What is the official website of the payment service?
Middle East Bank Kenya’s official website is https://mebkenya.com
Middle East Bank Kenya’s official website is https://mebkenya.com
Customer support contacts are listed on the "Contact Us" page accessible through the main site navigation.
+254 20 2249706
Middle East Bank Kenya does not publicly list a toll-free support number. Such numbers are typically available on major bank websites for fee-free calls.
Most banks provide different emails for general, business, and compliance inquiries that can be found on the contact page of their website.
Online chat support is often provided via the main website, typically as a live chat widget located at the bottom right of the page.
Most financial institutions offer chat support during regular working hours, though some may extend service to evenings or weekends.
Many banks offer WhatsApp or Telegram support; details are usually on their contact or support pages.
Support is typically available Monday-Friday, 8:00am-5:00pm, with reduced or no hours on weekends and public holidays.
Most banks limit support on weekends and holidays, providing urgent support only or deferring non-essential queries until the next business day.
Large banks maintain branch networks, and locations for in-person visits are commonly listed under “Branch Locator” on their website.
The main office is located at Meb Towers, 11 Milimani Road, Nairobi, Kenya. Other branch addresses usually appear on the website.
Personal meetings with bank staff can often be scheduled through phone or online contact forms, usually arranged within business hours.
Banks occasionally maintain international representative offices for key markets; these offices are listed on the institution's website.
Support is commonly provided in English and the official language(s) of the bank’s country, in this case English and Kiswahili.
Average response for emails is within 24-48 hours; phones and chat usually offer instant or same-day replies during operating hours.
Many banks provide dedicated relationship managers, priority response, or hotline numbers for high-net-worth or corporate clients.
Callback requests can be submitted via phone or forms; banks aim to respond within one business day depending on inquiry volume.
Middle East Bank Kenya was founded in 1981.
Middle East Bank Kenya is a Kenyan registered bank; ownership details are published in annual reports or on the website.
The bank is registered and operates under the jurisdiction of Kenya.
Middle East Bank Kenya has grown since 1981, focusing on corporate banking and expanding retail services over time.
Major updates such as digital services rollout and website redesigns occur periodically and are announced on press releases or the website.
Board and executive member names and bios are typically listed on the “About Us” or “Corporate Governance” sections of the website.
Investors and strategic partners are declared in annual financial statements and website disclosures.
As a private Kenyan bank, Middle East Bank Kenya does not trade on public stock exchanges.
As a privately held bank, market capitalization details are not applicable or not publicly disclosed.
Subsidiaries and branch offices are detailed on the bank’s website and in annual reports.
The bank is licensed by the Central Bank of Kenya to provide banking and financial services.
Middle East Bank Kenya operates officially in Kenya under Kenyan regulatory frameworks.
Most traditional banks in Kenya do not offer services related to cryptocurrency or hold related licenses.
Compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations is standard for banks licensed in Kenya.
Banks maintain security standards such as PCI DSS for payment processing, SSL for web security, and industry-standard compliance.
Regular external and internal security audits are standard practice for licensed banks, ensuring adherence to best practices.
Client deposits are protected by the Kenya Deposit Insurance Corporation per regulatory requirements.
Typical standards include ISO for banking processes, PCI DSS for payment operations, and regulatory reporting best practices.
Regulatory actions, if any, are disclosed publicly by the regulator and reflected in the annual report.
Real user reviews can be found on Google Reviews, HelloPeter, Trustpilot, or local financial forums.
Common complaints for banks include slow transaction processing, limited branch network, and delays in support responses.
Users praise robust corporate banking services, high transaction reliability, and friendly staff.
Most withdrawal issues stem from processing delays or documentation requirements, which banks resolve upon formal request.
User feedback often rates web and mobile interfaces as functional but sometimes lacking in modern design features.
Satisfaction depends on transaction type; most users find domestic services prompt and cross-border services average.
Recommendation rates are moderate to high; users primarily recommend for business banking or secure domestic transactions.
Experts regard regulated Kenyan banks as reliable due to strict compliance, strong local reputation, and solid governance.
Professional recognition for banks is documented via awards from Kenyan banking associations or international financial publications.
Industry rankings are published annually by national banking authorities and financial news outlets.
Positive regulatory mentions appear in official communications when banks meet or exceed compliance standards.
Feedback from corporate partners highlights reliability, efficient fund management, and responsive account management.
Innovation is appraised via implementation of digital banking solutions, automated processes, and user-focused updates.
Banks attain certifications for quality management, such as ISO 9001, and payment system compliance, such as PCI DSS.
Participation in industry conferences and seminars is standard for networking and staying updated with best practices.
Middle East Bank Kenya positions itself as a reliable partner for businesses, focused on personal service and financial stability.
Supported currencies include Kenyan Shilling (KES), US Dollar (USD), Euro (EUR), and Pound Sterling (GBP).
Most traditional Kenyan banks do not support cryptocurrencies or enable crypto transactions.
Middle East Bank Kenya does not issue any native cryptocurrency or digital token.
Currency conversion is provided for major fiat currencies at teller desks and via forex services.
The service uses prevailing interbank forex rates, adjusted for spread and published daily by the bank.
Exchange rates are updated daily or as significant market events occur.
Traditional banks in Kenya do not support stablecoins or related digital assets.
Exotic currencies may be converted upon special request and availability at main branches.
Currency operations must comply with national regulations; banks restrict prohibited or high-risk currencies in specific jurisdictions.
Supported transfers include local (RTGS, EFT), international SWIFT, bank checks, and in-branch cash transactions.
Peer-to-peer account transfers are available within the bank’s ecosystem for registered clients.
Transfers to bank cards may be available through partner services; in Kenya, card-to-card is increasingly offered.
Money can be transferred to bank accounts locally and internationally via standard wire transfer mechanisms.
Bill payment services for utilities and merchants are offered through digital banking channels and branch service.
Recurring payments can be setup in online banking for regular bills or commitments.
Automatic transfers can be scheduled for standing instructions and recurring client requirements.
Payment scheduling is available via online banking or in-branch service, allowing selection of future dates.
Group payments, including splitting transactions, are increasingly available via digital banking platforms.
Payment links may be generated via business banking tools for merchant services and collection requests.
Minimum transaction limits vary, but typically start at KES100 for individual transactions.
Maximum limits depend on account type and verification, often KES500,000 for retail transfers, higher for corporate.
Daily limits are set by policy and account type, with higher limits for verified and business users.
Monthly and annual limits conform to anti-fraud and KYC policy, scaled according to user verification and risk level.
Clients can request limit increases by submitting a formal request and additional identification/compliance documents.
Higher limits are available to verified users who have provided additional documentation.
New accounts may have limited functionality or conservative transaction limits until verification is completed.
Limits for international transfers vary depending on regulatory requirements and risk assessment.
Suspicious or high-risk transactions may be temporarily blocked; user-initiated blocking is available in most systems.
Transaction count limits may apply for security or anti-fraud reasons.
Minimum deposit amounts start at KES100 for personal accounts; business accounts may have higher requirements.
Supported funding options include bank transfer, cash deposit, mobile money (M-Pesa), and cheque deposit.
Funding via branch is typically free; mobile or third-party payments may incur small processing fees as disclosed before transaction.
Minimum funding amounts align with minimum transaction amounts, typically KES100 or equivalent.
Most funding methods credit instantly, except for cheque or interbank transfers, which may take 1-2 business days.
Withdrawals are available via cash, Electronic Funds Transfer, cheque, or mobile money transfer options.
Cash withdrawals at branches may be free; other withdrawal methods carry nominal fees as published on the website.
Cash withdrawals are instant; mobile money and EFT take minutes to one business day; cheques may take several days.
Daily, monthly, and per-transaction limits are set by account type and verification status.
Card-based deposits typically credit instantly or within a few minutes.
Local bank transfers typically take 0-1 business days; international transfers require 2-5 business days depending on banks involved.
Cryptocurrency transfers are not supported by Middle East Bank Kenya.
Intra-bank account transfers are processed instantly or within a few minutes.
Funding via electronic channels is usually instant; cheque or branch deposits may be delayed until next business day.
Public holidays may delay processing of cheque and certain bank transfers until the next working day.
Express or priority processing can be arranged for certain transactions, fees disclosed before processing.
Processing speed depends on funding method, verification status, regulatory checks, and transaction volume.
Email, SMS, and mobile notifications inform clients of change in funding status and transaction completion.
Contact support with transaction details; banks will trace and confirm missing or delayed funds within set timeframes.
Requests are processed within minutes for instant methods; up to 1-2 business days for interbank transfers.
Card withdrawals via ATM typically process instantly; manual card withdrawal requests may take up to one business day.
Local bank transfers process within 0-1 business days; international transfers take 2-5 business days.
Cryptocurrency withdrawals are not supported by this institution.
Cash and mobile withdrawals may be instant; other methods processed next working day if initiated on weekends.
Withdrawals requested on holidays are processed next business day for non-instant channels.
Priority withdrawal processing is available for select operations, subject to additional fees.
Method used, regulatory approvals, fraud screening, and transaction volume impact withdrawal speed.
Clients receive notifications via SMS, email, or app when withdrawals are completed or require further action.
Withdrawal cancellations must be requested before processing is finalized; instant withdrawals usually cannot be reversed.
Registration requires visiting a branch or applying online, submitting required personal and KYC data.
Standard requirements are name, address, identity document, phone number, and email address.
Most banks require an email for registration; in-person branch sign-up may accept alternative contact information.
Phone number verification is standard to ensure secure communications and fraud prevention.
Corporate account creation requires company documents, director identification, and business registration certificate.
Banks require submission of real, verifiable information for regulatory compliance and service eligibility.
Foreign residents may open accounts subject to Kenyan law and bank policy; restrictions apply for high-risk jurisdictions.
Account activation is usually instant for basic accounts, or within 1-2 business days if manual review is required.
Basic, advanced, and corporate verification levels exist, requiring escalating document submission and checks.
Valid identification, proof of address, and photo ID are needed for basic verification.
Full verification requires additional documents like proof of income, employment letter, or business documents.
Digital document submission is accepted for most banks, accessed via secure uploads on the website or app.
Verification typically takes 1-2 business days depending on document completeness and volume.
Limited service functionality may be available before verification, including fund viewing but no large transfers.
Unverified users cannot access higher transaction limits or certain banking features.
Address confirmation is mandatory for full account capabilities and is performed through document checks.
Selfie or live photo submission is increasingly required for digital onboarding and fraud prevention.
Documents are updated upon expiry or regulatory request; business accounts may require annual updates.
Banks employ SSL/TLS encryption for web and mobile transactions; data-at-rest encryption protects stored records.
Two-factor authentication (2FA) is supported for online banking through SMS or authenticator apps.
SMS confirmation is standard for login, transaction, and sensitive operations.
Mobile applications may offer fingerprint or facial recognition authentication for customer convenience.
Blockchain is not used by Middle East Bank Kenya in standard banking operations.
Security features include layered access controls, permissions, anti-fraud engines, and dual authorization protocols.
User data is safeguarded by privacy policies, encrypted storage, and strict access controls aligned with Kenyan law.
Cryptocurrencies and cold storage are not applicable to Middle East Bank Kenya’s operations.
Banks deploy DDoS mitigation services, firewalls, and real-time monitoring to prevent service interruptions.
Security audits are performed regularly by internal and external auditors to ensure regulatory and operational compliance.
Anti-phishing training, browser warnings, and secure login processes are employed to protect users.
Automated systems monitor transactions for fraud and suspicious activity patterns.
Systematic AML checks, monitoring, and mandatory reporting are performed in compliance with Kenyan law.
Suspicious transactions trigger account review or blocking and notification to authorities if required.
Immediately report to the bank by phone or email; the bank will investigate and initiate reversal or compensation procedures.
Report suspicious activity via phone, online help form, or by visiting the nearest branch for prompt investigation.
Compensation policies vary but regulatory frameworks ensure investigation and remediation for proven cases.
Users have rights to dispute transactions; resolution follows investigation, with escalation to ombudsman if necessary.
Formal complaint submission initiates a review; banks must justify the blocking and restore access or escalate claims.
Insurance against cyber attacks may be included for client funds or as part of overall operational insurance.
Transfer fees vary by transaction type, destination, and speed, published in the bank’s fee schedule.
Account funding fees may apply for third-party or electronic channels, typically listed in the tariff schedule.
Withdrawal fees depend on method used; cash may be free, non-cash withdrawals attract processing fees.
Currency conversion incurs a margin or fee, communicated before each transaction.
Inactivity fees may apply for dormant accounts according to policy and regulatory requirements.
Maintenance fees for active accounts are standard; amounts depend on account type.
Operation cancellation fees are rare but may be charged for certain types of scheduled or recurring payments.
Transparency requires all fees to be disclosed in tariff schedules and before completing transactions.
Large amount fees are typically lower percent or set as tiered, favoring high-volume clients.
Multiple plans for personal, business, and premium clients are offered with distinct fee structures.
VIP accounts provide lower fees, dedicated support, and enhanced transaction limits.
Negotiations with managers, account upgrades, or qualifying for VIP status can unlock preferential terms.
Monthly allowances for free transfers or withdrawals are standard in many tariff plans.
Loyalty and activity-based discounts are rewarded for high transaction or deposit volumes.
Corporate clients benefit from tailored tariffs, lower transaction fees, and dedicated account management.
Custom plans may be negotiated for clients meeting special deposit or turnover criteria.
Promotional codes occasionally apply for fee waivers, cashback, or service discounts.
Cashback is provided for certain types of transactions, usually via card or debit products.
Tiered volume-based discounts encourage frequent users and corporate clients.
Middle East Bank Kenya has a mobile app for Android and iOS platforms.
Available for Android and iOS in respective stores.
The app allows account viewing, money transfers, bill payments, statement access, and card management.
Some advanced functions may be available only on web; core banking features are accessible in mobile and web.
The app supports biometric authentication, including Touch ID and Face ID.
For security, applications typically require internet connection except for balance checks and saved document access.
Push notifications for transactions, security alerts, and promotions are enabled.
Dark mode is offered for user interface personalization.
Updates are issued several times per year, adding features and security fixes.
Beta programs are available for selected users, offering early access and feedback channels.
The web platform offers intuitive navigation and responsive design for service accessibility.
Websites are designed for accessibility across devices, resizing and adapting to screens.
English and Kiswahili language options are provided on digital platforms.
Night mode is available for enhanced comfort and accessibility.
Hotkey and keyboard shortcuts are increasingly supported for web navigation.
Data export options include PDF, CSV, and statement download via online banking.
APIs are available for business clients for integration with merchant tools and ERPs.
Integration capabilities exist for accounting software and merchant platforms.
Updates are rolled out several times a year for security, compliance, and feature enhancement.
Virtual card offerings are provided for secure online transactions.
Disposable or single-use cards are supported for added security during online purchases.
Multi-currency account services are available for business and premium users.
Investment services such as term deposits and government bond purchases are offered.
Interest accrual is available for savings and term deposit products.
Loan and credit offerings are available for personal and business banking clients.
Peer-to-peer trading of digital assets is not supported by Middle East Bank Kenya.
Cryptocurrency buying and selling is not provided through Middle East Bank Kenya.
Merchant acquiring and payment acceptance is supported via business banking and POS solutions.
Mass payment capability is offered to corporate clients for payroll and vendor settlements.
Loyalty schemes may exist for frequent users, specially on card products.
Reward points are linked to transaction volume, bill payment activities, and card usage.
Cashback features are available for select transactions, prominently card purchases.
Referral programs provide bonuses or fee credits for bringing new clients to the bank.
VIP clients enjoy enhanced support, higher transaction limits, lower fees, and exclusive product access.
Seasonal and festive campaigns provide special rates, discounts, or bonus rewards.
Premium account upgrades are available based on deposit or transaction history.
Partnerships confer discounts at selected merchants, particularly for cardholders.
Corporate loyalty programs reward frequent business transactions and payroll management.
Transactions to or from online casinos typically require special approval and may be restricted due to local law.
Kenyan law places regulations on gambling transactions; banks may block or review such payments.
Accounts may be reviewed and temporarily blocked for suspicious gambling activity; policy is defined by compliance.
Gambling transactions are monitored, with strict compliance to local law and potential restriction if abuse or fraud is detected.
Special terms may be imposed for gambling transactions, including higher scrutiny and transaction limits.
Such transactions are specifically monitored under AML and compliance requirements.
Regulatory compliance requires transparency for gambling transactions; concealment is not permitted.
Notifications regarding gambling payments are sent to account holders for awareness and recordkeeping.
Special fees may apply for gambling-related transactions depending on risk and regulatory costs.
Personalized limits on gambling spending can be configured to prevent excessive risk.
Self-exclusion is offered to clients seeking to block gambling activity on their accounts.
Site access can be restricted upon user or compliance request to control gambling activity.
Tools for monitoring, limiting, and reporting gambling expenses are available in digital platforms.
Alerts are issued to users who approach or exceed configured gambling limits.
Casino-related transaction blocking is possible based on user request or compliance policy.
Spending analytics and reporting features for gambling transactions are offered for client awareness.
Cooling-off features help clients suspend gambling activities for a set period to promote responsible behavior.
Banks refer clients to external addiction resources or partners specializing in gambling support.
Partnerships exist with organizations promoting safe gambling and addiction awareness.
Notifications are set up through online banking profile or by contacting support for specific transaction alerts.
Acceptance by online casinos is subject to individual merchant agreements; details are provided by the casino.
Exclusive casino partnerships are rare for Kenyan banks; merchants publish supported methods.
Each casino may apply distinct acceptance criteria and transaction fees for bank payments.
Special bonuses may be offered during promotional campaigns by casinos in partnership with banks.
Subject to agreement, banks may allow both deposit and withdrawal; local law and compliance are key factors.
Usage is restricted by Kenyan regulatory policy and conditioned by international laws.
Transactions are usually processed through bank transfer, card payment, or designated merchant channels.
Processing times for casino transactions mirror standard bank transfers, typically instant to one business day.
Additional merchant fees may apply for casino payments; fee details should be checked before initiating transactions.
Compatibility depends on partnered systems; payment success is contingent on merchant infrastructure and regulatory approval.