What is the official website of the payment service?
The official website for JIFFY payment service is https://jiffy.sia.eu/en.
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Where can I find the customer support contacts?
Customer support contacts can typically be found on the official JIFFY website under the "Contact Us" or "Support" section.
What is the hotline phone number?
The main customer service phone number for JIFFY is +39 02 6084 2833 (SIA contact number provided in available sources).
Is there a toll-free support number?
There is no publicly verified information specifically about toll-free support numbers for JIFFY.
What is the email address for technical support?
The technical support email contact for SIA, the developer of JIFFY, is [email protected].
Are there separate emails for different types of inquiries?
There is no publicly available detailed information on separate specialized emails for different departments related strictly to JIFFY.
Where can I find the online chat support?
There is no verified information confirming the availability of online chat support specifically for JIFFY.
Does the chat support work 24/7?
No verified data is available regarding 24/7 chat support for JIFFY.
Is there support through messengers (Telegram, WhatsApp)?
No verified information is available about support for JIFFY via Telegram, WhatsApp, or other messengers.
What are the support working hours?
No precise data available; typically, licensed payment services provide customer support during standard business hours Monday to Friday.
Does support work on weekends and holidays?
No verified information; generally, weekend and holiday support is limited or unavailable in many traditional banking-related payment services.
Are there regional offices for in-person visits?
SIA, the company behind JIFFY, has several physical offices but no specific information on JIFFY regional offices for in-person visits.
Where are the physical offices located?
SIA’s offices are primarily in Italy with branches in Belgium, Netherlands, and representation offices in the UK and Poland.
Can I schedule a personal meeting?
No explicit information is available about scheduling personal meetings specifically for JIFFY users.
Are there representatives in different countries?
SIA operates in 48 countries with subsidiaries and representation offices, which may provide related service access across Europe.
In which languages is support available?
Italian and English are the most likely supported languages, based on SIA’s typical service provisions.
How quickly does support respond to requests?
No verified average response times are publicly available for JIFFY support.
Is there a priority system for VIP clients?
No publicly available information about VIP client priority systems for JIFFY.
Can I request a callback?
No specific information available about callback services for JIFFY customer support.
When was the payment service founded?
JIFFY was launched in Italy by SIA in October 2014.
Who is the founder and owner of the service?
JIFFY was developed by SIA S.p.A., an Italian company specializing in financial technology.
In which country is the company registered?
SIA is registered and headquartered in Italy.
What is the development history of the payment service?
JIFFY was created by SIA in 2014 as a real-time mobile payment solution, initially focusing on person-to-person (P2P) payments, then expanding to person-to-business (P2B) payments and integrating with multiple Italian banks over subsequent years.
Have there been major updates or rebranding?
JIFFY has expanded services and user base since launch but notable rebranding events are not documented.
Who sits on the company's board of directors?
Specific current board members of SIA, the owner of JIFFY, are publicly available on SIA’s corporate website, but no detailed list tied exclusively to JIFFY is found.
Are there investors or partners in the service?
JIFFY partners mainly include over 130 Italian banks subscribing to the service and other strategic stakeholders within the financial infrastructure ecosystem.
Does the company participate in stock trading?
SIA S.p.A. is a publicly traded company listed on the Italian Borsa Italiana stock exchange.
What is the company's market capitalization?
Market capitalization varies with stock market fluctuations; detailed current data should be obtained from financial market sources.
Are there subsidiary companies or branches?
SIA group includes several subsidiaries in Europe, including P4cards, Emmecom, and others specializing in related technologies.
What licenses does the payment service have?
JIFFY operates under licenses held by SIA as a regulated financial technology provider, including compliance with European payment directives.
In which jurisdictions does the service operate officially?
JIFFY operates officially in Italy and is compliant with the Single Euro Payments Area (SEPA), potentially usable by over 400 million account holders in Europe.
Are there licenses for cryptocurrency operations?
There is no information indicating that JIFFY holds cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
JIFFY complies with AML and KYC regulations, standard for licensed payment services in the EU.
Are there security certificates (PCI DSS, etc.)?
SIA holds security certifications relevant to financial services, including PCI DSS compliance standards.
Has the service undergone security audits?
SIA routinely undergoes security audits as part of regulatory requirements for payment services.
Is there insurance for client funds?
Specific client fund insurance information for JIFFY is not publicly disclosed; typically, funds held in regulated banks that support JIFFY are protected under standard deposit insurance schemes.
Which international standards does it comply with?
JIFFY complies with SEPA payment standards and European Retail Payments Board (ERPB) requirements.
Have there been any regulatory fines or violations?
There is no publicly available information about regulatory penalties or fines involving JIFFY.
Where can I find real reviews about the service?
Reviews can be found on app stores, fintech review websites, and banking customer forums related to SIA and Italian banking apps.
What are the main user complaints?
Common complaints in similar payment apps include occasional app glitches, user interface issues, or delay in rare transaction cases.
What do users most often praise the service for?
Users praise its speed, security, and ease of use for both P2P and P2B payments.
Are there issues with fund withdrawals?
No widespread reports of withdrawal issues with JIFFY have been documented.
Is the interface convenient according to users?
Users generally find the interface user-friendly and convenient for quick payments on both iOS and Android.
Are clients satisfied with transaction speed?
Transaction speed is highly rated, with instant payments credited immediately to recipients.
Do users recommend this service?
The service is recommended by users for ease of person-to-person and in-store mobile payments in Italy.
How do experts assess the service's reliability?
Experts consider JIFFY a reliable and secure mobile payment option backed by a reputable technology provider (SIA).
Are there industry awards and recognitions?
No specific awards for JIFFY have been publicly noted, but SIA has recognition in the fintech sector.
Does the service participate in payment system rankings?
JIFFY is noted as one of the leading P2P payment solutions in Italy and Europe, recognized in industry analyses.
Are there recommendations from financial regulators?
JIFFY complies with regulatory requirements and is endorsed indirectly through licensing by Bank of Italy and European authorities.
What reputation does the service have among partners?
JIFFY has strong partnerships with many Italian banks and retailers, valued for seamless integration and instant payments.
How do they evaluate solution innovation?
Innovation is positively assessed for introducing instant mobile payments and QR code usage in Italy’s retail sector.
Are there quality service certificates?
SIA holds quality and security certifications applicable to JIFFY’s technology platform.
Does the company participate in industry conferences?
SIA actively participates in fintech and payment industry conferences, representing JIFFY among its services.
How does the service position itself in the market?
JIFFY positions itself as a fast, secure, and widely accepted mobile payment solution in Italy and Europe.
Which fiat currencies does the service support?
JIFFY supports the euro (EUR), the primary currency for its Italian and SEPA operations.
Are cryptocurrencies supported? Which ones specifically?
JIFFY does not support cryptocurrencies.
Is there a proprietary cryptocurrency or token?
There is no proprietary cryptocurrency or token associated with JIFFY.
Can currencies be converted within the service?
Currency conversion is not a core feature of JIFFY; operations focus on euro payments within SEPA.
What exchange rates are used for conversion?
Not applicable as JIFFY primarily processes euro transactions without currency exchange.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
No stablecoins are supported.
Can exotic currencies be handled?
No support for exotic currencies is available; only euro transactions are processed.
Are there currency restrictions in different countries?
Payments are restricted to euro and participating SEPA countries.
What types of transfers does the service support?
JIFFY supports person-to-person (P2P), person-to-business (P2B), and instant mobile payments using QR codes.
Can transfers be made between service users?
Yes, instant P2P transfers within the service are supported.
Are transfers to bank cards supported?
Transfers to bank cards are not the main feature; funds credit directly to bank accounts.
Can money be transferred to bank accounts?
Yes, payments credit directly to the beneficiary’s bank account.
Is bill payment available?
No explicit general bill payment feature is documented for JIFFY.
Are recurring payments supported?
No public information confirms recurring payment capabilities.
Can automatic transfers be set up?
There is no specific data on automated transfer scheduling for JIFFY.
Is payment scheduling available?
Scheduled payment features have not been reported for JIFFY.
Are group payments supported?
Group payment or splitting features are not documented.
Can payment links be created?
No information on payment link generation for JIFFY.
What are the minimum transaction amounts in the service?
Typical minimum transaction amounts align with standard banking limits, often 0.01 euro or as set by participating banks.
What are the maximum amounts that can be transferred?
Maximum limits depend on individual bank policies integrated with JIFFY.
Are there daily limits on operations?
Daily limits are governed by user bank account settings and KYC verification level.
What monthly and annual limits are in effect?
Limits follow individual bank and regulatory frameworks; specific JIFFY limits are not publicly specified.
Can limits be increased? How?
Limit increases typically require enhanced verification or bank approval.
Do limits differ for verified users?
Higher limits usually apply to fully verified users per regulatory compliance.
Are there restrictions for new accounts?
New accounts may have lower transaction limits until verification is completed.
Do special limits apply in different countries?
Limits conform to country-specific banking regulations within SEPA.
Can operations be temporarily blocked?
Yes, temporary blocking can occur due to suspected fraud or regulatory compliance reviews.
Are there limits on the number of daily operations?
Transaction counts are subject to bank policies and anti-fraud rules.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on participating banks.
What methods of funding are supported?
Funding is via linked bank accounts; no specific wallet top-up methods are documented.
Are there fees for funding?
No fees are typically charged for funding from linked accounts, but user bank fees may apply.
What are the minimum funding amounts?
Minimum funding corresponds to bank and user account limits.
How quickly are funds credited when funding?
Funding is instant when transferring from linked accounts within JIFFY.
How can money be withdrawn from the system?
Money is withdrawn by transferring funds back to the linked bank account.
Are there fees for fund withdrawal?
Withdrawal fees depend on user bank terms; JIFFY service itself does not usually charge fees.
How long does withdrawal take?
Withdrawals typically occur instantly or within standard banking processing times.
What withdrawal limits are set?
Limits are consistent with bank and regulatory controls.
How quickly are funds credited when funding with a card?
Card funding is not the primary method supported; credit is typically instant if enabled by banks.
How long does a bank transfer take?
SEPA transfers are instant or can take up to one business day.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Yes, JIFFY supports instant P2P transfers.
Are there delays when funding on weekends?
Bank processing can delay funding on weekends.
Do holidays affect funding speed?
Public holidays may delay processing like typical banking systems.
Can crediting be accelerated for a fee?
No specific express funding options are documented.
What determines the speed of funding processing?
Speed depends on banking partner systems and transfer type.
Are there notifications about funding status?
Users receive notifications for payment confirmation and status updates.
What to do if funding takes too long?
Contact bank or JIFFY support to resolve delays.
How quickly are withdrawal requests processed?
Withdrawal requests are processed immediately if within banking hours.
How long does card withdrawal take?
Card withdrawals are subject to bank card network timelines.
How quickly do bank transfers arrive?
Bank transfers may take from instant to one business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Potential delays occur during weekends.
Do holidays affect withdrawal speed?
Yes, holidays can delay withdrawals.
Can withdrawal be accelerated for an additional fee?
No express withdrawal fees reported.
What determines withdrawal processing time?
Bank clearing, transfer type, and compliance checks influence timing.
Are there notifications about withdrawal status?
Notifications are typically sent for withdrawal confirmation.
Can a withdrawal request be canceled?
Cancellation is subject to timing and banking processes; generally limited once processed.
How to register with the payment service?
Users register via their participating bank’s platform by linking their mobile number to their bank account and downloading the JIFFY-enabled banking app.
What data is needed to create an account?
Standard identification data required by the bank (name, mobile number, account details, identity verification documents).
Can registration be done without email?
Email is commonly required for registration and communication.
Is phone confirmation required during registration?
Yes, phone number verification is standard.
Are there age restrictions for registration?
Minimum age usually follows bank account age restrictions, commonly 18 years.
Can a corporate account be created?
JIFFY primarily targets personal accounts; corporate use is less documented.
Is it required to provide real data?
Real identity verification is mandatory per regulatory compliance.
Are there country restrictions for registration?
Registration is limited to residents with bank accounts in Italy and participating SEPA banks.
How long does account activation take?
Activation is typically immediate after registration and bank verification.
What verification levels exist?
Standard banking KYC and enhanced verification as per participating bank policies.
What documents are required for basic verification?
Government-issued ID, proof of address, and bank account verification.
Are documents needed for full verification?
Additional documents like proof of income or selfie verification may be requested.
Are digital copies of documents accepted?
Digital document uploads are accepted by most banks during verification.
How long does the verification procedure take?
Verification can take from minutes to a few business days.
Can the service be used without verification?
Use without full verification is severely limited or impossible due to compliance.
What restrictions apply to unverified users?
Unverified users face lower limits or blocking of transactions.
Is address confirmation required?
Yes, address verification is usually required.
Is a selfie with documents required?
Some banks may require selfie verification.
How often do documents need to be updated?
Typically every 1-3 years or upon regulatory request.
What encryption technologies does the service use?
JIFFY uses industry-standard encryption protocols including TLS/SSL for data transmission.
Is two-factor authentication supported?
Yes, 2FA is supported for transaction authorization using biometrics or PIN.
Are there SMS confirmations for operations?
SMS OTP or push notifications are commonly used for confirmation.
Is biometric authentication supported?
Biometrics such as fingerprint or face recognition are supported on mobile devices.
Is blockchain technology used?
No blockchain implementation in JIFFY payment process.
Is there a multi-level security system?
Yes, including encryption, authentication, fraud monitoring, and compliance layers.
How is user personal data protected?
Personal data is secured under GDPR and banking privacy regulations.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Yes, SIA employs DDoS protection measures to ensure service availability.
Are regular security audits conducted?
Regular security audits are conducted to maintain compliance.
What anti-phishing protection measures are provided?
Anti-phishing detection, secure login procedures, and awareness campaigns are standard.
Is there a suspicious activity detection system?
Yes, real-time fraud monitoring systems detect suspicious transactions.
How does the service combat money laundering?
Through strict KYC, AML checks, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Yes, accounts with suspicious activity are blocked pending investigation.
What to do when fraud is detected?
Users should report immediately; service providers investigate and take protective measures.
How to report suspicious activity?
Reports can be made through customer support or dedicated security contacts.
Is there compensation for damage from fraudsters?
Compensation depends on regulatory frameworks and service policies but is usually limited.
What user rights exist for disputed transactions?
Users can dispute unauthorized or erroneous transactions via bank and regulatory complaint processes.
How to dispute account blocking?
Through bank customer service and escalation procedures.
Is there insurance against cyber attacks?
SIA maintains cyber-security insurance as part of operational risk management.
What fees does the service charge for transfers?
Transfers within JIFFY are typically free for P2P and P2B payments.
Are there fees for account funding?
No direct fees for funding via linked bank accounts.
Are fees charged for fund withdrawal?
Withdrawals via bank accounts are typically free; fees may apply depending on user bank.
Are there fees for currency conversion?
No fees charged, as service operates primarily in euros.
Are there fees for account inactivity?
No inactivity fees reported.
Are there account maintenance fees?
No maintenance fees are publicized for JIFFY itself.
Are fees charged for operation cancellation?
No known cancellation fees.
Are there fees for expedited operations?
No express service fees are publicly documented.
Are there hidden fees?
The service emphasizes transparency; no known hidden fees.
How are fees calculated for large amounts?
Large transactions are subject to bank-specific fees if any; JIFFY does not add fees.
Are there different tariff plans in the service?
JIFFY does not offer tariff plans; service fees depend on user bank agreements.
What advantages does VIP status provide?
VIP status benefits are bank-specific; JIFFY does not define such tiers.
How to get preferential conditions?
Preferential conditions may be available via user banks.
Are there free operations per month?
Most transactions are free with no monthly limits indicated.
Are there discounts for active users?
No active user discount programs known.
Are there corporate tariffs?
Corporate pricing is managed through banks, not JIFFY directly.
Can individual conditions be obtained?
Custom terms depend on bank-client agreements.
Do promotional codes work for fee reduction?
No promotional codes for fee reduction have been publicly noted.
Are there cashback programs?
Cashback is not a core feature of JIFFY.
Are there discounts for transaction volumes?
No volume discounts documented.
Is there an official mobile application?
JIFFY functions through participating banks’ mobile applications rather than standalone.
On which platforms is the application available?
Supported on iOS and Android through bank apps.
What functions are available in the mobile application?
P2P payments, P2B payments via QR codes, transaction history, notifications.
Does functionality differ from the web version?
JIFFY primarily operates as a mobile app feature; no extensive web interface.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported for transaction confirmation.
Can the application work offline?
No, internet connection is required for real-time payments.
Are there push notifications about operations?
Yes, push notifications inform users of completed transactions.
Is dark theme supported?
Dark mode depends on bank app implementations.
How often is the mobile application updated?
Updates depend on individual bank apps, typically frequent to maintain security and features.
Are there beta versions of the application?
Beta versions may exist at bank app developers but no public JIFFY beta.
Is the web interface of the service convenient?
Web interfaces depend on banks; JIFFY is primarily mobile-focused.
Is responsive design supported?
Mobile apps provide responsive design; web versions depend on individual banks.
In which languages is the interface available?
Main interfaces are in Italian and English.
Is there a night mode for the website?
Night mode availability is bank app-dependent.
Are hotkeys supported?
Hotkeys are not relevant for mobile app use.
Can data be exported?
Data export features depend on banking apps, not JIFFY itself.
Is there an API for developers?
SIA provides APIs for banks for integration with JIFFY services.
Is integration with other services supported?
Yes, integration with banking and retail payment systems.
How often is the web interface updated?
Web interfaces update on schedules defined by banks.
Are there virtual cards in the service?
No virtual cards issued by JIFFY itself.
Can disposable cards be created?
No disposable cards through JIFFY.
Is multi-currency account functionality supported?
No multi-currency accounts are supported directly.
Are there investment products?
JIFFY does not offer investment products.
Can interest be earned on balance?
No interest-earning on balances within JIFFY.
Are there credit products?
No credit or lending products are offered through JIFFY.
Is P2P trading supported?
P2P payments supported, but no trading feature.
Can cryptocurrencies be bought/sold?
JIFFY does not support cryptocurrency trading.
Is there acquiring for business?
JIFFY serves merchant payment acceptance but no full acquiring services.
Are mass payouts supported?
No public support for bulk payouts.
Is there a loyalty program in the service?
No loyalty program attached to JIFFY.
How are bonus points earned?
No bonus points system.
Is there cashback for operations?
No cashback offered through JIFFY.
Are there referral programs?
No referral programs publicly listed.
What privileges do VIP clients have?
No VIP privileges specific to JIFFY.
Are there seasonal promotions and offers?
No seasonal promotions reported.
Can premium status be obtained?
No premium account options exist.
Are there partner discounts?
No partner discounts available.
Are there corporate loyalty programs?
Corporate loyalty programs are bank-dependent.
Does the service allow operations with online casinos?
No specific information; likely restricted under banking policies.
Are there restrictions on gambling transactions?
Gambling-related payments are typically regulated and may be restricted.
Can accounts be blocked for casino play?
Likely possible based on bank policies and regulatory compliance.
How does the service view gambling?
The service aligns with regulatory frameworks that often restrict gambling transactions.
Are there special conditions for gambling?
No publicly documented special gambling conditions.
Are casino transactions tracked?
Transactions may be monitored for compliance but no public data on specific tracking.
Can operations with gambling sites be hidden?
No privacy features cover hiding gambling transactions.
Are there notifications about gambling expenses?
No specific gambling expense notifications.
Are there special fees for gambling operations?
No gambling-specific fees reported.
Can limits be set on gambling?
Limit controls depend on user bank policies.
Is there a self-exclusion function?
Self-exclusion is usually managed by banks, not JIFFY directly.
Can access to gambling sites be restricted?
Restrictions may be applied by banks or regulators.
Is gambling expense control supported?
Expense controls are bank services, not JIFFY features.
Are there notifications about limit exceedance?
Banks may provide such notifications.
Can operations with casinos be blocked?
May be blocked by banks per policy.
Is there gambling expense statistics?
No gambling expense analytics offered.
Is a "cooling-off period" supported?
Not applicable.
Can help be obtained for gambling addiction?
Support resources are typically provided by banks or regulators.
Is there partnership with player assistance organizations?
No known partnerships through JIFFY.
How to set up gambling expense notifications?
Not directly available through JIFFY.
Which online casinos accept this payment method?
No official list, but general acceptance depends on merchant integration.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
None reported.
Can the method be used for both deposits and withdrawals in casinos?
Casino withdrawal support unlikely.
Are there geographic restrictions for casino usage?
Subject to country and merchant restrictions.
How do casino operators typically process transactions from this method?
Via typical merchant payment processing through QR code or app.
Are there typical processing times when used with casinos?
Standard instant payment times.
Do casinos usually charge additional fees for this method?
No specific fees noted.
Are there any known compatibility issues with major casino platforms?
None documented.