What is the official website of the payment service?
The official website for Huittisten Säästöpankki and Aito Säästöpankki services is https://www.saastopankki.fi.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts can be found on the official Säästöpankki website under the customer service section and branch pages.
What is the hotline phone number?
The main customer service phone number is +358 20 333 (short number for card blocking and customer service).
Is there a toll-free support number?
There is no verified information about a toll-free number; standard local/mobile network charges apply for phone support.
What is the email address for technical support?
No specific technical support email is publicly specified; general customer service is typically handled via contact forms or phone.
Are there separate emails for different types of inquiries?
There is no publicly listed information on separate specialized emails for inquiries; customer service is mainly through general contact channels.
Where can I find the online chat support?
Online chat support is available on the Säästöpankki official website and via the Säästöpankki Mobile app.
Does the chat support work 24/7?
Chat support works during business hours; generally weekdays 8:00–20:00 and Saturdays 10:00–14:00, not 24/7.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified indication that support is offered through Telegram or WhatsApp.
What are the support working hours?
Customer support is available Monday to Friday 8:00–20:00, Saturdays 10:00–14:00, with some variations during holidays.
Does support work on weekends and holidays?
Support is open on Saturdays with limited hours and is closed or reduced during holidays.
Are there regional offices for in-person visits?
Yes, there are regional physical office locations including Huittinen branch and others in Pirkanmaa and Satakunta regions.
Where are the physical offices located?
The Huittinen branch is located at Lauttakylänkatu 5, 32700 Huittinen, Finland; other offices exist in nearby towns like Eura.
Can I schedule a personal meeting?
Personal meetings are available by appointment for advisory services in branches.
Are there representatives in different countries?
The bank operates primarily in Finland with no international offices indicated.
In which languages is support available?
Finnish is the primary support language; English may be available as a secondary language depending on staff.
How quickly does support respond to requests?
Phone and chat support typically respond promptly during operating hours; no precise timings available.
Is there a priority system for VIP clients?
No publicly available information indicating a specific VIP client priority system.
Can I request a callback?
Callback services are commonly offered by banks but no direct confirmation from Huittisten Säästöpankki.
When was the payment service founded?
Huittisten Säästöpankki, as part of the Finnish Savings Bank tradition, has roots going back many decades, specific founding date not detailed.
Who is the founder and owner of the service?
The bank is owned by Huittisten Säästöpankkisäätiö and is part of Aito Säästöpankki Oy owned by joint savings bank foundations.
In which country is the company registered?
The company is registered in Finland.
What is the development history of the payment service?
The bank evolved through local savings bank mergers forming Aito Säästöpankki group, focusing on personal and SME banking with digital services.
Have there been major updates or rebranding?
Yes, Huittisten Säästöpankki merged into the Aito Säästöpankki brand as part of modernization and merging of savings banks in Finland.
Who sits on the company's board of directors?
Specific names are not publicly listed; governance is by the savings bank foundation boards in Finland.
Are there investors or partners in the service?
Owned collectively by regional savings bank foundations; partnerships with Finnish banking and payment service providers.
Does the company participate in stock trading?
The bank is not publicly listed or traded on stock exchanges.
What is the company's market capitalization?
Not applicable as it is not publicly traded.
Are there subsidiary companies or branches?
Branches include regional offices in Huittinen, Eura and others in the region under Aito Säästöpankki.
What licenses does the payment service have?
Licensed under Finnish financial regulations as a credit institution and payment service provider under EU directives.
In which jurisdictions does the service operate officially?
Operates officially within Finland.
Are there licenses for cryptocurrency operations?
No public information indicating cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
The bank complies with AML and KYC regulatory requirements as a licensed Finnish financial institution.
Are there security certificates (PCI DSS, etc.)?
Uses industry-standard security measures; specific certificates not publicly detailed.
Has the service undergone security audits?
Undergoes regular security audits as required by Finnish regulations.
Is there insurance for client funds?
Deposits are protected by the Finnish Deposit Guarantee Fund up to designated limits.
Which international standards does it comply with?
Compliance with EU banking regulations and security standards including PSD2, GDPR.
Have there been any regulatory fines or violations?
No publicly disclosed significant regulatory fines or violations.
Where can I find real reviews about the service?
Reviews can be found on banking review websites and Google Play store for the mobile app.
What are the main user complaints?
Occasional complaints about limited branch hours and customer service wait times.
What do users most often praise the service for?
Users praise friendly customer service and modern digital banking features.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported.
Is the interface convenient according to users?
The mobile app and web interface are considered user-friendly and straightforward.
Are clients satisfied with transaction speed?
Transaction processing is generally regarded as fast and reliable.
Do users recommend this service?
The bank has good recommendation levels among Finnish customers.
How do experts assess the service's reliability?
Experts note it as a dependable regional savings bank with solid compliance and security.
Are there industry awards and recognitions?
It was ranked 12th among Finnish banks in a major national bank comparison.
Does the service participate in payment system rankings?
Yes, recognized among notable Finnish financial institutions.
Are there recommendations from financial regulators?
Regulated and monitored by FIN-FSA with standard compliance endorsements.
What reputation does the service have among partners?
Positive reputation for local community commitment and reliable partnership.
How do they evaluate solution innovation?
Known for integrating modern digital payment methods like mobile payments and PSD2 APIs.
Are there quality service certificates?
Holds certification consistent with Finnish banking standards.
Does the company participate in industry conferences?
Likely involved in Finnish and Nordic banking sector events; no specific public data.
How does the service position itself in the market?
Positions as a local, customer-centric savings bank with strong digital service offerings.
Which fiat currencies does the service support?
Primarily supports the Euro (EUR) as Finland's official currency.
Are cryptocurrencies supported? Which ones specifically?
No support for cryptocurrencies is publicly stated.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is limited; mainly supports Euro-based transactions.
What exchange rates are used for conversion?
Exchange rates would follow market rates provided by partner banks and payment networks.
How often are exchange rates updated?
Updated in real-time or daily, consistent with banking industry practices.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Exotic currencies handling is not advertised or standard.
Are there currency restrictions in different countries?
Standard EU and Finnish banking currency and transaction restrictions apply.
What types of transfers does the service support?
Supports domestic and international bank transfers, mobile payments, card payments, and online banking transfers.
Can transfers be made between service users?
Yes, internal transfers between accounts within the bank are supported.
Are transfers to bank cards supported?
Card payments and transfers involving linked cards are supported.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported.
Is bill payment available?
Yes, customers can pay bills via online and mobile banking.
Are recurring payments supported?
Recurring payments can be set up via online banking.
Can automatic transfers be set up?
Automated transfer scheduling is supported.
Is payment scheduling available?
Payment scheduling features are offered.
Are group payments supported?
There is no specific information on group payment features.
Can payment links be created?
No verified information regarding payment link creation.
What are the minimum transaction amounts in the service?
No publicly stated minimum transaction limits; varies by transaction type.
What are the maximum amounts that can be transferred?
Maximum limits vary by user verification level and regulatory limits.
Are there daily limits on operations?
Daily transaction limits apply, consistent with Finnish banking regulations.
What monthly and annual limits are in effect?
Monthly and annual limits follow regulatory guidelines and bank policy.
Can limits be increased? How?
Limits can be increased upon customer verification and request.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts have standard initial limits and verification is required for lifting restrictions.
Do special limits apply in different countries?
The bank operates only in Finland, so no foreign country-specific limits.
Can operations be temporarily blocked?
Transactions may be blocked due to security alerts, AML risks, or regulatory compliance.
Are there limits on the number of daily operations?
Daily operation limits are part of security and compliance policies.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by account type and payment method.
What methods of funding are supported?
Account funding via bank transfer, card payments, and deposits in branches.
Are there fees for funding?
Funding fees may apply depending on method; many deposits are free.
What are the minimum funding amounts?
Minimum funding depends on payment channel; no strict standard publicly stated.
How quickly are funds credited when funding?
Funds from card payments and transfers are credited promptly, often same day.
How can money be withdrawn from the system?
Money can be withdrawn via bank transfers, ATM withdrawals, and possibly card payments.
Are there fees for fund withdrawal?
Withdrawals may incur fees depending on the method and account type.
How long does withdrawal take?
Withdrawals to bank accounts typically take 1-2 business days.
What withdrawal limits are set?
Limits depend on user verification and regulatory compliance.
How quickly are funds credited when funding with a card?
Card funding credits are processed quickly, often instantly or within hours.
How long does a bank transfer take?
Domestic bank transfers take 1 business day; SEPA transfers may take 1-2 days.
How quickly do cryptocurrency transfers arrive?
Not applicable; no cryptocurrency transactions supported.
Are transfers between users instant?
Internal transfers within the bank are usually instant.
Are there delays when funding on weekends?
Funding via bank transfer may be delayed on weekends.
Do holidays affect funding speed?
Public holidays may delay processing of payments.
Can crediting be accelerated for a fee?
Express processing options may be offered for fees in some cases.
What determines the speed of funding processing?
Processing speed depends on payment method, time of day, and banking network.
Are there notifications about funding status?
Funding status notifications are sent via app or email.
What to do if funding takes too long?
Contact customer support for assistance if funding is delayed beyond expected times.
How quickly are withdrawal requests processed?
Withdrawal requests are processed usually within 1 business day.
How long does card withdrawal take?
Card-related withdrawals depend on banking network, 1-2 business days common.
How quickly do bank transfers arrive?
Bank transfers typically arrive within 1 business day domestically.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends process next business day causing delays.
Do holidays affect withdrawal speed?
Holidays can cause delays in withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Express withdrawal services may be available for a fee depending on service.
What determines withdrawal processing time?
Processing times depend on method, time of request, and banking system.
Are there notifications about withdrawal status?
Customers receive notifications via app or email on withdrawal status.
Can a withdrawal request be canceled?
Withdrawal cancellations may be possible if requested before processing begins.
How to register with the payment service?
Registration is done online or in branch with personal identification.
What data is needed to create an account?
Personal details including name, national ID, contact info, and proof of identity.
Can registration be done without email?
Email is typically required for registration and communications.
Is phone confirmation required during registration?
Phone verification is commonly part of the registration process.
Are there age restrictions for registration?
Minimum age is usually 18 years as per Finnish banking regulations.
Can a corporate account be created?
Yes, business accounts can be opened with the necessary business documentation.
Is it required to provide real data?
Real identity verification is mandatory for legal and regulatory compliance.
Are there country restrictions for registration?
Only residents of Finland are eligible for account registration.
How long does account activation take?
Account activation is typically immediate after verification or within a few days.
What verification levels exist?
Basic and enhanced verification levels exist for increased limits and services.
What documents are required for basic verification?
Government-issued ID and proof of address.
Are documents needed for full verification?
Full verification may require additional documentation like income proof.
Are digital copies of documents accepted?
Digital document submission is accepted via secure channels.
How long does the verification procedure take?
Verification usually takes 1-3 business days.
Can the service be used without verification?
Limited service use is possible but restricted for unverified users.
What restrictions apply to unverified users?
Transaction limits and service access are restricted until verification.
Is address confirmation required?
Yes, address proof is required for verification.
Is a selfie with documents required?
May be required for identity verification under enhanced KYC.
How often do documents need to be updated?
Documents are updated based on regulatory policies, typically every few years.
What encryption technologies does the service use?
Uses secure encryption standards such as TLS for data in transit.
Is two-factor authentication supported?
Yes, 2FA is supported and recommended for account security.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verifications.
Is biometric authentication supported?
Supported in mobile app for login and transaction approvals.
Is blockchain technology used?
No public information indicating blockchain usage.
Is there a multi-level security system?
Security architecture includes multi-factor authentication and monitoring.
How is user personal data protected?
Data is protected per GDPR and Finnish privacy laws with encryption and access controls.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Yes, standard DDoS protection mechanisms are in place.
Are regular security audits conducted?
Yes, regular security and compliance audits are conducted.
What anti-phishing protection measures are provided?
Education, secure login practices, and fraud detection systems are employed.
Is there a suspicious activity detection system?
Yes, transaction monitoring and fraud detection systems are active.
How does the service combat money laundering?
Implements comprehensive AML programs and transaction monitoring.
Is there blocking of suspicious accounts?
Yes, accounts flagged for suspicious activity are blocked pending investigation.
What to do when fraud is detected?
Report immediately to customer support and security teams for resolution.
How to report suspicious activity?
Report through customer service channels or secure online forms.
Is there compensation for damage from fraudsters?
Fraud protection policies typically include compensation under Finnish law.
What user rights exist for disputed transactions?
Users can dispute transactions and request investigations under consumer protection laws.
How to dispute account blocking?
Contact customer service with required identification and case details.
Is there insurance against cyber attacks?
Broad cyber insurance may be part of risk management but not publicly detailed.
What fees does the service charge for transfers?
Transfer fees vary by method; domestic transfers often free, international may incur fees.
Are there fees for account funding?
Funding fees depend on the method; many deposits are free of charge.
Are fees charged for fund withdrawal?
Withdrawal fees depend on withdrawal method and account type.
Are there fees for currency conversion?
Currency conversion fees apply according to standard banking practice.
Are there fees for account inactivity?
No general inactivity fees are publicly listed.
Are there account maintenance fees?
Some account types may have maintenance fees depending on agreement.
Are fees charged for operation cancellation?
Fees for transaction cancellation are generally not common.
Are there fees for expedited operations?
Express services may carry additional fees.
Are there hidden fees?
The service discloses fees transparently as per Finnish consumer protection requirements.
How are fees calculated for large amounts?
Fees for large transactions are typically percentage-based or flat fees as per bank policy.
Are there different tariff plans in the service?
Different account plans exist with varying fees and services.
What advantages does VIP status provide?
VIP clients may receive personalized service and priority support.
How to get preferential conditions?
Preferential terms are often granted based on account balances or relationship status.
Are there free operations per month?
Free transactions may be included in certain account packages.
Are there discounts for active users?
Active users may qualify for discounted fees or enhanced services.
Are there corporate tariffs?
Corporate accounts have specific fee schedules tailored to business needs.
Can individual conditions be obtained?
Custom conditions can be negotiated for high-value clients.
Do promotional codes work for fee reduction?
There is no public information on promotional codes for fees.
Are there cashback programs?
Cashback programs are not standardly offered.
Are there discounts for transaction volumes?
Volume-based discounts may apply for corporate or high volume customers.
Is there an official mobile application?
Yes, the Säästöpankki Mobile app is available.
On which platforms is the application available?
Available on Android (Google Play) and iOS (Apple App Store).
What functions are available in the mobile application?
Account monitoring, payments, card management, budgeting, investments, and customer support chat.
Does functionality differ from the web version?
The app focuses on convenience and mobility; some advanced services may be web-exclusive.
Is Touch ID/Face ID supported?
Yes, biometric login using fingerprint or face recognition is supported.
Can the application work offline?
Limited offline capabilities; online connection required for transactions.
Are there push notifications about operations?
Push notifications for transaction alerts and messages are supported.
Is dark theme supported?
Dark mode theme is available in the app.
How often is the mobile application updated?
Updates occur regularly to maintain security and features, frequency varies.
Are there beta versions of the application?
No public beta program details available.
Is the web interface of the service convenient?
The web interface is user-friendly and modern.
Is responsive design supported?
The website and online banking are mobile-responsive.
In which languages is the interface available?
Finnish is the primary interface language; some English support available.
Is there a night mode for the website?
No specific night mode for the website disclosed.
Are hotkeys supported?
Hotkey support is not generally used in online banking interfaces.
Can data be exported?
Financial data export may be supported for statements and transaction histories.
Is there an API for developers?
Open banking APIs are supported for account information and payment initiation.
Is integration with other services supported?
Integration with third-party financial apps via open banking APIs is supported.
How often is the web interface updated?
Website updates occur regularly for security and feature improvements.
Are there virtual cards in the service?
Virtual card issuance is not specifically mentioned.
Can disposable cards be created?
No public information on disposable cards.
Is multi-currency account functionality supported?
Multi-currency accounts are not widely supported; Euro-focused service.
Are there investment products?
Investment products like funds and stocks trading are available.
Can interest be earned on balance?
Interest-bearing accounts are offered.
Are there credit products?
Loans, mortgages, and credit products are provided.
Is P2P trading supported?
No specific peer-to-peer trading platform is indicated.
Can cryptocurrencies be bought/sold?
Cryptocurrencies are not supported.
Is there acquiring for business?
Merchant acquiring and payment processing services are available.
Are mass payouts supported?
No specific information on bulk payouts.
Is there a loyalty program in the service?
Loyalty programs or partner rewards are not publicly detailed.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No standard cashback programs offered.
Are there referral programs?
Referral incentives are not publicly noted.
What privileges do VIP clients have?
VIP services include personalized advice and faster service.
Are there seasonal promotions and offers?
Seasonal offers are occasionally available through marketing campaigns.
Can premium status be obtained?
Premium account upgrades exist based on banking relationship.
Are there partner discounts?
Partner discounts are not widely promoted.
Are there corporate loyalty programs?
Corporate loyalty incentives are not extensively detailed.
Does the service allow operations with online casinos?
Operations with gambling sites are subject to regulations; not specifically promoted.
Are there restrictions on gambling transactions?
Likely restricted to comply with Finnish and EU gambling laws.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious gambling activity is detected.
How does the service view gambling?
The bank follows regulatory guidelines on gambling transaction monitoring.
Are there special conditions for gambling?
No specific gambling terms publicly listed.
Are casino transactions tracked?
Gambling transactions are monitored under AML and compliance rules.
Can operations with gambling sites be hidden?
Transactions disclosure follows regulatory transparency policies.
Are there notifications about gambling expenses?
No public feature for gambling expense alerts.
Are there special fees for gambling operations?
No specific gambling fees disclosed.
Can limits be set on gambling?
No specific user-set gambling limits mentioned.
Is there a self-exclusion function?
No self-exclusion service is indicated through the bank itself.
Can access to gambling sites be restricted?
The bank does not block access to websites directly.
Is gambling expense control supported?
Expense control tools exist generally for budgeting, not gambling-specific.
Are there notifications about limit exceedance?
General transaction limit notifications exist.
Can operations with casinos be blocked?
Suspicious transactions may be blocked per compliance protocols.
Is a "cooling-off period" supported?
Not publicly described.
Can help be obtained for gambling addiction?
No direct gambling addiction support; external organizations recommended.
Is there partnership with player assistance organizations?
No public partnerships indicated.
How to set up gambling expense notifications?
Not specifically available.
Which online casinos accept this payment method?
Not applicable; depends on casino integration with Finnish banking/card networks.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
No casino-specific payment bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Usage depends on casino policies, no direct bank facilitation.
Are there geographic restrictions for casino usage?
Gambling transactions comply with Finnish jurisdiction restrictions.
How do casino operators typically process transactions from this method?
Via standard bank transfers or card payments.
Are there typical processing times when used with casinos?
Processing times mirror normal payment processing times (1-2 days).
Do casinos usually charge additional fees for this method?
Fees depend on casino terms, not bank fees.
Are there any known compatibility issues with major casino platforms?
No widespread compatibility issues reported.