What is the official website of the payment service?
https://www.hi-ib.com
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Where can I find the customer support contacts?
The customer support contacts can be found in the "Contact Us" section of the official website.
What is the hotline phone number?
+82-2-3772-3111
Is there a toll-free support number?
Toll-free support numbers may not be prominently listed; clients often contact the main hotline for assistance.
What is the email address for technical support?
General technical support is usually available via [email protected].
Are there separate emails for different types of inquiries?
There may be separate emails for inquiries such as customer support, investment, and complaints based on department.
Where can I find the online chat support?
Online chat support, if available, is typically located on the bottom right of the homepage or within the customer service section of the website.
Does the chat support work 24/7?
Online chat support is typically available during business hours and may not operate 24/7.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support is uncommon; most communication is through phone or email unless specified on the company’s official channels.
What are the support working hours?
Customer support typically operates during business hours, generally 9:00AM–6:00PM KST, Monday to Friday.
Does support work on weekends and holidays?
Support is typically unavailable on weekends and public holidays, with emergency contacts provided for critical situations.
Are there regional offices for in-person visits?
Major financial institutions often maintain regional offices where clients can seek in-person assistance by appointment.
Where are the physical offices located?
Headquarters are located at 139, El Tower, Dogok-ro, Gangnam-gu, Seoul 06252, South Korea.
Can I schedule a personal meeting?
Personal appointments can be scheduled by contacting customer support or through online booking forms as available.
Are there representatives in different countries?
International representative offices may not be common; contact headquarters for global client support.
In which languages is support available?
Support is generally available in Korean and often in English for international clients.
How quickly does support respond to requests?
Response times vary; clients typically receive acknowledgment within 1–2 business days by email and faster by phone.
Is there a priority system for VIP clients?
VIP clients often receive priority handling via dedicated lines or relationship managers upon meeting qualifying criteria.
Can I request a callback?
Callback requests are usually available through online forms or customer service; timing depends on operational hours and queue.
When was the payment service founded?
Hi Investment & Securities was established in 1996.
Who is the founder and owner of the service?
Originally founded as a subsidiary within South Korea’s DaeHan Investment Trust; ownership now includes Korean financial conglomerates.
In which country is the company registered?
South Korea is the registered country and main legal jurisdiction.
What is the development history of the payment service?
The company began as an investment securities provider, later expanding to diverse financial products and digital payment services over two decades.
Have there been major updates or rebranding?
Rebranding and service updates are common, with notable upgrades in digital services and brand identity in the 2010s.
Who sits on the company's board of directors?
The board comprises top executives, including the CEO, CFO, and compliance officers; details are regularly updated on the corporate website.
Are there investors or partners in the service?
Major Korean banks, investment firms, and strategic business partners are stakeholders; investment information is published in annual reports.
Does the company participate in stock trading?
Yes, the company is publicly traded on the Korea Exchange (KRX).
What is the company's market capitalization?
Market capitalization is dynamic; check latest values on the Korea Exchange financial market listings.
Are there subsidiary companies or branches?
Subsidiaries and branches operate domestically under various names, serving investment, retail, and business clients.
What licenses does the payment service have?
Licensed by Korean financial regulators for securities, investment brokerage, and related digital financial services.
In which jurisdictions does the service operate officially?
Officially licensed to operate in South Korea; certain services may be available to international clients per compliance rules.
Are there licenses for cryptocurrency operations?
Cryptocurrency-specific licenses are rare for securities firms; check for updates as South Korean regulation evolves.
Does the service comply with AML/KYC requirements?
All regulated financial institutions implement robust AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures.
Are there security certificates (PCI DSS, etc.)?
Payment platforms typically comply with PCI DSS and other financial security standards.
Has the service undergone security audits?
Regular internal and external security audits are mandatory for licensed financial institutions; audit details are presented in annual disclosure.
Is there insurance for client funds?
Client fund protection is mandated by Korean financial law and may include insurance through national or private schemes.
Which international standards does it comply with?
The service complies with ISO/IEC 27001, PCI DSS, and Korean regulatory standards for financial services.
Have there been any regulatory fines or violations?
Regulatory incidents are disclosed in annual reports and public notices as per compliance rules; serious violations are rare.
Where can I find real reviews about the service?
Real reviews can be found on platforms like Google, Naver, and independent Korean finance sites.
What are the main user complaints?
Common complaints include slow response times, complex onboarding, and app navigation challenges.
What do users most often praise the service for?
Users praise responsive staff, comprehensive investment options, and reliable transaction processing.
Are there issues with fund withdrawals?
Most withdrawals proceed smoothly, with rare delays typically related to bank processing times or compliance checks.
Is the interface convenient according to users?
The digital interface receives positive feedback for clean design, though some users cite occasional complexity in feature access.
Are clients satisfied with transaction speed?
Transaction speed is generally considered good, with modern systems supporting prompt processing for most operations.
Do users recommend this service?
Most verified users recommend the service based on reliability, security, and product diversity.
How do experts assess the service's reliability?
Experts recognize the provider for financial soundness, regulatory compliance, and strong market presence in Korea.
Are there industry awards and recognitions?
Hi Investment & Securities has received Korean industry awards for service innovation, investment product performance, and customer satisfaction.
Does the service participate in payment system rankings?
The service appears in Korean financial sector rankings and investment product ratings lists.
Are there recommendations from financial regulators?
Regulators provide general endorsements for licensed, compliant operators; check for specific public recommendations in official releases.
What reputation does the service have among partners?
Partners and merchants often view the company as stable, reliable, and professional, supporting long-term business relationships.
How do they evaluate solution innovation?
The service is regarded for embracing new financial technologies, such as mobile apps and secure internet payment solutions.
Are there quality service certificates?
Quality assurance certifications are typically displayed for compliance, client protection, and operational excellence.
Does the company participate in industry conferences?
The company participates in major Korean financial expos, industry summits, and investor conferences.
How does the service position itself in the market?
Hi Investment & Securities positions itself as a full-service financial provider with a trusted reputation in investment and payment solutions.
Which fiat currencies does the service support?
The primary supported currency is KRW; limited foreign currency support is available for select investment and payment products.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrency transaction support is generally not offered through securities firms.
Is there a proprietary cryptocurrency or token?
There is no evidence of a proprietary cryptocurrency or token associated with the company.
Can currencies be converted within the service?
Currency conversion is offered on select investment account types for eligible foreign exchange transactions.
What exchange rates are used for conversion?
Exchange rates are sourced from financial market rates and partner institutions; users receive transparent rate information.
How often are exchange rates updated?
Exchange rates are updated in real time or at regular intervals in line with financial market movements.
Are stablecoins supported?
Stablecoin support is not offered; digital asset transactions are generally outside the scope of securities firms.
Can exotic currencies be handled?
Exotic currency handling is limited, usually offered for high-net-worth clients and international investment transactions.
Are there currency restrictions in different countries?
Currency service restrictions are governed by Korean law and destination country regulations.
What types of transfers does the service support?
The service supports domestic and international bank transfers, account-to-account movements, and securities transfers.
Can transfers be made between service users?
Peer-to-peer transfers are available for internal account holders, subject to regulatory compliance.
Are transfers to bank cards supported?
Transfers to bank cards are limited; bank account transfers are the primary method for withdrawals and payments.
Can money be transferred to bank accounts?
Money can be transferred to verified bank accounts with standard compliance verification and documentation.
Is bill payment available?
Bill payment services may be included for select investment products or partner billers.
Are recurring payments supported?
Recurring payments are typically supported for regular investment funding and certain account features.
Can automatic transfers be set up?
Automatic scheduled transfers are available for regular investment, payments, and account rebalancing.
Is payment scheduling available?
Payment scheduling is supported as part of regular transfer and investment options.
Are group payments supported?
Group payments are less common in securities firms; financial platforms may offer fund pooling or syndicate arrangements.
Can payment links be created?
Payment link creation is not standard; other platforms may offer more flexible payment link or request options.
What are the minimum transaction amounts in the service?
Minimum transaction thresholds vary by service type and regulatory requirements; check fee schedules for details.
What are the maximum amounts that can be transferred?
Maximum transfer amounts are set by compliance policy and vary by user verification and service agreement.
Are there daily limits on operations?
Daily transaction limits are applied as per regulatory and risk management requirements.
What monthly and annual limits are in effect?
Monthly and annual transaction limits are specified in client agreements and depend on account type and verification level.
Can limits be increased? How?
Limits can be increased by providing additional verification, submitting requests, and meeting eligibility criteria.
Do limits differ for verified users?
Verified users have higher limits and access to expanded services compared to unverified accounts.
Are there restrictions for new accounts?
New accounts may face lower limits and additional security checks for initial periods as a risk management practice.
Do special limits apply in different countries?
Transaction limits are subject to variations based on the client's location and applicable legal frameworks.
Can operations be temporarily blocked?
Accounts or transactions may be temporarily blocked for security or compliance reasons, generally following suspicious activity or user request.
Are there limits on the number of daily operations?
Daily operation counts are limited to prevent abuse and ensure regulatory compliance.
What are the minimum amounts for account funding?
Minimum funding amounts depend on account type and deposit method; details are available in service disclosures.
What methods of funding are supported?
Supported funding methods include bank transfers, direct deposit, and certain approved payment channels.
Are there fees for funding?
Funding fees are disclosed in client agreements and depend on funding method and third-party bank policies.
What are the minimum funding amounts?
Minimum deposit amounts are specified per platform and account type; refer to fee schedules for details.
How quickly are funds credited when funding?
Fund crediting is typically immediate or within 1 business day for bank transfers.
How can money be withdrawn from the system?
Withdrawals can be made to linked bank accounts, occasionally via certified check or in-person pickup.
Are there fees for fund withdrawal?
Withdrawal fees depend on the method and destination; standard rate information is provided in service agreements.
How long does withdrawal take?
Withdrawals are processed within 1–2 business days, with longer times for international or special requests.
What withdrawal limits are set?
Withdrawal limits are based on regulatory requirements and user verification status; details vary by account.
How quickly are funds credited when funding with a card?
Card funding processing, where supported, typically credits within minutes to one business day.
How long does a bank transfer take?
Bank transfers usually take 1–2 business days domestically, longer for international transfers.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported by this service.
Are transfers between users instant?
Internal transfers are typically instant, subject to compliance checks and system maintenance.
Are there delays when funding on weekends?
Funding on weekends may be delayed; transfers are credited on the next business day.
Do holidays affect funding speed?
Public holidays can delay processing, with transactions finalized on the following business day.
Can crediting be accelerated for a fee?
Express processing can be available for an added fee, depending on service agreements and transaction type.
What determines the speed of funding processing?
Processing speed depends on verification status, funding method, business hours, and system load.
Are there notifications about funding status?
Users receive notifications via email, app, or SMS regarding funding status and updates.
What to do if funding takes too long?
If funding is delayed, users should contact customer service with transaction details for investigation and resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are reviewed and executed within 24–48 hours on business days.
How long does card withdrawal take?
Card withdrawals, if supported, typically process within minutes to one business day.
How quickly do bank transfers arrive?
Bank transfer arrivals generally occur 1–2 business days after processing in South Korea.
Are cryptocurrency withdrawals instant?
This service does not support cryptocurrency withdrawals.
Are there withdrawal delays on weekends?
Weekend withdrawals are processed on the next business day due to banking schedules.
Do holidays affect withdrawal speed?
Withdrawal processing is postponed during holidays, with completion on the following business day.
Can withdrawal be accelerated for an additional fee?
Accelerated withdrawals may be available for an extra fee, depending on transaction and client agreement.
What determines withdrawal processing time?
Withdrawal speed depends on verification, method chosen, system status, and business hours.
Are there notifications about withdrawal status?
Clients receive notifications via email or SMS about withdrawal status.
Can a withdrawal request be canceled?
Withdrawal cancellations are possible prior to processing by contacting customer support.
How to register with the payment service?
Registration is completed online via the official website, requiring submission of personal and/or corporate information.
What data is needed to create an account?
Required data includes full name, ID number, contact details, proof of address, and occasionally financial background.
Can registration be done without email?
An email is generally required for account registration to enable notifications and password recovery.
Is phone confirmation required during registration?
Phone confirmation is typically required for verification and security purposes during new account setup.
Are there age restrictions for registration?
The minimum age for account registration is usually 18 years, in compliance with Korean law.
Can a corporate account be created?
Corporate accounts can be created by submitting business details, licenses, and authorized signatory information.
Is it required to provide real data?
Providing accurate, verifiable data is mandated for all regulated financial accounts.
Are there country restrictions for registration?
Geographic restrictions apply; registration is limited to residents or businesses in permitted jurisdictions.
How long does account activation take?
Activation is typically completed within 1–2 business days upon submission of required documents.
What verification levels exist?
Standard, enhanced, and business verification tiers exist, each with specific requirements and benefits.
What documents are required for basic verification?
Basic verification requires a government-issued ID, proof of address, and contact information.
Are documents needed for full verification?
Full verification includes additional financial documentation and may require proof of income or business licenses.
Are digital copies of documents accepted?
Digital documents are accepted, with secure upload systems and encrypted transfer protocols.
How long does the verification procedure take?
Verification is completed within 1–3 business days under standard conditions.
Can the service be used without verification?
Basic features may be accessed with limited verification; full access requires completion of all steps.
What restrictions apply to unverified users?
Unverified users face lower limits, restricted services, and may be subject to frequent compliance checks.
Is address confirmation required?
Address verification is required for higher-level accounts and increased transaction limits.
Is a selfie with documents required?
Photo verification, including a selfie with ID, may be requested for enhanced security and compliance.
How often do documents need to be updated?
Document updates are needed when expired or at intervals as required by compliance checks.
What encryption technologies does the service use?
The service employs advanced encryption such as SSL/TLS for online transactions and personal data security.
Is two-factor authentication supported?
Two-factor authentication is widely supported for login and sensitive operations.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification and account changes.
Is biometric authentication supported?
Biometric logins (fingerprint, facial recognition) are available in mobile and/or web platforms.
Is blockchain technology used?
Blockchain technology is not implemented in traditional securities-based payment services.
Is there a multi-level security system?
Multi-tiered security includes authentication, access control, and monitoring systems.
How is user personal data protected?
Personal data is protected using encryption, access controls, and compliance with privacy legislation.
Is cold storage used for cryptocurrencies?
Cold storage is not relevant as the service does not manage cryptocurrencies.
Is there DDoS attack protection?
DDoS mitigation tools are used to protect servers and client data from denial-of-service attacks.
Are regular security audits conducted?
Security audits are performed regularly to ensure compliance and data protection.
What anti-phishing protection measures are provided?
Anti-phishing features include email verification, site authenticity checks, and user education.
Is there a suspicious activity detection system?
Automated systems monitor accounts and transactions for anomalous or suspicious activity.
How does the service combat money laundering?
AML measures include transaction monitoring, reporting, identity verification, and compliance training.
Is there blocking of suspicious accounts?
Accounts found engaging in suspicious or illegal activity are subject to immediate blocking and investigation.
What to do when fraud is detected?
Users must report fraud immediately; the service investigates, freezes accounts, and cooperates with law enforcement.
How to report suspicious activity?
Suspicious activity can be reported through email, phone, or dedicated forms on the official website.
Is there compensation for damage from fraudsters?
Compensation policies depend on circumstances; regulatory schemes may cover client losses up to stipulated limits.
What user rights exist for disputed transactions?
Users can dispute transactions via formal complaint processes, with investigation and mediation procedures outlined in terms.
How to dispute account blocking?
To dispute blocking, submit supporting documents and a written appeal to the compliance department.
Is there insurance against cyber attacks?
Insurance coverage for cyber risks is often provided, with details disclosed in terms or annual reports.
What fees does the service charge for transfers?
Transfer fees vary depending on transaction type, method, and amount; details are listed in the tariff list.
Are there fees for account funding?
Funding fees are applied per method and may include third-party bank charges.
Are fees charged for fund withdrawal?
Fund withdrawals may incur fees as detailed in the service’s tariff chart.
Are there fees for currency conversion?
Currency conversion costs are disclosed in fee schedules and depend on volume, currency, and market rates.
Are there fees for account inactivity?
Account inactivity may trigger fees; terms specify when these charges apply.
Are there account maintenance fees?
Some account types may have monthly or annual maintenance fees; details are available in client documentation.
Are fees charged for operation cancellation?
Fees may be charged for cancellation of transactions after processing has begun.
Are there fees for expedited operations?
Expedited transaction services are available for an additional fee.
Are there hidden fees?
Fees are detailed transparently in user agreements; financial regulators require clear fee disclosure.
How are fees calculated for large amounts?
Fees on large transactions may be tiered or negotiated, with preferential rates for VIP and corporate accounts.
Are there different tariff plans in the service?
Multiple pricing plans are available, tailored to private, corporate, and premium clients.
What advantages does VIP status provide?
VIP status offers higher limits, lower fees, priority support, and personalized services.
How to get preferential conditions?
Preferential terms can be obtained via VIP account upgrades, negotiation, or by maintaining high transaction volumes.
Are there free operations per month?
Certain account types allow a monthly quota of free transactions.
Are there discounts for active users?
Active users may benefit from loyalty discounts and promotional rates.
Are there corporate tariffs?
Corporate account holders access special pricing plans and tailored transaction services.
Can individual conditions be obtained?
Individual terms are negotiable for high-value clients or corporate entities.
Do promotional codes work for fee reduction?
Promotional codes may be distributed, allowing for reduced fees on selected operations.
Are there cashback programs?
Cashback is occasionally offered for specific transaction types and promotional campaigns.
Are there discounts for transaction volumes?
Large transaction volumes may attract fee discounts or preferential rates.
Is there an official mobile application?
Hi Investment & Securities offers a branded mobile application.
On which platforms is the application available?
The mobile app is available for iOS and Android devices.
What functions are available in the mobile application?
Users can manage accounts, trade securities, perform transfers, view transaction history, and access support.
Does functionality differ from the web version?
Most functions are mirrored, though some advanced features may be available only in the web version.
Is Touch ID/Face ID supported?
Biometric authentication is offered for login and secure mobile transactions.
Can the application work offline?
The app requires an internet connection for most functions; limited offline access may be available for some views.
Are there push notifications about operations?
Push notifications provide instant updates on account activity, transactions, and important announcements.
Is dark theme supported?
A dark mode option is available for improved user experience.
How often is the mobile application updated?
Updates are released regularly, typically monthly or in response to feature expansions and bug fixes.
Are there beta versions of the application?
Beta releases may be available for new features, usually accessible through pre-registration programs.
Is the web interface of the service convenient?
The web interface is designed for usability, featuring easy navigation and intuitive layout.
Is responsive design supported?
Responsive web design ensures optimal viewing on desktop, tablet, and mobile devices.
In which languages is the interface available?
The interface is offered in Korean and English.
Is there a night mode for the website?
Night or dark mode is available for improved comfort during extended use.
Are hotkeys supported?
Hotkeys are supported for frequent operations and enhanced productivity.
Can data be exported?
Financial data, statements, and reports can be exported in standard formats such as PDF or CSV.
Is there an API for developers?
An API is available for integration with third-party services, subject to compliance and partnership agreements.
Is integration with other services supported?
Integration with select investment, banking, and trading platforms is supported.
How often is the web interface updated?
Web updates occur regularly, with new features and security patches deployed as needed.
Are there virtual cards in the service?
Virtual card issuance is uncommon and typically not offered by securities firms.
Can disposable cards be created?
Disposable card features are not standard; check alternative payment platforms for such options.
Is multi-currency account functionality supported?
Multi-currency account features are available for international investment products.
Are there investment products?
The company provides various investment products, including stocks, bonds, funds, and structured products.
Can interest be earned on balance?
Interest may be earned on investment holdings and select account balances.
Are there credit products?
Credit and margin services are available for approved investment accounts.
Is P2P trading supported?
Peer-to-peer trading in the context of securities is supported for certain products within regulatory guidelines.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying and selling is generally not available.
Is there acquiring for business?
Merchant acquiring is not a core service; focus is on investment and securities handling.
Are mass payouts supported?
Mass payout capabilities are offered for corporate and institutional account holders.
Is there a loyalty program in the service?
Loyalty programs reward active clients with points or preferential rates.
How are bonus points earned?
Bonus points are earned through qualifying transactions, usage milestones, or promotional activities.
Is there cashback for operations?
Cashback may be available for designated transaction types.
Are there referral programs?
Referral programs offer incentives to clients who bring new users to the platform.
What privileges do VIP clients have?
VIP clients enjoy personalized support, enhanced limits, lower fees, and exclusive account services.
Are there seasonal promotions and offers?
Seasonal campaigns provide limited-time benefits, fee reductions, or additional rewards.
Can premium status be obtained?
Premium account upgrades are available for eligible clients upon request or by meeting qualification criteria.
Are there partner discounts?
Discounts with affiliated service providers and partners are available to eligible clients.
Are there corporate loyalty programs?
Corporate clients may access custom loyalty schemes and business-specific offers.
Does the service allow operations with online casinos?
Securities-based platforms rarely process direct online casino transactions.
Are there restrictions on gambling transactions?
Gambling-related transaction restrictions apply; most investment firms block such activities per regulatory standards.
Can accounts be blocked for casino play?
Accounts may be limited or blocked for unauthorized gambling operation involvement detected through monitoring.
How does the service view gambling?
The official policy restricts gambling-related transaction support for compliance and risk management.
Are there special conditions for gambling?
Special terms do not apply, as the service avoids enabling gambling activities.
Are casino transactions tracked?
Gambling-related transactions are monitored and flagged as per regulatory compliance.
Can operations with gambling sites be hidden?
Transactions are recorded in statements and subject to monitoring; concealment is not supported.
Are there notifications about gambling expenses?
No specialized gambling expense notifications; clients may receive standard transaction alerts.
Are there special fees for gambling operations?
Gambling transaction fees are not applicable as such operations are usually prohibited.
Can limits be set on gambling?
Spending limits for gambling transactions are not supported or relevant.
Is there a self-exclusion function?
No self-exclusion features for gambling are available; focus remains on investment services.
Can access to gambling sites be restricted?
The platform does not facilitate direct access to gambling sites; security controls may block known gambling URLs.
Is gambling expense control supported?
No specific gambling expense management tools exist.
Are there notifications about limit exceedance?
Spending or transaction limit breach alerts are provided for financial operations.
Can operations with casinos be blocked?
Gambling-related transactions can be blocked per compliance policies.
Is there gambling expense statistics?
No dedicated gambling expenses analytics are provided by securities firms.
Is a "cooling-off period" supported?
No cooling-off period for gambling-related activity is implemented.
Can help be obtained for gambling addiction?
Gambling addiction support is not a featured service; referrals to outside organizations may be offered.
Is there partnership with player assistance organizations?
Player assistance and gambling support partnerships are not part of standard securities firm operations.
How to set up gambling expense notifications?
Gambling notifications are not supported; users can configure general transaction alerts.
Which online casinos accept this payment method?
Acceptance by online casinos is not typical for securities-based platforms.
Are there exclusive partnerships with specific casinos?
Exclusive casino partnerships are not established by financial investment companies.
Do conditions differ when used in different casinos?
Transaction terms are aligned with compliance and do not vary by casino.
Are there special bonuses for using this method in casinos?
No casino-specific payment bonuses are offered by investment platforms.
Can the method be used for both deposits and withdrawals in casinos?
Deposits and withdrawals in casinos are not supported.
Are there geographic restrictions for casino usage?
Geographic restriction applies as gambling transactions are blocked by default.
How do casino operators typically process transactions from this method?
Not applicable as the service does not support gambling payments.
Are there typical processing times when used with casinos?
Casino-related transaction processing times are not relevant to the service.
Do casinos usually charge additional fees for this method?
No fees are applicable as payments to casinos are unsupported.
Are there any known compatibility issues with major casino platforms?
No compatibility issues exist, as payment to casino platforms is not supported.