What is the official website of the payment service?
https://www.ing.co.kr
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Where can I find the customer support contacts?
Customer support contacts are listed on the official website under the “Contact Us” or “Customer Service” section.
What is the hotline phone number?
+82-2-317-1000
Is there a toll-free support number?
Toll-free numbers are commonly provided for domestic clients; international callers may use standard hotline numbers.
What is the email address for technical support?
Support emails are typically available via the official website’s contact or customer service page.
Are there separate emails for different types of inquiries?
Financial institutions often have separate emails for general, technical, compliance, and partnership inquiries listed on their sites.
Where can I find the online chat support?
Online chat options, if available, are usually offered through the official website’s support or help center portal.
Does the chat support work 24/7?
Live chat support for banks is usually available during business hours, with some offering extended or 24/7 service.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support is not standard; most banking services rely on official channels like website, app, or phone support.
What are the support working hours?
Support typically operates Monday to Friday from 9:00am to 6:00pm, with some limited weekend and holiday coverage.
Does support work on weekends and holidays?
Weekend and holiday support is limited or operates reduced hours; urgent issues may be handled by phone.
Are there regional offices for in-person visits?
Branch and office locations are available for in-person consultations; addresses are listed on the website.
Where are the physical offices located?
Physical offices are located in Seoul and major cities; main branch is commonly found in central Seoul.
Can I schedule a personal meeting?
Personal meetings can be scheduled via appointment through the hotline, website, or by visiting a local branch.
Are there representatives in different countries?
International representation is typically available via global ING offices or affiliates located in major financial centers.
In which languages is support available?
Support is typically offered in Korean and English; additional languages may depend on representative availability.
How quickly does support respond to requests?
Response times vary: calls generally answered within minutes, emails within 1-2 business days, chat instantly when available.
Is there a priority system for VIP clients?
Dedicated support channels and priority handling are commonly provided to VIP and business clients.
Can I request a callback?
Callback requests can be made via the hotline or official website, with responses typically within one business day.
When was the payment service founded?
ING Bank operations in Korea began in 1987.
Who is the founder and owner of the service?
ING Bank Korea is part of ING Group, a global Dutch financial institution.
In which country is the company registered?
Registered in South Korea; parent company registered in the Netherlands.
What is the development history of the payment service?
ING Bank Korea started as a branch of ING Group, expanded local services, and offers a range of payment, banking, and investment solutions.
Have there been major updates or rebranding?
Major banking groups regularly update branding to align with global standards; rebranding occurs with service updates or mergers.
Who sits on the company's board of directors?
The board consists of senior ING Group executives and Korea country heads, as per official corporate governance.
Are there investors or partners in the service?
ING Group’s Korean division is backed by ING’s global investments and partners, including business, fintech, and regulatory entities.
Does the company participate in stock trading?
ING Group is publicly traded on Euronext Amsterdam; Korean subsidiary is not independently listed.
What is the company's market capitalization?
ING Group’s market capitalization exceeds €50 billion; specific data for Korean subsidiary is not separately listed.
Are there subsidiary companies or branches?
ING Bank Korea operates multiple regional branches; subsidiaries include investment and insurance arms within South Korea.
What licenses does the payment service have?
Licensed as a foreign bank branch with specific registration and approval from the Financial Services Commission of Korea.
In which jurisdictions does the service operate officially?
Services are offered officially in South Korea; as part of ING Group, international services are covered globally.
Are there licenses for cryptocurrency operations?
ING Bank Korea focuses on traditional banking; cryptocurrency licenses are uncommon among major banks.
Does the service comply with AML/KYC requirements?
Fully compliant with Korea’s anti-money laundering and know-your-customer regulations and global ING policies.
Are there security certificates (PCI DSS, etc.)?
Industry security standards such as PCI DSS and ISO 27001 are often integrated for payment and data protection.
Has the service undergone security audits?
Regular internal and external security audits are conducted to adhere to banking and payment security requirements.
Is there insurance for client funds?
Client funds are insured up to the statutory limit under Korea’s deposit protection standards.
Which international standards does it comply with?
Complies with international standards including FATF, ISO, and local Korean regulations.
Have there been any regulatory fines or violations?
No major regulatory violations have been reported for ING Bank Korea in recent years.
Where can I find real reviews about the service?
Real user reviews can be found on financial forums, Google, Naver, App Store, and banking review websites.
What are the main user complaints?
Common complaints include slow processing times, occasional app bugs, and routine KYC verification delays.
What do users most often praise the service for?
High security, reliability, international banking capabilities, and responsive support are frequently praised features.
Are there issues with fund withdrawals?
Withdrawal issues are uncommon; delays may occur due to verification or banking hours.
Is the interface convenient according to users?
The interface is generally considered user-friendly, modern, and easy to navigate across platforms.
Are clients satisfied with transaction speed?
Transaction speed is rated as satisfactory; domestic transfers are fast, while international payments may take longer.
Do users recommend this service?
User recommendations are strong among expatriates, businesses, and clients needing international banking.
How do experts assess the service's reliability?
Experts consider ING Bank Korea reliable, compliant, and secure, based on industry audits and regulatory standing.
Are there industry awards and recognitions?
ING Group has received multiple industry awards internationally; local recognition may include Korean financial sector awards.
Does the service participate in payment system rankings?
ING Bank Korea is typically listed among top foreign banks in Korea’s payment and financial service rankings.
Are there recommendations from financial regulators?
Korean regulators endorse compliant institutions like ING for their adherence to regulations.
What reputation does the service have among partners?
Partners view ING Bank Korea as reputable, transparent, and reliable; praised for international and corporate banking.
How do they evaluate solution innovation?
ING Group is recognized for technology innovation, especially in digital banking and financial solutions.
Are there quality service certificates?
Quality certificates such as ISO 9001 are commonly held for operational excellence.
Does the company participate in industry conferences?
ING regularly participates in local and global financial, fintech, and banking conferences.
How does the service position itself in the market?
ING Bank Korea positions itself as a leading provider for global, corporate, and high-net-worth clients with international expertise.
Which fiat currencies does the service support?
Supports Korean Won (KRW), USD, EUR, and major international currencies for payments and transactions.
Are cryptocurrencies supported? Which ones specifically?
ING Bank Korea does not directly support cryptocurrency payments or transactions.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is offered by ING Bank Korea.
Can currencies be converted within the service?
Currency conversion is supported for supported fiat currencies according to prevailing market rates.
What exchange rates are used for conversion?
Exchange rates are determined by current market rates provided by ING Group’s global treasury services.
How often are exchange rates updated?
Exchange rates are updated in real-time during business hours and at least daily for banking operations.
Are stablecoins supported?
Stablecoin support is not offered by ING Bank Korea.
Can exotic currencies be handled?
Requests for exotic currency conversion may be handled through correspondent banking relationships.
Are there currency restrictions in different countries?
Currency restrictions conform to local and international regulatory constraints on cross-border transactions.
What types of transfers does the service support?
Supports domestic and international wire transfers, internal account transfers, and various payment methods.
Can transfers be made between service users?
Peer-to-peer transfers between account holders are commonly supported in online banking platforms.
Are transfers to bank cards supported?
Transfers to bank cards may be supported via linked card payment networks.
Can money be transferred to bank accounts?
Funds can be transferred to domestic and overseas bank accounts through wire or electronic transfers.
Is bill payment available?
Bill payment for utilities, taxes, and other services is typically available through online banking.
Are recurring payments supported?
Recurring and scheduled payments are supported via online banking and mobile app features.
Can automatic transfers be set up?
Automatic scheduled transfers can be configured for regular payments or savings plans.
Is payment scheduling available?
Payment scheduling is offered to allow users to set future-dated transactions.
Are group payments supported?
Group payment/splitting features are less common in traditional banks, but may be available via third-party apps.
Can payment links be created?
Payment link creation is more typical of fintech services; banks may offer it for specific merchant functions.
What are the minimum transaction amounts in the service?
Minimum transaction amounts are set by regulation or internal policy, typically KRW1,000 or equivalent.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on account type, user verification, and regulatory rules.
Are there daily limits on operations?
Daily transaction limits are enforced per account and vary by service type and user status.
What monthly and annual limits are in effect?
Monthly and annual limits apply to total transaction volumes as per AML/KYC guidelines.
Can limits be increased? How?
Limits can be increased by upgrading user verification or applying for higher tier accounts.
Do limits differ for verified users?
Verified users are afforded higher limits and expanded transaction capabilities.
Are there restrictions for new accounts?
New accounts may have lower limits and restricted access until full verification is completed.
Do special limits apply in different countries?
Limits may vary depending on regulatory rules and risk assessment for non-resident accounts.
Can operations be temporarily blocked?
Temporary account blocks can be imposed for suspicious activity, security review, or at client request.
Are there limits on the number of daily operations?
Limits on transaction count per day are set to prevent abuse and comply with regulatory policy.
What are the minimum amounts for account funding?
Minimum deposit amounts are established for each funding method; typically KRW1,000 or equivalent.
What methods of funding are supported?
Funding methods include domestic bank transfers, international remittance, card payments, and cash deposits.
Are there fees for funding?
Funding fees vary depending on method: international transfers and card payments often incur additional charges.
What are the minimum funding amounts?
Minimum funding amounts mirror minimum transaction thresholds; set by bank policy and chosen method.
How quickly are funds credited when funding?
Domestic transfers credit instantly; international remittances may take 1-2 business days.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, bank branch, or online transfer to external accounts.
Are there fees for fund withdrawal?
Withdrawal fees apply depending on method, destination, and amount; details provided on bank’s fee schedule.
How long does withdrawal take?
Withdrawals are immediate at ATMs; bank transfers may take from instant up to 2 business days.
What withdrawal limits are set?
Limits are enforced based on account status, verification level, and transaction type.
How quickly are funds credited when funding with a card?
Card funding is typically credited instantly to accounts during banking hours.
How long does a bank transfer take?
Domestic bank transfers process instantly or within 1 business day; international transfers may require 1–3 days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transactions are not supported by ING Bank Korea.
Are transfers between users instant?
Internal transfers are processed instantly within the bank’s system.
Are there delays when funding on weekends?
Some funding methods, especially international wires, are delayed on weekends.
Do holidays affect funding speed?
National holidays may delay processing and crediting of funds.
Can crediting be accelerated for a fee?
Express crediting services may be offered for a fee, particularly for international transactions.
What determines the speed of funding processing?
Processing speed depends on method, verification status, business hours, and regulatory checks.
Are there notifications about funding status?
Notifications are sent via SMS, email, or app when funds are credited to accounts.
What to do if funding takes too long?
Contact support through hotline or branch for resolution and tracking assistance.
How quickly are withdrawal requests processed?
Withdrawal requests are processed immediately for cash; transfers may require up to 2 business days.
How long does card withdrawal take?
Card withdrawals at ATMs are immediate; card-to-card or bank-to-card transfers may take 1–2 business days.
How quickly do bank transfers arrive?
Domestic transfers are near-instant; international transfers may take 1–3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported by ING Bank Korea.
Are there withdrawal delays on weekends?
Withdrawals may be delayed on weekends for non-cash transaction types.
Do holidays affect withdrawal speed?
Holiday periods can delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Some banks offer priority withdrawal for a fee, generally for high-value or urgent transactions.
What determines withdrawal processing time?
Time depends on withdrawal method, regulatory checks, and interbank network schedules.
Are there notifications about withdrawal status?
Withdrawal status is updated via SMS, app, or email.
Can a withdrawal request be canceled?
Withdrawals can be canceled before processing through customer support; timing may be limited.
How to register with the payment service?
Registration requires visiting a branch or applying online, submitting required personal information, and identity documentation.
What data is needed to create an account?
Personal data, government-issued ID, address, contact details, and financial information are needed.
Can registration be done without email?
Email is often required for online banking; in-person registration options may allow alternative contact methods.
Is phone confirmation required during registration?
Phone verification is standard for online account creation to authenticate identity.
Are there age restrictions for registration?
Minimum age is 18; exceptions may apply for certain youth-oriented products.
Can a corporate account be created?
Business accounts can be opened with additional documentation including business registration and proof of authority.
Is it required to provide real data?
Real, verifiable personal and business data are required per legal and regulatory standards.
Are there country restrictions for registration?
Account creation is limited to Korean residents or foreigners meeting in-country legal requirements.
How long does account activation take?
Activation is usually instant or within 1 business day after documentation is reviewed.
What verification levels exist?
Levels include basic, full, and enhanced verification; higher tiers grant greater access and transaction limits.
What documents are required for basic verification?
Basic verification requires government ID and proof of address.
Are documents needed for full verification?
Full verification needs additional documents such as income proof, employment, or business registration.
Are digital copies of documents accepted?
Digital copies are accepted for online registration, subject to further in-person verification if required.
How long does the verification procedure take?
Verification typically takes from a few hours up to 2 business days depending on document completeness.
Can the service be used without verification?
Limited services may be available, but most transfers and payments require verified accounts.
What restrictions apply to unverified users?
Restricted transaction limits, inability to conduct international transfers, and limited access to advanced features.
Is address confirmation required?
Address confirmation is mandated for full account activation and KYC compliance.
Is a selfie with documents required?
Selfie with ID may be required for remote registration and online verification.
How often do documents need to be updated?
Updates are required upon expiration of documents or significant change in personal information.
What encryption technologies does the service use?
Standard encryption includes SSL/TLS protocols and advanced cryptographic methods for data security.
Is two-factor authentication supported?
Two-factor authentication is available and recommended for account and transaction protection.
Are there SMS confirmations for operations?
SMS confirmation for critical operations and login attempts is standard practice.
Is biometric authentication supported?
Biometric login and authentication (fingerprint or face) may be supported via mobile app.
Is blockchain technology used?
ING Bank Korea does not use blockchain technology for payments or account management.
Is there a multi-level security system?
Multi-tiered security with authentication, transaction monitoring, and fraud prevention is standard.
How is user personal data protected?
Data protection complies with Korean privacy laws, GDPR equivalence, and includes encrypted storage and limited access.
Is cold storage used for cryptocurrencies?
Cryptocurrency custody is not provided by ING Bank Korea.
Is there DDoS attack protection?
Banks implement robust DDoS mitigation using firewalls, load balancers, and cloud-based solutions.
Are regular security audits conducted?
Regular internal and independent audits are performed to ensure ongoing compliance and data safety.
What anti-phishing protection measures are provided?
Anti-phishing includes email authentication, website security certificates, and user education.
Is there a suspicious activity detection system?
Automated transaction monitoring systems alert for suspicious or high-risk activity.
How does the service combat money laundering?
Money laundering prevention includes AML software, customer due diligence, transaction reporting, and staff training.
Is there blocking of suspicious accounts?
Accounts under investigation for suspicious activity are blocked or restricted pending review.
What to do when fraud is detected?
Immediately report incident to the bank; follow steps for account review, funds protection, and legal assistance.
How to report suspicious activity?
Contact via hotline, branch, or online ticket; provide details and documentation for swift investigation.
Is there compensation for damage from fraudsters?
Compensation depends on investigatory findings and insurance coverage; statutory protections may apply.
What user rights exist for disputed transactions?
Users have rights to file claims, receive investigation, and expect timely resolution under consumer protection laws.
How to dispute account blocking?
Dispute via hotline, email, or in-branch visit, submitting identity and relevant documentation for review.
Is there insurance against cyber attacks?
Major banks commonly provide cyber insurance or protection for client assets.
What fees does the service charge for transfers?
Transfer fees vary by type, destination, and amount; details published in the bank’s fee schedule.
Are there fees for account funding?
Funding methods may attract bank or network fees, especially for international or card-funded deposits.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method—ATM, local, and international wire transfers have varying fee structures.
Are there fees for currency conversion?
A margin or fixed fee is charged for currency exchange; details outlined by the bank.
Are there fees for account inactivity?
Account inactivity fees are rare; some dormant accounts may face maintenance or closure fees.
Are there account maintenance fees?
Monthly or annual account maintenance fees may apply depending on account type.
Are fees charged for operation cancellation?
Cancellation fees may apply for reversed or unauthorized transactions depending on timing and reason.
Are there fees for expedited operations?
Express transaction services are offered for an additional charge.
Are there hidden fees?
Banks disclose fee structures in official schedules; transparency is mandated by regulation.
How are fees calculated for large amounts?
Large transfers may incur higher fixed fees or percentage-based rates; schedule depends on transaction size and type.
Are there different tariff plans in the service?
Tariff plans for individuals, businesses, and VIP clients are typically available.
What advantages does VIP status provide?
VIP clients receive priority service, enhanced limits, specialized account management, and exclusive product access.
How to get preferential conditions?
Preferential rates and benefits are available for VIPs, high net worth, or corporate accounts by meeting eligibility criteria.
Are there free operations per month?
Some accounts offer a set number of free operations monthly, after which fees apply.
Are there discounts for active users?
Active clients may enjoy periodic discounts or promotional fee reduction based on transaction volume.
Are there corporate tariffs?
Corporate clients receive business-specific tariff plans and integrated financial services.
Can individual conditions be obtained?
Custom pricing is available for large volume clients or strategic partners.
Do promotional codes work for fee reduction?
Promotional codes may be distributed for specific campaigns or account openings to reduce fees.
Are there cashback programs?
Cashback may be available through partnered card programs or promotional campaigns.
Are there discounts for transaction volumes?
High-volume users can receive reduced rates or fee waivers.
Is there an official mobile application?
Yes, ING Bank Korea offers an official mobile banking application.
On which platforms is the application available?
Mobile app is available for iOS and Android platforms.
What functions are available in the mobile application?
App functions include transfers, account management, bill payment, notifications, and support access.
Does functionality differ from the web version?
Mobile app offers streamlined features; some advanced functions may only be available via web platform.
Is Touch ID/Face ID supported?
Biometric authentication (Touch ID/Face ID) is supported on compatible devices.
Can the application work offline?
Offline access is limited to cached data; full operations require an internet connection.
Are there push notifications about operations?
Push notifications for key account and transaction events are supported.
Is dark theme supported?
Dark mode is supported in the mobile application settings.
How often is the mobile application updated?
App updates occur regularly, at least quarterly or as needed for security and feature enhancements.
Are there beta versions of the application?
Banks may invite clients to beta test new app versions; details are provided via official app or website.
Is the web interface of the service convenient?
Web platform is designed for ease of use, offering comprehensive self-service capabilities.
Is responsive design supported?
Responsive web design guarantees usability on desktops, tablets, and smartphones.
In which languages is the interface available?
Korean and English; additional languages may be supported for global users.
Is there a night mode for the website?
Night mode or dark theme is available in web interface settings.
Are hotkeys supported?
Hotkeys for basic navigation and actions are supported in web platforms.
Can data be exported?
Transaction and account data can be exported in PDF, CSV, or Excel formats.
Is there an API for developers?
APIs for corporate and partner integration are available upon request and agreement.
Is integration with other services supported?
Integration with accounting, ERP, and payment platforms is standard for business clients.
How often is the web interface updated?
Web interface updates are implemented periodically to improve security and usability.
Are there virtual cards in the service?
Virtual card issuance is increasingly available for online payment security.
Can disposable cards be created?
Disposable or temporary card numbers are occasionally offered for added protection.
Is multi-currency account functionality supported?
Multi-currency accounts are available for international clients and businesses.
Are there investment products?
Investment options include savings, mutual funds, fixed income, and insurance products.
Can interest be earned on balance?
Interest is paid on eligible savings and fixed deposit accounts based on prevailing rates.
Are there credit products?
Credit products offered include personal loans, credit cards, mortgages, and revolving credit lines.
Is P2P trading supported?
P2P trading features for stocks or crypto are not typically provided by traditional banks.
Can cryptocurrencies be bought/sold?
ING Bank Korea does not offer direct cryptocurrency buy/sell services.
Is there acquiring for business?
Merchant acquiring and payment processing services are available for business clients.
Are mass payouts supported?
Bulk payment solutions are offered for payroll and supplier payments for corporate clients.
Is there a loyalty program in the service?
Loyalty programs may be linked to card and banking products, rewarding consistent use.
How are bonus points earned?
Points are earned through transactional activity, purchases, and promotional campaign participation.
Is there cashback for operations?
Cashback rewards are typically associated with select card and promotional services.
Are there referral programs?
Referral programs reward users for bringing new clients, details available via official channels.
What privileges do VIP clients have?
VIP privileges include dedicated management, priority processing, enhanced limits, and exclusive offers.
Are there seasonal promotions and offers?
Banks frequently run seasonal campaigns with special rates, cashback, and incentives.
Can premium status be obtained?
Premium accounts are available for qualifying users based on asset or transaction criteria.
Are there partner discounts?
Partner merchant discounts are provided via affiliated programs and special partnerships.
Are there corporate loyalty programs?
Corporates can enroll in loyalty solutions for employee or customer incentive programs.
Does the service allow operations with online casinos?
Transactions with online casinos may be restricted to comply with regulatory standards.
Are there restrictions on gambling transactions?
Banks monitor and may restrict gambling-related transactions, per legal and risk policy.
Can accounts be blocked for casino play?
Accounts may be flagged or blocked for high-risk gambling activity detected by compliance systems.
How does the service view gambling?
Banking institutions generally adopt a cautious approach, enforcing anti-money laundering rules for gambling.
Are there special conditions for gambling?
Special conditions may apply including transaction limits, enhanced scrutiny, and reporting.
Are casino transactions tracked?
Gambling-related transactions are monitored for compliance and risk management.
Can operations with gambling sites be hidden?
All transactions are visible in statements; banks do not support concealment for compliance reasons.
Are there notifications about gambling expenses?
Notifications and statements disclose transaction sources, including spending at gambling sites.
Are there special fees for gambling operations?
Additional fees for gambling transactions may apply due to risk and regulatory costs.
Can limits be set on gambling?
Clients may institute personal spending limits; banks may apply institutional limits.
Is there a self-exclusion function?
Self-exclusion can be requested to restrict access to gambling-related transactions.
Can access to gambling sites be restricted?
Account settings or bank policy may restrict payments to specified gambling sites.
Is gambling expense control supported?
Expense control features allow users to monitor and restrict gambling spending.
Are there notifications about limit exceedance?
Alerts can be set to notify clients of exceeding pre-set transaction or gambling limits.
Can operations with casinos be blocked?
Casino-related transactions can be blocked by the bank at client request or for compliance.
Is there gambling expense statistics?
Expense statistics tools provide spending breakdowns, including for gambling categories.
Is a "cooling-off period" supported?
Cooling-off periods may be set to temporarily suspend gambling-related operations.
Can help be obtained for gambling addiction?
Assistance and referrals to third-party addiction support are available through customer service.
Is there partnership with player assistance organizations?
Banks may partner with local organizations to provide gambling addiction resources.
How to set up gambling expense notifications?
Set up notifications via online or mobile banking in spending controls or expense alerts.
Which online casinos accept this payment method?
ING Bank Korea payment is accepted at licensed domestic and international casino platforms supporting bank transfers.
Are there exclusive partnerships with specific casinos?
Exclusive casino partnerships are rare; acceptance depends on site integration with bank networks.
Do conditions differ when used in different casinos?
Transaction terms may vary by casino, jurisdiction, and payment processing partner.
Are there special bonuses for using this method in casinos?
Bonuses for using specific payment methods depend on casino policies and promotions.
Can the method be used for both deposits and withdrawals in casinos?
Bank transfers usually support both deposit and withdrawal at licensed casinos.
Are there geographic restrictions for casino usage?
Usage restrictions apply based on Korean law and casino location; cross-border payments may be blocked.
How do casino operators typically process transactions from this method?
Operators process transfers through bank integration, subject to compliance and verification checks.
Are there typical processing times when used with casinos?
Casino bank transfers typically process within 1–3 business days.
Do casinos usually charge additional fees for this method?
Fees may be levied by casinos for bank transfer deposits and withdrawals.
Are there any known compatibility issues with major casino platforms?
Compatibility is generally good for licensed platforms; unlicensed or offshore casinos may not support Korean banks.