What is the official website of the payment service?
https://www.kiwoom.com
https://www.kiwoom.com
Customer support contacts can be found at the 'Contact Us' section on Kiwoom Securities's official website.
1544-9000
Kiwoom Securities typically uses standard phone numbers; toll-free availability should be verified directly with the company.
Specific technical support email is not prominently published; users should refer to the website’s inquiry form or contact portal.
Large financial institutions usually provide separate emails for accounts, technical, and investment support. Check their website for department contacts.
Companies generally offer online chat support via their official website’s help or support portal, accessible to logged-in users.
Most Korean securities firms provide chat support during local business hours; 24/7 availability is rare and should be confirmed with Kiwoom.
Messenger support is uncommon for licensed securities companies; customer support is mainly via phone, email, or website portal.
Korean financial service support is usually available weekdays 9:00-18:00 KST, excluding national holidays.
Customer support is generally unavailable on weekends and holidays, with exceptions for urgent technical issues at some major firms.
Many payment service companies maintain regional offices in major urban centers for account management and support.
Kiwoom Securities’ headquarters is located in Seoul; branch addresses are typically listed on their website or in corporate documents.
Personal meetings may be scheduled by contacting a local branch office or via phone; advanced appointment is usually required.
Korean securities firms occasionally have international partners but do not typically maintain foreign offices; contact HQ for more details.
Support is mainly offered in Korean; some financial companies provide English and other languages for international clients.
Response times depend on the channel; calls usually answered within minutes, emails within 1-2 business days.
VIP clients may receive priority support, including dedicated account managers and expedited inquiry resolution.
Callback requests can typically be made through the help portal, contact form, or by phone depending on the service’s policies.
Kiwoom Securities was established in January 2000.
Kiwoom Securities is a subsidiary of Daou Kiwoom Group; founding details are listed on corporate documents.
Kiwoom Securities is registered in South Korea.
Founded in 2000, Kiwoom Securities developed online brokerage and investment services, evolving with Korea's fintech and capital market growth.
Payment service entities routinely update platforms and branding; Kiwoom has modernized offerings and rebranded as markets evolved.
The board comprises executives from Daou Kiwoom Group and industry leaders; specifics may be found in annual reports.
Kiwoom Securities is part of Daou Kiwoom Group with business alliances and institutional investors.
Yes, Kiwoom Securities is publicly traded on the Korea Exchange (KRX).
Market cap varies; as of 2025, Kiwoom Securities’ valuation must be checked on the Korea Exchange for current figures.
Subsidiaries include investment, asset management, and related fintech firms within the Daou Kiwoom Group structure.
Licensed by South Korea’s Financial Services Commission; holds regulatory authority for securities, trading, and brokerage.
Kiwoom Securities is authorized to operate in South Korea and may offer limited international services.
South Korean securities companies must obtain VASP registration to offer crypto; license status should be verified for Kiwoom.
Yes, regulated financial institutions in South Korea must adhere to strict AML and KYC procedures.
Leading financial services employ security certifications like SSL, ISO/IEC 27001; confirm with the company for specific details.
Regular security audits are industry standard, with compliance checks performed periodically by internal and external auditors.
Securities accounts are generally protected by investor protection programs as mandated by national regulation.
Compliance with standards such as ISO 27001, AML/CTF, and local regulatory frameworks is expected from major financial firms.
Check regulatory records for specifics; large providers disclose fines, if any, in annual disclosures or press releases.
Reviews can be found on Google Play, Apple App Store, Trustpilot, and Korean financial forums.
Common issues include app usability, technical glitches, fund withdrawal delays, and communication challenges.
Users often praise robust trading tools, investment product variety, and reliable mobile platform access.
Occasional delays due to processing, regulatory checks, or special circumstances are typical for the industry.
The interface is considered intuitive for experienced users, but new investors may experience a learning curve.
Transaction speed satisfaction is generally high; delays may occur during market surges or system maintenance periods.
Recommendation rates are strong; many Korean investors and traders refer Kiwoom to peers.
Experts note stability, regulatory compliance, and strong investment product offerings but advise scrutiny during system upgrades.
Kiwoom Securities has received industry awards for innovation and technology from Korean financial associations.
Regularly listed in top Korean securities payment rankings and fintech awards.
Regulators provide guidance and ratings on licensed institutions; refer to official regulator publications for endorsements.
Partners value Kiwoom’s reliability, advanced trading systems, and transparent business practices.
Recognized for early adoption of online trading and mobile innovation in the Korean financial sector.
Certificates like ISO 9001 and ISO 27001 are common in the industry for quality and security assurance.
Participation in Korea Fintech Week, financial expos, and tech conferences is typical for major securities companies.
Marketed as a leading online brokerage with advanced digital trading solutions for retail and institutional investors.
Service supports Korean won (KRW); multi-currency options available for international investment products.
Cryptocurrency services may require separate licensing; check company communications for exact coin support.
Most South Korean securities brokers do not operate proprietary tokens due to regulatory restrictions.
Currency conversion between KRW and supported foreign investment currencies is available for trading purposes.
Exchange rates are sourced from commercial banks or forex platforms and updated in real time during trading hours.
Exchange rates are typically updated in real time or at regular intervals during market hours.
Major banks and securities firms in Korea rarely support stablecoins directly; verify with the specific service for current options.
Most platform conversions are limited to major currencies; exotic currency support is rare and offered for select products only.
Currency operations outside South Korea may be restricted due to local regulations or market conditions.
Available transfers include account funding, bank transfers, and securities settlement; specific services vary by account type.
Transfers between users are limited within the investment or brokerage network, often for joint accounts or family arrangements.
Transfer to domestic bank cards may be supported; international card payouts are rarely available in Korean securities firms.
Money can be transferred to verified Korean bank accounts; international transfers depend on regulatory compliance and account type.
Bill payment is not typically supported by securities brokers; payments are usually for trading and investment only.
Regular investment contributions and scheduled payments for securities products are commonly offered.
Automated transfers can be configured for regular investments, fund deposits, or portfolio rebalancing.
Payment scheduling options are available for regular contribution plans and automated investment products.
Group payments are rare in brokerage settings; payments are typically individual or for jointly-held accounts.
Securities firms rarely offer payment link functionality; platforms focus on trading and investment settlements.
Minimums depend on account type and product; low thresholds for stock purchases, higher for certain funds or forex.
Maximum transfer amounts vary by account class, regulatory threshold, and risk profile; high-value transfers require additional checks.
Daily transaction limits are set to comply with AML/KYC requirements and may be customized by account tier.
Monthly and annual limits follow regulatory guidance and account verification status.
Limits can be raised upon submitting additional verification and documentation to comply with local regulations.
Verified users have greater limits for transactions and transfers compared to basic account holders.
New accounts are typically restricted in transaction amount and access until verification is completed.
Cross-border operations may face country-specific limits based on local laws and tax regulations.
Temporary blocks may be placed for suspicious activity, compliance checks, or user-requested controls.
Number of daily operations may be capped to prevent risk and comply with internal policy.
Minimums for account funding depend on product type; some allow starting with as little as ₩10,000 KRW.
Funding methods typically include bank transfers, online payment gateways, and sometimes in-person cash deposits.
Funding is generally fee-free for domestic transfers; international and special accelerated funding may incur charges.
Minimum funding for most accounts is low; structured products or foreign investments may require higher minimums.
Funds are typically credited within 1 business day for domestic transfers; international delays depend on cross-border processing.
Withdrawals are made to linked bank accounts or by transfer requests via the platform.
Standard withdrawals to domestic accounts are low-fee or free; foreign transfers may incur charges.
Domestic withdrawal is usually completed in 1 business day; international transfers may take 2-5 business days.
Withdrawal limits are governed by account status, regulatory limits, and verification tier.
Card funding is not standard; when available, credits typically occur within minutes to hours.
Domestic bank transfers complete within 1 business day; international bank transfers can take several days.
Crypto transfers are not standard for securities firms; availability and speed depend on regulatory compliance and infrastructure.
Internal transfers within the platform, such as joint accounts, are typically instant or near-instant.
Weekend transfers may be delayed until the next business day due to banking hours and platform processing schedules.
National holidays may cause funding delays due to bank closures and limited service availability.
Expedited crediting can be offered for special circumstances, often with additional charges.
Processing time is influenced by payment method, platform load, regulatory checks, and banking hours.
Funding status updates are provided through email, SMS, or in-app notifications on most major platforms.
Contact support, check transaction status, and review documentation for delays. Escalate if unresolved within standard timeframes.
Withdrawal requests are normally processed within 1 business day for verified domestic accounts.
Card withdrawals are generally processed instantly where supported, but may take up to 1 business day depending on issuer.
Bank transfers to Korean banks typically arrive within 1 business day; international may take up to 5 days.
Cryptocurrency withdrawal is not a standard feature; when available, speeds match blockchain confirmation times.
Withdrawals initiated on weekends are processed the next business day due to standard banking practice.
Withdrawals may be delayed on Korean national holidays or overseas holiday periods.
Accelerated withdrawal options may be offered in special cases, typically for a supplementary fee.
Factors include account type, bank processing, regulatory review, and transaction value.
Users are notified via SMS, email, or platform alerts regarding withdrawal processing and completion.
Cancellation is possible if requested before processing has begun; contact support immediately for assistance.
Registration is completed online; applicants provide personal information, agree to terms, and complete email or mobile verification.
Required data includes legal name, ID number, contact details, and in some cases proof of address.
Registration generally requires an email address; some services offer mobile-only signup.
Yes, phone verification via SMS code is typically mandatory during account opening.
Applicants must be at least 18 years old, with variations for certain products or corporate accounts.
Corporate accounts are available; requires business registration and legal representative documentation.
Real personal data and identity documents must be provided for compliance and security.
Registration is usually limited to residents of South Korea; foreign nationals may require additional documentation.
Account activation can be immediate or within 1-2 business days following successful verification.
Verification tiers include basic (identity), enhanced (address, financial), and advanced (corporate, large-value transactions).
Basic verification requires national ID or passport, and possibly proof of address.
Full verification involves additional documentation like income proof, tax forms, or business licenses for corporate accounts.
Digital copies and scans of documents are accepted, with requirements for clarity and authenticity.
Verification usually takes 1-3 business days, subject to volume and document completeness.
Some basic platform features may be available unverified, but access is limited and financial transactions are restricted.
Unverified accounts have low limits, limited withdrawal capability, and cannot access premium investment products.
Address confirmation is required for higher transaction limits and investment product access.
Selfie verification is increasingly used for enhanced security and identity confirmation in online services.
Documents must be updated upon expiry or when personal details change, per compliance requirements.
Financial services use SSL/TLS for web, AES for data, and advanced cryptographic protocols for transactions.
2FA via mobile app or SMS code is standard in secure financial services platforms.
SMS confirmations are used for critical operations and identity verification steps.
Leading apps support biometric login including fingerprint and facial recognition for secure access.
Securities platforms typically do not use blockchain, except for special financial products or partnerships.
Multi-layered security is a standard including user verification, encryption, access controls, and monitoring.
Personal data is encrypted, stored securely, and managed per Korean privacy law and international security standards.
Cold storage is standard for licensed cryptocurrency exchanges but not commonly used in securities brokerages.
Advanced platforms implement firewalls, traffic filtering, and cloud mitigation for DDoS attack protection.
Regular audits by internal teams and certified external auditors are required for regulated financial institutions.
Features include suspicious login alerts, anti-phishing training for users, and secure login protocols.
Automated systems monitor transactions for suspicious patterns and anomalous activity.
AML measures include transaction monitoring, user verification, and reporting of suspicious operations.
Accounts flagged for suspicious activity are temporarily blocked pending review and investigation.
Immediately contact support, lock account, and provide details; platform investigates and assists with resolution.
Use the official support portal, email, or phone hotline to report suspicious or fraudulent activity.
Compensation is reviewed case-by-case, with reimbursement possible under specific protections approved by law.
Users have right to dispute incorrect transactions; resolution follows regulatory and company procedures.
Submit a formal request via support, detailing reasons; customer service reviews and responds within regulated timeframes.
Major firms hold cyber insurance to protect against losses from digital attacks.
Transfer fees vary by destination, currency, and method, with detailed breakdowns in the fee schedule.
Domestic funding is often free; international or special payment methods may incur fees listed on the platform.
Withdrawal fees apply for international wires or special requests; domestic account withdrawal is typically low-fee or free.
Currency conversions attract a percentage fee or spread; details are available on the service’s fee disclosure.
Major securities brokers rarely impose inactivity fees; verify with the company’s terms and conditions.
Account maintenance fees apply for special accounts, but basic securities trading accounts are generally maintenance-free.
Operation cancellation fees are rare, but may apply in case of complex or late-stage transactions.
Expedited or express service fees are charged for priority processing and urgent transfers.
Leading regulated firms disclose all fees transparently; users should consult official documentation to check current rates.
Large amount transfers incur tiered fees and are subject to regulatory checks and approval procedures.
Multiple pricing plans based on account type, trading frequency, and service package are available.
VIP clients receive priority service, lower fees, exclusive products, and dedicated manager support.
Preferential rates are obtained by meeting account size, trading volume, or promotional program requirements.
Some basic operations are free within monthly quotas; extra transactions may incur fees.
Active investors can access transaction fee discounts and rebate programs.
Corporate accounts have specialized tariffs according to business needs and transaction volumes.
Individual fee arrangements are negotiated for large clients with high-value or frequent transactions.
Promotional codes may be offered during campaigns for fee or commission reduction.
Cashback is sometimes offered on trading fees or certain investment products as a loyalty benefit.
Volume discounts are granted for high-frequency traders or bulk transactions.
Yes, Kiwoom Securities offers a mobile app for trading and account access.
Available on iOS (App Store) and Android (Google Play Store).
Core functions include trading, account management, portfolio tracking, alerts, market research, and funds transfer.
Mobile app features may differ slightly from web platform, with some tools optimized for mobile and simplified workflows.
Biometric login options like Touch ID and Face ID are supported on compatible devices.
Offline use is limited; most functions require active internet connectivity for trading and account operations.
The app supports push notifications for trade execution, account activity, and system alerts.
Dark mode is available on most modern mobile versions.
Updates are released regularly, typically every 1-2 months to address security and feature improvements.
Beta versions may be offered for user testing; participation is generally by invitation or application via the website.
The web interface is described as user-friendly with advanced tools for experienced traders.
Responsive design enables optimal viewing on desktops, tablets, and mobile browsers.
Primary language is Korean; English interface may be provided for foreign clients.
Night mode/dark theme is increasingly supported on Korean trading platforms.
Web platforms frequently offer hotkey functionality to facilitate fast navigation and trading.
Account and transaction data can be exported in common formats (CSV, PDF) for reporting.
APIs for data, trading, and account management are often provided for institutional and advanced users.
Financial platforms support integration with accounting tools, portfolio trackers, and data services.
Web updates occur regularly for security patches, performance enhancements, and new features.
Virtual card services are not typical for securities brokers; focus is on investment and trading accounts.
Disposable cards are mostly unsupported in Korean securities platforms due to regulatory limits.
Multi-currency management is available for international investment accounts and trading.
Extensive range of investment products including stocks, bonds, funds, ETFs, and derivatives are available.
Securities accounts may earn interest on cash balances; rates are published on the platform.
Margin lending, stock loans, and investment credit products are offered under regulated conditions.
P2P trading is not typical; investments are routed through the exchange and licensed intermediaries.
Cryptocurrency investment may be available through third-party partnerships; direct exchange support is rare.
Acquiring and merchant services are not standard for securities brokers, whose focus is investment and brokerage.
Bulk payment functionality is offered for institutional clients and managed accounts.
Loyalty and rewards programs for active traders and long-term investors are offered periodically.
Points are earned via trading commissions, promotional campaigns, and account activity.
Cashback is provided for eligible trading activities and promotional investment campaigns.
Referral programs incentivize client recruitment, typically with fee rebates or bonus points.
VIP clients enjoy exclusive services, increased limits, priority support, and preferential rates.
Seasonal campaigns and special offers are conducted, announced via website or notifications.
Premium account upgrades are subject to conditions including account size, trading volume, or invitation.
Discounts from affiliated merchants, research partners, or investment service providers are offered seasonally.
Corporates may enroll in tailored programs offering volume discounts and premium service benefits.
Korean securities and payment service providers generally prohibit transactions with online casinos.
Gambling transaction restrictions are strictly enforced in Korean financial institutions.
Accounts may be suspended or blocked if unauthorized gambling activity is detected.
Gambling is considered high-risk; Korean payment firms comply with national anti-gambling regulations.
Special restrictions and transaction blocks apply for gambling transactions per Korean law.
Financial firms monitor and report suspicious casino transactions as part of AML regulations.
Transactions with gambling sites are logged and reported if required by law; privacy is limited by regulation.
Clients may receive alerts and notices about gambling-related payments.
Extra fees for gambling-related transactions may apply or transactions may be blocked completely.
Spending limits on gambling transactions can be enforced by the payment service according to regulatory policies.
Self-exclusion tools are commonly available to block or limit gambling activity.
Payment services can block transactions to prohibited gambling merchants.
Expense controls and alerts can be configured for gambling transaction management.
Notifications are sent when gambling or other transaction limits are exceeded.
Yes, block policies can be enforced against gambling site transactions.
Spending reports and analytics for gambling activity are available for user review.
Cooling-off periods are supported for users wishing to restrict gambling activities.
Companies provide links and resources to national gambling addiction help organizations.
Partnerships with accredited player assistance bodies are common for responsible gambling compliance.
Notifications can be configured in account settings under payment limits or alerts.
Kiwoom Securities does not permit transactions with online casinos per Korean regulation.
No exclusive casino partnerships are permitted under Korean law.
All regulated payment service conditions apply uniformly to prohibited casino transactions.
No bonuses are offered for casino transaction usage due to service restrictions.
Usage for deposits and withdrawals at online casinos is prohibited by Korean law.
Casino payment operations are restricted within South Korea per national regulation.
Casino transactions with Kiwoom Securities are blocked or rejected in compliance with regulation.
Processing times are irrelevant as casino transactions are not supported.
Casinos cannot impose fees for unaccepted payment methods; such transactions are declined.
Compatibility is not an issue as transactions are prohibited and blocked per regulatory requirements.