Site logo
What is the official website of the payment service?

https://www.janabank.com

Where can I find the customer support contacts?

Customer support contacts are listed on the Jana Small Finance Bank website’s “Contact Us” page.

What is the hotline phone number?

1800-2080

Is there a toll-free support number?

Yes, the main support number 1800-2080 is toll-free for customers in India.

What is the email address for technical support?
Are there separate emails for different types of inquiries?

The bank typically provides dedicated addresses for customer care, corporate queries, grievance redressal, and NRI services.

Where can I find the online chat support?

Online chat support is accessible via the official website home page or “Contact Us” section if available.

Does the chat support work 24/7?

Most banking chat support operates weekdays during business hours, but some banks offer 24/7 automated chatbots.

Is there support through messengers (Telegram, WhatsApp)?

Many banks in India offer WhatsApp banking; Jana Bank provides WhatsApp services using +91 81283 81283.

Can I contact support through social media?

Jana Small Finance Bank provides support via Facebook, Twitter, and LinkedIn channels.

What are the support working hours?

Standard customer service hours are weekdays 9:00AM to 6:00PM; some phone banking operates 24/7.

Does support work on weekends and holidays?

Phone banking and chatbots usually function daily but live representative availability may be limited on holidays and weekends.

Are there regional offices for in-person visits?

Most banks maintain branches and regional offices throughout major cities and towns for in-person service.

Where are the physical offices located?

Jana Small Finance Bank’s head office is at The Millenia, Tower A, 1&2 Murphy Road, Ulsoor, Bangalore, Karnataka 560008, India.

Can I schedule a personal meeting?

Personal meetings at branches can typically be scheduled by contacting a branch or through the bank’s customer support.

Are there representatives in different countries?

Jana Small Finance Bank operates primarily within India and does not have international representative offices.

In which languages is support available?

Support is offered in English, Hindi, and major regional Indian languages.

How quickly does support respond to requests?

Response times vary by channel; phone is usually immediate, email replies may take 1-3 business days.

Is there a priority system for VIP clients?

Banks may offer priority or relationship manager services for high-net-worth or VIP clients.

Can I request a callback?

Customers can request callbacks through branch staff or by submitting online forms on the official site.

When was the payment service founded?

Jana Small Finance Bank was founded in 2018.

Who is the founder and owner of the service?

The bank was promoted by Jana Capital Ltd., with key financial sector investors; details are on the website.

In which country is the company registered?

The company is registered in India.

What is the development history of the payment service?

The bank was originally Janalakshmi Financial Services before converting to Jana Small Finance Bank, launching banking operations in 2018.

Have there been major updates or rebranding?

Janalakshmi was rebranded as Jana Small Finance Bank in 2018 as it transitioned to providing full banking services.

Who sits on the company's board of directors?

Board members include CEO Ajay Kanwal and other directors listed on the "Leadership" page of the website.

Are there investors or partners in the service?

The bank is backed by international and domestic investors, including private equity and impact fund partners.

Does the company participate in stock trading?

Jana Small Finance Bank is not listed on public stock exchanges as of August 2025.

What is the company's market capitalization?

Market capitalization is not available as the company is not publicly traded.

Are there subsidiary companies or branches?

Jana Small Finance Bank operates branches across India; international subsidiaries are not listed.

What licenses does the payment service have?

Licensed by Reserve Bank of India (RBI) as a Small Finance Bank.

Who is the regulator for this service?

The Reserve Bank of India (RBI) is the primary regulator.

In which jurisdictions does the service operate officially?

The service operates in India; banking operations are conducted across various states and cities.

Are there licenses for cryptocurrency operations?

No licenses for cryptocurrency services have been reported for Jana Small Finance Bank.

Does the service comply with AML/KYC requirements?

Yes, the bank is mandated to comply with RBI AML/KYC regulations for all customers.

Are there security certificates (PCI DSS, etc.)?

Most banks meet PCI DSS, ISO 27001, and RBI cyber security guidelines for payments and card processing.

Has the service undergone security audits?

Banks in India conduct regular security audits per RBI requirements, including IT and cyber security certifications.

Is there insurance for client funds?

Deposits are insured up to ₹500,000 per customer under DICGC insurance standard in India.

Which international standards does it comply with?

Compliance with RBI, AML, KYC, PCI DSS, ISO 27001, and other banking and cyber standards.

Have there been any regulatory fines or violations?

No major regulatory fines or violations have been reported publicly for Jana Small Finance Bank.

What is the overall user rating of the service?

User ratings vary by platform, typically ranging from 3.8–4.3 out of 5 on bank and review sites.

Where can I find real reviews about the service?

Reviews can be found on Google, Facebook, Trustpilot, and Indian financial forums.

What are the main user complaints?

Common complaints in banking include delays in credit/withdrawal, app glitches, customer service wait times, and branch service issues.

What do users most often praise the service for?

Users often praise friendly staff, accessibility, and the range of retail banking products.

Are there issues with fund withdrawals?

Occasional reports mention delays or technical glitches, but these are not widespread and are usually resolved quickly.

How do users rate customer support?

Customer support ratings are generally positive, with scores between 3.8 and 4.2 out of 5 in reviews.

Is the interface convenient according to users?

Users report the interface as modern and functional but some suggest improvements for speed and intuitiveness.

Are clients satisfied with transaction speed?

Transaction speed is rated satisfactory, with electronic and UPI transfers typically instant.

How do they rate the service's reliability?

Reliability ratings are positive; outages are rare and usually resolved promptly.

Do users recommend this service?

Most users recommend the service for personal banking needs, with positive feedback on digital offerings.

How do experts assess the service's reliability?

Experts consider Jana Small Finance Bank reliable, citing adherence to RBI guidelines and secure digital banking.

Are there industry awards and recognitions?

The bank has received awards for financial inclusion, technology, and customer service excellence.

Does the service participate in payment system rankings?

Jana Small Finance Bank appears in various small finance and retail banking rankings in India.

How do independent auditors assess security?

Security is generally audited against RBI and national IT standards; results are reported as compliant and robust.

Are there recommendations from financial regulators?

RBI recognizes licensed small finance banks for their role in expanding basic financial services.

What reputation does the service have among partners?

Jana enjoys a reputation for collaboration and reliability among payment processors and corporate partners.

How do they evaluate solution innovation?

The service is recognized for innovation in last-mile banking, financial inclusion, and use of digital banking technologies.

Are there quality service certificates?

Banks in India typically maintain ISO 9001, ISO 27001, and relevant quality/security standards.

Does the company participate in industry conferences?

Bank executives regularly participate in Indian banking, fintech, and industry events.

How does the service position itself in the market?

It focuses on financial inclusion, retail banking, and reliable digital banking for underserved and mainstream clients.

Which fiat currencies does the service support?

Primarily supports Indian Rupees (INR) for all products and services.

Are cryptocurrencies supported? Which ones specifically?

Jana Small Finance Bank does not support cryptocurrency transactions or wallets.

Is there a proprietary cryptocurrency or token?

No proprietary cryptocurrency or token is available.

Can currencies be converted within the service?

Currency conversion is not provided; the service operates only in INR.

What exchange rates are used for conversion?

As no currency conversion is offered, exchange rates do not apply.

How often are exchange rates updated?

Not applicable since only INR transactions are supported.

Are stablecoins supported?

Stablecoins are not supported.

Can exotic currencies be handled?

The bank does not handle exotic or foreign currencies.

Are there currency restrictions in different countries?

As services are limited to India and INR, restrictions based on geography do not apply.

What types of transfers does the service support?

The bank supports NEFT, RTGS, IMPS, UPI, and internal transfers for payments and remittances.

Can transfers be made between service users?

Yes, transfers can be made between account holders via IMPS, NEFT, RTGS, and UPI.

Are transfers to bank cards supported?

Indian banks generally support transfers to debit cards via IMPS, UPI, and card-linked account transactions.

Is bill payment available?

Bill payment for utilities, telecom, insurance, and more is supported online and via mobile banking.

Are recurring payments supported?

Recurring payments can be set up using standing instructions, ECS, NACH, or scheduled transfers.

Can automatic transfers be set up?

Automatic transfer is available via standing instructions or recurring payment mandates in banking services.

Is payment scheduling available?

Payment scheduling is offered via internet and mobile banking platforms for future-dated transactions.

Are group payments supported?

Group payment or bill splitting is offered through UPI or select banking applications.

What are the minimum transaction amounts in the service?

Minimum transaction limits are usually ₹1 for online transactions; specifics may vary by product.

What are the maximum amounts that can be transferred?

RTGS minimum ₹2,00,000; UPI/IMPS up to ₹2,00,000 per transaction; NEFT limits may vary.

Are there daily limits on operations?

Daily limits apply; UPI up to ₹2,00,000, IMPS up to ₹2,00,000, fees may apply to high-value transactions.

What monthly and annual limits are in effect?

Transaction limits vary based on account type, regulatory caps, and KYC level; subject to RBI guidelines.

Can limits be increased? How?

Limits may increase via higher account tier, enhanced KYC, or written request to the bank.

Do limits differ for verified users?

Verified accounts enjoy higher transaction and funding limits than basic/unverified accounts.

Do special limits apply in different countries?

Jana’s services are India-only, so limits do not vary by country.

Can operations be temporarily blocked?

Accounts can be temporarily blocked for security, suspicious activity, or user request.

Are there limits on the number of daily operations?

Limits on transaction count per day may apply per RBI/banking product standards.

What are the minimum amounts for account funding?

Minimum deposit is usually ₹1 for savings accounts; higher thresholds for fixed/recurring deposits.

What methods of funding are supported?

Deposits via cash, cheque, NEFT, IMPS, RTGS, UPI, mobile banking, and third-party apps are generally available.

Are there fees for funding?

Most standard funding modes are free; cash deposits may carry service charges above certain limits.

What are the minimum funding amounts?

Minimum funding for each channel is usually ₹1 or as per product terms.

How quickly are funds credited when funding?

Electronic transfers are credited instantly or within 1 business day; cheques and cash may take longer.

How can money be withdrawn from the system?

Withdrawals via ATM, branch cash withdrawal, NEFT/IMPS/RTGS transfer, cheque, or card.

What withdrawal methods are available?

ATM, cash at branch, NEFT, IMPS, RTGS, cheque, UPI, and debit card withdrawals are supported.

Are there fees for fund withdrawal?

ATM and branch withdrawals may incur transaction fees above free limits; online transfers are often free.

How long does withdrawal take?

ATM and cash withdrawals are instant; online transfers usually process within 1 business day.

What withdrawal limits are set?

ATM withdrawal limit is typically ₹25,000–₹50,000 per day; higher through branch or electronic transfer.

How quickly are funds credited when funding with a card?

Card-linked funding is instant or within a few minutes for online banking.

How long does a bank transfer take?

NEFT is completed within 2 hours, RTGS is real-time, IMPS and UPI are instant.

How quickly do cryptocurrency transfers arrive?

Cryptocurrency transactions are not supported.

Are transfers between users instant?

IMPS and UPI transfers between account holders are instant.

Are there delays when funding on weekends?

Electronic methods like IMPS, UPI work 24/7, but some banking channels observe delays on non-business days.

Do holidays affect funding speed?

Funding via NEFT and branch deposits may be delayed on bank holidays, but IMPS/UPI are unaffected.

Can crediting be accelerated for a fee?

Standard banking does not offer paid expedited crediting services.

What determines the speed of funding processing?

Processing speed depends on method, bank working hours, network uptime, and regulatory cut-off times.

Are there notifications about funding status?

SMS and push notifications are sent for transactions and account funding status.

What to do if funding takes too long?

Contact customer support, visit a branch, or use online complaints; submit proof of transaction for resolution.

How quickly are withdrawal requests processed?

Digital requests (UPI, IMPS) are processed instantly; cheque or branch withdrawals take longer.

How long does card withdrawal take?

ATM withdrawals are immediate, branch card withdrawal is processed within minutes.

How quickly do bank transfers arrive?

NEFT within 2 hours, RTGS real-time, IMPS and UPI instant; subject to banking hours.

Are cryptocurrency withdrawals instant?

Cryptocurrency withdrawals are not applicable as the service does not support crypto.

Are there withdrawal delays on weekends?

Electronic withdrawal methods like UPI/IMPS are available 24/7; branch withdrawals are unavailable on holidays.

Do holidays affect withdrawal speed?

Withdrawals via branch or NEFT may be delayed during public holidays; UPI/IMPS operate continuously.

Can withdrawal be accelerated for an additional fee?

Indian banks do not typically offer paid expedited processing for withdrawals.

What determines withdrawal processing time?

Time depends on withdrawal method, service uptime, cut-off, bank and network status.

Are there notifications about withdrawal status?

SMS and app notifications inform users of status and completion of withdrawal transactions.

Can a withdrawal request be canceled?

Pending withdrawal requests can be canceled before processing via app, website, or by contacting the bank.

How to register with the payment service?

Register by visiting a branch, applying online, or downloading the mobile app; identity documents required.

Can registration be done without email?

Registration may be possible with mobile number and documents; email is not always mandatory but may be requested.

Is phone confirmation required during registration?

Phone confirmation via OTP is standard for secure registration and verification.

Are there age restrictions for registration?

Minimum age for account opening is 18 years for individual accounts; minors allowed for joint accounts.

Is it required to provide real data?

Yes, it is mandatory to provide genuine personal and identification data per KYC guidelines.

Can registration be done through social networks?

Social network registration is generally not supported; standard forms through app or website are used.

Are there country restrictions for registration?

Only Indian residents are eligible to open accounts; NRI services may require special documentation.

What verification levels exist?

Verification tiers include basic KYC, full KYC, and additional verification for higher limits or business accounts.

What documents are required for basic verification?

Basic verification typically requires PAN card, Aadhaar card, address proof, and photograph.

Are documents needed for full verification?

Full verification may require additional ID, income proof, or business certificates for higher limits.

Are digital copies of documents accepted?

Most banks accept scanned or digital copies for online account opening, subject to verification.

How long does the verification procedure take?

Verification usually takes 1–3 days but may be longer if additional documents are required.

Can the service be used without verification?

Certain limited services may be available pre-verification; most functions require KYC completion.

What restrictions apply to unverified users?

Unverified users have restricted limits on operations, transfers, and account features.

Is address confirmation required?

Address confirmation is required for full account activation; proof must be submitted.

Is a selfie with documents required?

Some banks request a selfie with documents for remote verification; specifics depend on channel.

How often do documents need to be updated?

Documents update is required when expired, for major changes, or periodically per RBI mandates.

What encryption technologies does the service use?

Indian banks use SSL/TLS, AES encryption, and PCI DSS standards for transaction security.

Is two-factor authentication supported?

Two-factor authentication is supported for login and critical transactions.

Are there SMS confirmations for operations?

SMS confirmation is used for OTPs, transaction alerts, and important operations.

Is biometric authentication supported?

Biometric login via fingerprint or face recognition is supported on compatible devices and mobile app.

Is blockchain technology used?

Blockchain is not currently used in Jana Small Finance Bank’s core systems.

Is there a multi-level security system?

Multi-level security includes encryption, 2FA, access controls, anti-fraud, and monitoring systems.

How is user personal data protected?

Data is encrypted, access-controlled, and secured as per Indian data protection laws and RBI standards.

Is cold storage used for cryptocurrencies?

Cryptocurrency cold storage is not applicable due to lack of support for crypto.

Is there DDoS attack protection?

Indian banks employ anti-DDoS solutions and network monitoring for cyber-attack prevention.

Are regular security audits conducted?

Security audits are conducted annually and as directed by RBI, ensuring IT and data security compliance.

What anti-phishing protection measures are provided?

Standard anti-phishing tools include secure login, email alerts, education, and monitoring.

Is there a suspicious activity detection system?

Banks use monitoring software and AI tools to detect suspicious/fraudulent activity in real time.

How does the service combat money laundering?

Systems monitor transactions, validate KYC data, and file STRs as required by AML regulations.

What to do when fraud is detected?

Immediately notify customer care, block account/cards, file complaint, and cooperate with investigation.

How to report suspicious activity?

Suspicious activity can be reported via phone, branch, website, email, or mobile app help section.

Is there compensation for damage from fraudsters?

Compensation for unauthorized transactions may be given after investigation, as per regulatory guidelines.

What user rights exist for disputed transactions?

Users can raise disputes via customer care; banks process as per regulations and provide chargeback where eligible.

Is there insurance against cyber attacks?

Some banks procure insurance against cyber-attacks; coverage depends on specific bank policy.

What fees does the service charge for transfers?

NEFT/RTGS/IMPS fees may apply; UPI is generally free; charges depend on transfer channel and amount.

Are fees charged for fund withdrawal?

ATM withdrawals above free limits and out-of-network transactions may incur fees; branch withdrawals are typically free.

Are there fees for currency conversion?

No currency conversion offered, hence no fees.

Are fees charged for operation cancellation?

Transaction cancellation fees may apply for select transfer channels; most cancellations are free if not processed.

Are there hidden fees?

All fees are disclosed in the bank’s tariff guide and terms on the official website.

How are fees calculated for large amounts?

Large transaction fees follow bank tariff rules; high-value NEFT/RTGS have higher slab fees.

Are there different tariff plans in the service?

Various savings, salary, current, business and fixed deposit tariff plans are offered.

What advantages does VIP status provide?

VIPs may get personal banker, higher limits, dedicated support, priority service, and lower fee structures.

How to get preferential conditions?

Preferential terms are granted based on account balance, activity level, and at bank’s discretion.

Are there free operations per month?

Savings accounts usually provide a set number of free ATM and online transfers each month.

Are there discounts for active users?

Regular users may receive fee waivers or discounts based on account history and relationship.

Are there corporate tariffs?

Corporate and business accounts have specialized tariffs, account packages, and service charges.

Can individual conditions be obtained?

Custom terms may be negotiated for business, VIP, or bulk transaction clients.

Do promotional codes work for fee reduction?

Banks may issue promotional offers or codes for reduced fees or bonus rewards.

Are there cashback programs?

Cashback offers on debit card transactions and select bill payments are commonly available.

Are there discounts for transaction volumes?

Volume-based discounts are offered for merchants and bulk payers.

Is there an official mobile application?

An official mobile app is available as “Jana Small Finance Bank” or similar on app stores.

On which platforms is the application available?

The app is available for Android and iOS platforms.

What functions are available in the mobile application?

Mobile app supports account balance, fund transfer, bill payments, deposits, statements, UPI payments, and more.

Does functionality differ from the web version?

Some advanced banking features may be web-exclusive; most common banking tasks are supported in the app.

Is Touch ID/Face ID supported?

Touch ID/Face ID are supported for device-enabled logins in the mobile app.

Can the application work offline?

Basic features (transaction history) may be available offline; transactions require internet connectivity.

Are there push notifications about operations?

Push notifications for transactions, account activity, and alerts are supported.

Is dark theme supported?

Modern banking apps typically support a dark mode option.

How often is the mobile application updated?

Updates are released every few weeks/months for security and feature enhancements.

Are there beta versions of the application?

Selected users may be invited to beta test major updates in the app.

Is the web interface of the service convenient?

The web interface is modern and easy to use, supporting key banking activities.

Is responsive design supported?

Jana Small Finance Bank’s website is mobile-responsive and adjusts to all screen sizes.

In which languages is the interface available?

Interfaces are offered in English, Hindi, and major Indian regional languages.

Can personalization be configured?

Users can personalize dashboard, account views, notifications, and quick actions.

Is there a night mode for the website?

Many modern bank websites now include dark/night mode options.

Are hotkeys supported?

Keyboard shortcuts are not commonly supported; some features may allow basic navigation shortcuts.

Can data be exported?

Account statements, transaction history, and reports can be exported in PDF or Excel format.

Is there an API for developers?

Open APIs are available for UPI and select payment integration as per Indian payments standards.

Is integration with other services supported?

Integration with UPI, billers, and accounting applications is available for business clients.

How often is the web interface updated?

Updates occur regularly, several times per year, for security and feature improvements.

Are there virtual cards in the service?

Virtual debit cards may be issued for online transactions; check availability with the bank.

Can disposable cards be created?

Disposable or temporary cards may be offered for secure, one-time online payments.

Is multi-currency account functionality supported?

No multi-currency accounts; services are INR-only.

Are there investment products?

Fixed deposits, recurring deposits, and personal loans are offered; mutual funds/investments may be limited.

Can interest be earned on balance?

Savings account balances earn interest, credited quarterly as per prevailing rates.

Are there credit products?

The bank offers personal, business, home, and vehicle loans plus credit cards.

Is P2P trading supported?

Peer-to-peer trading features for stocks or crypto are not supported.

Can cryptocurrencies be bought/sold?

Cryptocurrency buying/selling is not permitted.

Is there acquiring for business?

Business acquiring, merchant POS, and payment gateway solutions are available.

Are mass payouts supported?

Mass payout solutions are supported for business payroll and bulk payments.

Is there a loyalty program in the service?

Some banking products include loyalty points, card-linked rewards, and merchant offers.

How are bonus points earned?

Points are earned through eligible transactions, card spend, and promotional offers.

What can accumulated points be spent on?

Points can be redeemed for merchandise, vouchers, account credits, or partner offers.

Is there cashback for operations?

Cashback is offered on card payments, billers, select digital transactions, as per campaigns.

Are there referral programs?

Referral programs reward users for opening new accounts through recommendations.

What privileges do VIP clients have?

VIPs get priority service, higher limits, personal banker support, and exclusive product offers.

Are there seasonal promotions and offers?

Jana Small Finance Bank runs seasonal campaigns and special promotions for key holidays.

Can premium status be obtained?

Premium status is earned through account balance, relationship duration, or invitation.

Are there partner discounts?

Partner merchants may offer special discounts for bank clients on select services.

Are there corporate loyalty programs?

Business clients can access loyalty schemes for payroll, payments, and bulk transactions.

Does the service allow operations with online casinos?

Indian banks are subject to regulatory restrictions for direct casino payments; services are limited for such transactions.

Are there restrictions on gambling transactions?

Banks monitor and may restrict transfers to online gambling, casinos, gaming sites per RBI rules.

Can accounts be blocked for casino play?

Accounts with suspicious or gambling-related activity may be frozen or blocked for compliance reasons.

How does the service view gambling?

Gambling transactions are generally discouraged; banks follow strict compliance in accordance with Indian law.

Are there special conditions for gambling?

Banks do not provide preferential terms for gambling transactions.

Are casino transactions tracked?

Transactions to casinos/gambling sites are monitored per AML and compliance standards.

Can operations with gambling sites be hidden?

Transactions with gambling sites are visible on statements and subject to reporting laws.

Are there notifications about gambling expenses?

Some banks may notify large or repeat gambling expenditures via alerts.

Are there special fees for gambling operations?

No additional fees are charged, but gambling transactions may be refused or blocked.

Can limits be set on gambling?

Limits can be set on transactions; user-controlled restrictions may be available through app requests.

Is there a self-exclusion function?

Self-exclusion options for gambling are generally not standard but may be implemented via request.

Can access to gambling sites be restricted?

Banks may block payment to known gaming/gambling sites as required by regulatory policy.

Is gambling expense control supported?

Expense management may help monitor spend but gambling control tools depend on user request.

Are there notifications about limit exceedance?

Banks provide alerts when transaction or spending limits are reached.

Can operations with casinos be blocked?

Banks may block transactions identified as payments to casino/gaming merchants.

Is there gambling expense statistics?

Expense statistics and analysis are available in app or statements, but specifically for gambling is not standard.

Is a "cooling-off period" supported?

A formal cooling-off period for gambling is not typically standard but may be initiated via self-exclusion request.

Can help be obtained for gambling addiction?

Bank staff may refer to support organizations and helplines for gambling addiction.

Is there partnership with player assistance organizations?

Partnerships with player support organizations are rare but information/referral resources may be provided.

How to set up gambling expense notifications?

Users can set up spend alerts via mobile app or online banking notification settings.

Which online casinos accept this payment method?

Indian banks do not promote or list casino merchants; direct usage depends on merchant acceptance and regulatory policy.

Are there exclusive partnerships with specific casinos?

No exclusive casino partnerships are listed.

Do conditions differ when used in different casinos?

Casino-specific conditions are not promoted or endorsed by Indian banks.

Are there special bonuses for using this method in casinos?

Bonuses for casino payments are not supported by mainstream Indian banks.

Can the method be used for both deposits and withdrawals in casinos?

Acceptance at casinos is restricted; deposits/withdrawals may be declined or blocked.

Are there geographic restrictions for casino usage?

Gambling payments are restricted in accordance with Indian laws and regulators.

How do casino operators typically process transactions from this method?

Casino operators must comply with local and international payments rules, subject to rejection by Indian banks.

Are there typical processing times when used with casinos?

Transactions may be delayed or rejected; gambling payments are not prioritized.

Do casinos usually charge additional fees for this method?

Casinos may charge fees for some methods, but Indian banks do not provide official support.

Are there any known compatibility issues with major casino platforms?

Indian banks may block transactions to major casino platforms as per regulatory guidelines.