What is the official website of the payment service?
https://securities.koreainvestment.com
https://securities.koreainvestment.com
Contact details are located at the "Customer Center" on the official website homepage and in the footer of main pages.
1588-6611
Toll-free numbers are often available for customer service within Korea; clients should verify through the official website.
Technical support emails are generally provided in the "Customer Center" or "Contact Us" section of the website.
Multiple departments typically have unique email addresses, including those for support, complaints, and business inquiries.
Online chat support is frequently accessible through the main website under "Customer Center" or directly from a floating widget.
Online chat support generally operates during regular business hours; 24/7 availability may not always be provided.
Messenger support is not typically provided; most services use website chat, email, or phone channels.
Customer support usually operates weekdays from 9:00 AM to 6:00 PM KST, with possible limited hours on weekends.
Support may be available on weekends and holidays for urgent cases via hotline, but is generally limited.
Regional branch offices are commonly available for walk-in service, especially in major South Korean cities.
Main office: 27-1, Yeouido-dong, Yeongdeungpo-gu, Seoul, Republic of Korea; further branches listed on the website.
Personal meetings can be scheduled through online booking or by calling customer service in advance.
International representatives may exist for business clients; contact information for overseas offices is often on the website.
Korean is the primary language; English support may be available for international clients, usually via email or select branches.
Responses typically range from immediate answers via hotline or chat to one business day for emails and tickets.
VIP clients often receive priority access to relationship managers and express support channels for faster problem resolution.
Callback requests are usually supported via online forms or through hotline menus for registered customers.
Korea Investment & Securities was founded in 1974.
The company is owned by Korea Investment Holdings; founder information is not widely published.
The company is registered in South Korea.
Korea Investment & Securities has expanded from a brokerage to a full financial services provider, adopting digital payment and trading systems.
The institution has undergone various updates in branding, technology platforms, and digital service offerings over the years.
Board members are listed on the official site under the “About Us” section and include key executives from Korea Investment Holdings.
Korea Investment Holdings, along with prominent industry partners and institutional investors, are core stakeholders.
Korea Investment & Securities is listed on the Korea Exchange (KRX) under its parent company, Korea Investment Holdings.
Market cap figures fluctuate but are available on financial information sources and stock exchange reports.
Subsidiaries and branch offices exist and cover a broad range of investment and financial services in Korea and abroad.
The company holds financial services and securities licenses issued by South Korean regulatory authorities.
Operations are primarily within South Korea, with select international services for global clients.
Cryptocurrency service licenses are not commonly held by traditional investment firms; specific details should be confirmed with the company.
The company implements strict AML and KYC policies as required by financial regulations in South Korea.
Security certifications include industry-standard compliance frameworks such as ISO/IEC 27001, though specifics may vary.
Regular security audits are performed by external firms and internal compliance teams as per regulatory standards.
Client funds are protected through mandatory investor protection schemes and insurance required under Korean law.
International standards such as ISO/IEC 27001, GDPR (for international customers), and KYC/AML best practices are followed.
Regulatory fines are publicly disclosed; major violations have not been recently reported for Korea Investment & Securities.
Reviews can be found on financial forums, Google reviews, the app store, and local investment community websites.
Complaints focus on delays in customer service response, technical glitches in mobile apps, and occasional slow withdrawal processes.
Users praise a diverse range of investment products, digital trading platform usability, and competitive pricing.
Some users report occasional delays or issues during fund withdrawal processes, especially during peak times or holidays.
The digital platform is rated convenient and user-friendly, particularly for experienced investors.
Transaction speeds are reported to be satisfactory for most operations except rare peak-time delays.
The majority of clients indicate that they would recommend Korea Investment & Securities to others.
Experts regard the service as secure, well-regulated, and technologically advanced within the South Korean market.
The company has received several awards for excellence in financial services and digital innovation in Korea.
The payment service is regularly included in financial technology and brokerage rankings in Korea.
Regulators generally recommend Korea Investment & Securities for compliance and reliability in investment services.
Partners and institutional clients view Korea Investment & Securities as trustworthy, professional, and technologically progressive.
The company is recognized for its innovation in mobile trading and integration of financial technologies.
Certificates such as ISO/IEC 27001 and investment industry recognitions are possessed by the company.
Participation in leading financial, fintech, and investment industry conferences in Korea and globally is frequent.
Korea Investment & Securities positions itself as a leading, innovative financial services provider with comprehensive investment products.
Korean won (KRW) is primarily supported; international clients may access currency conversion for major global currencies.
Cryptocurrency is generally not directly supported in payment methods; investment in crypto securities may be available.
There is no evidence of any proprietary cryptocurrency or token issued by Korea Investment & Securities.
Currency conversion is available for select products and accounts, subject to regulatory conditions.
Rates are sourced from official financial data providers and may include a service margin.
Exchange rates are updated regularly throughout the business day in sync with global market data.
Stablecoin support is uncommon; clients interested in digital assets must verify any such offering directly.
Exotic currencies are generally not supported beyond the most common international currencies.
Currency support and restrictions are governed by local laws and international regulations for each jurisdiction.
Supported transfer types include account-to-account, wire transfers, local and international remittances, and payments for financial services.
Internal transfers between registered users are typically supported within account and portfolio services.
Direct transfers to bank cards may not be universally supported; bank account transfers are the primary method.
Money can be transferred to verified bank accounts through secured processes.
Bill payment services are not standard; check the platform for any available utility or investment-related payment features.
Recurring payments for investments or service fees may be supported via automated instructions.
Automatic transfers are supported within portfolio management and scheduled payment features.
Payment scheduling is available for portfolio contributions, investments, and select transfers.
Group payments are not conventional in investment services; corporate clients may access pooled fund management options.
Payment links for peer-to-peer transfers are generally not part of the offering; contact customer support for details.
Minimum transaction amounts vary by operation type; investment purchases may require set minimums as per product.
Maximum transfer limits are subject to regulatory guidelines and account tier; details disclosed in user terms.
Daily transaction limits are set to ensure compliance and security, varying by user status and verification.
Monthly and annual transaction limits apply to certain products as per regulatory requirements.
Limits may be increased after submitting a request and passing enhanced verification procedures.
Verified users benefit from higher operational limits compared to unverified accounts.
New accounts often have restrictive limits pending verification and initial compliance checks.
Special limits may apply based on local regulations and international jurisdiction.
Operations can be temporarily blocked for security checks, suspicious activity, or at the client’s request.
The number of daily transactions may be capped for anti-fraud protection and regulatory compliance.
Minimum funding amounts are specified by deposit method and product; check official disclosures for exact figures.
Funding is supported via bank transfers, wire payments, and select online deposit channels.
Funding fees can apply for certain methods, especially international transfers; details are on the official fee schedule.
Minimum funding requirements depend on deposit method; specifics available in user agreement documents.
Funding times range from instant for bank transfers to 1–2 business days for other deposit methods.
Withdrawals are processed via bank transfer; instructions provided in the online account interface.
Withdrawal fees are charged per transaction according to fee schedules published on the website.
Standard withdrawals are processed within 1–3 business days; delays can occur during holidays.
Withdrawal limits depend on verification level and regulatory guidelines, with higher limits for fully verified users.
Credit card funding is typically instant for supported services.
Bank transfers generally take 1–2 business days, but can be affected by interbank procedures.
Cryptocurrency transfers are rarely supported; for investment funds, standard processing applies.
Internal transfers are usually instant within the Korea Investment & Securities platform.
Processing on weekends may be delayed, with funds credited on the next business day.
Funding is slowed during holidays; transactions may process on the following working day.
Express crediting may be available for a fee; details should be confirmed with the company.
Processing speed is affected by deposit method, bank schedules, fund verification, and compliance checks.
Users receive email, SMS, or app notifications regarding funding and transaction status.
If funding is delayed, clients should contact customer support with payment details for investigation and resolution.
Withdrawal requests are processed within 1–2 business days; priority service may be available to VIP clients.
Card withdrawals are usually processed instantly or within one business day for supported cards.
Bank transfers typically arrive within 1–3 business days, depending on destination and bank confirmation.
Cryptocurrency withdrawals are not standard; for supported investments, expect standard processing times.
Withdrawals submitted on weekends are processed the next business day.
Withdrawals during holidays are delayed until normal banking operations resume.
Expedited withdrawal options may be available for an extra fee, subject to terms.
Withdrawal speed is determined by account verification, bank operations, and regulatory compliance checks.
Withdrawal requests trigger automatic notifications via email, SMS, or app alerts.
Withdrawal cancellations are possible if the request has not yet been processed by the system.
Registration is done online via the official website by providing personal, contact, and identification information.
Required data includes full name, national ID or passport, contact information, and proof of address.
Email is typically required; some platforms allow phone-only registration subject to SMS verification.
Phone confirmation via SMS code is required in standard registration procedures for security purposes.
Customers must be at least 18 years old or meet the legal age requirements for financial services in Korea.
Corporate accounts can be created by submitting business registration, authorized representative info, and supporting documents.
All account holders must provide accurate, legally verifiable data to comply with KYC regulations.
Registration may be restricted to Korean residents or citizens; international users may have limited access.
Account activation typically takes from a few minutes to one business day, depending on verification.
Verification levels range from basic account confirmation to full KYC with government-issued ID and address documents.
Basic verification requires government ID, proof of address, and contact information.
Full verification requires national ID, address proof, business documents (for companies), and financial statements in some cases.
Digital copies of required documents are accepted via secure online upload during registration or verification.
Verification processing times vary from same-day to several business days, depending on document check.
Limited functionality may be available prior to verification, but most transactions require KYC completion.
Unverified users face lower transaction limits, can’t withdraw funds, and are restricted from most investment services.
Address confirmation is typically required for full access and higher transaction levels.
Photo verification with ID is commonly requested for enhanced security and identity validation.
Document updates are required periodically or upon expiration of ID, or for regulatory compliance audits.
Leading encryption standards such as SSL/TLS, AES, and secure data architecture are employed.
Two-factor authentication is supported for account login and transaction confirmations.
SMS confirmation codes validate account activity, payments, and withdrawal requests.
Biometric login (fingerprint, facial recognition) is available on modern mobile and web platforms.
Blockchain is not used for conventional payments, but may support select investment products.
Multi-layered security is standard, including identity verification, encryption, fraud monitoring, and device checks.
Data is protected with encryption, secure storage, regular audits, and compliance with privacy regulations.
Cold storage applies if cryptocurrency services are offered, providing secure fund segregation.
DDoS protection and rapid mitigation systems are deployed to guard against service disruption.
Security audits by third-party firms and internal teams are performed regularly for compliance.
Anti-phishing tools include email verification, user education, and proactive monitoring of suspicious URLs.
Sophisticated fraud detection and monitoring services analyze transaction patterns for irregularities.
The company performs transaction monitoring, customer screening, and regular AML compliance reviews.
Accounts flagged for suspicious activity are blocked pending further investigation per regulatory standards.
Users must notify customer support, providing full details so the company can freeze accounts and launch an investigation.
Suspicious activity can be reported via hotline, email, or secure online forms on the official website.
Compensation policies are in place subject to terms, verification, and investigation outcomes.
Customers can dispute transactions and seek resolution via internal complaint channels and regulatory mediation.
Account blocking disputes follow formal procedures, including submitting documentation and a written request to compliance.
Cyber risk insurance and cybersecurity products are common for institutional client protection.
Transfer fees depend on type, amount, and channel; rates published on company website and documents.
Fees for account funding vary by deposit method; local transfers are often free, international transfers may incur charges.
Withdrawal fees are applied per transaction, with specific rates outlined on the official fee schedule.
Currency conversion fees are charged for cross-currency transactions, usually as a percentage or fixed fee.
Account inactivity may be subject to periodic maintenance fees depending on account type and duration.
Maintenance fees apply for premium services, multi-currency, or business accounts; core accounts often have no fee.
Fees may be charged for canceled operations if already processed or if special services were used.
Expedited services such as express withdrawals or urgent payments may incur additional fees.
Fees are transparently disclosed, with a commitment to clear terms as per regulatory requirements.
Large transaction fees follow a tiered structure or percentage rate, detailed in the company fee chart.
Multiple fee plans exist for retail, premium, corporate, and VIP clients, offering varied pricing and features.
VIP status gives priority support, lower fees, higher limits, dedicated managers, and invitations to exclusive events.
Preferential terms are available to VIPs and active clients; clients can apply or negotiate based on activity and volume.
Some plans include free monthly transfers or transactions up to a defined limit.
Active user discounts are available on transaction fees and premium features based on activity level.
Corporate pricing is customized for enterprise clients, with bulk transaction discounts and dedicated account support.
Individualized pricing is provided to high-value or VIP clients on a case-by-case basis.
Promotional codes for discounts may be offered during campaigns; enter codes during fee payment or account setup.
Cashback offers may apply to select transactions or investment campaigns, depending on account status.
Volume-based discounts reduce fees for clients making frequent or high-value transactions.
Yes, there is an official mobile app for Korea Investment & Securities.
The mobile app is available on iOS and Android platforms.
Functions include account management, trading, deposits, withdrawals, portfolio monitoring, and customer support.
The mobile app replicates most web functions, with some features optimized for mobile usability.
Touch ID and Face ID are supported for biometric login on compatible devices.
Offline access is limited to viewing cached data; transactions and funding require online connectivity.
Push notifications about account activity, trades, funding, and alerts are enabled within the app.
Dark mode is supported in the mobile app for user convenience.
The app receives regular updates, usually monthly or quarterly to address security, usability, and new features.
Beta access may be offered to select users for new feature testing before general release.
The web interface is well-designed and user-friendly, tailored for investment, trading, and banking services.
Responsive design is supported, ensuring seamless access on desktops, tablets, and smartphones.
Korean and limited English versions are available for the digital interface.
Night/dark mode is supported on the web platform.
Hotkeys for critical functions and trading are generally supported on desktop platforms.
Data export options are offered for transaction history, account statements, and portfolio reports in common formats.
Developer APIs are available for integration and automated trading; documentation is available through the official site.
Integration with third-party investment, banking, and tax reporting services is supported.
Major updates are issued quarterly; minor improvements and bug fixes as needed.
Virtual cards are not standard; clients should check new product releases for any digital card options.
Disposable card issuance is generally not offered by investment services.
Multi-currency accounts are available, mainly for business and international clients.
A broad range of investment products is offered, including stocks, bonds, funds, and derivatives.
Interest earning applies to certain products and portfolios; check specific investment product terms.
Credit products such as margin trading, loans, and credit lines are available for eligible clients.
Peer-to-peer trading of securities may be supported via platform matching services for select asset classes.
Direct cryptocurrency trading is not typical; investment products linked to crypto assets may be available.
Business clients can access merchant services through corporate product suites.
Bulk payment processing and mass payouts are offered to enterprise and business clients.
Loyalty and reward programs are regularly launched, rewarding transaction activity and investment milestones.
Bonus points are earned by meeting trading volume targets, participating in promotions, and using specific products.
Cashback is credited for select transactions, campaigns, or using partner services as advertised.
Referral programs reward users for bringing new clients; rewards vary from cash bonuses to investment credits.
VIP clients receive higher transaction limits, fee reductions, priority support, dedicated managers, and exclusive offers.
Seasonal promotions include fee discounts, bonus points, and special investment opportunities.
Premium account status is available based on activity, balance, or by invitation for qualifying clients.
Discounts with partner merchants and service providers are periodically advertised to clients.
Corporate loyalty programs reward business clients for transaction volumes and use of premium features.
Investment services do not typically support online casino transactions; clients must check with support for restrictions.
Gambling transactions are generally restricted in compliance with South Korean law.
Accounts can be frozen or blocked for unauthorized gambling activity detected via compliance systems.
The company complies strictly with South Korea’s financial regulations regarding gambling, including restrictions and monitoring.
Gambling transactions are either blocked or allowed only under specific regulatory conditions.
The system monitors and flags casino-related transactions for compliance checks.
Payments are subject to transparency obligations; attempts to conceal gambling transactions are detected and blocked.
Users may receive notifications about gambling-related activity as part of expense tracking and compliance.
Extra fees may apply for risk management on flagged gambling transactions or may be prohibited.
Spending limits can be set for all transaction types, including gambling-related expenses.
Self-exclusion is supported for investment services and clients with gambling concerns.
Access to gambling sites via payment services can be restricted upon request or by legal mandate.
Gambling expenditure management tools and alerts may be provided for user protection.
Users receive alerts when transaction limits, including gambling spending caps, are exceeded.
The service blocks transactions with online casinos based on compliance and user settings.
Tools may be available to generate reports and statistics on gambling-related expenses.
Cooling-off periods can be requested for financial accounts to prevent impulsive gambling behavior.
Support resources and referrals to gambling addiction assistance organizations are provided.
Partnerships with addiction support groups may exist under corporate responsibility programs.
Notifications can be configured in the user settings or with support to track and alert gambling spending.
Online casinos do not generally accept Korea Investment & Securities payment services for deposits or withdrawals.
Exclusive partnerships with casinos are not typical for investment and securities firms.
Industry-standard investment payment options are not usually accepted by casinos; conditions for use vary.
No special bonuses are offered for casino payments using Korea Investment & Securities.
Deposits and withdrawals to casinos are generally blocked or restricted.
Geographic restrictions on gambling transactions are enforced according to Korean finance laws.
Casino operators rarely process direct payments from investment service providers due to legal and compliance issues.
Processing times are not applicable as the service is not generally accepted by casino platforms.
Casinos do not process Korea Investment & Securities payments; fee policies do not apply.
Compatibility issues exist since investment and securities firm payments are not typically enabled for online casinos.