What is the official website of the payment service?
https://www.kakaobank.com
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Where can I find the customer support contacts?
Contact details are on the official website under the "Customer Service" or "Contact Us" sections.
What is the hotline phone number?
KakaoBank’s main customer service hotline is 1599-3333 (from South Korea).
Is there a toll-free support number?
Toll-free support numbers are typically available for domestic users; details are provided on the website or through customer support.
What is the email address for technical support?
Technical support is generally offered via in-app contact forms rather than a published email; users should inquire through the app.
Are there separate emails for different types of inquiries?
Separate contact options for different departments are available within the KakaoBank app or online portal.
Where can I find the online chat support?
Online chat support is accessible within the KakaoBank mobile app and through the official website’s support section.
Does the chat support work 24/7?
Chat support is often available 24/7 for basic inquiries, but live agent availability may vary by department and time.
Is there support through messengers (Telegram, WhatsApp)?
KakaoBank does not provide support via international messengers; KakaoTalk is used as the main messenger for support.
What are the support working hours?
Main customer support operates from 9:00-18:00 KST on weekdays; some automated and app-based services are available 24/7.
Does support work on weekends and holidays?
Automated support channels are available on weekends and holidays; live agent support may be limited.
Are there regional offices for in-person visits?
KakaoBank operates mainly online; physical offices for visits are uncommon, and most services are digital.
Where are the physical offices located?
Headquarters at 5th Floor, IT Tower, 43 Jeongjail-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, South Korea.
Can I schedule a personal meeting?
Personal meetings are generally not available; support is provided remotely via app and online channels.
Are there representatives in different countries?
KakaoBank operates primarily in South Korea and does not maintain overseas representative offices.
In which languages is support available?
Support is available primarily in Korean; limited English support may be offered for select services.
How quickly does support respond to requests?
Response times vary; simple chat queries may be answered in minutes, while email or app tickets may take 1-2 business days.
Is there a priority system for VIP clients?
Premium/VIP support may exist for high-value clients, offering expedited responses and dedicated managers.
Can I request a callback?
The callback option may be available via the app or website for clients requiring further assistance.
When was the payment service founded?
KakaoBank was established on January 22, 2016.
Who is the founder and owner of the service?
KakaoBank was founded by Kakao Corp. and Korea Investment Holdings.
In which country is the company registered?
The company is registered in South Korea.
What is the development history of the payment service?
KakaoBank launched in 2017 as South Korea’s first mobile-only bank, rapidly expanding its service range and user base.
Have there been major updates or rebranding?
KakaoBank periodically updates its services and branding but has maintained the same name since launch.
Who sits on the company's board of directors?
The board consists of executives from Kakao Corp and Korea Investment Holdings; specific details are found in corporate filings.
Are there investors or partners in the service?
Major investors include Kakao Corp, Korea Investment Holdings, and various institutional stakeholders.
Does the company participate in stock trading?
KakaoBank is publicly traded on the Korea Exchange (KRX).
What is the company's market capitalization?
Market capitalization fluctuates; as of 2025, it is approximately $7-9 billion USD.
Are there subsidiary companies or branches?
KakaoBank is a subsidiary of Kakao Corp; it does not operate independent banking subsidiaries.
What licenses does the payment service have?
KakaoBank is licensed as a commercial bank by the Financial Services Commission (FSC) of South Korea.
In which jurisdictions does the service operate officially?
KakaoBank operates officially in South Korea.
Are there licenses for cryptocurrency operations?
KakaoBank does not hold government-issued cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
KakaoBank adheres to Korean AML and KYC laws as required by financial regulations.
Are there security certificates (PCI DSS, etc.)?
KakaoBank implements international security standards including data encryption and PCI DSS for card transactions.
Has the service undergone security audits?
Regular security audits are conducted by internal teams and third-party auditors to ensure compliance and safety.
Is there insurance for client funds?
Client funds are insured under South Korea deposit protection schemes up to the legal maximum per account.
Which international standards does it comply with?
Compliance includes ISO/IEC 27001 for information security and relevant anti-fraud/AML standards.
Have there been any regulatory fines or violations?
No major regulatory fines or violations have been publicly reported as of August 2025.
Where can I find real reviews about the service?
Reviews are available on Google Play, Apple App Store, Naver, and Korean fintech review portals.
What are the main user complaints?
Users report slow customer service response for complex issues and occasional login difficulties.
What do users most often praise the service for?
Users praise KakaoBank for its intuitive interface, quick sign-up, low fees, and reliable mobile banking features.
Are there issues with fund withdrawals?
Occasional delays in withdrawals are reported during system maintenance or peak periods.
Is the interface convenient according to users?
The app is widely celebrated for its modern, user-friendly, and visually appealing interface.
Are clients satisfied with transaction speed?
Most clients are highly satisfied with fast and reliable transaction processing for transfers and payments.
Do users recommend this service?
A majority of users recommend KakaoBank for everyday banking and payments.
How do experts assess the service's reliability?
Experts view KakaoBank as technically robust and regulatory compliant, highlighting its mobile-first approach.
Are there industry awards and recognitions?
KakaoBank has won industry awards for innovation, UX, and mobile banking performance in South Korea.
Does the service participate in payment system rankings?
KakaoBank is frequently listed in South Korean fintech best service rankings.
Are there recommendations from financial regulators?
Regulators endorse KakaoBank as a model for digital banking in South Korea.
What reputation does the service have among partners?
Partners rate KakaoBank as trustworthy, innovative, and a preferred payments collaborator.
How do they evaluate solution innovation?
KakaoBank is recognized for pioneering mobile-only banking and integrating advanced digital payments.
Are there quality service certificates?
Quality certifications include ISO 9001 and South Korean financial service quality standards.
Does the company participate in industry conferences?
KakaoBank regularly participates in domestic fintech and banking conferences.
How does the service position itself in the market?
KakaoBank positions itself as South Korea’s leading digital bank focused on mobile convenience and technology integration.
Which fiat currencies does the service support?
Korean won (KRW) is the primary supported currency; international currency options are limited.
Are cryptocurrencies supported? Which ones specifically?
KakaoBank does not currently support direct cryptocurrency transactions.
Is there a proprietary cryptocurrency or token?
KakaoBank does not have a proprietary cryptocurrency or issued token.
Can currencies be converted within the service?
Currency conversion is not generally available; most services are KRW-centric.
What exchange rates are used for conversion?
Exchange rate usage for conversions is not relevant as the service supports KRW only.
How often are exchange rates updated?
Exchange rate updates are not applicable due to lack of multi-currency and FX support.
Are stablecoins supported?
Stablecoins are not supported by KakaoBank.
Can exotic currencies be handled?
Exotic currencies are not supported; service functions are limited to KRW.
Are there currency restrictions in different countries?
International currency restrictions are not relevant for KakaoBank’s KRW-only services.
What types of transfers does the service support?
Service supports domestic bank transfers, peer-to-peer payments, bill payments, and debit card-based transactions.
Can transfers be made between service users?
Peer-to-peer transfers are available between KakaoBank account holders.
Are transfers to bank cards supported?
Transfers can be sent to linked debit cards within South Korea; international card transfers are not supported.
Can money be transferred to bank accounts?
Yes, KakaoBank enables transfers to domestic bank accounts.
Is bill payment available?
Bill payments for utility and telecom bills are supported directly in the app.
Are recurring payments supported?
Recurring payment features are available for bills and subscriptions.
Can automatic transfers be set up?
Automatic transfers can be scheduled for periodic payments or savings.
Is payment scheduling available?
Payment scheduling features allow users to set future payment dates for transfers and bills.
Are group payments supported?
Group payment and bill-splitting features are available via the app.
Can payment links be created?
Payment links for peer-to-peer requests and transfers can be generated within KakaoTalk and the app.
What are the minimum transaction amounts in the service?
Minimum amounts depend on operation, typically KRW1 or bank-defined lower limits.
What are the maximum amounts that can be transferred?
Maximum transfer limits are set per day, generally up to KRW10 million for individuals unless otherwise defined.
Are there daily limits on operations?
Daily transaction limits apply for transfers, withdrawals, and payments to protect users and comply with regulations.
What monthly and annual limits are in effect?
Monthly and annual limits may apply and are defined by KakaoBank policy and regulatory requirements.
Can limits be increased? How?
Limits may be increased after additional verification or user status upgrades through the app or support.
Do limits differ for verified users?
Verified users enjoy higher transaction, withdrawal, and deposit limits compared to unverified accounts.
Are there restrictions for new accounts?
New accounts have lower initial limits and may face restrictions until identity verification is completed.
Do special limits apply in different countries?
As services are KRW-only and South Korea-based, geographic limits for other countries do not apply.
Can operations be temporarily blocked?
Temporary blocking of transactions is possible for security or compliance purposes; users can request or are notified.
Are there limits on the number of daily operations?
Daily operation count limits are enforced for transfers and withdrawals for security and compliance.
What are the minimum amounts for account funding?
Minimum funding amounts for account activation are low, typically KRW1 or as defined by the platform.
What methods of funding are supported?
Funding is supported via domestic bank transfers, debit card deposits, and linked KakaoPay accounts.
Are there fees for funding?
Funding by domestic bank transfer is generally fee-free, but card deposit or third-party transfers may incur small fees.
What are the minimum funding amounts?
Minimum funding thresholds are low, often KRW1 for transfers or card deposits.
How quickly are funds credited when funding?
Funds are usually credited instantly or within a few minutes during working hours.
How can money be withdrawn from the system?
Withdrawals can be made to external bank accounts or via ATM cards linked to KakaoBank.
Are there fees for fund withdrawal?
Fees may apply for ATM cash withdrawals; most bank transfer withdrawals are free for domestic transactions.
How long does withdrawal take?
Withdrawals are processed instantly or within minutes during business hours, though delays may occur externally.
What withdrawal limits are set?
Withdrawal limits are set per day and per transaction, generally in line with KRW10 million daily cap unless upgraded.
How quickly are funds credited when funding with a card?
Card deposits are credited instantly in most cases.
How long does a bank transfer take?
Domestic bank transfers are completed instantly or within minutes.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfer is not supported.
Are transfers between users instant?
Transfers between KakaoBank users are processed instantly via the app.
Are there delays when funding on weekends?
Funding may experience brief delays on weekends; most transfers are still processed rapidly unless system maintenance occurs.
Do holidays affect funding speed?
National holidays can cause delays in processing, depending on partnered bank schedules.
Can crediting be accelerated for a fee?
Express funding services for rapid crediting are not typically offered, as transfers are already nearly instant.
What determines the speed of funding processing?
Processing speed is affected by time of request, system maintenance, bank partner uptime, or payment method.
Are there notifications about funding status?
Users receive instant in-app notifications for all funding and deposit status updates.
What to do if funding takes too long?
If funding is delayed, users should contact support via app or hotline to resolve issues and track status.
How quickly are withdrawal requests processed?
Withdrawal requests are processed instantly or within minutes during operational hours.
How long does card withdrawal take?
Card-based ATM withdrawals are processed instantly.
How quickly do bank transfers arrive?
Bank transfers to South Korean accounts typically arrive in real-time.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawal is not applicable.
Are there withdrawal delays on weekends?
Weekend withdrawals may experience slight delays due to banking hours or network maintenance.
Do holidays affect withdrawal speed?
Withdrawal speed can be affected by holidays when partner banks and systems have limited operations.
Can withdrawal be accelerated for an additional fee?
Express withdrawal is not necessary or available due to rapid processing speeds.
What determines withdrawal processing time?
Processing time depends on time of request, partnered banks, and occasional maintenance windows.
Are there notifications about withdrawal status?
Withdrawal status is promptly notified via in-app alerts and notifications.
Can a withdrawal request be canceled?
Withdrawal cancellation may be possible prior to completion; users must act fast via app or contact support.
How to register with the payment service?
Registration requires downloading the mobile app, entering identification details, and verifying the account.
What data is needed to create an account?
A user must provide full name, resident registration number, contact information, and bank details.
Can registration be done without email?
Registration can be completed with mobile number and verified ID; email may be optional for certain features.
Is phone confirmation required during registration?
Yes, phone number confirmation and OTP verification are mandatory steps.
Are there age restrictions for registration?
Minimum age is typically 19 per South Korean banking regulations for account holders.
Can a corporate account be created?
Corporate account options are limited; KakaoBank mainly focuses on individual users.
Is it required to provide real data?
Real legal data is required per regulatory compliance, including valid identification.
Are there country restrictions for registration?
Only residents of South Korea are eligible to register for KakaoBank accounts.
How long does account activation take?
Activation is usually completed within minutes after verification and review.
What verification levels exist?
Standard and enhanced levels exist, each offering higher transaction limits and additional features after further checks.
What documents are required for basic verification?
Basic verification requires a valid Korean ID card or resident registration, with proof of phone number.
Are documents needed for full verification?
Full verification needs additional documents like income, address proof, and sometimes employment information.
Are digital copies of documents accepted?
Digital copies can be submitted via the app, subject to review and regulatory standards.
How long does the verification procedure take?
Basic verification generally takes minutes; full verification may require up to one to two business days.
Can the service be used without verification?
Non-verified users have restricted capabilities, such as viewing account info but not conducting transactions.
What restrictions apply to unverified users?
Unverified users face limits on transaction amounts, withdrawal capability, and access to certain features.
Is address confirmation required?
Address confirmation may be required for full verification or higher transaction limits.
Is a selfie with documents required?
A selfie with documents may be required for certain verification steps to prevent fraud.
How often do documents need to be updated?
Documents may need updating when expired, after regulatory changes, or during periodic reviews.
What encryption technologies does the service use?
KakaoBank uses advanced encryption such as SSL/TLS and AES for data protection.
Is two-factor authentication supported?
Two-factor authentication via OTP and device verification is supported for enhanced security.
Are there SMS confirmations for operations?
SMS confirmations are standard for transaction approval and account activity alerts.
Is biometric authentication supported?
Biometric authentication (fingerprint, face recognition) is available via the mobile app.
Is blockchain technology used?
Blockchain is not used directly in KakaoBank’s services.
Is there a multi-level security system?
A multi-layered security architecture is employed, including firewalls, encryption, and fraud monitoring.
How is user personal data protected?
Data protection follows strict privacy policies, advanced encryption, and regular risk assessments.
Is cold storage used for cryptocurrencies?
Cryptocurrency cold storage is not applicable; digital asset services are not provided.
Is there DDoS attack protection?
KakaoBank deploys robust DDoS mitigation practices through network filtering and redundancy.
Are regular security audits conducted?
Regular internal and external security audits are performed to maintain and verify system integrity.
What anti-phishing protection measures are provided?
Anti-phishing tools and user education are implemented, with alerts for suspicious activity.
Is there a suspicious activity detection system?
Machine learning and rule-based systems monitor for suspicious actions in real time.
How does the service combat money laundering?
Automated KYC/AML protocols, transaction monitoring, and reporting to regulators are standard practice.
Is there blocking of suspicious accounts?
Suspicious accounts may be blocked pending review, with notifications and appeal options for users.
What to do when fraud is detected?
Users should immediately report fraud through the app or hotline; KakaoBank investigates and takes action.
How to report suspicious activity?
Suspicious activity is reported via app, phone support, or on the official website’s support portal.
Is there compensation for damage from fraudsters?
Compensation is possible if user follows bank procedures for reporting and proof submission, subject to review.
What user rights exist for disputed transactions?
Users can dispute transactions via support channels, with investigation and potential reimbursement after review.
How to dispute account blocking?
Account blocking disputes are handled through support submission, with review and resolution per internal policy.
Is there insurance against cyber attacks?
Industry-standard cyber risk insurance is in place to protect client data and assets.
What fees does the service charge for transfers?
Transfers between KakaoBank accounts are usually free; small fees may apply for interbank or large transactions.
Are there fees for account funding?
Most account funding options are free; certain card or third-party funding may incur small fees.
Are fees charged for fund withdrawal?
Withdrawal to ATMs may have fees; bank account withdrawals are typically free domestically.
Are there fees for currency conversion?
No fees as currency conversion is not supported.
Are there fees for account inactivity?
KakaoBank generally does not charge inactivity fees for standard accounts.
Are there account maintenance fees?
No account maintenance fees for individual users.
Are fees charged for operation cancellation?
Operation cancellation, if allowed, is usually fee-free; exceptions may apply for late-stage or special transactions.
Are there fees for expedited operations?
No expedited operation fees, as standard processing is already rapid.
Are there hidden fees?
Fee structure is transparent; all fees are disclosed in the app and on the website.
How are fees calculated for large amounts?
Large amount fees are calculated based on transaction value and regulatory or partner bank rates.
Are there different tariff plans in the service?
Standard tariff plans apply to all users; business services may have different pricing, if available.
What advantages does VIP status provide?
VIP status may provide higher limits, priority support, and preferential conditions for select users.
How to get preferential conditions?
Preferential terms can be obtained by maintaining high balances, frequent usage, or qualifying as a VIP user.
Are there free operations per month?
Most basic operations are free; full details are in the app’s fee schedule.
Are there discounts for active users?
Discounts or fee waivers may be available for active users and promoted through app campaigns.
Are there corporate tariffs?
Corporate tariffs are limited; most features cater to individual account holders.
Can individual conditions be obtained?
Individual conditions can be negotiated for VIPs or through direct customer support.
Do promotional codes work for fee reduction?
Promotional codes may be offered occasionally for fee discounts and are redeemable in-app.
Are there cashback programs?
Cashback programs are available for certain operations and promotional campaigns.
Are there discounts for transaction volumes?
Volume-based discounts may apply to qualifying users and business accounts.
Is there an official mobile application?
Yes, KakaoBank has an official mobile app.
On which platforms is the application available?
Available for iOS and Android devices.
What functions are available in the mobile application?
Functions include account management, transfers, payments, savings, loans, and customer support.
Does functionality differ from the web version?
The mobile app offers enhanced features; the web platform is limited compared to the app.
Is Touch ID/Face ID supported?
Touch ID and Face ID are supported for login and transaction authorization.
Can the application work offline?
The app requires internet connection for all operations; offline access is limited to viewing cached content.
Are there push notifications about operations?
Push notifications are enabled for transaction alerts, payment reminders, and updates.
Is dark theme supported?
The mobile app supports dark mode for user comfort.
How often is the mobile application updated?
Updates are released regularly, usually monthly, to improve features and security.
Are there beta versions of the application?
Beta testing programs may be offered for early feature access; details optional via official channels.
Is the web interface of the service convenient?
The web interface is functional but less comprehensive than the mobile app.
Is responsive design supported?
Yes, the web platform adapts to mobile browsers and device screens.
In which languages is the interface available?
The app and site are primarily in Korean; limited English options may be available.
Is there a night mode for the website?
Night mode may be available on supported browsers but is less common than mobile dark mode.
Are hotkeys supported?
Hotkey support is limited; most navigation is touch or click-based.
Can data be exported?
Data export for transactions and statements is available in standard formats via app or website.
Is there an API for developers?
APIs may be available for partners; public open API documentation is limited.
Is integration with other services supported?
Integration is available with KakaoPay, KakaoTalk, and select financial service platforms.
How often is the web interface updated?
Web platform updates are less frequent than app updates, generally quarterly.
Are there virtual cards in the service?
Virtual cards are issued for online purchases and payment security.
Can disposable cards be created?
Disposable cards for single-use online transactions are available.
Is multi-currency account functionality supported?
Multi-currency account features are not supported; services are KRW-centric.
Are there investment products?
KakaoBank offers digital savings, deposits, and loan products; some investment options may be available.
Can interest be earned on balance?
Interest is paid on savings account balances and time deposits.
Are there credit products?
Credit cards, personal loans, and overdraft protection are available for eligible users.
Is P2P trading supported?
P2P asset trading is not a feature; focus is on peer-to-peer payments.
Can cryptocurrencies be bought/sold?
Direct cryptocurrency exchange is not supported.
Is there acquiring for business?
KakaoBank does not provide merchant acquiring; KakaoPay offers some business solutions.
Are mass payouts supported?
Mass payout functionality for businesses is limited; KakaoPay may offer additional options.
Is there a loyalty program in the service?
Loyalty programs and rewards may be available for frequent users.
How are bonus points earned?
Points are accrued through qualifying transactions, promotional activities, and partner offers.
Is there cashback for operations?
Cashback is offered for select payment or card operations via promotions.
Are there referral programs?
Referral programs exist for new sign-up incentives and rewards.
What privileges do VIP clients have?
VIPs receive higher limits, priority support, and special offers.
Are there seasonal promotions and offers?
Seasonal promotions are regularly launched for users, detailed in the app.
Can premium status be obtained?
Premium account upgrades are offered for users meeting specific criteria.
Are there partner discounts?
Discounts from partner merchants are available for select payments.
Are there corporate loyalty programs?
Business-oriented loyalty programs are limited.
Does the service allow operations with online casinos?
KakaoBank restricts online casino transactions per South Korean law.
Are there restrictions on gambling transactions?
Gambling transactions are blocked to comply with regulations.
Can accounts be blocked for casino play?
Yes, accounts may be blocked if illegal gambling transactions are detected.
How does the service view gambling?
KakaoBank enforces strict compliance and blocks casino-related transfers.
Are there special conditions for gambling?
Special conditions for gambling-related payments are not provided; transactions are blocked.
Are casino transactions tracked?
Gambling-related payments are monitored and blocked per legal requirements.
Can operations with gambling sites be hidden?
Hiding gambling transactions is not permitted and is actively prevented.
Are there notifications about gambling expenses?
Users receive alerts if attempted gambling transactions are blocked.
Are there special fees for gambling operations?
Special fees do not apply because such transactions are prohibited.
Can limits be set on gambling?
All gambling-related payments are blocked rather than limited.
Is there a self-exclusion function?
Self-exclusion is supported; users can request blocking of gambling-associated payments.
Can access to gambling sites be restricted?
The service restricts payments to known gambling sites.
Is gambling expense control supported?
Expense control for gambling is managed via blocking and surveillance, not budgeting features.
Are there notifications about limit exceedance?
Alerts are sent to users if regulatory limits or internal policies are exceeded.
Can operations with casinos be blocked?
Casino payments are systematically blocked by the service.
Is there gambling expense statistics?
Statistics on gambling expenses are not offered, as transactions are blocked.
Is a "cooling-off period" supported?
A cooling-off/self-exclusion period can be set on user request for gambling sites.
Can help be obtained for gambling addiction?
Users can be directed to government or non-profit support organizations for gambling addiction.
Is there partnership with player assistance organizations?
Partnerships may exist with government agencies or Korean non-profits for responsible gambling.
How to set up gambling expense notifications?
Blocking and notification for gambling transactions are managed via in-app security and account settings.
Which online casinos accept this payment method?
Online casino payments via KakaoBank are not supported in South Korea.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships with casinos exist.
Do conditions differ when used in different casinos?
Conditions do not vary as transactions are generally blocked.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses are provided due to restrictions.
Can the method be used for both deposits and withdrawals in casinos?
Deposits and withdrawals to casinos are not supported.
Are there geographic restrictions for casino usage?
All gambling transactions are restricted for South Korean users per law.
How do casino operators typically process transactions from this method?
Casinos do not process KakaoBank payments; such transactions are blocked.
Are there typical processing times when used with casinos?
Processing is not available for casino transactions.
Do casinos usually charge additional fees for this method?
Additional fees are not applicable as casinos do not accept KakaoBank.
Are there any known compatibility issues with major casino platforms?
Compatibility with casino platforms is not applicable due to regulatory blocks.