What is the official website of the payment service?
https://www.lvbank.com
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Where can I find the customer support contacts?
Customer support contacts are available on the “Contact Us” page of the official website.
What is the hotline phone number?
1800-425-2233
Is there a toll-free support number?
Yes, the toll-free number is 1800-425-2233 for customer inquiries.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Yes, different departments have designated email addresses listed on the website.
Where can I find the online chat support?
Online chat support is typically accessed via the bank’s official website or internet banking portal if available.
Does the chat support work 24/7?
Chat support hours vary by institution, but banks often provide chat support during working hours and extended evenings.
Is there support through messengers (Telegram, WhatsApp)?
Support via messenger apps is increasingly common; banks may provide WhatsApp numbers and QR codes on their website.
What are the support working hours?
Support generally operates from 9:00am to 6:00pm on weekdays; some services run outside these hours.
Does support work on weekends and holidays?
Some banks offer limited support on weekends and holidays through select channels.
Are there regional offices for in-person visits?
Most banks have regional and branch offices available for in-person inquiries and customer service.
Where are the physical offices located?
The main office is at Lakshmi Vilas Bank Ltd, Salem Road, Kathaparai, Karur – 639006, Tamil Nadu, with branches across India.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting a branch or customer service to arrange an appointment.
Are there representatives in different countries?
Banks based in India may not have international representative offices; inquiries are typically handled domestically.
In which languages is support available?
Support is often available in English, Hindi, and regional Indian languages.
How quickly does support respond to requests?
Typical response times range from a few minutes via phone, chat, or WhatsApp to 24-48 hours for email inquiries.
Is there a priority system for VIP clients?
VIP clients or Priority Banking customers usually receive faster and more personalized support.
Can I request a callback?
A callback service is commonly offered by submitting a request via the website, app, or phone banking.
When was the payment service founded?
Lakshmi Vilas Bank was founded in 1926.
Who is the founder and owner of the service?
Founded by a group of seven businessmen under the leadership of Shri V.S.N. Ramalinga Chettiar.
What is the development history of the payment service?
Established in 1926, evolved through nationwide expansion and digital banking enhancements, including mobile banking and online services.
Have there been major updates or rebranding?
The bank underwent digital transformation, implementing new technologies; its operations have been merged with DBS Bank India Ltd since November 2020.
Who sits on the company's board of directors?
The Board includes professionals appointed by regulators; for exact current members, refer to official regulatory disclosures.
Are there investors or partners in the service?
Details on investors or partners, especially after the merger, are published in periodic investor and partner reports.
Does the company participate in stock trading?
Lakshmi Vilas Bank was formerly listed but is no longer publicly traded following the merger with DBS Bank India.
What is the company's market capitalization?
Market capitalization data is not available since Lakshmi Vilas Bank is no longer independently listed post-merger.
Are there subsidiary companies or branches?
The bank operated numerous branches throughout India before its merger; current subsidiaries align with DBS Bank India’s structure.
What licenses does the payment service have?
The bank is licensed and regulated by the Reserve Bank of India for banking and payment services.
In which jurisdictions does the service operate officially?
Official operations are only within India.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency-specific licenses; Indian banks typically do not operate in cryptocurrencies.
Does the service comply with AML/KYC requirements?
Compliance with RBI-mandated anti-money laundering and know-your-customer regulations is maintained.
Are there security certificates (PCI DSS, etc.)?
Banks typically comply with PCI DSS for card operations and ISO standards for information security.
Has the service undergone security audits?
Regular security audits are standard, performed by internal teams and independent auditors to ensure compliance.
Is there insurance for client funds?
Deposits are insured up to the prescribed limit under the Deposit Insurance and Credit Guarantee Corporation (DICGC) in India.
Which international standards does it comply with?
Compliance with ISO 27001, PCI DSS, and other banking security and data protection standards is common.
Have there been any regulatory fines or violations?
Information on penalties or fines is released by regulatory authorities; most banks disclose this in annual reports.
Where can I find real reviews about the service?
Reviews can be found on Google Reviews, Trustpilot, and financial consumer forums.
What are the main user complaints?
Common complaints include delays in fund transfers, account maintenance challenges, and customer service responsiveness.
What do users most often praise the service for?
Users praise convenient branch locations, mobile banking features, and personalized service.
Are there issues with fund withdrawals?
Withdrawal problems may occur due to technical issues, account verification delays, or periodic maintenance.
Is the interface convenient according to users?
Users generally find interfaces convenient, with clear navigation on mobile apps and online banking websites.
Are clients satisfied with transaction speed?
Transaction speed satisfaction is usually high for mobile and online banking operations.
Do users recommend this service?
Most users recommend the service for traditional banking, but opinions may vary post-merger.
How do experts assess the service's reliability?
Experts highlight strong regulatory compliance, secure infrastructure, and robust operational reliability.
Are there industry awards and recognitions?
Many Indian banks receive awards for innovation and service; Lakshmi Vilas Bank had such recognitions before merger.
Does the service participate in payment system rankings?
Payment system participation is common; ranking data may be found on financial research platforms.
Are there recommendations from financial regulators?
The Reserve Bank of India provides recommendations in regulatory statements and inspection reports.
What reputation does the service have among partners?
Reputation among partners is generally stable, with emphasis on compliance and customer service.
How do they evaluate solution innovation?
Solution innovation is valued through digital transformation and adoption of mobile banking technologies.
Are there quality service certificates?
Banks pursue ISO certification and other quality standards to demonstrate service excellence.
Does the company participate in industry conferences?
Major banks attend financial technology and banking industry conferences in India.
How does the service position itself in the market?
Focus on traditional retail banking, personal service, and adoption of digital banking channels.
Which fiat currencies does the service support?
Supports Indian Rupees (INR) for all transactions and services.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are generally not supported by Indian banks due to regulatory restrictions.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token is offered.
Can currencies be converted within the service?
Currency conversion services may be available for select international transactions at branches.
What exchange rates are used for conversion?
Exchange rates are set according to prevailing market rates and RBI guidelines.
How often are exchange rates updated?
Exchange rates are updated multiple times daily based on interbank currency market movements.
Are stablecoins supported?
Stablecoins are not supported as per current banking regulations.
Can exotic currencies be handled?
Some international branches offer handling for major foreign currencies but rarely for exotic ones.
Are there currency restrictions in different countries?
Currency operations are governed by RBI and FEMA regulations with possible additional international restrictions.
What types of transfers does the service support?
Supports NEFT, RTGS, IMPS, UPI, and international wire transfers.
Can transfers be made between service users?
Yes, peer-to-peer transfers are available through UPI, IMPS, and net banking.
Are transfers to bank cards supported?
Transfers to other bank accounts can be made; direct card-to-card transfers are less common.
Can money be transferred to bank accounts?
Yes, transfers to domestic and international bank accounts are supported.
Is bill payment available?
Bill payment for utilities and services is supported via internet banking and mobile app.
Are recurring payments supported?
Recurring payment options are available for select billers and services.
Can automatic transfers be set up?
Automated transfers can be scheduled for loans, EMIs, and recurring bill payments.
Is payment scheduling available?
Payment scheduling features are available through net banking and mobile banking platforms.
Are group payments supported?
Group payment features are less common but can be managed through joint accounts.
Can payment links be created?
Payment link generation is commonly offered for merchants, less so for individual users.
What are the minimum transaction amounts in the service?
Minimum amounts depend on transaction type, typically starting from INR1 for most domestic transfers.
What are the maximum amounts that can be transferred?
Maximum limits are dictated by RBI and depend on transaction type (e.g., NEFT/RTGS often have higher caps).
Are there daily limits on operations?
Daily transaction limits are set by the RBI and may vary between users and transaction types.
What monthly and annual limits are in effect?
Monthly and annual limits are regulated based on account type, verification status, and applicable RBI rules.
Can limits be increased? How?
Limits may be increased after identity and income verification, or by submitting special requests to the bank.
Do limits differ for verified users?
Verified users typically enjoy higher limits on transactions and account operations.
Are there restrictions for new accounts?
New accounts may have lower initial limits until verification and account history are established.
Do special limits apply in different countries?
Limits are subject to RBI/FEMA policies and can vary for international customers or NRI accounts.
Can operations be temporarily blocked?
Accounts can be temporarily blocked for security reasons, suspected fraud, or on customer request.
Are there limits on the number of daily operations?
Banks set daily transaction count limits as a risk management measure.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by account type, often starting at INR1 for savings accounts.
What methods of funding are supported?
Funding is typically supported via cash, cheque, net banking, debit cards, and IMPS/UPI.
Are there fees for funding?
Account funding by cash or cheque is generally free; other methods may have associated fees per transaction.
What are the minimum funding amounts?
Minimum funding usually starts at INR1 for electronic or cash transfers.
How quickly are funds credited when funding?
Funds from electronic sources (IMPS/UPI) are credited instantly, while other methods may take 1–2 business days.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, branch, cheque, and electronic fund transfer.
Are there fees for fund withdrawal?
ATM withdrawals may have fees after a certain number of free transactions; other withdrawals may incur service charges.
How long does withdrawal take?
ATM and electronic withdrawals are instant; cheque and branch withdrawals process within 1–2 business days.
What withdrawal limits are set?
Withdrawal limits are set by account type, ATM rules, and regulatory guidelines.
How quickly are funds credited when funding with a card?
Card funding via debit cards is typically credited instantly.
How long does a bank transfer take?
NEFT may take a few hours; RTGS is near-instant during working hours; IMPS is immediate.
How quickly do cryptocurrency transfers arrive?
Not applicable, as cryptocurrencies are not supported.
Are transfers between users instant?
Yes, internal transfers via IMPS/UPI/net banking are generally instant.
Are there delays when funding on weekends?
Real-time IMPS/UPI payments work on weekends; other methods may be delayed until the next working day.
Do holidays affect funding speed?
Yes, non-instant methods are delayed on holidays; instant payment systems are often available.
Can crediting be accelerated for a fee?
Some express services may charge fees for faster crediting, but standard banking methods are usually timely.
What determines the speed of funding processing?
Speed depends on the funding method, payment system, working hours, and regulatory settlement cycles.
Are there notifications about funding status?
Users typically receive SMS/email notifications confirming successful funding and status updates.
What to do if funding takes too long?
If funding is delayed, contact customer support, verify transaction status, and provide reference details for resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are processed instantly for ATMs/electronic transfers; other methods within one or two business days.
How long does card withdrawal take?
ATM card withdrawals are instant; branch cash withdrawals may take minutes to process.
How quickly do bank transfers arrive?
Bank transfers via IMPS are instant, NEFT takes hours, and RTGS is immediate.
Are cryptocurrency withdrawals instant?
Not applicable as cryptocurrencies are not supported.
Are there withdrawal delays on weekends?
Instant withdrawal methods work on weekends; non-instant methods may experience delays.
Do holidays affect withdrawal speed?
Non-instant withdrawal methods may be delayed during holidays; instant payment systems may still operate.
Can withdrawal be accelerated for an additional fee?
Expedited processing may be available for select withdrawal types, subject to fees.
What determines withdrawal processing time?
Factors include transaction type, verification, bank settlement cycles, and working hours.
Are there notifications about withdrawal status?
Users are notified via SMS/email upon successful withdrawal or payment completion.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on transaction stage; instant transfers cannot be reversed; pending transactions may be canceled.
How to register with the payment service?
Registration can be performed at a branch or online by completing the application and submitting required documents.
What data is needed to create an account?
Name, address, identity proof, PAN card, and other details per KYC requirements are required.
Can registration be done without email?
Registration may proceed without email, but digital services usually require email for verification and updates.
Is phone confirmation required during registration?
Phone confirmation is usually required for digital banking and mobile app access.
Are there age restrictions for registration?
Users must generally be at least 18 years old to open an account.
Can a corporate account be created?
Yes, businesses can open corporate accounts by submitting legal, identification, and tax documents.
Is it required to provide real data?
Authentic personal and financial information is mandatory per KYC/AML regulations.
Are there country restrictions for registration?
Only residents and eligible non-residents of India can register, subject to RBI guidelines.
How long does account activation take?
Activation takes a few hours to a couple of working days depending on application and verification speed.
What verification levels exist?
Multiple levels exist, from basic KYC to enhanced due diligence for high-value accounts.
What documents are required for basic verification?
Documents include PAN card, Aadhaar card, proof of address, and a passport-sized photograph.
Are documents needed for full verification?
Full verification may require additional income, tax documentation, and business or professional details.
Are digital copies of documents accepted?
Digital copies are commonly accepted, subject to authentication by bank staff.
How long does the verification procedure take?
Verification usually takes one to two business days.
Can the service be used without verification?
Unverified accounts have limited access; full services require verification as per RBI guidelines.
What restrictions apply to unverified users?
Unverified users may face limits on transactions, deposits, and access to value-added services.
Is address confirmation required?
Proof of address is required per KYC regulations for account opening.
Is a selfie with documents required?
Some digital processes may request a selfie with documents as an extra KYC measure.
How often do documents need to be updated?
Updates are required periodically or when documents expire or regulations change.
What encryption technologies does the service use?
Banks use SSL encryption, HTTPS, regular penetration testing, and comply with RBI’s IT security mandates.
Is two-factor authentication supported?
Two-factor authentication, including OTPs, is standard for digital banking platforms.
Are there SMS confirmations for operations?
SMS confirmations are sent for transactions, security alerts, and account changes.
Is biometric authentication supported?
Biometric login is becoming standard, especially in mobile apps and physical branches.
Is blockchain technology used?
Blockchain is not generally used in traditional banking services.
Is there a multi-level security system?
Multiple layers—firewalls, authentication, monitoring, encryption—safeguard banking systems.
How is user personal data protected?
Data protection complies with RBI regulations and includes secured servers, restricted access, and encryption.
Is cold storage used for cryptocurrencies?
Not applicable, as cryptocurrencies are not supported.
Is there DDoS attack protection?
Banks invest in DDoS protection technology and response protocols.
Are regular security audits conducted?
Regular internal and external audits are performed to ensure compliance.
What anti-phishing protection measures are provided?
Anti-phishing efforts include customer education, secure URLs, and transaction monitoring.
Is there a suspicious activity detection system?
Advanced monitoring systems detect and prevent suspicious and fraudulent activities.
How does the service combat money laundering?
AML programs include customer due diligence, monitoring, and regulatory reporting.
Is there blocking of suspicious accounts?
Accounts with suspicious activities are blocked pending investigation under regulatory compliance.
What to do when fraud is detected?
Users must contact support, report the activity, and authenticate their identity to initiate remedial action.
How to report suspicious activity?
Suspicious activity can be reported via customer service, email, or at a bank branch.
Is there compensation for damage from fraudsters?
Compensation varies based on investigation, transaction nature, and regulatory protection.
What user rights exist for disputed transactions?
Users can dispute unauthorized transactions with the bank for investigation and resolution.
How to dispute account blocking?
Disputes are submitted to customer support with evidence and required documentation for review.
Is there insurance against cyber attacks?
Cyber insurance may be provided as per regulatory guidelines and internal policies.
What fees does the service charge for transfers?
Transfer fees vary; IMPS/NEFT/RTGS rates are published in the bank’s schedule.
Are there fees for account funding?
Most account funding methods (cash/cheque) are free; some electronic funding options may incur fees.
Are fees charged for fund withdrawal?
ATM cash withdrawals are free up to a limit; excess, branch, or electronic withdrawals may incur fees.
Are there fees for currency conversion?
Currency conversion fees are set according to the bank’s published rates and regulatory requirements.
Are there fees for account inactivity?
Inactivity fees are rare but may apply to select account types per bank policy.
Are there account maintenance fees?
Maintenance fees may apply to certain account types such as premium or current accounts.
Are fees charged for operation cancellation?
Fees for canceled transactions depend on payment type and bank policy.
Are there fees for expedited operations?
Express transfer services, if available, may incur extra charges.
Are there hidden fees?
Banks disclose all fees in their terms and schedules as per regulatory requirements.
How are fees calculated for large amounts?
Large transfers incur fixed or percentage-based fees, outlined in bank fee schedules.
Are there different tariff plans in the service?
Various account types and banking plans exist; each has its own fee structure and benefits.
What advantages does VIP status provide?
VIP clients receive priority service, higher transaction limits, and personalized banking solutions.
How to get preferential conditions?
Preferential conditions can be requested by meeting deposit thresholds or through premium/VIP account programs.
Are there free operations per month?
Free transactions are allowed up to a limit, depending on account type.
Are there discounts for active users?
Banks may provide special offers and discounts for highly active users.
Are there corporate tariffs?
Special corporate tariffs are offered with enhanced features and fee discounts.
Can individual conditions be obtained?
Individual and customized pricing may be available after negotiations or based on account relationship.
Do promotional codes work for fee reduction?
Promotional codes and offers for fee reductions may be periodically available.
Are there cashback programs?
Cashback offers are occasionally provided during promotional periods.
Are there discounts for transaction volumes?
Volume-based discounts are available for business accounts and high transaction frequency.
Is there an official mobile application?
Yes, the “LVB Mobile Banking” app was available and updates may now redirect to DBS Bank India.
On which platforms is the application available?
The mobile banking app is available for iOS and Android devices.
What functions are available in the mobile application?
Mobile apps support account access, fund transfers, bill payment, account management, and alerts.
Does functionality differ from the web version?
Some features may differ due to platform limitations, but core banking functions are similar.
Is Touch ID/Face ID supported?
Biometric authentication is generally supported for login and security.
Can the application work offline?
Mobile apps require online connectivity for transactions; limited offline features may include notifications.
Are there push notifications about operations?
Push notifications are sent for successful transactions, security, and account updates.
Is dark theme supported?
Many banking apps now support dark mode; check app settings for availability.
How often is the mobile application updated?
Updates are released periodically, often monthly or quarterly.
Are there beta versions of the application?
Beta testing for new features may be offered to select users.
Is the web interface of the service convenient?
Bank websites are designed for smooth navigation and intuitive user experience.
Is responsive design supported?
Modern banking websites support responsive design for mobile and desktop users.
In which languages is the interface available?
Interfaces are generally available in English and key Indian regional languages.
Is there a night mode for the website?
Night mode/dark theme may be supported on modern banking sites.
Are hotkeys supported?
Hotkey support is less common but may be present in select web platforms.
Can data be exported?
Banking platforms support exporting statements in PDF/CSV formats.
Is there an API for developers?
APIs are generally offered for integration by business banking and corporate clients.
Is integration with other services supported?
Integration with accounting, billing, and other financial software is available for businesses.
How often is the web interface updated?
Web platforms undergo regular updates for security and functional improvements.
Are there virtual cards in the service?
Virtual card issuance is increasingly available for secure online transactions.
Can disposable cards be created?
Disposable or temporary cards may be offered for single-use purchases.
Is multi-currency account functionality supported?
Multi-currency account support is limited in Indian retail banking.
Are there investment products?
Investment products include deposits, mutual funds, and bonds.
Can interest be earned on balance?
Savings accounts earn interest at rates set by the bank and RBI guidelines.
Are there credit products?
Credit services include loans, overdrafts, and credit cards.
Is P2P trading supported?
Peer-to-peer trading is not common; focus remains on standard banking and payment services.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying/selling is not supported per current regulations.
Is there acquiring for business?
Merchant acquiring for payment acceptance is supported for businesses.
Are mass payouts supported?
Mass payout services for payroll and business vendors are available.
Is there a loyalty program in the service?
Loyalty programs such as reward points are offered for certain account holders and card users.
How are bonus points earned?
Points are earned through transactions, purchases, or account activity.
Is there cashback for operations?
Cashback on specific types of transactions is offered during periodic campaigns.
Are there referral programs?
Referral programs reward users for inviting others to open accounts.
What privileges do VIP clients have?
VIP clients gain priority support, personalized services, and enhanced account features.
Are there seasonal promotions and offers?
Seasonal campaigns provide bonus rewards, cashbacks, and discounts.
Can premium status be obtained?
Premium status can be achieved by meeting deposit thresholds or via bank invitation.
Are there partner discounts?
Partner merchant discounts may be available for eligible card and account holders.
Are there corporate loyalty programs?
Business clients may access tailored loyalty and reward programs.
Does the service allow operations with online casinos?
Indian banks typically restrict online casino payments per RBI policy.
Are there restrictions on gambling transactions?
Gambling transactions are limited or prohibited in compliance with Indian regulations.
Can accounts be blocked for casino play?
Accounts may be blocked for suspected or verified gambling-related activity.
How does the service view gambling?
Banks follow RBI rules and restrict gambling transactions to prevent financial risks.
Are there special conditions for gambling?
Special restrictions and compliance conditions apply for any gambling-related operations.
Are casino transactions tracked?
Transactions with online casinos are monitored for regulatory and AML compliance.
Can operations with gambling sites be hidden?
Transparency is maintained as per KYC and AML guidelines; hiding such operations is not supported.
Are there notifications about gambling expenses?
Alerts may be sent for high-risk or large transactions related to gambling.
Are there special fees for gambling operations?
Specialized fees depend on risk assessment and regulatory compliance.
Can limits be set on gambling?
Spending limits may be set as part of risk controls for gambling transactions.
Is there a self-exclusion function?
Self-exclusion is generally not standard in mainstream Indian banks.
Can access to gambling sites be restricted?
Transactions to gambling sites may be blocked per bank and regulatory policies.
Is gambling expense control supported?
Expense control tools may be provided as part of responsible banking and financial wellbeing programs.
Are there notifications about limit exceedance?
Spending limit alerts are sent when set thresholds are exceeded.
Can operations with casinos be blocked?
Banks may block casino-related transactions for regulatory compliance.
Is there gambling expense statistics?
Detailed spending analytics are available on online and mobile platforms for users to track expenditures.
Is a "cooling-off period" supported?
Cooling-off periods are uncommon; financial counseling may be offered if needed.
Can help be obtained for gambling addiction?
Professional help is available through third-party organizations rather than directly from banks.
Is there partnership with player assistance organizations?
Banks may refer customers to approved financial counseling and support organizations.
How to set up gambling expense notifications?
Notifications can be configured via mobile or online banking alert settings for transaction categories.
Which online casinos accept this payment method?
Most online casinos do not accept payments from Indian banks due to regulatory policies.
Are there exclusive partnerships with specific casinos?
Exclusive partnerships with online casinos are not typical for licensed Indian banks.
Do conditions differ when used in different casinos?
Conditions vary depending on regulatory compliance and casino location.
Are there special bonuses for using this method in casinos?
Bonuses are not typically available for banking transactions with casinos.
Can the method be used for both deposits and withdrawals in casinos?
Deposit and withdrawal support for casinos is generally restricted.
Are there geographic restrictions for casino usage?
Indian banking laws restrict use for gambling and casino payments.
How do casino operators typically process transactions from this method?
Casino operators avoid direct transactions with Indian banks due to regulations.
Are there typical processing times when used with casinos?
Casino transaction times are not relevant due to banking restrictions on such payments.
Do casinos usually charge additional fees for this method?
Fees depend on individual casino policy, but Indian banks rarely facilitate such payments.
Are there any known compatibility issues with major casino platforms?
Indian banking platforms do not typically support transactions with major casino websites.