What is the official website of the payment service?
https://www.landsbankinn.is
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Where can I find the customer support contacts?
Customer support contacts are available on Landsbankinn's official website under the "Contact Us" section.
What is the hotline phone number?
The main customer service phone number is +354 410 4000.
Is there a toll-free support number?
There is no publicly listed toll-free number; standard Icelandic phone rates apply.
What is the email address for technical support?
The general support email is [email protected]; no distinct technical support email publicly specified.
Are there separate emails for different types of inquiries?
Yes, for corporate inquiries, the email is [email protected]; other specialized contacts may exist as per department.
Where can I find the online chat support?
Online chat support is accessible on the Landsbankinn website during business hours.
Does the chat support work 24/7?
Chat support is available weekdays from 9:00 to 17:00, not 24/7.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified support via Telegram or WhatsApp.
What are the support working hours?
Customer Service Centre operates Monday to Friday, 09:00 to 16:00.
Does support work on weekends and holidays?
Support is not available on weekends or public holidays.
Are there regional offices for in-person visits?
Yes, the bank has multiple branches including its main branch in Reykjavík and others across Iceland.
Where are the physical offices located?
The headquarters is in Reykjavík, with 35 branches nationwide throughout Iceland.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled via phone or online request form.
Are there representatives in different countries?
Landsbankinn operates primarily in Iceland; international representatives are limited or not present.
In which languages is support available?
Support is primarily available in Icelandic; English support is offered on request.
How quickly does support respond to requests?
Typical response times are within 1-2 business days for email and immediate via phone during hours.
Is there a priority system for VIP clients?
VIP clients receive priority handling and customized service packages.
Can I request a callback?
Callback requests can be made via online forms or phone.
When was the payment service founded?
Landsbankinn was founded in 2008, successor to the original Landsbanki established in 1885.
Who is the founder and owner of the service?
The Icelandic government founded Landsbankinn in 2008 and remains the principal owner.
In which country is the company registered?
Registered in Iceland.
What is the development history of the payment service?
Evolved from Landsbanki’s domestic operations with modernization in digital banking, payment initiation service, and acquiring services over recent years.
Have there been major updates or rebranding?
The bank was rebranded from New Landsbanki to Landsbankinn after the 2008 financial crisis; continuous updates include launching open banking services.
Who sits on the company's board of directors?
Board details are publicly available on the bank’s corporate governance website section; includes Icelandic financial and industry leaders.
Are there investors or partners in the service?
Principal owner is the Icelandic state; partners include RS2 Payments for acquiring, and Meniga for open banking services.
Does the company participate in stock trading?
Landsbankinn is state-owned and not publicly traded.
What is the company's market capitalization?
Not applicable as it is not publicly listed.
Are there subsidiary companies or branches?
The bank has multiple branches across Iceland; no publicly noted subsidiaries.
What licenses does the payment service have?
Holds full Icelandic banking licenses regulated by the Financial Supervisory Authority of Iceland.
In which jurisdictions does the service operate officially?
Operates officially in Iceland.
Are there licenses for cryptocurrency operations?
No publicly available licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
Fully complies with Icelandic and EU AML/KYC regulatory frameworks.
Are there security certificates (PCI DSS, etc.)?
Holds PCI DSS certification and other security compliance standards customary for banks.
Has the service undergone security audits?
Undergoes regular internal and third-party security audits.
Is there insurance for client funds?
Client deposits are covered under Iceland’s Depositors’ and Investors’ Guarantee Fund.
Which international standards does it comply with?
Complies with GDPR, PSD2, PCI DSS, and international banking regulatory standards.
Have there been any regulatory fines or violations?
No public record of fines or regulatory breaches.
Where can I find real reviews about the service?
User reviews can be found on Icelandic consumer forums, Trustpilot, and financial service review platforms.
What are the main user complaints?
Some users report branch closures or reduced hours and occasional online banking system slowdowns.
What do users most often praise the service for?
Praised for customer service quality, digital banking innovation, and convenience of the payment ecosystem.
Are there issues with fund withdrawals?
No widespread issues reported concerning fund withdrawals.
Is the interface convenient according to users?
The online and mobile banking interfaces receive favorable usability feedback.
Are clients satisfied with transaction speed?
Transaction processing speed is viewed as efficient and reliable.
Do users recommend this service?
High recommendation rates among Icelandic retail and corporate clients.
How do experts assess the service's reliability?
Experts recognize Landsbankinn as Iceland’s most innovative and stable financial institution.
Are there industry awards and recognitions?
The bank has received awards for customer service excellence and innovative financial solutions.
Does the service participate in payment system rankings?
Participates as Iceland’s leading bank in regional and Nordic banking system rankings.
Are there recommendations from financial regulators?
The bank is consistently endorsed by Icelandic financial regulators for sound practices.
What reputation does the service have among partners?
Holds a strong reputation for collaborative partnerships and payment technology innovation.
How do they evaluate solution innovation?
Highly rated for open banking, payment initiation, and merchant acquiring technology adoption.
Are there quality service certificates?
Holds certifications for quality management and security standards.
Does the company participate in industry conferences?
Active participant and speaker in Nordic and international banking conferences.
How does the service position itself in the market?
Positions itself as Iceland’s most progressive full-service bank focusing on innovation and customer experience.
Which fiat currencies does the service support?
Supports ISK, EUR, USD, GBP, and other major currencies for international payments.
Are cryptocurrencies supported? Which ones specifically?
Does not support cryptocurrency transactions.
Is there a proprietary cryptocurrency or token?
No proprietary token or cryptocurrency.
Can currencies be converted within the service?
Supports in-platform currency conversion for major fiat currencies.
What exchange rates are used for conversion?
Uses market rates with standard bank spread applied.
How often are exchange rates updated?
Exchange rates are updated continuously during trading hours.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currency support is limited; focus is on major global currencies.
Are there currency restrictions in different countries?
Currency restrictions align with international sanctions and regulatory policies.
What types of transfers does the service support?
Offers domestic transfers, international SWIFT, SEPA payments, and real-time payments within Iceland.
Can transfers be made between service users?
Peer-to-peer transfers within Landsbankinn are instant.
Are transfers to bank cards supported?
Transfers to bank cards are not standard; typically use bank account transfers.
Can money be transferred to bank accounts?
Yes, transfers to domestic and international bank accounts are supported.
Is bill payment available?
Bill payment services are available via online banking and app.
Are recurring payments supported?
Recurring payments setup is supported.
Can automatic transfers be set up?
Automatic scheduling of transfers is available.
Is payment scheduling available?
Payment scheduling functionalities exist.
Are group payments supported?
Group payments and payment splitting are supported via specific bank services.
Can payment links be created?
No confirmed public payment link creation service.
What are the minimum transaction amounts in the service?
No strict minimum for most standard transactions.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification status.
Are there daily limits on operations?
Daily transaction limits apply for security and compliance.
What monthly and annual limits are in effect?
Limits are applied per AML/KYC policies and customer profile.
Can limits be increased? How?
Limits can be increased after verification and bank approval.
Do limits differ for verified users?
Verified clients receive higher transaction limits.
Are there restrictions for new accounts?
New accounts have lower limits initially.
Do special limits apply in different countries?
Geographic restrictions observe international regulatory guidelines.
Can operations be temporarily blocked?
Transactions can be temporarily blocked for suspicious activity or regulatory reasons.
Are there limits on the number of daily operations?
Limits on transaction count mitigate fraud risk.
What are the minimum amounts for account funding?
Generally no minimum deposit for funding accounts.
What methods of funding are supported?
Funding via bank transfers, debit/credit cards, and other electronic payment methods.
Are there fees for funding?
Fees may apply depending on funding source and currency.
What are the minimum funding amounts?
Minimums vary by funding method.
How quickly are funds credited when funding?
Funds deposited by bank transfer usually credit same or next business day.
How can money be withdrawn from the system?
Withdrawals via ATM, online transfers, or bank branch services.
Are there fees for fund withdrawal?
Fees depend on withdrawal method and destination.
How long does withdrawal take?
Instant at ATMs, 1-3 business days for transfers.
What withdrawal limits are set?
Limits are based on account type and customer risk profile.
How quickly are funds credited when funding with a card?
Card funding typically processed instantly or within a few minutes.
How long does a bank transfer take?
Icelandic domestic transfers are immediate or processed within business day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfers are instantaneous.
Are there delays when funding on weekends?
Funding on weekends processed next business day.
Do holidays affect funding speed?
Yes, funding and withdrawal processing may be delayed during public holidays.
Can crediting be accelerated for a fee?
Express transfer options may be available for additional fees.
What determines the speed of funding processing?
Speed depends on payment method, banking hours, and verification processes.
Are there notifications about funding status?
Status updates are provided via app notifications or SMS.
What to do if funding takes too long?
Contact customer support with transaction details for assistance.
How quickly are withdrawal requests processed?
Typically within 1-3 business days.
How long does card withdrawal take?
ATM withdrawals are instant; card-related withdrawals vary.
How quickly do bank transfers arrive?
Bank transfers usually complete within the day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, processed on following business day.
Do holidays affect withdrawal speed?
Holidays delay processing times.
Can withdrawal be accelerated for an additional fee?
Some express withdrawal service may exist with fees.
What determines withdrawal processing time?
Processing depends on method, banking hours, and compliance checks.
Are there notifications about withdrawal status?
Customers are notified via SMS/app.
Can a withdrawal request be canceled?
Cancellation depends on processing status and bank policies.
How to register with the payment service?
Registration through branch, online banking sign-up with identity verification.
What data is needed to create an account?
Personal identification, contact information, proof of identity, and address.
Can registration be done without email?
Email is generally mandatory for account communication.
Is phone confirmation required during registration?
Phone verification is part of the process.
Are there age restrictions for registration?
Minimum age typically 18 years.
Can a corporate account be created?
Yes, corporate account services are available.
Is it required to provide real data?
Authentic identification is mandatory for compliance.
Are there country restrictions for registration?
Registration is restricted to Icelandic residents or those with legal ties.
How long does account activation take?
Usually within 1-3 business days.
What verification levels exist?
Basic and enhanced KYC levels depending on account type and usage.
What documents are required for basic verification?
Valid identification and proof of residence.
Are documents needed for full verification?
Additional financial documentation may be required.
Are digital copies of documents accepted?
Digital submission through secure portals is accepted.
How long does the verification procedure take?
Typically 1-5 business days.
Can the service be used without verification?
Limited; most features restricted until full verification.
What restrictions apply to unverified users?
Transaction and service limitations apply strictly to unverified accounts.
Is address confirmation required?
Yes, it is a standard process.
Is a selfie with documents required?
Increasingly required for identity verification.
How often do documents need to be updated?
Usually every 1-3 years or as mandated.
What encryption technologies does the service use?
Uses TLS/SSL and other banking-grade encryption technologies.
Is two-factor authentication supported?
2FA is supported and recommended.
Are there SMS confirmations for operations?
SMS and app confirmations are standard.
Is biometric authentication supported?
Biometric login supported within mobile applications.
Is blockchain technology used?
No public blockchain implementation.
Is there a multi-level security system?
Yes, including encryption, authentication, fraud monitoring, and layered protections.
How is user personal data protected?
Complies with GDPR and Icelandic data privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Bank employs DDoS mitigation techniques.
Are regular security audits conducted?
Regular mandatory audits are conducted.
What anti-phishing protection measures are provided?
Anti-phishing education, email security, and monitoring.
Is there a suspicious activity detection system?
Yes, the bank monitors transactions actively for fraud indicators.
How does the service combat money laundering?
Robust AML programs including monitoring, reporting, and customer due diligence.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked in line with regulation.
What to do when fraud is detected?
Contact bank immediately; follow fraud resolution procedures.
How to report suspicious activity?
Via phone, email, or online bank security contact.
Is there compensation for damage from fraudsters?
Consumer protection laws allow for some compensation after investigation.
What user rights exist for disputed transactions?
Legal rights to dispute charges under Icelandic and EU banking rules.
How to dispute account blocking?
Appeal through bank compliance and customer resolution departments.
Is there insurance against cyber attacks?
The bank maintains cyber security insurance coverage.
What fees does the service charge for transfers?
Fees vary by domestic, international, and currency type transfer.
Are there fees for account funding?
Funding fees depend on method; often free for domestic transfers.
Are fees charged for fund withdrawal?
Withdrawal fees may apply depending on channel and destination.
Are there fees for currency conversion?
Currency conversions incur standard bank fees.
Are there fees for account inactivity?
Inactivity fees may be applied after long dormant periods.
Are there account maintenance fees?
Some account types have maintenance fees.
Are fees charged for operation cancellation?
Generally no cancellation fees, except in certain conditions.
Are there fees for expedited operations?
Express services are usually subject to fees.
Are there hidden fees?
All fees are disclosed openly per regulatory requirements.
How are fees calculated for large amounts?
Large transactions may be subject to tiered fees or negotiated terms.
Are there different tariff plans in the service?
Different levels for retail, premium, and corporate accounts.
What advantages does VIP status provide?
VIP clients receive preferential service, fee discounts, and tailored offers.
How to get preferential conditions?
Through account upgrades and relationship management.
Are there free operations per month?
Some free transactions are included based on account type.
Are there discounts for active users?
Discounts for high usage or banking volume are available.
Are there corporate tariffs?
Yes, special tariffs exist for corporate banking.
Can individual conditions be obtained?
Custom terms are possible on request.
Do promotional codes work for fee reduction?
Typically not used in traditional banking.
Are there cashback programs?
Cashback offered through credit card partnerships.
Are there discounts for transaction volumes?
Transaction volume discounts are available.
Is there an official mobile application?
Yes, Landsbankinn offers an official mobile banking app.
On which platforms is the application available?
Available on iOS and Android devices.
What functions are available in the mobile application?
Account management, payments, transfers, card settings, notifications.
Does functionality differ from the web version?
Mobile apps are optimized but include most web functionality.
Is Touch ID/Face ID supported?
Yes, biometric login supported.
Can the application work offline?
Limited offline features; internet needed for transactions.
Are there push notifications about operations?
Push notifications alert users to transaction activity.
Is dark theme supported?
Dark mode available depending on app version.
How often is the mobile application updated?
Updated regularly to enhance features and security.
Are there beta versions of the application?
Beta testing programs exist sporadically.
Is the web interface of the service convenient?
The web interface is user-friendly and modern.
Is responsive design supported?
Fully supports responsive web design.
In which languages is the interface available?
Available in Icelandic and English.
Is there a night mode for the website?
Not explicitly confirmed.
Are hotkeys supported?
Hotkeys are uncommon on banking websites.
Can data be exported?
Transaction data and statements can be exported.
Is there an API for developers?
APIs are offered for corporate clients and partners.
Is integration with other services supported?
Integrations with accounting and financial software are supported.
How often is the web interface updated?
Updated periodically for security and usability.
Are there virtual cards in the service?
Virtual cards are offered as part of card services.
Can disposable cards be created?
Disposable or temporary cards are available.
Is multi-currency account functionality supported?
Multi-currency accounts and transfers are supported.
Are there investment products?
Offers investment and wealth management products.
Can interest be earned on balance?
Interest earning depends on account type.
Are there credit products?
Credit card and loan products provided.
Is P2P trading supported?
Peer-to-peer trading is not supported.
Can cryptocurrencies be bought/sold?
Cryptocurrency services are not offered.
Is there acquiring for business?
Merchant acquiring services are provided using RS2 platform.
Are mass payouts supported?
Bulk payment services are available for business clients.
Is there a loyalty program in the service?
Loyalty programs linked to card usage exist.
How are bonus points earned?
Points earned through partnered card transactions.
Is there cashback for operations?
Cashback is available via some card products.
Are there referral programs?
Referral incentives may be limited.
What privileges do VIP clients have?
VIP clients receive personalized services and exclusive benefits.
Are there seasonal promotions and offers?
Seasonal offers are occasionally available.
Can premium status be obtained?
Premium banking service upgrades available.
Are there partner discounts?
Partner discounts linked to card programs.
Are there corporate loyalty programs?
Yes, for business customers.
Does the service allow operations with online casinos?
Gambling transaction support is restricted under Icelandic law.
Are there restrictions on gambling transactions?
Strict controls and monitoring exist for gambling payments.
Can accounts be blocked for casino play?
Accounts may be blocked for suspicious gambling-related activity.
How does the service view gambling?
Operates under strict compliance with gambling regulations.
Are there special conditions for gambling?
Additional terms and verification may apply.
Are casino transactions tracked?
Gambling-related transactions are monitored for compliance.
Can operations with gambling sites be hidden?
Transactions must be transparent per regulations.
Are there notifications about gambling expenses?
No specific gambling expense alerts.
Are there special fees for gambling operations?
Fees vary depending on merchant type.
Can limits be set on gambling?
Spending limits may be set by users or the bank.
Is there a self-exclusion function?
Self-exclusion programs are supported through external organizations.
Can access to gambling sites be restricted?
Banks do not block site access but regulate payments.
Is gambling expense control supported?
Expense monitoring tools are available generally.
Are there notifications about limit exceedance?
Alerts for spending limits are provided.
Can operations with casinos be blocked?
Yes, under regulatory compliance.
Is a "cooling-off period" supported?
Handled by regulators more than banks.
Can help be obtained for gambling addiction?
Supported by specialized external bodies.
Is there partnership with player assistance organizations?
No public partnerships known.
How to set up gambling expense notifications?
Use app-based alerts or external tools.
Which online casinos accept this payment method?
No specific documentation.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Vary by casino policies.
Are there special bonuses for using this method in casinos?
No known bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Depends on casino and card network policies.
Are there geographic restrictions for casino usage?
Follow Icelandic and international gambling laws.
How do casino operators typically process transactions from this method?
Processed as standard bank or card payments.
Are there typical processing times when used with casinos?
Align with normal transfer times.
Do casinos usually charge additional fees for this method?
Fees possible but vary by casino.
Are there any known compatibility issues with major casino platforms?
No issues publicly known.