https://www.indianbank.in
https://www.indianbank.in
Customer support contacts are listed on the "Contact Us" page of the official website or on branch locator pages.
1800 425 00 000
Yes, Indian Bank offers a toll-free customer care number: 1800 425 00 000 for general queries.
Yes, Indian Bank provides specialized emails for credit cards, pension, and other specific service inquiries on their website.
Online chat support can be accessed through the official website under the "Digital Channels" or "Contact Us" sections.
Most bank online chat supports operate during standard bank hours; for critical queries, some services may be available 24/7, but actual hours vary.
Indian Bank supports customer queries through WhatsApp at 9289513269; Telegram support is not specified.
Customer support is generally available from 10:00 AM to 6:00 PM Indian Standard Time on business days; some helplines may work 24/7.
Phone helplines for urgent issues may operate 24/7, but in-branch and most email support are generally unavailable on weekends and holidays.
Indian Bank has a network of regional offices and branches across India, which can be visited for in-person support.
Physical offices are located in major cities across India; principal office is at 254-260, Avvai Shanmugham Salai, Royapettah, Chennai, Tamil Nadu.
You can book meetings at branches by contacting the branch directly or using an online appointment system if available.
Indian Bank primarily serves India, with limited international presence via representative offices and correspondent banking arrangements.
Support is available in English, Hindi, and major regional Indian languages at branches and helplines.
Phone helplines typically respond within minutes; email responses may take 1–3 business days; branch visits receive immediate in-person attention.
Priority banking and dedicated account managers are often provided to premium, high net worth, or business clients.
Yes, a callback request can usually be submitted through the website or helpline, with callbacks made within bank operating hours.
Indian Bank was founded on August 15, 1907.
Indian Bank was founded by S. Rm. M. Ramaswami Chettiar and is now owned by the Government of India.
Indian Bank is registered in India.
Indian Bank began in 1907, expanded across India, introduced digital banking in the 2000s, and merged with Allahabad Bank in 2020.
Indian Bank merged with Allahabad Bank in April 2020, leading to system integrations and refreshed branding.
The board comprises government-appointed officials, a Managing Director and CEO, and several executive directors as listed on the official website.
Indian Bank is operated as a public sector bank under the Government of India, with partnerships in insurance, mutual funds, and co-branded card services.
Yes, Indian Bank is publicly traded on the Bombay Stock Exchange (BSE) and National Stock Exchange of India (NSE).
Market capitalization fluctuates daily; as of August 2025, Indian Bank’s market cap can be found on the BSE or NSE financial data pages.
Indian Bank operates subsidiaries in merchant banking and has branches across states and union territories in India.
Indian Bank is licensed by the Reserve Bank of India to operate banking and payment services in India.
Indian Bank operates officially in India with limited international correspondent banking facilities.
There is no evidence of Indian Bank holding cryptocurrency operation licenses as of August 2025.
Indian Bank complies fully with Indian AML and KYC regulations, requiring verification for account opening and transactions.
Banks implement PCI DSS standards for card transactions and industry standard SSL/TLS for online banking security.
Regular internal and external security audits are performed to comply with regulatory and operational requirements.
Indian Bank client deposits are insured by the Deposit Insurance and Credit Guarantee Corporation (DICGC) up to the statutory limit.
Compliance with ISO standards for banking operations, PCI DSS for card processing, and RBI-mandated frameworks.
No major publicized regulatory fines or violations have been reported for Indian Bank in recent years.
User reviews are available on Google Play, Apple App Store, BankBazaar, and consumer forums.
Users commonly report issues with app crashes, transaction delays, branch service, and occasional customer service wait times.
Users praise Indian Bank for extensive branch network, secure digital banking, and reliable payment and savings products.
Occasional issues may arise with ATM withdrawal limits or technical outages, generally resolved promptly as per user reports.
The mobile and online banking interfaces are considered user-friendly but some users request improved app stability and additional features.
Most users are satisfied with transaction speed; rare delays may occur during maintenance or peak load periods.
Indian Bank receives moderate to high recommendation rates, particularly among customers valuing government-owned banking.
Financial experts consider Indian Bank well-regulated and reliable, with robust risk management and industry compliance.
Indian Bank has received several awards for service quality, innovation, and banking excellence, including banking technology accolades.
Indian Bank is consistently featured in Indian banking and payment system rankings by RBI and banking magazines.
The Reserve Bank of India regularly endorses public sector banks like Indian Bank for compliant, secure customer banking.
Indian Bank is regarded as a trustworthy partner by merchants and vendors, known for timely settlement and transparent terms.
Indian Bank is recognized for ongoing improvements in digital payments, mobile apps, and integration of new payment technologies.
Indian Bank holds ISO certifications for certain operational processes and regularly meets quality compliance benchmarks.
Representatives frequently participate in national banking, fintech, and payment system conferences and seminars.
Indian Bank positions itself as a secure, reliable, government-owned full-service bank with extensive reach throughout India.
Indian Bank primarily supports Indian Rupees (INR) but offers foreign exchange services for USD, EUR, GBP, and other major currencies.
Indian Bank does not support cryptocurrency transactions natively as of August 2025.
Indian Bank does not have a proprietary cryptocurrency or token.
Currency conversion can be performed for foreign exchange at branches and via authorized forex services.
Indian Bank uses RBI reference rates and prevailing market rates for currency conversion, updated during bank business hours.
Exchange rates are updated daily or as per RBI and forex market updates.
Stablecoins are not supported by Indian Bank.
Indian Bank provides support for select exotic currencies at major forex-enabled branches as per RBI norms.
Currency transfer and conversion are subject to Indian and receiving country foreign exchange regulations.
Indian Bank supports NEFT, RTGS, IMPS, UPI, ATM, wire transfer, and branch-based payment solutions.
Users can transfer funds between Indian Bank accounts via online banking, mobile app, and UPI.
Transfers to debit cards and credit card bill payments are supported; direct card-to-card transfer features may be limited.
Yes, money can be transferred to any valid Indian or international bank account using approved payment rails.
Bill payments, including utility and government payments, are supported via Internet banking and mobile services.
Recurring payments, including SIPs and standing instructions, can be scheduled through internet or mobile banking.
Automatic transfers and recurring bill payments can be set up using standing instructions and digital banking tools.
Payment scheduling for future dates is available for select transfer types in online banking platforms.
Group payment or splitting features are not standard, but payments to multiple recipients can be made through bulk transfer modules.
Payment links can be generated for merchant and business banking customers via online banking modules.
NEFT/RTGS/IMPS operations often start from ₹1; account funding and withdrawal minimums are set per method, usually ₹100 or equivalent.
RTGS/NEFT/IMPS have defined maximum limits set by regulatory guidelines and by the bank; detailed limits are listed on Indian Bank’s official site.
Daily transaction limits apply for online banking, ATM withdrawals, and mobile banking as set by RBI and Indian Bank policies.
Monthly and annual limits are regulated for fund transfers, especially for non-resident and cross-border transactions.
Customers can request higher limits via branch visit, written request, or online banking, subject to verification and risk profiling.
Verified users, especially KYC-compliant, often enjoy higher transaction and funding limits compared to unverified account holders.
New accounts may have initial limits and restricted transaction features until successful completion of KYC and activation.
Special transaction limits may apply for NRI, international transfers, and accounts based on local and foreign regulatory requirements.
Temporary operation blocking can occur for security reasons, suspected fraud, or by user request through customer support.
Daily transaction count limits are enforced on ATM, online banking, and UPI transfers per Indian Bank and RBI guidelines.
The minimum account funding amount is typically ₹100, varying by product and deposit method.
Supported methods include cash deposit, cheque, direct transfers (NEFT/IMPS/RTGS), UPI, and payment gateways for select services.
Standard funding through cash, cheque, or direct transfer is usually fee-free; payment gateways and non-standard methods may charge fees.
Minimum funding amounts depend on the account type and method; typically, ₹100 is the lowest for savings and regular accounts.
Digital transfers (IMPS/UPI) are credited instantly, NEFT within hours, and cheque/cash deposits as per clearing cycles.
Withdrawal methods include ATM, branch counter, cheque, online transfer to other bank accounts.
ATM withdrawals are usually free up to a set number; fees apply for beyond-limit usage, international ATM, or for certain branch withdrawals.
ATM and UPI withdrawals are instant; NEFT within hours; cheque or in-branch withdrawals depend on counter service and clearing times.
Withdrawal limits vary by account type and method; daily ATM withdrawal limit for Indian Bank is usually up to ₹40,000 or more.
Online card funding using payment gateways is credited instantly or within minutes.
IMPS and UPI are instant; NEFT is processed in hourly batches; RTGS is same-day during operational hours.
Indian Bank does not process cryptocurrency transactions natively.
Internal transfers, IMPS, and UPI payments are instant; NEFT/RTGS are quicker during operational hours.
UPI and IMPS are available 24/7; NEFT/RTGS may be delayed until business days.
Transfers via NEFT/RTGS are processed on business days; digital instant transfers work during holidays.
Express clearing is not standard in retail banking; high-value business transactions may offer expedited processing for a fee.
Transaction speed depends on method used, time, system maintenance, and compliance checks.
Customers receive SMS/email notifications for successful, pending, or failed funding operations.
Contact customer support with transaction details; lodge complaints via website, branch visit, or helpline for resolution.
Most withdrawal requests via ATMs and instant payment methods are processed immediately; branch/cheque may take longer.
ATM cash withdrawals are immediate; card-to-card or account withdrawals via network may take up to 30 minutes.
Instant for IMPS/UPI; NEFT processed in hourly batches; RTGS during business hours.
Indian Bank does not support cryptocurrency withdrawals.
ATM, UPI, and IMPS are available 24/7; NEFT/RTGS delayed until next business day.
Withdrawals via ATM, UPI, and IMPS are usually unaffected; NEFT/RTGS processed on the next business day.
Expedited withdrawal services are not common for retail accounts; select business services may allow express processing.
Method, account type, time of request, and any security or compliance hold determines withdrawal speed.
Withdrawal status alerts are provided via SMS, email, or push notifications for digital channels.
ATM withdrawals cannot be canceled; online withdrawal requests may be canceled before processing, subject to bank policies.
Registration involves opening an Indian Bank account through branch visit, online application, and submitting required KYC documents.
Name, address, government ID, PAN card, contact details, and proof of identity/residence are required.
Yes, branch registration and account opening can be completed without email; online registrations typically require an email address.
Phone number verification is required for digital banking and mobile app activation.
Minimum age is usually 18 for full account features; guardians can open minor accounts.
Corporate and business accounts can be opened by companies, partnerships, and organizations after submitting required documents.
Submission of genuine personal and business data is mandatory per KYC and AML compliance.
Only Indian residents and eligible NRIs can open accounts; international registration is subject to Indian regulations.
Account activation usually takes 1–3 business days after successful verification and approval.
Basic (personal info/KYC), enhanced (address and income verification), and business/corporate (additional company documents).
Valid government ID, PAN card, proof of address, and passport-size photo are generally required for basic verification.
Full verification requires additional documents like income proof, business registration, and utility bills.
Digital copies are accepted for online applications, subject to later physical verification when required.
Verification typically takes 1–3 days for most accounts and up to a week for corporate accounts.
Limited features are available for unverified accounts; full service requires KYC completion.
Transaction, funding, and withdrawal limits are imposed until full KYC is completed.
Yes, proof of address is required for verification and account activation.
Some digital onboarding processes require a selfie with documents for remote KYC verification.
Documents are updated upon request or as per regulatory changes, and periodically as mandated by the bank.
Industry-standard SSL/TLS encryption protects online banking; card transactions use PCI DSS-compliant systems.
Yes, 2FA is supported using OTPs for login and transaction authorization.
SMS codes are used for majority of online transactions and critical account changes.
Mobile app login and ATM transactions support fingerprint or biometric authentication on compatible devices.
Indian Bank does not publicly use blockchain technology in its products as of August 2025.
Yes, multi-layer authentication including password, OTP, and biometrics is implemented for customer security.
Data is protected using encryption, access controls, regular audits, and in accordance with national privacy laws.
Not applicable, as Indian Bank does not hold or process cryptocurrencies.
Banks employ DDoS mitigation systems and regularly update security infrastructure to protect their online platforms.
Regular audits are conducted by internal and third-party vendors to ensure service integrity and compliance.
User education, secure login URLs, multi-factor authentication, and automated monitoring of suspicious links are implemented.
Yes, banks use transaction monitoring, AI tools, and real-time alerts for detecting suspicious account activity.
Customer due diligence, transaction monitoring, reporting to authorities, and regular staff training on AML procedures are in place.
Accounts with suspicious activities are blocked or frozen pending investigation as required by law.
Immediately contact the bank, file a complaint, suspend online access, and follow investigation procedures for resolution.
Use helpline, email, online portal, or visit the branch to report any suspicious activities on your account.
Compensation depends on investigation outcome, individual case review, and bank/fraud insurance policies.
Users have the right to dispute transactions via bank’s official process; complaints are reviewed and resolved per regulatory norms.
Dispute a block by contacting customer support, providing identity proofs, and submitting a written request for review.
Major Indian banks have cyber insurance, but client compensation depends on case review and insurance coverage terms.
Transfer fees depend on the mode—IMPS/NEFT/RTGS have fees per transaction slab with details on the website.
Standard funding via cash/cheque is often free; online gateway methods may incur nominal fees.
Fees apply for ATM withdrawals beyond free limit, and for branch withdrawals abroad; check the website for detailed tariff.
Currency conversion fees are applied as per transaction value and prevailing forex/service charges.
Most savings accounts do not charge inactivity fees; some special products may have conditions as per terms.
Prescribed maintenance fees apply to certain types of accounts, such as current and premium products.
Operation cancellation can incur nominal administrative fees depending on timing and transaction status.
Express or priority processing, if available for business accounts, may incur additional charges.
Banks disclose all fees on their websites and in product literature; customers should review terms before signing up.
Fees for large-value transactions are calculated based on slabs or percentage as per service and product guidelines.
Indian Bank offers tiered fee structures for retail, corporate, and premium account holders.
VIP status gives access to higher limits, priority service, dedicated managers, and special product offers.
Preferential terms can be obtained by maintaining qualifying balances or meeting criteria for premium services.
Standard accounts include a specified number of free ATM and branch transactions per month.
Active users may be eligible for reduced fees, special rate offers, or exclusive promotions based on usage.
Tailored tariffs and bulk payment rates are available for business and corporate banking clients.
Custom fee or account terms may be negotiated with the bank based on usage, segment, and requirements.
Occasionally, banks offer promo codes and campaigns for fee waivers or discounts on select products.
Cashback offers are available periodically on debit/credit card spends, bill payments, and merchant transactions.
High transaction volume clients may qualify for bulk rate discounts, especially in payroll and payments.
Yes, Indian Bank offers the IndOASIS official mobile banking application.
The app is available for Android and iOS devices via Google Play and Apple App Store.
The app enables balance check, fund transfer, bill pay, statement download, UPI, debit card management, mini statements, and more.
Some advanced features or business modules may be web-only; core banking features are available on both platforms.
IndOASIS app supports biometric login with Touch ID/Face ID on compatible devices.
Offline mode is not available; the application requires internet connection to perform transactions.
Real-time push and SMS notifications alert customers about transactions and account activity.
Dark mode support is available in the IndOASIS mobile banking app.
The mobile app is updated regularly, with new features or security patches generally every 1–2 months.
Beta versions may be offered for select customers as part of testing new features and feedback programs.
Users find the web banking platform easy to navigate, with quick access to account and payment features.
The web banking site supports responsive design for use on desktops, tablets, and smartphones.
The online and mobile interfaces are available in English, Hindi, and major regional Indian languages.
Some digital platforms of Indian Bank offer night/dark mode options for websites and mobile apps.
Hotkey support is limited; some functions may be accessible via keyboard shortcuts, but not widely implemented.
Account statements and transaction lists can be exported in PDF or CSV formats through online banking.
APIs are available for corporate clients and merchant integrations, upon request and approval.
Integration with billers, payment gateways, accounting software, and mobile wallets is available.
Security updates, new features, and design improvements are deployed several times a year.
Indian Bank offers virtual debit cards for secure online transactions for eligible account holders.
Disposable virtual cards may be available for specific use cases via online banking modules.
Multi-currency functionality is limited and mostly provided to business or NRI account holders for forex transactions.
Investment products include fixed deposits, mutual funds, government bonds, and insurance.
Bank savings accounts and deposits earn interest at prescribed rates per RBI guidelines.
Indian Bank provides personal loans, home loans, business loans, and credit cards.
Peer-to-peer trading is not a standard feature; only payment and transfer functions are offered.
Cryptocurrencies cannot be bought or sold through Indian Bank platforms.
Merchant acquiring and POS solutions are available for business customers.
Bulk payment and salary disbursement services are available for business accounts.
Loyalty programs may exist for card users and special promotions, but are not central to Indian Bank’s retail offering.
Card-based rewards and special promotions allow bonus point accumulation for eligible purchases.
Cashback programs run periodically for eligible digital payments or card transactions.
Referral programs may be available for digital products and account opening campaigns.
VIP clients receive preferential rates, higher limits, exclusive product access, and dedicated support.
Seasonal promotions on loans, cards, and savings products are a regular feature.
Premium/VIP status is granted based on account balances, relationship value, or by applying for premium account types.
Partner merchant discounts are periodically offered through debit/credit card programs and partnerships.
Corporate accounts may qualify for custom loyalty schemes and relationship pricing.
Indian Bank does not support direct transactions with gambling or online casino platforms as per national regulations.
Gambling transactions are restricted and may be blocked to comply with RBI and government policies.
Accounts may be blocked if detected engaging in prohibited gambling transactions.
Indian Bank follows RBI and government regulations, treating gambling transactions as high risk and limiting access.
No special conditions; gambling-related transactions are discouraged or restricted.
Attempted casino-related transactions are monitored and flagged by banking compliance systems.
Transactions are recorded as per legal and banking requirements; they cannot be hidden from compliance systems.
Customers may receive alerts if prohibited gambling-related payments are attempted.
Transactions with gambling sites are typically blocked; if processed, higher scrutiny and fees may apply.
Limits are not set for gambling as transactions are generally restricted or blocked.
Self-exclusion from gambling transactions is available by customer request for account blocks.
Bank blocks payments to known gambling sites in compliance with regulations.
Gambling expense control tools are rarely offered; banks instead focus on blocking and monitoring such payments.
Notifications are sent for exceeding any set transaction or account limits.
Yes, Indian Bank blocks operations determined to be for casino play as per policy.
Banking statements log all transactions; specific gambling analytics are not typically provided.
Cooling-off or suspension periods can be set via customer request for account or debit card transactions.
Customer service can provide general advice and direct users to external professional organizations for gambling addiction.
Indian Bank does not publicly partner with player assistance organizations for gambling addiction.
Request notifications by contacting customer support or configuring alerts in the online banking dashboard.
Indian Bank does not support direct transactions to online casinos.
Indian Bank does not have partnerships with any online casinos.
Not applicable, as gambling transactions are restricted.
Indian Bank does not offer bonuses for gambling transactions.
Indian Bank does not facilitate deposits or withdrawals for casino accounts.
Casino and gambling payments are restricted per Indian financial regulation; use is limited or blocked nationwide.
Transaction attempts from Indian Bank are generally declined at casino platforms due to restrictions.
Processing is blocked; transactions do not complete.
Not applicable; transactions are blocked or unsupported.
Yes, payments from Indian Bank accounts to casinos are routinely blocked by the bank and/or merchant platforms.