What is the official website of the payment service?
https://www.hsbc.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are usually listed on the official HSBC website footer under "Contact Us" or "Help & Support" sections.
What is the hotline phone number?
The main HSBC customer service phone number varies by region, but one common international support number is 03457 404 404 (UK); for Norway-specific direct phone support, this information is generally provided in client documentation or local branches, but is not explicitly listed online.
Is there a toll-free support number?
Toll-free numbers depend on country and customer type; global HSBC entities often provide toll-free options, but specific toll-free numbers for Norwegian customers are not publicly detailed.
What is the email address for technical support?
HSBC does not publicize a general technical support email; clients are usually directed to secure messaging through online banking portals or relationship managers.
Are there separate emails for different types of inquiries?
Yes, HSBC typically uses dedicated contact emails for various departments such as general inquiries, asset management, and fraud reporting; for example, [email protected] for asset management inquiries, but no Norway-specific emails are available openly.
Where can I find the online chat support?
Online chat support is generally available on HSBC's main websites (e.g., hsbc.com) accessible via help or contact pages, though availability for Norway customers specifically may be limited.
Does the chat support work 24/7?
HSBC chat support often runs extended hours but not always 24/7; exact hours depend on region and service.
Is there support through messengers (Telegram, WhatsApp)?
HSBC does not commonly support customer service through public messengers like Telegram or WhatsApp.
What are the support working hours?
HSBC customer support working hours vary by country, generally Monday to Friday business hours, with some weekend support offered in selected regions.
Does support work on weekends and holidays?
Weekend support is limited and typically only for specific urgent matters or via digital channels; major holidays usually have reduced or no live support.
Are there regional offices for in-person visits?
HSBC has physical branch offices in some countries but does not operate retail branches in Norway; corporate and private banking support may be served through regional offices in nearby countries or via appointment.
Where are the physical offices located?
HSBC’s main offices serving Nordic clients are often located in major financial hubs such as London and other European cities; no dedicated Norwegian branches.
Can I schedule a personal meeting?
Personal meetings with HSBC representatives are generally available by appointment, particularly for private and business banking clients.
Are there representatives in different countries?
HSBC has representatives globally, mainly in major financial centers; Norway clients are usually served through offices in the UK and Europe.
In which languages is support available?
Support is typically offered in English and other major European languages; Norwegian language support availability is limited.
How quickly does support respond to requests?
Average response times range from immediate via chat to within one business day for email and secure messages.
Is there a priority system for VIP clients?
Yes, HSBC offers priority support and dedicated relationship managers for VIP and private banking clients.
Can I request a callback?
Callback services are usually available via phone or online request through HSBC customer portals.
When was the payment service founded?
HSBC Group was founded in 1865; specific Norwegian payment services align with HSBC international expansion timelines.
Who is the founder and owner of the service?
HSBC was founded by Sir Thomas Sutherland; it is owned by HSBC Holdings plc, a public company listed in London.
In which country is the company registered?
HSBC Holdings plc is registered in England and Wales; Norwegian operations are branches or subsidiaries under this umbrella.
What is the development history of the payment service?
HSBC has evolved from a Hong Kong-based bank to a global financial institution, expanding digital payment and banking services internationally including Nordic regions.
Have there been major updates or rebranding?
HSBC periodically updates and rebrands services globally to modernize digital banking and payment platforms; no specific Norway-only rebranding found.
Who sits on the company's board of directors?
The HSBC Holdings plc board includes international banking professionals; detailed info is publicly available via HSBC corporate governance disclosures.
Are there investors or partners in the service?
HSBC is publicly traded; major shareholders include institutional investors globally; partnerships vary by region and product.
Does the company participate in stock trading?
Yes, HSBC is publicly traded on the London, Hong Kong, New York, and other exchanges.
What is the company's market capitalization?
HSBC’s market capitalization varies daily; as of mid-2025, it stands roughly around $100 billion USD depending on stock market conditions.
Are there subsidiary companies or branches?
HSBC operates numerous subsidiaries and branches worldwide, including European and Nordic financial services units.
What licenses does the payment service have?
HSBC holds banking and payment institution licenses as required by each jurisdiction it operates in, including Norway via Finanstilsynet supervision.
In which jurisdictions does the service operate officially?
HSBC operates in multiple international jurisdictions including EEA states such as Norway, UK, and across Europe.
Are there licenses for cryptocurrency operations?
HSBC generally does not hold cryptocurrency-specific licenses; cryptocurrency services are limited or non-core in traditional HSBC banking.
Does the service comply with AML/KYC requirements?
HSBC complies with strict AML and KYC standards globally, including Norwegian and EU regulations.
Are there security certificates (PCI DSS, etc.)?
HSBC adheres to key security compliance frameworks including PCI DSS for card payments and other data protection standards.
Has the service undergone security audits?
HSBC undergoes regular internal and external security audits as part of its global compliance and risk management.
Is there insurance for client funds?
HSBC client deposits in Norway and Europe are covered by deposit guarantee schemes aligned with EU/EEA regulations.
Which international standards does it comply with?
HSBC complies with international banking standards including SWIFT, ISO 20022 for payments, GDPR for data privacy, and Basel III for capital.
Have there been any regulatory fines or violations?
HSBC has faced regulatory fines globally historically, but no recent Norway-specific violations publicly disclosed.
Where can I find real reviews about the service?
Reviews can be found on financial service review platforms such as Trustpilot, Google Reviews, and banking forums.
What are the main user complaints?
Common complaints include fees, account restrictions, and customer service wait times.
What do users most often praise the service for?
Users praise HSBC for global reach, robust security, and comprehensive banking products.
Are there issues with fund withdrawals?
Generally no systemic issues; occasional delays can occur based on regulatory or procedural factors.
Is the interface convenient according to users?
Generally, HSBC’s online and mobile banking platforms are rated as user-friendly and functional.
Are clients satisfied with transaction speed?
Majority report satisfactory transaction speeds, especially for international transfers.
Do users recommend this service?
Many recommend HSBC for international banking needs, though local alternatives sometimes favored for Norway-specific services.
How do experts assess the service's reliability?
Experts consider HSBC a reliable, established bank with strong financial and operational stability.
Are there industry awards and recognitions?
HSBC has received multiple awards globally for digital banking innovation and sustainability.
Does the service participate in payment system rankings?
HSBC participates in various payment industry rankings for corporate and retail banking.
Are there recommendations from financial regulators?
Regulators endorse HSBC’s compliance with supervisory frameworks.
What reputation does the service have among partners?
HSBC is generally respected among partners and merchants for its global capabilities.
How do they evaluate solution innovation?
HSBC is recognized for adopting fintech innovations and digital payment solutions.
Are there quality service certificates?
HSBC holds standard quality and security certifications.
Does the company participate in industry conferences?
HSBC executives frequently participate in global financial industry conferences and panels.
How does the service position itself in the market?
HSBC positions as a global, full-service bank focusing on international connectivity and wealth management.
Which fiat currencies does the service support?
HSBC supports major global fiat currencies including NOK, EUR, USD, GBP and others.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrency support is minimal and indirect; no trading or custodian services widely offered.
Is there a proprietary cryptocurrency or token?
HSBC does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Yes, HSBC provides currency exchange and multi-currency accounts with real-time FX rates.
What exchange rates are used for conversion?
HSBC uses internally determined FX rates based on interbank market and proprietary pricing models.
How often are exchange rates updated?
Exchange rates are updated frequently throughout the trading day.
Are stablecoins supported?
HSBC does not support stablecoins as a banking service.
Can exotic currencies be handled?
HSBC can handle a wide range of currencies but very exotic currencies may have limited availability.
Are there currency restrictions in different countries?
Currency restrictions are subject to local and international regulatory controls.
What types of transfers does the service support?
HSBC supports wire transfers, ACH payments, SEPA, international remittances, direct debits, and standing orders.
Can transfers be made between service users?
Yes, transfers between HSBC account holders are facilitated globally.
Are transfers to bank cards supported?
Transfers to bank cards are generally limited to card payment or funding services.
Can money be transferred to bank accounts?
Yes, HSBC supports transfers to third-party bank accounts domestically and internationally.
Is bill payment available?
Bill payment services are offered including tax and statutory payments.
Are recurring payments supported?
Recurring payments and standing orders are supported.
Can automatic transfers be set up?
Yes, automatic transfer scheduling is available.
Is payment scheduling available?
Scheduled payments are supported.
Are group payments supported?
Group payments and batch processing are supported in corporate solutions.
Can payment links be created?
The creation of payment links is not commonly emphasized in HSBC retail banking.
What are the minimum transaction amounts in the service?
Minimums vary by payment type but generally low for retail payments.
What are the maximum amounts that can be transferred?
Maximums depend on account verification level and regulatory limits.
Are there daily limits on operations?
Daily limits apply based on account type and regulatory compliance.
What monthly and annual limits are in effect?
Monthly and annual limits exist per regulatory and internal risk policies.
Can limits be increased? How?
Limits can be increased by customer request subject to verification and compliance checks.
Do limits differ for verified users?
Verified users generally have higher limits.
Are there restrictions for new accounts?
New accounts often have stricter limits and verification requirements.
Do special limits apply in different countries?
Limits can vary by local regulation.
Can operations be temporarily blocked?
Yes, operations can be blocked for security or regulatory reasons.
Are there limits on the number of daily operations?
Limits on daily transaction counts may apply depending on service type.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method.
What methods of funding are supported?
Funding via bank transfer, card payments, and in some cases cash deposits (limited in Norway).
Are there fees for funding?
Fees for funding may apply depending on method and location.
What are the minimum funding amounts?
Minimum funding thresholds vary.
How quickly are funds credited when funding?
Credit times depend on method; card deposits are faster, bank transfers may take 1-3 business days.
How can money be withdrawn from the system?
Withdrawals via bank transfer, card, or cheque.
Are there fees for fund withdrawal?
Withdrawal fees vary by method and account type.
How long does withdrawal take?
Typically 1-3 business days depending on method.
What withdrawal limits are set?
Limits vary by account verification and regulatory compliance.
How quickly are funds credited when funding with a card?
Card funding typically credited within minutes to hours.
How long does a bank transfer take?
Bank transfers normally take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not generally applicable as HSBC does not provide direct crypto transfers.
Are transfers between users instant?
Internal transfers within HSBC are generally instant or same day.
Are there delays when funding on weekends?
Weekend funding delays are common due to banking hours.
Do holidays affect funding speed?
Public holidays delay funding processing.
Can crediting be accelerated for a fee?
Expedited services may be available for fees.
What determines the speed of funding processing?
Factors include method, banking hours, and intermediary banks.
Are there notifications about funding status?
Notifications provided via app or email.
What to do if funding takes too long?
Contact customer support for investigation.
How quickly are withdrawal requests processed?
Withdrawal requests typically processed within one business day.
How long does card withdrawal take?
Card withdrawals generally process in 1-3 business days.
How quickly do bank transfers arrive?
Bank transfers take 1-3 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Weekend withdrawals are delayed due to banking hours.
Do holidays affect withdrawal speed?
Holidays impact withdrawal timing.
Can withdrawal be accelerated for an additional fee?
Possible depending on account and service.
What determines withdrawal processing time?
Banking hours, verification, and compliance checks.
Are there notifications about withdrawal status?
Yes, users receive updates.
Can a withdrawal request be canceled?
Cancellation possible if withdrawal not yet processed.
How to register with the payment service?
Registration is done online via HSBC website or mobile app providing personal and identification details.
What data is needed to create an account?
Includes identity, contact information, and verification documents.
Can registration be done without email?
Email is typically required.
Is phone confirmation required during registration?
Phone number verification is standard for security.
Are there age restrictions for registration?
Minimum age generally 18 years.
Can a corporate account be created?
Yes, with additional documentation and verification.
Is it required to provide real data?
Real and verifiable information is required for compliance.
Are there country restrictions for registration?
Geographic restrictions apply per regulatory framework.
How long does account activation take?
Activation can take from immediate to several days depending on verification speed.
What verification levels exist?
Basic and enhanced verification levels apply with increasing requirements.
What documents are required for basic verification?
ID card or passport and proof of address.
Are documents needed for full verification?
Additional documents such as income proof may be needed.
Are digital copies of documents accepted?
Yes, digital uploads are commonly accepted.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Limited use with restricted features.
What restrictions apply to unverified users?
Transaction limits and service access are limited.
Is address confirmation required?
Yes, address verification is standard.
Is a selfie with documents required?
Often required for enhanced verification.
How often do documents need to be updated?
Periodic renewals typically every 1-3 years.
What encryption technologies does the service use?
HSBC uses industry-standard encryption such as TLS/SSL.
Is two-factor authentication supported?
Yes, 2FA is widely supported.
Are there SMS confirmations for operations?
SMS confirmations are commonly used.
Is biometric authentication supported?
Supported in mobile apps (Face ID, Touch ID).
Is blockchain technology used?
Limited use, mainly in experimental or back-end processes.
Is there a multi-level security system?
Yes, layered security with authentication and fraud monitoring.
How is user personal data protected?
Data is protected through encryption, access controls, and regulatory compliance.
Is cold storage used for cryptocurrencies?
Not applicable as HSBC does not custody crypto assets.
Is there DDoS attack protection?
Yes, HSBC employs DDoS mitigation.
Are regular security audits conducted?
Regular audits are conducted by internal and external parties.
What anti-phishing protection measures are provided?
Anti-phishing alerts and secure login mechanisms are implemented.
Is there a suspicious activity detection system?
Sophisticated fraud detection systems are in place.
How does the service combat money laundering?
Through strict AML policies, monitoring, and reporting.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked or frozen.
What to do when fraud is detected?
Report immediately to HSBC support for investigation.
How to report suspicious activity?
Via secure channels in banking apps or customer service.
Is there compensation for damage from fraudsters?
HSBC offers fraud protection policies aligned with regulatory requirements.
What user rights exist for disputed transactions?
Users can file disputes and chargeback requests.
How to dispute account blocking?
Contact support and provide required documentation.
Is there insurance against cyber attacks?
HSBC maintains cyber insurance as part of risk management.
What fees does the service charge for transfers?
Fees depend on transfer type, currency, and destination.
Are there fees for account funding?
Fees vary by funding method and account type.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and location.
Are there fees for currency conversion?
Currency conversion fees apply based on spread and account tiers.
Are there fees for account inactivity?
Some accounts may charge inactivity fees.
Are there account maintenance fees?
Fees may apply depending on account type.
Are fees charged for operation cancellation?
Cancellation fees are uncommon but possible.
Are there fees for expedited operations?
Express services often involve additional fees.
Are there hidden fees?
HSBC discloses fees upfront per regulations.
How are fees calculated for large amounts?
Large transactions may incur higher fees or require notice.
Are there different tariff plans in the service?
Multiple account tiers with different fees exist.
What advantages does VIP status provide?
VIP clients get fee waivers, priority support, and premium services.
How to get preferential conditions?
Criteria include account balance, assets under management, or relationship status.
Are there free operations per month?
Some accounts include free transaction quotas.
Are there discounts for active users?
Discounts or fee waivers may apply based on activity.
Are there corporate tariffs?
Business accounts have specific fee structures.
Can individual conditions be obtained?
Negotiated for high-value clients.
Do promotional codes work for fee reduction?
Rare in traditional banking.
Are there cashback programs?
HSBC offers cashback on credit cards, less so on payment services.
Are there discounts for transaction volumes?
Volume discounts exist for corporate clients.
Is there an official mobile application?
Yes, HSBC offers mobile banking apps for multiple regions.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Account management, payments, transfers, card management, alerts.
Does functionality differ from the web version?
Some advanced features may be web-only.
Is Touch ID/Face ID supported?
Yes, biometric login supported on apps.
Can the application work offline?
Limited offline features; needs internet for transactions.
Are there push notifications about operations?
Yes, customizable notifications available.
Is dark theme supported?
Some versions support dark mode.
How often is the mobile application updated?
Frequent updates for security and features.
Are there beta versions of the application?
Beta testing available selectively.
Is the web interface of the service convenient?
Generally intuitive and functional.
Is responsive design supported?
Yes, responsive for various devices.
In which languages is the interface available?
Typically English plus regional languages; Norwegian language support may be limited.
Is there a night mode for the website?
Dark mode may be offered.
Are hotkeys supported?
Limited keyboard shortcuts.
Can data be exported?
Statements and transaction data can be exported.
Is there an API for developers?
APIs are available for corporate clients via HSBCnet.
Is integration with other services supported?
Supports integration with accounting and ERP systems.
How often is the web interface updated?
Regular updates applied.
Are there virtual cards in the service?
Virtual cards offered mainly for corporate clients.
Can disposable cards be created?
Disposable cards are not generally provided.
Is multi-currency account functionality supported?
Yes, multi-currency accounts are available.
Are there investment products?
HSBC offers comprehensive investment products.
Can interest be earned on balance?
Interest rates vary; some accounts accrue interest.
Are there credit products?
Yes, including loans and credit cards.
Is P2P trading supported?
P2P trading not a core service.
Can cryptocurrencies be bought/sold?
No direct crypto exchange services.
Is there acquiring for business?
Merchant acquiring offered via HSBC Merchant Services.
Are mass payouts supported?
Yes, batch payment options are available for corporates.
Is there a loyalty program in the service?
Loyalty programs exist primarily on credit cards.
How are bonus points earned?
Points earned via credit card spending.
Is there cashback for operations?
Cashback mainly via credit cards.
Are there referral programs?
Referral programs exist for some HSBC products.
What privileges do VIP clients have?
Exclusive invitations, better rates, dedicated support.
Are there seasonal promotions and offers?
Seasonal promotions offered occasionally.
Can premium status be obtained?
Premium banking status through asset thresholds.
Are there partner discounts?
Partner offers provided for premium clients.
Are there corporate loyalty programs?
Business loyalty programs offered.
Does the service allow operations with online casinos?
Operations linked to online gambling are restricted and monitored.
Are there restrictions on gambling transactions?
Gambling transactions may be blocked or require verification.
Can accounts be blocked for casino play?
Possible if risk or compliance issues detected.
How does the service view gambling?
Gambling transactions are subject to strict scrutiny.
Are there special conditions for gambling?
Specific terms apply as per regional regulations.
Are casino transactions tracked?
Yes, transactions related to gambling are monitored.
Can operations with gambling sites be hidden?
Transaction transparency is mandatory.
Are there notifications about gambling expenses?
Notifications depend on user settings.
Are there special fees for gambling operations?
Fees may apply based on transaction type.
Can limits be set on gambling?
Spending limits are available for risk management.
Is there a self-exclusion function?
Self-exclusion services are supported for problem gambling.
Can access to gambling sites be restricted?
Possible via account controls.
Is gambling expense control supported?
Yes, tools exist for monitoring gambling expenses.
Are there notifications about limit exceedance?
Alerts can be configured.
Can operations with casinos be blocked?
Yes, based on policies.
Is a "cooling-off period" supported?
Cooling-off periods may be part of responsible banking initiatives.
Can help be obtained for gambling addiction?
Guidance and referrals provided.
Is there partnership with player assistance organizations?
Partnerships exist mainly via third-party referrals.
How to set up gambling expense notifications?
Via account settings or customer service.
Which online casinos accept this payment method?
No public list exists; acceptance varies by casino.
Are there exclusive partnerships with specific casinos?
Not publicly disclosed.
Do conditions differ when used in different casinos?
Terms depend on casino policies.
Are there special bonuses for using this method in casinos?
Usually not offered by HSBC.
Can the method be used for both deposits and withdrawals in casinos?
Depends on casino and payment channel.
Are there geographic restrictions for casino usage?
Region-specific restrictions apply.
How do casino operators typically process transactions from this method?
As standard card or bank transfers.
Are there typical processing times when used with casinos?
Varies from instant to a few days.
Do casinos usually charge additional fees for this method?
Sometimes.
Are there any known compatibility issues with major casino platforms?
No widespread issues reported.