What is the official website of the payment service?
The official website for Lån & Spar Bank is https://www.lsb.dk
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Where can I find the customer support contacts?
Customer support contacts are available on the “Kontakt os” page of the official Lån & Spar Bank website.
What is the hotline phone number?
The main customer service phone number is +45 33 78 19 00.
Is there a toll-free support number?
Toll-free support numbers are not always provided; many banks use standard national contact numbers for support.
What is the email address for technical support?
Technical support is typically available through [email protected].
Are there separate emails for different types of inquiries?
Separate email addresses for departments such as loan, card, or corporate services are industry standard but must be checked on the official website for current details.
Where can I find the online chat support?
Online chat support, if available, can be found on the bank’s main website, usually in a chat bubble or “Kontakt os” section.
Does the chat support work 24/7?
Most chat supports in Denmark operate during business hours on weekdays, with longer hours for urgent issues, but not usually 24/7.
Is there support through messengers (Telegram, WhatsApp)?
Danish banks rarely offer support via Telegram or WhatsApp; standard channels are phone, email, and website chat.
What are the support working hours?
Typical customer service hours are weekdays from 8:00-20:00 and Saturdays from 10:00-14:00 local time for phone and chat.
Does support work on weekends and holidays?
Support is generally available on Saturdays; Sunday and public holiday support may be limited or unavailable.
Are there regional offices for in-person visits?
Major bank branches are located in Copenhagen and other Danish cities for in-person visits, by appointment.
Where are the physical offices located?
The primary office is at Helmerholms Allé 44, 2650 Hvidovre, Denmark, with branches listed on the bank’s website.
Can I schedule a personal meeting?
Personal meetings can usually be scheduled via phone or the website, with confirmation from a bank advisor.
Are there representatives in different countries?
Danish retail banks like Lån & Spar Bank generally do not have international representatives, focusing on domestic clients.
In which languages is support available?
Support is provided in Danish; English support may be offered for non-Danish speakers via selected channels.
How quickly does support respond to requests?
Response times are typically within a few hours on business days for email, and instantly or within minutes for phone and chat.
Is there a priority system for VIP clients?
VIP and corporate clients often have access to priority or dedicated account managers with faster support.
Can I request a callback?
Many banks support callback requests through online forms or phone menus, typically with same-day response.
When was the payment service founded?
Lån & Spar Bank was founded in 1880.
Who is the founder and owner of the service?
The bank was established by a group of Danish associations; current ownership is through shareholders and Danish trade unions.
In which country is the company registered?
The company is registered in Denmark.
What is the development history of the payment service?
Lån & Spar Bank has expanded from traditional banking to digital services; milestones include early adoption of online banking and membership in Danish payment networks.
Have there been major updates or rebranding?
Over time, the bank updated its brand and digital platforms to align with modern fintech trends and regulatory changes.
Who sits on the company's board of directors?
Board members include Danish financial and industry professionals; current details are on the bank’s website.
Are there investors or partners in the service?
Stakeholders primarily include Danish trade union organizations and individual shareholders.
Does the company participate in stock trading?
Lån & Spar Bank A/S is listed on Nasdaq Copenhagen.
What is the company's market capitalization?
Market capitalization varies; check Nasdaq Copenhagen or finance platforms for live data.
Are there subsidiary companies or branches?
The bank may have subsidiaries or branch offices for specific financial services; details are available in annual reports.
What licenses does the payment service have?
The bank holds a Danish banking license from the Danish Financial Supervisory Authority (Finanstilsynet).
In which jurisdictions does the service operate officially?
Official operation is within Denmark and selected services within the European Economic Area (EEA).
Are there licenses for cryptocurrency operations?
Most Danish banks do not typically hold cryptocurrency-specific licenses unless providing such services.
Does the service comply with AML/KYC requirements?
The service follows Danish and EU laws on Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance.
Are there security certificates (PCI DSS, etc.)?
Banks in Denmark adhere to high security standards; PCI DSS applies if offering card processing.
Has the service undergone security audits?
Regular security audits are performed, including for IT infrastructure, digital banking, and compliance.
Is there insurance for client funds?
Licensed Danish banks provide deposit insurance for qualifying deposits as per EU and Danish law.
Which international standards does it comply with?
Compliance includes EU PSD2, GDPR, AMLD, and various ISO standards.
Have there been any regulatory fines or violations?
Public records and annual reports should be reviewed; Danish banks disclose major penalties transparently.
Where can I find real reviews about the service?
Genuine user reviews are available on Trustpilot, Google Reviews, and national banking review platforms.
What are the main user complaints?
Users sometimes cite slow processing times, account opening bureaucracy, or occasional digital platform glitches.
What do users most often praise the service for?
Praises focus on competitive loan rates, personal service, and partnership with Danish unions.
Are there issues with fund withdrawals?
Generally, withdrawal issues are rare; delays may occur during non-business days or regulatory reviews.
Is the interface convenient according to users?
The online interface is considered modern and user-friendly, with routine updates to UX design.
Are clients satisfied with transaction speed?
Transaction speeds via national networks are generally satisfactory, with real-time payments for certain types.
Do users recommend this service?
User recommendations are common among members of partner unions and Danish residents.
How do experts assess the service's reliability?
Financial industry experts rate it as solid, stable, and well-integrated into the Danish banking landscape.
Are there industry awards and recognitions?
The bank is occasionally recognized in Danish financial and union partnership awards.
Does the service participate in payment system rankings?
It is included in national and sector payment system comparisons.
Are there recommendations from financial regulators?
The bank follows Danish and EU regulator recommendations; special endorsements are rare beyond compliance.
What reputation does the service have among partners?
Partners praise reliability, union support, and responsiveness to partner organization needs.
How do they evaluate solution innovation?
The service is seen as progressive, particularly in loan offerings and digital banking for Danish trade union members.
Are there quality service certificates?
Banks typically hold ISO certifications, financial quality seals, and local Danish quality marks.
Does the company participate in industry conferences?
Bank executives participate in Danish banking, fintech, and trade union financial events.
How does the service position itself in the market?
The brand positions itself as a partner bank to trade unions, focused on affordable loans and member benefits.
Which fiat currencies does the service support?
Support is primarily for Danish kroner (DKK); select euro (EUR) and other currencies for international services.
Are cryptocurrencies supported? Which ones specifically?
Danish retail banks seldom support cryptocurrency transactions directly.
Is there a proprietary cryptocurrency or token?
There is no proprietary cryptocurrency or token.
Can currencies be converted within the service?
International payments and currency exchange are possible via SWIFT and bank services.
What exchange rates are used for conversion?
Exchange rates are based on market rates and provided at the time of transaction, often with a margin.
How often are exchange rates updated?
Exchange rates in banking systems typically update several times daily during business hours.
Are stablecoins supported?
Stablecoins are not generally supported by Danish banks.
Can exotic currencies be handled?
Exotic currencies may be exchanged by request, but availability depends on banking partners.
Are there currency restrictions in different countries?
Restrictions apply by local regulation, particularly for sanctioned jurisdictions.
What types of transfers does the service support?
Supports domestic, SEPA, SWIFT, and internal account transfers; more methods available upon inquiry.
Can transfers be made between service users?
Peer-to-peer bank transfers between account holders are fully supported.
Are transfers to bank cards supported?
Transfers to bank cards are possible through standard card-linked account services.
Can money be transferred to bank accounts?
Money can be sent to Danish and international bank accounts through standard transfer processes.
Is bill payment available?
Bill payment via direct debit, Betalingsservice (PBS), and online banking is provided.
Are recurring payments supported?
Recurring (automatic) payments can be set up via Betalingsservice or online banking.
Can automatic transfers be set up?
Scheduled and automatic transfer features are available for personal and business accounts.
Is payment scheduling available?
Payment scheduling is supported via digital channels and branch instructions.
Are group payments supported?
Group payments or bill splitting features are not standard but can be managed with manual transfers.
Can payment links be created?
Payment link creation is not a typical retail bank feature; this is more common with fintech or mobile payment services.
What are the minimum transaction amounts in the service?
Minimum transaction amounts can vary by service; typically, there are no strict minimums for standard transfers.
What are the maximum amounts that can be transferred?
Maximum transfer limits depend on account type, verification level, and regulatory rules.
Are there daily limits on operations?
Daily limits are set for online security and AML compliance; banks provide details upon request.
What monthly and annual limits are in effect?
Limits are set based on account status, transaction type, and regulatory requirements, adjustable for verified clients.
Can limits be increased? How?
Limit increases require account review and possibly additional verification; requests are made via customer support.
Do limits differ for verified users?
Verified users can access higher limits on operations and transactions.
Are there restrictions for new accounts?
New clients may be subject to stricter initial limits, pending verification.
Do special limits apply in different countries?
Cross-border and foreign currency operations often have country-specific regulatory limits.
Can operations be temporarily blocked?
Temporary blocking for security, suspicious activity, or user request is available.
Are there limits on the number of daily operations?
Limits can apply to transaction counts for security; these are detailed in online banking terms.
What are the minimum amounts for account funding?
Minimum deposit amounts are generally low or none for personal accounts.
What methods of funding are supported?
Supported funding methods include bank transfers, salary deposits, and in-branch payments.
Are there fees for funding?
Account funding via standard bank transfers is usually free; other methods may incur service fees.
What are the minimum funding amounts?
No strict minimum for standard deposits; however, cash or special deposits may have minimums.
How quickly are funds credited when funding?
SEPA and domestic transfers often credit same-day; international and non-SEPA may take longer.
How can money be withdrawn from the system?
Withdrawals via bank transfer, ATM, or branch cash withdrawals are supported.
Are there fees for fund withdrawal?
Withdrawals at ATMs are generally free in Denmark; some fees may apply for international withdrawals or special services.
How long does withdrawal take?
ATM and in-branch withdrawals are immediate; bank transfers process according to clearing times.
What withdrawal limits are set?
ATM and daily withdrawal limits apply for security; check with the bank for current limits.
How quickly are funds credited when funding with a card?
Debit card deposits are typically reflected immediately or within a few minutes.
How long does a bank transfer take?
Domestic transfers usually process same day or next business day; international transfers depend on destination.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not directly supported.
Are transfers between users instant?
Transfers within the same bank are usually instant, especially during business hours.
Are there delays when funding on weekends?
Funding and transfers initiated on weekends may be processed the next business day.
Do holidays affect funding speed?
Public holidays delay processing until the next business day.
Can crediting be accelerated for a fee?
Express processing is not standard in traditional banks for personal accounts.
What determines the speed of funding processing?
Processing speed depends on method, cut-off times, bank holidays, and compliance checks.
Are there notifications about funding status?
Notification of successful funding and transfer status is usually sent via SMS, push, or email.
What to do if funding takes too long?
Contact customer service to clarify delays and provide transaction references for investigation.
How quickly are withdrawal requests processed?
Withdrawal requests are generally processed as received, following any required compliance checks.
How long does card withdrawal take?
ATM withdrawals are immediate; manual card withdrawals may depend on processing cycles.
How quickly do bank transfers arrive?
Domestic transfers often arrive same day; international can take 1–5 business days.
Are cryptocurrency withdrawals instant?
Not supported.
Are there withdrawal delays on weekends?
Yes, weekend withdrawals may process on the next business day.
Do holidays affect withdrawal speed?
Yes, holidays can delay withdrawals until banking resumes.
Can withdrawal be accelerated for an additional fee?
This service is not usually available for individual clients.
What determines withdrawal processing time?
Processing time depends on method, time of request, compliance checks, and destination.
Are there notifications about withdrawal status?
Withdrawal and transfer notifications are sent via digital banking channels.
Can a withdrawal request be canceled?
Cancellation of withdrawal requests is possible before processing; timing depends on channel used.
How to register with the payment service?
Registration requires identity verification at a branch or digitally, providing necessary documentation as per Danish law.
What data is needed to create an account?
Name, address, valid ID, CPR number, and other details are standard for Danish bank account creation.
Can registration be done without email?
Email is often required for digital banking; branch account setup may allow without email.
Is phone confirmation required during registration?
Mobile phone confirmation is required for setting up digital and mobile banking services.
Are there age restrictions for registration?
Minimum age for personal banking in Denmark is 18 years, with parental co-sign required for minors.
Can a corporate account be created?
Corporate accounts are available; business documentation and representative IDs are needed.
Is it required to provide real data?
Real, verifiable data and identity documentation are mandatory for regulatory compliance.
Are there country restrictions for registration?
Only Danish residents or those with ties to Denmark are eligible for full services.
How long does account activation take?
Account activation is typically completed within 1–3 business days following verification.
What verification levels exist?
Basic and enhanced verification levels exist; full services provided after full KYC completion.
What documents are required for basic verification?
Passport or Danish national ID, address verification, and CPR number are required.
Are documents needed for full verification?
Additional documents, such as income statements, may be needed for higher limits or corporate accounts.
Are digital copies of documents accepted?
Digital copies are accepted, typically via secure uploads or in-branch scanning.
How long does the verification procedure take?
Verification is processed within 1–3 business days, depending on documentation and client type.
Can the service be used without verification?
Limited services may be available before full verification, such as basic inquiries.
What restrictions apply to unverified users?
Unverified users have limits on transfers, withdrawals, and may not access full features.
Is address confirmation required?
Address confirmation is required for account activation, via official documents or digital ID tools.
Is a selfie with documents required?
For remote verification, a selfie with ID may be requested to ensure identity.
How often do documents need to be updated?
Updates may be required every few years or upon significant changes as part of compliance reviews.
What encryption technologies does the service use?
Strong encryption standards like TLS/SSL are used for all digital communications and sensitive transactions.
Is two-factor authentication supported?
Two-factor authentication is supported for login and high-risk operations.
Are there SMS confirmations for operations?
SMS one-time passwords are standard for transaction authentication.
Is biometric authentication supported?
Biometric authentication (e.g., Touch ID, Face ID) is supported for mobile banking applications.
Is blockchain technology used?
Lån & Spar Bank does not deploy blockchain for retail banking.
Is there a multi-level security system?
Multi-tier security includes authentication, encryption, transaction monitoring, and permission checks.
How is user personal data protected?
User data is protected by GDPR, secure systems, and privacy-focused operating procedures.
Is cold storage used for cryptocurrencies?
Not applicable, as the bank does not support cryptocurrency storage.
Is there DDoS attack protection?
DDoS protection systems and redundant infrastructure are standard for recognized financial institutions.
Are regular security audits conducted?
Security audits are conducted regularly to ensure compliance with financial laws and IT best practices.
What anti-phishing protection measures are provided?
Anti-phishing measures include secure customer communication, warnings, and two-factor verification.
Is there a suspicious activity detection system?
Fraud detection and suspicious activity monitoring software are employed as part of compliance systems.
How does the service combat money laundering?
The bank uses KYC, transaction monitoring, and suspicious activity reporting in line with AML laws.
Is there blocking of suspicious accounts?
Suspicious accounts are promptly frozen for review and may be reported to authorities.
What to do when fraud is detected?
Immediately contact the bank via official contact channels, stop affected transactions, and provide all requested details for investigation.
How to report suspicious activity?
Suspicious activity should be reported directly to the bank by phone, email, or secure message.
Is there compensation for damage from fraudsters?
Reimbursement is evaluated on a case-by-case basis, considering user responsibility and bank policy.
What user rights exist for disputed transactions?
Clients have the right to file disputes, receive investigation, and appeal outcomes under Danish and EU banking rules.
How to dispute account blocking?
Disputes on account blocking are managed through formal inquiries, documented communication, and regulator guidance if needed.
Is there insurance against cyber attacks?
Banks generally hold cyber liability insurance and follow protocols for client and data protection.
What fees does the service charge for transfers?
Standard domestic transfers are often free; international or special transfers may incur fees.
Are there fees for account funding?
Funding accounts by transfer is typically free; non-traditional methods may involve costs.
Are fees charged for fund withdrawal?
Domestic ATM withdrawals are usually free; foreign ATMs may incur charges.
Are there fees for currency conversion?
Currency conversion fees or margins are applied, disclosed in the bank’s pricing list.
Are there fees for account inactivity?
Inactivity fees are rare, but dormant accounts may incur small charges after prolonged inactivity.
Are there account maintenance fees?
Maintenance fees may apply for special account types or low-balance accounts.
Are fees charged for operation cancellation?
Canceled transactions may incur a fee if processing has started; see terms for details.
Are there fees for expedited operations?
Express processing fees are not typical for retail bank clients.
Are there hidden fees?
Banks must disclose all fees transparently as per Danish law.
How are fees calculated for large amounts?
Large transaction fees are calculated with a fixed rate plus a percentage, based on the bank's pricing policy.
Are there different tariff plans in the service?
Multiple tariff plans are available for different client types and service bundles.
What advantages does VIP status provide?
VIP clients may access relationship managers, higher limits, lower fees, and priority support.
How to get preferential conditions?
Preferential terms may be offered for union members, large depositors, or corporate clients upon negotiation.
Are there free operations per month?
Some basic services and operations are free within the limits of the chosen account plan.
Are there discounts for active users?
Loyalty programs or volume discounts may be available for highly active account holders.
Are there corporate tariffs?
Business accounts have specialized pricing and service packages.
Can individual conditions be obtained?
Custom terms are negotiable for high-value clients and institutional partners.
Do promotional codes work for fee reduction?
Promotional campaigns may offer temporary discounts or fee waivers.
Are there cashback programs?
Cashback features are uncommon for Danish banks but may be offered on select cards.
Are there discounts for transaction volumes?
Volume-based discounts are occasionally available for business and VIP clients.
Is there an official mobile application?
An official Lån & Spar Bank mobile app is available.
On which platforms is the application available?
The app can be downloaded for iOS from the App Store and Android from Google Play.
What functions are available in the mobile application?
The app offers account overview, transfers, bill payment, notifications, and card management features.
Does functionality differ from the web version?
Minor differences exist, but key functions are available on both mobile and web; complex actions may require web login.
Is Touch ID/Face ID supported?
Biometric authentication via Touch ID/Face ID is supported on compatible devices.
Can the application work offline?
Mobile banking requires an internet connection; limited offline features may include basic account data.
Are there push notifications about operations?
Users can enable push notifications for transaction updates and important events.
Is dark theme supported?
Dark mode is increasingly offered in modern banking apps; availability depends on recent app updates.
How often is the mobile application updated?
Updates are released several times per year for security and feature enhancements.
Are there beta versions of the application?
Beta versions may be available via invite or app store pre-release programs.
Is the web interface of the service convenient?
The web interface is designed for user-friendliness, streamlined for both desktop and mobile browsers.
Is responsive design supported?
Responsive web design ensures accessibility on computers, tablets, and smartphones.
In which languages is the interface available?
The default language is Danish; partial English may be supported for basic operations.
Is there a night mode for the website?
Night/dark mode is available or in development for enhanced accessibility.
Are hotkeys supported?
Web interfaces increasingly support hotkeys for accessibility, especially for frequently used commands.
Can data be exported?
Account statements and transaction data can be exported in PDF and CSV formats.
Is there an API for developers?
APIs are available for business, reporting, and regulatory integration, subject to authorization.
Is integration with other services supported?
Integration with accounting, payment, and third-party fintech services is supported.
How often is the web interface updated?
Web platforms are updated regularly to improve security and user experience.
Are there virtual cards in the service?
Virtual card services may be available for online purchases; check latest product details.
Can disposable cards be created?
Single-use or disposable virtual cards may be offered for ecommerce security.
Is multi-currency account functionality supported?
Multi-currency features are limited; primary focus is on DKK.
Are there investment products?
Investment products such as savings accounts, bonds, and mutual funds are commonly offered.
Can interest be earned on balance?
Interest may be offered on eligible deposit accounts and savings products.
Are there credit products?
Credit cards, loans, and overdraft facilities are available to qualified clients.
Is P2P trading supported?
Peer-to-peer trading is not a core feature of traditional Danish banks.
Can cryptocurrencies be bought/sold?
Direct cryptocurrency trading is not offered.
Is there acquiring for business?
Merchant acquiring and payment processing services are available for business clients.
Are mass payouts supported?
Mass payout or bulk payment features are available for qualified business clients.
Is there a loyalty program in the service?
Loyalty programs may be offered to union members, active or long-term customers.
How are bonus points earned?
Bonus or reward points, if available, accrue through card use or qualifying account activity.
Is there cashback for operations?
Select account or card products may offer limited cashback on specific operations.
Are there referral programs?
Referral incentives may be provided to existing clients for bringing new customers.
What privileges do VIP clients have?
VIP clients benefit from personal service, special rates, and exclusive financial products.
Are there seasonal promotions and offers?
Promotional offers are sometimes targeted to union members or during annual campaigns.
Can premium status be obtained?
Premium status can be obtained by meeting deposit, activity, or membership requirements.
Are there partner discounts?
Partnership discounts with select merchants or unions may be available.
Are there corporate loyalty programs?
Loyalty programs for business and organizational clients are available via negotiation.
Does the service allow operations with online casinos?
Transactions with authorized online casinos may be allowed if in line with Danish regulation.
Are there restrictions on gambling transactions?
Restrictions may apply to foreign gambling sites and as required by law.
Can accounts be blocked for casino play?
Accounts can be restricted or blocked for regulatory compliance with gambling laws.
How does the service view gambling?
The bank complies with Danish regulations on gambling payments and activities.
Are there special conditions for gambling?
Special terms apply to gambling transactions, including monitoring and limits per regulatory requirements.
Are casino transactions tracked?
Monitoring and reporting on gambling transactions is standard procedure for regulatory compliance.
Can operations with gambling sites be hidden?
Transactions are documented for transparency and cannot be concealed from regulatory review.
Are there notifications about gambling expenses?
Alerts or notifications can be configured for certain types of payments, including gambling.
Are there special fees for gambling operations?
No special fees for gambling, but standard transfer or card processing fees apply.
Can limits be set on gambling?
Spending limits can be set for responsible gambling via account and card controls.
Is there a self-exclusion function?
Self-exclusion for gambling is supported as part of responsible banking.
Can access to gambling sites be restricted?
The bank may block payments to unauthorized gambling sites.
Is gambling expense control supported?
Clients can monitor and control gambling expenses through online banking tools.
Are there notifications about limit exceedance?
Alerts are issued when gambling or other spending limits are reached.
Can operations with casinos be blocked?
Casino payments may be blocked on request or for regulatory reasons.
Is there gambling expense statistics?
Spending analytics for gambling can be generated from transaction data in online banking.
Is a "cooling-off period" supported?
A cooling-off period can be set up through bank request or self-exclusion services.
Can help be obtained for gambling addiction?
The bank partners with third-party organizations offering help for problem gambling.
Is there partnership with player assistance organizations?
Partnerships with Danish problem gambling support organizations are maintained.
How to set up gambling expense notifications?
Notifications may be set up in online banking notification settings or by contacting customer service.
Which online casinos accept this payment method?
Danish licensed online casinos generally accept transfers from national banks; specifics are available at casino sites.
Are there exclusive partnerships with specific casinos?
There are no known exclusive casino partnerships; compliance is with national licensing.
Do conditions differ when used in different casinos?
Conditions may vary depending on casino policies and Danish banking regulations.
Are there special bonuses for using this method in casinos?
Bonuses for Lån & Spar Bank payments are not common; check with individual casinos.
Can the method be used for both deposits and withdrawals in casinos?
Usually both deposits and withdrawals are possible, subject to casino and bank policy.
Are there geographic restrictions for casino usage?
Payments to non-licensed or foreign gambling sites may be restricted by law.
How do casino operators typically process transactions from this method?
Licensed casino operators process payments via standard bank transfer or card settlement cycles.
Are there typical processing times when used with casinos?
Processing times for casino transactions match standard bank-to-casino transfer timing.
Do casinos usually charge additional fees for this method?
Additional casino fees are rare, but users should review individual casino terms.
Are there any known compatibility issues with major casino platforms?
No major compatibility issues have been reported with Danish-licensed casino platforms.