What is the official website of the payment service?
https://www.investec.com/
https://www.investec.com/
Customer support contacts can be found on the Contact Us page on the official website or within your online banking portal.
+27 11 286 7000
Investec does not publicly advertise a toll-free number; most contact numbers may incur standard carrier charges.
The main publicly available email is [email protected] for general queries; technical requests typically handled through the client portal.
Separate emails often exist for specific departments such as business banking, complaints, and private banking, listed in the Contact Us section.
Online chat support is accessible via the secure online banking platform after login, typically during working hours.
Chat support is usually available during business hours, with after-hours service being limited or redirected to email queries.
Messenger support is generally not provided; communications occur via phone, email, or secured online portal.
Customer support typically operates Monday to Friday, 08:00 to 17:30 SAST; after-hours services may be limited or automated.
Weekend and public holiday support is generally provided only for urgent issues via phone; most services are limited.
Regional physical offices are available in major South African cities for personal or business banking needs.
Offices are in Johannesburg at 100 Grayston Drive, Sandton, Cape Town on George Street, and Durban, with details on the website.
Personal meetings can be scheduled by contacting your banker or calling the main line; prior appointment is typically required.
Investec has international offices in the UK, Ireland, Australia, and Channel Islands, generally linked to banking and asset management.
Support is mainly available in English; region-specific services may offer Afrikaans or other South African languages as needed.
Typical response times are within one business day for email, immediate for phone, and within hours for online queries.
Priority handling for Private Banking and high-net-worth clients is offered with dedicated relationship managers and faster support.
Callback requests can be made via the online portal or by contacting support; a banker will arrange a suitable time to call.
Investec was founded in 1974.
Founded by Larry Nestadt, Errol Grolman, and Ian Kantor; currently owned by public shareholders on listed exchanges.
South Africa
Began in Johannesburg as a small finance company, expanded into banking in the 1980s, and listed on the JSE in 1986 with international expansion following.
Multiple updates including merging banking and asset management divisions, refreshing brand identity, and digital service enhancements.
Board members include Fani Titi (CEO), Hendrik du Toit, and other listed executives; full list on the official site.
Public shareholders, institutional investors, and partnerships with financial and technology providers are involved.
Yes, Investec Holdings is listed on the Johannesburg Stock Exchange (JSE) and London Stock Exchange (LSE).
Market capitalization fluctuates but is estimated at around ZAR60 billion on JSE as of mid-2025.
Subsidiaries include Investec Bank, Investec Wealth & Investment, and Investec Asset Management with international branches.
Investec holds a banking license from South African Reserve Bank and international regulatory authorities where it operates.
South Africa, United Kingdom, Ireland, Australia, Channel Islands, and other approved markets.
No public indication of specific cryptocurrency operational licenses; services focus on fiat and investment management.
Investec strictly adheres to AML and KYC regulatory requirements as per local and international laws.
Banking platforms follow PCI DSS, SSL/TLS encryption, and other recognized financial security standards.
Regular internal and independent security audits are performed to maintain compliance and system integrity.
Funds are protected within frameworks required by banking law; may include deposit insurance for eligible accounts.
Compliance with ISO standards, PCI DSS, FATF guidelines and other global financial industry regulations.
Investec has maintained a reputation for compliance; any violations are disclosed in annual reports but are not frequent.
Reviews can be found on HelloPeter, Trustpilot, and major app stores.
Common complaints involve slow response times for some services, mobile app glitches, and occasional administrative delays.
Users frequently praise excellent customer service, personalized banking experience, and secure, robust digital platforms.
Withdrawal issues are rare and usually resolved promptly; occasional delays may be reported due to banking hours or verification.
The web and app interfaces are generally praised for intuitive design, though feedback suggests occasional lag in feature updates.
Most users are satisfied with transaction speed; instant processing is available for many payment types within business hours.
Recommendations are strong, particularly among high-net-worth and business clients, with notable referral activity.
Experts consistently rate Investec’s reliability favorably, highlighting sound infrastructure and risk management.
Investec has won multiple banking and innovation awards including Best Private Bank for Africa and sustainability accolades.
Regularly ranked in top lists for African banks and private banking, featuring in industry publications and analyst reports.
Regulators often recognize Investec for compliance and sound risk management in periodic assessments and public statements.
Partners and merchants regard Investec as highly reputable, valuing its reliability, efficiency, and professionalism.
Known for early adoption of digital solutions and fintech advancements, Investec receives positive marks for innovative service offerings.
Quality standards such as ISO certifications and service excellence awards are part of Investec’s credentials.
Investec regularly participates in financial industry conferences and roundtables, presenting thought leadership and innovation.
Investec positions itself as a premier, relationship-driven, specialist bank, focusing on personal and business banking excellence.
ZAR is the main currency; international banking options include GBP, EUR, USD, AUD, and other popular currencies.
Cryptocurrency support is not currently provided for payments; focus is on traditional banking and investment products.
Investec does not offer a proprietary cryptocurrency or token.
Currency conversion is supported for international accounts, mainly through forex services and investment products.
Exchange rates are determined by Investec’s treasury desk in line with prevailing market rates; rates are visible in online banking tools.
Exchange rates are updated regularly throughout business hours to reflect real-time market conditions.
Stablecoins are not supported; only fiat currencies are handled.
Certain exotic currencies may be handled upon request, subject to regulatory approval and market availability.
Currency operations are subject to local laws and central bank restrictions in each market where Investec operates.
Investec supports EFT, SWIFT, RTGS, internal transfers, scheduled payments, and international remittances.
Yes, instant peer-to-peer transfers are possible within the bank’s infrastructure for Investec accounts.
Direct transfers to debit or credit cards may be limited; most transfers are to accounts and via EFT systems.
Yes, funds can be transferred to South African and international bank accounts via domestic or SWIFT payments.
Bill payment options are supported for select service providers, including utility and mobile payments.
Recurring payment instructions can be set up through online or mobile banking for regular bills and transfers.
Automated scheduled transfers are available within periodic payment features on Investec’s platforms.
Payments can be scheduled in advance for precise execution dates.
Group payments or splitting functionality is not foregrounded; business accounts may support multi-party transactions.
Payment link creation is not a featured service; business customers may use invoice solutions with embedded payment requests.
Minimum transaction amounts are determined per channel, typically set low for most types to encourage usability.
Maximum amounts depend on account limit, user verification, and compliance checks; high values possible for verified clients.
Daily transaction limits are set according to account type and security protocols.
Monthly and annual transaction limits vary, and higher volumes may require enhanced verification or approval.
Account holders may apply for increased limits by contacting their banker and providing additional verification/data.
Verified users enjoy higher transaction limits and access to broader payment features.
New accounts typically face lower limits and additional due diligence until verification is completed.
Limits and restrictions vary by local laws, currency controls, and regulatory requirements.
Temporary blocking may occur due to suspicious activity, compliance requests, or user-initiated security settings.
Limits on daily transaction count help manage risk, prevent abuse, and ensure regulatory compliance.
Minimum deposit amounts depend on account type; standard accounts typically have low minimums.
Supported funding methods include bank transfers, direct deposits, and cheque payments; card funding availability is limited.
Fees for funding depend on method and account type; many deposit methods are fee-free for standard accounts.
Minimum funding thresholds are generally low, with higher minimums for investment accounts or term products.
EFT and direct deposit funding are credited within hours during business days; cheque clearance may take longer.
Withdrawals can be made via EFT to another account, cheque issuance, or through certain investment products.
Standard withdrawal fees apply based on channel; details are disclosed in associated tariff documents.
Withdrawal processing times range from instant for internal transfers to 1-3 business days for external accounts.
Withdrawal limits depend on account type, verification level, and channel; higher limits for Private Banking clients.
Funding via card may not be widely supported; where available, funds are credited typically instantly or within minutes.
Domestic transfers are processed within same or next business day; international SWIFT may take 1-3 business days.
Cryptocurrency transfers are not applicable as Investec does not support crypto transactions.
Internal transfers between Investec accounts are instant during business hours.
Processing may be slower on weekends or public holidays due to banking operation schedules.
Public holidays can delay processing of deposits and withdrawals until the next business day.
Express crediting is not explicitly offered; urgent transfers may be managed via online banking or by contacting support.
Funding speed is affected by method, banking hours, verification status, and compliance checks.
Funding status notifications are sent via email, SMS, or push notifications depending on user preferences.
If funding is delayed, users should contact customer support with details; escalation procedures exist for urgent cases.
Withdrawals are processed quickly during business hours; immediate for internal transfers, and up to three days for external.
Card withdrawals are typically not directly supported; funds may need to be moved to a linked account first.
Domestic bank transfers arrive same or next day; international can take 1-3 days depending on destination.
Cryptocurrency withdrawals are not supported.
Weekend processing can result in delays, with completion on the next business day.
Withdrawals are delayed on bank holidays until regular business resumes.
No specific express withdrawal service is advertised.
Processing time depends on type of transaction, destination bank, verification, and banking hours.
Withdrawal status notifications are provided via email, SMS, or app alerts.
Withdrawal cancellation is possible before execution; users must contact support immediately to submit cancelation.
Registration involves completing an application online or in-branch, followed by identity and compliance verification.
Full legal name, identity number, contact details, proof of address, and, for business accounts, company documentation.
An email is typically required for onboarding, notifications, and online banking access.
Phone verification is included in the onboarding process for security and compliance.
Minimum age requirement is 18 for individual accounts; exceptions may apply for certain products.
Corporate and business accounts can be created with additional documentation and approval processes.
Real, verified data is mandatory for compliance with banking regulations and service provision.
Registration is limited to residents of countries where Investec is licensed to operate.
Account activation typically takes 1-3 business days after verification, but may be faster for some account types.
Multiple verification tiers exist based on account type and transaction volumes; basic and advanced levels.
Identification document, proof of address, and sometimes a tax ID or similar as required by law.
Full verification requires additional documents, such as income proof or company documents for business accounts.
Digital and scanned copies are accepted, with originals required for final certification in some cases.
Verification processing is completed in 1-3 business days for most applicants, longer for complex accounts.
Limited services may be accessible but major transactions, transfers, and banking functions require verification.
Lower limits, restricted transaction types, and limited access to premium features apply to unverified accounts.
Proof of address is required for most account openings in accordance with KYC norms.
Photo identification (selfie with documents) may be requested for digital onboarding.
Document refresh is required upon expiration or major changes, and periodically for compliance.
Data is protected using SSL/TLS encryption, secure authentication, and compliance with financial data security standards.
Two-factor authentication (2FA) is available and can be enabled in user profiles for extra security.
SMS codes are sent for key transactional authorizations and security confirmations.
Biometric authentication (fingerprint/facial recognition) is supported via mobile app where device allows.
Blockchain is not currently integrated into Investec’s operations.
Multi-layered security protects user accounts, including encryption, authentication, and fraud detection.
Personal data is protected through encryption, access control, and compliance with data protection laws.
Not applicable; Investec does not deal directly with cryptocurrencies.
DDoS protection is implemented using dedicated infrastructure and monitoring services.
Regular internal and external security audits are performed to ensure ongoing resilience and compliance.
Email and web platforms include anti-phishing alerts, education, and active monitoring for suspicious activity.
Automated monitoring systems detect possible fraud, suspicious transactions, and trigger alerts for intervention.
AML protocols include transaction monitoring, reporting, client due diligence, and ongoing risk assessment.
Suspicious accounts are frozen or blocked pending investigation if AML concerns are raised.
Notify customer support immediately; the account will be locked and an investigation launched.
Suspicious activity can be reported via customer support, dedicated hotline, or secure client portal.
Compensation for verified fraud losses may be provided in accordance with bank policy after investigation.
Users have the right to dispute transactions via formal complaints, with investigation and resolution as per bank policy.
Contact customer support to initiate an unblock request; verification and compliance review will be required.
Cyber insurance may be implemented for certain products; clients are protected against eligible losses under standard policies.
Transfer fees vary by channel, destination, and account type; details in the bank’s published fee schedule.
Some funding methods are fee-free; others, such as international or cheque deposits, may incur charges.
Withdrawal fees apply to certain channels, especially international and cross-border payments.
Currency conversion fees are charged at rates published in the forex tariff guide.
Generally, inactivity fees are not charged for personal accounts; may apply for dormant or business accounts.
Account maintenance fees exist for certain account types; private banking may have bundled fee structures.
Cancellation fees may apply to scheduled or in-process transactions, depending on the type and timing.
All fees are listed in official tariff documentation; transparency is maintained and hidden fees are not permitted.
Large-amount fees are calculated as a percentage or according to a tiered schedule; major transactions subject to review.
Yes, multiple plans exist for personal, business, and private banking clients, detailed in tariff documents.
VIP status provides priority support, dedicated banker, higher limits, enhanced product access, and tailored services.
Qualify by meeting balance or transaction volume requirements; private clients may negotiate custom terms.
Some accounts offer fee-free transaction quotas; details in the tariff schedule.
Frequent users may receive discounted rates or bundled pricing subject to account type and activity.
Corporate customers have specially negotiated fees and tariff plans based on their needs and volumes.
Personalized pricing and terms are possible by negotiating with your banker based on your portfolio and usage.
Promotional and referral codes may be offered for new products or campaigns on selected account types.
Cashback programs are offered on certain card products or campaign periods for eligible customers.
Volume-based discounts are applicable to high-value clients and corporate accounts.
Investec’s official banking app is available for download.
The app supports Android and iOS smartphones and tablets.
Mobile app enables account management, payments, transfers, investment access, card control, notifications, and secure login features.
Most core features are available in both versions but the web may offer advanced account and investment options.
Touch ID and Face ID are supported on compatible mobile devices.
The application requires internet connection for real-time data; limited offline features exist for view-only access.
Push notifications for transactions and security alerts can be enabled.
Dark mode is available in the latest versions of the Investec app.
Updates occur regularly to address security and feature improvements, usually monthly or quarterly.
Beta access is sometimes offered during major feature rollouts; details announced via app store or client communication.
The web interface is widely regarded as user-friendly, clean, and secure.
Responsive design supports optimal use on mobile devices and tablets.
English is standard; local language options may be available regionally.
A dark theme/night mode for the web interface is available for improved readability.
Hotkey and keyboard shortcut support is available for power users in online banking.
Account statements, transactions, and documents can be exported in PDF, CSV, and other standard formats.
APIs for integration with third-party services are available to partners and approved business clients.
Integration with accounting, payments, and ERP platforms is supported for business clients.
Web platform updates are rolled out regularly, with security and usability enhancements at least quarterly.
Virtual card services are available for online shopping and corporate use.
Temporary/disposable card numbers can be generated for specific transactions in eligible accounts.
Multi-currency accounts are available for international banking and investment clients.
A wide range of investment products including savings, funds, equities, and structured products are offered.
Interest is earned on qualifying deposit and savings account balances.
Personal and business credit products—including loans, overdrafts, and credit cards—are available.
P2P trading is not a featured service within Investec’s offering.
Direct crypto trading is not supported; investment services are focused on traditional assets.
Merchant acquiring and payment processing are available for business clients.
Mass payout solutions for payroll and vendor payments are supported for corporate customers.
Loyalty and reward programs are available for select products such as cards.
Points are earned through eligible card transactions, usage, and campaign-driven activities.
Transactional cashback is available on selected card and banking products.
Referral programs are occasionally launched, offering bonuses for successful client onboarding.
Dedicated managers, priority service, custom financial solutions, and enhanced rewards.
Seasonal campaigns provide discounts, bonus points, or cashback on selected services.
Premium status is accessible based on asset levels or by invitation to Private Banking.
Discount offers with partner merchants are accessible to Investec cardholders and clients.
Corporate loyalty and incentive programs are tailored for business clients.
Services are compliant with national laws; some transaction categories with online casinos may be restricted.
Restrictions are implemented in line with regulatory guidance, especially for risk and compliance purposes.
Accounts may be blocked if gambling transactions contravene national laws or exceed responsible gaming guidelines.
Investec upholds responsible gambling and financial principles, ensuring compliance with laws and policies.
Special conditions, limits, or warnings may apply for gambling-related transactions as per risk assessment.
All transactions, including gambling-related, are monitored for compliance and risk management.
Transactions must be transparent; Investec does not permit intentionally hidden gambling payments.
Expense notifications and alerts can be configured for transaction types, including gambling.
Gambling transaction fees may apply subject to international payment channels or regulatory rules.
Limits can be set for card usage and transaction types including optional self-controls for gambling spend.
Self-exclusion for gambling spend can be arranged by contacting customer support as part of responsible banking.
Access can be restricted on request; additional limits may be imposed by the bank for risk purposes.
Expense tracking tools and account alerts support responsible gambling controls.
Alerts are sent when set limits for gambling spend or other transactions are exceeded.
Account holders or the bank can block specific transaction types including casino payments for risk or personal control.
Spending analytics are available via account tools for all transaction types.
Cooling-off features for gambling-related transactions are available as part of responsible banking initiatives.
Links and referrals to support organizations are available via customer support resources.
Cooperation with help organizations is provided for clients needing support with gambling issues.
Notification preferences can be configured online or with assistance from bankers and customer support.
Acceptance varies; Investec cards may be accepted by licensed South African and international casinos.
No public indication of exclusive casino partnerships.
Conditions can differ based on merchant category codes, region, and compliance rules.
No public casino-specific bonuses for Investec payments.
Investec cards can be used for deposits at some casinos; withdrawals may depend on casino banking rules.
Usage depends on local laws; restrictions apply where online casino operations are not allowed.
Casinos process via card networks or bank transfer; transactions are subject to verification and compliance.
Processing times vary from instant to a few days based on casino, currency, and method.
Some casinos may charge extra fees for bank payments; details shown during transaction process.
Major platforms generally support standard bank card payments; compatibility can depend on regulation and merchant systems.