What is the official website of the payment service?
The official website for HSBC UK payment services is https://www.hsbc.co.uk
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available on the HSBC UK website's Contact Us page and Help sections.
What is the hotline phone number?
The main customer service phone number for UK customers is 03457 404 404.
Is there a toll-free support number?
HSBC UK provides a toll-free number within the UK: 0800 023 1441 for certain services.
What is the email address for technical support?
Specific technical support emails are not publicly detailed; general customer service and complaint email options exist through secure messages on online banking.
Are there separate emails for different types of inquiries?
Yes, HSBC uses separate contact points for personal banking, business banking, complaints, and specific queries accessible via online banking secure messages or dedicated phone lines.
Where can I find the online chat support?
Online chat is available on the HSBC UK website and mobile banking app under the Help section or via a chat function on hub pages.
Does the chat support work 24/7?
Chat support hours typically run from 08:00 to 20:00 daily; 24/7 chat may be available to certain account types like Premier customers.
Is there support through messengers (Telegram, WhatsApp)?
HSBC UK does not provide official support through Telegram or WhatsApp and warns against fake accounts on these platforms.
What are the support working hours?
Customer support is generally available Monday to Sunday from 08:00 to 20:00.
Does support work on weekends and holidays?
Yes, support lines operate on weekends with limited hours, but public holiday coverage varies.
Are there regional offices for in-person visits?
HSBC UK maintains a network of branches across the UK where in-person visits and support are available.
Where are the physical offices located?
Branch locations are widely spread in major UK cities and towns; exact addresses can be found on the HSBC branch locator on their website.
Can I schedule a personal meeting?
Personal meetings can often be scheduled via branch appointments or through relationship managers for Premier and business clients.
Are there representatives in different countries?
HSBC operates internationally with offices and representatives globally, supporting international banking clients.
In which languages is support available?
Customer support is predominantly available in English.
How quickly does support respond to requests?
Response times vary; phone calls are generally answered within minutes during business hours, email/support via secure message responses may take up to 1-2 business days.
Is there a priority system for VIP clients?
Yes, Premier and Private Banking customers receive priority support and dedicated relationship management.
Can I request a callback?
Callback services are available especially on the mobile banking app and through customer service requests.
When was the payment service founded?
HSBC UK, as part of HSBC Group, was originally founded in 1865 (Hongkong and Shanghai Banking Corporation origin).
Who is the founder and owner of the service?
Founded by Sir Thomas Sutherland; today HSBC UK is owned by HSBC Holdings plc.
In which country is the company registered?
HSBC Bank plc is registered in the United Kingdom.
What is the development history of the payment service?
HSBC UK evolved from HSBC Group’s global banking operations, expanding into digital payments, mobile banking, and international transfers over decades.
Have there been major updates or rebranding?
HSBC UK underwent brand consolidation under HSBC globally and significant digital service upgrades including mobile app enhancements in recent years.
Who sits on the company's board of directors?
The board includes senior HSBC executive leaders; specific UK bank board members are listed publicly on HSBC websites and annual reports.
Are there investors or partners in the service?
HSBC is publicly traded with diverse shareholders; partners include payment networks (Visa, Mastercard), fintechs, and correspondent banks.
Does the company participate in stock trading?
HSBC Holdings plc is publicly traded on the London Stock Exchange and other global exchanges.
What is the company's market capitalization?
HSBC Holdings plc’s market capitalization fluctuates; as of mid-2025, it is tens of billions of GBP.
Are there subsidiary companies or branches?
HSBC UK operates subsidiaries and branches within the UK and abroad as part of HSBC’s global network.
What licenses does the payment service have?
HSBC UK holds banking licenses granted by the UK Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).
In which jurisdictions does the service operate officially?
HSBC UK operates primarily in the UK but offers international banking services through global HSBC operations.
Are there licenses for cryptocurrency operations?
HSBC UK does not offer direct cryptocurrency trading or wallets and typically does not have crypto-specific licenses.
Does the service comply with AML/KYC requirements?
HSBC UK complies with stringent AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations as required by UK law.
Are there security certificates (PCI DSS, etc.)?
HSBC UK complies with PCI DSS for card payments and holds various security certifications for data protection.
Has the service undergone security audits?
Regular security audits are performed internally and by external auditors to maintain compliance and security standards.
Is there insurance for client funds?
Client deposits are protected under the Financial Services Compensation Scheme (FSCS) up to applicable limits.
Which international standards does it comply with?
HSBC UK complies with ISO, PCI DSS, GDPR, FCA regulations, and other relevant financial service standards.
Have there been any regulatory fines or violations?
Public information on regulatory fines is minimal, indicating compliance; HSBC Global has faced regulatory scrutiny historically but UK specifics are managed under FCA oversight.
Where can I find real reviews about the service?
Real user reviews are available on platforms like Trustpilot, Google Reviews, and financial forums.
What are the main user complaints?
Frequent complaints include poor customer service, account locking, difficulty in contacting support, and slow problem resolution.
What do users most often praise the service for?
Users praise knowledgeable staff, branch service quality in-person, and robust online banking features.
Are there issues with fund withdrawals?
Some users report delays or complications with fund withdrawals, especially for international transfers.
Is the interface convenient according to users?
The HSBC UK app and web interface receive positive feedback for usability but some criticism for occasional glitches.
Are clients satisfied with transaction speed?
Most transactions including Faster Payments are considered timely, but some international transfers may experience delays.
Do users recommend this service?
Recommendations are mixed; some loyal customers recommend HSBC UK, while others advise caution due to service issues.
How do experts assess the service's reliability?
Experts regard HSBC UK as a reliable and regulated bank with robust systems but note room for customer service improvement.
Are there industry awards and recognitions?
HSBC UK has received industry recognitions for digital innovation and corporate banking excellence.
Does the service participate in payment system rankings?
HSBC UK is often listed among top UK banks in payment system capabilities and service size.
Are there recommendations from financial regulators?
Regulators endorse HSBC UK’s operations as compliant with UK banking standards.
What reputation does the service have among partners?
Partners view HSBC as a strong global banking partner with reliable settlement and payment services.
How do they evaluate solution innovation?
HSBC UK is viewed as moderately innovative with investments in digital banking and payment tech.
Are there quality service certificates?
HSBC UK holds multiple quality assurance and compliance certifications typical for major banks.
Does the company participate in industry conferences?
HSBC UK participates and speaks at major financial technology and banking conferences globally.
How does the service position itself in the market?
HSBC UK positions as a leading full-service bank emphasizing global connectivity, security, and customer service.
Which fiat currencies does the service support?
HSBC UK supports major fiat currencies including GBP, USD, EUR, and multiple others via Global Money accounts.
Are cryptocurrencies supported? Which ones specifically?
HSBC UK does not directly support cryptocurrencies for trading or wallets.
Is there a proprietary cryptocurrency or token?
HSBC UK does not have its own cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is available for international payments and Global Money accounts within HSBC services.
What exchange rates are used for conversion?
HSBC uses proprietary exchange rates that include markups over mid-market rates for currency conversions.
How often are exchange rates updated?
Exchange rates are updated regularly throughout the business day.
Are stablecoins supported?
Stablecoins are not supported by HSBC UK.
Can exotic currencies be handled?
Exotic currency handling is limited; mainly supports common global currencies for transfers and accounts.
Are there currency restrictions in different countries?
Currency transfer and exchange restrictions apply depending on regulatory and destination country controls.
What types of transfers does the service support?
Supported transfers include Faster Payments, CHAPS, BACS, international wire transfers, and Global Money transfers.
Can transfers be made between service users?
Yes, transfers between HSBC UK customers are supported and usually instant via Faster Payments.
Are transfers to bank cards supported?
Transfers to bank cards are typically not supported; transfers are usually to bank accounts.
Can money be transferred to bank accounts?
Yes, the service supports transfers to UK and international bank accounts.
Is bill payment available?
HSBC UK provides bill payment services through online banking and mobile app.
Are recurring payments supported?
Recurring payments can be set up for standing orders and direct debits.
Can automatic transfers be set up?
Automatic transfer scheduling is supported via standing orders in online banking.
Is payment scheduling available?
Payment scheduling for future date execution is available.
Are group payments supported?
Group payment or bill splitting features are limited or unavailable in standard services.
Can payment links be created?
Payment link creation is not a standard feature of HSBC UK personal banking.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by transfer type but there is generally no formal minimum for Faster Payments.
What are the maximum amounts that can be transferred?
Maximum daily limits depend on account type; generally up to £50,000 daily for personal accounts; higher limits for Premier/private accounts.
Are there daily limits on operations?
Daily limits exist by account type and service tier.
What monthly and annual limits are in effect?
Monthly/annual limits are typically account-specific and set according to customer profile and regulatory requirements.
Can limits be increased? How?
Limits can be increased by contacting HSBC support and completing additional verification for security.
Do limits differ for verified users?
Verified users often have higher transaction limits.
Are there restrictions for new accounts?
New accounts usually have lower initial transaction limits that increase after verification and account aging.
Do special limits apply in different countries?
Geographic-specific limits depend on local regulations and HSBC's international policies.
Can operations be temporarily blocked?
Yes, operations can be blocked due to fraud prevention, regulatory compliance, or suspicious activity.
Are there limits on the number of daily operations?
Limits on transaction counts may apply depending on account terms.
What are the minimum amounts for account funding?
Minimum funding amounts depend on funding method; often £1 minimum for deposits.
What methods of funding are supported?
Funding methods include bank transfer, debit card, standing orders, and in-branch deposits.
Are there fees for funding?
Funding fees are generally not charged for UK bank transfers or card deposits.
What are the minimum funding amounts?
Minimum funding varies; typically no minimum beyond £1 for transfers.
How quickly are funds credited when funding?
Funds via Faster Payments usually credit instantly or within a few hours.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, bank transfer, cheque, or in-branch cash withdrawal.
Are there fees for fund withdrawal?
ATM withdrawals may incur fees depending on account type; branch and transfer withdrawals usually free within UK.
How long does withdrawal take?
ATM withdrawals are instant; bank transfers depend on destination but usually same or next day.
What withdrawal limits are set?
Withdrawal limits depend on account type and channel (e.g., ATM daily limits).
How quickly are funds credited when funding with a card?
Card funding usually credited instantly or within minutes.
How long does a bank transfer take?
UK bank transfers via Faster Payments are usually immediate; CHAPS same-day if before cut-off.
How quickly do cryptocurrency transfers arrive?
HSBC UK does not support crypto transfers.
Are transfers between users instant?
Internal transfers between HSBC UK accounts are usually instant.
Are there delays when funding on weekends?
Weekend funding may experience delays as some banking systems process on business days only.
Do holidays affect funding speed?
Yes, public holidays can delay processing of payments.
Can crediting be accelerated for a fee?
For some high-value transfers like CHAPS, express services are available for fees.
What determines the speed of funding processing?
Processing speed depends on payment method, cut-off times, and banking network.
Are there notifications about funding status?
Funding progress notifications are provided via online banking and app alerts.
What to do if funding takes too long?
Contact customer service to investigate delays for payments not received within expected time.
How quickly are withdrawal requests processed?
Withdrawals are processed typically same day if request is before cut-off times.
How long does card withdrawal take?
Card ATM withdrawals are immediate.
How quickly do bank transfers arrive?
Bank transfers arrive within minutes to same day via Faster Payments.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, withdrawals initiated on weekends may be delayed.
Do holidays affect withdrawal speed?
Yes, public holidays can slow withdrawal processing.
Can withdrawal be accelerated for an additional fee?
CHAPS payments offer accelerated withdrawals at a fee.
What determines withdrawal processing time?
Time depends on type of withdrawal, channel, and banking hours.
Are there notifications about withdrawal status?
Withdrawal notifications and transaction alerts are typically available.
Can a withdrawal request be canceled?
Withdrawal cancellation is generally possible only if the payment has not yet been processed.
How to register with the payment service?
Registration is done online via the HSBC UK website or mobile app with personal data and identification.
What data is needed to create an account?
Typically includes full name, date of birth, address, contact info, and proof of identity.
Can registration be done without email?
Email is generally required for registration and communication.
Is phone confirmation required during registration?
Phone verification is usually required for security and confirmation.
Are there age restrictions for registration?
Minimum age is 18 for most accounts.
Can a corporate account be created?
Yes, HSBC UK provides business accounts for corporate clients with additional documentation.
Is it required to provide real data?
Real and verifiable personal data is legally required for registration due to KYC laws.
Are there country restrictions for registration?
Registration is limited to UK residents or those meeting HSBC’s criteria.
How long does account activation take?
Activation is usually immediate upon verification but can take a few days if documents require review.
What verification levels exist?
Verification includes basic identity checks and enhanced due diligence for some accounts.
What documents are required for basic verification?
Passport or valid photo ID, proof of address such as utility bill.
Are documents needed for full verification?
Yes, additional documentation may be required for full account use.
Are digital copies of documents accepted?
Yes, digital uploads of documents are accepted via online portal or app.
How long does the verification procedure take?
Typically within 24-72 hours depending on workload.
Can the service be used without verification?
Limited usage possible but full access requires verification.
What restrictions apply to unverified users?
Unverified users face transaction limits and access restrictions.
Is address confirmation required?
Address confirmation is required by providing proof documents.
Is a selfie with documents required?
Some digital onboarding may require selfie or facial recognition for identity proof.
How often do documents need to be updated?
Documents generally need updating every few years or on request.
What encryption technologies does the service use?
Uses TLS encryption protocols and secure socket layers for data protection.
Is two-factor authentication supported?
Yes, 2FA is strongly supported via app, SMS, or hardware tokens.
Are there SMS confirmations for operations?
SMS one-time passcodes are used for transaction confirmations.
Is biometric authentication supported?
Yes, biometric login is supported on mobile apps (Face ID, Touch ID).
Is blockchain technology used?
HSBC UK does utilize blockchain technology for some corporate and international payment services but not for retail banking.
Is there a multi-level security system?
Yes, multiple layers including user authentication, transaction monitoring, and encryption.
How is user personal data protected?
Data is protected following GDPR and internal privacy policies with encryption and controlled access.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Yes, HSBC employs advanced DDoS mitigation technologies to protect online services.
Are regular security audits conducted?
Yes, security is regularly audited internally and externally for compliance.
What anti-phishing protection measures are provided?
Security awareness, phishing detection, and secure authentication reduce risks.
Is there a suspicious activity detection system?
Yes, HSBC uses AI and automated tools to detect suspicious transactions and activity.
How does the service combat money laundering?
HSBC has robust AML programs including monitoring, reporting suspicious transactions, and customer due diligence.
Is there blocking of suspicious accounts?
Suspicious or high-risk accounts are promptly blocked or restricted.
What to do when fraud is detected?
Customers should report immediately via phone or online secure messaging.
How to report suspicious activity?
Reports can be made through customer service or via online banking alerts.
Is there compensation for damage from fraudsters?
HSBC offers fraud protection and reimbursement policies subject to investigation.
What user rights exist for disputed transactions?
Users can dispute unauthorized transactions with regulated complaint procedures and chargeback rights.
How to dispute account blocking?
Account blocking disputes can be raised through HSBC customer service and complaint channels.
Is there insurance against cyber attacks?
HSBC maintains cyber insurance as part of corporate risk management.
What fees does the service charge for transfers?
Fees vary; Faster Payments usually free, CHAPS £17 plus international fees vary.
Are there fees for account funding?
Generally no fees for funding via UK bank transfers or debit cards.
Are fees charged for fund withdrawal?
Withdrawal fees are rare but may apply for international or specialized transfers.
Are there fees for currency conversion?
Currency conversions incur implicit fees via exchange rate markups.
Are there fees for account inactivity?
HSBC UK typically does not charge inactivity fees on standard accounts.
Are there account maintenance fees?
Maintenance fees depend on account type; some premium accounts have fees waived with set conditions.
Are fees charged for operation cancellation?
Fees for cancellation are uncommon but may apply in certain payment cases.
Are there fees for expedited operations?
Expedited payments like CHAPS incur fees.
Are there hidden fees?
HSBC discloses major fees, but users should review terms carefully for potential charges.
How are fees calculated for large amounts?
Large transfer fees depend on service type; fees may be fixed or percentage-based.
Are there different tariff plans in the service?
Yes, personal, premier, and business accounts have different fee structures.
What advantages does VIP status provide?
VIPs get priority service, higher limits, personalized advice, and dedicated support.
How to get preferential conditions?
Meeting criteria via account balances or business relationships can qualify for premium status.
Are there free operations per month?
Some accounts include free transactions before fees apply.
Are there discounts for active users?
Discounts may be negotiated for high volume or business clients.
Are there corporate tariffs?
Business accounts have specific tariffs and pricing plans.
Can individual conditions be obtained?
HSBC may offer bespoke terms for high-net-worth or corporate customers.
Do promotional codes work for fee reduction?
Promotional codes are generally not a feature for fee reduction.
Are there cashback programs?
Cashback is offered on credit cards but rarely on payment service transactions.
Are there discounts for transaction volumes?
Volume-based pricing available for business and corporate clients.
Is there an official mobile application?
Yes, HSBC UK has an official mobile banking app.
On which platforms is the application available?
The app is available for iOS and Android devices.
What functions are available in the mobile application?
Account management, payments, transfers, statements, alerts, card controls, and customer support.
Does functionality differ from the web version?
The mobile app provides most core functions but may have some UX differences.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported in the mobile app.
Can the application work offline?
Limited offline functionality; most services require online connection.
Are there push notifications about operations?
Push notifications are available for transactions and alerts.
Is dark theme supported?
Dark mode is supported in the mobile app.
How often is the mobile application updated?
The app is updated frequently, multiple times per year for improvements and security.
Are there beta versions of the application?
Beta versions or early access programs may be offered selectively.
Is the web interface of the service convenient?
The web interface is considered user-friendly with modern design.
Is responsive design supported?
Yes, the website supports responsive design for different device sizes.
In which languages is the interface available?
The interface is primarily in English.
Is there a night mode for the website?
The website does not prominently feature a dedicated night mode.
Are hotkeys supported?
Hotkeys are not a standard feature for the web platform.
Can data be exported?
Account statements and transaction data can be exported in formats like PDF and CSV.
Is there an API for developers?
HSBC offers APIs primarily focused on business banking through HSBC Developer Portal.
Is integration with other services supported?
Integration with third-party accounting software and payment apps is supported for business customers.
How often is the web interface updated?
The web platform receives regular updates for security and features.
Are there virtual cards in the service?
HSBC offers virtual card options mostly for business accounts.
Can disposable cards be created?
Disposable or single-use cards are not a generic offering but may be available to business clients.
Is multi-currency account functionality supported?
Multi-currency accounts like the Global Money Account are supported.
Are there investment products?
HSBC UK provides investment products including ISAs, mutual funds, and wealth management.
Can interest be earned on balance?
Certain account types offer interest on balances.
Are there credit products?
Credit cards, loans, and overdrafts are available.
Is P2P trading supported?
Peer-to-peer trading is not a retail banking feature.
Can cryptocurrencies be bought/sold?
HSBC UK currently does not offer cryptocurrency trading.
Is there acquiring for business?
Merchant acquiring services are offered to business clients.
Are mass payouts supported?
Bulk payment and payroll services are available for business customers.
Is there a loyalty program in the service?
HSBC has credit card reward programs but no general loyalty program for payments.
How are bonus points earned?
Bonus points are earned via credit card spending.
Is there cashback for operations?
Cashback is mostly card-related, not payment operations in general.
Are there referral programs?
HSBC occasionally offers referral incentives on specific products.
What privileges do VIP clients have?
VIP clients receive dedicated support, higher limits, exclusive products, and concierge services.
Are there seasonal promotions and offers?
Seasonal promotions are occasionally offered for credit cards and loans.
Can premium status be obtained?
Premium status is obtained by meeting set criteria on assets or spend.
Are there partner discounts?
Partner discounts exist primarily for credit card holders.
Are there corporate loyalty programs?
Business clients may participate in corporate reward and loyalty schemes.
Does the service allow operations with online casinos?
HSBC does not ban online casino transactions but monitors for compliance and fraud risks.
Are there restrictions on gambling transactions?
Gambling transactions are subject to compliance and anti-fraud monitoring.
Can accounts be blocked for casino play?
Accounts can be blocked if suspicious activity or policy violations related to gambling are detected.
How does the service view gambling?
Gambling is viewed as a regulated activity requiring monitoring.
Are there special conditions for gambling?
Special conditions include enhanced scrutiny and possible transaction limits.
Are casino transactions tracked?
Casino transactions are monitored for fraud and regulatory compliance.
Can operations with gambling sites be hidden?
Transactions are recorded and cannot be hidden from the bank.
Are there notifications about gambling expenses?
Customers can set up alerts to monitor spending including gambling.
Are there special fees for gambling operations?
No separate gambling fees but normal transaction fees apply.
Can limits be set on gambling?
Gambling spending controls can be set via alerts but not always direct limits.
Is there a self-exclusion function?
Self-exclusion tools are available through customer support or third-party services.
Can access to gambling sites be restricted?
Site blocking is not typically provided by HSBC services.
Is gambling expense control supported?
Expense monitoring and alert tools support gambling control.
Are there notifications about limit exceedance?
Alerts can notify users about spending limits or unusual transactions.
Can operations with casinos be blocked?
Banks can block transactions flagged for fraud or regulatory reasons.
Is there gambling expense statistics?
Customers can review transaction statements for gambling activity.
Is a "cooling-off period" supported?
No specific cooling-off period for gambling transactions is provided by HSBC.
Can help be obtained for gambling addiction?
HSBC provides links to external support organizations for gambling addiction.
Is there partnership with player assistance organizations?
HSBC partners indirectly via referrals to gambling support organizations.
How to set up gambling expense notifications?
Notifications can be set through mobile banking alerts or spending limit alerts.
Which online casinos accept this payment method?
No direct public listing; many online casinos accept VISA/Mastercard linked to HSBC accounts.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships.
Do conditions differ when used in different casinos?
Conditions depend on casino payment processors, not HSBC policy.
Are there special bonuses for using this method in casinos?
HSBC does not offer casino-specific payment bonuses.
Can the method be used for both deposits and withdrawals in casinos?
HSBC cards and transfers can be used for casino deposits; withdrawals depend on casino policies.
Are there geographic restrictions for casino usage?
Geographic restrictions on gambling payments depend on local laws, not HSBC policies.
How do casino operators typically process transactions from this method?
Casino operators process HSBC payments like standard card or bank transfers.
Are there typical processing times when used with casinos?
Deposit processing is usually instant; withdrawals vary by casino.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, not HSBC.
Are there any known compatibility issues with major casino platforms?
No widespread known compatibility issues with major casino platforms.