What is the official website of the payment service?
https://www.islandsbanki.is
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Where can I find the customer support contacts?
Customer support contacts are available on the "Contact us" page on Íslandsbanki's official website.
What is the hotline phone number?
+354 440 4000
Is there a toll-free support number?
No specific toll-free support number information is available for Íslandsbanki; usually, local phone number services apply.
What is the email address for technical support?
No verified specific technical support email is publicly available; contact is primarily via phone or online contact forms.
Are there separate emails for different types of inquiries?
General practice in the industry is to have specialized email addresses for different issues, but specific separate emails for Íslandsbanki inquiries are not publicly detailed.
Where can I find the online chat support?
Online chat support is available on the Íslandsbanki official website under the "Contact us" section.
Does the chat support work 24/7?
Chat support operates from 09:00 to 17:00 on weekdays only.
Is there support through messengers (Telegram, WhatsApp)?
No verified information about support via Telegram or WhatsApp is available for Íslandsbanki.
What are the support working hours?
Customer Contact Centre is open 09:00 to 16:00 on weekdays.
Does support work on weekends and holidays?
No, there is no support available during weekends and holidays.
Are there regional offices for in-person visits?
Yes, Íslandsbanki has physical branches where customers can visit for services.
Where are the physical offices located?
The main physical office is at Hagasmári 3, 201 Kópavogur, Iceland.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled, often by booking through the website or contacting customer service.
Are there representatives in different countries?
No verified information on international representative offices is available, as Íslandsbanki primarily operates in Iceland.
In which languages is support available?
Support is available in Icelandic and English.
How quickly does support respond to requests?
Average response times vary by contact method; phone support is immediate during working hours; email and chat responses can take hours to a day.
Is there a priority system for VIP clients?
No publicly available information indicates a VIP priority system for customer support.
Can I request a callback?
Yes, callback service can be requested via the bank’s contact options.
When was the payment service founded?
Íslandsbanki was founded in 2008 following the restructuring of Icelandic banks.
Who is the founder and owner of the service?
Íslandsbanki is owned by the Icelandic government; it was re-established post-financial crisis.
In which country is the company registered?
Iceland.
What is the development history of the payment service?
Íslandsbanki has undergone restructuring since 2008, expanding digital services including online banking, mobile applications, and contactless payment solutions.
Have there been major updates or rebranding?
Major restructuring occurred in 2008; continuous updates to digital platforms including app redesigns and added payment features like Google Pay and contactless payments.
Who sits on the company's board of directors?
Publicly available information lists key executives and directors on Íslandsbanki’s website or annual reports but specifics were not found in search results.
Are there investors or partners in the service?
The main owner is Iceland’s government; partnerships include Mastercard and collaborations with digital payment platforms like Google Wallet.
Does the company participate in stock trading?
Íslandsbanki is not publicly traded.
What is the company's market capitalization?
Not applicable as Íslandsbanki is not publicly listed.
Are there subsidiary companies or branches?
It operates branches in Iceland and affiliated services under Íslandsbanki hf.
What licenses does the payment service have?
Licensed as a financial institution under Icelandic law, complying with local and European banking regulations.
In which jurisdictions does the service operate officially?
Officially operates within Iceland under Icelandic financial regulation.
Are there licenses for cryptocurrency operations?
Íslandsbanki does not support or finance cryptocurrency mining or trading and excludes it from service offerings.
Does the service comply with AML/KYC requirements?
Yes, strict anti-money laundering and know-your-customer compliance measures are in place.
Are there security certificates (PCI DSS, etc.)?
The bank complies with security protocols including Mastercard’s security standards for payment cards.
Has the service undergone security audits?
Regular security audits are standard practice, but specific audit reports are not publicly disclosed.
Is there insurance for client funds?
Client funds are protected under Icelandic banking laws that include deposit insurance guarantees.
Which international standards does it comply with?
Compliance with international banking standards including AML directives and PCI security standards for payments.
Have there been any regulatory fines or violations?
In 2015, Íslandsbanki was involved in a settlement with the Icelandic Competition Authority concerning competition practices and paid fines.
Where can I find real reviews about the service?
Reviews can be found on app platforms like Google Play and Apple App Store.
What are the main user complaints?
Slow app loading times, occasional issues with mobile payments, and interface bugs.
What do users most often praise the service for?
Easy bill payment, comprehensive online banking features, and integration with Google Pay.
Are there issues with fund withdrawals?
No major publicized withdrawal problems.
Is the interface convenient according to users?
Mixed feedback; some find it user-friendly while others mention occasional bugs.
Are clients satisfied with transaction speed?
Transactions, including transfers and payments, are generally processed quickly.
Do users recommend this service?
A majority recommend Íslandsbanki for banking in Iceland despite some digital platform criticisms.
How do experts assess the service's reliability?
Experts see Íslandsbanki as a stable, well-regulated bank with strong compliance and secure payment methods.
Are there industry awards and recognitions?
No specific awards were found in the available information.
Does the service participate in payment system rankings?
No specific ranking participation was found.
Are there recommendations from financial regulators?
The bank is licensed and regulated by Icelandic authorities and follows regulatory guidelines strictly.
What reputation does the service have among partners?
It is well-regarded as a reliable partner, especially with Mastercard and Google Wallet integration.
How do they evaluate solution innovation?
Íslandsbanki is considered innovative in payment solutions, particularly in contactless and mobile payments.
Are there quality service certificates?
The bank adheres to international quality and security standards, though specific certificates are not listed.
Does the company participate in industry conferences?
No verified information on conference participation.
How does the service position itself in the market?
Positioned as a leading Icelandic bank with a focus on secure, innovative payment and digital banking services.
Which fiat currencies does the service support?
Primarily Icelandic króna (ISK); foreign currency services may be available for some currencies.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported; mining and trading excluded from service offerings.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists.
Can currencies be converted within the service?
Currency conversion services are standard in banking but specifics about multi-currency accounts were not detailed.
What exchange rates are used for conversion?
Exchange rates used are likely based on market rates with a margin; specifics are not disclosed.
How often are exchange rates updated?
Exchange rates are typically updated daily or in real-time, per standard banking practices.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Support is likely limited to common currencies; exotic currencies support is not specified.
Are there currency restrictions in different countries?
Standard country-specific currency controls as per Icelandic and international law apply.
What types of transfers does the service support?
Domestic interbank transfers, international payments, instant payments (MBK-Inst), and real-time gross settlement for large transactions.
Can transfers be made between service users?
Yes, transfers between Íslandsbanki account holders are supported.
Are transfers to bank cards supported?
Card-to-card transfers are integrated with general transfer services.
Can money be transferred to bank accounts?
Yes, transfers to local and some international bank accounts are supported.
Is bill payment available?
Yes, bill payment through app and online banking is a core feature.
Are recurring payments supported?
Recurring payments setup is supported.
Can automatic transfers be set up?
Automatic transfers can be scheduled via online banking.
Is payment scheduling available?
Payment scheduling is available for bills and transfers.
Are group payments supported?
Group payments are not specifically mentioned but may be handled through shared payment features.
Can payment links be created?
No verified information about payment link generation.
What are the minimum transaction amounts in the service?
Minimum amounts vary by transaction type; detailed limits are not publicly specified.
What are the maximum amounts that can be transferred?
Large-value payments over 10 million ISK processed via RTGS system.
Are there daily limits on operations?
Daily transaction limits are set; details not publicly disclosed.
What monthly and annual limits are in effect?
Monthly and annual limits exist per regulatory and bank policy; specifics not detailed.
Can limits be increased? How?
Limits may be increased upon request and verification.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts often have lower initial limits during verification periods.
Do special limits apply in different countries?
Limits are primarily governed by Icelandic jurisdiction.
Can operations be temporarily blocked?
Yes, accounts or operations can be blocked for security or compliance reasons.
Are there limits on the number of daily operations?
Number of transactions per day may be limited per user agreement.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method; details not specified.
What methods of funding are supported?
Funding via bank transfer, card payments, and other common methods.
Are there fees for funding?
Some funding methods might incur fees; specifics not notably provided.
What are the minimum funding amounts?
Minimum funding requirements depend on method used.
How quickly are funds credited when funding?
Card funding typically credited instantly or within hours.
How can money be withdrawn from the system?
Withdrawals via ATM, bank transfer, and card payments.
Are there fees for fund withdrawal?
Withdrawal fees exist depending on method; specifics not detailed.
How long does withdrawal take?
Withdrawals can take from instant (card) to a few business days (bank transfers).
What withdrawal limits are set?
Withdrawal limits depend on account type and verification.
How quickly are funds credited when funding with a card?
Card funding usually credited immediately or within minutes.
How long does a bank transfer take?
Domestic bank transfers typically complete same-day; international may take longer.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Instant payments between users supported via MBK-Inst.
Are there delays when funding on weekends?
Weekend funding may be delayed for some methods.
Do holidays affect funding speed?
Funding speed is affected by weekends and holidays.
Can crediting be accelerated for a fee?
No explicit express funding service fee information available.
What determines the speed of funding processing?
Funding speed depends on method, banking hours, and regulatory checks.
Are there notifications about funding status?
Notifications are typically sent for funding status.
What to do if funding takes too long?
Contact customer support for resolution in case of delays.
How quickly are withdrawal requests processed?
Withdrawals are processed typically within banking hours.
How long does card withdrawal take?
Card withdrawals are generally instant at ATMs.
How quickly do bank transfers arrive?
Domestic bank transfers arrive within the same business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, often withdrawals initiated on weekends process next business day.
Do holidays affect withdrawal speed?
Withdrawals may be delayed due to holidays.
Can withdrawal be accelerated for an additional fee?
No public info available on express withdrawal fees.
What determines withdrawal processing time?
Processing time depends on method, bank schedules, and regulatory compliance.
Are there notifications about withdrawal status?
Withdrawal notifications are generally available via app or email.
Can a withdrawal request be canceled?
Canceling withdrawal requests depends on processing status and method.
How to register with the payment service?
Registration is done via online banking or mobile app following identification procedures.
What data is needed to create an account?
Personal identification, contact info, and residence proof are required.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone verification is commonly part of the process.
Are there age restrictions for registration?
Minimum age is generally 18 years as per banking regulations.
Can a corporate account be created?
Yes, business accounts can be created with additional documentation.
Is it required to provide real data?
Real verified data is required for compliance with KYC laws.
Are there country restrictions for registration?
Accounts are available primarily for Iceland residents.
How long does account activation take?
Activation typically takes from a few minutes up to a few days depending on verification.
What verification levels exist?
Verification levels range from basic to full enhanced verification.
What documents are required for basic verification?
Valid photo ID such as passport or driver’s license.
Are documents needed for full verification?
Additional documentation such as proof of address and income may be required.
Are digital copies of documents accepted?
Yes, digital documents are accepted.
How long does the verification procedure take?
Verification usually completes within a few days.
Can the service be used without verification?
Limited services may be available with unverified accounts.
What restrictions apply to unverified users?
Limits on transaction volumes and access to services are imposed.
Is address confirmation required?
Yes, address verification is standard.
Is a selfie with documents required?
Sometimes required as part of identity verification.
How often do documents need to be updated?
Typically every few years or upon significant changes.
What encryption technologies does the service use?
Standard banking encryption protocols like TLS/SSL are used.
Is two-factor authentication supported?
Yes, two-factor authentication is supported and recommended.
Are there SMS confirmations for operations?
SMS verification is used for secure operations.
Is biometric authentication supported?
Supported in mobile app for login and payment authorization.
Is blockchain technology used?
Not used in core payment processing.
Is there a multi-level security system?
Yes, includes password, 2FA, biometric, and tokenization security.
How is user personal data protected?
User data is secured under Icelandic and EU privacy laws with strict controls.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrencies are not supported.
Is there DDoS attack protection?
Standard banking IT security measures including DDoS protection are in place.
Are regular security audits conducted?
Regular security audits and compliance checks are conducted.
What anti-phishing protection measures are provided?
Anti-phishing training and detection systems are implemented.
Is there a suspicious activity detection system?
Yes, fraud detection and monitoring systems are active.
How does the service combat money laundering?
Implements strict AML policies with transaction monitoring and reporting.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked or limited as necessary.
What to do when fraud is detected?
Contact the bank immediately and follow fraud investigation procedures.
How to report suspicious activity?
Reports can be made via customer support or dedicated compliance channels.
Is there compensation for damage from fraudsters?
Compensation policies may apply depending on investigation outcomes.
What user rights exist for disputed transactions?
Users have rights for dispute resolution under Icelandic and EU regulations.
How to dispute account blocking?
Contact customer support and provide necessary documentation to appeal.
Is there insurance against cyber attacks?
The bank maintains cyber risk insurance as part of risk management.
What fees does the service charge for transfers?
Transfer fees vary; domestic payment fees are generally low or free.
Are there fees for account funding?
Deposits are usually free, but card or international deposits may have fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and amount.
Are there fees for currency conversion?
Currency conversion fees apply as standard banking practice.
Are there fees for account inactivity?
No prominent inactivity fees reported.
Are there account maintenance fees?
Fees for account maintenance depend on account type.
Are fees charged for operation cancellation?
Cancellation fees are not commonly charged but depend on transaction status.
Are there fees for expedited operations?
No explicit info on express service fees.
Are there hidden fees?
Íslandsbanki declares fee transparency with no known hidden fees.
How are fees calculated for large amounts?
Fees may be tiered based on transaction size and type.
Are there different tariff plans in the service?
Various tariffs exist depending on account type and usage.
What advantages does VIP status provide?
No explicit VIP program disclosed.
How to get preferential conditions?
Preferential terms may be available through private banking or corporate accounts.
Are there free operations per month?
Some free transactions typically included in account packages.
Are there discounts for active users?
No publicized discount programs.
Are there corporate tariffs?
Yes, corporate accounts have specific tariffs and service fees.
Can individual conditions be obtained?
Yes, custom terms may be negotiated.
Do promotional codes work for fee reduction?
No information on promotional codes.
Are there cashback programs?
No verified cashback programs.
Are there discounts for transaction volumes?
Volume discounts are not publicly detailed.
Is there an official mobile application?
Yes, the official Íslandsbanki mobile app is available.
On which platforms is the application available?
iOS and Android platforms.
What functions are available in the mobile application?
Bill paying, transfers, card management, loan applications, and savings management.
Does functionality differ from the web version?
Largely similar core functions, with some mobile-specific features.
Is Touch ID/Face ID supported?
Yes, biometric login is supported on mobile.
Can the application work offline?
Limited functionality offline; most require internet.
Are there push notifications about operations?
Push notifications are supported.
Is dark theme supported?
Dark mode availability is not confirmed.
How often is the mobile application updated?
The app is regularly updated, with improvements every few months.
Are there beta versions of the application?
No public information on beta programs.
Is the web interface of the service convenient?
Generally rated as user-friendly and secure.
Is responsive design supported?
Yes, the web interface supports mobile responsiveness.
In which languages is the interface available?
Icelandic and English.
Is there a night mode for the website?
Night mode on the website is not confirmed.
Are hotkeys supported?
No information on keyboard shortcut support.
Can data be exported?
Banking statements and transaction data can be exported.
Is there an API for developers?
No public API details available.
Is integration with other services supported?
Integration with Google Wallet and Apple Pay is supported.
How often is the web interface updated?
Updated regularly alongside other digital services.
Are there virtual cards in the service?
Yes, virtual Mastercard cards are offered.
Can disposable cards be created?
Disposable card options are not confirmed.
Is multi-currency account functionality supported?
Support primarily focuses on ISK; multi-currency accounts are limited.
Are there investment products?
Yes, investment services are offered through Íslandsbanki.
Can interest be earned on balance?
Interest-bearing accounts are available.
Are there credit products?
Credit and loan products are available.
Can cryptocurrencies be bought/sold?
No support for cryptocurrency trading.
Is there acquiring for business?
Business merchant services and acquiring are provided.
Are mass payouts supported?
Bulk payment options exist for corporate clients.
Is there a loyalty program in the service?
No official loyalty program found.
How are bonus points earned?
Not applicable.
Are there referral programs?
No public referral program information.
What privileges do VIP clients have?
Not disclosed.
Are there seasonal promotions and offers?
Occasionally promotional offers linked to banking products.
Can premium status be obtained?
Through private banking services.
Are there partner discounts?
Not publicly detailed.
Are there corporate loyalty programs?
None publicly reported.
Does the service allow operations with online casinos?
Transactions related to online casinos are restricted.
Are there restrictions on gambling transactions?
Payments for gambling activities are prohibited unless legally permitted in Iceland.
Can accounts be blocked for casino play?
Accounts may be blocked if involved in unauthorized gambling transactions.
How does the service view gambling?
The bank excludes transactions it views as illegal or non-compliant under Icelandic law.
Are there special conditions for gambling?
Yes, strict prohibitions apply.
Are casino transactions tracked?
Yes, suspicious transactions are monitored.
Can operations with gambling sites be hidden?
No privacy for gambling transactions beyond standard confidentiality.
Are there notifications about gambling expenses?
No specific gambling notifications.
Are there special fees for gambling operations?
No special fees; transactions are generally disallowed.
Can limits be set on gambling?
No specific gambling limits.
Is there a self-exclusion function?
Not specified.
Can access to gambling sites be restricted?
Bank cannot technically restrict site access.
Is gambling expense control supported?
Limited support linked to transaction monitoring.
Are there notifications about limit exceedance?
No specific alerts for gambling.
Can operations with casinos be blocked?
Yes, via transaction blocking related to compliance.
Is a "cooling-off period" supported?
Not specified.
Can help be obtained for gambling addiction?
Not mentioned.
Is there partnership with player assistance organizations?
No information found.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
Not applicable due to restrictions.
Do conditions differ when used in different casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Operates within Icelandic law, thereby restricting gambling transactions.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.