Where can I find the customer support contacts?
On the main Julius Baer website under the “Contact” section at the bottom of the homepage or in the site’s footer.
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What is the hotline phone number?
+44 (0)20 3481 8100 (Julius Baer International Limited UK office)
Is there a toll-free support number?
There is no verified information indicating availability of a toll-free support number for Julius Baer UK.
What is the email address for technical support?
No specific technical support email publicly listed; clients typically contact relationship managers or use general contact forms on the official website.
Are there separate emails for different types of inquiries?
Common practice in financial services includes specialized email addresses, but no distinct official emails for different inquiries are publicly disclosed for Julius Baer UK.
Where can I find the online chat support?
There is no verified information confirming the availability of online chat support for Julius Baer UK payment services.
Does the chat support work 24/7?
Not applicable as the presence of online chat support is not verified.
Is there support through messengers (Telegram, WhatsApp)?
No publicly available information confirming messenger support like Telegram or WhatsApp for Julius Baer UK.
What are the support working hours?
Typical financial institution client support hours are Monday to Friday, 9:00 AM to 5:30 PM local time; Julius Baer UK likely follows similar hours.
Does support work on weekends and holidays?
Generally, customer support for private banks like Julius Baer does not operate on weekends or public holidays.
Are there regional offices for in-person visits?
Yes, Julius Baer International has physical offices in the UK, including regional expansion in Scottish cities (e.g., Edinburgh, Glasgow).
Where are the physical offices located?
Main UK office is at 20-23 Greville Street, London, EC1N 8SS; additional offices in Edinburgh and Glasgow (1 West Regent Street, Glasgow G2 1RW).
Can I schedule a personal meeting?
Yes, clients can schedule personal meetings typically through their relationship manager or by contacting the UK offices directly.
Are there representatives in different countries?
Julius Baer is a global private bank with offices and representatives in over 60 locations worldwide including Switzerland, UK, Hong Kong, Singapore, UAE, Luxembourg, Monaco, and more.
In which languages is support available?
English is the primary language in the UK; globally, Julius Baer supports English, German, French, and several other languages.
How quickly does support respond to requests?
Industry standard for private banking customer service is same business day or next business day response; exact Julius Baer UK times are not publicly stated.
Is there a priority system for VIP clients?
Yes, private banks like Julius Baer provide VIP clients with priority support and dedicated relationship managers.
Can I request a callback?
Callback services are common in private banking customer service, but no specific public details are available for Julius Baer UK.
When was the payment service founded?
Julius Baer Group was founded in 1890.
Who is the founder and owner of the service?
Julius Baer was founded by Julius Bär; it remains a publicly listed company with significant ownership distributed among institutional and private investors.
In which country is the company registered?
Julius Baer International Limited is registered in England and Wales (UK) and the group is headquartered in Switzerland.
What is the development history of the payment service?
Julius Baer has evolved from a Swiss private bank founded in 1890 to an international wealth management group offering a range of payment and investment services globally including the UK.
Have there been major updates or rebranding?
Julius Baer Group has continuously expanded its digital and crypto services; notable is its 2019 crypto service push and ongoing digital transformation.
Who sits on the company's board of directors?
Specific board members of Julius Baer International Limited (UK) are not publicly listed; the parent group has a diverse international board.
Are there investors or partners in the service?
Julius Baer Group is publicly traded; partners include various financial and technology service providers, including crypto startups.
Does the company participate in stock trading?
Julius Baer Group is publicly traded on the SIX Swiss Exchange under the ticker “BAER.”
What is the company's market capitalization?
As of latest available data, Julius Baer Group’s market cap is in the multi-billion Swiss Franc range; exact current figures fluctuate with market.
Are there subsidiary companies or branches?
Yes, Julius Baer has many subsidiaries and branches worldwide including Julius Baer International Limited in the UK.
What licenses does the payment service have?
Julius Baer International Limited (UK) is authorized and regulated by the Financial Conduct Authority (FCA) under firm reference number 139179 with banking and investment licenses.
In which jurisdictions does the service operate officially?
Julius Baer operates officially in Switzerland, UK, Germany, Guernsey, Hong Kong, Singapore, Luxembourg, Monaco, Spain, UAE, Uruguay, and other global financial centers.
Are there licenses for cryptocurrency operations?
Julius Baer has launched digital asset services and crypto advisory, operating under appropriate Swiss and other licenses but no specific public crypto license details for UK.
Does the service comply with AML/KYC requirements?
Yes, Julius Baer follows strict AML/KYC regulations consistent with global financial regulatory standards including the FCA’s requirements.
Are there security certificates (PCI DSS, etc.)?
Financial services providers like Julius Baer commonly hold PCI DSS and ISO certifications; explicit certificate disclosures are not public but standards compliance is expected.
Has the service undergone security audits?
Regular security audits are standard practice in regulated banks including Julius Baer; detailed audit results are typically confidential.
Is there insurance for client funds?
Client funds at Julius Baer (UK) are protected under UK Financial Services Compensation Scheme (FSCS) subject to scheme limits.
Which international standards does it comply with?
Complies with FCA regulations, FINMA (Swiss regulator) standards, ISO standards for information security, and international banking norms.
Have there been any regulatory fines or violations?
In 2022, FCA fined Julius Baer £18 million for improper introducer fee arrangements and other compliance failings.
Where can I find real reviews about the service?
Client feedback can be found on financial forums, financial ombudsman reports, and private banking review platforms, although reviews are limited for privacy reasons.
What are the main user complaints?
Complaints often relate to fees, account management charges, and communication delays.
What do users most often praise the service for?
High-quality bespoke wealth management service, personal attention, and professional advisory expertise.
Are there issues with fund withdrawals?
Specific withdrawal problems are not publicly reported; private banks generally have smooth, secure withdrawal processes.
Is the interface convenient according to users?
Julius Baer’s digital banking platforms are considered user-friendly, with mobile apps supporting payment scanning features.
Are clients satisfied with transaction speed?
Payment orders registered by noon CET are typically processed the same day; global transaction speeds align with banking standards.
Do users recommend this service?
Many clients recommend Julius Baer for wealth management but general public recommendations are less common due to exclusivity.
How do experts assess the service's reliability?
Experts view Julius Baer as a stable, reputable private bank with strong risk management and compliance frameworks.
Are there industry awards and recognitions?
Julius Baer has received various industry awards for wealth management excellence over the years.
Does the service participate in payment system rankings?
Julius Baer is typically referenced within private banking rankings but is not a direct consumer payment system ranked publicly.
Are there recommendations from financial regulators?
FCA and Swiss FINMA regulate Julius Baer closely; the bank has had compliance issues but remains authorized.
What reputation does the service have among partners?
Julius Baer is regarded as a trusted partner by global financial institutions and asset managers.
How do they evaluate solution innovation?
The bank is noted for adopting digital and crypto asset services as part of modern wealth strategies.
Are there quality service certificates?
Julius Baer adheres to quality standards typical for private banking but no specific service certificates publicly listed.
Does the company participate in industry conferences?
Julius Baer representatives regularly attend and speak at global financial industry and wealth management conferences.
How does the service position itself in the market?
Positioned as a premier private wealth management and asset servicing provider with a focus on bespoke client service and innovation.
Which fiat currencies does the service support?
Supports major fiat currencies including CHF, EUR, USD, GBP, CAD among others.
Are cryptocurrencies supported? Which ones specifically?
Offers crypto advisory and trading access, generally including major cryptocurrencies such as Bitcoin (BTC) and Ethereum (ETH).
Is there a proprietary cryptocurrency or token?
Julius Baer does not have its own proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are available within the banking platform.
What exchange rates are used for conversion?
Competitive interbank exchange rates are used with applicable fees.
How often are exchange rates updated?
Exchange rates are updated in real-time or semi-real-time according to market conditions.
Are stablecoins supported?
Stablecoin support is not publicly confirmed as part of Julius Baer’s services.
Can exotic currencies be handled?
Support for less common currencies may be possible depending on client needs and regulatory compliance.
Are there currency restrictions in different countries?
Currency transaction restrictions apply based on international and local regulations.
What types of transfers does the service support?
Supports domestic and international bank transfers, currency exchanges, and payments with QR bill scanning.
Can transfers be made between service users?
Internal transfers between Julius Baer accounts are supported.
Are transfers to bank cards supported?
No public data on direct transfers to bank cards.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts are supported.
Is bill payment available?
Bill payment services are available, including Swiss QR-bill payments.
Are recurring payments supported?
Recurring payments are typically supported in financial banking platforms of this type.
Can automatic transfers be set up?
Automatic and scheduled transfers are industry standard, likely supported.
Is payment scheduling available?
Payment scheduling features are available for client convenience.
Are group payments supported?
No publicly available information specifically on group payment support.
Can payment links be created?
No verified information on payment link creation.
What are the minimum transaction amounts in the service?
Minimum transaction limits vary by account type; not publicly detailed.
What are the maximum amounts that can be transferred?
Transfer limits are set according to regulatory rules and customer profile.
Are there daily limits on operations?
Daily transaction limits apply per standard banking and regulatory compliance.
What monthly and annual limits are in effect?
Monthly and annual limits exist based on customer verification and account status.
Can limits be increased? How?
Limits can be increased typically by verification upgrades and client requests with authorized bank officer approval.
Do limits differ for verified users?
Yes, verified users usually benefit from higher limits.
Are there restrictions for new accounts?
New accounts often have initial restrictions and lower limits pending verification.
Do special limits apply in different countries?
Geographic regulatory compliance may impose country-specific limits.
Can operations be temporarily blocked?
Temporary blocks can be applied due to suspicious activities or regulatory reasons.
Are there limits on the number of daily operations?
Daily operation counts may be limited depending on account type and regulatory requirements.
What are the minimum amounts for account funding?
Minimum deposit amounts vary; typically depend on account type and jurisdiction.
What methods of funding are supported?
Supports bank transfers, card funding, and possibly third-party funding.
Are there fees for funding?
Some funding methods may incur fees depending on currency and account terms.
What are the minimum funding amounts?
Minimum funding amounts vary; specifics are not publicly disclosed.
How quickly are funds credited when funding?
Bank transfers generally processed within 1-3 business days; card funding may be faster.
How can money be withdrawn from the system?
Withdrawals via bank transfers and possibly card withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on method and destination.
How long does withdrawal take?
Withdrawals generally take 1-3 business days.
What withdrawal limits are set?
Limits vary with account type and verification status.
How quickly are funds credited when funding with a card?
Card funding credit times vary but may be near-instant or same-day.
How long does a bank transfer take?
Bank transfers typically 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transactions normally depend on blockchain confirmation times, usually ranging minutes to an hour.
Are transfers between users instant?
Internal transfers within Julius Baer accounts are usually instant.
Are there delays when funding on weekends?
Weekend processing may be delayed due to banking hours.
Do holidays affect funding speed?
Public holidays typically delay funding processing.
Can crediting be accelerated for a fee?
Express funding may be possible for a fee depending on method.
What determines the speed of funding processing?
Processing speed depends on method, currency, bank policies, and time of request.
Are there notifications about funding status?
Clients typically receive status notifications via email or banking app alerts.
What to do if funding takes too long?
Contact customer support or relationship manager to resolve delayed fund credits.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawal times vary but generally 1-3 business days.
How quickly do bank transfers arrive?
Bank transfers arrive within 1-3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals depend on blockchain network speed, variable but often within an hour.
Are there withdrawal delays on weekends?
Weekend withdrawals may be delayed due to non-banking days.
Do holidays affect withdrawal speed?
Bank holidays delay withdrawals as per banking practices.
Can withdrawal be accelerated for an additional fee?
Express withdrawal options may be offered for a fee.
What determines withdrawal processing time?
Processing time depends on method, bank processes, verification, and timing.
Are there notifications about withdrawal status?
Withdrawal status notifications are common through client communication channels.
Can a withdrawal request be canceled?
Withdrawal cancellations are possible only if processed before final settlement; policies vary.
How to register with the payment service?
Registration is generally done by submitting application and KYC documents through a relationship manager or official website.
What data is needed to create an account?
Personal identification, proof of address, financial information, and regulatory KYC documents.
Can registration be done without email?
Industry standard requires email for communication; no verified alternative for Julius Baer UK.
Is phone confirmation required during registration?
Phone verification is common to confirm client identity.
Are there age restrictions for registration?
Minimum age is typically 18 years old to open accounts.
Can a corporate account be created?
Corporate accounts are supported with additional documentation requirements.
Is it required to provide real data?
Real and verifiable data is mandatory due to regulatory compliance.
Are there country restrictions for registration?
Yes, geographic restrictions apply based on regulatory jurisdictions.
How long does account activation take?
Account activation can take 1-2 months depending on document review and approval.
What verification levels exist?
Typically basic, enhanced, and full verification tiers exist with varying service levels.
What documents are required for basic verification?
ID proof, address proof, and personal information.
Are documents needed for full verification?
Yes, including source of wealth and enhanced due diligence documents.
Are digital copies of documents accepted?
Digital document submission is standard practice.
How long does the verification procedure take?
Verification usually takes several weeks up to 1-2 months.
Can the service be used without verification?
No, verification is required to use financial services securely.
What restrictions apply to unverified users?
Unverified users face limitations including low transaction limits and restricted services.
Is address confirmation required?
Yes, address verification is mandatory.
Is a selfie with documents required?
Photo verification such as selfie with ID is commonly required for enhanced verification.
How often do documents need to be updated?
Documents may need updating every 1-3 years or as requested by compliance.
What encryption technologies does the service use?
Uses industry-standard encryption such as TLS/SSL for data transmission security.
Is two-factor authentication supported?
Yes, 2FA is supported and recommended for account security.
Are there SMS confirmations for operations?
SMS confirmation is often part of transaction authorization procedures.
Is biometric authentication supported?
Biometric options such as fingerprint or face recognition can be available via mobile apps.
Is blockchain technology used?
Blockchain is used in the context of digital assets and crypto services.
Is there a multi-level security system?
The service employs multi-layered security measures to protect client data and funds.
How is user personal data protected?
Data is protected via encryption, access controls, and strict privacy policies.
Is cold storage used for cryptocurrencies?
Cold storage is standard for secure crypto custody.
Is there DDoS attack protection?
Enterprise-class network security includes DDoS mitigation.
Are regular security audits conducted?
Regular internal and independent audits are conducted for security assurance.
What anti-phishing protection measures are provided?
Anti-phishing alerts, system monitoring, and client advisories are standard.
Is there a suspicious activity detection system?
Yes, fraud detection and transaction monitoring systems are in place.
How does the service combat money laundering?
AML policies, KYC verification, transaction monitoring, and reporting suspicious activities.
Is there blocking of suspicious accounts?
Yes, accounts can be blocked upon detection of suspicious activities.
What to do when fraud is detected?
Clients should report immediately via support channels; bank conducts investigation.
How to report suspicious activity?
Via customer support contact channels or compliance department.
Is there compensation for damage from fraudsters?
Compensation policies depend on investigation but client protection schemes may apply.
What user rights exist for disputed transactions?
Clients have rights to dispute transactions and request investigations as per FCA rules.
How to dispute account blocking?
Contact compliance or customer service to initiate dispute resolution process.
Is there insurance against cyber attacks?
Cybersecurity insurance policies are often in place to cover potential liabilities.
What fees does the service charge for transfers?
Transfers within Switzerland in CHF may be free; international payments may incur fees from CHF 5 upwards.
Are there fees for account funding?
Fees depend on funding method and currency; details not explicitly published.
Are fees charged for fund withdrawal?
Withdrawal fees vary by method and destination; not publicly detailed.
Are there fees for currency conversion?
Currency conversion fees apply; specific rate depends on service package.
Are there fees for account inactivity?
Private banks may charge inactivity fees; no specific data available for Julius Baer UK.
Are there account maintenance fees?
Maintenance fees apply depending on account type and agreements.
Are fees charged for operation cancellation?
Cancellation fees for operations may apply per internal policies.
Are there fees for expedited operations?
Expedited services may have additional charges.
Are there hidden fees?
Julius Baer commits to fee transparency but clients should review terms carefully.
How are fees calculated for large amounts?
Fees for large transactions are often tiered or negotiated.
Are there different tariff plans in the service?
Different pricing tiers or packages are typical depending on client profile.
What advantages does VIP status provide?
VIP clients receive personalized service, fee discounts, priority support, and wealth advisory.
How to get preferential conditions?
Preferential conditions are obtained through client status, account size, or negotiation.
Are there free operations per month?
Some accounts may include monthly free transactions based on agreement.
Are there discounts for active users?
Discounts for volume or activity are possible.
Are there corporate tariffs?
Corporate accounts have customized pricing structures.
Can individual conditions be obtained?
Personalized fees and terms are negotiated for high-net-worth clients.
Do promotional codes work for fee reduction?
Promotional code use is uncommon in private banking.
Are there cashback programs?
Cashback programs are rare in private banking services.
Are there discounts for transaction volumes?
Volume-based discounts are typical for large portfolio clients.
Is there an official mobile application?
Yes, Julius Baer offers an official mobile banking app.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Payment scanning, quick payments, trading capabilities, portfolio overview, and notifications.
Does functionality differ from the web version?
Some features may be streamlined for mobile; full functionality often better on web.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported on mobile apps.
Can the application work offline?
Offline functionality is limited; mainly online services.
Are there push notifications about operations?
Yes, push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark mode availability is not explicitly confirmed.
How often is the mobile application updated?
App updates are released periodically to improve security and features.
Are there beta versions of the application?
No public information about beta testing programs.
Is the web interface of the service convenient?
The web platform is designed for ease of use, with user-friendly dashboards.
Is responsive design supported?
Yes, web design supports mobile responsiveness.
In which languages is the interface available?
English primarily, with additional language options possible.
Is there a night mode for the website?
Not explicitly confirmed.
Are hotkeys supported?
Hotkey support is not publicly documented.
Can data be exported?
Data export in common formats is generally supported for statements and transaction histories.
Is there an API for developers?
No public API information is available.
Is integration with other services supported?
Integration with wealth management platforms and custodians is supported internally.
How often is the web interface updated?
Periodic updates ensure security and usability.
Are there virtual cards in the service?
No public confirmation of virtual card issuance.
Can disposable cards be created?
Not publicly available.
Is multi-currency account functionality supported?
Yes, multi-currency accounts are offered.
Are there investment products?
Yes, a broad range of investment and wealth management products are offered.
Can interest be earned on balance?
Interest products may be part of portfolio offerings.
Are there credit products?
Credit structuring and lending services are provided.
Is P2P trading supported?
P2P trading as a marketplace is not standard for Julius Baer; trading is client-facing in investment markets.
Can cryptocurrencies be bought/sold?
Crypto services including trading and advisory are offered.
Is there acquiring for business?
Merchant acquiring services are not publicly indicated.
Are mass payouts supported?
No public information on bulk payment features.
Is there a loyalty program in the service?
No public loyalty program available.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not typical for private banking clients.
Are there referral programs?
Referral incentives are not publicly disclosed.
What privileges do VIP clients have?
Dedicated advisors, priority access, customized products, and concierge services.
Are there seasonal promotions and offers?
Seasonal promotions are uncommon in private banking.
Can premium status be obtained?
Premium status is based on asset size and relationship tenure.
Are there partner discounts?
Partnerships may provide certain service discounts.
Are there corporate loyalty programs?
Corporate clients may have volume and service perks.
Does the service allow operations with online casinos?
Gambling-related transactions are generally restricted or monitored due to risk.
Are there restrictions on gambling transactions?
Yes, gambling transactions are subject to strict regulatory controls.
Can accounts be blocked for casino play?
Account blocks can occur due to suspicious or prohibited gambling transactions.
How does the service view gambling?
The bank treats gambling transactions with caution and ensures compliance with regulations.
Are there special conditions for gambling?
Special conditions or restrictions apply per regulatory policies.
Are casino transactions tracked?
Transactions related to gambling are monitored for compliance.
Can operations with gambling sites be hidden?
No, compliance requires transparency in transaction records.
Are there notifications about gambling expenses?
No specific notifications publicly described.
Are there special fees for gambling operations?
Fees may apply depending on transaction type.
Can limits be set on gambling?
Spending limits or blocks can be applied for risk control.
Is there a self-exclusion function?
Self-exclusion tools are usually client-side; banks facilitate compliance.
Can access to gambling sites be restricted?
Not typically controlled by banks.
Is gambling expense control supported?
Banks monitor but expense control tools are limited.
Are there notifications about limit exceedance?
Alerts on transaction limits are standard banking features.
Can operations with casinos be blocked?
Yes, suspicious or non-compliant transactions can be blocked.
Is a "cooling-off period" supported?
This is usually client-managed, not bank-administered.
Can help be obtained for gambling addiction?
Banks may refer clients to support organizations.
Is there partnership with player assistance organizations?
No public partnerships disclosed.
How to set up gambling expense notifications?
Not publicly described.
Which online casinos accept this payment method?
No public list available.
Are there exclusive partnerships with specific casinos?
No public information.
Do conditions differ when used in different casinos?
No public data.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Private banking use for gambling transactions is restricted and monitored.
Are there geographic restrictions for casino usage?
Regional legal restrictions apply.
How do casino operators typically process transactions from this method?
Transactions go through standard banking and payment channels subject to AML checks.
Are there typical processing times when used with casinos?
Standard banking times apply; often same day to few days.
Do casinos usually charge additional fees for this method?
Fees depend on casino/payment channel.
Are there any known compatibility issues with major casino platforms?
No publicly reported incompatibilities.