What is the official website of the payment service?
The official website for Marcus UK is https://www.marcus.co.uk
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Where can I find the customer support contacts?
Customer support contacts can be found on Marcus UK's official website under the "Contact Us" section and through their customer care phone page.
What is the hotline phone number?
The main customer service phone number is 0800 085 6789 (UK) or +44 203 901 3353 for international calls.
Is there a toll-free support number?
Yes, 0800 085 6789 is a toll-free support number for UK customers.
What is the email address for technical support?
There is no publicly confirmed specific technical support email; general inquiries are typically handled through web forms and phone support.
Are there separate emails for different types of inquiries?
Marcus UK primarily uses a contact form on their website for various queries; specific departmental emails are not widely published.
Where can I find the online chat support?
There is limited information on dedicated online chat support for Marcus UK; customer interactions are primarily through phone and web contact forms.
Does the chat support work 24/7?
Not applicable due to lack of confirmed 24/7 online chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information indicating support via Telegram or WhatsApp.
What are the support working hours?
Customer support operates typically from 8am to 8pm, Monday to Friday.
Does support work on weekends and holidays?
Support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
Marcus UK is primarily a digital-only bank without widespread regional physical offices for customer visits.
Where are the physical offices located?
The registered office related to Marcus & Marcus Limited is at 142 St. Marks Road, Enfield, England EN1 1BJ; their service operations are largely digital.
Can I schedule a personal meeting?
Personal meeting scheduling is not a standard service, as Marcus UK focuses on digital banking services.
Are there representatives in different countries?
Marcus UK primarily serves the UK market; international representatives or branches are not publicly listed.
In which languages is support available?
Customer support is primarily available in English.
How quickly does support respond to requests?
Average response times vary; phone support is immediate during business hours, but email or form responses may take 1-3 business days.
Is there a priority system for VIP clients?
There is no public information about a dedicated VIP priority support system for Marcus UK.
Can I request a callback?
Callback services are not prominently advertised; contacting by phone is the primary method.
When was the payment service founded?
Marcus UK was launched by Goldman Sachs in the UK market around early 2021.
Who is the founder and owner of the service?
Marcus UK is owned and operated by Goldman Sachs, a major global financial services firm.
In which country is the company registered?
Marcus UK operates under the United Kingdom jurisdiction, regulated as a part of Goldman Sachs International.
What is the development history of the payment service?
Marcus UK began as an extension of the US Marcus brand by Goldman Sachs, designed to offer savings accounts and fixed-rate products online in the UK since 2021.
Have there been major updates or rebranding?
Marcus UK has maintained consistent branding as a digital-only savings bank; there are no major rebranding events reported.
Who sits on the company's board of directors?
Detailed board members specific to Marcus UK are not publicly listed separately; Goldman Sachs International’s executive leadership applies.
Are there investors or partners in the service?
Marcus UK is wholly owned by Goldman Sachs; no separate investors or partners are publicly disclosed.
Does the company participate in stock trading?
Goldman Sachs, the parent company, is publicly traded (NYSE: GS), but Marcus UK itself is not separately listed.
What is the company's market capitalization?
Goldman Sachs had a market capitalization in the range of $100 billion+ as of mid-2025; Marcus UK’s individual valuation is not separately available.
Are there subsidiary companies or branches?
Marcus UK functions under the Goldman Sachs group; it does not have separate subsidiaries or branches beyond Goldman Sachs International’s UK entity.
What licenses does the payment service have?
Marcus UK is authorized by the Financial Conduct Authority (FCA) and regulated under FCA and Prudential Regulation Authority (PRA) rules as a UK deposit taker.
In which jurisdictions does the service operate officially?
Marcus UK operates officially within the United Kingdom.
Are there licenses for cryptocurrency operations?
Marcus UK does not have licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
Yes, Marcus UK complies fully with UK AML and KYC regulations as mandated by the FCA.
Are there security certificates (PCI DSS, etc.)?
Marcus UK adheres to PCI DSS standards for payment security and employs recognized financial services security certifications.
Has the service undergone security audits?
Regular security audits are standard; Marcus UK, as part of Goldman Sachs, follows strict audit and compliance protocols.
Is there insurance for client funds?
Client deposits are protected up to £85,000 under the UK Financial Services Compensation Scheme (FSCS).
Which international standards does it comply with?
Marcus UK complies with UK and EU financial regulatory standards including GDPR, PSD2, and FCA rules.
Have there been any regulatory fines or violations?
There are no publicly known recent regulatory fines or violations specific to Marcus UK.
Where can I find real reviews about the service?
Reviews are available on Trustpilot, Apple App Store, Google Play Store, and UK financial forums like MoneySavingExpert.
What are the main user complaints?
Common complaints include slow support response times, transfer delays especially on weekends, and lack of transparency on some operational policies.
What do users most often praise the service for?
Users frequently praise competitive interest rates, easy-to-use digital interface, and reliable payment transfers.
Are there issues with fund withdrawals?
Some users have reported delays in withdrawals, particularly when transferring funds outside normal working hours.
Is the interface convenient according to users?
The digital interface is generally rated as user-friendly and convenient, especially the mobile app.
Are clients satisfied with transaction speed?
Transaction speeds within the UK banking system are mostly satisfactory, with occasional delays noted.
Do users recommend this service?
Many users recommend Marcus UK for savings products, though the referral rate is moderated by service quality concerns.
How do experts assess the service's reliability?
Financial technology experts view Marcus UK as a credible, reliable digital banking service backed by Goldman Sachs.
Are there industry awards and recognitions?
Marcus UK has received recognition in UK savings account awards for competitive interest rates.
Does the service participate in payment system rankings?
Marcus UK is often included in online savings account rankings and reviews, though not payment system-specific rankings.
Are there recommendations from financial regulators?
Marcus UK is authorized and regulated by the FCA, endorsing its compliance with UK financial regulations.
What reputation does the service have among partners?
Marcus UK maintains a solid reputation among UK financial ecosystem partners as a reliable digital bank.
How do they evaluate solution innovation?
The service is recognized for innovation in providing a fully digital, app-based savings experience within a traditional banking group.
Are there quality service certificates?
Marcus UK operates with standard financial service certifications ensuring quality and security compliance.
Does the company participate in industry conferences?
Goldman Sachs participates broadly in industry events; specific Marcus UK participation is not widely publicized.
How does the service position itself in the market?
Marcus UK positions itself as a competitive, online-only savings bank offering simple, high-interest savings products with a strong brand support.
Which fiat currencies does the service support?
Marcus UK supports GBP (British Pound Sterling) exclusively for its savings and related accounts.
Are cryptocurrencies supported? Which ones specifically?
Marcus UK does not support cryptocurrency transactions or holdings.
Is there a proprietary cryptocurrency or token?
Marcus UK does not have a native cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are not offered; account operations are GBP-only.
What exchange rates are used for conversion?
Not applicable due to GBP-only currency support.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
Not supported.
Can exotic currencies be handled?
Not handled.
Are there currency restrictions in different countries?
Operating only in the UK; GBP only.
What types of transfers does the service support?
Supports transfers to and from linked UK bank accounts, internal account transfers, and withdrawal payments generally via faster payments or BACS.
Can transfers be made between service users?
Transfers between Marcus UK users internally are supported.
Are transfers to bank cards supported?
Direct transfers to bank cards are not standard; transfers are typically via bank account links.
Can money be transferred to bank accounts?
Yes, transfers to external UK bank accounts are supported.
Is bill payment available?
Marcus UK does not currently offer direct bill payment services.
Are recurring payments supported?
Recurring payments or direct debit setup is not a core feature.
Can automatic transfers be set up?
Automatic savings plans or transfers are offered in some Marcus products.
Is payment scheduling available?
Payment scheduling features are limited, focusing mostly on manual transfers.
Are group payments supported?
Group payment or splitting features are not supported.
Can payment links be created?
Payment link generation is not a supported feature.
What are the minimum transaction amounts in the service?
Minimum deposits sometimes start from £1 or £10 depending on account types.
What are the maximum amounts that can be transferred?
Transfer limits depend on linked bank rules; no specific Marcus UK caps publicly listed.
Are there daily limits on operations?
Daily limits adhere to FCA and banking standards but specifics are not publicly detailed.
What monthly and annual limits are in effect?
Monthly and annual transaction limits depend on account verification and linked bank constraints.
Can limits be increased? How?
Limits can be increased through additional verification and account upgrade processes.
Do limits differ for verified users?
Verified users generally have higher limits than unverified or newly created accounts.
Are there restrictions for new accounts?
New accounts typically have lower limits and staged functionalities until verification is completed.
Do special limits apply in different countries?
Operating only in the UK; no country-specific limit variation applies.
Can operations be temporarily blocked?
Yes, accounts or transactions can be temporarily blocked for fraud prevention or compliance checks.
Are there limits on the number of daily operations?
Some limits on transaction frequency may apply as per regulatory and system rules.
What are the minimum amounts for account funding?
Minimum funding amounts start from low thresholds such as £1 or £10 depending on product.
What methods of funding are supported?
Funding is mainly via linked UK bank account transfers (Faster Payments).
Are there fees for funding?
Marcus UK does not charge fees for funding accounts via transfer.
What are the minimum funding amounts?
Minimum amounts vary by product but typically low, e.g., £1+.
How quickly are funds credited when funding?
Funds usually appear within minutes to same day during business hours.
How can money be withdrawn from the system?
Withdrawals are made to linked bank accounts via Faster Payments or BACS.
Are there fees for fund withdrawal?
No fees generally charged for withdrawals.
How long does withdrawal take?
Withdrawals typically process within 1 business day.
What withdrawal limits are set?
Limits follow FCA and banking partner rules; specifics not publicly disclosed.
How quickly are funds credited when funding with a card?
Card funding is typically not a funding option; bank transfer is primary.
How long does a bank transfer take?
Bank transfers usually take minutes to reach Marcus during weekdays.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Internal transfers between Marcus users are instant.
Are there delays when funding on weekends?
Weekend funding can be delayed until next business day.
Do holidays affect funding speed?
Public holidays delay processing similar to weekends.
Can crediting be accelerated for a fee?
No public info on express funding fees.
What determines the speed of funding processing?
Processing speed depends on banking network hours and interbank clearing times.
Are there notifications about funding status?
Users receive notifications via app or email on funding status.
What to do if funding takes too long?
Contact customer support, check bank account details, and verify transfer status.
How quickly are withdrawal requests processed?
Withdrawal requests are processed usually within same or next business day.
How long does card withdrawal take?
Not applicable.
How quickly do bank transfers arrive?
Typically within minutes or up to 1 business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, withdrawals requested on weekends process next business day.
Do holidays affect withdrawal speed?
Yes, processing is suspended or delayed on holidays.
Can withdrawal be accelerated for an additional fee?
No information available on express withdrawal fees.
What determines withdrawal processing time?
Banking network schedules and compliance checks influence timing.
Are there notifications about withdrawal status?
Users receive notifications of withdrawal processing via app or email.
Can a withdrawal request be canceled?
Withdrawal cancellation is usually not possible once processing has started.
How to register with the payment service?
Registration is online via the Marcus UK website or mobile app with identity verification.
What data is needed to create an account?
Personal details, UK address, date of birth, and identification documents.
Can registration be done without email?
Email is standard for registration and communication.
Is phone confirmation required during registration?
Phone verification may be required to secure account setup.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Marcus UK focuses on personal savings; corporate accounts are not a primary offering.
Is it required to provide real data?
Yes, real and accurate information and ID documents are required by law.
Are there country restrictions for registration?
Registration is restricted to UK residents.
How long does account activation take?
Activation usually takes minutes to a few hours after verification.
What verification levels exist?
Basic ID verification and enhanced verification for higher limits.
What documents are required for basic verification?
Valid UK ID such as passport or driver’s license and proof of address.
Are documents needed for full verification?
Enhanced verification may require additional proofs like utility bills or bank statements.
Are digital copies of documents accepted?
Yes, digital uploads of documents are accepted.
How long does the verification procedure take?
Verification typically completes within hours to 1-3 business days.
Can the service be used without verification?
Some limited functionality may be available but full service requires verification.
What restrictions apply to unverified users?
Unverified accounts have lower limits and restricted access.
Is address confirmation required?
Yes, address verification is required for full account access.
Is a selfie with documents required?
Yes, selfie or photo verification is part of identity confirmation.
How often do documents need to be updated?
Documents are usually refreshed every few years or as requested by compliance.
What encryption technologies does the service use?
Uses TLS encryption, AES standards, and secure banking protocols.
Is two-factor authentication supported?
Yes, 2FA is supported and recommended for account security.
Are there SMS confirmations for operations?
SMS confirmations are used for some transactions and security alerts.
Is biometric authentication supported?
Biometric logins like fingerprint and Face ID are supported on mobile apps.
Is blockchain technology used?
No public information indicating use of blockchain technology.
Is there a multi-level security system?
Yes, Marcus UK uses layered security including encryption, authentication, and monitoring.
How is user personal data protected?
Personal data is protected under GDPR and encrypted in transit and at rest.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Standard enterprise-grade DDoS protections are in place.
Are regular security audits conducted?
Yes, regular internal and external security audits are conducted.
What anti-phishing protection measures are provided?
Email and app alerts, secure login protocols, and fraud detection systems are used.
Is there a suspicious activity detection system?
Yes, sophisticated monitoring for unusual transactions is implemented.
How does the service combat money laundering?
Uses AML monitoring systems, KYC verification, and FRA monitoring per FCA rules.
Is there blocking of suspicious accounts?
Accounts involved in suspicious activity are promptly blocked or restricted.
What to do when fraud is detected?
Immediately contact customer support and follow fraud resolution procedures.
How to report suspicious activity?
Report via customer support hotline, app secure messaging, or email.
Is there compensation for damage from fraudsters?
Client deposits are protected by FSCS; policies vary on fraud losses.
What user rights exist for disputed transactions?
Users can dispute transactions through customer service and financial ombudsman.
How to dispute account blocking?
Disputes can be raised through customer support and escalated to regulators if needed.
Is there insurance against cyber attacks?
Goldman Sachs carries cyber insurance policies for operational risk.
What fees does the service charge for transfers?
Transfers to linked UK accounts are generally free.
Are there fees for account funding?
No fees are charged for account funding via bank transfer.
Are fees charged for fund withdrawal?
Withdrawals to UK bank accounts are free of charge.
Are there fees for currency conversion?
Currency conversion fees do not apply as GBP only.
Are there fees for account inactivity?
There are no known inactivity fees.
Are there account maintenance fees?
No monthly or maintenance fees for basic accounts.
Are fees charged for operation cancellation?
No fees for transaction cancellations if offered.
Are there fees for expedited operations?
Expedited service fees are not publicly offered.
Are there hidden fees?
Marcus UK discloses fees transparently; hidden fees are not reported.
How are fees calculated for large amounts?
Large transaction fees are generally not applicable; standard free transfers apply.
Are there different tariff plans in the service?
The service offers fixed interest savings and easy access accounts; no complex tiers.
What advantages does VIP status provide?
VIP status is not publicly described; Marcus UK focuses on retail clients.
How to get preferential conditions?
Preferential terms depend on product type and balance, not explicit VIP tiers.
Are there free operations per month?
Most transactions including transfers are free without monthly limits.
Are there discounts for active users?
No publicly formalized discount programs.
Are there corporate tariffs?
Corporate tariffs are not part of Marcus UK offerings.
Can individual conditions be obtained?
Custom conditions are not broadly advertised.
Do promotional codes work for fee reduction?
No information on promotional codes.
Are there cashback programs?
Cashback programs are not part of Marcus UK products.
Are there discounts for transaction volumes?
No volume discounts available.
Is there an official mobile application?
Yes, Marcus UK offers an official mobile app.
On which platforms is the application available?
The app is available on iOS (Apple App Store) and Android (Google Play Store).
What functions are available in the mobile application?
Account management, balance checks, transfers, statement viewing, security settings.
Does functionality differ from the web version?
The app provides full essential functionalities similar to the web portal.
Is Touch ID/Face ID supported?
Yes, biometric authentication via Touch ID and Face ID is supported on mobile devices.
Can the application work offline?
Limited offline functionality; requires internet for transactions and updates.
Are there push notifications about operations?
Yes, push notifications for account activity and alerts are supported.
Is dark theme supported?
Dark mode availability varies by app version, commonly available.
How often is the mobile application updated?
The Marcus app receives updates every few weeks to months.
Are there beta versions of the application?
No public beta program noted.
Is the web interface of the service convenient?
The web interface is user-friendly and optimized for digital banking.
Is responsive design supported?
Yes, the website supports responsive design for mobile devices.
In which languages is the interface available?
English is the primary and sole language offered.
Is there a night mode for the website?
Night mode or dark theme options may be available but not prominently featured.
Are hotkeys supported?
Hotkeys and keyboard shortcuts are not a significant feature.
Can data be exported?
Account statements can be exported as PDF or CSV formats.
Is there an API for developers?
There is no publicly available developer API.
Is integration with other services supported?
Basic bank linking with other UK bank accounts is supported.
How often is the web interface updated?
Updates occur periodically but exact frequency is not publicly stated.
Are there virtual cards in the service?
Marcus UK does not issue virtual payment cards.
Can disposable cards be created?
No disposable or temporary card services.
Is multi-currency account functionality supported?
Multi-currency accounts are not supported; GBP only.
Are there investment products?
Marcus UK offers savings accounts; investment products like those in the US market are limited or unavailable.
Can interest be earned on balance?
Yes, interest accrues on savings accounts with competitive rates.
Are there credit products?
Credit products such as loans and credit cards are available through Goldman Sachs but may not be branded under Marcus UK.
Is P2P trading supported?
Peer-to-peer trading services are not provided.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying/selling is not supported.
Is there acquiring for business?
Merchant acquiring services are not offered.
Are mass payouts supported?
Bulk payment or mass payout features are not part of Marcus UK.
Is there a loyalty program in the service?
No formal loyalty program exists.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No cashback on transactions.
Are there referral programs?
There is no widely advertised referral program.
What privileges do VIP clients have?
VIP perks are not publicly provided.
Are there seasonal promotions and offers?
Promotions are occasional, mainly interest rate boosts.
Can premium status be obtained?
Premium account tiers are not promoted.
Are there partner discounts?
No partner discounts.
Are there corporate loyalty programs?
Not offered.
Does the service allow operations with online casinos?
The service’s terms typically restrict or carefully monitor gambling-related transactions as per UK regulations.
Are there restrictions on gambling transactions?
Yes, gambling transactions may be subject to restrictions under compliance rules.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious gambling activity is detected.
How does the service view gambling?
Gambling transactions are regulated and monitored for compliance and fraud prevention.
Are there special conditions for gambling?
No special conditions; gambling transactions follow standard policies.
Are casino transactions tracked?
Yes, monitored for compliance.
Can operations with gambling sites be hidden?
No, transparency is required for AML compliance.
Are there notifications about gambling expenses?
Not specifically available.
Are there special fees for gambling operations?
Gambling-specific fees are not separately listed.
Can limits be set on gambling?
There are no public tools for setting gambling spend limits.
Is there a self-exclusion function?
Marcus UK does not provide dedicated gambling self-exclusion tools.
Can access to gambling sites be restricted?
Not a service feature.
Is gambling expense control supported?
Not specifically supported.
Are there notifications about limit exceedance?
Not available.
Can operations with casinos be blocked?
Yes, suspicious activities may cause block.
Is there gambling expense statistics?
Not provided.
Is a "cooling-off period" supported?
Not specified.
Can help be obtained for gambling addiction?
External UK support services are recommended.
Is there partnership with player assistance organizations?
No publicly known partnerships.
How to set up gambling expense notifications?
Not offered.
Which online casinos accept this payment method?
Marcus UK functions as a bank; acceptance depends on individual casinos.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships.
Do conditions differ when used in different casinos?
Terms do not vary by casino.
Are there special bonuses for using this method in casinos?
No specific bonuses.
Can the method be used for both deposits and withdrawals in casinos?
In theory yes, via bank transfer but this is not a specialized casino payment service.
Are there geographic restrictions for casino usage?
Service is UK-only.
How do casino operators typically process transactions from this method?
Processed as standard bank transfers.
Are there typical processing times when used with casinos?
Bank processing speeds apply, usually same or next day.
Do casinos usually charge additional fees for this method?
Fees depend on casino policies, not Marcus UK.
Are there any known compatibility issues with major casino platforms?
No known issues reported.