What is the official website of the payment service?
The official website for Jyske Bank is https://www.jyskebank.dk/
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Where can I find the customer support contacts?
Customer support contacts can be found on Jyske Bank’s official website under the "Contact" or "Support" section on their homepage.
What is the hotline phone number?
The main customer service phone number for Jyske Bank is +45 89 89 89 89.
Is there a toll-free support number?
No publicly confirmed toll-free support number is reported for Jyske Bank; users primarily use the standard customer service phone.
What is the email address for technical support?
Specific technical support email addresses are not publicly listed; general inquiries are handled via contact forms on the official website.
Are there separate emails for different types of inquiries?
Jyske Bank generally uses specialized contact forms and phone lines for various departments rather than separate public email addresses.
Where can I find the online chat support?
Online chat support is available through Jyske Bank's official website, typically accessible via a chat icon or support section.
Does the chat support work 24/7?
Chat support generally operates during business hours; 24/7 availability is not explicitly confirmed.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information that Jyske Bank supports customer service via Telegram or WhatsApp.
What are the support working hours?
Customer support hours typically align with Danish banking hours, Monday to Friday from 9 AM to 5 PM local time.
Does support work on weekends and holidays?
Customer support is generally unavailable during weekends and public holidays.
Are there regional offices for in-person visits?
Yes, Jyske Bank has multiple regional branch offices across Denmark for in-person visits.
Where are the physical offices located?
Physical offices are located throughout Denmark, including major cities like Silkeborg, Copenhagen, Aarhus, and others.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting the bank directly via phone or online appointment booking on their website.
Are there representatives in different countries?
Jyske Bank primarily operates in Denmark; international representative offices are not publicly noted.
In which languages is support available?
Support is mainly available in Danish; English support is also commonly offered.
How quickly does support respond to requests?
Response times vary; phone responses are typically immediate during hours, email responses may take 1–3 business days.
Is there a priority system for VIP clients?
Jyske Bank offers priority service and dedicated relationship managers for VIP and premium clients.
Can I request a callback?
Callback services are available and can be requested through the bank’s customer service channels.
When was the payment service founded?
Jyske Bank was founded in 1967.
Who is the founder and owner of the service?
Jyske Bank was created through mergers of Danish local banks, currently owned by shareholders as a publicly listed Danish bank.
In which country is the company registered?
Jyske Bank is registered in Denmark.
What is the development history of the payment service?
Since its founding in 1967, Jyske Bank has evolved through mergers and technological advancements, becoming Denmark's third-largest bank with a broad range of banking and payment services.
Have there been major updates or rebranding?
Recent significant updates include digital transformation efforts like the introduction of recycled plastic payment cards and enhanced digital banking platforms.
Who sits on the company's board of directors?
The board includes experienced executives and independent members; specific names are listed on Jyske Bank’s corporate governance pages.
Are there investors or partners in the service?
Jyske Bank cooperates with various payment service providers including Adyen, PPRO, and others; it is publicly traded with shareholders.
Does the company participate in stock trading?
Yes, Jyske Bank is publicly traded on the Nasdaq Copenhagen stock exchange.
What is the company's market capitalization?
Market capitalization fluctuates with stock market conditions; for precise current market cap, refer to financial markets data.
Are there subsidiary companies or branches?
Jyske Bank operates several branches in Denmark and has subsidiaries related to banking, mortgage, and investment services.
What licenses does the payment service have?
Jyske Bank is licensed under Danish and EU banking regulations, authorized for banking and payment services.
In which jurisdictions does the service operate officially?
Jyske Bank operates officially in Denmark primarily, with some services extended within EU regulations.
Are there licenses for cryptocurrency operations?
There is no specific public information about Jyske Bank holding cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
Jyske Bank complies with AML and KYC regulations, although it was reported to Danish authorities for AML compliance issues in recent years.
Are there security certificates (PCI DSS, etc.)?
Jyske Bank adheres to industry security standards; specific details on PCI DSS certification are not publicly confirmed but expected for payment security.
Has the service undergone security audits?
The bank undergoes regular internal and external security audits as required by financial regulations.
Is there insurance for client funds?
Client funds are protected under Danish deposit guarantee schemes, which insures deposits up to specified limits.
Which international standards does it comply with?
Jyske Bank complies with international banking standards including GDPR, PSD2, AML directives, and other EU and Danish regulations.
Have there been any regulatory fines or violations?
Jyske Bank has faced regulatory scrutiny and was reported for AML violations but no major public fines are documented.
Where can I find real reviews about the service?
User reviews are available on platforms such as Trustpilot and Google Reviews.
What are the main user complaints?
Users commonly report issues with customer service responsiveness, international transfers, and sometimes account management frustrations.
What do users most often praise the service for?
Users praise personalized advisory services, mortgage support, and the modern digital banking experience.
Are there issues with fund withdrawals?
Some users have reported delays or complications with international fund withdrawals and transfers.
Is the interface convenient according to users?
The user interface in both web and app is generally rated as modern and user-friendly.
Are clients satisfied with transaction speed?
Transaction processing speeds are generally regarded as efficient within Denmark and SEPA transfers.
Do users recommend this service?
A majority of users recommend Jyske Bank, especially for domestic banking and mortgage products.
How do experts assess the service's reliability?
Experts consider Jyske Bank a stable and secure bank, though AML compliance is an area noted for improvement.
Are there industry awards and recognitions?
Jyske Bank has received industry recognition for digital innovation and sustainability initiatives.
Does the service participate in payment system rankings?
It participates as a major Danish bank but specific ranking participation is not highlighted.
Are there recommendations from financial regulators?
Danish regulators monitor Jyske Bank closely; no public special endorsements are noted post AML review.
What reputation does the service have among partners?
Jyske Bank is respected as a solid partner within Danish and Nordic financial ecosystems.
How do they evaluate solution innovation?
Jyske Bank is recognized for embracing green technology (eco-friendly cards) and digital customer journey innovations.
Are there quality service certificates?
The bank holds certifications required for banking operations, though public detail is limited.
Does the company participate in industry conferences?
Jyske Bank participates in financial and fintech conferences in Denmark and internationally.
How does the service position itself in the market?
It positions as a customer-centric, innovative bank focusing on personalized advisory alongside digital services.
Which fiat currencies does the service support?
Primarily supports Danish Krone (DKK) and major international currencies like EUR, USD, GBP.
Are cryptocurrencies supported? Which ones specifically?
Jyske Bank does not provide direct cryptocurrency accounts or trading but cooperates with crypto-friendly Danish businesses.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token exists for Jyske Bank.
Can currencies be converted within the service?
Currency conversion is supported for international payments via standard FX services.
What exchange rates are used for conversion?
Exchange rates are based on market rates with a margin/fee added by the bank.
How often are exchange rates updated?
Exchange rates are updated regularly during banking hours in line with market movements.
Are stablecoins supported?
Stablecoin services are not supported by Jyske Bank.
Can exotic currencies be handled?
Handling of less common currencies is limited; focus is on main international currencies.
Are there currency restrictions in different countries?
Standard international regulations and sanctions apply for currency use.
What types of transfers does the service support?
Supports SEPA, SWIFT, domestic bank transfers, direct debits, and card payments.
Can transfers be made between service users?
Internal transfers between Jyske Bank customers are supported instantly.
Are transfers to bank cards supported?
Card-to-card money transfers are generally not supported; bank account transfers are used.
Can money be transferred to bank accounts?
Yes, Jyske Bank supports transfers to bank accounts domestically and internationally.
Is bill payment available?
Yes, bill payment services are integrated through online banking platforms.
Are recurring payments supported?
Recurring payment setups (subscriptions, direct debits) are supported.
Can automatic transfers be set up?
Automatic transfers and standing orders can be configured via online banking.
Is payment scheduling available?
Scheduling of payments in advance is supported.
Are group payments supported?
Group payment or splitting features are not explicitly advertised by Jyske Bank.
Can payment links be created?
Payment link generation is not a standard service offered directly.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary; small domestic payments can be as low as a few DKK.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification status.
Are there daily limits on operations?
Daily limits apply and are customized based on risk and account type.
What monthly and annual limits are in effect?
Monthly and annual limits are set internally by the bank for fraud prevention.
Can limits be increased? How?
Customers can request limit increases subject to additional verification and approval.
Do limits differ for verified users?
Verified users normally have higher transaction limits.
Are there restrictions for new accounts?
New accounts have lower limits until verification is completed and trust is established.
Do special limits apply in different countries?
Geographic variations may apply based on local regulations.
Can operations be temporarily blocked?
Yes, accounts or operations can be blocked due to suspicious activity or compliance issues.
Are there limits on the number of daily operations?
Limits on the number of transactions per day may exist to prevent fraud.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by account type and funding method.
What methods of funding are supported?
Funding methods include bank transfer, card payments, and direct deposit.
Are there fees for funding?
Depositing funds via bank transfer is usually free; card payments may incur fees.
What are the minimum funding amounts?
Minimum funding thresholds depend on payment method and account type.
How quickly are funds credited when funding?
Bank transfers typically credit within 1-2 business days; card payments are faster.
How can money be withdrawn from the system?
Withdrawals can be made via bank transfer, ATM withdrawals, or card transaction settlements.
Are there fees for fund withdrawal?
Withdrawal fees depend on method; domestic transfers may be free, international may incur fees.
How long does withdrawal take?
Domestic bank withdrawals usually take 1-2 business days; card withdrawals vary by card network.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is typically instant or within minutes.
How long does a bank transfer take?
Standard bank transfers generally take 1-2 business days domestically, longer internationally.
How quickly do cryptocurrency transfers arrive?
Jyske Bank does not handle direct cryptocurrency transfers.
Are transfers between users instant?
Internal transfers between Jyske Bank customers are usually instant.
Are there delays when funding on weekends?
Funding via bank transfer may experience delays on weekends and holidays.
Do holidays affect funding speed?
Public holidays delay processing times for both funding and withdrawals.
Can crediting be accelerated for a fee?
Express transfer options are sometimes available at additional cost.
What determines the speed of funding processing?
Processing speed depends on payment method, banking hours, and intermediary banks.
Are there notifications about funding status?
Customers receive notifications via app or email about funding status.
What to do if funding takes too long?
Customers should contact support and provide transaction details to resolve delays.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within 1-2 business days under normal conditions.
How long does card withdrawal take?
Card withdrawals at ATMs are generally instant but settlement times vary.
How quickly do bank transfers arrive?
Bank transfers usually arrive within 1-2 business days domestically.
Are cryptocurrency withdrawals instant?
Not applicable as Jyske Bank does not offer cryptocurrency withdrawals.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends clear on the next banking day.
Do holidays affect withdrawal speed?
Banking holidays delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
Express withdrawal services may be available for a fee.
What determines withdrawal processing time?
Processing time depends on method, business hours, and regulatory checks.
Are there notifications about withdrawal status?
Withdrawal status updates are provided via digital channels.
Can a withdrawal request be canceled?
Withdrawal cancellation is possible only before processing begins.
How to register with the payment service?
Registration can be completed online at Jyske Bank’s website or at physical branches.
What data is needed to create an account?
Personal identification, contact details, proof of address, and sometimes income documentation are required.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone verification is commonly used for security.
Are there age restrictions for registration?
Minimum age to register is usually 18 years.
Can a corporate account be created?
Yes, Jyske Bank offers business and corporate account creation services.
Is it required to provide real data?
Real, verifiable data is mandatory for KYC and compliance.
Are there country restrictions for registration?
Registration is generally restricted to residents in Denmark or EU for personal accounts.
How long does account activation take?
Account activation usually occurs within a few business days.
What verification levels exist?
Basic and enhanced verification levels exist based on service and regulatory requirements.
What documents are required for basic verification?
Valid passport or ID card and proof of address are standard.
Are documents needed for full verification?
Additional documents like tax ID, income proof, or business documentation may be required.
Are digital copies of documents accepted?
Digital document submission is accepted through secure online channels.
How long does the verification procedure take?
Verification can take from several hours up to a few days depending on workload.
Can the service be used without verification?
Some limited use may be possible but full features require verification.
What restrictions apply to unverified users?
Unverified users face strict limits on transactions and services.
Is address confirmation required?
Address verification is mandatory for compliance.
Is a selfie with documents required?
Photo verification may be required for identity confirmation.
How often do documents need to be updated?
Documents are reviewed periodically, usually every 1-3 years or as required.
What encryption technologies does the service use?
The bank uses TLS/SSL encryption protocols for securing data.
Is two-factor authentication supported?
Two-factor authentication (2FA) is available and encouraged for account security.
Are there SMS confirmations for operations?
SMS verification is used for transaction confirmations.
Is biometric authentication supported?
Biometric options like fingerprint or facial recognition are supported in mobile apps.
Is blockchain technology used?
Jyske Bank does not publicly deploy blockchain technology in everyday payment services.
Is there a multi-level security system?
Yes, multi-layered security architecture including firewalls, encryption, and authentication protections are in place.
How is user personal data protected?
Personal data is protected under GDPR with strict access controls and data security policies.
Is cold storage used for cryptocurrencies?
Not applicable, as the bank does not offer cryptocurrency custody.
Is there DDoS attack protection?
The bank employs DDoS mitigation measures to protect online services.
Are regular security audits conducted?
Regular security audits are conducted internally and externally.
What anti-phishing protection measures are provided?
Anti-phishing education and email filtering are integrated.
Is there a suspicious activity detection system?
Real-time monitoring and fraud detection systems are actively used.
How does the service combat money laundering?
AML compliance programs include transaction monitoring, client due diligence, and regulatory reporting.
Is there blocking of suspicious accounts?
Accounts are blocked or restricted based on suspicious activity reports.
What to do when fraud is detected?
Users should report fraud immediately to support and follow bank instructions.
How to report suspicious activity?
Suspicious activity can be reported through customer service or dedicated compliance channels.
Is there compensation for damage from fraudsters?
Compensation policies depend on the circumstances but client protection schemes are in place.
What user rights exist for disputed transactions?
Users have the right to dispute unauthorized or incorrect transactions under banking regulations.
How to dispute account blocking?
Disputes are handled via the bank’s complaint procedures and regulatory arbitration.
Is there insurance against cyber attacks?
The bank maintains cyber insurance as part of its risk management practices.
What fees does the service charge for transfers?
Fees vary by transfer type, destination, and currency; SEPA transfers are usually low cost.
Are there fees for account funding?
Deposits via common methods generally do not incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; international withdrawals likely incur charges.
Are there fees for currency conversion?
Currency conversions include a margin or percentage fee added to market rates.
Are there fees for account inactivity?
Inactivity fees may apply on certain account types.
Are there account maintenance fees?
Maintenance fees depend on account type; some accounts may have monthly fees.
Are fees charged for operation cancellation?
Cancellation fees are generally not common unless transaction costs are incurred.
Are there fees for expedited operations?
Express services may have additional fees.
Are there hidden fees?
Jyske Bank maintains transparency but users should consult fee schedules carefully.
How are fees calculated for large amounts?
Large transactions are often subject to tiered or negotiated fees.
Are there different tariff plans in the service?
Various pricing plans exist depending on account type and service package.
What advantages does VIP status provide?
VIP clients receive dedicated support, lower fees, and tailored advisory services.
How to get preferential conditions?
Preferential conditions are usually offered based on relationship size or client status.
Are there free operations per month?
Many accounts include a number of free transactions monthly.
Are there discounts for active users?
Discounts may be available based on activity volume or loyalty.
Are there corporate tariffs?
Corporate accounts have specific tariffs suited to business needs.
Can individual conditions be obtained?
Custom pricing arrangements can be negotiated for high-value customers.
Do promotional codes work for fee reduction?
Promotional codes are rarely used in traditional banking fee structures.
Are there cashback programs?
Cashback programs are uncommon but some credit card products may offer rewards.
Are there discounts for transaction volumes?
Volume discounts may be available for business clients.
Is there an official mobile application?
Yes, Jyske Bank offers an official mobile banking app.
On which platforms is the application available?
The app is available for iOS and Android devices.
What functions are available in the mobile application?
The app supports account management, payments, transfers, card controls, and notifications.
Does functionality differ from the web version?
Mobile apps provide most but not all features available on the web platform.
Is Touch ID/Face ID supported?
Yes, biometric authentication such as Touch ID and Face ID are supported in the mobile app.
Can the application work offline?
The app requires internet access for most functions, with limited offline features.
Are there push notifications about operations?
Push notifications are provided for transactions and security alerts.
Is dark theme supported?
Dark mode is supported in the mobile app.
How often is the mobile application updated?
The app is updated regularly, with multiple updates yearly.
Are there beta versions of the application?
Beta versions or early access programs are occasionally available for testing features.
Is the web interface of the service convenient?
The web interface is modern, user-friendly, and responsive.
Is responsive design supported?
Yes, the website supports responsive design for mobile and desktop.
In which languages is the interface available?
The interface is available in Danish and English.
Is there a night mode for the website?
Night or dark mode for the website is available.
Are hotkeys supported?
Keyboard shortcuts are limited; primary navigation is mouse/touch-based.
Can data be exported?
Limited exporting of transaction history and statements is supported.
Is there an API for developers?
Jyske Bank offers APIs mainly for corporate clients and fintech partners under controlled conditions.
Is integration with other services supported?
Integration with payment and accounting software is supported.
How often is the web interface updated?
Updates are periodically released to improve functionality and security.
Are there virtual cards in the service?
Virtual card offerings are available as part of Jyske Bank’s card services.
Can disposable cards be created?
Disposable or single-use virtual cards are not a widely promoted feature.
Is multi-currency account functionality supported?
Multi-currency accounts are offered mainly for corporate customers.
Are there investment products?
Jyske Bank offers investment and wealth management services.
Can interest be earned on balance?
Interest-bearing accounts are available with conditions.
Are there credit products?
Credit products including loans and mortgages are offered.
Is P2P trading supported?
Peer-to-peer trading is not a service provided.
Can cryptocurrencies be bought/sold?
Direct cryptocurrency buying or selling through Jyske Bank is not offered.
Is there acquiring for business?
Merchant acquiring and payment processing services are available for businesses.
Are mass payouts supported?
Bulk payment or mass payout capabilities are available for business clients.
Is there a loyalty program in the service?
No broad loyalty program beyond product-specific incentives is publicized.
How are bonus points earned?
Bonus points systems are mainly tied to credit card products.
Is there cashback for operations?
Some credit cards offer cashback on transactions.
Are there referral programs?
Referral incentives may exist but not widely publicized.
What privileges do VIP clients have?
VIP clients benefit from priority service, exclusive offers, and personalized finance advisory.
Are there seasonal promotions and offers?
Seasonal banking promotions are occasionally offered.
Can premium status be obtained?
Premium account upgrades are available based on client profile.
Are there partner discounts?
Partner merchant discounts exist with select partners.
Are there corporate loyalty programs?
Business customers have tailored loyalty and service programs.
Does the service allow operations with online casinos?
Operations related to online casinos are restricted under Danish financial regulations.
Are there restrictions on gambling transactions?
Gambling transactions are monitored and may be blocked if non-compliant.
Can accounts be blocked for casino play?
Accounts may be blocked or restricted due to suspected casino-related issues.
How does the service view gambling?
Gambling is regulated; the bank complies with laws to prevent illegal gambling funding.
Are there special conditions for gambling?
Special terms may apply to gambling-related transactions.
Are casino transactions tracked?
Transactions linked to gambling are monitored for compliance.
Can operations with gambling sites be hidden?
Transparency and reporting requirements limit hiding such operations.
Are there notifications about gambling expenses?
No specific gambling expense notifications noted.
Are there special fees for gambling operations?
Fees follow standard transaction fees.
Can limits be set on gambling?
Customers can request transaction limits as controls.
Is there a self-exclusion function?
Self-exclusion tools are not standard banking features but may be offered by gambling service providers.
Can access to gambling sites be restricted?
Such restrictions would be applied outside of banking systems.
Is gambling expense control supported?
Banking service does not specifically manage gambling expenses.
Are there notifications about limit exceedance?
General transaction limit notifications are available.
Can operations with casinos be blocked?
Yes, banking transactions with casinos can be blocked for compliance reasons.
Is a "cooling-off period" supported?
Not applicable as a banking feature.
Can help be obtained for gambling addiction?
The bank may provide referrals but does not specialize in gambling addiction support.
Is there partnership with player assistance organizations?
No public partnerships noted.
How to set up gambling expense notifications?
No specific setup for gambling notifications.
Which online casinos accept this payment method?
This bank’s payment cards are accepted by many merchants, including some gambling sites compliant with Danish law.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships.
Do conditions differ when used in different casinos?
Standard payment terms apply uniformly.
Are there special bonuses for using this method in casinos?
No special bonuses are offered by Jyske Bank for casino payments.
Can the method be used for both deposits and withdrawals in casinos?
Payment cards can be used generally, subject to gambling regulation compliance.
Are there geographic restrictions for casino usage?
Usage follows local gambling and banking regulations.
How do casino operators typically process transactions from this method?
Transactions go through standard payment processing networks.
Are there typical processing times when used with casinos?
Processing times are standard, similar to other merchant transactions.
Do casinos usually charge additional fees for this method?
Casinos may charge gateway fees, not set by the bank.
Are there any known compatibility issues with major casino platforms?
No publicized compatibility issues exist.