What is the official website of the payment service?
www.kbanknow.com
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Where can I find the customer support contacts?
Customer support contacts are listed in the 'Contact Us' or 'Customer Service' section of the official website.
What is the hotline phone number?
+82 1522 1000
Is there a toll-free support number?
Toll-free support numbers are generally indicated for domestic users on the official website or app; international toll-free options are typically not provided.
What is the email address for technical support?
Payment services typically provide a contact form or a general support email address on their website for technical inquiries.
Are there separate emails for different types of inquiries?
Standard industry practice offers different email addresses for various departments such as support, compliance, or business partnerships.
Where can I find the online chat support?
Online chat support is usually accessible directly on the payment service's website or within its official mobile application.
Does the chat support work 24/7?
Many digital banks and payment services provide 24/7 chat support, but hours may vary by inquiry type or language.
Is there support through messengers (Telegram, WhatsApp)?
Major payment services increasingly offer support via messengers, but availability depends on regional practices and regulatory constraints.
What are the support working hours?
Customer support is generally available during extended business hours, with core support often 24/7 for urgent issues.
Does support work on weekends and holidays?
Customer support for digital banks often operates on weekends and holidays, especially for urgent or technical issues.
Are there regional offices for in-person visits?
Digital-only payment services typically do not maintain regional offices, with most support offered online or by phone.
Where are the physical offices located?
The company's main office is at 16F, B-dong, 50, Jongno 1-gil, Jongno-gu, Seoul 03142, South Korea.
Can I schedule a personal meeting?
Digital banks rarely offer in-person meetings; all assistance is generally handled online or by phone unless legally required.
Are there representatives in different countries?
Digital payment providers often operate from a single jurisdiction; representatives abroad are uncommon unless the service is global.
In which languages is support available?
Support is generally available in Korean; English support may be offered for select services or channels.
How quickly does support respond to requests?
Industry-standard response times are immediate for chat or phone, and within 24–48 hours for email.
Is there a priority system for VIP clients?
Most payment services offer priority support lines or dedicated managers to VIP or premium clients.
Can I request a callback?
Callback services are commonly available through the site or app for unresolved or complex issues.
When was the payment service founded?
January 17, 2016.
Who is the founder and owner of the service?
The largest owner is KT Corporation; other major shareholders include Woori Bank, BC Card, MBK Partners, Bain Capital, and others.
In which country is the company registered?
South Korea.
What is the development history of the payment service?
K Bank launched in 2017 as South Korea’s first internet-only bank. It rapidly grew, achieved notable investment, and expanded digital services.
Have there been major updates or rebranding?
The service introduced new products and gained investments, with an IPO approved in 2022; no major rebranding noted.
Who sits on the company's board of directors?
Publicly disclosed information highlights C-level executives like the CEO (e.g., Shim Sung-hoon); full board listings are usually found in official financial statements.
Are there investors or partners in the service?
Yes, investors/partners include KT Corp., Woori Bank, MBK Partners, Bain Capital, GS Retail, Hanwha Life, NH Investment & Securities, and DGB Financial.
Does the company participate in stock trading?
K Bank received IPO approval in 2022 for the Korea Exchange; it may not be publicly traded yet.
What is the company's market capitalization?
Market capitalization typically becomes available after the IPO; current figure unavailable before public trading.
Are there subsidiary companies or branches?
As an internet-only bank, it does not commonly operate branches but may form subsidiaries or partnerships as it scales services.
What licenses does the payment service have?
Holds banking license as a digital bank from the Financial Services Commission of South Korea.
In which jurisdictions does the service operate officially?
Primarily South Korea, in accordance with its national banking license.
Are there licenses for cryptocurrency operations?
Cryptocurrency operations are not widely supported by regulated South Korean digital banks; specific licenses are rare.
Does the service comply with AML/KYC requirements?
Complies with South Korean AML and KYC regulatory frameworks, including user verification and transaction monitoring.
Are there security certificates (PCI DSS, etc.)?
Leading digital banks maintain PCI DSS and other global security certifications for transaction processing systems.
Has the service undergone security audits?
Regular internal and external security audits are industry standard for licensed financial institutions.
Is there insurance for client funds?
Deposits are generally insured by the Korea Deposit Insurance Corporation as required for licensed banks in South Korea.
Which international standards does it comply with?
Complies with Korean regulations and international standards such as PCI DSS, ISO/IEC 27001, and other recognized frameworks.
Have there been any regulatory fines or violations?
No significant publicly reported regulatory fines or violations as of latest information.
Where can I find real reviews about the service?
Reviews are available on app stores (Google Play, Apple App Store) and independent review platforms.
What are the main user complaints?
Common complaints include mobile app issues, service downtimes, or delays in transfers; specific issues may vary by period.
What do users most often praise the service for?
Users commonly praise convenient account opening, competitive interest rates, and 24/7 digital access.
Are there issues with fund withdrawals?
Withdrawal issues may be reported during peak times or maintenance windows; generally resolved promptly.
Is the interface convenient according to users?
The platform’s interface is frequently rated as user-friendly and streamlined.
Are clients satisfied with transaction speed?
Users report high satisfaction with transaction speed due to real-time processing and robust digital infrastructure.
Do users recommend this service?
The majority recommend the service, as reflected by rapid customer growth and positive review patterns.
How do experts assess the service's reliability?
Experts note K Bank’s strong system stability, innovative features, and leading uptime for digital banks.
Are there industry awards and recognitions?
Leading digital banks often receive fintech and customer experience awards, though specific K Bank awards are not listed here.
Does the service participate in payment system rankings?
Industry rankings frequently reference the performance and innovation of leading digital banks including K Bank.
Are there recommendations from financial regulators?
Being the first internet-only bank in South Korea, K Bank was encouraged and regulated by local authorities to enhance innovation.
What reputation does the service have among partners?
Partners reportedly value K Bank’s technology, efficiency, and flexible integration capabilities.
How do they evaluate solution innovation?
Recognized for innovation through real-time services, open APIs, and cloud-based financial solutions.
Are there quality service certificates?
Most leading online banks hold local and international quality certificates related to IT and banking operations.
Does the company participate in industry conferences?
Participation in local and global fintech conferences is standard for brand visibility and industry networking.
How does the service position itself in the market?
K Bank markets itself as a technology-driven, customer-first bank with competitive rates and digital convenience.
Which fiat currencies does the service support?
Primarily supports Korean won (KRW); foreign currency operations are subject to specific product offerings.
Are cryptocurrencies supported? Which ones specifically?
Regulated digital banks in Korea typically do not support cryptocurrencies directly due to local laws.
Is there a proprietary cryptocurrency or token?
No publicly identified native cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services may be available for remittance but are not the main feature.
What exchange rates are used for conversion?
Exchange rates are typically sourced from local partner banks or central bank rates; details provided at the time of transaction.
How often are exchange rates updated?
Exchange rates are updated in real time or at regular intervals throughout the day.
Are stablecoins supported?
Stablecoins are not commonly supported under South Korean banking regulations.
Can exotic currencies be handled?
Exotic currency handling is uncommon and only supported through specific remittance services.
Are there currency restrictions in different countries?
Service is primarily KRW-focused; international restrictions depend on regulatory compliance.
What types of transfers does the service support?
Supports local transfers, bill payments, overseas remittance, and scheduled/recurring payments.
Can transfers be made between service users?
Peer-to-peer transfers within the platform are fully supported.
Are transfers to bank cards supported?
Local bank card transfers are generally available in Korean fintech banking.
Can money be transferred to bank accounts?
Funds can be transferred to local bank accounts; some services may support international transfers.
Is bill payment available?
Bill payment functionality is available through mobile and web channels.
Are recurring payments supported?
Recurring payments and automated debits can be set up for regular bills or transfers.
Can automatic transfers be set up?
Automated transfer scheduling is available as a standard feature.
Is payment scheduling available?
Scheduling future payments is available through web and mobile interfaces.
Are group payments supported?
Group payment features or payment splitting are increasingly offered by digital banks, though may not be a core feature.
Can payment links be created?
Payment links are a common feature in leading payment services to request payments via URL.
What are the minimum transaction amounts in the service?
Minimum transaction limits are established for compliance and operational efficiency; details provided during the transaction process.
What are the maximum amounts that can be transferred?
Maximum transfer limits are set for compliance with regulations and risk management, based on user verification.
Are there daily limits on operations?
Daily transaction limits are enforced as part of AML and risk control practices.
What monthly and annual limits are in effect?
Monthly and annual limits are subject to user verification and regulatory requirements.
Can limits be increased? How?
Limits may be increased upon additional verification or upon request through the customer support process.
Do limits differ for verified users?
Limits increase with user verification level according to industry standard KYC procedures.
Are there restrictions for new accounts?
New accounts may have tighter limits or restricted features until verification is completed.
Do special limits apply in different countries?
Limits can vary by user location, currency, and regulatory requirements.
Can operations be temporarily blocked?
Temporary blocks may be placed for security, suspicious activity, or regulatory requirements.
Are there limits on the number of daily operations?
Limits on daily operations are used to comply with regulations and prevent fraud.
What are the minimum amounts for account funding?
Minimum funding amounts vary by method and are detailed within the platform during the transaction.
What methods of funding are supported?
Supports bank transfers, salary transfers, and may allow debit/credit card or cash deposit at designated locations.
Are there fees for funding?
Funding fees vary by method but are clearly stated before completion of the transaction.
What are the minimum funding amounts?
Minimum amounts are set according to the type of funding and regulatory requirements; platform provides relevant details.
How quickly are funds credited when funding?
Funds are usually credited in real time or within a few hours for most digital channels.
How can money be withdrawn from the system?
Money can be withdrawn to linked local bank accounts or cards; ATM access is also typically supported.
Are there fees for fund withdrawal?
Withdrawal fees are standard in digital banking and disclosed within the app or site at the time of transaction.
How long does withdrawal take?
Withdrawals are generally processed instantly or within the same business day for local banks.
What withdrawal limits are set?
Withdrawal limits are set for security, regulatory, and risk management reasons and depend on user profile.
How quickly are funds credited when funding with a card?
Card funding is typically processed instantly.
How long does a bank transfer take?
Bank transfers within South Korea are typically instant or completed within the same day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not directly supported by regulated South Korean banks.
Are transfers between users instant?
Internal peer-to-peer transfers are processed instantly.
Are there delays when funding on weekends?
Some delay may occur on weekends if third-party banks are involved, but direct account funding is usually instant.
Do holidays affect funding speed?
Processing may be delayed on holidays if external clearing is required.
Can crediting be accelerated for a fee?
Expedited funding is not commonly offered as most services are already processed in real time.
What determines the speed of funding processing?
Speed depends on method, system status, verification, and whether the transaction is internal or external.
Are there notifications about funding status?
The platform provides real-time notifications about funding statuses via app/mobile/web.
What to do if funding takes too long?
Users should contact customer support if funding is delayed; support will investigate and resolve the issue.
How quickly are withdrawal requests processed?
Withdrawal requests are processed instantly or within the same business day for most operations.
How long does card withdrawal take?
Withdrawals to cards are generally instant or within the same business day.
How quickly do bank transfers arrive?
Domestic transfers are instant; international transfers depend on correspondent bank processing.
Are cryptocurrency withdrawals instant?
Not supported.
Are there withdrawal delays on weekends?
Weekend delays may occur if external partners or banks are involved.
Do holidays affect withdrawal speed?
Withdrawal processing may be delayed on public holidays.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawals are uncommon due to already fast processing.
What determines withdrawal processing time?
Method, verification status, time of day, and involvement of third-party institutions.
Are there notifications about withdrawal status?
Real-time notifications are provided in-app and by email or SMS.
Can a withdrawal request be canceled?
Withdrawal requests may be canceled if they are still in a pending state; otherwise, contact support promptly.
How to register with the payment service?
Registration is completed online by submitting personal data, verifying identity, and agreeing to terms.
What data is needed to create an account?
Full name, phone number, national ID, and other verification documents as per KYC requirements.
Can registration be done without email?
Email is typically required but some services allow phone-only registration depending on compliance needs.
Is phone confirmation required during registration?
Phone verification via SMS is standard in digital financial onboarding.
Are there age restrictions for registration?
Users must generally be 18 or older due to legal banking requirements.
Can a corporate account be created?
Business accounts may be offered after review of company documentation and compliance verifications.
Is it required to provide real data?
Accurate, real personal and ID data must be provided for compliance with KYC/AML laws.
Are there country restrictions for registration?
Only residents of South Korea or those meeting local compliance criteria may register.
How long does account activation take?
Activation is usually immediate after verification; additional steps may take up to one business day.
What verification levels exist?
Multi-tier verification systems offer increased account features with additional documentation.
What documents are required for basic verification?
Basic ID (national ID or passport), proof of phone number, and sometimes address proof.
Are documents needed for full verification?
Enhanced verification requires additional documents, such as proof of address or income.
Are digital copies of documents accepted?
Digital copies and photos of documents are accepted for remote onboarding and verification.
How long does the verification procedure take?
Verification is typically completed within minutes to a few business days for complex cases.
Can the service be used without verification?
Unverified accounts have limited features, lower transaction limits, and may be restricted from withdrawals.
What restrictions apply to unverified users?
Lower limits, no withdrawals, or access to restricted transaction types.
Is address confirmation required?
Address confirmation may be required for full access or higher transaction limits.
Is a selfie with documents required?
A photo with ID is commonly required for remote verification and fraud prevention.
How often do documents need to be updated?
Documents generally require updating upon expiry or if mandated by compliance updates.
What encryption technologies does the service use?
Uses industry-standard encryption like SSL/TLS and may implement hardware security modules.
Is two-factor authentication supported?
2FA is available and can be set up using SMS or app-based confirmation for added security.
Are there SMS confirmations for operations?
SMS or in-app confirmations are standard for key account operations and security.
Is biometric authentication supported?
Biometric (Touch ID/Face ID) login is supported in mobile apps.
Is blockchain technology used?
Blockchain is not commonly used in regulated digital banking in South Korea for customer services.
Is there a multi-level security system?
Multi-layered security including authentication, encryption, and monitoring is standard in licensed banks.
How is user personal data protected?
Data is encrypted, access-controlled, and stored on secure, compliant infrastructure.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrency services are not available.
Is there DDoS attack protection?
Yes, advanced banks deploy DDoS detection and mitigation systems.
Are regular security audits conducted?
Regular internal and third-party security audits are standard practice.
What anti-phishing protection measures are provided?
Email/SMS alerts, secure login protocols, and user education are provided.
Is there a suspicious activity detection system?
Robust real-time monitoring and anti-fraud systems are in place.
How does the service combat money laundering?
Implements strict KYC, transaction monitoring, and mandatory reporting per national and international guidelines.
Is there blocking of suspicious accounts?
Suspicious accounts are promptly blocked/pending review in case of detected risk.
What to do when fraud is detected?
Report suspected fraud to customer support immediately for investigation and remediation.
How to report suspicious activity?
Use in-app tools, helplines, or direct forms on the official website to report any suspicious activity.
Is there compensation for damage from fraudsters?
Compensation depends on investigation results and circumstances, in line with regulatory guidelines.
What user rights exist for disputed transactions?
Users may file transaction disputes; regulated banks offer formal chargeback and investigation processes.
How to dispute account blocking?
Dispute by contacting customer service and providing required documentation for review.
Is there insurance against cyber attacks?
Commercial insurance for cyber risks is commonly maintained by licensed financial institutions.
What fees does the service charge for transfers?
Transfer fees are transparent and displayed before confirmation; fees vary by type and recipient.
Are there fees for account funding?
Funding fee schedules depend on the method used and are notified upfront.
Are fees charged for fund withdrawal?
Withdrawal fees are stated before the transaction and vary by method and destination.
Are there fees for currency conversion?
Conversion fees are charged as a fixed rate or markup on the prevailing exchange rate.
Are there fees for account inactivity?
Account inactivity fees are rare but may apply if specified in terms and conditions.
Are there account maintenance fees?
Maintenance fees are uncommon for digital banks; details appear in agreements.
Are fees charged for operation cancellation?
Cancellation fees may apply for returned or stopped transactions.
Are there fees for expedited operations?
Expedited processing is uncommon; if offered, extra fees may apply.
Are there hidden fees?
All regulated banks are required to disclose all fees transparently in their agreements.
How are fees calculated for large amounts?
Large transactions may incur higher or custom fees per published rate schedules.
Are there different tariff plans in the service?
Tiered plans for individuals, corporates, and VIPs are standard.
What advantages does VIP status provide?
VIPs get higher limits, lower fees, and dedicated support.
How to get preferential conditions?
Meet criteria such as high transaction volume, balance, or business relationship.
Are there free operations per month?
Many digital banks offer a number of free transactions per month; limits are stated in pricing info.
Are there discounts for active users?
Discounts or fee waivers may apply to active users depending on transaction volume.
Are there corporate tariffs?
Yes, corporate clients receive tailored pricing and business solutions.
Can individual conditions be obtained?
Custom conditions may be negotiated for business or high-value individual clients.
Do promotional codes work for fee reduction?
Promo codes for discounts are a common campaign element.
Are there cashback programs?
Cashback on transactions is sometimes available via campaigns or specific products.
Are there discounts for transaction volumes?
Volume-based discount tiers apply to business or high-frequency users.
Is there an official mobile application?
Yes, official mobile apps are provided for iOS and Android.
On which platforms is the application available?
Available on both Google Play (Android) and Apple App Store (iOS).
What functions are available in the mobile application?
Mobile apps support account management, transfers, bill payment, loans, and customer service.
Does functionality differ from the web version?
Most features are accessible on both, though detailed settings may be web-exclusive.
Is Touch ID/Face ID supported?
Supported for secure, convenient mobile logins.
Can the application work offline?
Offline access is not generally available; internet connection is required for operations.
Are there push notifications about operations?
Push notifications are provided for transactions and account activity.
Is dark theme supported?
Dark mode is available for user comfort in mobile applications.
How often is the mobile application updated?
Updates are released periodically, typically monthly or as security/functionality improvements are needed.
Are there beta versions of the application?
Beta testing is offered for early feedback on new features, accessible via the app store or invitation.
Is the web interface of the service convenient?
Users rate the web interface as modern, intuitive, and responsive.
Is responsive design supported?
Yes, the web design adapts to different devices and screen sizes.
In which languages is the interface available?
Primarily Korean; select features or documentation may be available in English.
Is there a night mode for the website?
Night mode/dark theme is offered for the website.
Are hotkeys supported?
Hotkey support is not widely used but accessibility options are continually being enhanced.
Can data be exported?
Transaction data and statements can be exported in standard formats (CSV/PDF).
Is there an API for developers?
Developer APIs and open banking features are increasingly offered for integration.
Is integration with other services supported?
Yes, supports integration with fintech, accounting, and ERP systems as allowed by regulation.
How often is the web interface updated?
Regularly updated with new features, improvements, and security patches.
Are there virtual cards in the service?
Virtual card issuing is common in leading digital banks; product availability varies by user.
Can disposable cards be created?
Some payment services offer disposable cards for single-use transactions as a security feature.
Is multi-currency account functionality supported?
Multi-currency functionality is often limited but may be supported for certain products.
Are there investment products?
Investment and savings products are commonly available through the mobile or web platform.
Can interest be earned on balance?
Interest is paid on eligible account balances as per product terms.
Are there credit products?
Credit cards, loans, and overdraft facilities are available for eligible users.
Is P2P trading supported?
Peer-to-peer financial trading is not a core feature; focus remains on banking and payments.
Can cryptocurrencies be bought/sold?
Not directly supported by regulated banks due to local regulations.
Is there acquiring for business?
Merchant acquiring and business payment acceptance solutions may be provided for corporate clients.
Are mass payouts supported?
Bulk payment options are typically offered to businesses and payroll clients.
Is there a loyalty program in the service?
Loyalty or reward programs may be integrated, often in partnership with third parties.
How are bonus points earned?
Earned through account usage, card spending, or special promotions.
Is there cashback for operations?
Cashback may be credited for eligible transactions via special offers.
Are there referral programs?
Referral bonuses exist for bringing new users to the service.
What privileges do VIP clients have?
Priority support, enhanced limits, and preferential rates or rewards.
Are there seasonal promotions and offers?
Seasonal campaigns and promotions are periodically announced.
Can premium status be obtained?
Premium/elite status can be achieved based on activity and balance.
Are there partner discounts?
Partner merchant discounts are often promoted in-app and online.
Are there corporate loyalty programs?
Tailored loyalty and reward programs for business account holders are available.
Does the service allow operations with online casinos?
Transactions with online casinos are generally restricted or monitored due to regulatory and compliance risks.
Are there restrictions on gambling transactions?
Transactions involving gambling may be blocked or limited per national regulations.
Can accounts be blocked for casino play?
Accounts may be temporarily suspended or reviewed if gambling breaches terms or laws.
How does the service view gambling?
Adheres to legal and regulatory restrictions; cautious and compliant with regard to gambling activity.
Are there special conditions for gambling?
Additional compliance measures or transaction reviews may apply to gambling-related payments.
Are casino transactions tracked?
All transactions are monitored, including those for gambling, for compliance and AML.
Can operations with gambling sites be hidden?
Transaction transparency is maintained; activities are not concealed for legal reasons.
Are there notifications about gambling expenses?
Expense notifications can be set for various categories, including gambling, via app settings.
Are there special fees for gambling operations?
Special fees may be imposed for high-risk transactions; details disclosed prior to payment.
Can limits be set on gambling?
Spending limits can be configured by users or mandated by compliance.
Is there a self-exclusion function?
Self-exclusion tools are offered for responsible gaming and compliance.
Can access to gambling sites be restricted?
Access can be blocked via transaction controls and compliance filters.
Is gambling expense control supported?
Tools are available to track, limit, and manage gambling expenditures.
Are there notifications about limit exceedance?
Notifications are sent when spending or transaction limits are exceeded.
Can operations with casinos be blocked?
Yes, casino-related operations can be controlled or blocked per regulations.
Is there gambling expense statistics?
Users can access spending analytics for all categories, including gambling.
Is a "cooling-off period" supported?
Cooling-off and lockout periods can be enabled for gambling control.
Can help be obtained for gambling addiction?
Resources and helpline contacts are provided for users seeking support.
Is there partnership with player assistance organizations?
Partnerships with player assistance and addiction support organizations are increasingly common.
How to set up gambling expense notifications?
Expense and activity notification settings can be configured in the app or online account dashboard.
Which online casinos accept this payment method?
Leading local online casinos accepting KRW often list accepted payment options on their websites.
Are there exclusive partnerships with specific casinos?
Exclusive payment method agreements with casinos are rare for regulated banks.
Do conditions differ when used in different casinos?
Transaction terms may vary based on merchant, jurisdiction, and regulatory stipulations.
Are there special bonuses for using this method in casinos?
Casino or merchant-specific bonuses are generally determined by the operator; regulated banks seldom provide such promotions.
Can the method be used for both deposits and withdrawals in casinos?
Subject to regulatory limits; not standard for licensed South Korean banks.
Are there geographic restrictions for casino usage?
KRW gambling services face restrictions under South Korean financial regulations.
How do casino operators typically process transactions from this method?
Casino transactions are processed as standard KRW payments, subject to compliance and monitoring.
Are there typical processing times when used with casinos?
Casino-related payments, if permitted, are processed in real time but subject to compliance review.
Do casinos usually charge additional fees for this method?
Additional fees, if any, are set by the casino, not the bank.
Are there any known compatibility issues with major casino platforms?
Bank cards and payment services may not work on some casino platforms due to regulatory or acquirer bans.