 4679 1200 (Denmark branch main contact number).
Is there a toll-free support number?
No verified toll-free support number specific to Denmark branch is publicly listed.
What is the email address for technical support?
No specific technical support email found; general inquiries are usually handled via main contact forms or branch emails.
Are there separate emails for different types of inquiries?
Not publicly specified; typically banks have general inquiry contacts, with specialized departments reachable through specific online channels or branch contacts.
Where can I find the online chat support?
Online chat support for digital services is available on Handelsbanken’s main website via the Personal Banking section.
Does the chat support work 24/7?
No, chat support operates daily from 8 AM to 10 PM.
Is there support through messengers (Telegram, WhatsApp)?
No verified support through Telegram or WhatsApp is available.
What are the support working hours?
Customer support is available 24/7 by phone, chat support from 8 AM to 10 PM daily, and social media support also from 8 AM to 10 PM.
Does support work on weekends and holidays?
Phone support is 24/7, so it includes weekends and holidays; chat and social media support also operate daily including weekends.
Are there regional offices for in-person visits?
Yes, Handelsbanken has physical branches in Denmark for in-person visits.
Where are the physical offices located?
Main office located at Havneholmen 29, DK-1561 Copenhagen V, Denmark, with additional branches like one in Herning.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled by contacting branches directly, usually via phone or online appointment services.
Are there representatives in different countries?
Handelsbanken Denmark is a branch of Svenska Handelsbanken AB (Sweden) and the parent bank operates in multiple Nordic and European countries.
In which languages is support available?
Danish and English are commonly supported languages.
How quickly does support respond to requests?
Phone support is immediate; chat responses are real-time during operational hours; email responses typically within 1-2 business days.
Is there a priority system for VIP clients?
Yes, Handelsbanken offers prioritized services and support for premium and private banking clients.
Can I request a callback?
Callback services are typically available for customers on request via phone support.
When was the payment service founded?
Handelsbanken’s Denmark branch has been operating since 1992.
Who is the founder and owner of the service?
Owned by Svenska Handelsbanken AB (Publ), founded in Sweden.
In which country is the company registered?
Denmark branch is registered and authorized under Danish jurisdiction as a branch of the Swedish parent company.
What is the development history of the payment service?
Handelsbanken expanded into Denmark in 1992 as part of its Nordic growth; continued diversification of retail and business banking products followed.
Have there been major updates or rebranding?
The Denmark operations were sold to Jyske Bank, with the acquisition completed November 30, 2022.
Who sits on the company's board of directors?
Board members are under Svenska Handelsbanken AB; detailed board info is on the parent company’s corporate governance pages.
Are there investors or partners in the service?
Being part of a publicly traded Swedish bank, Handelsbanken has institutional and retail shareholders.
Does the company participate in stock trading?
Yes, Svenska Handelsbanken AB is publicly listed on Nasdaq Stockholm.
What is the company's market capitalization?
As of latest data, Handelsbanken group’s market cap is in the billions of USD range; exact figures vary over time.
Are there subsidiary companies or branches?
Yes, Handelsbanken operates branches in Nordic countries including Denmark and holds various subsidiaries related to financial services.
What licenses does the payment service have?
Authorized as a credit institution under Danish Financial Supervisory Authority and Swedish regulators.
In which jurisdictions does the service operate officially?
Officially operates in Sweden, Denmark, Norway, Finland (sold Danish operations), UK, Netherlands, and other Nordic countries.
Are there licenses for cryptocurrency operations?
No verified cryptocurrency-specific licenses for Handelsbanken Denmark.
Does the service comply with AML/KYC requirements?
Yes, fully compliant with AML and KYC regulations as per EU and Danish financial laws.
Are there security certificates (PCI DSS, etc.)?
Industry-standard security certificates and compliance required, including PCI DSS for card payments.
Has the service undergone security audits?
Yes, undergoes regular financial and security compliance audits mandated by regulators.
Is there insurance for client funds?
Client deposits are protected up to 950,000 SEK by the Swedish deposit guarantee scheme applicable to Danish branch deposits.
Which international standards does it comply with?
Complies with EU financial regulations, PSD2, GDPR data protection, and banking industry best practices.
Have there been any regulatory fines or violations?
No public records of significant regulatory fines or violations for Handelsbanken Denmark.
Where can I find real reviews about the service?
Reviews on finance forums, Google reviews, Trustpilot, and banking comparison websites.
What are the main user complaints?
Some user complaints relate to digital banking interface complexity and limited local branch network compared to larger banks.
What do users most often praise the service for?
Praised for strong customer service, security, stable transaction execution, and personalized banking approach.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported; standard banking processing times apply.
Is the interface convenient according to users?
Interface is sometimes considered less modern compared to fintechs but functional and safe.
Are clients satisfied with transaction speed?
Satisfactory transaction processing speed especially for domestic and SEPA transfers.
Do users recommend this service?
Many users recommend it for its security and customer service, particularly for retail and business clients.
How do experts assess the service's reliability?
Experts view Handelsbanken as a robust and reliable Nordic bank with conservative risk management.
Are there industry awards and recognitions?
Handelsbanken has received awards for customer satisfaction and financial stability over the years.
Does the service participate in payment system rankings?
Yes, it is recognized among leading Nordic banking institutions in system rankings.
Are there recommendations from financial regulators?
Handelsbanken is compliant and regularly endorsed for operational soundness by regulators.
What reputation does the service have among partners?
Known for strong partnership relations and trustworthiness in the Nordic banking ecosystem.
How do they evaluate solution innovation?
Innovative in API banking mandates and digital integration though conservative in rolling out radical new fintech services.
Are there quality service certificates?
Holds expected banking quality certifications including ISO standards relevant to IT security and banking operations.
Does the company participate in industry conferences?
Yes, Handelsbanken representatives take part in Nordic financial industry events and conferences.
How does the service position itself in the market?
Positions as a stable, customer-focused Nordic universal bank emphasizing long-term relationships.
Which fiat currencies does the service support?
Supports DKK, SEK, EUR, GBP, USD among other major currencies.
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency services offered.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Foreign exchange services are available for supported currencies.
What exchange rates are used for conversion?
Uses interbank exchange rates with a margin added, typical of retail banking FX pricing.
How often are exchange rates updated?
Rates updated regularly during market hours, typically daily or intraday.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Limited to major and some minor currencies, exotic currencies support is typically restricted.
Are there currency restrictions in different countries?
Subject to international sanctions and restrictions per regulatory frameworks.
What types of transfers does the service support?
Supports domestic transfers, SEPA, SWIFT international transfers, and internal transfers.
Can transfers be made between service users?
Yes, peer-to-peer transfers within Handelsbanken accounts are supported.
Are transfers to bank cards supported?
Transfers to bank cards generally not supported, focus on bank account transfers.
Can money be transferred to bank accounts?
Yes, transfers to any valid bank accounts are supported.
Is bill payment available?
Yes, bill payment with various Danish suppliers is supported.
Are recurring payments supported?
Supports setup and execution of recurring payments.
Can automatic transfers be set up?
Automatic transfers and standing orders can be configured.
Is payment scheduling available?
Payment scheduling features are offered through internet banking.
Are group payments supported?
Group payment or splitting features are limited; focus on individual transactions.
Can payment links be created?
No specific payment link generation service publicly identified.
What are the minimum transaction amounts in the service?
Minimum amounts vary by payment type, but generally no high minimum thresholds.
What are the maximum amounts that can be transferred?
Transfer caps depend on account type and verification; typically high limits for verified customers.
Are there daily limits on operations?
Daily transaction limits apply to manage risk and comply with regulations.
What monthly and annual limits are in effect?
Monthly/annual limits exist, scaled with customer verification and account type.
Can limits be increased? How?
Limits can be increased upon request after additional verification and compliance checks.
Do limits differ for verified users?
Verified users enjoy higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts typically have lower limits until verification and history are established.
Do special limits apply in different countries?
Local regulatory rules may impose geographic differences in limits.
Can operations be temporarily blocked?
Yes, operations can be blocked due to fraud suspicion, compliance checks, or customer requests.
Are there limits on the number of daily operations?
There are transaction frequency limits for risk management.
What are the minimum amounts for account funding?
Minimum funding amounts vary by method; often low minimum deposits allowed.
What methods of funding are supported?
Funding via bank transfer, card payments, and sometimes cash deposits at branches.
Are there fees for funding?
Deposit fees are generally absent but may apply for some card or international funding.
What are the minimum funding amounts?
Minimums per method typically start from a few DKK; varies by channel.
How quickly are funds credited when funding?
Bank transfers credited usually within same or next business day; card payments quicker.
How can money be withdrawn from the system?
Withdrawals via cash at branches, bank transfers to other accounts, and card withdrawals.
Are there fees for fund withdrawal?
Withdrawal fee policies depend on account type and withdrawal method; some free allowances apply.
How long does withdrawal take?
Withdrawals processed typically within 1-3 business days depending on method.
What withdrawal limits are set?
Withdrawal limits exist and scale with verification and account type.
How quickly are funds credited when funding with a card?
Card funding credited usually within minutes to hours.
How long does a bank transfer take?
Domestic bank transfers normally complete same day or next business day.
How quickly do cryptocurrency transfers arrive?
Not applicable; Handelsbanken Denmark does not support cryptocurrency transfers.
Are transfers between users instant?
Internal transfers between Handelsbanken customers are usually instant.
Are there delays when funding on weekends?
Transfers and funding on weekends may be delayed until next business day.
Do holidays affect funding speed?
Yes, public holidays can delay processing and crediting times.
Can crediting be accelerated for a fee?
Some express payment options may be available for faster processing at extra cost.
What determines the speed of funding processing?
Payment method, time of day, weekends/holidays, and intermediary banks impact speed.
Are there notifications about funding status?
Customers receive notifications via email or app about payment status.
What to do if funding takes too long?
Contact customer support to investigate delayed transactions.
How quickly are withdrawal requests processed?
Usually within 1-3 business days depending on channel.
How long does card withdrawal take?
Card-based withdrawals usually occur instantly or within hours.
How quickly do bank transfers arrive?
Bank transfers take same day or next business day within Denmark.
Are cryptocurrency withdrawals instant?
Not supported in Handelsbanken Denmark.
Are there withdrawal delays on weekends?
Yes, withdrawals initiated on weekends may process next business day.
Do holidays affect withdrawal speed?
Withdrawals can be delayed by bank holidays.
Can withdrawal be accelerated for an additional fee?
Possible expedited withdrawal options with fees, depending on channel.
What determines withdrawal processing time?
Processing depends on method, verification, banking hours, and regulatory checks.
Are there notifications about withdrawal status?
Withdrawal status notifications are commonly provided via digital channels.
Can a withdrawal request be canceled?
Withdrawal cancellation allowed only if transaction not yet processed.
How to register with the payment service?
Registration is done via visiting a branch or online application through Handelsbanken’s website.
What data is needed to create an account?
Personal identification, proof of address, and contact details are required.
Can registration be done without email?
Email is usually recommended for communication, but alternative contacts may be accepted.
Is phone confirmation required during registration?
Phone verification or confirmation is standard practice during registration.
Are there age restrictions for registration?
Users must be at least 18 years old to open an account.
Can a corporate account be created?
Yes, Handelsbanken offers business and corporate accounts.
Is it required to provide real data?
Providing true and verified identity data is mandatory for regulatory compliance.
Are there country restrictions for registration?
Accounts are generally available for residents or businesses in Denmark or Nordic countries.
How long does account activation take?
Activation typically occurs within a few days after submitting verification documents.
What verification levels exist?
Basic and enhanced KYC verification tiers exist.
What documents are required for basic verification?
Valid government-issued ID and proof of residence.
Are documents needed for full verification?
Additional documents may be required for higher transaction limits or business accounts.
Are digital copies of documents accepted?
Yes, scanned or digital copies are accepted during online submission.
How long does the verification procedure take?
Verification usually takes 1-3 business days.
Can the service be used without verification?
Limited use is possible but with restricted functionality and lower limits.
What restrictions apply to unverified users?
Unverified users face strict transaction, transfer, and service limitations.
Is address confirmation required?
Yes, address confirmation is part of the verification process.
Is a selfie with documents required?
Not explicitly required, but photo ID verification methods vary.
How often do documents need to be updated?
Periodic updates are required, typically every few years or on regulatory request.
What encryption technologies does the service use?
Standard banking-grade SSL/TLS encryption and secure data transmission protocols.
Is two-factor authentication supported?
Yes, two-factor authentication is supported and encouraged for account security.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction authentication.
Is biometric authentication supported?
Available on mobile banking apps supporting device biometrics.
Is blockchain technology used?
No public evidence of blockchain use in Handelsbanken payment services.
Is there a multi-level security system?
Yes, including password, 2FA, transaction limits, and monitoring systems.
How is user personal data protected?
User data is protected under GDPR with encryption, access controls, and privacy policies.
Is cold storage used for cryptocurrencies?
Not applicable as there is no crypto custody service.
Is there DDoS attack protection?
Banks implement DDoS mitigation as part of their cybersecurity defenses.
Are regular security audits conducted?
Regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Education, email filtering, and secure login procedures to prevent phishing.
Is there a suspicious activity detection system?
Yes, transaction monitoring systems detect and flag suspicious activities.
How does the service combat money laundering?
AML programs monitor transactions, verify identities, and report suspicious activities to authorities.
Is there blocking of suspicious accounts?
Accounts suspected of fraud or money laundering are blocked pending investigation.
What to do when fraud is detected?
Immediately contact customer support and follow bank's fraud resolution procedures.
How to report suspicious activity?
Customers can report suspicious activity via phone, email, or branch visits.
Is there compensation for damage from fraudsters?
Banks typically compensate customers when fraud is proven and conditions met.
What user rights exist for disputed transactions?
Customers can dispute transactions within regulatory frameworks for reversals or refunds.
How to dispute account blocking?
Contact customer service to provide evidence and request review.
Is there insurance against cyber attacks?
Handelsbanken carries cyber risk insurance typical for large financial institutions.
What fees does the service charge for transfers?
Fees vary by transfer type; SEPA often free, international SWIFT transfers carry fees.
Are there fees for account funding?
Usually no fees for standard deposits; fees may apply for card and foreign currency deposits.
Are fees charged for fund withdrawal?
Withdrawal fees depend on withdrawal method and account type.
Are there fees for currency conversion?
Currency conversion fees apply according to bank tariffs.
Are there fees for account inactivity?
Some account types may have inactivity fees; specifics should be checked per account contract.
Are there account maintenance fees?
Certain account types may have monthly maintenance fees.
Are fees charged for operation cancellation?
Operation cancellation fees typically are not charged unless specified.
Are there fees for expedited operations?
Express payments may incur additional fees.
Are there hidden fees?
The bank discloses fees as per regulatory requirements, minimizing hidden charges.
How are fees calculated for large amounts?
Fees are often tiered, with percentage rates or fixed caps for large transfers.
Are there different tariff plans in the service?
Different pricing tiers exist for retail, premium, and business customers.
What advantages does VIP status provide?
VIPs receive priority service, dedicated relationship managers, and customized product offerings.
How to get preferential conditions?
By meeting high balance or transaction volume criteria and through private banking services.
Are there free operations per month?
Certain accounts may include free transactions, depending on plan.
Are there discounts for active users?
Discounts or fee waivers may be available for high-volume or loyal customers.
Are there corporate tariffs?
Corporate accounts have specialized tariff plans tailored to business needs.
Can individual conditions be obtained?
Custom pricing and conditions are negotiable for large clients.
Do promotional codes work for fee reduction?
No information on promotional codes for fee reductions.
Are there cashback programs?
No widely known bank cashback programs specific to Handelsbanken Denmark.
Are there discounts for transaction volumes?
Volume-based discounting may be offered for business clients.
Is there an official mobile application?
Yes, Handelsbanken offers official mobile banking apps.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Account management, payments, transfers, card control, notifications, and support features.
Does functionality differ from the web version?
Mobile apps offer similar core features optimized for mobile use, some advanced features may only appear on web.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported on mobile apps.
Can the application work offline?
Limited offline functionality mostly for viewing cached data.
Are there push notifications about operations?
Yes, push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark mode is supported in mobile banking apps.
How often is the mobile application updated?
Mobile apps are updated periodically, typically every few weeks to months.
Are there beta versions of the application?
No public beta programs widely advertised.
Is the web interface of the service convenient?
The web interface is functional and secure but some users find it less modern.
Is responsive design supported?
Yes, responsive design supports access on multiple devices.
In which languages is the interface available?
Danish and English.
Is there a night mode for the website?
No confirmed night mode for the web platform.
Are hotkeys supported?
Not commonly supported in banking web interfaces.
Can data be exported?
Account statements and transaction data can be exported, usually in PDF or CSV format.
Is there an API for developers?
Handelsbanken provides API banking services mainly for corporate clients under PSD2 regulations.
Is integration with other services supported?
Supports integration with accounting software and third-party payment services via APIs.
How often is the web interface updated?
Web platform updates happen regularly but not on a fixed public schedule.
Are there virtual cards in the service?
No public information on virtual card issuance in Denmark branch.
Can disposable cards be created?
Not publicly available.
Is multi-currency account functionality supported?
Multi-currency accounts are available primarily for business and private banking clients.
Are there investment products?
Yes, Handelsbanken offers investment funds, portfolios, and trading accounts.
Can interest be earned on balance?
Interest-bearing accounts are available depending on account type.
Are there credit products?
Yes, loans, mortgages, and credit cards offered.
Is P2P trading supported?
No direct peer-to-peer securities trading outside traditional brokerage services.
Can cryptocurrencies be bought/sold?
No direct cryptocurrency trading services.
Is there acquiring for business?
Merchant acquiring and card payment services are offered.
Are mass payouts supported?
Bulk payments and payroll services are available to business clients.
Is there a loyalty program in the service?
No widely publicized loyalty program.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not generally available.
Are there referral programs?
No verified referral program.
What privileges do VIP clients have?
Dedicated advisors, priority services, personalized financial planning.
Are there seasonal promotions and offers?
Occasional promotions but no standard seasonal offers reported.
Can premium status be obtained?
Premium service available through private banking relationship.
Are there partner discounts?
Partner discounts are not commonly featured.
Are there corporate loyalty programs?
Business clients may have custom relationship benefits.
Does the service allow operations with online casinos?
No specific policy publicly stated on online casino transactions.
Are there restrictions on gambling transactions?
Standard banking regulations and risk policies apply, which may limit some gambling-related payments.
Can accounts be blocked for casino play?
Accounts may be blocked if regulatory compliance or fraud suspicion arises.
How does the service view gambling?
Likely viewed cautiously under compliance and risk management perspective.
Are there special conditions for gambling?
None publicly stated.
Are casino transactions tracked?
Transactions flagged for compliance with AML and gambling laws.
Can operations with gambling sites be hidden?
No, transactions follow regulatory transparency.
Are there notifications about gambling expenses?
No specific gambling expense notification services.
Are there special fees for gambling operations?
Standard transaction fees apply.
Can limits be set on gambling?
Customers may request spending controls but no special gambling limits specified.
Is there a self-exclusion function?
Self-exclusion generally managed outside the banking system.
Can access to gambling sites be restricted?
Bank services do not typically block site access, but accounts can be monitored.
Is gambling expense control supported?
Limited banking-specific gambling expense controls.
Are there notifications about limit exceedance?
Over-limit alerts can be configured generally.
Can operations with casinos be blocked?
Possible under fraud monitoring.
Is a "cooling-off period" supported?
Not standard banking product feature.
Can help be obtained for gambling addiction?
Not provided by bank directly; customers advised to seek specialized support.
Is there partnership with player assistance organizations?
No public partnerships noted.
How to set up gambling expense notifications?
Use general transaction alert settings to monitor.
Which online casinos accept this payment method?
No specific list; usual acceptance depends on cards or bank transfers.
Are there exclusive partnerships with specific casinos?
No public information on exclusive partnerships.
Do conditions differ when used in different casinos?
No public data.
Are there special bonuses for using this method in casinos?
Not reported.
Can the method be used for both deposits and withdrawals in casinos?
Generally deposits possible via cards or transfers; withdrawal support depends on casino policies.
Are there geographic restrictions for casino usage?
Geographic restrictions apply per bank and legal regulations.
How do casino operators typically process transactions from this method?
Standard card or bank transfer processing.
Are there typical processing times when used with casinos?
Similar to standard banking timings.
Do casinos usually charge additional fees for this method?
Casinos may charge fees, not set by banks.
Are there any known compatibility issues with major casino platforms?
No known compatibility issues publicly documented.