What is the official website of the payment service?
https://www.hanwhawm.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
The Customer Service contact information is published on Hanwha Investment & Securities' official website under the Contact Us section.
What is the hotline phone number?
+82-2-3772-7000
Is there a toll-free support number?
There is no verified toll-free number; services generally use standard business contact numbers. Users should check the website for updates.
What is the email address for technical support?
No specific technical support email is publicly listed; customers should use the general inquiry form or contact on the official website.
Are there separate emails for different types of inquiries?
Most payment and securities services offer distinct email addresses for departments such as customer service, technical support, and compliance.
Where can I find the online chat support?
Online chat support is typically provided on the official website, accessible through the customer support or help center section.
Does the chat support work 24/7?
Most financial services offer live chat during business hours; 24/7 chat is uncommon except for global digital wallets.
Is there support through messengers (Telegram, WhatsApp)?
Support via messengers is not typical; most services use web, phone, or email channels for official communication.
What are the support working hours?
Standard support hours are weekdays from 9:00am to 6:00pm local time; extended hours may be available for some channels.
Does support work on weekends and holidays?
Weekend or holiday support is rarely provided, with most responses on the next working business day.
Are there regional offices for in-person visits?
Licensed financial institutions typically operate regional offices for in-person customer service and consultations.
Where are the physical offices located?
Main offices are located in Seoul, South Korea; branch locations can be found on the company website.
Can I schedule a personal meeting?
Most payment and securities services allow customers to schedule in-person meetings online or by phone for key account matters.
Are there representatives in different countries?
Global companies may have international offices or representatives; regional coverage is shown on their website.
In which languages is support available?
Korean is the primary language; English support may be available for international inquiries.
How quickly does support respond to requests?
Email inquiries are usually answered within 2 business days, while hotline and chat respond within minutes to hours.
Is there a priority system for VIP clients?
VIP accounts typically receive priority support with dedicated managers and expedited problem resolution.
Can I request a callback?
Many financial services offer callback requests via the website or hotline for personalized follow-up.
When was the payment service founded?
Hanwha Investment & Securities was founded in 1962.
Who is the founder and owner of the service?
The company is part of Hanwha Group; Hanwha Group's founder is Kim Chong-Hee.
In which country is the company registered?
South Korea
What is the development history of the payment service?
Hanwha Investment & Securities has grown from a local brokerage firm to a leading financial institution, expanding products and digital services over decades.
Have there been major updates or rebranding?
The company has undergone several rebranding efforts and service modernizations, especially as part of Hanwha Group's strategic developments.
Who sits on the company's board of directors?
Board includes senior executives and independent directors; current leadership is listed on the company's annual report and website.
Are there investors or partners in the service?
Hanwha Group is the principal investor; strategic partners include financial, fintech, and investment organizations.
Does the company participate in stock trading?
Yes, Hanwha Investment & Securities is listed on the Korea Exchange (KRX).
What is the company's market capitalization?
Market capitalization figures fluctuate; current data should be verified via the Korea Exchange financial filings.
Are there subsidiary companies or branches?
The company maintains subsidiaries and domestic/overseas branches, details listed on the website.
What licenses does the payment service have?
Licensed and regulated by South Korea's Financial Services Commission for securities and investment operations.
In which jurisdictions does the service operate officially?
Licensed to operate in South Korea; international services may be provided as approved.
Are there licenses for cryptocurrency operations?
Specific crypto licenses not verified; most Korean securities firms require separate crypto license for such services if offered.
Does the service comply with AML/KYC requirements?
Adheres to strict AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations for all client operations.
Are there security certificates (PCI DSS, etc.)?
Security industry certificates like ISO/IEC 27001 are common for large financial institutions; PCI DSS applies to card data.
Has the service undergone security audits?
Regular internal and external security audits are standard for corporate payment and securities services.
Is there insurance for client funds?
Regulated firms insure client assets as per statutory requirements; coverage details depend on the account type and local laws.
Which international standards does it comply with?
Commonly complies with standards such as ISO/IEC 27001 for information security and regional financial regulations.
Have there been any regulatory fines or violations?
Publicly traded firms report any regulatory actions in annual reports and disclosures; these can be verified via regulatory databases.
Where can I find real reviews about the service?
Real reviews may be found on Korean financial news sites, Naver, Google, Trustpilot, and stock forums.
What are the main user complaints?
Common complaints revolve around account registration delays, technical support speed, and some transaction processing issues.
What do users most often praise the service for?
Users typically praise professional customer service, a wide range of investment products, and efficient online platform.
Are there issues with fund withdrawals?
Withdrawal delays occasionally occur, as with most major providers, but are usually resolved within standard times.
Is the interface convenient according to users?
The web and mobile interfaces are rated as modern and user-friendly, with well-structured access to services.
Are clients satisfied with transaction speed?
Clients generally report fast transaction processing speeds during normal operating hours.
Do users recommend this service?
Many clients recommend the service for investment and trading; recommendation rates are favorable on most review platforms.
How do experts assess the service's reliability?
Financial industry experts recognize Hanwha Investment & Securities for stability, compliance, and technology.
Are there industry awards and recognitions?
The company holds various industry awards for excellence in financial services and customer experience.
Does the service participate in payment system rankings?
Participation in local and regional payment and investment rankings is common.
Are there recommendations from financial regulators?
Regulatory bodies may issue positive assessments reflected in annual reports and compliance statements.
What reputation does the service have among partners?
Partners regard Hanwha Investment & Securities as reliable and professional, strengthening business relationships.
How do they evaluate solution innovation?
The service is known for adopting advanced fintech technologies and innovating digital investment products.
Are there quality service certificates?
Quality certifications such as ISO are held for information security and service management.
Does the company participate in industry conferences?
Hanwha Investment & Securities is active in financial conferences, fintech summits, and industry events.
How does the service position itself in the market?
Positions as a leader in investment, asset management, and fintech innovation in South Korea.
Which fiat currencies does the service support?
South Korean won (KRW) is supported; other major currencies may be accessible through international investment accounts.
Are cryptocurrencies supported? Which ones specifically?
Direct cryptocurrency support is unverified; most Korean securities firms do not process crypto transactions unless separately licensed.
Is there a proprietary cryptocurrency or token?
No evidence of proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is generally available for international investment and trading accounts.
What exchange rates are used for conversion?
Standard market rates from banking or financial data providers are used for currency conversion.
How often are exchange rates updated?
Exchange rates are updated in real time based on market sources during trading hours.
Are stablecoins supported?
Stablecoin support is not typically offered by regulated securities firms.
Can exotic currencies be handled?
Handling of exotic currencies is limited; major and some minor international currencies may be offered in investment products.
Are there currency restrictions in different countries?
Restrictions may apply based on regulatory requirements and international sanctions.
What types of transfers does the service support?
Supports bank transfers, internal account transfers, and brokerage-related payment methods.
Can transfers be made between service users?
Peer-to-peer transfers are usually limited to internal accounts or between linked family or business accounts.
Are transfers to bank cards supported?
Transfer to bank cards may be supported through linked banking services depending on local regulations.
Can money be transferred to bank accounts?
Money transfers to domestic and international bank accounts are available for verified clients.
Is bill payment available?
Bill payment may be supported for local utility payments, but is not a primary feature of securities services.
Are recurring payments supported?
Automated recurring transfers can be set up for regular investment purchases and payments.
Can automatic transfers be set up?
Scheduled and automatic transfers for investment plans are commonly available in client accounts.
Is payment scheduling available?
Payment scheduling is a standard feature for recurring transactions and investments.
Are group payments supported?
Group payments and joint account funding may be supported for business and family clients.
Can payment links be created?
Payment link generation is not a core feature; some advanced digital wallets support this.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on account type and service, ranging from ₩1,000 for simple transactions.
What are the maximum amounts that can be transferred?
Maximum transfer caps are set by regulatory requirements and account verification levels.
Are there daily limits on operations?
Daily transfer limits are imposed for security and compliance, with higher limits for verified accounts.
What monthly and annual limits are in effect?
Limits vary based on account type, regulatory rules, and user verification level.
Can limits be increased? How?
Limits can be increased by completing higher level verification or submitting special requests to customer service.
Do limits differ for verified users?
Verified users typically access higher limits and more advanced features.
Are there restrictions for new accounts?
New accounts have lower initial limits and limited access, expanded after verification.
Do special limits apply in different countries?
Transfers from/to foreign accounts may be subject to additional regulatory limits.
Can operations be temporarily blocked?
Accounts or specific operations can be temporarily blocked for security or compliance concerns.
Are there limits on the number of daily operations?
Limits on daily transaction count may be in place for fraud prevention and compliance.
What are the minimum amounts for account funding?
Minimum funding amounts differ by method, typically ranging from ₩10,000 for a new securities account.
What methods of funding are supported?
Supported methods include bank transfers, direct debit, branch deposits, and online payment solutions.
Are there fees for funding?
Some deposit methods may incur fees, such as wire transfers or certain online payment options.
What are the minimum funding amounts?
Minimum funding depends on the account, commonly ₩10,000 or equivalent for brokerage accounts.
How quickly are funds credited when funding?
Funds are usually credited instantly or within a few hours for domestic transfers; international transfers may take longer.
How can money be withdrawn from the system?
Withdrawals can be made via linked bank accounts, in-branch cash withdrawal, or electronic transfer.
Are there fees for fund withdrawal?
Withdrawal fees may apply based on the chosen method and amount.
How long does withdrawal take?
Withdrawals to domestic banks typically process same-day or next business day; international may take longer.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification status.
How quickly are funds credited when funding with a card?
Instant or same-day for domestic card funding; times vary for international.
How long does a bank transfer take?
Domestic transfers usually process same-day; international transfers may require 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency support not confirmed; typical industry practice is near instant for crypto where supported.
Are transfers between users instant?
Internal transfers are typically processed instantly or within minutes.
Are there delays when funding on weekends?
Weekend funding may be delayed, with funds credited on the next business day.
Do holidays affect funding speed?
Public holidays can increase processing times; funds credited on the following business day.
Can crediting be accelerated for a fee?
Express crediting is offered by some providers for a fee, though not all institutions support it.
What determines the speed of funding processing?
Speed depends on funding method, bank processing schedules, and internal verification processes.
Are there notifications about funding status?
Funding status notifications are provided via SMS, email, or app alerts.
What to do if funding takes too long?
Contact customer support with transaction details for assistance and follow up through official channels.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within hours for domestic, 1-2 business days for international.
How long does card withdrawal take?
Card withdrawals, if supported, process within 1 business day for domestic institutions.
How quickly do bank transfers arrive?
Domestic bank transfers generally arrive the same day; international transfers may require 1-3 days.
Are cryptocurrency withdrawals instant?
Not applicable—service does not support direct crypto withdrawals.
Are there withdrawal delays on weekends?
Weekend withdrawals may be delayed, finalized on the next business day.
Do holidays affect withdrawal speed?
Withdrawals made on holidays will be processed on the next available business day.
Can withdrawal be accelerated for an additional fee?
Priority withdrawal services may be available for a fee, depending on method and provider.
What determines withdrawal processing time?
Method chosen, regulatory checks, verification status, and banking hours affect withdrawal speed.
Are there notifications about withdrawal status?
Withdrawal status updates are typically sent by SMS, push notifications, or email.
Can a withdrawal request be canceled?
Withdrawal requests can be canceled before processing; cancellation policies vary by method.
How to register with the payment service?
Registration requires submitting an online application, providing ID, and completing KYC procedures.
What data is needed to create an account?
Basic personal information, photo ID, contact details, and banking info are required for account setup.
Can registration be done without email?
Most providers require an email; alternatives may include phone-based accounts for mobile access.
Is phone confirmation required during registration?
Phone confirmation is standard for security and identity verification purposes.
Are there age restrictions for registration?
Minimum age is typically 18 years for financial account holders, as legally required.
Can a corporate account be created?
Corporate accounts are available and require submitting business registration and authorized representative info.
Is it required to provide real data?
Real and accurate information is required by law for all financial accounts.
Are there country restrictions for registration?
Registration is usually limited to local residents or verified foreigners as allowed by regulation.
How long does account activation take?
Activation takes from several minutes to 1 business day depending on verification requirements.
What verification levels exist?
Levels include basic, advanced, and corporate, each requiring progressively more documentation.
What documents are required for basic verification?
Basic verification requires national ID, passport, or residence card.
Are documents needed for full verification?
Full verification requires income proofs, address verification, and additional compliance documents.
Are digital copies of documents accepted?
Digital document submission is standard; originals may be requested for in-person verification.
How long does the verification procedure take?
Verification completes within one business day for basic applications; full review may need more time.
Can the service be used without verification?
Unverified users have limited access; key features require full verification.
What restrictions apply to unverified users?
Unverified users face low transaction limits and cannot access advanced services.
Is address confirmation required?
Address confirmation is needed for full verification or for local regulations.
Is a selfie with documents required?
For full online verification, a selfie with documents may be requested for identity matching.
How often do documents need to be updated?
Documents are updated on expiration, regulatory changes, or at periodic compliance review.
What encryption technologies does the service use?
Payments and user data are secured with encryption technologies such as SSL/TLS and AES standards.
Is two-factor authentication supported?
Two-factor authentication is supported for sensitive operations and logins.
Are there SMS confirmations for operations?
SMS confirmations are standard for critical transactions and changes to account details.
Is biometric authentication supported?
Biometric authentication is increasingly common via mobile apps for login and sensitive actions.
Is blockchain technology used?
Blockchain is not typically implemented in regulated Korean securities services.
Is there a multi-level security system?
Security systems include multiple layers such as firewalls, intrusion detection, and user authentication protocols.
How is user personal data protected?
Personal data is protected by encryption, strict access controls, and compliance with privacy laws.
Is cold storage used for cryptocurrencies?
Cryptocurrency storage features such as cold storage are not offered unless the company provides crypto services.
Is there DDoS attack protection?
DDoS protection is enforced through technical measures like firewalls and anti-DDoS appliances.
Are regular security audits conducted?
Security audits are conducted regularly to maintain compliance and protect user data.
What anti-phishing protection measures are provided?
Anti-phishing tools include user alerts, secure communications, and regular user education.
Is there a suspicious activity detection system?
Fraud monitoring systems are used to detect and prevent suspicious account activity.
How does the service combat money laundering?
AML programs involve transaction monitoring, reporting, and cooperation with law enforcement.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked and investigated as part of mandatory compliance.
What to do when fraud is detected?
Users should contact support immediately and follow company guidance for fraud investigations.
How to report suspicious activity?
Suspicious activities can be reported via customer service, official website forms, or compliance hotlines.
Is there compensation for damage from fraudsters?
Compensation is policy-based; regulated firms may insure users against direct loss in proven cases.
What user rights exist for disputed transactions?
Users have the right to dispute transactions and seek resolution under local regulations.
How to dispute account blocking?
Disputes regarding account blocking can be filed via customer service or compliance officer review.
Is there insurance against cyber attacks?
Cyber insurance is increasingly adopted by major payment services to protect against losses.
What fees does the service charge for transfers?
Domestic transfers have flat fees; international transfers include both service fee and exchange margin.
Are there fees for account funding?
Account funding may incur a fee depending on method and provider.
Are fees charged for fund withdrawal?
Fund withdrawal attracts a fee, which varies by method, currency, and account type.
Are there fees for currency conversion?
Currency conversions involve a percentage fee or fixed commission per transaction.
Are there fees for account inactivity?
Some firms charge inactivity fees to dormant accounts, usually after a set period.
Are there account maintenance fees?
Account maintenance fees may apply, especially for premium or inactive accounts.
Are fees charged for operation cancellation?
Canceled transactions may incur fees if processing has begun.
Are there fees for expedited operations?
Expedited services carry additional fees, particularly for withdrawal or international payments.
Are there hidden fees?
Reputable services disclose all fees; hidden charges are forbidden by law and terms of service.
How are fees calculated for large amounts?
Large transaction fees are based on tiered rates, volume discounts, or negotiated terms.
Are there different tariff plans in the service?
Multiple tariff plans and account types are offered to suit individual and corporate clients.
What advantages does VIP status provide?
VIPs get higher limits, priority support, personalized consultation, and sometimes exclusive product offers.
How to get preferential conditions?
Preferential conditions can be granted via account upgrades, large transaction volumes, or loyalty status.
Are there free operations per month?
Free operations may be included in some account plans, especially for basic domestic transactions.
Are there discounts for active users?
Discounts and rewards are available for active users based on monthly transaction volume.
Are there corporate tariffs?
Business customers have corporate tariffs with features tailored for enterprise needs.
Can individual conditions be obtained?
Individual conditions can be negotiated for high-value clients or special business needs.
Do promotional codes work for fee reduction?
Promotional codes may be offered for fee discounts as part of marketing campaigns.
Are there cashback programs?
Cashback rewards are commonly offered for specific transaction types or account activities.
Are there discounts for transaction volumes?
Volume discounts are available for large traders or enterprise account holders.
Is there an official mobile application?
Yes, there is an official mobile application for Hanwha Investment & Securities.
On which platforms is the application available?
The mobile app is available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile app functions include account management, trading, transfers, alerts, and portfolio management.
Does functionality differ from the web version?
Some advanced features may be exclusive to the web; mobile focuses on streamlined user experience.
Is Touch ID/Face ID supported?
Biometric login is supported on compatible devices via app updates.
Can the application work offline?
Offline functionality is limited to certain areas such as viewing cached data; transactions require internet access.
Are there push notifications about operations?
Push notifications cover transactions, balance changes, offers, and service updates.
Is dark theme supported?
Dark theme is usually available in the latest mobile app versions.
How often is the mobile application updated?
Mobile app updates typically occur several times a year to address bugs and add features.
Are there beta versions of the application?
Beta testing programs may be available for select users as announced by the company.
Is the web interface of the service convenient?
Web interfaces are modern, user-oriented, and accessible via major browsers.
Is responsive design supported?
Responsive web design ensures access from desktops, tablets, and smartphones.
In which languages is the interface available?
Korean is the main language; English versions are offered for some parts of the site.
Is there a night mode for the website?
Night mode or dark theme is supported in the latest versions of the web platform.
Are hotkeys supported?
Hotkeys and shortcuts are supported for rapid navigation and trading functions.
Can data be exported?
Users can export transaction history, account statements, and reports in standard formats.
Is there an API for developers?
API access for developers is available for select corporate and enterprise clients.
Is integration with other services supported?
Integrations include local banking, financial tools, and third-party investment platforms.
How often is the web interface updated?
Regular updates are applied for new features, security, and compliance requirements.
Are there virtual cards in the service?
Virtual card issuance is not a standard feature of securities services; limited support may exist for partner products.
Can disposable cards be created?
Disposable card creation is rare; some digital wallet partners may support it.
Is multi-currency account functionality supported?
Multi-currency accounts are available for international investment clients.
Are there investment products?
A wide range of investment products is offered including stocks, bonds, funds, and ETF services.
Can interest be earned on balance?
Interest may be available for certain account types or asset classes as per product terms.
Are there credit products?
Credit and margin lending products are offered to qualified investment account holders.
Is P2P trading supported?
P2P trading features are not typically offered; all trades occur through regulated market infrastructure.
Can cryptocurrencies be bought/sold?
Direct crypto trading is not enabled; investment accounts may offer indirect exposure via funds or ETFs.
Is there acquiring for business?
Business merchant acquiring is handled by dedicated corporate service teams.
Are mass payouts supported?
Mass payouts and payroll solutions are offered for business clientele.
Is there a loyalty program in the service?
Loyalty programs exist for investment customers, providing rewards for activity and engagement.
How are bonus points earned?
Points are earned based on transaction volume, frequency, and participation in promotions.
Is there cashback for operations?
Cashback is available for qualifying activities subject to program terms.
Are there referral programs?
Referral programs reward users for bringing in new clients.
What privileges do VIP clients have?
VIP clients receive personalized advisory, higher transaction limits, priority service, and access to exclusive products.
Are there seasonal promotions and offers?
Seasonal and holiday offers are regularly launched for new and existing customers.
Can premium status be obtained?
Premium account upgrades are offered to clients meeting certain criteria or by request.
Are there partner discounts?
Partner merchants provide discounts to account holders through co-marketing programs.
Are there corporate loyalty programs?
Corporate loyalty schemes reward business clients with discounts and special service bundles.
Does the service allow operations with online casinos?
Operations with online casinos are subject to strict regulation and typically restricted for securities accounts.
Are there restrictions on gambling transactions?
Gambling transaction restrictions are implemented per regulatory requirements in South Korea.
Can accounts be blocked for casino play?
Accounts can be blocked for prohibited casino or gambling transactions in line with compliance.
How does the service view gambling?
Licensed financial providers strictly comply with legal policies on gambling; unauthorized transactions are blocked.
Are there special conditions for gambling?
No special conditions for gambling; all casino transactions are subject to compliance review.
Are casino transactions tracked?
Casino transactions are monitored as part of AML compliance and transaction review.
Can operations with gambling sites be hidden?
Transactions cannot be hidden; all activity is recorded for audit and compliance.
Are there notifications about gambling expenses?
Expense notifications for gambling activity are issued if such transactions are detected.
Are there special fees for gambling operations?
Special fees may apply for gambling-related operations if permitted.
Can limits be set on gambling?
Spending limits can be configured as part of responsible payment management tools.
Is there a self-exclusion function?
Self-exclusion tools may be offered for customers wishing to block gambling transactions.
Can access to gambling sites be restricted?
Access may be restricted via transaction monitoring and account controls.
Is gambling expense control supported?
Expense control services help users monitor and limit gambling-related outflows.
Are there notifications about limit exceedance?
Alerts are sent if gambling or other spending exceeds preset limits.
Can operations with casinos be blocked?
Casino payments can be blocked upon client request or as required by law.
Is there gambling expense statistics?
Gambling expense analytics are available through account reporting tools.
Is a "cooling-off period" supported?
A cooling-off period can be enabled for self-exclusion or upon user request.
Can help be obtained for gambling addiction?
Resources and support referrals are available for clients with gambling addiction concerns.
Is there partnership with player assistance organizations?
Partnerships may exist with counseling and addiction support organizations.
How to set up gambling expense notifications?
Notifications can be configured in account settings or via customer service.
Which online casinos accept this payment method?
No data on casino merchant acceptance; most partners are financial and investment institutions.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships are disclosed.
Do conditions differ when used in different casinos?
Transaction conditions for casinos defer to regulatory policy and merchant terms.
Are there special bonuses for using this method in casinos?
Bonuses for casino payments are not a feature of regulated securities/payments services.
Can the method be used for both deposits and withdrawals in casinos?
Service does not support direct casino deposit or withdrawal functions.
Are there geographic restrictions for casino usage?
Geographic restrictions apply; South Korean law prohibits gambling transactions via financial accounts.
How do casino operators typically process transactions from this method?
Casino operators do not commonly accept payments from regulated securities institutions.
Are there typical processing times when used with casinos?
Not applicable; such transactions are generally not supported.
Do casinos usually charge additional fees for this method?
Additional fees by casinos are not applicable for unsupported payment types.
Are there any known compatibility issues with major casino platforms?
Payments from regulated securities institutions are not compatible with major casino platforms.