What is the official website of the payment service?
https://www.hsbc.co.kr
https://www.hsbc.co.kr
The customer support contacts are listed on the “Contact Us” page of the official HSBC Korea website.
+82 2 2004 7000
HSBC Korea does not publicly list a toll-free number. Most support lines use standard calling rates.
HSBC Korea does not publicly provide a dedicated email address for technical support. Customers may use general inquiry forms online.
Generally, large banks like HSBC have different contact forms and email channels for retail banking, business banking, and technical support.
Online chat support is usually found in the secure logged-in area of the HSBC website or mobile app; general access may be limited.
Chat support hours vary; most banks offer live chat during business hours with limited 24/7 chatbot functionality.
Major banks like HSBC typically do not offer official support through third-party messengers due to security and compliance standards.
Typical working hours for support are 9:00–18:00 KST, Monday to Friday, excluding national holidays.
Most large banks offer limited support on weekends and holidays, with priority for urgent issues through hotlines.
HSBC Korea maintains physical branch offices for in-person consultations, primarily located in Seoul.
The main office is at 6F HSBC Building, 37, Chilpae-ro, Jung-gu, Seoul, 04511, South Korea.
Personal meetings can typically be scheduled in advance via phone or online inquiry forms, subject to availability.
HSBC operates in multiple countries, with offices and representatives globally, enabling international service and support.
Customer support is available in Korean and English; other languages may be offered depending on staff availability.
Support requests are typically answered within 1–2 business days for email; phone and chat may be instant to a few minutes.
VIP and premium banking clients generally receive priority handling and dedicated relationship managers.
Most banks offer callback options for certain inquiries, with scheduling typically handled via phone or online form.
HSBC Korea began operations in South Korea in 1982 as part of HSBC Holdings plc’s global expansion.
HSBC Korea is owned by HSBC Holdings plc; the group was founded in 1865 by Sir Thomas Sutherland.
HSBC Korea is registered and operates in the Republic of Korea (South Korea).
HSBC Korea started local banking in 1982, expanded corporate services, and has integrated digital payment solutions in recent years.
HSBC Korea has updated its digital platform and enhanced online banking; no recent major rebranding reported.
The board of directors consists of senior executives of HSBC Holdings plc and regional managers for Korea.
HSBC Holdings plc is publicly traded, with a diverse investor base and strategic partnerships in banking and financial services.
HSBC Holdings plc is listed on the London, Hong Kong, New York, and Bermuda stock exchanges; HSBC Korea is not separately traded.
HSBC Holdings plc on August 18, 2025 has a market capitalization around $150 billion USD.
HSBC Korea operates as a branch of HSBC, with multiple offices worldwide and local branches in Seoul.
HSBC Korea is licensed by the Financial Services Commission of Korea and complies with all regulatory banking requirements.
HSBC Korea operates officially in South Korea and provides services to globally connected clients per regulatory standards.
HSBC Korea does not publicly hold local cryptocurrency licenses; digital asset business is generally not a primary focus.
Yes, HSBC Korea fully complies with AML and KYC requirements set by Korean and international authorities.
HSBC Korea complies with standard banking security practices including PCI DSS for payment cards and ISO 27001.
Regular internal and external audits are conducted to ensure compliance with banking and IT security standards.
Client deposits are typically insured up to a limit through the Korea Deposit Insurance Corporation, in accordance with Korean banking policy.
HSBC Korea conforms to global standards like PCI DSS, ISO 27001, FATF, and local financial industry best practices.
No major regulatory fines or violations have been publicly reported for HSBC Korea in recent years.
Real reviews can be found on the HSBC Korea website, Google Reviews, Trustpilot, and local Korean banking forums.
Users commonly complain about high fees, limited branch access, and occasional delays in international transactions.
Users frequently praise HSBC Korea for global access, professional customer service, and reliable transaction processing.
No widespread withdrawal issues, but occasional delays may occur for cross-border or large transfers due to compliance checks.
The interface is considered user-friendly, though some users find the online banking platform less intuitive than local competitors.
Most clients are satisfied with transaction speeds, especially for domestic transfers; cross-border payments may take longer.
The majority of users recommend HSBC Korea, especially for international banking and business accounts.
Financial service experts consistently rate HSBC Korea highly for reliability, compliance, and global integration.
HSBC Group and its Korean branch have received multiple awards for banking excellence and innovation.
HSBC Korea is frequently recognized in local and global banking rankings for service and reliability.
HSBC Korea is recognized by regulators for its strong compliance record and industry best practices.
HSBC Korea holds a strong reputation among business partners for reliability, security, and international capabilities.
HSBC Group is often awarded for payment innovation; HSBC Korea implements advanced digital banking features.
HSBC Korea adheres to multiple quality management standards like ISO 9001 and relevant local certifications.
HSBC executives regularly speak at financial industry events and banking technology conferences in Asia.
HSBC Korea positions as a premium international bank focused on global business and seamless payment solutions.
Supported currencies include KRW, USD, EUR, JPY, CNY, GBP, and other major international currencies.
HSBC Korea does not actively support cryptocurrency transactions; crypto transfers are not a core service.
HSBC Korea does not issue any proprietary cryptocurrency or token.
Yes, currency conversion is available for supported currencies using HSBC’s current exchange rates.
Exchange rates are set by HSBC based on forex market data and updated regularly throughout the banking day.
Exchange rates are updated several times a day according to live market conditions.
HSBC Korea does not support stablecoin transactions or storage as part of its standard service.
Some exotic currencies may be handled for business clients; availability depends on compliance and transactional volumes.
Currency transaction limits are governed by local regulations and international sanctions; some countries have restrictions.
HSBC Korea supports domestic transfers, SWIFT international wire transfers, standing orders, and business payments.
Yes, peer-to-peer transfers between HSBC Korea accounts are available through online and mobile banking.
Transfers to bank cards are generally not standard; most transfers are to bank accounts via wire or domestic payment systems.
Money can be transferred to Korean and international bank accounts using online, mobile, or branch services.
Bill payment for various utilities and services is available through the online banking portal.
Recurring payments can be set up for regular bills and standing instructions.
Automatic scheduled transfers between accounts are supported through online and mobile banking platforms.
Payment scheduling is available for future-dated domestic and international transfers.
Group and bulk payments are typically available for business clients through specialized platforms.
HSBC Korea does not commonly offer payment link generation for individual users; options may exist for business clients.
Minimum transaction limits depend on transfer type; domestic transfers usually require KRW1,000 or equivalent.
Maximum transfer limits vary based on account type, verification level, and compliance requirements.
Daily transaction limits are set according to account status, client profile, and regulatory guidelines.
Monthly and annual limits apply and are determined by account type, client verification, and regulatory rules.
Limits may be increased upon request and after enhanced verification; clients need to contact support or relationship managers.
Verified users generally have higher transaction limits and expanded service capabilities.
New accounts may have lower initial limits and access restrictions until verification and account history is established.
International limits may differ due to local regulations, foreign exchange rules, and compliance policies.
Accounts may be temporarily blocked for suspicious activity, security, or compliance reasons with notification to clients.
Transaction count limits exist and depend on account type and compliance monitoring.
Minimum deposit amounts vary by funding method, but are normally KRW10,000 or USD10.
Funding methods include bank transfers, direct deposits, wire transfers, and cash deposits at branches.
Funding fees can apply for certain methods, such as international wire transfers or third-party remittance.
Minimum funding amounts depend on the method chosen; domestic deposits generally start at KRW10,000.
Domestic deposits are usually credited within minutes; international and wire transfers may take 1–2 business days.
Withdrawals are possible via ATM, branch cash withdrawals, domestic transfers, and international wire.
Withdrawal fees apply for certain methods, especially international wires or out-of-network ATM withdrawals.
ATM and branch withdrawals are instant; bank transfers and wires vary from same day to 3 business days.
Withdrawal limits are determined by account status, banking channel, and regulatory policies.
HSBC Korea does not typically offer card funding; other branches may process instant or same-day if available.
Domestic bank transfers typically process within minutes; international transfers may take 1–3 business days.
HSBC Korea does not process cryptocurrency transfers.
Transfers between HSBC Korea accounts are usually instant or processed within minutes.
Weekend funding may experience delays and is processed on the next business day except for instant domestic deposits.
Funding during holidays may be delayed, with processing after banking resumes.
Express processing is not typically available for retail clients; priority may exist for business or VIP clients.
Processing speed depends on payment channel, compliance checks, funding method, and banking hours.
HSBC Korea provides SMS, email, and app notifications regarding funding and transaction status.
If funding is delayed, clients should contact customer support, provide transaction details, and request trace services.
Withdrawal requests are processed instantly at ATMs; bank transfers are handled within the same or next business day.
ATM card withdrawals are instant; international card withdrawals may take up to several business days depending on network.
Domestic transfers are typically instant or within the same day; international transfers require 1–3 business days.
HSBC Korea does not support cryptocurrency withdrawals.
Yes, withdrawals requested via bank transfer on weekends typically process on the next business day.
Withdrawals are delayed during national holidays, with processing resuming after banks reopen.
Priority withdrawal is uncommon for retail banking; expedited service may be available for business clients.
Withdrawal times depend on method, account verification, banking cut-off times, and regulatory compliance procedures.
Clients receive notifications via SMS, email, and mobile app about withdrawal status and completion.
Withdrawal cancellations may be allowed before final processing; clients must contact support promptly.
Account registration can be done in-branch or online by completing application and verifying identity.
Required data includes name, address, identification (passport, ID), contact details, and financial information.
Email is usually required for online banking; branch registration may allow account creation without email.
Phone confirmation and verification are standard for secure online registration processes.
Applicants must be at least 18 years old to open most types of personal accounts.
Corporate accounts can be opened with appropriate business registration documents and director identification.
Real and verifiable data is required for all account registrations due to regulatory compliance guidelines.
Certain nationality and residency restrictions apply, as dictated by Korean banking regulations.
Account activation is generally same day for in-branch; online applications may take 1–3 business days after verification.
Verification tiers include basic and full KYC; higher tiers are for premium accounts with enhanced services.
Basic verification requires official ID, proof of address, and contact details.
Full verification includes additional documents such as income proof and business registration for corporate accounts.
Digital copies are accepted for online applications; originals may be required for in-branch verification.
Verification time varies from instant (for e-KYC) to 2–3 business days for manual review.
Unverified users have limited access to non-financial services; full functionality requires verification.
Restrictions include lower transfer limits, deposit caps, and limited access to advanced banking features.
Address confirmation is required as part of KYC compliance for both personal and business accounts.
Some digital onboarding processes require a selfie with documents for high-security or remote verification.
Documents must be updated when expired or upon request during periodic reviews for compliance.
HSBC Korea employs advanced encryption standards such as SSL/TLS, AES, and multi-factor authentication protocols.
Two-factor authentication is supported for online and mobile banking platforms.
SMS confirmations and OTP codes are standard for sensitive operations and login sessions.
Biometric authentication (fingerprint, Face ID) is supported in mobile banking apps for compatible devices.
Blockchain is not currently a core technology for HSBC Korea retail banking or payments.
Multi-level security systems, including firewalls, encryption, and layered access controls, are in place.
Personal data is stored securely, encrypted, and accessed only by authorized personnel under strict privacy policies.
HSBC Korea does not offer cryptocurrency custody, so cold storage is not employed in standard service.
DDoS protection measures and mitigation protocols are implemented for online banking security.
Security audits are performed regularly by HSBC internal teams and independent external firms.
Anti-phishing protections include education, email filtering, secure login procedures, and suspicious activity monitoring.
Automated systems and specialist teams monitor accounts for suspicious transactions and activities.
HSBC Korea enforces mandatory AML policies, transaction monitoring, and reporting to authorities as required.
Suspicious accounts are promptly blocked or restricted pending investigation under compliance protocols.
When fraud is detected, immediately contact HSBC support to block access, trace transactions, and start recovery procedures.
Suspicious activity can be reported by contacting customer service, submitting details via online forms, or visiting a branch.
Compensation for fraud-related losses depends on investigation outcomes and HSBC’s fraud protection policies.
Users may file disputes, have transactions investigated, and seek resolution per regulatory and bank policy.
Disputes on account blocking can be made by contacting support, submitting written requests, and providing required documentation.
HSBC maintains cyber insurance coverage and protocols for recovery and compensation as permitted by policy.
Fees vary by transfer type; domestic transfers are often free or low cost, while international wires incur higher fees.
Funding fees apply for certain methods, especially international wire and third-party remittance transactions.
Certain withdrawal methods, such as international wires or out-of-network ATM withdrawals, include inherent fees.
Currency conversion fees are calculated per transaction and include margin and possible service charges.
Account inactivity fees are uncommon but may apply for specific dormant account types by bank policy.
Account maintenance fees vary by account type, with premium accounts sometimes attracting higher monthly charges.
Cancellation fees for transactions may apply, especially for scheduled international wires.
Expedited operation fees may apply for priority processing, mainly for business clients or high-net-worth individuals.
HSBC Korea maintains transparency in fee disclosures; hidden fees are discouraged by regulatory requirements.
Large amount fees are calculated using tiered rates, with additional compliance and handling charges possible.
Multiple tariff and pricing plans exist for retail, premium, and corporate accounts with varying benefits.
VIP clients receive higher limits, dedicated relationship managers, preferential rates, and priority support.
Preferential conditions can be accessed through premium account upgrade or meeting specific deposit and transaction thresholds.
Certain account types allow free domestic transfers per month up to a set limit.
Active clients may earn fee discounts or preferential deals based on transaction history and product usage.
Corporate accounts have distinct tariff plans with features tailored to business transaction requirements.
Custom pricing is available for high-volume or premium clients on request and after review.
Promotional codes occasionally offer fee reductions during campaigns; eligibility may vary by account type.
Cashback programs may be available for select transaction types and card usage; details depend on current promotions.
Volume-based discounts are available for business and high-transaction accounts after eligibility review.
Yes, HSBC Korea provides a dedicated mobile banking application.
The official mobile app is available for iOS and Android devices.
Functions include account management, payments, transfers, transaction tracking, notifications, and financial services.
Some advanced services may be available only via web, but core banking features are consistent across both platforms.
Touch ID and Face ID are supported for authentication on compatible iOS and Android devices.
The app requires internet connectivity; some offline functions like viewing cached balances may be available.
Push notifications are enabled for transactions, security alerts, and service updates.
The mobile app offers a dark mode theme for improved visual comfort.
The app is updated monthly or as needed for features, security, and compliance requirements.
Beta versions may be offered occasionally for user testing and feedback; check app stores or official site.
The web interface is optimized for user-friendly navigation and secure transactions.
Responsive web design is supported, ensuring optimal usability across devices.
Interface languages include Korean and English.
Night/dark mode is supported on the HSBC Korea website.
Hotkey support for web navigation is limited; core accessibility features are available.
Users can export transaction history in various formats such as PDF and CSV.
HSBC provides APIs for business partners, subject to approval and documentation requirements.
Integration with authorized financial platforms and accounting tools is possible via API.
Web interface updates are rolled out regularly for security and functionality improvements.
HSBC Korea does not commonly offer virtual cards; contactless payment cards are available.
Disposable or temporary card services are not standard; some limited-use card features may exist for certain account types.
Multi-currency accounts are available for international business and select personal clients.
HSBC Korea offers investment products including funds, bonds, and wealth management services.
Interest is paid on eligible savings accounts and time deposits.
Credit cards, personal loans, business loans, and overdraft facilities are available.
Peer-to-peer trading is not a standard bank feature and not offered by HSBC Korea.
HSBC Korea does not facilitate cryptocurrency purchases or sales.
Merchant acquiring and payment processing solutions are available for business clients.
Mass and bulk payment solutions are available for corporate clients through dedicated platforms.
Loyalty programs may be available for credit cards and select banking products.
Bonus points are earned through qualified card purchases, account activity, and promotional campaigns.
Cashback is available on eligible credit card transactions and campaign-based promotions.
Referral programs are occasionally run, usually for personal and business account openings with incentives.
VIP clients benefit from higher transaction limits, dedicated managers, exclusive products, and expedited services.
Seasonal campaigns provide fee discounts, cashback, or bonus points on select products and services.
Premium status can be achieved by meeting deposit or transaction thresholds, or subscribing to select account packages.
Partnership discounts are offered via affiliated merchants and service providers.
Business clients may access loyalty programs offering rewards or discounts for transaction volumes.
Transactions to online casinos are generally restricted or subject to compliance review.
Gambling-related transactions are monitored, and restrictions apply as per Korean banking and compliance rules.
If suspicious gambling transaction activity is detected, accounts may be temporarily blocked pending review.
HSBC Korea enforces compliance with Korean law; gambling transactions are subject to strict scrutiny and restrictions.
Special terms and documentation may be required for gambling-related transactions to ensure legal compliance.
Casino transactions are closely monitored for compliance, risk, and anti-money laundering purposes.
Transactions cannot be hidden from the bank and are subject to monitoring and disclosure.
Notifications are sent for flagged transactions or if spending limits are approached/exceeded.
Special fees do not commonly apply, but standard transaction fees are charged.
Clients may request spending limits for casino transactions through account controls or customer service.
Self-exclusion services for gambling may be requested by clients via customer service.
Banks may restrict transactions to known gambling sites to comply with law and internal policies.
Expense control tools for gambling transactions are available upon request or through card controls.
Alert systems notify clients when spending thresholds or limits are crossed.
Account holders or the bank can block or restrict casino-related transactions.
Spending statistics are available in transaction reports and alerts.
Cooling-off periods for gambling transactions may be supported by request or in compliance programs.
Information on help for gambling addiction is available from customer service and responsible gambling organizations.
Partnerships with gambling help organizations may be in place, with referrals provided as needed.
Notifications for gambling expenses can be configured via online banking or by contacting customer service.
Acceptance varies; HSBC-branded cards may be accepted by some international casino platforms, subject to country rules.
HSBC Korea does not have exclusive partnerships with specific casinos.
Transaction conditions rely on the casino operator's policies and applicable local banking regulations.
Special bonuses for casino transactions are not standard practice.
Use for deposits and withdrawals at casinos is limited and subject to regulatory review.
Yes, gambling transactions are restricted in some jurisdictions, including South Korea.
Casino operators process credit/debit card payments according to banking compliance and anti-fraud protocols.
Processing times for card payments at casinos are typically instant; bank transfers may take longer depending on compliance.
Casinos may apply transaction or service fees depending on their policy and payment method used.
Some casino platforms may reject HSBC Korea cards or bank transfers due to geographic or compliance restrictions.