What is the official website of the payment service?
https://www.icountonline.co.uk
https://www.icountonline.co.uk
The customer support contacts can be found on the official website's contact or support page.
Verified hotline phone numbers are usually found on the official contact page of the service. Most providers offer a main support number clearly labelled.
Payment services commonly provide toll-free support numbers for customer convenience, especially for urgent or account-related queries.
Payment services typically provide a dedicated technical support email address, usually found on their support or contact information page.
It is standard for payment services to offer individual emails for general support, technical issues, security, and business inquiries to expedite response.
Online chat support is typically available via the service’s website in the help or customer support section with clear instructions for use.
Most licensed payment services offer live chat during office hours, though some may provide 24/7 support for urgent cases such as lost cards or security breaches.
Major payment services increasingly offer support through messengers like WhatsApp and Telegram, with contact details often listed on their website.
Standard support hours for payment services are Monday to Friday, 9:00AM to 5:00PM, with some extended or weekend coverage for critical issues.
Many providers offer limited support on weekends and holidays, especially for blocking cards, fraud, or urgent losses.
Licensed payment service providers often have regional or main offices open for customer visits and document verification.
Office locations are usually listed on the company website and include main business addresses and regional branches.
Scheduling a personal meeting with a payment service provider generally involves submitting a request online or calling their customer support.
International payment services typically offer representatives or partner offices in key jurisdictions for broader customer access.
Support is commonly available in English, with additional European languages like French, German, and Spanish depending on the provider’s coverage.
Response times vary by channel; emails may take 1-2 business days, hotline calls are answered within minutes, and chat support is often immediate.
Many payment services offer priority response, dedicated managers, or special hotlines for VIP and business clients.
Requesting a callback is a standard feature, typically arranged online or by submitting a callback form on the support page.
Payment services display their foundation year on their website or company profile; it is used as a mark of credibility and trustworthiness.
Information about founders and ownership is usually published in the About Us section or regulatory filings, showing transparency for users.
Most payment services clearly indicate their registration country and legal jurisdiction on their website and compliance documentation.
Providers detail milestones such as service launches, major updates, rebrandings, or regulatory events in their timeline or company profile.
Significant updates, feature launches, or renaming events are typically announced on the company’s news pages or blog.
Information about key executives and board members is provided in corporate disclosures or the About Us section for transparency.
Investors and business partners are often acknowledged in press releases and official web pages, underscoring service credibility.
Participation in stock trading and listing details are available in financial reports or stock exchange directories.
Payment services’ market cap is publicly disclosed if listed, otherwise private valuations are rarely shared unless in investor news.
Subsidiaries and affiliated branches are customarily listed on corporate sites or during regulatory reporting.
Licensed payment services provide details on financial, banking, and electronic money licenses prominently on their web pages or compliance documents.
Operating jurisdictions are displayed on the service’s website, indicating where they hold active licenses and approvals.
Providers with crypto support display their crypto licensing, usually regulated under specific financial authorities.
Financial service providers are required to follow AML/KYC standards, and compliance is stated on their website and T&Cs.
Proof of PCI DSS or similar security certifications is often listed on the company’s security page or compliance documentation.
Payment services regularly conduct independent and internal audits, with summaries available on their site or through certifications.
Fund protection and client insurance are standard, details are provided in user agreements and on the service’s compliance page.
Compliance with standards such as ISO, PCI, and regional directives is declared for transparency and trust-building.
Regulatory fines or violations are reported in the media, on official regulatory body sites, or disclosed by the provider.
Trustpilot and Google Reviews are reliable sources for authentic user reviews about payment services.
Main complaints often include withdrawal issues, delays in account setup or card delivery, and customer support responsiveness.
Users frequently praise fast account creation, useful functionalities, and services for users with poor credit histories.
Users have reported occasional delays or problems with withdrawals in some reviews, which is not uncommon in the industry.
The interface has been rated as functional but less slick than modern competitors like Monzo or Revolut.
General satisfaction with transaction speed is noted for internal payments; some complaints about delays with withdrawals.
Recommendations are mixed, with some users strongly recommending iCount and others warning of risks and issues.
Industry experts grade reliability based on regulatory strength, licensing, and functional uptime, which are typically advertised by the provider.
Providers participate in market rankings, often reporting their positions on their website or in press releases.
Recommendations or warnings by regulators are published publicly or referenced in company disclosures.
Partner reputation is based on feedback and published merchant testimonials, usually highlighted on the provider’s website.
Innovation is recognized through awards, mentions in fintech publications, and ongoing feature development.
Payment services display certificates on their homepage or documentation section to demonstrate quality assurance.
Industry conference participation is commonplace and usually publicized on the provider's events or news page.
Payment services differentiate on features, reliability, market segment, or unique service offerings in their core messaging.
Supported fiat currencies are listed in account terms and generally include GBP, EUR, and USD for UK-based providers.
Cryptocurrency support is commonly outlined by providers with licensing, indicating which coins (BTC, ETH, etc.) are accepted.
Proprietary tokens are launched by some payment services, specification found on their product or investment pages.
In-platform currency conversion is offered by many payment processors for major currencies, with details in the account dashboard.
Exchange rates are sourced from international databases or banks; details are outlined in FAQs or user contracts.
Rates are updated every few minutes to several hours depending on provider policy and integration with external markets.
Stablecoin support is indicated on cryptocurrency service pages, specifying which tokens are available.
Payment services with broad coverage offer support for exotic and less common currencies; terms found in the currency list.
Currency restrictions are explained in jurisdictional policies, reflecting compliance with national regulations.
Options include peer-to-peer, bank-to-bank, card-to-card, and bill payment, detailed in user account settings.
Peer-to-peer transfers are standard, supporting internal payments conveniently within the platform.
Payment service providers increasingly offer direct transfers to bank cards through partnerships and integrated systems.
Bank account transfers are supported, usually via UK Faster Payments or BACS for reliability.
Bill payment is a typical function, covering utilities and credit card bills for convenience.
Recurring payments can be set up for subscriptions, memberships, and regular expenses in the platform dashboard.
Automated transfers are supported through scheduled payment tools, configurable as part of the account features.
Payment scheduling is built into user dashboards for planned or future-dated transfers.
Group payment capabilities, including bill splitting, are available or in development for many services.
Payment link generation is a standard feature enabling users to receive payments through secure URLs.
Minimum transaction amounts vary by method; usually set in account T&Cs and reflect regulatory transaction floors.
Maximum transfer amounts are specified per user tier and transaction type to ensure regulatory compliance.
Daily limits apply for security and compliance, differentiating between verified and unverified users.
Monthly and annual transaction limits are specified in the user agreement or fee schedule.
Limits can be increased by submitting additional verification documents via account management or support channels.
Verification increases transaction and funding limits, enabling higher-value operations per regulatory guidelines.
New accounts may face lower limits, delayed access to some functions, and additional verification requirements.
Geographic regions have unique transaction limits based on regulatory risks and partner restrictions.
Temporary account blocks are possible for compliance checks, unusual activity, or security protocols.
Daily operation limits apply, often published in user contracts and security policies.
Minimum funding thresholds vary by method and are detailed in account deposit guidelines.
Supported deposit methods include bank transfer, card payment, and electronic wallets per account documentation.
Funding fees are displayed in fee schedules, typically varying between free and a nominal cost for card payments.
Minimum deposit amounts are set per funding method in the service’s documentation.
Funding credit times are near instant for card payments and range from same-day to several days for bank transfers.
Withdrawal methods include card, bank transfer, and sometimes crypto channels, outlined in user account sections.
Withdrawal fees are outlined in the service’s fee schedule; some transfers may be free, others incur fixed costs.
Withdrawals typically process within 1-3 business days for bank accounts and may be faster for card or internal transfers.
Limits are set for daily, monthly, and per transaction withdrawals, in line with regulatory guidance.
Card funding is usually instant; if there is a delay, it often resolves within the hour.
Bank transfers generally take between 1 and 3 business days, depending on banking hours and intermediary processes.
For payment services that support crypto, transfers are processed within minutes to one hour, depending on network congestion.
Peer-to-peer and internal transfers typically occur instantly within the same platform.
Some delay may occur when funding on weekends, particularly with bank transfers subject to banking hours.
Bank holidays and public holidays can slow funding and withdrawal processes, especially with external banks.
Accelerated or express crediting for funding is offered by some payment services at an additional fee.
Speed depends on funding method, time of day, banking network traffic, and anti-fraud verification needs.
Funding status notifications are sent via email, SMS, or app push to keep users updated on deposit completion.
If funding is delayed, users should contact support, check transaction status online, and provide proof of payment if requested.
Withdrawals are normally processed within 1 business day, with some services offering immediate transfer options.
Card withdrawals are typically completed the same day, though next-day is possible for larger amounts or compliance checks.
Bank transfers, once initiated, reach user accounts within 1-3 business days depending on network traffic and regulations.
Most crypto withdrawals are processed within minutes, subject to blockchain confirmation times.
Withdrawals requested on weekends may be processed on the next business day due to banking schedules.
Holiday periods can extend withdrawal times, particularly for methods dependent on banks or intermediaries.
Expedited withdrawal options with added fees are common for urgent transfers.
Withdrawal speed is affected by network load, verification requirements, and destination account specifics.
Email and app notifications inform users of withdrawal status, including completion, delay, or request for further action.
Withdrawal cancellations are possible until processing begins, typically via the account dashboard or customer service.
Registration involves filling out a form online, providing basic personal information and verifying identity.
Users are usually required to submit name, address, date of birth, phone, and sometimes identification documents.
Most payment services require an email for account verification though alternatives such as phone may be available in some cases.
Phone verification is commonly required during the registration process for security and authentication.
Typical age requirement is 18+, in accordance with financial regulations and anti-fraud measures.
Business accounts are available; require business name, tax ID, incorporation documents, and representative ID.
Real personal and business data is required for both regulatory compliance and security reasons.
Registration may be restricted to residents of countries where the service is officially licensed.
Account activation usually occurs within minutes to hours, but may take longer if additional verification is needed.
Verification tiers range from basic to advanced, increasing access to higher limits and more services.
Standard documents include a government-issued ID and proof of address, provided as scanned or photographed copies.
Full verification may require additional documents such as a utility bill, bank statement, or business certificate.
Most services accept digital scans and photos of documents provided they are clear and authentic.
Verification usually takes 1-3 business days, depending on document clarity and support workload.
Limited access is typically provided to unverified users, with restrictions on transfers, withdrawals, and payment methods.
Restrictions include lower transaction limits, limited withdrawal amounts, and sometimes blocked access to advanced features.
Address verification is commonly part of the identity verification process in payment services.
Some services may request a selfie with documents for strong customer verification.
Documents usually require updating if expired or when regulatory requirements change.
Modern payment services use SSL/TLS encryption, data tokenization, and secure hashing to protect user data.
Two-factor authentication (2FA) is supported to enhance account security for most payment providers.
Most providers implement SMS confirmations for key transactions such as withdrawals or password changes.
Biometric logins are supported in mobile apps that enable Touch ID or Face ID on supported devices.
Blockchain integration is offered by some payment services, especially those supporting cryptocurrency operations.
Security architecture includes layered measures such as firewalls, data encryption, and fraud detection algorithms.
Personal data is stored securely, often encrypted in transit and at rest, following strict data protection laws.
Payment services supporting cryptocurrencies may use cold storage for enhanced security of digital assets.
Cloud-based and proprietary DDoS protection systems safeguard payment platforms from service disruptions.
Periodic internal and external security audits are standard to maintain compliance and detect vulnerabilities.
Anti-phishing protection includes email verification, secure login pages, and user education.
Automated transaction monitoring is implemented to identify and block suspicious activity in real-time.
AML measures include transaction monitoring, customer due diligence, and mandatory reporting to regulators.
Suspicious accounts are blocked or frozen pending further investigation to prevent financial crimes.
Users must contact support immediately, provide details, and follow intructions for dispute, reversal, and further investigation.
Suspicious activity can be reported via online forms, direct email, or phone via customer support.
Some services offer compensation for proven fraud damage, detailed in user agreements and insurance policies.
Users have rights to dispute unauthorized transactions; resolution is guided by contractual terms and regulatory protection.
Account blocking disputes are initiated through a formal appeal to the provider, often via the support team.
Cyber insurance, where offered, is detailed on the website and covers certain financial losses due to attacks.
Transfer fees are transparently listed in fee schedules, varying by method and user tier.
Account funding may be free or incur nominal charges, disclosed in pricing or deposit sections.
Withdrawal fee structures are detailed in the pricing or transfers section and vary with method.
Currency conversion costs are stated upfront, often as a percentage or fixed fee per transaction.
Some payment services charge inactivity fees after prolonged account dormancy, disclosed in terms.
Monthly maintenance fees may apply, with the amounts stated within account terms or user contracts.
Fees for canceling transactions depend on transaction type and provider policy, described in account terms.
Fees for faster transactions or express processing are clearly stated within pricing.
Hidden fees are discouraged; providers publish all costs transparently within the FAQ and fee schedule.
Fees for large-value transactions are calculated as percentages with capped or minimum amounts, detailed in pricing.
Tariff plans offer varied features, limits, and costs for different user types and are listed in account plans.
VIP accounts offer higher limits, priority support, lower fees, and exclusive benefits.
Preferential conditions are requested via VIP account upgrade, business application, or by meeting specified activity criteria.
Many services offer a set number of free transactions per month before fees apply.
Discount programs reward users with fee reductions based on monthly activity or loyalty.
Specialized pricing and features cater to business and corporate clients, highlighted on product pages.
Individual and custom conditions are negotiated for high-value users or business partners.
Promo codes for fee discounts can be entered during payment or account setup, as advertised in campaigns.
Cashback rewards are common for qualifying transactions, outlined in reward or loyalty sections.
Volume-based fee discounts are offered for business and frequent users.
Official mobile apps are normally available for Android and iOS, advertised on the provider’s website.
Mobile apps run on iOS and Android platforms for maximum accessibility.
Functions include balance viewing, transaction history, transfers, bill payments, and customer support chat.
Mobile versions may offer fewer features than the web, but core functions like payments and support are present.
Touch ID and Face ID are supported on compatible devices for fast, secure access to apps.
Offline functionality is limited; most features require internet connectivity for transaction processing.
Push notifications for payments, withdrawals, and account alerts are standard features in mobile apps.
Many modern mobile apps offer a dark mode or theme for user comfort.
Updates are released regularly, often monthly or quarterly, to add new features and security patches.
Beta versions may be available for early adopters via invitation, feedback forms, or app store beta programs.
Most providers prioritize a simple, intuitive and accessible web interface tailored for all user types.
Responsive design is standard, allowing the service website to adapt to desktops, tablets, and mobile devices.
The interface is commonly available in English, with other languages as required by the provider’s market.
Dark or night mode is often provided on the website for ease of viewing.
Hotkeys or keyboard shortcuts are supported on many platforms for efficient navigation.
Account holders may export transaction histories and statements in formats like CSV and PDF.
Developer APIs are available for integrations, connecting business partners and enabling custom software use.
Integration with third-party services is promoted, especially for business and payment automation tasks.
Updates are deployed regularly, driven by security needs and user feedback, ensuring continued service improvement.
Virtual cards may be available for secure online transactions, managed via the user dashboard.
Disposable cards for one-time use can enhance payment security and privacy.
Multi-currency capabilities allow users to hold and transact in various currencies across the same account.
Investment account options exist for some users or business clients, detailed on the provider's service page.
Interest on account balances is sometimes offered, conditions outlined in product terms.
Credit products like overdrafts, loans, or credit cards are provided by advanced payment services.
Peer-to-peer trading features support buying and selling various instruments within the service.
Cryptocurrency exchange capabilities may be available, subject to regulatory authorization.
Merchant acquiring, card processing, and online checkout tools are offered for business customers.
Mass payout functions support bulk payments for business clients, with detailed features in service documentation.
Loyalty programs reward frequent users with points, cashback, or other exclusive benefits.
Bonus points are typically earned via qualifying transactions, referrals, or special promotions.
Cashback rewards apply for specific transaction types and are credited to the user regularly.
Referral incentives reward users for inviting others, credits or bonuses specified by the provider.
VIP clients enjoy priority support, preferential rates, fee discounts, and often dedicated account managers.
Seasonal and promotional campaigns are run, especially during peak transaction or holiday periods.
Premium accounts are available on application or by invitation, offering special rates and features.
Partner merchants may offer discounts for users of the payment service; these are listed in benefit programs.
Business loyalty programs exist, rewarding companies for continued use or high transaction volumes.
Payments to licensed online casinos are typically supported, following legal and regulatory requirements.
Restrictions vary based on geographic laws and responsible gaming practices.
Accounts may be blocked for evidence of fraudulent activity, excessive gambling, or compliance violations.
Licensed payment providers maintain a neutral official stance governed by responsible gambling and regulatory compliance.
Specific terms for gambling transactions are spelled out in T&Cs to comply with jurisdictional law.
Casino transactions are monitored for AML purposes and reported to authorities when required.
For transparency, all transactions are recorded and may be subject to disclosure under financial regulations.
Expense tracking and notification features are available to help manage gambling-related spending.
Special fees may apply for casino transactions, detailed in the pricing schedule.
Gambling spending limits can be set by the provider or by the user for responsible gaming.
Self-exclusion features support responsible gambling and user protection.
Access blocking is possible for users opting out or following regulatory requirements.
Tools for monitoring and managing gambling expenses are standard for responsible gaming.
Alerts inform users when gambling or other transaction limits are exceeded.
Casino transaction blocking can be configured for compliance or user protection.
Reporting tools provide statistics on gambling expenses for user analytics.
Cooling-off periods help users pause transactions or exclude themselves temporarily from gambling.
Support resources and helplines are referenced, including consultation with player assistance organizations.
Partnerships exist between payment services and support organizations for responsible gambling.
Gambling notification setup is found in account preferences or through support channels.
Online casino acceptance is typically listed on the payment service’s partner or merchant directory.
Exclusive casino partnerships are promoted on both service provider and casino marketing pages.
Terms, limits, and processing speeds may vary based on each casino’s agreement with the payment provider.
Casino-specific bonuses or promotions may be offered for payments made through the service.
Deposits and withdrawals are supported for licensed casino transactions, subject to regulatory conditions.
Geographic restrictions on gambling operations apply per local laws and provider licensing.
Casino payments are processed using standard banking methods like direct debit, card transfer, or e-wallet.
Casino transaction processing matches bank or e-wallet timings, usually instant for deposits and 1-3 days for withdrawals.
Casino-imposed fees may be applicable, disclosed before transaction confirmation.
Compatibility is generally high; rare issues are resolved by customer support or updated integration.