What is the official website of the payment service?
The official website of Lollands Bank payment service is https://www.lollandsbank.dk/
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contact information is available on the bank's contact page at https://www.lollandsbank.dk/kontakt/
What is the hotline phone number?
The main customer service phone number is +45 54 92 11 33
Is there a toll-free support number?
There is no verified information about a toll-free support number specifically for Lollands Bank.
What is the email address for technical support?
The general contact email is [email protected]; no specific technical support email was found.
Are there separate emails for different types of inquiries?
Specialized contact forms are available for business and association customers but no specific multiple email addresses publicly listed.
Where can I find the online chat support?
No verified information on online chat support location or availability was found.
Does the chat support work 24/7?
No verification of 24/7 chat support availability for Lollands Bank.
Is there support through messengers (Telegram, WhatsApp)?
No confirmed availability of support via Telegram or WhatsApp.
What are the support working hours?
Customer support is available Monday to Friday from 10:00 to 16:00.
Does support work on weekends and holidays?
Support is not available on weekends and holidays.
Are there regional offices for in-person visits?
Yes, Lollands Bank operates regional offices allowing in-person visits.
Where are the physical offices located?
The main office is located at Nybrogade 3, 4900 Nakskov, Denmark.
Can I schedule a personal meeting?
Personal meeting scheduling is available through direct contact but no detailed online system information provided.
Are there representatives in different countries?
No confirmed information on international representatives outside Denmark.
In which languages is support available?
Support is primarily available in Danish.
How quickly does support respond to requests?
Typical response times are not officially detailed but standard practice is same-day during working hours.
Is there a priority system for VIP clients?
No confirmed information on VIP priority support.
Can I request a callback?
Callback service availability is not specifically published.
When was the payment service founded?
Lollands Bank was founded on February 9, 1907.
Who is the founder and owner of the service?
Founded by local farmers and traders from West Lolland; currently owned privately as a local Danish bank.
In which country is the company registered?
The company is registered in Denmark.
What is the development history of the payment service?
Established as Lollands Handels- og Landbrugsbank, it evolved into a regional bank offering retail and business banking services; ongoing product expansions include loans, mortgages, savings, payment cards, and digital banking.
Have there been major updates or rebranding?
No major rebranding events publicly recorded recently; steady modernization of digital services such as mobile banking.
Who sits on the company's board of directors?
Specific current board members are not publicly disclosed in search results.
Are there investors or partners in the service?
Operates independently with partnerships typical of Danish banks; no public major investor listings.
Does the company participate in stock trading?
The bank is not publicly traded on stock exchanges.
What is the company's market capitalization?
Not applicable as the bank is not publicly listed.
Are there subsidiary companies or branches?
The bank has regional branches mainly in Denmark.
What licenses does the payment service have?
Licensed by the Danish Financial Supervisory Authority (Finanstilsynet), reference number 6520.
In which jurisdictions does the service operate officially?
Officially operates within Denmark.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
Yes, as a regulated Danish bank it complies fully with AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
No explicit public information on PCI DSS certification however standard banking security certifications expected.
Has the service undergone security audits?
No specific public details on security audits, but regulatory compliance implies regular audits.
Is there insurance for client funds?
Deposits are protected up to 100,000 EUR by the Danish deposit guarantee scheme.
Which international standards does it comply with?
Complies with Danish and EU banking regulations and supervisory standards.
Have there been any regulatory fines or violations?
No publicly available records of regulatory fines or violations.
Where can I find real reviews about the service?
User feedback may be found on Danish financial forums and local banking review sites.
What are the main user complaints?
No specific complaint trends identified in available data, common banking issues can be expected.
What do users most often praise the service for?
Customers typically praise personalized service and local presence.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported.
Is the interface convenient according to users?
The digital banking interface is reported as functional with available mobile app support.
Are clients satisfied with transaction speed?
Transaction speeds align with industry norms for a regional bank.
Do users recommend this service?
Many local customers recommend the bank for regional banking needs.
How do experts assess the service's reliability?
Experts view Lollands Bank as a stable local financial institution with sound risk management.
Are there industry awards and recognitions?
No notable industry awards publicly referenced.
Does the service participate in payment system rankings?
No specific participation or rankings publicly listed.
Are there recommendations from financial regulators?
The bank operates in compliance with Danish financial regulatory recommendations.
What reputation does the service have among partners?
Known for reliable cooperation within the Danish banking sector.
How do they evaluate solution innovation?
Innovation is moderate, focusing on secure digital banking and card payments.
Are there quality service certificates?
Specific quality certificates not publicly referenced.
Does the company participate in industry conferences?
No public information on event participation.
How does the service position itself in the market?
Positioned as a regional bank with a focus on personalized customer service and local business banking.
Which fiat currencies does the service support?
Primarily Danish kroner (DKK), also accepts EUR for certain transactions.
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrencies supported.
Can currencies be converted within the service?
Currency conversion available mainly for EUR and DKK in foreign exchange-related services.
What exchange rates are used for conversion?
Standard market rates apply with typical banking spreads.
How often are exchange rates updated?
Exchange rates update regularly according to market fluctuations.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Exotic currencies not supported.
Are there currency restrictions in different countries?
Services mainly limited to Denmark and SEPA countries.
What types of transfers does the service support?
SEPA transfers, domestic payments, international transfers via SWIFT.
Can transfers be made between service users?
Internal transfers between accounts are supported.
Are transfers to bank cards supported?
Transfers to cards may be supported, typically for card payments.
Can money be transferred to bank accounts?
Bank account transfers supported domestically and internationally.
Is bill payment available?
Bill payment services are provided.
Are recurring payments supported?
Recurring payment setup is available.
Can automatic transfers be set up?
Automatic transfers scheduling is supported.
Is payment scheduling available?
Payment scheduling functionality is present.
Are group payments supported?
Group payment or splitting capabilities are not specifically listed.
Can payment links be created?
Payment link creation is not confirmed.
What are the minimum transaction amounts in the service?
Minimum transaction limits depend on payment type; no specific public data found.
What are the maximum amounts that can be transferred?
Maximum limits follow regulatory and internal bank policies; no exact figures available.
Are there daily limits on operations?
Daily transaction limits exist consistent with anti-fraud and compliance standards.
What monthly and annual limits are in effect?
Monthly and annual limits follow regulatory and bank rules; unspecified publicly.
Can limits be increased? How?
Limits may be increased upon verification and customer request following bank procedure.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts have initial limits for security.
Do special limits apply in different countries?
Country-specific limits can apply based on regulatory frameworks.
Can operations be temporarily blocked?
Yes, operations can be blocked due to suspicious activity or compliance issues.
Are there limits on the number of daily operations?
Limits on transaction counts apply for fraud prevention.
What are the minimum amounts for account funding?
Minimum funding amounts vary by method; specific data not public.
What methods of funding are supported?
Supported funding methods include bank transfer, debit cards, and digital payments.
Are there fees for funding?
Deposit fees are minimal or none for standard methods.
What are the minimum funding amounts?
Minimum amount thresholds depend on method.
How quickly are funds credited when funding?
Funds are usually credited within the same business day for domestic transfers.
How can money be withdrawn from the system?
Withdrawals possible via bank transfer and ATM/debit card usage.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on channel and currency.
How long does withdrawal take?
Withdrawals typically process within 1-3 business days.
What withdrawal limits are set?
Limits exist per bank policy and regulatory requirements.
How quickly are funds credited when funding with a card?
Card funding credits are often immediate or within hours.
How long does a bank transfer take?
Domestic bank transfers normally take 1 business day; international can take longer.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfers are usually instant.
Are there delays when funding on weekends?
Weekend funding may be delayed until next business day.
Do holidays affect funding speed?
Bank holidays can delay processing times.
Can crediting be accelerated for a fee?
No public info on express crediting for fees.
What determines the speed of funding processing?
Processing speed depends on method used and banking hours.
Are there notifications about funding status?
Customers generally receive notifications of funding status via online banking.
What to do if funding takes too long?
If funding is delayed, contact customer support for investigation.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within banking hours, usually within 1-3 days.
How long does card withdrawal take?
Card withdrawal times vary but typically within 1-3 days.
How quickly do bank transfers arrive?
Domestic transfers usually arrive within 1 business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals on weekends are typically processed next business day.
Do holidays affect withdrawal speed?
Holidays delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
No public info on expedited withdrawals for fee.
What determines withdrawal processing time?
Processing time depends on method, time and day of request.
Are there notifications about withdrawal status?
Withdrawal status notifications are generally provided.
Can a withdrawal request be canceled?
Cancellation depends on processing stage; typically possible before final processing.
How to register with the payment service?
Registration is done online via the bank's website or in branch, requiring personal identification and contact details.
What data is needed to create an account?
Basic data includes name, address, identification number, contact info, and proof of identity.
Can registration be done without email?
Email is generally required for account registration and communication.
Is phone confirmation required during registration?
Phone verification may be required as part of KYC.
Are there age restrictions for registration?
Minimum age requirement is typically 18 years.
Can a corporate account be created?
Yes, business accounts are available with additional documentation.
Is it required to provide real data?
Yes, real and verifiable data is required to comply with AML/KYC.
Are there country restrictions for registration?
Registration is generally limited to residents of Denmark or with legal presence.
How long does account activation take?
Account activation usually completes within few business days after verification.
What verification levels exist?
Basic and enhanced verification levels are standard.
What documents are required for basic verification?
Valid government-issued ID and proof of address.
Are documents needed for full verification?
Additional documents like tax info, proof of income may be required.
Are digital copies of documents accepted?
Digital submission of verification documents is standard practice.
How long does the verification procedure take?
Verification typically takes 1-3 business days.
Can the service be used without verification?
Limited services available without verification; verification required for full access.
What restrictions apply to unverified users?
Unverified users face limits on transactions and access.
Is address confirmation required?
Yes, address verification is required as part of KYC.
Is a selfie with documents required?
The selfie requirement is increasing in the industry for identity proof but no specific public info available for Lollands Bank.
How often do documents need to be updated?
Documents may need updating every few years or upon significant changes.
What encryption technologies does the service use?
The bank uses industry-standard encryption protocols such as TLS to protect customer data.
Is two-factor authentication supported?
Two-factor authentication (2FA) is supported for enhanced security.
Are there SMS confirmations for operations?
SMS confirmations for certain transactions are standard security practice.
Is biometric authentication supported?
Biometric authentication is supported on the mobile application.
Is blockchain technology used?
No public information on blockchain use by Lollands Bank.
Is there a multi-level security system?
Yes, multi-layered security measures are implemented to protect transactions and data.
How is user personal data protected?
Personal data is protected under GDPR with strong privacy and security controls.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrencies are not supported.
Is there DDoS attack protection?
Standard DDoS protection measures are implemented as part of IT security.
Are regular security audits conducted?
Regular security audits are conducted in compliance with regulatory requirements.
What anti-phishing protection measures are provided?
Anti-phishing education and technology measures are used to protect customers.
Is there a suspicious activity detection system?
Yes, continuous monitoring for suspicious banking activity is in place.
How does the service combat money laundering?
AML processes include customer identity verification, transaction monitoring, and reporting controls.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked or restricted pending investigation.
What to do when fraud is detected?
Customers should report suspected fraud immediately to the bank's fraud department.
How to report suspicious activity?
Suspicious activity can be reported via customer support channels.
Is there compensation for damage from fraudsters?
Fraud protection policies may cover certain damages depending on circumstances.
What user rights exist for disputed transactions?
Users have the right to dispute unauthorized or erroneous transactions under banking regulations.
How to dispute account blocking?
Account blocking disputes can be initiated by contacting customer service.
Is there insurance against cyber attacks?
The bank likely holds cyber risk insurance as part of operational risk management but not publicly confirmed.
What fees does the service charge for transfers?
Transfer fees vary based on transfer type; domestic SEPA transfers may be low or free, international transfers incur charges.
Are there fees for account funding?
Generally, no fees for standard account funding methods.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method and amount; possible fees for international withdrawals.
Are there fees for currency conversion?
Currency conversion fees apply typically as a percentage of the amount.
Are there fees for account inactivity?
No known inactivity fees reported.
Are there account maintenance fees?
Maintenance fees may apply depending on account type but no exact figures found.
Are fees charged for operation cancellation?
Cancellation fees are uncommon but may apply based on transaction type.
Are there fees for expedited operations?
No public information on express service fees.
Are there hidden fees?
The bank is subject to Danish regulations requiring fee transparency; hidden fees are unlikely.
How are fees calculated for large amounts?
Large transaction fees are calculated based on flat fees or percentage tiers per bank policy.
Are there different tariff plans in the service?
Different pricing plans may apply for retail, business, and premium customers.
What advantages does VIP status provide?
No specific VIP status or related advantages publicly listed.
How to get preferential conditions?
Preferential banking conditions are generally available for premium or business customers.
Are there free operations per month?
Free transactions may be included depending on account type.
Are there discounts for active users?
No explicit discount programs identified.
Are there corporate tariffs?
Corporate tariffs and pricing are available for business accounts.
Can individual conditions be obtained?
Individual pricing arrangements may be possible via negotiation.
Do promotional codes work for fee reduction?
No information found on promotional codes for banking fees.
Are there cashback programs?
Cashback programs are not prominently advertised.
Are there discounts for transaction volumes?
Volume discounts are possible in business banking, common industry practice.
Is there an official mobile application?
Yes, Lollands Bank offers an official mobile banking app available on Android and iOS.
On which platforms is the application available?
The app is available on Android (Google Play Store) and iOS platforms.
What functions are available in the mobile application?
Features include account overview, transaction history, payments, card management, and secure login.
Does functionality differ from the web version?
Mobile app offers core features optimized for mobile; some advanced functions typically reserved for the web.
Is Touch ID/Face ID supported?
Yes, biometric authentication such as Touch ID and Face ID is supported.
Can the application work offline?
Limited offline functionality; core banking functions require internet connectivity.
Are there push notifications about operations?
Push notifications for transactions and alerts are supported.
Is dark theme supported?
No verified information about dark mode availability.
How often is the mobile application updated?
Regular updates occur to maintain security and introduce features.
Are there beta versions of the application?
No public information on beta testing programs.
Is the web interface of the service convenient?
The web platform is designed to be user-friendly and straightforward.
Is responsive design supported?
Yes, the website supports responsive design for mobile and desktop use.
In which languages is the interface available?
The interface is primarily in Danish.
Is there a night mode for the website?
No confirmed night mode on the web interface.
Are hotkeys supported?
No information on keyboard shortcuts support.
Can data be exported?
Exporting transaction data is commonly supported for account statements.
Is there an API for developers?
No public developer API available.
Is integration with other services supported?
Integration with financial management tools may be possible through standard protocols.
How often is the web interface updated?
Updates occur periodically aligned with security patches and feature improvements.
Are there virtual cards in the service?
No specific public information on virtual card issuance.
Can disposable cards be created?
Not confirmed.
Is multi-currency account functionality supported?
Multi-currency accounts are not prominently featured.
Are there investment products?
Yes, investment services including mutual funds and trading accounts are offered.
Can interest be earned on balance?
Interest is offered on certain savings and deposit accounts.
Are there credit products?
Credit products include consumer loans, car loans, and mortgage loans.
Is P2P trading supported?
No public evidence of peer-to-peer trading.
Can cryptocurrencies be bought/sold?
Cryptocurrencies are not supported.
Is there acquiring for business?
Merchant services and payment processing are available to business customers.
Are mass payouts supported?
Bulk payment services are likely available in business banking.
Is there a loyalty program in the service?
No public loyalty program disclosed.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No confirmed cashback offers.
Are there referral programs?
No public referral program details found.
What privileges do VIP clients have?
No public data on VIP privileges.
Are there seasonal promotions and offers?
No public seasonal promotions indicated.
Can premium status be obtained?
Premium accounts exist but details are limited.
Are there partner discounts?
No publicly listed partner discounts.
Are there corporate loyalty programs?
Corporate clients may benefit from tailored services but no specific programs noted.
Does the service allow operations with online casinos?
No publicly available statements on online casino transactions.
Are there restrictions on gambling transactions?
Standard regulatory restrictions on gambling transactions apply.
Can accounts be blocked for casino play?
Accounts can be blocked if gambling activities breach terms or regulatory rules.
How does the service view gambling?
The bank follows regulatory frameworks that govern gambling-related transactions.
Are there special conditions for gambling?
No special gambling-specific terms publicly disclosed.
Are casino transactions tracked?
Transactions are monitored as part of anti-money laundering controls.
Can operations with gambling sites be hidden?
Transaction privacy adheres to legal and regulatory requirements without concealment.
Are there notifications about gambling expenses?
No specific gambling expense alert systems referenced.
Are there special fees for gambling operations?
No specific fees for gambling transactions disclosed.
Can limits be set on gambling?
No public gambling limit management features indicated.
Is there a self-exclusion function?
Self-exclusion is not publicly noted as a bank feature.
Can access to gambling sites be restricted?
Not publicly confirmed.
Is gambling expense control supported?
No public indication.
Are there notifications about limit exceedance?
No information found.
Can operations with casinos be blocked?
Blocking of suspicious or non-compliant transactions is standard practice.
Is a "cooling-off period" supported?
No public information.
Can help be obtained for gambling addiction?
Not a standard bank service.
Is there partnership with player assistance organizations?
Not publicly indicated.
How to set up gambling expense notifications?
Not applicable.
Which online casinos accept this payment method?
No specific casino partnerships.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Deposits to gambling sites may face geographic regulatory restrictions.
How do casino operators typically process transactions from this method?
Processed as standard card or bank transfer payments under respective regulations.
Are there typical processing times when used with casinos?
Processing times align with normal card or bank transfer times.
Do casinos usually charge additional fees for this method?
Some casinos may impose fees, but this is casino-dependent.
Are there any known compatibility issues with major casino platforms?
No known issues reported.