What is the official website of the payment service?
https://www.kebhana.com
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Where can I find the customer support contacts?
Customer support contacts are found on the "Customer Service" or "Contact Us" section at the bottom of the official website.
What is the hotline phone number?
1588-1111 (in Korea), +82-2-2000-1111 (from overseas)
Is there a toll-free support number?
Toll-free numbers may be available domestically, but international callers typically use the listed direct lines.
What is the email address for technical support?
Verified technical support email is not publicly listed; customers usually submit inquiries via website forms or hotline.
Are there separate emails for different types of inquiries?
Most inquiries are directed through an online form; specialized emails are generally not publicly listed.
Where can I find the online chat support?
Online chat support may be available within the internet banking platform after login or via the mobile app.
Does the chat support work 24/7?
Chat support hours may vary; commonly available during standard business hours local to South Korea.
Is there support through messengers (Telegram, WhatsApp)?
Messenger-based support is not commonly offered for South Korean banks due to security and compliance reasons.
What are the support working hours?
Typical support is provided Monday to Friday, 9:00–18:00 KST, with limited services after hours.
Does support work on weekends and holidays?
Limited or no support is commonly available on weekends and Korean national holidays, except for urgent matters.
Are there regional offices for in-person visits?
Numerous branches and regional offices are available across South Korea for customer visits.
Where are the physical offices located?
Main offices are in Seoul, with branches widespread nationwide; global offices exist in major cities.
Can I schedule a personal meeting?
Personal meetings can usually be arranged through an appointment system, especially for business or complex matters.
Are there representatives in different countries?
International branches exist in cities like New York, London, Tokyo, and others for global customer support.
In which languages is support available?
Korean and English are standard; some branches offer support in additional languages based on location.
How quickly does support respond to requests?
Typical responses for online/phone inquiries range from minutes to 1 business day; in-person service is immediate.
Is there a priority system for VIP clients?
Priority and enhanced support is commonly available for premium and corporate clients.
Can I request a callback?
Callback services can usually be requested during phone support or through the online inquiry form.
When was the payment service founded?
KEB Hana Bank's origins trace to 1967 (as Korea Exchange Bank) and its 2015 merger with Hana Bank.
Who is the founder and owner of the service?
Originally founded by the Korean government; currently owned by Hana Financial Group.
In which country is the company registered?
South Korea; the company is legally registered in Seoul.
What is the development history of the payment service?
KEB Hana Bank formed from the merger of Korea Exchange Bank and Hana Bank in 2015, building on decades of banking in Korea and international markets.
Have there been major updates or rebranding?
Major rebranding occurred in 2015 after the merger, upgrading digital banking and introducing new branding.
Who sits on the company's board of directors?
The board consists of key executives from Hana Financial Group; detailed names are published in annual reports.
Are there investors or partners in the service?
The bank is owned by shareholders of Hana Financial Group, with various financial and institutional investors.
Does the company participate in stock trading?
Yes, its parent, Hana Financial Group, is publicly traded on the Korea Exchange.
What is the company's market capitalization?
Market capitalization fluctuates; refer to up-to-date financial sources for Hana Financial Group's current value.
Are there subsidiary companies or branches?
Numerous subsidiaries and representative offices exist under Hana Financial Group, including overseas branches.
What licenses does the payment service have?
Holds full banking licenses issued by Korea’s Financial Services Commission and equivalent authorities in local markets.
In which jurisdictions does the service operate officially?
Operates in South Korea and globally in select countries through authorized branches.
Are there licenses for cryptocurrency operations?
No specific verified public licenses for cryptocurrency operations as a core banking service.
Does the service comply with AML/KYC requirements?
Full compliance with AML and KYC standards as required by Korean and international regulations.
Are there security certificates (PCI DSS, etc.)?
Holds security certifications such as ISO/IEC 27001; PCI DSS compliance for card transaction processing.
Has the service undergone security audits?
Regular security and financial audits are conducted, as required by regulators and industry standards.
Is there insurance for client funds?
Client deposits are covered by Korea’s deposit insurance system within regulatory limits.
Which international standards does it comply with?
Complies with international standards for banking security (ISO/IEC 27001), AML, KYC, and financial reporting.
Have there been any regulatory fines or violations?
No widely publicized recent regulatory fines or major violations for KEB Hana Bank.
Where can I find real reviews about the service?
Reviews are available on Google, App Store/Google Play, banking forums, and local consumer websites.
What are the main user complaints?
Users report issues such as app glitches, long wait times, and complex verification, typical for large banks.
What do users most often praise the service for?
Praised for wide branch network, international banking options, and comprehensive financial services.
Are there issues with fund withdrawals?
Occasional withdrawal delays reported, usually due to compliance checks or technical issues.
Is the interface convenient according to users?
Mixed feedback; some appreciate the app/web design, while others find them occasionally confusing or dated.
Are clients satisfied with transaction speed?
Satisfaction is generally high for standard transactions; international transfers may experience delays.
Do users recommend this service?
Recommendation rates are generally positive, especially for those needing international or cross-border services.
How do experts assess the service's reliability?
Experts cite robust security, compliance, and broad global reach as reliability strengths.
Are there industry awards and recognitions?
Has received various banking awards in Korea and internationally for service and innovation.
Does the service participate in payment system rankings?
Regularly appears in industry rankings for Korean and Asia-Pacific banks.
Are there recommendations from financial regulators?
Endorsed by regulators for compliance; trusted as a major banking institution in Korea.
What reputation does the service have among partners?
Viewed as a reliable and established banking partner domestically and internationally.
How do they evaluate solution innovation?
Recognized for investment in digital banking and fintech partnerships, though not always as a technology leader.
Are there quality service certificates?
Holds certifications for service quality and information security in accordance with industry standards.
Does the company participate in industry conferences?
Frequently presents at financial technology and banking sector conferences.
How does the service position itself in the market?
Positions as a leading full-service bank emphasizing international connectivity and digital banking solutions.
Which fiat currencies does the service support?
Supports KRW and major global currencies such as USD, EUR, JPY, CNY, among others.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not directly supported through standard consumer banking products.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is publicly offered by KEB Hana Bank.
Can currencies be converted within the service?
Supports currency conversion for major world currencies via branch, web, and app channels.
What exchange rates are used for conversion?
Uses interbank and market rates plus bank margin, disclosed at transaction time.
How often are exchange rates updated?
Exchange rates are updated regularly throughout the business day to reflect market conditions.
Are stablecoins supported?
Stablecoins are not supported via KEB Hana Bank’s consumer products.
Can exotic currencies be handled?
Exotic currencies may be available at select branches, subject to availability and regulatory approval.
Are there currency restrictions in different countries?
Currency operations are subject to South Korean and local jurisdiction restrictions; some countries may have transaction limits.
What types of transfers does the service support?
Supports domestic, international wire, SWIFT, real-time transfers, bill pay, and scheduled transfers.
Can transfers be made between service users?
Transfers between KEB Hana Bank accounts are available via online/mobile banking and ATMs.
Are transfers to bank cards supported?
Transfers to debit/credit cards are not typically industry standard; funds are commonly transferred to bank accounts.
Can money be transferred to bank accounts?
Can transfer to domestic and international bank accounts using various remittance methods.
Is bill payment available?
Bill payment is supported for a range of utilities and services through online and mobile banking.
Are recurring payments supported?
Recurring payment scheduling is available for bills and other regular obligations.
Can automatic transfers be set up?
Automatic scheduled transfers can be configured for paying bills or moving funds between accounts.
Is payment scheduling available?
Payment scheduling features are available within online and mobile banking platforms.
Are group payments supported?
Group payment/splitting is not commonly featured; products are typically focused on individual/corporate use.
Can payment links be created?
Payment link creation for business/merchant services may be available, but is not a core consumer function.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on the type; usually as low as KRW1 for domestic transfers.
What are the maximum amounts that can be transferred?
Maximum transfer caps are subject to regulatory and account status, often in the hundreds of millions of KRW for verified users.
Are there daily limits on operations?
Daily transaction limits apply, varying by account type, user verification, and regulation.
What monthly and annual limits are in effect?
Monthly and annual limits are in place to comply with AML regulations and depend on user status.
Can limits be increased? How?
Limits may be raised after additional identity verification and based on demonstrated account history.
Do limits differ for verified users?
Yes, higher limits are available for fully verified individuals and businesses.
Are there restrictions for new accounts?
New accounts may have temporary lower limits pending full verification and account activation.
Do special limits apply in different countries?
International branches may have region-specific limits due to local regulation.
Can operations be temporarily blocked?
Transactions may be blocked for suspicious activity, regulatory checks, or user request.
Are there limits on the number of daily operations?
There are limits on both transaction amounts and counts within a single day, as per policy.
What are the minimum amounts for account funding?
Minimum amounts may be as low as KRW1 for domestic transactions.
What methods of funding are supported?
Supports funding by wire transfer, cash deposit, and internal transfer; card and digital wallet funding less common.
Are there fees for funding?
Standard funding methods are usually free; certain international or third-party transfers may incur fees.
What are the minimum funding amounts?
Minimum funding thresholds vary by method and regulatory requirements, generally low for domestic deposits.
How quickly are funds credited when funding?
Domestic deposits are typically credited instantly or within minutes; international deposits may take 1-2 business days.
How can money be withdrawn from the system?
Withdrawals can be made via ATMs, over-the-counter at branches, and electronic transfers to external accounts.
Are there fees for fund withdrawal?
Domestic withdrawals are typically free up to an allowance; fees apply for cross-bank or international withdrawals.
How long does withdrawal take?
Domestic withdrawals are instant; international withdrawals may take 1-5 business days.
What withdrawal limits are set?
Withdrawal limits depend on account type, verification level, and regulations, with higher caps for fully verified clients.
How quickly are funds credited when funding with a card?
Funding with cards is not a broadly supported feature; direct transfers are preferred.
How long does a bank transfer take?
Domestic transfers are instant or same day; international bank transfers take 1-5 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not natively supported for account funding or withdrawal.
Are transfers between users instant?
Internal transfers are credited instantly in most cases.
Are there delays when funding on weekends?
Weekend funding via cash/ATM is usually instant; bank-originated transfers may be delayed until business days.
Do holidays affect funding speed?
National holiday periods can delay processing for non-automated and cross-bank transactions.
Can crediting be accelerated for a fee?
Priority processing for crediting is not a standard offering in Korean banking.
What determines the speed of funding processing?
Processing speed depends on method, regulatory review, account verification, and time of day.
Are there notifications about funding status?
Status updates are provided via SMS, push notification, or app/web alerts.
What to do if funding takes too long?
Contact customer support, provide transaction details, and request investigation, as is standard banking procedure.
How quickly are withdrawal requests processed?
Domestic requests are processed instantly; international/remittance may take longer due to checks.
How long does card withdrawal take?
ATM cash withdrawal is typically instantaneous, subject to limit settings.
How quickly do bank transfers arrive?
Domestic account transfers are near-instant; international transfers depend on receiving bank and compliance checks.
Are cryptocurrency withdrawals instant?
Not supported directly for client accounts.
Are there withdrawal delays on weekends?
International withdrawals or remit may be delayed; ATM withdrawals function normally on weekends.
Can withdrawal be accelerated for an additional fee?
Express withdrawal is not a standard consumer feature; institutional clients may have options.
What determines withdrawal processing time?
Method, compliance screening, currency, recipient country, and banking hours affect timing.
Are there notifications about withdrawal status?
Withdrawal status is communicated via SMS, app, or email alert as per user settings.
Can a withdrawal request be canceled?
Cancellation may be possible before the transaction is processed; contact support promptly to request.
How to register with the payment service?
Registration is via online, mobile app, or in-person at a branch, typically requiring identity verification.
What data is needed to create an account?
Required data includes name, ID number, contact info, nationality, and supporting identification documents.
Can registration be done without email?
Email is often required for online/mobile registration, but in-person setups may only require phone and ID.
Is phone confirmation required during registration?
Yes, phone verification is standard for both security and account activation.
Are there age restrictions for registration?
Minimum age is usually 18 for individual accounts, as per Korean banking law.
Can a corporate account be created?
Corporate accounts can be established, requiring business registration and authorized representative documents.
Is it required to provide real data?
True personal and ID information is mandatory in line with KYC and AML requirements.
Are there country restrictions for registration?
Registration is generally limited to residents or those with legal status in South Korea.
How long does account activation take?
Activation is usually immediate upon successful verification; manual checks may take 1–2 business days.
What verification levels exist?
Basic, advanced, and corporate verification tiers exist, each with increasing document and information requirements.
What documents are required for basic verification?
Valid identification such as a resident ID, passport, or registration card, and proof of address.
Are documents needed for full verification?
Yes, additional documents may include tax, employment, or business records and proof of address.
Are digital copies of documents accepted?
Digital submission is commonly accepted for online/mobile registration and verification processes.
How long does the verification procedure take?
Verification varies from instant (automated) to several business days for document review.
Can the service be used without verification?
Unverified users have limited or no access; most features require at least basic identity checks.
What restrictions apply to unverified users?
Restrictions include lower transaction limits, inability to transfer funds, or no account access.
Is address confirmation required?
Address confirmation via official document or utility bill is typically required for full verification.
Is a selfie with documents required?
Increasingly common for enhanced KYC; banks may request a live photo with ID for online registration.
How often do documents need to be updated?
Updates may be periodically required, such as upon expiry or every few years to meet compliance.
What encryption technologies does the service use?
Industry-standard SSL/TLS encryption protects online transactions and user data.
Is two-factor authentication supported?
Two-factor authentication (2FA) is supported via SMS, OTP apps, or hardware tokens.
Are there SMS confirmations for operations?
SMS notifications and confirmations are used for sensitive operations and login security.
Is biometric authentication supported?
Fingerprint and facial recognition are supported in the mobile app for secure login.
Is blockchain technology used?
Blockchain is not a core infrastructure of KEB Hana Bank’s consumer payment platforms.
Is there a multi-level security system?
Multi-layered security includes encryption, 2FA, transaction monitoring, and access controls.
How is user personal data protected?
Personal data is stored in secured environments, encrypted, and protected per privacy laws and regulations.
Is cold storage used for cryptocurrencies?
Not applicable, as cryptocurrency custody is not a direct feature.
Is there DDoS attack protection?
Banks employ enterprise-grade DDoS prevention measures to ensure online services remain available.
Are regular security audits conducted?
Periodic security and compliance audits are conducted internally and externally.
What anti-phishing protection measures are provided?
Alerts, transaction verification, and educational resources are regularly provided to users.
Is there a suspicious activity detection system?
Advanced AI-based systems monitor for unusual transaction or access patterns.
How does the service combat money laundering?
Implements mandatory reporting, transaction monitoring, and robust KYC procedures.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked automatically or manually pending investigation.
What to do when fraud is detected?
Immediately notify the bank, freeze the account, and provide evidence for investigation.
How to report suspicious activity?
Contact the bank via hotline or branch to report suspicious or unauthorized transactions.
Is there compensation for damage from fraudsters?
Compensation may be possible depending on investigation findings and applicable deposit protection laws.
What user rights exist for disputed transactions?
Users have the right to dispute unauthorized transactions and seek resolution through official complaint channels.
How to dispute account blocking?
File an official appeal with supporting documents; the bank will review and respond within regulated timeframes.
Is there insurance against cyber attacks?
Major financial institutions may carry cybersecurity insurance to mitigate digital financial losses.
What fees does the service charge for transfers?
Domestic transfers are often free or have low fees; international/SWIFT transfers incur higher, published fees.
Are there fees for account funding?
Standard funding is free; third-party and international funding may have processing fees.
Are fees charged for fund withdrawal?
ATM withdrawals within Korea are often free up to a limit; cross-bank/international may incur charges.
Are there fees for currency conversion?
Currency conversion includes a spread and may include a service fee; amounts published on the bank’s website.
Are there fees for account inactivity?
Account inactivity fees are generally not charged for consumer accounts.
Are there account maintenance fees?
Basic account maintenance is free; special or premium accounts may have monthly or annual fees.
Are fees charged for operation cancellation?
Fees may apply for canceling certain international transfers or drafts after submission.
Are there fees for expedited operations?
Expedited or priority services for international or business clients may involve additional charges.
Are there hidden fees?
Banks are required to disclose all fees; hidden fees are not permitted under Korean law.
How are fees calculated for large amounts?
Fees for large transactions may be tiered or capped per transaction or based on total value.
Are there different tariff plans in the service?
Different account types are available, each with its own fee structure and benefits.
What advantages does VIP status provide?
VIP clients receive higher limits, faster service, personalized support, and exclusive financial products.
How to get preferential conditions?
Preferential terms are usually granted based on relationship value, account balances, or participation in special programs.
Are there free operations per month?
Certain accounts offer a set number of free domestic transfers or ATM withdrawals per month.
Are there discounts for active users?
Activity-based discounts or rebates may be offered for high transaction volumes or loyal customers.
Are there corporate tariffs?
Business and corporate accounts have separate tariff plans tailored for commercial needs.
Can individual conditions be obtained?
Individualized conditions may be negotiated for high-value or strategic clients.
Do promotional codes work for fee reduction?
Promotional codes or special offers are occasionally available for new product launches or campaigns.
Are there cashback programs?
Cashback may be offered on co-branded cards or upon meeting certain criteria.
Are there discounts for transaction volumes?
Large corporate clients or frequent users may qualify for volume-based fee reductions.
Is there an official mobile application?
Yes, there is an official KEB Hana Bank mobile application.
On which platforms is the application available?
The mobile app is available on Android and iOS platforms.
What functions are available in the mobile application?
Features include account management, transfers, currency exchange, bill pay, and customer service.
Does functionality differ from the web version?
Some advanced features (corporate tools, certain applications) may be available only on the web or require branch visit.
Is Touch ID/Face ID supported?
Biometric login such as Touch ID and Face ID are supported in the latest app versions.
Can the application work offline?
The app requires an internet connection; limited information may be accessible offline.
Are there push notifications about operations?
Push notifications for transactions and account activity are supported.
Is dark theme supported?
Dark mode is available in the latest versions of the mobile app.
How often is the mobile application updated?
Updates are typically issued monthly or in accordance with security, regulatory, or feature changes.
Are there beta versions of the application?
Beta testing may be offered for new features to select users, as with many leading banks.
Is the web interface of the service convenient?
The web interface is designed to be user-friendly and provides access to all major banking services.
Is responsive design supported?
The web portal is mobile-responsive for use across devices.
In which languages is the interface available?
Interfaces are provided in Korean and English, with selective support for other languages.
Is there a night mode for the website?
Some online banking interfaces offer a night mode/dark theme option.
Are hotkeys supported?
Keyboard navigation shortcuts are available for commonly used online banking features.
Can data be exported?
Account and transaction data can be exported in common formats (CSV, PDF) via online and mobile banking.
Is there an API for developers?
APIs for corporate clients and fintech partners may be available upon request; detailed in the developer portal.
Is integration with other services supported?
Supports integration with accounting tools, partner fintechs, and business management platforms.
How often is the web interface updated?
Updates are made routinely, with major upgrades announced through bank communications.
Are there virtual cards in the service?
Virtual cards may be offered for online purchases via corporate or select consumer products.
Can disposable cards be created?
Disposable/temporary cards may be available for security, especially for online transactions.
Is multi-currency account functionality supported?
Multi-currency support is available for business clients and global banking users.
Are there investment products?
A wide range of investment products, funds, and securities are available to clients.
Can interest be earned on balance?
Interest is paid on eligible savings and term deposit accounts.
Are there credit products?
Credit cards, loans, and overdraft facilities are available to qualified users.
Is P2P trading supported?
Peer-to-peer trading is not a standard feature in the core consumer offering.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not directly available through standard KEB Hana Bank channels.
Is there acquiring for business?
Merchant acquiring and payment processing solutions are available for business clients.
Are mass payouts supported?
Bulk payment and payout solutions are offered for corporate and institutional clients.
Is there a loyalty program in the service?
Loyalty programs are available through co-branded cards and partnerships.
How are bonus points earned?
Earned by using cards for purchases or participating in partner promotions.
Is there cashback for operations?
Cashback offers may apply to select card transactions.
Are there referral programs?
Occasional referral programs may be available for new account openings or card signups.
What privileges do VIP clients have?
VIP privileges include higher limits, dedicated account managers, premium support, and personalized offers.
Are there seasonal promotions and offers?
Seasonal promotions, rate discounts, and special campaigns are announced throughout the year.
Can premium status be obtained?
Premium status is awarded based on relationship value, balances, and account activity.
Are there partner discounts?
Discount offers available at merchant partners for cardholders and program participants.
Are there corporate loyalty programs?
Corporate clients may participate in special loyalty or rebate programs.
Does the service allow operations with online casinos?
Operating with online casinos may be restricted per South Korean law.
Are there restrictions on gambling transactions?
Gambling-related transactions are generally restricted or blocked under Korean regulation.
Can accounts be blocked for casino play?
Accounts engaging in unauthorized gambling transactions may be frozen pending review.
How does the service view gambling?
Complies with legal restrictions, which prohibit or severely limit gambling transaction processing.
Are there special conditions for gambling?
No special concessions for gambling; such transactions are treated according to local law.
Are casino transactions tracked?
Banks may monitor and flag gambling-related payments per regulatory and compliance guidelines.
Can operations with gambling sites be hidden?
Banks are required to monitor and report gambling activity; concealment is not permitted.
Are there notifications about gambling expenses?
Transparency is required; notifications are provided as with any monitored activity.
Are there special fees for gambling operations?
Standard fees apply; no special rates are set for gambling transactions.
Can limits be set on gambling?
Customers may set personal limits; however, regulatory blocks may prevent any such transactions.
Is there a self-exclusion function?
Self-exclusion tools for gambling are available in many regulated environments; availability depends on local law.
Can access to gambling sites be restricted?
Online banking may block known gambling merchants in compliance with national regulations.
Is gambling expense control supported?
Expense tracking features may allow categorization, but active restriction is mainly regulatory.
Are there notifications about limit exceedance?
Notifications for exceeding set transaction or spending limits are provided.
Can operations with casinos be blocked?
Banks may automatically block casino-related transactions per compliance policy.
Is there gambling expense statistics?
Transaction analytics categorize gambling-related spending when permitted.
Is a "cooling-off period" supported?
Cooling-off or account freeze periods may be available upon user request for account safety.
Can help be obtained for gambling addiction?
Banks may provide referrals to addiction support services upon request.
Is there partnership with player assistance organizations?
Partnerships with gambling help organizations are increasingly encouraged as part of CSR.
How to set up gambling expense notifications?
Configure spending category alerts in the mobile or web banking platform where supported.
Which online casinos accept this payment method?
Korean and major international casinos rarely accept South Korean bank direct payments due to legal restrictions.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships with casinos due to regulatory environment in Korea.
Do conditions differ when used in different casinos?
Legal acceptance, fees, and processes may vary substantially across countries and operators.
Are there special bonuses for using this method in casinos?
Bonuses for casino usage are not standard due to compliance constraints.
Can the method be used for both deposits and withdrawals in casinos?
Use for gambling deposits and withdrawals is generally restricted by regulation.
Are there geographic restrictions for casino usage?
Yes, gambling transactions are heavily restricted for Korean residents and accounts.
How do casino operators typically process transactions from this method?
Where permitted, transactions are processed as standard bank transfers, but are often blocked.
Are there typical processing times when used with casinos?
If permitted, casino transaction speeds would match normal international transfer timelines.
Do casinos usually charge additional fees for this method?
Casinos may charge additional fees for bank transfers, if supported.
Are there any known compatibility issues with major casino platforms?
Compatibility is a non-issue as most direct transactions are not permitted from Korean banks.