What is the official website of the payment service?
The official website of the Hype payment service is https://www.hype.it
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Where can I find the customer support contacts?
Customer support contact information can be found in the Help section of the official Hype website and in the app under support or contact us.
What is the hotline phone number?
Verified phone hotline number specific to Hype is not publicly listed; typically support is provided via app chat, email, and web forms.
Is there a toll-free support number?
No publicly available information confirms a toll-free support number for Hype; customer support is mainly digital.
What is the email address for technical support?
Specific technical support email is not explicitly disclosed; users are encouraged to contact via the app or website customer service forms.
Are there separate emails for different types of inquiries?
No verified details on dedicated emails for different inquiry types; communication is consolidated through the web/app support system.
Where can I find the online chat support?
Online chat support is available within the Hype mobile app and on their official website for customer assistance.
Does the chat support work 24/7?
Yes, Hype offers 7-days-a-week customer support with chat coverage reportedly available daily, sometimes mentioned as "7/7".
Is there support through messengers (Telegram, WhatsApp)?
Hype offers some customer support through WhatsApp besides the app and email channels.
What are the support working hours?
Support generally operates every day, with 7/7 availability mentioned in sources, but exact hours are not explicitly detailed.
Does support work on weekends and holidays?
Yes, support is available on weekends and holidays as indicated by 7/7 operation claims.
Are there regional offices for in-person visits?
Yes, there are physical offices primarily in Italy for in-person visits.
Where are the physical offices located?
The main physical office address is Piazza Gaudenzio Sella 1, 13900 Biella, Italy.
Can I schedule a personal meeting?
Scheduling a personal meeting is possible, typically by contacting customer service through official channels to arrange.
Are there representatives in different countries?
Currently, the company mainly operates within Italy and the European Economic Area; no extensive international offices reported.
In which languages is support available?
Support is available primarily in Italian; English support may be limited or via English-language digital communication.
How quickly does support respond to requests?
The average response time for support inquiries is usually within 24 hours.
Is there a priority system for VIP clients?
Yes, Hype offers VIP customer service with priority handling for premium account holders.
Can I request a callback?
There is no publicly confirmed callback service; contact is mainly digital through chat or email.
When was the payment service founded?
Hype was founded in 2015.
Who is the founder and owner of the service?
Hype is owned as a joint venture between Banca Sella Holding and illimity bank; founder names are not explicitly stated.
In which country is the company registered?
The company is registered in Italy.
What is the development history of the payment service?
Founded in 2015 as Italy’s first challenger bank, Hype quickly grew user base and developed services like instant payments, credit boost, loans, and crypto trading integration in 2024.
Have there been major updates or rebranding?
Major updates include adding Bitcoin trading service in beta since 2024 and expanding credit products and insurance offerings.
Who sits on the company's board of directors?
Specific board member details are not publicly listed for Hype; it is overseen by its parent shareholders Banca Sella and illimity bank leadership.
Are there investors or partners in the service?
Investors include Banca Sella Holding and illimity bank as strategic partners.
Does the company participate in stock trading?
Hype itself is not publicly traded; its parent entities are separate financial institutions.
What is the company's market capitalization?
Market capitalization data for Hype specifically is not available as it is a private entity.
Are there subsidiary companies or branches?
No verified information exists about subsidiaries, but Hype operates branches or offices in Italy.
What licenses does the payment service have?
Hype S.p.A. is authorized by the Bank of Italy as an Electronic Money Institution (EMI) since February 2020.
In which jurisdictions does the service operate officially?
Hype operates officially in Italy and is permitted to operate under the European Economic Area (EEA) passporting rules.
Are there licenses for cryptocurrency operations?
Hype recently introduced cryptocurrency trading services, though specific crypto licenses are not explicitly stated.
Does the service comply with AML/KYC requirements?
Hype complies with AML and KYC regulations as required by the Bank of Italy and EU standards.
Are there security certificates (PCI DSS, etc.)?
Hype employs advanced security measures with technologies like 3D Secure for card transactions; PCI DSS compliance is standard in such services but exact certificates are not detailed.
Has the service undergone security audits?
While exact audits are not public, compliance with regulatory security standards implies regular security audits.
Is there insurance for client funds?
Client funds are safeguarded according to financial regulations; as a non-bank EMI, Hype does not participate in deposit guarantee schemes but must ensure fund segregation and protection.
Which international standards does it comply with?
Hype complies with EMIs directive, SEPA standards, and regulations stipulated by the Bank of Italy and EU financial directives.
Have there been any regulatory fines or violations?
No public information found on regulatory fines or violations against Hype.
Where can I find real reviews about the service?
Real user reviews can be found on Trustpilot, app stores (Google Play, Apple App Store), and fintech review websites.
What are the main user complaints?
Common complaints include occasional account blocks, app performance issues, and restrictions with document verification or card blocking policies.
What do users most often praise the service for?
Users praise instant payments, easy money transfers, hands-on expense management tools, and their cashback programs.
Are there issues with fund withdrawals?
Some users report delays or blocks especially related to document expiry or verification issues, but generally withdrawals are processed smoothly.
Is the interface convenient according to users?
The user interface is widely regarded as intuitive and easy to use by most users.
Are clients satisfied with transaction speed?
Transaction speed and instant payment features receive positive feedback for quick processing.
Do users recommend this service?
Many users recommend Hype, especially younger demographics who prefer digital-first banking solutions.
How do experts assess the service's reliability?
Experts acknowledge Hype as one of the leading challenger banks in Italy with a robust digital platform.
Are there industry awards and recognitions?
Hype was recognized as the Best Prepaid Debit Card of the Year by Osservatorio Finanziario in 2019.
Does the service participate in payment system rankings?
Hype is an active participant in fintech rankings within Italy and Europe, noted for innovation and growth.
Are there recommendations from financial regulators?
The Bank of Italy’s authorization and oversight suggests regulatory confidence in Hype’s operations.
What reputation does the service have among partners?
Partners regard Hype as an innovative and reliable digital payment solution within the Italian fintech ecosystem.
How do they evaluate solution innovation?
Hype is evaluated as highly innovative, pioneering digital banking and ecommerce payment integration in Italy.
Are there quality service certificates?
Hype holds regulatory licenses and operates under strict financial service quality standards, though specific quality certificates are not detailed.
Does the company participate in industry conferences?
Hype representatives participate in fintech and banking industry conferences in Italy and Europe.
How does the service position itself in the market?
Hype positions itself as a leading challenger bank and digital payments innovator targeting young, tech-savvy consumers.
Which fiat currencies does the service support?
The service primarily supports Euro (EUR) fiat currency, aligned with its Italian and EEA market.
Are cryptocurrencies supported? Which ones specifically?
Hype supports Bitcoin trading on its platform as of recent updates.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is issued by Hype.
Can currencies be converted within the service?
Currency conversion features are not prominently offered; the focus is on Euro transactions and Bitcoin trading.
What exchange rates are used for conversion?
General currency conversions, if available, use market standard rates from banking or card networks.
How often are exchange rates updated?
Exchange rates would typically update in real-time or daily as per banking standards.
Are stablecoins supported?
Stablecoins are not currently supported by Hype.
Can exotic currencies be handled?
Exotic or non-Euro currencies are generally not supported as primary Hype banking is Euro centric.
Are there currency restrictions in different countries?
Usage is primarily restricted to Italy and EEA countries, with limitations on currency transactions abroad.
What types of transfers does the service support?
Hype supports instant payments, ordinary and SEPA transfers, peer-to-peer transfers, and card payments.
Can transfers be made between service users?
Yes, instant P2P transfers between Hype users are supported for free.
Are transfers to bank cards supported?
Transfers to bank cards are supported through standard payment rails like SEPA.
Can money be transferred to bank accounts?
Yes, money transfers to bank accounts are standard features, including instant and SEPA transfers.
Is bill payment available?
Bill payment support is available including tax payment (F24) with simplification tools.
Are recurring payments supported?
Recurring payments setup is generally available in line with banking standards.
Can automatic transfers be set up?
Automated transfer scheduling is usually supported through the app’s features.
Is payment scheduling available?
Yes, payment scheduling features are included.
Are group payments supported?
Group payment splitting is possible through the app functionalities.
Can payment links be created?
Payment link generation and sharing features are not explicitly confirmed but common in digital wallets.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary depending on the operation but are generally low or zero for digital transactions.
What are the maximum amounts that can be transferred?
Maximum transaction limits depend on account level; standard and premium accounts have different annual trading caps.
Are there daily limits on operations?
Daily transaction limits exist depending on verification and account type.
What monthly and annual limits are in effect?
Annual limits, including a $2,700 cap for basic accounts on crypto trading and higher for premium.
Can limits be increased? How?
Limits can be increased by upgrading account tiers and completing higher verification levels.
Do limits differ for verified users?
Verified users enjoy higher transaction and withdrawal limits.
Are there restrictions for new accounts?
New accounts face tighter limits until they are verified.
Do special limits apply in different countries?
Limits are largely standardized for Italy/EEA but may vary by region based on regulations.
Can operations be temporarily blocked?
Yes, operations can be blocked due to compliance or verification issues.
Are there limits on the number of daily operations?
Yes, daily transaction count limits exist according to account type.
What are the minimum amounts for account funding?
Minimum deposit amounts are low, starting from a few euros depending on funding method.
What methods of funding are supported?
Funding can be done via bank transfer (IBAN), card payments, and authorized agents.
Are there fees for funding?
Funding via bank transfer is typically free; funding from points of sale may incur fees.
What are the minimum funding amounts?
Minimum funding amounts align with standard digital banking, often starting at 1 euro or similar.
How quickly are funds credited when funding?
Funds from bank transfers and card payments are usually credited promptly, often within hours or immediately for instant payments.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, bank transfers, or to linked card wallets.
Are there fees for fund withdrawal?
There are free withdrawal limits (e.g., 250 EUR per month free ATM withdrawals), then fees apply.
How long does withdrawal take?
Withdrawals generally take from instant (ATM) up to 1-3 business days (bank transfers).
What withdrawal limits are set?
Withdrawal limits vary by account type, with premium plans offering higher limits.
How quickly are funds credited when funding with a card?
Card funding usually credits immediately or within minutes.
How long does a bank transfer take?
Bank transfers take from instant (SEPA instant) to up to 1 business day.
How quickly do cryptocurrency transfers arrive?
Crypto transactions depend on blockchain speeds; generally minutes to an hour.
Are transfers between users instant?
Yes, internal transfers between Hype users are instant and free.
Are there delays when funding on weekends?
Weekend funding via instant payment systems is mostly instant; bank transfers may delay.
Do holidays affect funding speed?
Public holidays may impact traditional bank transfer times but not instant payments.
Can crediting be accelerated for a fee?
No public details on express funding fees; instant payments generally free.
What determines the speed of funding processing?
Payment rail (instant vs standard transfer), bank schedules, and verification status impact speed.
Are there notifications about funding status?
Yes, users receive notifications through app about funding and transaction statuses.
What to do if funding takes too long?
Contact customer support via app or website to report delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests are processed promptly, usually within the same business day.
How long does card withdrawal take?
Card withdrawal is nearly instant or within minutes as it depends on card network processing.
How quickly do bank transfers arrive?
Bank transfers arrive within the same or next business day for SEPA payments.
Are cryptocurrency withdrawals instant?
Crypto withdrawals take minutes depending on blockchain confirmations.
Are there withdrawal delays on weekends?
Withdrawals via bank transfer may face weekend delays; ATM withdrawals available 24/7.
Do holidays affect withdrawal speed?
Holidays can delay withdrawal processing on bank transfer routes.
Can withdrawal be accelerated for an additional fee?
No publicly available express withdrawal fee options confirmed.
What determines withdrawal processing time?
Processing time depends on withdrawal method, verification, and banking hours.
Are there notifications about withdrawal status?
Yes, withdrawal status notifications are sent via the app.
Can a withdrawal request be canceled?
Cancellation of withdrawal requests depends on processing stage; often cancellable if not completed.
How to register with the payment service?
Registration is completed online via the Hype website or app with user details and verification.
What data is needed to create an account?
Basic data includes full name, date of birth, address, valid ID, contact details such as phone and email.
Can registration be done without email?
Registration without email is uncommon; email is standard for verification and communication.
Is phone confirmation required during registration?
Phone verification via SMS is required for security and account confirmation.
Are there age restrictions for registration?
Minimum age to register is 12 years, with parental consent required for minors.
Can a corporate account be created?
Corporate/business accounts availability is not prominently advertised; primarily personal accounts.
Is it required to provide real data?
Yes, real and accurate data is required for AML/KYC compliance.
Are there country restrictions for registration?
Registration limited to residents of Italy and countries within the EEA.
How long does account activation take?
Account activation typically occurs within minutes to a few hours after registration and verification.
What verification levels exist?
Verification tiers include basic identity verification and enhanced verification for higher limits.
What documents are required for basic verification?
Basic verification requires government-issued ID (passport or national ID card) and proof of address.
Are documents needed for full verification?
Full verification may require additional documents such as proof of income or residence utility bills.
Are digital copies of documents accepted?
Digital copies of documents can be submitted via the app for verification.
How long does the verification procedure take?
Verification typically completes within 24-48 hours.
Can the service be used without verification?
Limited usage possible without verification but with restrictions on funding, withdrawals, and transaction limits.
What restrictions apply to unverified users?
Unverified users face reduced limits on transactions, withdrawals, and may lack access to credit services.
Is address confirmation required?
Address verification is required for higher account tiers or regulatory compliance.
Is a selfie with documents required?
A selfie with identity documents is often required to confirm identity during KYC.
How often do documents need to be updated?
Documents may need refreshing every 1-2 years or upon significant personal data changes.
What encryption technologies does the service use?
Hype uses industry-standard encryption protocols such as TLS and 3D Secure for payment security.
Is two-factor authentication supported?
Yes, 2FA is available typically via app notifications or SMS for added security.
Are there SMS confirmations for operations?
SMS confirmations are used for verification and transaction approval.
Is biometric authentication supported?
Biometric login via mobile app (fingerprint or facial recognition) is supported.
Is blockchain technology used?
Blockchain is used internally for cryptocurrency trading features.
Is there a multi-level security system?
Yes, Hype employs multi-layered security including encryption, biometric, 2FA, and fraud detection.
How is user personal data protected?
Personal data protection follows GDPR compliance and strict privacy policies.
Is cold storage used for cryptocurrencies?
Crypto assets are mostly held in secure wallets with some cold storage to protect user funds.
Is there DDoS attack protection?
Hype implements DDoS protection measures to maintain service availability.
Are regular security audits conducted?
Regular security audits are conducted as part of regulatory compliance.
What anti-phishing protection measures are provided?
Anti-phishing includes transaction alerts, secure login protocols, and user education.
Is there a suspicious activity detection system?
The service deploys AI and rule-based systems to detect suspicious and fraudulent activity.
How does the service combat money laundering?
AML procedures include KYC checks, transaction monitoring, and reporting suspicious activity to authorities.
Is there blocking of suspicious accounts?
Accounts flagged for suspicious activity may be blocked or frozen pending investigation.
What to do when fraud is detected?
Users should immediately contact support; fraud cases are investigated and mitigated as per policy.
How to report suspicious activity?
Suspicious activity can be reported directly via the app or customer service.
Is there compensation for damage from fraudsters?
There are fraud protection policies in place; compensation depends on case specifics and terms.
What user rights exist for disputed transactions?
Users can dispute unauthorized transactions according to consumer protection laws and service terms.
How to dispute account blocking?
Account blocks can be disputed by contacting customer service and submitting required identification and explanation.
Is there insurance against cyber attacks?
The company likely holds cyber insurance, though specific details are not public.
What fees does the service charge for transfers?
Transfers, including ordinary and instant SEPA payments, are typically free for most account plans.
Are there fees for account funding?
Funding by bank transfer is free; fees may apply for funding at points of sale or by card top-ups.
Are fees charged for fund withdrawal?
Free ATM withdrawals up to 250 EUR/month; fees apply thereafter or for other withdrawal methods.
Are there fees for currency conversion?
Conversion fees align with standard network charges; not prominently detailed.
Are there fees for account inactivity?
No publicly stated inactivity fees.
Are there account maintenance fees?
Free or low-cost standard account maintenance fees depending on account tier.
Are fees charged for operation cancellation?
Operation cancellation fees are usually not charged.
Are there fees for expedited operations?
Express payment options are free; no clear express fee policy publicly listed.
Are there hidden fees?
Fees are generally disclosed transparently on the official site.
How are fees calculated for large amounts?
Fees for large transactions depend on the account type and operation nature; premium tiers have favorable terms.
Are there different tariff plans in the service?
Yes, Hype offers multiple plans such as Start, Plus, and Premium with varying features and fees.
What advantages does VIP status provide?
VIP status offers enhanced customer service, higher transaction limits, and special discounts and benefits.
How to get preferential conditions?
Achieving higher-tier accounts through subscription plans or invite only.
Are there free operations per month?
Some free services and operations per month are included depending on plan.
Are there discounts for active users?
Discounts and cashback offers are available for frequent users.
Are there corporate tariffs?
Corporate tariffs are not prominently advertised but may be available upon request.
Can individual conditions be obtained?
Custom conditions can be negotiated for premium clients.
Do promotional codes work for fee reduction?
Promotional codes and cashback promotions occasionally reduce fees.
Are there cashback programs?
Yes, cashback programs offering 1% to 3% rewards on purchases.
Are there discounts for transaction volumes?
Volume discounts are available primarily for upper-tier accounts.
Is there an official mobile application?
Yes, Hype has an official mobile application.
On which platforms is the application available?
The mobile app is available on iOS (Apple) and Android platforms.
What functions are available in the mobile application?
The app offers account management, card controls, instant payments, savings tools, notifications, crypto trading beta, and customer support chat.
Does functionality differ from the web version?
The app provides more on-the-go features and instant notifications; the web version is more limited.
Is Touch ID/Face ID supported?
Biometric authentication such as Touch ID and Face ID is supported in the app.
Can the application work offline?
Offline functionality is limited; real-time banking requires online connectivity.
Are there push notifications about operations?
Push notifications on transactions and account activity are supported.
Is dark theme supported?
Dark mode is supported in the mobile app.
How often is the mobile application updated?
The app receives frequent updates, typically monthly or quarterly.
Are there beta versions of the application?
Beta tests are occasionally run for new features.
Is the web interface of the service convenient?
The web interface is user-friendly and designed for easy navigation.
Is responsive design supported?
Yes, the website is mobile-responsive.
In which languages is the interface available?
The interface is available primarily in Italian, with some English language support.
Is there a night mode for the website?
Night/dark mode is supported on the website.
Are hotkeys supported?
Hotkeys are generally not a feature of the web interface.
Can data be exported?
Users can export certain data, such as transaction histories, in common formats like PDF or CSV.
Is there an API for developers?
There is no public developer API currently available.
Is integration with other services supported?
Integration with Apple Pay, Google Pay, and other payment services is supported.
How often is the web interface updated?
The web platform is updated periodically with improvements and new features several times a year.
Are there virtual cards in the service?
Yes, virtual cards are issued for online and in-app payments.
Can disposable cards be created?
Temporary or disposable virtual cards can be created for enhanced security.
Is multi-currency account functionality supported?
Multi-currency accounts are not the primary offering; the focus is Euro-based.
Are there investment products?
Investment products are limited; cryptocurrency trading is the main investment-related feature.
Can interest be earned on balance?
No standard interest is paid on account balances.
Are there credit products?
Personal loans and credit boost facilities are offered on certain plans.
Is P2P trading supported?
Peer-to-peer payments within the platform are supported.
Can cryptocurrencies be bought/sold?
Bitcoin can be bought and sold within the Hype platform.
Is there acquiring for business?
Merchant acquiring services are not a core feature of Hype.
Are mass payouts supported?
No information indicates mass payout capabilities.
Is there a loyalty program in the service?
Cashback and reward programs form the loyalty approach.
How are bonus points earned?
Bonus cashback points are earned on eligible purchases.
Is there cashback for operations?
Cashback ranging 1%-3% is available depending on the plan.
Are there referral programs?
Yes, referral programs exist offering rewards for bringing new users.
What privileges do VIP clients have?
VIP clients enjoy priority support, higher limits, and exclusive offers.
Are there seasonal promotions and offers?
Seasonal promotions and cashback deals are regularly offered.
Can premium status be obtained?
Premium status is available via subscription plans.
Are there partner discounts?
Partner merchant discounts are part of premium plans.
Are there corporate loyalty programs?
Corporate loyalty programs are not prominently featured.
Does the service allow operations with online casinos?
There are no confirmed services or policies promoting online casino transactions.
Are there restrictions on gambling transactions?
Gambling transactions may be restricted or monitored under regulatory compliance.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious casino-related activity is detected.
How does the service view gambling?
The service likely views gambling transactions cautiously with compliance focus.
Are there special conditions for gambling?
Specific gambling transaction conditions are not publicly detailed.
Are casino transactions tracked?
Yes, gambling-related transactions are monitored under AML rules.
Can operations with gambling sites be hidden?
No, transparency and monitoring are required by regulation.
Are there notifications about gambling expenses?
Notifications related to suspicious or controlled spending may be provided.
Are there special fees for gambling operations?
Gambling operation fees are not clearly outlined publicly.
Can limits be set on gambling?
Spending controls can be configured for risky behaviors.
Is there a self-exclusion function?
Responsible gaming tools such as self-exclusion are expected but not explicitly stated.
Can access to gambling sites be restricted?
Access blocking can be implemented based on service policies.
Is gambling expense control supported?
Expense controls for gambling can be managed within payment limits.
Are there notifications about limit exceedance?
Users can be alerted when spending limits are approached/exceeded.
Can operations with casinos be blocked?
Yes, casino transactions can be blocked under compliance rules.
Is there gambling expense statistics?
Detailed gambling expenditure reports are unlikely but general spending analytics exist.
Is a "cooling-off period" supported?
Not explicitly documented.
Can help be obtained for gambling addiction?
Specific gambling addiction help support is not detailed.
Is there partnership with player assistance organizations?
No public information on partnerships for gambling addiction support.
How to set up gambling expense notifications?
Users should contact support or use app settings to manage spending alerts.
Which online casinos accept this payment method?
There is no official list of online casinos accepting Hype.
Are there exclusive partnerships with specific casinos?
No verified exclusive casino partnerships.
Do conditions differ when used in different casinos?
No confirmed casino-specific variations.
Are there special bonuses for using this method in casinos?
No official casino-specific bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Possible but subject to regulatory compliance and casino policies.
Are there geographic restrictions for casino usage?
Gambling transaction use follows regional legal restrictions.
How do casino operators typically process transactions from this method?
Casinos process payments through standard card or bank transfer networks.
Are there typical processing times when used with casinos?
Processing times align with card or bank payment speeds.
Do casinos usually charge additional fees for this method?
Casinos may charge typical payment processing fees.
Are there any known compatibility issues with major casino platforms?
No known significant compatibility issues with major casino platforms.