Where can I find the customer support contacts?
Customer support contacts can be found on the "Contact us" page of the official website, https://www.handelsbanken.co.uk/en/contact-us.
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What is the hotline phone number?
The main customer service phone number for the UK is 0800 470 8000. For calls outside the UK, it is +44 20 7578 8247.
Is there a toll-free support number?
Yes, there is a toll-free support number within the UK: 0800 470 8000.
What is the email address for technical support?
The technical support email address is [email protected].
Are there separate emails for different types of inquiries?
Specialized email addresses exist for corporate support such as [email protected]; for other inquiries, contacting branches via specific emails or phone is advised.
Where can I find the online chat support?
No verified information on online chat support at Handelsbanken UK; typical banks offer chat on their official websites under customer support.
Does the chat support work 24/7?
Not verified for Handelsbanken UK; common industry practice is limited chat hours or 24/7 for emergencies.
Is there support through messengers (Telegram, WhatsApp)?
No verified information found on messenger support such as Telegram or WhatsApp for Handelsbanken UK.
What are the support working hours?
Customer Connect telephone team is available 7am - 10pm daily; branch teams usually 9am - 5pm Monday to Friday.
Does support work on weekends and holidays?
Telephone support is available daily 7am to 10pm, including weekends and holidays.
Are there regional offices for in-person visits?
Yes, Handelsbanken UK has a nationwide network of over 200 local branches for in-person service.
Where are the physical offices located?
Physical offices are located across the UK; the registered office is at 3 Thomas More Square, London, E1W 1WY, UK.
Can I schedule a personal meeting?
Personal meeting scheduling is available typically by contacting local branches directly.
Are there representatives in different countries?
Handelsbanken operates as a UK subsidiary with local branches; no verified info on representatives outside UK for this service.
In which languages is support available?
Support is primarily in English, consistent with UK market standards.
How quickly does support respond to requests?
Phone calls are answered typically in under one minute; other contact methods vary but prompt responses within 24 hours are standard.
Is there a priority system for VIP clients?
VIP or relationship management services exist for business and premium clients, offering priority handling.
Can I request a callback?
General banking practice allows callback requests, but no specific verified info for Handelsbanken UK.
When was the payment service founded?
Handelsbanken UK began operations in 1982; the UK subsidiary was licensed in 2018.
Who is the founder and owner of the service?
Handelsbanken UK is wholly owned by Svenska Handelsbanken AB (publ), a Swedish banking group.
In which country is the company registered?
Registered in the United Kingdom.
What is the development history of the payment service?
Operated as a branch since 1982, restructuring to a UK subsidiary with its own banking license granted in 2018, aiming for local market integration.
Have there been major updates or rebranding?
No major rebranding found; key update was transition from branch to UK subsidiary in 2018-2019.
Who sits on the company's board of directors?
Specific board info for UK subsidiary is not publicly detailed; parent company Svenska Handelsbanken's board is public.
Are there investors or partners in the service?
Owned entirely by Svenska Handelsbanken AB; partnership example includes Lloyds Bank for Corporate MultiPay card.
Does the company participate in stock trading?
Parent company Svenska Handelsbanken AB is publicly traded on Nasdaq Stockholm.
What is the company's market capitalization?
Market cap info pertains to parent Svenska Handelsbanken AB, not solely the UK subsidiary.
Are there subsidiary companies or branches?
UK operations include over 200 branches plus the subsidiary entity Handelsbanken plc.
What licenses does the payment service have?
Holds a UK banking license granted by UK regulators, including FCA authorization.
In which jurisdictions does the service operate officially?
Officially operates within the United Kingdom.
Are there licenses for cryptocurrency operations?
No specific cryptocurrency operation license for Handelsbanken UK; limited facilitation of cryptocurrency exchange purchases up to £1,000 per payment from FCA-registered exchanges.
Does the service comply with AML/KYC requirements?
Fully compliant with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations as per FCA rules.
Are there security certificates (PCI DSS, etc.)?
Standard industry security certifications including compliance with data protection and payment security standards are maintained.
Has the service undergone security audits?
Regular internal and external information security audits are conducted as per banking regulations.
Is there insurance for client funds?
Customer deposits are protected by the UK Financial Services Compensation Scheme (FSCS) up to the applicable limits.
Which international standards does it comply with?
Complies with PSD2, FCA regulations, and EU payment services directives applicable in the UK.
Have there been any regulatory fines or violations?
No publicly disclosed regulatory fines or violations found.
Where can I find real reviews about the service?
User reviews can be found on Trustpilot and other financial review platforms.
What are the main user complaints?
Common complaints include customer service handling, delays or errors in payment processing, and specific incident frustrations.
What do users most often praise the service for?
Personalized relationship management and tailored financial advice receive frequent praise.
Are there issues with fund withdrawals?
No widespread issues reported; standard withdrawal processes apply.
Is the interface convenient according to users?
Mobile banking app and online banking are generally rated as functional and secure; some users may expect more modern UX enhancements.
Are clients satisfied with transaction speed?
Payments via Faster Payments and CHAPS are fast, with same-day processing available, meeting typical client expectations.
Do users recommend this service?
Many users recommend Handelsbanken for relationship banking; however, recommendations are balanced by some negative reviews.
How do experts assess the service's reliability?
Experts recognize Handelsbanken UK as a stable and reliable bank with strong regulatory compliance.
Are there industry awards and recognitions?
No specific recent awards publicly noted for UK operations.
Does the service participate in payment system rankings?
Participates in standard UK payment systems like Faster Payments and CHAPS, no specialized ranking info found.
Are there recommendations from financial regulators?
Regulated by FCA with no current public actions against the bank, indicating regulatory confidence.
What reputation does the service have among partners?
Generally positive partner reputation, including partnerships like Lloyds Bank MultiPay card.
How do they evaluate solution innovation?
Innovation focuses on secure digital banking and relationship banking rather than disruptive fintech changes.
Are there quality service certificates?
Adheres to ISO standards and regulatory quality benchmarks typical for UK banks.
Does the company participate in industry conferences?
No specific public information on event participation found.
How does the service position itself in the market?
Positions as a relationship-driven, customer-centric bank emphasizing local presence and personalized service in the UK.
Which fiat currencies does the service support?
Primarily GBP for UK payments, with international payments supported in other currencies as per bank policy.
Are cryptocurrencies supported? Which ones specifically?
Direct cryptocurrency support is not provided; customers can buy crypto via FCA-registered exchanges with limits.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token issued by Handelsbanken UK.
Can currencies be converted within the service?
Currency conversion available for international payments, using Mastercard exchange rates.
What exchange rates are used for conversion?
Mastercard rates are used for card transactions and payment conversions.
How often are exchange rates updated?
Exchange rates update in real time as per Mastercard’s pricing data on transaction processing.
Are stablecoins supported?
No verified support or provision for stablecoins.
Can exotic currencies be handled?
No detailed information found; typically handled currencies are major and standard international currencies.
Are there currency restrictions in different countries?
Standard UK compliance with jurisdictional restrictions on certain countries due to sanctions or legal controls.
What types of transfers does the service support?
Supports Faster Payments, CHAPS, SWIFT international transfers, direct debits, standing orders, and online payments.
Can transfers be made between service users?
Yes, transfers between customers’ accounts within the bank are supported and often instant.
Are transfers to bank cards supported?
Transfers to bank cards are supported through card payment infrastructure.
Can money be transferred to bank accounts?
Yes, customers can make payments to other bank accounts domestically and internationally.
Is bill payment available?
Bill payment through Direct Debit and standing orders is available.
Are recurring payments supported?
Recurring payments can be set up via standing orders and Direct Debits.
Can automatic transfers be set up?
Yes, standing orders allow automatic payment scheduling.
Is payment scheduling available?
Payment scheduling is supported through online and mobile banking platforms.
Are group payments supported?
No specific info on group payment features found; banks typically support individual and batch payments.
Can payment links be created?
No verified info about payment link generation.
What are the minimum transaction amounts in the service?
No specific minimum transaction amounts published; standard banking minimums likely apply.
What are the maximum amounts that can be transferred?
No upper limits for CHAPS; Faster Payments have typical limits set by user agreement or regulator guidance.
Are there daily limits on operations?
Daily transfer limits apply, varying by account type and customer verification level.
What monthly and annual limits are in effect?
Monthly and annual limits on transactions depend on account type and verification.
Can limits be increased? How?
Limits can be increased by contacting the bank and completing enhanced verification or underwriting.
Do limits differ for verified users?
Yes, verified users typically have higher transaction and balance limits.
Are there restrictions for new accounts?
New accounts often have more restrictive limits until verification is completed.
Do special limits apply in different countries?
Limits and restrictions comply with UK law, with no special country-specific differences noted.
Can operations be temporarily blocked?
Operations can be blocked due to security concerns, suspected fraud, or regulatory requirements.
Are there limits on the number of daily operations?
Banks generally impose limits on volume and frequency to manage risk; specific numbers not publicly disclosed.
What are the minimum amounts for account funding?
No specific minimum funding amounts published; standard minimum deposits apply based on account type.
What methods of funding are supported?
Funding via bank transfer, cash deposits at Post Office branches, and card payments.
Are there fees for funding?
Funding through bank transfers and cash deposits at Post Office branches is generally free; card funding fees not detailed.
What are the minimum funding amounts?
Minimum amounts are standard to account types and UK banking norms.
How quickly are funds credited when funding?
Bank transfers credited typically within the same day or next business day; Faster Payments credit almost instantly.
How can money be withdrawn from the system?
Withdrawals via debit cards, cash withdrawals at branch or Post Offices, bank transfers to external accounts.
Are there fees for fund withdrawal?
Cash withdrawals in the UK at Post Office generally free; abroad incur currency conversion fees; specific withdrawal fees not detailed.
How long does withdrawal take?
ATM and branch withdrawals are immediate; bank transfers depend on the payment method, often same or next business day.
What withdrawal limits are set?
Withdrawal limits depend on account and card type; subject to bank’s risk assessment.
How quickly are funds credited when funding with a card?
Card-to-account funding is not standard for retail banking; typically debit card used for outgoing payments only.
How long does a bank transfer take?
Faster Payments can be instant to a few hours; CHAPS same day if sent by cut-off; international transfers vary.
How quickly do cryptocurrency transfers arrive?
Not applicable as Handelsbanken UK does not support internal crypto wallets.
Are transfers between users instant?
Internal account transfers are usually immediate.
Are there delays when funding on weekends?
Faster Payments are available 24/7, so typically no delay on weekends for supported transfer types.
Do holidays affect funding speed?
Public holidays may delay non-Faster Payments transfers.
Can crediting be accelerated for a fee?
CHAPS is typically a same-day urgent payment service, usually at higher fees.
What determines the speed of funding processing?
Payment type, cut-off times, bank processing systems, and external networks influence speed.
Are there notifications about funding status?
Customers receive notifications/alerts via email or app for transactional activity.
What to do if funding takes too long?
Contact customer support to investigate delayed payments.
How quickly are withdrawal requests processed?
Processing typically immediate for card and branch withdrawals; bank transfers depend on payment system.
How long does card withdrawal take?
ATM withdrawals are immediate; some delays possible with international ATMs.
How quickly do bank transfers arrive?
Domestic UK transfers (Faster Payments) within hours; CHAPS same day; international transfers take longer.
Are cryptocurrency withdrawals instant?
Not supported by Handelsbanken UK.
Are there withdrawal delays on weekends?
Faster Payments allow weekend withdrawals; other systems may delay.
Do holidays affect withdrawal speed?
Public holidays can delay non-instant withdrawals.
Can withdrawal be accelerated for an additional fee?
Yes, CHAPS payments usually carry higher fees for faster settlement.
What determines withdrawal processing time?
Payment method, bank cut-off times, and security checks.
Are there notifications about withdrawal status?
Usually yes, via SMS, email, or app notifications.
Can a withdrawal request be canceled?
Usually yes only if payment not yet processed; depends on payment stage.
How to register with the payment service?
Register via local branch or online banking sign-up with ID verification.
What data is needed to create an account?
Identity documents, proof of address, personal details including name, date of birth.
Can registration be done without email?
Email is generally required for digital communications and login credentials.
Is phone confirmation required during registration?
Phone verification often required for security setup.
Are there age restrictions for registration?
Must be at least 18 years old to open an account.
Can a corporate account be created?
Yes, Handelsbanken UK offers corporate accounts with specific registration requirements.
Is it required to provide real data?
Yes, real and verified identity information is mandatory due to AML and KYC regulations.
Are there country restrictions for registration?
Registration limited to UK residents and businesses legally operating in the UK.
How long does account activation take?
Usually within a few business days after verification.
What verification levels exist?
Basic identity verification and enhanced due diligence for higher-risk accounts.
What documents are required for basic verification?
Passport or government-issued ID, proof of address such as utility bill.
Are documents needed for full verification?
Yes, additional documents may be requested to verify identity and source of funds.
Are digital copies of documents accepted?
Yes, documents can usually be uploaded digitally during online processes.
How long does the verification procedure take?
Typically 1-3 business days, sometimes longer for complex cases.
Can the service be used without verification?
Limited use with restricted features until verification is complete.
What restrictions apply to unverified users?
Unverified accounts have lower limits, restricted transaction types, and no full account access.
Is address confirmation required?
Yes, address verification is standard part of KYC.
Is a selfie with documents required?
May be required as part of enhanced verification or online registration.
How often do documents need to be updated?
Documents typically reviewed every 3-5 years or as needed per regulations.
What encryption technologies does the service use?
Uses strong encryption protocols (TLS/SSL) to secure communications and transactions.
Is two-factor authentication supported?
Yes, two-factor authentication is supported for online banking access.
Are there SMS confirmations for operations?
SMS or app-based notifications are commonly used for transaction confirmations.
Is biometric authentication supported?
Yes, biometric login options such as fingerprint or facial recognition are available in mobile apps.
Is blockchain technology used?
No direct blockchain implementation for core banking services.
Is there a multi-level security system?
Yes, multiple security layers including login credentials, 2FA, encryption, and fraud monitoring.
How is user personal data protected?
Data is protected under GDPR and UK data protection laws with strong controls.
Is cold storage used for cryptocurrencies?
Not applicable as Handelsbanken does not directly hold cryptocurrencies.
Is there DDoS attack protection?
Yes, standard DDoS mitigation and cybersecurity defenses are in place.
Are regular security audits conducted?
Yes, regular security audits and assessments are conducted.
What anti-phishing protection measures are provided?
Anti-phishing education, email authentication, and transaction monitoring are standard.
Is there a suspicious activity detection system?
Yes, real-time transaction monitoring for fraud detection is implemented.
How does the service combat money laundering?
Robust AML policies, KYC procedures, and transaction monitoring are enforced.
Is there blocking of suspicious accounts?
Suspected fraudulent or suspicious accounts are subject to blocking and investigation.
What to do when fraud is detected?
Customers should report immediately to support for investigation and action.
How to report suspicious activity?
Via phone, email, or branch contact to customer or fraud departments.
Is there compensation for damage from fraudsters?
FSCS protection offers cover for client deposits; fraud losses depend on circumstances.
What user rights exist for disputed transactions?
Users can dispute transactions under FCA and PSD2 consumer protections.
How to dispute account blocking?
Dispute resolution processes are available via customer service and complaint procedures.
Is there insurance against cyber attacks?
Cybersecurity insurance policies are commonly held by banks for operational risk.
What fees does the service charge for transfers?
Fees vary; Faster Payments mostly free; CHAPS has fees; international transfers incur charges.
Are there fees for account funding?
Usually no fees for UK bank transfers or cash deposits; card funding fees not explicit.
Are fees charged for fund withdrawal?
Cash withdrawals in UK free; foreign ATM withdrawals may have fees.
Are there fees for currency conversion?
2.75% fee on non-sterling card transactions.
Are there fees for account inactivity?
No explicit inactivity fee stated.
Are there account maintenance fees?
Fees depend on account tariff agreed with account manager.
Are fees charged for operation cancellation?
Generally no fees for cancellation within allowed time; varies by operation.
Are there fees for expedited operations?
CHAPS payment incurs higher fees for same-day processing.
Are there hidden fees?
Fees are disclosed in accordance with FCA regulations; hidden fees not reported.
How are fees calculated for large amounts?
Fees typically proportional or fixed per transaction type; high-value payments usually use CHAPS.
Are there different tariff plans in the service?
Account tariffs are personalized and agreed with customers.
What advantages does VIP status provide?
VIP clients receive priority service and dedicated relationship managers.
How to get preferential conditions?
Through relationship management and negotiated agreements.
Are there free operations per month?
Depends on account terms; not explicitly stated.
Are there discounts for active users?
No specific public info on discounts for active users.
Are there corporate tariffs?
Yes, corporate account pricing and features are available.
Can individual conditions be obtained?
Customized conditions may be negotiated with the bank.
Do promotional codes work for fee reduction?
No information found suggesting this feature.
Are there cashback programs?
Not generally offered.
Are there discounts for transaction volumes?
No public info on volume discounts.
Is there an official mobile application?
Yes, Handelsbanken UK offers Individual and Corporate mobile apps.
On which platforms is the application available?
Available on iOS App Store and Google Play Store.
What functions are available in the mobile application?
Manage payments, view balances and transactions, approve purchases, receive alerts.
Does functionality differ from the web version?
Mobile app focuses on core banking functions; some advanced features may be web-only.
Is Touch ID/Face ID supported?
Yes, biometric authentication supported in mobile apps.
Can the application work offline?
No, requires internet connection for real-time data.
Are there push notifications about operations?
Yes, alerts on payments and account activity.
Is dark theme supported?
No explicit info on dark mode support for mobile app.
How often is the mobile application updated?
Regular updates released, roughly several times annually.
Are there beta versions of the application?
No publicly available beta version info.
Is the web interface of the service convenient?
The web platform is secure and functional but receives mixed feedback for user experience.
Is responsive design supported?
Yes, the website supports mobile-responsive design.
In which languages is the interface available?
Primarily English.
Is there a night mode for the website?
No information about night mode on the website.
Are hotkeys supported?
No public information on keyboard shortcuts.
Can data be exported?
Transaction data export functionality is commonly available in online banking.
Is there an API for developers?
No public API for third-party developers currently.
Is integration with other services supported?
Integration with payment networks and card schemes standard; third-party integration limited.
How often is the web interface updated?
Updates happen periodically to comply with regulations and add features.
Are there virtual cards in the service?
No explicit information on virtual card issuance.
Can disposable cards be created?
Not indicated.
Is multi-currency account functionality supported?
Multi-currency handling via international payments but no multi-currency accounts explicitly stated.
Are there investment products?
Yes, Handelsbanken offers investment services though details for UK clients are branch-specific.
Can interest be earned on balance?
Interest-earning accounts are available depending on product.
Are there credit products?
Yes, loans and credit facilities are available to customers.
Is P2P trading supported?
Not applicable.
Can cryptocurrencies be bought/sold?
Customers may buy/sell crypto via FCA-registered exchanges linked to their accounts with limits.
Is there acquiring for business?
Merchant acquiring not explicitly stated; corporate card products available.
Are mass payouts supported?
Bulk payments can be handled through corporate banking services.
Is there a loyalty program in the service?
No public information about a loyalty program.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No general cashback program is noted.
Are there referral programs?
Not publicly described.
What privileges do VIP clients have?
Dedicated relationship managers and personalized services.
Are there seasonal promotions and offers?
Not prominently advertised.
Can premium status be obtained?
Premium banking available via client relationship development.
Are there partner discounts?
None publicly promoted.
Are there corporate loyalty programs?
Not specified publicly.
Does the service allow operations with online casinos?
No specific public policy about online casino payments.
Are there restrictions on gambling transactions?
UK regulatory guidelines require monitoring; no explicit casino transaction restrictions identified.
Can accounts be blocked for casino play?
Banks may block transactions suspected of fraud or regulatory non-compliance.
How does the service view gambling?
Gambling payments are monitored under AML and responsible banking policies.
Are there special conditions for gambling?
None publicly disclosed.
Are casino transactions tracked?
Transactions are monitored as part of fraud and financial crime prevention.
Can operations with gambling sites be hidden?
Transaction privacy practices comply with regulations; concealing transaction nature is generally not supported.
Are there notifications about gambling expenses?
No specific gambling expense alerts.
Are there special fees for gambling operations?
No special fees publicly indicated.
Can limits be set on gambling?
No public info on gambling-specific spending controls.
Is there a self-exclusion function?
Self-exclusion typically available through gambling operators, not directly via bank.
Can access to gambling sites be restricted?
Not controlled by bank services directly.
Is gambling expense control supported?
Banks support overall spending controls but no dedicated gambling tools noted.
Are there notifications about limit exceedance?
Spending limits can generate alerts generally, not gambling-specific.
Can operations with casinos be blocked?
Suspicious or fraudulent activity may be blocked per bank policy.
Is a "cooling-off period" supported?
Not applicable.
Can help be obtained for gambling addiction?
Not provided by bank; resources through external organizations.
Is there partnership with player assistance organizations?
No public partnership info.
How to set up gambling expense notifications?
Not supported specifically.
Which online casinos accept this payment method?
Not detailed.
Are there exclusive partnerships with specific casinos?
Not indicated.
Do conditions differ when used in different casinos?
Not detailed.
Are there special bonuses for using this method in casinos?
No information.
Can the method be used for both deposits and withdrawals in casinos?
No direct casino-specific service.
Are there geographic restrictions for casino usage?
Subject to UK gambling rules.
How do casino operators typically process transactions from this method?
Processed as card or bank transfer payments per normal payment rails.
Are there typical processing times when used with casinos?
Standard card and bank transfer processing times apply.
Do casinos usually charge additional fees for this method?
Fees depend on operator; bank fees apply per normal terms.
Are there any known compatibility issues with major casino platforms?
No reported compatibility issues.