Where can I find the customer support contacts?
Customer support contacts are available on Handelsbanken Norway's official website under the "Contact us" and "Help and support" sections.
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What is the hotline phone number?
The main customer service phone number is +47 22 39 77 00 (Support24, available 24 hours).
Is there a toll-free support number?
There is no verified information on a toll-free support number for Handelsbanken Norway; typically, local or standard calling rates may apply.
What is the email address for technical support?
No specific technical support email publicly available; technical support is primarily via phone at +47 22 39 79 00 (Mon–Fri, 08:00–16:00).
Are there separate emails for different types of inquiries?
No publicly listed specialized email addresses found; inquiries are handled via phone lines or online messaging in the banking platform.
Where can I find the online chat support?
There is no confirmed online chat support channel directly available on the public website.
Does the chat support work 24/7?
Not applicable (no verified chat support).
Is there support through messengers (Telegram, WhatsApp)?
There is no verified availability of support through Telegram, WhatsApp, or other messengers.
What are the support working hours?
Telephone support is available 24/7 via Support24 (+47 22 39 77 00). Technical business support is available Mon–Fri, 08:00–16:00.
Does support work on weekends and holidays?
Yes, Support24 operates all year round, 24 hours, including weekends and holidays.
Are there regional offices for in-person visits?
Yes, Handelsbanken Norway has multiple physical branches across the country.
Where are the physical offices located?
The main office is in Oslo (Tjuvholmen Alle 11, Vika), with 49 branch locations distributed throughout Norway.
Can I schedule a personal meeting?
Yes, customers can schedule personal meetings, typically via their advisor or branch contact.
Are there representatives in different countries?
Handelsbanken operates internationally through its parent group; Norwegian offices primarily serve the local market.
In which languages is support available?
Customer support is available primarily in Norwegian and English.
How quickly does support respond to requests?
Phone support response is immediate; email or online inquiries usually respond within 1-2 business days.
Is there a priority system for VIP clients?
VIP or priority customer support services are common industry practice but not explicitly detailed for Handelsbanken Norway.
Can I request a callback?
Callback services are generally available through customer service on request, though specifics are not publicly confirmed.
When was the payment service founded?
Handelsbanken was founded in 1871 (parent bank), with Norwegian operations established over several decades.
Who is the founder and owner of the service?
Founded as Svenska Handelsbanken in Sweden; ownership is through Svenska Handelsbanken AB (publ).
In which country is the company registered?
The parent group is registered in Sweden; Handelsbanken Norway is registered in Norway.
What is the development history of the payment service?
Expanded from traditional banking; introduced contactless payments (including micro bank cards in wristbands); ongoing digital innovation partnerships.
Have there been major updates or rebranding?
No major rebranding found; continuous updates and innovations in payment service offerings.
Who sits on the company's board of directors?
The board includes senior executives from Svenska Handelsbanken AB; specific Norwegian board details are not publicly separated.
Are there investors or partners in the service?
Partners include BankAxept (Norwegian national payment system), Tietoevry (IT services), Meniga (digital banking insights).
Does the company participate in stock trading?
Svenska Handelsbanken AB is publicly traded on the Stockholm stock exchange.
What is the company's market capitalization?
Svenska Handelsbanken’s market cap fluctuates and can be checked on stock market platforms for current value.
Are there subsidiary companies or branches?
Handelsbanken Norway operates as a branch/subsidiary of Svenska Handelsbanken with multiple local branches.
What licenses does the payment service have?
Licensed under Norwegian financial regulations and the Swedish parent’s banking license, authorized to operate in Norway.
In which jurisdictions does the service operate officially?
Official operations in Norway and multiple countries where Svenska Handelsbanken is present.
Are there licenses for cryptocurrency operations?
No public information supporting cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, Handelsbanken Norway follows standard AML and KYC regulatory requirements as a licensed bank.
Are there security certificates (PCI DSS, etc.)?
Bank services comply with industry security standards like PCI DSS for card payments and financial data protection.
Has the service undergone security audits?
Regular internal and external security audits are standard for regulated banks like Handelsbanken.
Is there insurance for client funds?
Yes, client funds are covered by Norway’s bank guarantee scheme and deposit insurance.
Which international standards does it comply with?
Compliance with international banking regulations, GDPR for data protection, PCI DSS, and ISO security standards.
Have there been any regulatory fines or violations?
No publicly reported significant regulatory fines or violations found.
Where can I find real reviews about the service?
Reviews available on banking comparison sites, Trustpilot, and local Norwegian financial forums.
What are the main user complaints?
Typical banking complaints include transaction delays, customer service responsiveness, and online platform usability.
What do users most often praise the service for?
Praised for secure payment methods, branch presence, customer service, and innovative contactless payment options.
Are there issues with fund withdrawals?
No widespread reported issues; withdrawals generally reliable as per user reviews.
Is the interface convenient according to users?
Mobile app and online banking interface are rated user-friendly with a smooth experience.
Are clients satisfied with transaction speed?
Most clients report satisfactory transaction processing speeds for domestic and cross-border payments.
Do users recommend this service?
Recommended by many users, particularly those valuing personal banking and local branch access.
How do experts assess the service's reliability?
Industry experts consider Handelsbanken reliable with strong compliance and digital innovation.
Are there industry awards and recognitions?
No specific awards found but recognized as a leading bank in Norway and the Nordic region.
Does the service participate in payment system rankings?
Handelsbanken is a notable player in Nordic payment system rankings and card acquiring volumes.
Are there recommendations from financial regulators?
No special endorsements found publicly; operates fully compliant with regulatory guidance.
What reputation does the service have among partners?
Respected by payment partners such as BankAxept, Tietoevry, and Meniga for collaboration and innovation.
How do they evaluate solution innovation?
Solution innovation is positively recognized through early adoption of contactless wristband payments and digital banking features.
Are there quality service certificates?
Quality assurance certifications aligned with banking regulatory requirements are maintained.
Does the company participate in industry conferences?
Handelsbanken representatives participate in financial industry events and fintech conferences regionally.
How does the service position itself in the market?
Positions as a trusted, innovative full-service bank with a strong local presence and digital payment options.
Which fiat currencies does the service support?
Supports Norwegian krone (NOK), Swedish krona (SEK), euro (EUR), and other major currencies for international payments.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported as direct payment or custody options.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists.
Can currencies be converted within the service?
Yes, currency conversion is available for international payments.
What exchange rates are used for conversion?
Exchange rates are sourced from established financial markets and updated regularly in the platform.
How often are exchange rates updated?
Rates updated multiple times daily to reflect market movements.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Handling of exotic currencies may be limited depending on correspondent banking relationships.
Are there currency restrictions in different countries?
Currency restrictions apply as per Norwegian and international regulations.
What types of transfers does the service support?
Supports domestic, international (including SEPA), express, and cross-border transfers.
Can transfers be made between service users?
Internal transfers between Handelsbanken customers are supported.
Are transfers to bank cards supported?
Transfers to bank cards are supported as per card payment infrastructure.
Can money be transferred to bank accounts?
Money transfers to bank accounts domestically and internationally are supported.
Is bill payment available?
Bill payment services are available through online and mobile banking.
Are recurring payments supported?
Recurring payment setup is supported for bills and other regular transactions.
Can automatic transfers be set up?
Yes, automatic transfers and scheduling are supported.
Is payment scheduling available?
Payment scheduling features are provided in the online banking system.
Are group payments supported?
Group payment and splitting capabilities are generally not highlighted publicly.
Can payment links be created?
No verified information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum transaction limits depend on the transfer type but are generally low for most payments.
What are the maximum amounts that can be transferred?
Maximum transfer limits vary by account type and regulatory compliance.
Are there daily limits on operations?
Daily transaction limits exist for security and regulatory reasons, adjustable with verification.
What monthly and annual limits are in effect?
Monthly and annual limits apply depending on account status and verification levels.
Can limits be increased? How?
Limits can typically be increased by completing higher verification levels or by contacting customer support.
Do limits differ for verified users?
Verified users have higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts may have initial restrictions for transactions and transfers until verified.
Do special limits apply in different countries?
Geographic regulatory requirements may impose different limits on transfers.
Can operations be temporarily blocked?
Operations can be temporarily blocked for security reasons or suspicious activity.
Are there limits on the number of daily operations?
Limits on transaction counts per day may apply as part of anti-fraud measures.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method; generally low or none for bank transfers.
What methods of funding are supported?
Supported funding methods include bank transfers, debit/credit cards, and deposits via partner payment systems.
Are there fees for funding?
Deposit fees are generally low or waived but depend on the method used.
What are the minimum funding amounts?
Minimum funding amounts depend on the selected method and account type.
How quickly are funds credited when funding?
Funds via bank transfer typically credited within 1-2 business days; card payments faster.
How can money be withdrawn from the system?
Withdrawals can be made to bank accounts, cards, or via branch services.
Are there fees for fund withdrawal?
Withdrawal fees vary by channel and destination; some may be free for domestic transfers.
How long does withdrawal take?
Withdrawal processing ranges from instant (internal) to 1-3 business days for external transfers.
What withdrawal limits are set?
Withdrawal limits are subject to account level and regulatory requirements.
How quickly are funds credited when funding with a card?
Card funding credited typically immediately or within a few hours.
How long does a bank transfer take?
Domestic bank transfers typically take same day or one business day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrencies are not supported for transfers.
Are transfers between users instant?
Internal transfers between Handelsbanken customers are usually instant.
Are there delays when funding on weekends?
Funding through bank transfers may be delayed on weekends.
Do holidays affect funding speed?
Public holidays may delay bank processing times for funding and withdrawals.
Can crediting be accelerated for a fee?
No public information on express funding services for a fee.
What determines the speed of funding processing?
Processing times depend on payment method, banking hours, and regulatory checks.
Are there notifications about funding status?
The system provides notifications through online banking and mobile app.
What to do if funding takes too long?
Contact customer support to investigate delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests are processed typically within one business day.
How long does card withdrawal take?
Card withdrawals may be instant or up to 1-2 banking days.
How quickly do bank transfers arrive?
Bank transfers usually arrive within 1-2 business days domestically.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawals via bank transfer may be delayed on weekends.
Do holidays affect withdrawal speed?
Withdrawal speed may be impacted by public holidays.
Can withdrawal be accelerated for an additional fee?
No confirmed info on express withdrawal service.
What determines withdrawal processing time?
Time depends on method, banking network, and security checks.
Are there notifications about withdrawal status?
Withdrawal status is trackable via the online banking interface.
Can a withdrawal request be canceled?
Withdrawal cancellation is subject to bank policy and may be possible if not processed.
How to register with the payment service?
Registration is done via branch, online banking, or mobile app with identification requirements.
What data is needed to create an account?
Personal identification, proof of address, and contact information are required.
Can registration be done without email?
Email is usually required for registration and communication.
Is phone confirmation required during registration?
Phone number confirmation is standard in registration.
Are there age restrictions for registration?
Minimum age is typically 18 years to open accounts.
Can a corporate account be created?
Yes, Handelsbanken offers business accounts with documentation requirements.
Is it required to provide real data?
Real personal data and valid identification documents are mandatory for compliance.
Are there country restrictions for registration?
Account opening generally restricted to residents or persons with valid presence in Norway.
How long does account activation take?
Activation is usually immediate after verification, may take 1-2 business days if manual checks needed.
What verification levels exist?
Basic and enhanced verification levels for different transaction capabilities.
What documents are required for basic verification?
Valid ID (passport, national ID), proof of address.
Are documents needed for full verification?
Additional documents may be required for enhanced verification (e.g., income proof).
Are digital copies of documents accepted?
Digital document submission is generally accepted through online banking.
How long does the verification procedure take?
Verification takes from hours up to 2 business days.
Can the service be used without verification?
Limited access without full verification; major services require verification.
What restrictions apply to unverified users?
Unverified users face limits on transfers, payments, and withdrawals.
Is address confirmation required?
Yes, address confirmation is standard in KYC procedures.
Is a selfie with documents required?
Some digital verification processes may require a selfie with ID.
How often do documents need to be updated?
Document updates requested upon expiration or periodic compliance checks.
What encryption technologies does the service use?
Uses industry-standard TLS/SSL encryption for data transmission.
Is two-factor authentication supported?
Yes, 2FA is supported via BankID and SMS codes.
Are there SMS confirmations for operations?
SMS verification codes are used for certain operations as additional security.
Is biometric authentication supported?
Biometric login (fingerprint/Face ID) is supported in the mobile app.
Is blockchain technology used?
No public data confirming blockchain use in payment processing.
Is there a multi-level security system?
Yes, multi-layered security including encryption, 2FA, fraud monitoring.
How is user personal data protected?
Data is protected under GDPR and Norwegian privacy laws with strict access controls.
Is cold storage used for cryptocurrencies?
Cryptocurrencies are not supported, thus cold storage is not applicable.
Is there DDoS attack protection?
Yes, standard DDoS mitigation systems protect online services.
Are regular security audits conducted?
Yes, regular internal and external security audits are performed.
What anti-phishing protection measures are provided?
Anti-phishing warnings and security tips are provided through the online banking platform.
Is there a suspicious activity detection system?
Automated fraud detection and alert systems monitor account activity.
How does the service combat money laundering?
Robust AML policies, transaction monitoring, and KYC procedures are in place.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Notify the bank immediately; follow bank’s fraud resolution procedures.
How to report suspicious activity?
Report via phone, online banking messages, or branch visit.
Is there compensation for damage from fraudsters?
Compensation policies exist subject to investigation and legal conditions.
What user rights exist for disputed transactions?
Consumers have rights to dispute charges under banking regulations and can file complaints.
How to dispute account blocking?
Contact customer support and escalate through official complaint channels.
Is there insurance against cyber attacks?
Cybersecurity insurance is likely maintained as part of operational risk management.
What fees does the service charge for transfers?
Fees vary by transfer type: SEPA transfers often free online; other transfers have tiered fees.
Are there fees for account funding?
Deposit fees are minimal or none depending on the method.
Are fees charged for fund withdrawal?
Withdrawal fees vary by method; some may incur charges.
Are there fees for currency conversion?
Currency conversion fees apply, typically a percentage of the amount converted.
Are there fees for account inactivity?
Inactivity fees are not commonly charged but depend on account type.
Are there account maintenance fees?
Some account maintenance fees may apply depending on service level.
Are fees charged for operation cancellation?
Fees for cancelled operations may apply, depending on timing and type.
Are there fees for expedited operations?
Express transfer services attract higher fees.
Are there hidden fees?
Fees are disclosed upfront; hidden fees are not standard practice due to regulation.
How are fees calculated for large amounts?
Large transactions may have tiered or negotiated fee rates.
Are there different tariff plans in the service?
Different pricing tiers exist for personal, business, and premium accounts.
What advantages does VIP status provide?
VIP accounts usually gain fee reductions, priority support, and enhanced service.
How to get preferential conditions?
Preferential terms are given based on account type, relationship, and volume.
Are there free operations per month?
Some free transfers may be included depending on account agreement.
Are there discounts for active users?
Discounts and benefits may be offered for high activity clients.
Are there corporate tariffs?
Yes, corporate accounts have specific tariffs and fee structures.
Can individual conditions be obtained?
Custom pricing may be negotiated with bank advisors.
Do promotional codes work for fee reduction?
No publicly available information on promotional fee codes.
Are there cashback programs?
No evidence of general cashback programs.
Are there discounts for transaction volumes?
Volume discounts may apply for business clients.
Is there an official mobile application?
Yes, "Handelsbanken NO - Privat" app is available for customers.
On which platforms is the application available?
The app is available for Android and iOS devices.
What functions are available in the mobile application?
Mobile banking includes login via fingerprint, transfers, trading funds/stocks, alerts, secure messaging, card PIN management.
Does functionality differ from the web version?
The mobile app offers most common functions; some advanced services may be web-only.
Is Touch ID/Face ID supported?
Yes, biometric login is supported.
Can the application work offline?
Limited offline functionality; most operations require online access.
Are there push notifications about operations?
Push notifications available for alerts and transactions.
Is dark theme supported?
No explicit information on dark mode availability.
How often is the mobile application updated?
Updates are regularly released, approximately every few months.
Are there beta versions of the application?
No public beta program information found.
Is the web interface of the service convenient?
The web platform is considered user-friendly and accessible.
Is responsive design supported?
Yes, the web interface supports mobile responsiveness.
In which languages is the interface available?
Interface available in Norwegian and English.
Is there a night mode for the website?
No confirmed night mode for the web interface.
Are hotkeys supported?
No public information on hotkey support.
Can data be exported?
Basic export options available for transactions and account statements.
Is there an API for developers?
No public developer API is advertised.
Is integration with other services supported?
Partners and integrations exist (e.g., Tietoevry), but no direct public API info.
How often is the web interface updated?
Regular updates for security and features, timing not specifically published.
Are there virtual cards in the service?
No specific evidence of virtual card issuance.
Can disposable cards be created?
No information on disposable card availability.
Is multi-currency account functionality supported?
Multi-currency account types exist for business and private customers.
Are there investment products?
Yes, equities, mutual funds, and wealth management services are offered.
Can interest be earned on balance?
Interest products vary by account type.
Are there credit products?
Credit and lending are available through Handelsbanken.
Is P2P trading supported?
No public info on peer-to-peer trading.
Can cryptocurrencies be bought/sold?
Cryptocurrencies are not supported for trading.
Is there acquiring for business?
Previously had card acquiring, but sold to Worldline; merchant services continue via partnerships.
Are mass payouts supported?
Not publicly advertised.
Is there a loyalty program in the service?
No known loyalty programs.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No general cashback program.
Are there referral programs?
No public referral program information.
What privileges do VIP clients have?
VIP clients get priority support and personalized service.
Are there seasonal promotions and offers?
Occasional offers may exist; not broadly advertised.
Can premium status be obtained?
Premium banking options exist with additional services.
Are there partner discounts?
Possible through business partnerships; no public list.
Are there corporate loyalty programs?
Corporate client programs exist focusing on volume benefits.
Does the service allow operations with online casinos?
Gambling transaction policies follow Norwegian and EU regulations, typically restrictive.
Are there restrictions on gambling transactions?
Yes, gambling transactions are limited by law and bank policies.
Can accounts be blocked for casino play?
Accounts may be blocked due to suspicious gambling activity.
How does the service view gambling?
Banks monitor gambling activity closely and comply with regulatory requirements.
Are there special conditions for gambling?
Norwegian banks restrict gambling-related transactions.
Are casino transactions tracked?
Such transactions are tracked under AML and fraud monitoring policies.
Can operations with gambling sites be hidden?
No, transparency and compliance prevent hiding transactions.
Are there notifications about gambling expenses?
No specific dedicated notifications found.
Are there special fees for gambling operations?
Not separately disclosed.
Can limits be set on gambling?
Some clients may request spending controls with the bank.
Is there a self-exclusion function?
Self-exclusion is supported via regulatory and bank support.
Can access to gambling sites be restricted?
Banks generally do not provide direct blocking of websites.
Is gambling expense control supported?
Not specifically supported in banking apps.
Are there notifications about limit exceedance?
General overdraft or spending limits notifications exist.
Can operations with casinos be blocked?
Yes, suspicious or compliance-blocked transactions include casinos.
Is a "cooling-off period" supported?
Cooling-off periods fall under regulatory gaming authorities, not the bank.
Can help be obtained for gambling addiction?
Banks may refer clients to support organizations.
Is there partnership with player assistance organizations?
No clear documented partnerships.
How to set up gambling expense notifications?
No direct setup available; use general account alerts.
Which online casinos accept this payment method?
No specific list; acceptance depends on merchant integration.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships.
Do conditions differ when used in different casinos?
Terms depend on merchant agreements.
Are there special bonuses for using this method in casinos?
No reported casino bonuses linked to payment method.
Can the method be used for both deposits and withdrawals in casinos?
Usage depends on merchant acceptance and payment regulations.
Are there geographic restrictions for casino usage?
Subject to the laws in Norway and gambling jurisdictions.
How do casino operators typically process transactions from this method?
Via typical card or bank transfer payment processing.
Are there typical processing times when used with casinos?
Processing times similar to regular card/transfer payments.
Do casinos usually charge additional fees for this method?
Fees may be charged by casinos, not by the bank.
Are there any known compatibility issues with major casino platforms?
No reported platform compatibility issues.