Where can I find the customer support contacts?
Customer support contacts are available on the official website's support section for netbank and mobilbank.
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What is the hotline phone number?
64 22 22 22
Is there a toll-free support number?
There is no verified information available about a toll-free support number.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Support differentiates contacts depending on the issue, but specific additional emails beyond the hotline email are not verified publicly.
Where can I find the online chat support?
No verified information about online chat support availability is found.
Does the chat support work 24/7?
Information about 24/7 chat support availability is not verified.
Is there support through messengers (Telegram, WhatsApp)?
No verified information about support via messengers.
What are the support working hours?
Monday to Friday 08:00-22:00, weekends and holidays 11:00-20:00, with shortened hours on certain holidays.
Does support work on weekends and holidays?
Yes, support is available on weekends and holidays except on 25th and 26th December when closed.
Are there regional offices for in-person visits?
Middelfart Sparekasse operates local physical branch offices.
Where are the physical offices located?
Physical offices are located in Middelfart, Denmark; specific addresses are on the official website.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled likely through customer service or branch visits.
Are there representatives in different countries?
No verified information about international representative offices.
In which languages is support available?
Support is primarily in Danish; other languages are not verified.
How quickly does support respond to requests?
Average response times are not publicly verified.
Is there a priority system for VIP clients?
No verified information on VIP priority support system.
Can I request a callback?
Callback service details are not verified.
When was the payment service founded?
The specific establishment year for Middelfart Sparekasse is not verified in the payment context.
Who is the founder and owner of the service?
Founder and ownership details are not verified publicly for the payment service.
In which country is the company registered?
Denmark
What is the development history of the payment service?
Middelfart Sparekasse has implemented digital banking tools, including a new IT system named Advisor to enhance customer experience and advisor efficiency.
Have there been major updates or rebranding?
The launch of Advisor IT system is a significant recent update to improve services.
Who sits on the company's board of directors?
Board member details are not publicly verified.
Are there investors or partners in the service?
Specific investors or partners related to payment services are not publicly listed.
Does the company participate in stock trading?
Middelfart Sparekasse is a savings bank and not publicly traded.
What is the company's market capitalization?
Not applicable as it is not publicly traded.
Are there subsidiary companies or branches?
The bank operates multiple branches, primarily in local Danish regions.
What licenses does the payment service have?
Licensed as a Danish savings bank, operates under Danish banking regulations.
In which jurisdictions does the service operate officially?
Primarily Denmark.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency licenses.
Does the service comply with AML/KYC requirements?
As a Danish bank, it complies with EU and Danish AML/KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Specific certificates are not publicly listed, but banks typically comply with PCI DSS for card payments.
Has the service undergone security audits?
No detailed public information on security audits.
Is there insurance for client funds?
Client funds are protected under Danish deposit guarantee schemes.
Which international standards does it comply with?
Likely complies with EU and Danish banking standards including PSD2, GDPR, and AML directives.
Have there been any regulatory fines or violations?
No public records of fines or regulatory violations.
Where can I find real reviews about the service?
Reviews may be found on Danish financial review platforms and consumer feedback sites.
What are the main user complaints?
Specific common complaints are not publicly documented.
What do users most often praise the service for?
Customer service quality and strong local presence.
Are there issues with fund withdrawals?
No public widespread issues reported.
Is the interface convenient according to users?
Digital banking tools have positive feedback but specific ratings are not publicly available.
Are clients satisfied with transaction speed?
Transaction speeds considered standard for a Danish bank.
Do users recommend this service?
The bank has favorable local reputation and customer loyalty.
How do experts assess the service's reliability?
Viewed as a stable regional savings bank with sound practices.
Are there industry awards and recognitions?
Awarded best workplace in Denmark four times and best bank brand for three consecutive years.
Does the service participate in payment system rankings?
No specific ranking participation info found.
Are there recommendations from financial regulators?
Operates under Danish Financial Supervisory Authority guidance with compliance.
What reputation does the service have among partners?
Strong local banking partner reputation.
How do they evaluate solution innovation?
Innovation recognized through new IT system Advisor improving advisory time.
Are there quality service certificates?
No specific certificates publicly listed.
Does the company participate in industry conferences?
No information on conference participation.
How does the service position itself in the market?
Focuses on local relationship banking with digital service enhancements.
Which fiat currencies does the service support?
Primarily Danish krone (DKK).
Are cryptocurrencies supported? Which ones specifically?
No verified cryptocurrency support.
Is there a proprietary cryptocurrency or token?
No proprietary tokens.
Can currencies be converted within the service?
Currency conversion services typical for Danish banks but specifics not verified.
What exchange rates are used for conversion?
No detailed information on rate sources.
How often are exchange rates updated?
Not publicly specified.
Can exotic currencies be handled?
No verified support for exotic currencies.
Are there currency restrictions in different countries?
Not publicly detailed.
What types of transfers does the service support?
Domestic payments, international SWIFT transfers, card payments.
Can transfers be made between service users?
Peer-to-peer transfer capability is typical but not specifically verified.
Are transfers to bank cards supported?
Card payments supported; specific card transfer info not detailed.
Can money be transferred to bank accounts?
Yes, both domestic and international transfers via SWIFT.
Is bill payment available?
Yes, standard bill payment services are provided.
Are recurring payments supported?
Likely supported as common banking feature.
Can automatic transfers be set up?
Likely supported.
Is payment scheduling available?
Likely supported.
Are group payments supported?
Not specifically verified.
Can payment links be created?
Not verified.
What are the minimum transaction amounts in the service?
Not publicly detailed.
What are the maximum amounts that can be transferred?
Subject to regulatory limits and internal policies.
Are there daily limits on operations?
Limits apply based on account type and verification level.
What monthly and annual limits are in effect?
Not publicly specific.
Can limits be increased? How?
Possibly through customer support and verification upgrades.
Do limits differ for verified users?
Verified users generally have higher limits.
Are there restrictions for new accounts?
Typically initial limits apply until verification.
Do special limits apply in different countries?
Not verified.
Can operations be temporarily blocked?
Yes, for security or compliance reasons.
Are there limits on the number of daily operations?
Possibly, depending on account type.
What are the minimum amounts for account funding?
Not specifically confirmed.
What methods of funding are supported?
Bank transfers, card payments, mobile banking.
Are there fees for funding?
Fees may apply depending on method; often no fee for local transfers.
What are the minimum funding amounts?
Not publicly documented.
How quickly are funds credited when funding?
Usually same-day or next business day.
How can money be withdrawn from the system?
ATM withdrawals, bank transfers, card withdrawals.
Are there fees for fund withdrawal?
Fees may apply depending on withdrawal type and location.
How long does withdrawal take?
Typically 1-3 business days for bank transfers.
What withdrawal limits are set?
Not publicly specified.
How quickly are funds credited when funding with a card?
Usually instantaneous or within minutes.
How long does a bank transfer take?
Domestic transfers generally same day; international 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Internal transfers typically immediate.
Are there delays when funding on weekends?
Possible delays due to banking hours.
Do holidays affect funding speed?
Yes, holidays slow down processing times.
Can crediting be accelerated for a fee?
Not specifically verified.
What determines the speed of funding processing?
Banking hours, method used, compliance checks.
Are there notifications about funding status?
Notifications generally available via online banking.
What to do if funding takes too long?
Contact customer support for investigation.
How quickly are withdrawal requests processed?
Usually processed within one business day.
How long does card withdrawal take?
Immediate or up to a few hours.
How quickly do bank transfers arrive?
1-3 business days depending on type.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Possible delays due to closure of banking systems.
Do holidays affect withdrawal speed?
Yes, holidays impact timing.
Can withdrawal be accelerated for an additional fee?
Not verified.
What determines withdrawal processing time?
Banking system schedules and compliance.
Are there notifications about withdrawal status?
Usually available via bank communication.
Can a withdrawal request be canceled?
Cancellation depends on processing stage.
How to register with the payment service?
Registration through the bank branch or online banking application.
What data is needed to create an account?
Personal identification, contact details, proof of address, and possibly other KYC documents.
Can registration be done without email?
Usually requires an email for communication.
Is phone confirmation required during registration?
Phone verification likely as part of security.
Are there age restrictions for registration?
Minimum age usually 18 years.
Can a corporate account be created?
Yes, business accounts are supported.
Is it required to provide real data?
Yes, verified identity is required by law.
Are there country restrictions for registration?
Must be resident in Denmark or approved by the bank.
How long does account activation take?
Typically within a few business days.
What verification levels exist?
Basic and enhanced verification in line with AML rules.
What documents are required for basic verification?
ID card or passport and proof of address.
Are documents needed for full verification?
Additional identification or income documentation may be required.
Are digital copies of documents accepted?
Digital submissions are commonly accepted.
How long does the verification procedure take?
Usually a few days depending on document review.
Can the service be used without verification?
Limited functionality until verification is completed.
What restrictions apply to unverified users?
Transaction limits and restricted services.
Is address confirmation required?
Yes, address verification is standard.
Is a selfie with documents required?
May be required for online verification.
How often do documents need to be updated?
Typically every few years or upon changes.
What encryption technologies does the service use?
Bank-grade encryption such as TLS/SSL for online transmissions.
Is two-factor authentication supported?
Yes, typically through MitID or SMS.
Are there SMS confirmations for operations?
Yes, one-time codes sent via SMS are standard.
Is biometric authentication supported?
Possibly on mobile apps if the device supports it.
Is blockchain technology used?
No verified blockchain usage.
Is there a multi-level security system?
Yes, layered security with encryption, authentication and monitoring.
How is user personal data protected?
Compliance with GDPR and strong internal privacy policies.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Likely, as part of standard IT security measures.
Are regular security audits conducted?
Banks undergo regular audits per regulatory requirements.
What anti-phishing protection measures are provided?
Customer education, secure login procedures and monitoring.
Is there a suspicious activity detection system?
Yes, automated monitoring for fraud detection.
How does the service combat money laundering?
Strict AML policies, KYC procedures, and transaction monitoring.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Contact bank support immediately to report and freeze transactions.
How to report suspicious activity?
Through customer support channels promptly.
Is there compensation for damage from fraudsters?
Danish banking consumer protections generally apply.
What user rights exist for disputed transactions?
Rights to dispute and request reversals under EU payment regulations.
How to dispute account blocking?
Contact bank customer service for review and appeal.
Is there insurance against cyber attacks?
Banks maintain cybersecurity insurance as part of risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; domestic transfers typically low or free, international may incur fees.
Are there fees for account funding?
Usually no fees for standard deposits.
Are fees charged for fund withdrawal?
Fees may apply depending on withdrawal method.
Are there fees for currency conversion?
Conversion fees apply per bank’s foreign exchange policy.
Are there fees for account inactivity?
Uncommon but possible after long dormancy.
Are there account maintenance fees?
Fees may apply depending on account type.
Are fees charged for operation cancellation?
Not standard, typically no fees for cancelled operations before processing.
Are there fees for expedited operations?
Not specifically listed.
Are there hidden fees?
Transparent fee disclosure required by regulation.
How are fees calculated for large amounts?
Percentage based or tiered fixed rates may apply.
Are there different tariff plans in the service?
Possibly different plans for private, corporate, and premium customers.
What advantages does VIP status provide?
No verified information on VIP privileges.
How to get preferential conditions?
Possibly through account type upgrades or relationship banking.
Are there free operations per month?
Likely some free transactions; specifics not verified.
Are there discounts for active users?
No confirmed discount programs.
Are there corporate tariffs?
Business tariff structures typically offered.
Can individual conditions be obtained?
Negotiated terms may be possible.
Do promotional codes work for fee reduction?
No verified promo code system.
Are there cashback programs?
Not verified.
Are there discounts for transaction volumes?
Possible for business clients.
Is there an official mobile application?
Yes, Middelfart Sparekasse offers mobile banking apps.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Account management, payments, transfers, card control, and notifications.
Does functionality differ from the web version?
Core functions overlap; mobile app optimized for mobile use.
Is Touch ID/Face ID supported?
Likely supported on compatible devices.
Can the application work offline?
Limited functionality; online connection required for transactions.
Are there push notifications about operations?
Yes, notifications for transactions and alerts.
Is dark theme supported?
Not verified.
How often is the mobile application updated?
Updates follow standard cycles; information not specific.
Are there beta versions of the application?
No information found.
Is the web interface of the service convenient?
User-friendly design according to user feedback.
Is responsive design supported?
Yes, web services adjust to device types.
In which languages is the interface available?
Danish primarily.
Is there a night mode for the website?
Not verified.
Are hotkeys supported?
Not verified.
Can data be exported?
Some banking data export capabilities typical.
Is there an API for developers?
No public API information.
Is integration with other services supported?
Bank data integration possible with accounting software.
How often is the web interface updated?
Regular maintenance updates.
Are there virtual cards in the service?
No verified virtual card issuance.
Can disposable cards be created?
Not verified.
Is multi-currency account functionality supported?
Not confirmed in detail.
Are there investment products?
Yes, typical for savings banks.
Can interest be earned on balance?
Yes, on savings accounts.
Are there credit products?
Loans and credit products offered.
Is P2P trading supported?
Not specifically.
Can cryptocurrencies be bought/sold?
Not supported.
Is there acquiring for business?
Merchant services and payment processing offered.
Are mass payouts supported?
No verified mass payout service.
Is there a loyalty program in the service?
No information found.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not verified.
Are there referral programs?
No information found.
What privileges do VIP clients have?
Not verified.
Are there seasonal promotions and offers?
Not verified.
Can premium status be obtained?
Not verified.
Are there partner discounts?
Not verified.
Are there corporate loyalty programs?
Not verified.
Does the service allow operations with online casinos?
Not publicly stated.
Are there restrictions on gambling transactions?
Not publicly detailed.
Can accounts be blocked for casino play?
Banks often monitor high-risk transactions including gambling.
How does the service view gambling?
Not publicly stated.
Are there special conditions for gambling?
Not verified.
Are casino transactions tracked?
Likely monitored per compliance standards.
Can operations with gambling sites be hidden?
No verified privacy for gambling.
Are there notifications about gambling expenses?
Not verified.
Are there special fees for gambling operations?
Not verified.
Can limits be set on gambling?
Not publicly stated.
Is there a self-exclusion function?
Not verified.
Can access to gambling sites be restricted?
Not verified.
Is gambling expense control supported?
Not verified.
Are there notifications about limit exceedance?
Not verified.
Can operations with casinos be blocked?
Likely subject to compliance monitoring.
Is there gambling expense statistics?
Not verified.
Is a "cooling-off period" supported?
Not verified.
Can help be obtained for gambling addiction?
Not verified.
Is there partnership with player assistance organizations?
Not verified.
How to set up gambling expense notifications?
Not verified.
Which online casinos accept this payment method?
Not applicable.
Are there exclusive partnerships with specific casinos?
Not applicable.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Not applicable.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.