What is the official website of the payment service?
ING Norway does not have a separate dedicated payment service website, but its services are part of the ING Group's global website, accessible via https://www.ing.com.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are available on ING's official global website under the contact or support section.
What is the hotline phone number?
Specific ING Norway hotline number details are not publicly verified; typically, ING provides regional support numbers based on country-specific branches via their official website contact pages.
Is there a toll-free support number?
ING generally offers toll-free numbers in specific markets, but no verified toll-free number specifically for ING Norway is publicly available.
What is the email address for technical support?
Verified technical support email addresses for ING Norway are not publicly disclosed; ING support is generally routed via their main support contacts or through online portals.
Are there separate emails for different types of inquiries?
ING usually provides specialized email contacts for segments such as trade support, corporate cards, and fraud operations but this is mostly within wholesale or corporate banking and not specific to Norway retail clients.
Where can I find the online chat support?
Online chat support for ING clients is available via ING’s official website or mobile banking app under customer support sections.
Does the chat support work 24/7?
ING chat support availability varies by region; 24/7 support is common for corporate card assistance but is not confirmed specifically for retail clients in Norway.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information that ING Norway supports customer service via Telegram or WhatsApp.
What are the support working hours?
Typical customer support hours for ING services range Monday to Friday, around 08:00 to 17:00 CET, though it depends on the specific service type.
Does support work on weekends and holidays?
Weekend and holiday support availability is generally limited to critical corporate or fraud-related services; retail customer service typically does not operate on weekends or holidays.
Are there regional offices for in-person visits?
ING operates physical offices and branches in countries where it has retail operations; however, detailed Norwegian office availability is not specifically documented.
Where are the physical offices located?
Specific physical addresses for ING Norway offices are not publicly listed; ING offices are usually found in major cities where they serve banking and financial services.
Can I schedule a personal meeting?
In-person meeting scheduling is generally available in branch-based banking services but requires contacting local offices or support channels for appointment details.
Are there representatives in different countries?
ING is an international banking group with representatives and offices globally, including in European countries.
In which languages is support available?
ING typically offers customer support in English and local languages relevant to the country of operation; in Norway, support in English and Norwegian is standard.
How quickly does support respond to requests?
Average response times vary by contact channel but typically range from minutes for chat to up to 24-48 hours for email inquiries.
Is there a priority system for VIP clients?
ING usually provides priority service for VIP or premium customers, including dedicated support lines and personalized service.
Can I request a callback?
Callback services are commonly offered by ING for customer convenience but specific Norwegian service availability is not verified.
When was the payment service founded?
ING Group was founded in 1991 through the merger of Dutch insurance and banking companies; ING Norway operates as part of this group.
Who is the founder and owner of the service?
ING was founded by the merger of Nationale-Nederlanden and NMB Postbank Groep. It is owned by ING Groep N.V., a Dutch multinational banking and financial services corporation.
In which country is the company registered?
ING Groep N.V. is registered in the Netherlands.
What is the development history of the payment service?
ING evolved from Dutch banking and insurance entities, expanding internationally to offer retail and wholesale banking services, including innovative digital and payment solutions globally.
Have there been major updates or rebranding?
ING has undergone several branding updates and digital innovation shifts but the overall brand has remained stable since the 1991 formation.
Who sits on the company's board of directors?
ING’s board of directors comprises international banking executives; specific names are available on their corporate website but not individualized by country units.
Are there investors or partners in the service?
ING is publicly traded and has various institutional investors; it partners with payment networks like Visa, Mastercard, and other fintech collaborations.
Does the company participate in stock trading?
ING Groep N.V. is publicly listed on Euronext Amsterdam.
What is the company's market capitalization?
As of the latest data, ING Groep N.V. market capitalization fluctuates around tens of billions of euros depending on market conditions.
Are there subsidiary companies or branches?
ING operates numerous subsidiaries and branches worldwide, including retail and wholesale banking arms.
What licenses does the payment service have?
ING holds banking licenses in jurisdictions where it operates, including European banking licenses under EEA rules applicable to Norway service provision.
In which jurisdictions does the service operate officially?
ING operates officially in multiple European countries including Norway through passporting arrangements under EU/EEA banking regulations.
Are there licenses for cryptocurrency operations?
ING itself does not typically hold cryptocurrency-specific licenses but monitors regulatory requirements; in Norway, crypto operations are regulated separately and handled by licensed crypto entities.
Does the service comply with AML/KYC requirements?
ING fully complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations as per EU/EEA and Norwegian financial laws.
Are there security certificates (PCI DSS, etc.)?
ING services comply with international standards including PCI DSS for card payment security and other ISO certifications for information security.
Has the service undergone security audits?
ING undergoes regular external and internal security audits to ensure compliance with data security and financial regulations.
Is there insurance for client funds?
Customer deposits with ING are protected under national deposit guarantee schemes applicable in the European Economic Area.
Which international standards does it comply with?
ING complies with global banking and payment standards including PCI DSS, ISO 27001, PSD2, GDPR, and other relevant frameworks.
Have there been any regulatory fines or violations?
There are no publicly reported significant regulatory fines or violations for ING Norway specifically.
Where can I find real reviews about the service?
Reviews can be found on banking and fintech review platforms like Trustpilot, Google Reviews, and financial consumer forums relevant to Norway.
What are the main user complaints?
Common complaints often relate to customer service responsiveness, transaction delays, or interface usability issues found in many banking services.
What do users most often praise the service for?
Users appreciate ING for its user-friendly digital platforms, competitive rates, and reliable international payment capabilities.
Are there issues with fund withdrawals?
There are no widespread verified reports of systemic withdrawal issues with ING Norway.
Is the interface convenient according to users?
The ING digital banking interface is generally rated as modern and convenient by users.
Are clients satisfied with transaction speed?
Transaction speed is usually rated positively, particularly for domestic and SEPA payments.
Do users recommend this service?
Many users recommend ING for its digital banking products and international reach, although recommendations vary by user needs.
How do experts assess the service's reliability?
Experts view ING as a stable, well-capitalized bank with strong compliance and digital payment capabilities.
Are there industry awards and recognitions?
ING has received multiple industry awards for innovation in digital banking and customer experience.
Does the service participate in payment system rankings?
ING is recognized in various industry rankings related to European digital banking and payment services.
Are there recommendations from financial regulators?
ING operates under full regulatory compliance with recommendations aligned to best practices in EU banking regulations.
What reputation does the service have among partners?
ING is regarded positively by partners for reliability, compliance, and technological integration in payment services.
How do they evaluate solution innovation?
ING is recognized for actively innovating in digital banking, mobile payments, and fintech collaborations.
Are there quality service certificates?
ING holds relevant quality assurance and information security certifications per industry requirements.
Does the company participate in industry conferences?
ING participates in major financial and fintech conferences globally.
How does the service position itself in the market?
ING positions itself as a customer-centric, digitally advanced global bank with strong European roots.
Which fiat currencies does the service support?
ING supports multiple fiat currencies across Europe, including Norwegian Krone (NOK), Euro (EUR), US Dollar (USD), and others.
Are cryptocurrencies supported? Which ones specifically?
ING does not offer direct cryptocurrency trading, but may facilitate cryptocurrency-related services via partners or custody providers.
Is there a proprietary cryptocurrency or token?
ING has no proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are available typically through ING’s international banking platforms.
What exchange rates are used for conversion?
ING uses interbank exchange rates with added margins as per market standards.
How often are exchange rates updated?
Exchange rates are updated in real-time or daily depending on the service context.
Are stablecoins supported?
Stablecoins are not supported directly by ING banking services.
Can exotic currencies be handled?
Support for exotic currencies is limited and depends on the bank’s international payment network capabilities.
Are there currency restrictions in different countries?
Currency restrictions follow local and international regulations, including Norway’s financial laws.
What types of transfers does the service support?
ING supports domestic, SEPA, SWIFT international transfers, card payments, and direct debits.
Can transfers be made between service users?
Peer-to-peer transfers are supported within ING accounts and via integrated payment methods.
Are transfers to bank cards supported?
Transfers to bank cards via card schemes may be supported subject to regulations.
Can money be transferred to bank accounts?
Bank account transfers domestically and internationally are supported.
Is bill payment available?
Bill payment services are part of ING’s retail banking offerings.
Are recurring payments supported?
Recurring payment setups are available for customers.
Can automatic transfers be set up?
Automatic and scheduled transfers can be configured by users.
Is payment scheduling available?
Payment scheduling features are included in ING’s digital banking.
Are group payments supported?
Group payment features may exist depending on the platform and account type.
Can payment links be created?
Payment link generation is not typically highlighted as a standard ING retail feature.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by payment type and regulatory requirements.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type, verification status, and local regulations.
Are there daily limits on operations?
Daily transaction limits are imposed for risk management and regulatory compliance.
What monthly and annual limits are in effect?
Monthly and annual limits exist per account type and regulation, adjustable through verification.
Can limits be increased? How?
Limits can usually be increased by providing additional verification and customer requests through support.
Do limits differ for verified users?
Verified users typically receive higher transaction limits than non-verified users.
Are there restrictions for new accounts?
New accounts may face initial restrictions on transaction volume and amount until verification.
Do special limits apply in different countries?
Geographic regulatory variations may impose country-specific limits.
Can operations be temporarily blocked?
Operations can be suspended temporarily due to suspicious activity or compliance reasons.
Are there limits on the number of daily operations?
Daily operation count limits are implemented to prevent fraud and abuse.
What are the minimum amounts for account funding?
Minimum funding thresholds depend on the payment method used.
What methods of funding are supported?
Funding supports bank transfers, card payments, and possibly mobile payment integrations.
Are there fees for funding?
Fees for funding depend on method and country regulations, sometimes waived for bank transfers.
What are the minimum funding amounts?
Varies by deposit method; some card or transfer minimums may apply.
How quickly are funds credited when funding?
Domestic bank transfers typically credit funds within the same day; card payments may be instant.
How can money be withdrawn from the system?
Withdrawals are possible via bank transfers, card withdrawals, and possibly through ATM networks.
Are there fees for fund withdrawal?
Withdrawal fees depend on method and destination; domestic withdrawals are often free or low-cost.
How long does withdrawal take?
Withdrawals typically take 1-3 business days depending on method and region.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes.
How long does a bank transfer take?
Domestic transfers usually take the same day or the next business day; international can vary from 1-5 days.
How quickly do cryptocurrency transfers arrive?
ING does not support direct crypto transfers.
Are transfers between users instant?
Internal transfers between ING users are typically instant.
Are there delays when funding on weekends?
Weekend funding via bank transfer may experience delays until next business day.
Do holidays affect funding speed?
Banking holidays may delay processing times for transfers and withdrawals.
Can crediting be accelerated for a fee?
Some banks offer express processing for a fee; ING’s specific policy is not publicly confirmed.
What determines the speed of funding processing?
Factors include payment method, banking partners, cut-off times, and regulatory checks.
Are there notifications about funding status?
Notifications for funding status are typically available via app or email.
What to do if funding takes too long?
Contact customer support with transaction details to investigate delays.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within business hours, usually same or next day.
How long does card withdrawal take?
Card withdrawals from accounts are usually processed in 1-3 business days.
How quickly do bank transfers arrive?
Domestic bank transfers arrive mostly within 1 business day.
Are cryptocurrency withdrawals instant?
Not applicable as ING does not support crypto accounts.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends usually process on next business day.
Do holidays affect withdrawal speed?
Bank holidays can delay withdrawal credit times.
Can withdrawal be accelerated for an additional fee?
Not conclusively confirmed for ING Norway; express withdrawals may be offered in some services.
What determines withdrawal processing time?
Processing times depend on fund source, network, regulatory compliance, and time of request.
Are there notifications about withdrawal status?
Withdrawal status updates are generally available via ING online banking or mobile app.
Can a withdrawal request be canceled?
Withdrawal requests may be canceled if not yet processed; policy varies.
How to register with the payment service?
Registration is done online via ING’s website or app by providing personal details and setting up access credentials.
What data is needed to create an account?
Typically requires personal information, identification documents, contact details, and proof of address.
Can registration be done without email?
Email is usually required for communication and security; alternatives are rare and region dependent.
Is phone confirmation required during registration?
Phone verification is commonly required for security and authentication.
Are there age restrictions for registration?
Minimum age is generally 18 years to open a banking account.
Can a corporate account be created?
ING offers corporate account services with specific business documentation requirements.
Is it required to provide real data?
Real and verified personal data are mandatory due to regulatory compliance.
Are there country restrictions for registration?
Registration is restricted to residents or legally authorized persons in supported countries.
How long does account activation take?
Account activation may take from hours to a few days depending on verification completeness.
What verification levels exist?
Verification levels range from basic identity confirmation to enhanced due diligence for higher limits.
What documents are required for basic verification?
Basic verification requires valid government-issued ID and proof of address.
Are documents needed for full verification?
Yes, enhanced verification may require income proof, tax documents, and additional ID.
Are digital copies of documents accepted?
Digital copies are accepted via secure upload portals for convenience.
How long does the verification procedure take?
Verification typically completes within 1-3 business days.
Can the service be used without verification?
Limited usage may be possible, but most services require full verification.
What restrictions apply to unverified users?
Restrictions include lower transaction limits and restricted access to certain products.
Is address confirmation required?
Address confirmation is standard to comply with KYC regulations.
Is a selfie with documents required?
Some services may require a selfie or live photo for identity verification.
How often do documents need to be updated?
Documents should be updated every few years or when information changes.
What encryption technologies does the service use?
ING uses strong encryption protocols such as TLS for data in transit and AES for data at rest.
Is two-factor authentication supported?
2FA is supported and encouraged for enhancing account security.
Are there SMS confirmations for operations?
SMS confirmations are often used for transaction monitoring and security alerts.
Is biometric authentication supported?
Biometric options like fingerprint or facial recognition are supported in mobile apps.
Is blockchain technology used?
ING explores blockchain applications but it is not broadly implemented in standard payment services.
Is there a multi-level security system?
Yes, ING employs layered security including network, application, and user authentication layers.
How is user personal data protected?
Personal data is protected in compliance with GDPR and other privacy regulations.
Is cold storage used for cryptocurrencies?
Not applicable, as ING does not offer direct cryptocurrency custody.
Is there DDoS attack protection?
ING uses advanced DDoS prevention and mitigation technologies.
Are regular security audits conducted?
Regular security audits by internal teams and external firms are conducted.
What anti-phishing protection measures are provided?
ING provides anti-phishing education, email verification, and monitoring.
Is there a suspicious activity detection system?
Yes, fraud detection and anomaly monitoring systems are in place.
How does the service combat money laundering?
Comprehensive AML programs include transaction monitoring, identity checks, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Accounts showing suspicious activity can be blocked or restricted instantly.
What to do when fraud is detected?
Users should immediately report to ING fraud departments; ING investigates and mitigates.
How to report suspicious activity?
Suspicious activities can be reported via customer support channels and dedicated fraud emails.
Is there compensation for damage from fraudsters?
ING offers fraud protection policies consistent with regulatory requirements.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized transactions under consumer protection laws and PSD2.
How to dispute account blocking?
Customers can appeal through support or regulatory complaint procedures.
Is there insurance against cyber attacks?
ING maintains cyber insurance as part of their risk management framework.
What fees does the service charge for transfers?
Transfer fees vary by transfer type, currency, and channel with many domestic payments free or low cost.
Are there fees for account funding?
Generally funding the account via bank transfer is free; card funding may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and currency; often free within domestic network.
Are there fees for currency conversion?
Currency conversion fees apply and are disclosed during transaction.
Are there fees for account inactivity?
Some banks charge inactivity fees; ING’s policy depends on country-specific terms.
Are there account maintenance fees?
Account maintenance fees may apply depending on account type.
Are fees charged for operation cancellation?
Fees for cancellation vary and are often waived for certain transaction types.
Are there fees for expedited operations?
Expedited processing fees may be charged if offered.
Are there hidden fees?
ING maintains transparent fee disclosure per regulatory standards.
How are fees calculated for large amounts?
Large transaction fees are generally percentage-based plus a fixed amount or negotiated agreements.
Are there different tariff plans in the service?
ING offers different tariff plans depending on account type and customer segment.
What advantages does VIP status provide?
VIP customers receive benefits like dedicated support, fee reductions, and exclusive offers.
How to get preferential conditions?
Preferential conditions are granted based on account balances, relationship length, or business agreements.
Are there free operations per month?
Free operations depend on tariff plans and account type.
Are there discounts for active users?
Discounts and fee waivers may be available for frequent or high-volume users.
Are there corporate tariffs?
Corporate accounts have specific tariff structures tailored to business needs.
Can individual conditions be obtained?
Customized conditions may be negotiated for high-value or special clients.
Do promotional codes work for fee reduction?
Promotional codes are not typically used for fee discounts in banking.
Are there cashback programs?
ING offers cashback programs selectively depending on card products.
Are there discounts for transaction volumes?
Volume-based fee discounts are possible in business accounts.
Is there an official mobile application?
ING offers an official mobile banking app.
On which platforms is the application available?
The app is available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile app includes account management, payments, card controls, alerts, and support chat.
Does functionality differ from the web version?
Mobile app may have some streamlined functions but core services overlap with web banking.
Is Touch ID/Face ID supported?
Biometric authentication like Touch ID and Face ID is supported in the mobile app.
Can the application work offline?
Limited offline features; most require internet connectivity.
Are there push notifications about operations?
Push notifications are available for transactions and alerts.
Is dark theme supported?
Dark mode is supported in recent app versions.
How often is the mobile application updated?
Updates are released regularly, usually monthly or quarterly.
Are there beta versions of the application?
Beta testing programs may exist but are not widely open.
Is the web interface of the service convenient?
The web interface is modern and user-friendly according to user feedback.
Is responsive design supported?
Yes, the website supports responsive design for mobile devices.
In which languages is the interface available?
Interface languages include English, Norwegian, and other major European languages.
Is there a night mode for the website?
Some regions support dark mode for web platforms.
Are hotkeys supported?
Hotkeys are generally not a standard banking web feature.
Can data be exported?
Data export options for transactions and statements are typically available.
Is there an API for developers?
ING offers APIs mainly for corporate or financial technology partners.
Is integration with other services supported?
Integration with accounting software and other fintech services is supported.
How often is the web interface updated?
The web platform is updated continuously with feature and security improvements.
Are there virtual cards in the service?
ING offers virtual card issuance in some markets.
Can disposable cards be created?
Disposable or single-use virtual cards may be available depending on product.
Is multi-currency account functionality supported?
Multi-currency accounts are provided on certain business banking platforms.
Are there investment products?
ING offers investment services including funds, savings, and brokerage in selected regions.
Can interest be earned on balance?
Interest earning on balances depends on account type and region.
Are there credit products?
ING provides credit products such as loans, mortgages, and credit cards.
Is P2P trading supported?
P2P trading of securities is not a core ING feature.
Can cryptocurrencies be bought/sold?
ING does not directly facilitate crypto buying/selling but may offer related services through partners.
Is there acquiring for business?
ING provides merchant acquiring and payment processing services.
Are mass payouts supported?
Bulk payment processing is available for business clients.
Is there a loyalty program in the service?
Loyalty programs are available primarily in card products.
How are bonus points earned?
Bonus points, if any, are earned through card usage or promotions.
Is there cashback for operations?
Cashback is offered on select credit/debit card products.
Are there referral programs?
Referral programs are not broadly promoted.
What privileges do VIP clients have?
VIP privileges include exclusive support, better rates, and personalized service.
Are there seasonal promotions and offers?
Seasonal offers are common for credit cards and banking promotions.
Can premium status be obtained?
Premium account upgrades are available subject to criteria.
Are there partner discounts?
Partner discounts may be available with affiliated merchants.
Are there corporate loyalty programs?
Corporate clients may have tailored loyalty or incentive programs.
Does the service allow operations with online casinos?
Gambling transactions policies vary, often restricted by regulation.
Are there restrictions on gambling transactions?
Gambling transactions are monitored and may be restricted for compliance.
Can accounts be blocked for casino play?
Accounts can be blocked if gambling transactions violate terms or regulations.
How does the service view gambling?
Generally, financial institutions comply with regulatory frameworks restricting certain gambling related payments.
Are there special conditions for gambling?
Special terms may apply to gambling transaction monitoring.
Are casino transactions tracked?
Casino-related transactions are subject to monitoring for AML and compliance.
Can operations with gambling sites be hidden?
Transparency requirements restrict hiding such transactions.
Are there notifications about gambling expenses?
Notifications depend on customer alerts settings.
Are there special fees for gambling operations?
Fees depend on transaction type and local rules.
Can limits be set on gambling?
Some regulatory environments require limits or controls on gambling transactions.
Is there a self-exclusion function?
Self-exclusion is usually managed through gambling operators, not banks.
Can access to gambling sites be restricted?
Banks typically do not restrict websites but monitor transactions.
Is gambling expense control supported?
Expense control tools are primarily via personal budgeting services, not banking mandates.
Are there notifications about limit exceedance?
Alert settings for limits depend on bank's digital features.
Can operations with casinos be blocked?
Blocking of particular transaction types is possible under certain compliance rules.
Is there gambling expense statistics?
Some banks offer spending analytics that can highlight gambling expenses.
Is a "cooling-off period" supported?
Cooling-off for gambling is usually a feature of gambling operators, not financial institutions.
Can help be obtained for gambling addiction?
Financial institutions may provide information/referral to support services.
Is there partnership with player assistance organizations?
ING does not publicly disclose partnerships for gambling addiction support.
How to set up gambling expense notifications?
Customers can use budget or transaction alert features to monitor gambling spend.
Which online casinos accept this payment method?
ING cards and accounts are accepted at many online casinos supporting Visa/Mastercard payments.
Are there exclusive partnerships with specific casinos?
No known exclusive ING partnerships with casinos.
Do conditions differ when used in different casinos?
Terms and fees may vary by casino and payment processor.
Are there special bonuses for using this method in casinos?
Casino bonuses are typically offered by casinos, not payment providers.
Can the method be used for both deposits and withdrawals in casinos?
Deposits are widely supported; withdrawals depend on casino policies.
Are there geographic restrictions for casino usage?
Online casino usage is subject to location-based legal restrictions.
How do casino operators typically process transactions from this method?
Casino operators use standard card processing and bank transfer networks.
Are there typical processing times when used with casinos?
Deposit processing is usually instant; withdrawals may take 1-5 days.
Do casinos usually charge additional fees for this method?
Some casinos may charge fees, others absorb costs or offer fee waivers.
Are there any known compatibility issues with major casino platforms?
No widespread reported compatibility issues between ING cards and major casino platforms.