What is the official website of the payment service?
https://www.ibk.co.kr
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Where can I find the customer support contacts?
Customer support contact details can be found on the official IBK Bank (South Korea) website under the "Customer Service" section.
What is the hotline phone number?
1566-2566 (within Korea), +82-31-888-8000 (from abroad)
Is there a toll-free support number?
IBK Bank provides a toll-free number 080-800-0119 for specific services within South Korea.
What is the email address for technical support?
IBK Bank typically does not list a direct technical support email; use the online inquiry forms on their website for technical assistance.
Are there separate emails for different types of inquiries?
IBK Bank uses online forms segmented by inquiry type; direct email addresses are generally not publicly provided for each department.
Where can I find the online chat support?
Online chat support is accessible via the "Customer Service > 1:1 Inquiry" section on the bank’s official website and mobile app.
Does the chat support work 24/7?
Online chat or AI chatbot support is usually available 24/7, but live agent availability may be limited to business hours on typical banking days.
Is there support through messengers (Telegram, WhatsApp)?
Support through global messengers like Telegram and WhatsApp is generally not offered by major South Korean banks, including IBK Bank.
What are the support working hours?
Customer service typically operates Monday to Friday, 9:00 AM to 6:00 PM KST, excluding national holidays.
Does support work on weekends and holidays?
Live customer support is usually unavailable on weekends and Korean national holidays; self-service channels may function 24/7.
Are there regional offices for in-person visits?
IBK Bank has a nationwide branch network accessible for in-person services at various locations throughout South Korea.
Where are the physical offices located?
The head office is at 50 Eulji-ro 2-ga, Jung-gu, Seoul, South Korea; numerous regional branches are located nationwide.
Can I schedule a personal meeting?
Personal meetings at IBK branches can be scheduled in advance via phone, online form, or directly at the branch.
Are there representatives in different countries?
Major South Korean banks have limited overseas branches; IBK has representative offices in select countries such as China, Vietnam, and Cambodia.
In which languages is support available?
Customer service is primarily offered in Korean; English and some other languages may be supported at select branches and for international customers.
How quickly does support respond to requests?
Response times vary; phone inquiries are handled immediately during working hours, while email or form inquiries are usually answered within 1-3 business days.
Is there a priority system for VIP clients?
As with most banks, VIP and Premier banking clients typically receive dedicated account managers and prioritized support services.
Can I request a callback?
Many banks, including IBK, allow callback requests through their website or customer service hotline, based on issue urgency and availability.
When was the payment service founded?
Industrial Bank of Korea (IBK) was founded on August 1, 1961.
Who is the founder and owner of the service?
Established by the government of South Korea, ownership remains majority-held by the Korean Ministry of Economy and Finance.
In which country is the company registered?
Registered in South Korea under national banking regulations.
What is the development history of the payment service?
Launched in 1961 to support SMEs, IBK expanded banking/payment services, added global branches, invested in digital banking, and advanced payment technologies over decades.
Have there been major updates or rebranding?
IBK has modernized its visual identity, introduced digital banking platforms, and updated products for digital transformation, but has not had major rebranding.
Who sits on the company's board of directors?
The board includes a government-appointed CEO, executive directors, and external auditors, all publicly listed in annual reports and on the corporate site.
Are there investors or partners in the service?
The South Korean government is the principal shareholder; the bank partners with global financial institutions, fintechs, and technology providers.
Does the company participate in stock trading?
Yes, IBK is listed on the Korea Exchange (KRX).
What is the company's market capitalization?
Market capitalization fluctuates; specific up-to-date figures can be checked on financial information platforms for Korea Exchange (KRX: 024110).
Are there subsidiary companies or branches?
IBK owns various subsidiaries such as IBK Capital Corporation and IBK Securities, and maintains branch offices in Korea and key international markets.
What licenses does the payment service have?
Holds a full banking license from the Financial Services Commission of Korea and necessary payment service provider authorizations.
In which jurisdictions does the service operate officially?
Official operations in South Korea, with authorized overseas branches/offices in China, Vietnam, Cambodia, and more.
Are there licenses for cryptocurrency operations?
IBK does not publicly provide cryptocurrency-specific licenses; Korean banks typically partner with licensed crypto exchanges for fiat-crypto support.
Does the service comply with AML/KYC requirements?
Fully complies with anti-money laundering (AML) and know-your-customer (KYC) regulations as mandated by Korean law.
Are there security certificates (PCI DSS, etc.)?
Major banks, including IBK, meet PCI DSS for card processing and apply additional security certifications stipulated by Korean authorities.
Has the service undergone security audits?
Regular security audits are mandated for Korean banks; IBK undergoes audits by regulators and independent security firms periodically.
Is there insurance for client funds?
Deposit insurance is provided through the Korea Deposit Insurance Corporation (KDIC) for eligible client funds as per national regulations.
Which international standards does it comply with?
Compliance with ISO/IEC 27001 (information security), PCI DSS (card payments), and other global banking standards is maintained.
Have there been any regulatory fines or violations?
Public disclosures and news sources should be checked for recent violations; South Korean banks are typically closely monitored and must disclose significant penalties.
Where can I find real reviews about the service?
Reviews are available on Google Play, Apple App Store, major Korean consumer forums, Naver, and financial product comparison sites.
What are the main user complaints?
Users report occasional app bugs, slow customer service during peak periods, and issues with international wire transfers or language barriers.
What do users most often praise the service for?
Users appreciate the scope of services, robust branch network, security features, and reliable mobile/web platforms.
Are there issues with fund withdrawals?
Occasional delays occur due to regulatory checks or maintenance; major systemic withdrawal issues are uncommon in leading Korean banks.
Is the interface convenient according to users?
Most users consider the interface user-friendly and modern, especially following recent digital platform upgrades.
Are clients satisfied with transaction speed?
Transactions, both domestic and online, are generally rated fast and efficient, meeting industry standards for Korea.
Do users recommend this service?
User recommendation rates are high among Korean SMEs and individuals; expatriate users may prefer banks with broader English support.
How do experts assess the service's reliability?
Financial experts consistently rate IBK as stable, well-managed, and trusted by millions in South Korea for both business and retail banking.
Are there industry awards and recognitions?
IBK has received awards for SME support, digital innovation, and social responsibility from Korean banking and financial industry organizations.
Does the service participate in payment system rankings?
IBK is regularly ranked among South Korea’s top banks and payment providers in industry and consumer finance surveys.
Are there recommendations from financial regulators?
IBK is positively referenced by Korean regulators for compliance and contributions to SME sector, but recommendations are typically general, not brand-specific.
What reputation does the service have among partners?
Maintains a solid reputation with Korean and global partners for transaction processing reliability and strict regulatory compliance.
How do they evaluate solution innovation?
Recognized for ongoing digital transformation, including mobile and internet banking upgrades, open API adoption, and digital SME solutions.
Are there quality service certificates?
Holds ISO and Korean quality service certifications per mandatory banking sector requirements.
Does the company participate in industry conferences?
Participates in major Korean and international banking, fintech, and SME finance conferences as a speaker, panelist, or contributing participant.
How does the service position itself in the market?
IBK positions itself as a leader in SME and retail banking, emphasizing digital transformation, accessibility, and robust customer service.
Which fiat currencies does the service support?
Supports South Korean won (KRW) and multiple major global currencies for foreign exchange and remittance purposes.
Are cryptocurrencies supported? Which ones specifically?
IBK does not directly offer cryptocurrency services; it partners with licensed crypto exchanges but does not process crypto deposits/withdrawals.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or blockchain token is offered by IBK Bank.
Can currencies be converted within the service?
Currency conversion is available for eligible account holders, using FX services at prevailing bank or market rates.
What exchange rates are used for conversion?
Uses real-time rates based on domestic interbank/market rates and may include a margin or spread per standard banking practice.
How often are exchange rates updated?
Exchange rates are updated in real time during market hours; off-hours transactions are settled at next available rates.
Are stablecoins supported?
Stablecoin processing is not offered by IBK Bank as of now.
Can exotic currencies be handled?
Exotic currencies may be exchanged at select branches or by special request, subject to availability and regulatory limits.
Are there currency restrictions in different countries?
Cross-border currency services are subject to South Korean and receiving country regulations; currency controls and sanctions apply as per compliance laws.
What types of transfers does the service support?
Domestic and international bank transfers, SEPA, SWIFT, in-branch transfers, online/mobile payments, and scheduled transfers are available.
Can transfers be made between service users?
Yes, peer-to-peer transfers within IBK accounts are supported online, via mobile app, and at branches.
Are transfers to bank cards supported?
Transfers from IBK to debit/credit cards are provided domestically; international card transfers may be restricted or unavailable.
Can money be transferred to bank accounts?
Yes, IBK supports transfers to domestic and international bank accounts using standard account-based protocols.
Is bill payment available?
Direct bill payment for utilities, taxes, tuition, and other recurring services is available through e-banking and mobile channels.
Are recurring payments supported?
Users can set up recurring payments for regular expenses through online/mobile banking and branch assistance.
Can automatic transfers be set up?
Automatic transfers are fully supported, including date-based scheduling for personal or business payments.
Is payment scheduling available?
Payments can be scheduled in advance for defined dates or based on recurring cycles.
Are group payments supported?
Group payment/splitting features may be limited; generally managed via multiple single transfers.
Can payment links be created?
Payment link generation is not a common practice in traditional Korean banking, but third-party integrations may be available.
What are the minimum transaction amounts in the service?
Minimum transaction limits depend on payment type and channel, typically starting at 1,000 KRW for most services.
What are the maximum amounts that can be transferred?
Maximum transfer amounts are defined by account verification status, regulatory constraints, and user settings; higher limits require additional verification.
Are there daily limits on operations?
Daily transaction limits exist for online, mobile, and ATM transactions to prevent fraud and comply with regulations.
What monthly and annual limits are in effect?
Monthly and annual transaction volume limits are applied based on account status, with higher tiers for verified or business users.
Can limits be increased? How?
Limits can be increased by providing additional documentation and completing enhanced verification at a branch or through secure online requests.
Do limits differ for verified users?
Verified users with KYC completion benefit from higher transaction and funding limits.
Are there restrictions for new accounts?
New or recently opened accounts may be subject to lower initial transaction limits until further verification is completed.
Do special limits apply in different countries?
International usage and transaction limits may apply based on local law and cross-border regulatory requirements.
Can operations be temporarily blocked?
Accounts can be temporarily suspended for security, regulatory, or user-requested reasons.
Are there limits on the number of daily operations?
Daily transaction count limits may be imposed to mitigate fraud and for compliance.
What are the minimum amounts for account funding?
Minimum funding (deposit) amounts are low, typically around 1,000 KRW or based on product type.
What methods of funding are supported?
Supports cash deposits, domestic/international wire transfers, ACH, mobile deposit, and certain third-party remittance and payment platforms.
Are there fees for funding?
Most inbound deposits to personal accounts are free; certain funding methods or international transfers may incur fees.
What are the minimum funding amounts?
Minimum funding thresholds depend on channel, generally very low for cash/transfer deposits.
How quickly are funds credited when funding?
In-country deposits and real-time transfers are credited instantly; cross-border or offline channels take longer.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, in-branch teller, online bank transfer, and selected third-party withdrawal services.
Are there fees for fund withdrawal?
ATM withdrawals in-network are usually free; out-of-network, overseas, and large-value transactions may incur fees.
How long does withdrawal take?
ATM or in-branch withdrawals are immediate; bank transfer withdrawal speed depends on channel and destination, ranging from instant to several business days.
What withdrawal limits are set?
Withdrawal amounts are limited per transaction, daily, and per channel as defined by account type and verification levels.
How quickly are funds credited when funding with a card?
Card funding is typically processed instantly for eligible IBK-issued debit cards.
How long does a bank transfer take?
Domestic transfers are processed real-time or same day; international transfers may require 1–5 business days based on destination and clearing systems.
How quickly do cryptocurrency transfers arrive?
As IBK does not directly process crypto, processing timing depends on partnered exchanges rather than the bank itself.
Are transfers between users instant?
Internal transfers between IBK accounts are processed instantly through online, mobile, and ATM channels.
Are there delays when funding on weekends?
Some funding channels (ATM, online) work 24/7, but interbank and select deposit methods may be delayed until the next business day.
Do holidays affect funding speed?
National holiday processing delays may occur, especially for inter-bank and international funding or outgoing transactions.
Can crediting be accelerated for a fee?
Priority crediting is not typically offered in Korean retail banking; processing speed depends on channel and compliance checks.
What determines the speed of funding processing?
Processing speed is affected by channel (online/branch), banking hours, verification requirements, and compliance checks.
Are there notifications about funding status?
Customers receive automated SMS, email, or in-app notifications for funding and transfer status updates.
What to do if funding takes too long?
Contact customer support via phone or online inquiry to investigate and resolve delayed funding issues; escalate with reference number if needed.
How quickly are withdrawal requests processed?
Withdrawal requests via ATM or branch are instant; remote or large-value requests may require additional processing time.
How long does card withdrawal take?
Cash withdrawals at ATMs occur instantly; exceptions may apply based on machine/network status.
How quickly do bank transfers arrive?
Domestic transfers are same-day or real-time; cross-border transfers typically take 1–5 business days.
Are cryptocurrency withdrawals instant?
Not applicable for IBK, as the bank does not process crypto withdrawals.
Are there withdrawal delays on weekends?
Withdrawals at ATMs are unaffected; transfers to other banks or countries may be delayed until the next working day.
Do holidays affect withdrawal speed?
Yes, national holidays delay processing for interbank and international transactions; self-service ATMs operate as usual.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal is not an option for retail clients; urgent transactions can be requested in-person at some branches.
What determines withdrawal processing time?
Method of withdrawal, amount, security checks, and destination impact processing speed.
Are there notifications about withdrawal status?
Yes, banking clients receive real-time notifications by SMS, app alert, or email for withdrawals.
Can a withdrawal request be canceled?
Withdrawal cancellation is possible before completion for pending transactions; completed ATM withdrawals cannot be canceled.
How to register with the payment service?
Register at an IBK branch with a valid ID, or through the bank’s website or mobile app by following KYC and digital authentication steps.
What data is needed to create an account?
Standard account creation requires government-issued ID, contact details, proof of address, and possibly employment or business information.
Can registration be done without email?
Email is generally requested but not always mandatory if you register in-branch; mobile number is usually required for account management.
Is phone confirmation required during registration?
Phone number verification is standard during digital registration for security and communication purposes.
Are there age restrictions for registration?
Must be at least 18 years old to open a personal IBK banking account, per Korean financial regulations.
Can a corporate account be created?
Yes, corporate accounts can be created with appropriate business registration documents and proof of authorization.
Is it required to provide real data?
Accurate personal and business data must be provided for compliance with AML and KYC regulations.
Are there country restrictions for registration?
Only South Korean residents, citizens, or legal entities can open accounts; exceptions apply for certain overseas Korean nationals and businesses.
How long does account activation take?
Account activation is immediate to 2 business days after in-person or online application and successful verification.
What verification levels exist?
At least two levels—basic verification (ID check) and enhanced verification (additional documents, income, address); higher tiers unlock more features/limits.
What documents are required for basic verification?
Basic verification requires Korean identification (resident card, passport), phone number, and potentially proof of address.
Are documents needed for full verification?
Full verification necessitates additional proof (income, business registration for corporates, residence certificates for foreigners).
Are digital copies of documents accepted?
Digital/electronic document uploads are accepted, but originals may be requested during the process for final approval.
How long does the verification procedure take?
Basic verification is often immediate for domestic clients; full verification may take up to several business days.
Can the service be used without verification?
Unverified users may access limited features (e.g., view info), but transactions and full service access require completed KYC.
What restrictions apply to unverified users?
Limits on deposit/withdrawal size, international transfers, and access to higher-risk services apply to non-verified users.
Is address confirmation required?
Address verification is required for full service access and higher transaction limits.
Is a selfie with documents required?
For online KYC, a selfie with ID/document may be required for identity confirmation, especially for foreign or remote registration.
How often do documents need to be updated?
Updates are required upon expiry or renewal of key documents, with periodic checks for compliance.
What encryption technologies does the service use?
IBK uses industry-grade SSL/TLS encryption, server-side data encryption, and secure hardware authentication.
Is two-factor authentication supported?
Yes, 2FA is supported via password+OTP/token, SMS, or biometric authentication.
Are there SMS confirmations for operations?
SMS confirmation codes are widely used for transaction approval and critical account changes.
Is biometric authentication supported?
Mobile app supports biometric login (fingerprint, face ID) on supported devices.
Is blockchain technology used?
Direct blockchain support is not advertised; internal systems focus on conventional security protocols.
Is there a multi-level security system?
Multi-layered security is standard, combining physical, logical, and application-layer controls.
How is user personal data protected?
Personal data is encrypted, access-controlled, and managed per Korean privacy law and strict internal protocols.
Is cold storage used for cryptocurrencies?
Not applicable; IBK does not offer internal cryptocurrency custodial services.
Is there DDoS attack protection?
Robust DDoS mitigation is implemented through specialized security solutions per industry standard.
Are regular security audits conducted?
Security audits are conducted regularly by internal teams and external regulators as part of compliance requirements.
What anti-phishing protection measures are provided?
Anti-phishing education, secure login protocols, and email/SMS warnings for suspicious activity are in place.
Is there a suspicious activity detection system?
AI and automated monitoring systems screen for anomalous or suspicious transactions to flag fraud or report to authorities.
How does the service combat money laundering?
Implements KYC, transaction monitoring, reporting, and employee training to prevent and detect money laundering attempts.
Is there blocking of suspicious accounts?
Suspicious accounts are promptly frozen or blocked pending investigation, in accordance with regulations.
What to do when fraud is detected?
Customers should immediately report fraud to IBK; accounts are secured, and transactions halted pending investigation.
How to report suspicious activity?
Use the online inquiry system, contact the hotline, or visit a branch to file a report of suspicious activity.
Is there compensation for damage from fraudsters?
Compensation is considered if the bank is at fault; otherwise, client negligence may affect reimbursement per bank policy and regulations.
What user rights exist for disputed transactions?
Customers have the right to open disputes, request investigations, and pursue complaint resolution through internal or external (regulatory) processes.
How to dispute account blocking?
Formal appeals can be made via branch, phone, or online channels; supporting documents may be required for account unblock requests.
Is there insurance against cyber attacks?
Deposit and cybersecurity insurance coverage is maintained as per Korean bank regulations and industry standards.
What fees does the service charge for transfers?
Domestic interbank transfer fees range from 500 to 2,000 KRW; international transfer fees depend on amount and destination.
Are there fees for account funding?
No fees for KRW deposits; fees apply for inbound foreign transfers and third-party payment channels.
Are fees charged for fund withdrawal?
ATM and teller withdrawals are usually free in-network; fees apply for out-of-network or overseas withdrawals.
Are there fees for currency conversion?
Currency conversion fees include a spread or fixed fee as disclosed in the product fee schedule.
Are there fees for account inactivity?
Inactive or dormant account fees are not standard, but may be introduced per product terms or legal changes.
Are there account maintenance fees?
No monthly fee for standard personal accounts; specialized or certain corporate/foreign currency accounts may incur maintenance fees.
Are fees charged for operation cancellation?
Transaction cancellation is generally free if done before processing; post-processing reversals may incur administrative fees.
Are there fees for expedited operations?
Expedited service fees are uncommon; all clients are processed as fast as systems and verifications allow.
Are there hidden fees?
Fee disclosure is transparent and mandatory under Korean law; all official fees are published on the IBK site and product guides.
How are fees calculated for large amounts?
Large transactions may incur higher fees or additional costs for compliance checks, as detailed in IBK’s fee schedules.
Are there different tariff plans in the service?
Multiple banking product tiers with varying fee structures and privileges exist for personal, SME, and corporate clients.
What advantages does VIP status provide?
VIP clients receive higher transaction limits, dedicated relationship managers, exclusive rates, and priority service.
How to get preferential conditions?
Meet eligibility for high-value client status (balance, transaction volume), then apply via personal banker or service manager.
Are there free operations per month?
Some accounts offer limited free transfers or ATM withdrawals; excess usage incurs normal fees.
Are there discounts for active users?
Active users may receive fee discounts or cashbacks linked to account type, campaign, or loyalty participation.
Are there corporate tariffs?
Corporate clients have specialized tariffs reflecting higher volume, international transfers, and advanced banking features.
Can individual conditions be obtained?
Custom tariffs and privileges are offered to top-tier or key relationship clients.
Do promotional codes work for fee reduction?
Discount codes are not a standard feature, but temporary promotions or partner campaigns may offer fee reductions.
Are there cashback programs?
Limited cashback offers may be available for specific card products or promotional campaigns.
Are there discounts for transaction volumes?
High-volume clients or corporates can negotiate lower fee rates or tiered discounts.
Is there an official mobile application?
Yes, IBK Bank offers official mobile apps for banking services.
On which platforms is the application available?
Apps are available for Android and iOS devices via Google Play and Apple App Store.
What functions are available in the mobile application?
Features include transfers, bill payment, account management, card control, investments, loan services, customer support, and e-banking.
Does functionality differ from the web version?
Most major features are available on both platforms, but some corporate or complex functions may be web-only.
Is Touch ID/Face ID supported?
The app supports biometric authentication where supported by the device.
Can the application work offline?
Core functions require an internet connection, though some informational content may be accessible offline.
Are there push notifications about operations?
Push, SMS, and email notifications are provided for all transactional and security-sensitive activities.
Is dark theme supported?
A dark mode is available in the latest mobile app releases.
How often is the mobile application updated?
Updates are issued regularly—monthly or as required for security, compliance, or feature upgrades.
Are there beta versions of the application?
Public beta programs are not generally advertised, but limited early access may be offered during major updates.
Is the web interface of the service convenient?
The online banking interface is considered user-friendly and modern following recent redesigns.
Is responsive design supported?
Responsive, mobile-friendly web design is employed for ease of access across devices.
In which languages is the interface available?
Korean, with partial English support, especially in international and corporate portals.
Is there a night mode for the website?
Dark mode is available in updated versions of the online banking portal.
Are hotkeys supported?
Hotkey support is available for some accessibility features, especially in desktop browser sessions.
Can data be exported?
Bank statements and transaction data can be exported in PDF or CSV formats via online banking.
Is there an API for developers?
Open APIs are being developed for partner fintechs; businesses can request API documentation for integration.
Is integration with other services supported?
Supported for payroll, ERP, and some third-party financial service integrations, especially for business clients.
How often is the web interface updated?
Updated regularly, typically several times per year to address security, regulatory, and usability enhancements.
Are there virtual cards in the service?
Virtual card services are offered for select account types and business customers.
Can disposable cards be created?
Disposable or single-use card functionality is limited but may be available for corporate or product-specific solutions.
Is multi-currency account functionality supported?
Multi-currency accounts can be opened, primarily for business clients and international transaction needs.
Are there investment products?
IBK offers mutual funds, securities products, and other investment opportunities through dedicated channels.
Can interest be earned on balance?
Interest is paid on savings, deposit products, and certain current accounts as per published rates.
Are there credit products?
Personal and business loans, credit cards, and overdraft products are provided.
Is P2P trading supported?
P2P trading is not a core feature; limited options may exist via partnerships.
Can cryptocurrencies be bought/sold?
Direct buy/sell of cryptocurrencies is not supported on IBK platforms, but available through partnered exchanges.
Is there acquiring for business?
Merchant acquiring and payment gateway solutions are available to business clients.
Are mass payouts supported?
Corporate and business clients can access bulk payment/payout services via online business banking.
Is there a loyalty program in the service?
Loyalty and benefits programs are available via certain card products and promotional initiatives.
How are bonus points earned?
Earned by using cards or participating in specific campaigns; details vary by product.
Is there cashback for operations?
Cashback is provided on eligible card transactions and limited promotional campaigns.
Are there referral programs?
Referral promotions may be offered periodically, allowing both referrer and new client to earn rewards.
What privileges do VIP clients have?
VIP clients access personalized financial advice, higher limits, preferential fees, and exclusive products.
Are there seasonal promotions and offers?
Seasonal campaigns and time-limited offers are advertised to encourage usage and reward clients.
Can premium status be obtained?
Premium or VIP status is available to clients meeting volume, deposit, or relationship criteria set by the bank.
Are there partner discounts?
Special discounts are available through partnerships with retailers, travel providers, and service merchants.
Are there corporate loyalty programs?
Corporate loyalty and benefits programs are available to business and institutional account holders.
Does the service allow operations with online casinos?
South Korean banking regulations prohibit online casino transactions via domestic banking channels, including IBK.
Are there restrictions on gambling transactions?
Gambling-related transactions are actively blocked and monitored in compliance with Korean law.
Can accounts be blocked for casino play?
Accounts showing unauthorized gambling activity may be restricted or reported as per regulatory compliance.
How does the service view gambling?
Strictly regulated, transactions identified as gambling are prohibited and may trigger security holds or review.
Are there special conditions for gambling?
No special support is provided for gambling-related transactions; relevant transactions are generally denied.
Are casino transactions tracked?
Yes, such payments are tracked and blocked where detected in compliance with national regulation.
Can operations with gambling sites be hidden?
No; banking law requires all relevant transactions to be transparent and reportable.
Are there notifications about gambling expenses?
Notifications are not customized for gambling; blocked transactions and compliance holds are notified.
Are there special fees for gambling operations?
Gambling transactions are blocked, not charged extra; attempted payments may be declined.
Can limits be set on gambling?
No specific gambling limits as gambling-related payments are not permitted via IBK accounts.
Is there a self-exclusion function?
Not applicable; prohibited transactions are automatically declined.
Can access to gambling sites be restricted?
The bank does not control internet access, but blocks associated payments.
Is gambling expense control supported?
Not applicable as gambling operations are blocked by default.
Are there notifications about limit exceedance?
Alerts are provided for exceeding standard banking transaction limits.
Can operations with casinos be blocked?
Yes, all major South Korean banks block online casino-related payments per regulation.
Is there gambling expense statistics?
No, as gambling transactions are not supported or processed.
Is a "cooling-off period" supported?
Not provided, due to prohibition of gambling services.
Can help be obtained for gambling addiction?
The bank may provide information on external help lines but does not offer integrated gambling addiction support services.
Is there partnership with player assistance organizations?
Banks are not officially partnered with gambling support agencies.
How to set up gambling expense notifications?
Not supported due to prohibition of gambling payments.
Which online casinos accept this payment method?
IBK-denominated payment methods are not accepted at legal online casinos.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships with online casinos are allowed or promoted.
Do conditions differ when used in different casinos?
Not applicable as supported usage is not permitted.
Are there special bonuses for using this method in casinos?
No, as IBK does not support payments to or from online casinos.
Can the method be used for both deposits and withdrawals in casinos?
Transactions related to online casinos are prohibited via IBK accounts.
Are there geographic restrictions for casino usage?
All gambling/casino payments are blocked for Korean residents and IBK clients regardless of geography.
How do casino operators typically process transactions from this method?
Casino operators cannot process IBK payments based on South Korean legal requirements.
Are there typical processing times when used with casinos?
Not applicable due to prohibition on such payments.
Do casinos usually charge additional fees for this method?
Not applicable; IBK does not support casino transactions.
Are there any known compatibility issues with major casino platforms?
Not applicable; as a regulated Korean bank, IBK does not allow casino-related payments.