What is the official website of the payment service?
https://www.miraeassetsecurities.com
https://www.miraeassetsecurities.com
Main support contacts are usually on the “Contact Us” or “Customer Service” page of the official website.
1588-6800 (South Korea general customer service line)
Major financial services in Korea typically offer a toll-free 1588 number for domestic callers; international callers may incur charges.
Most payment services provide technical support via a dedicated support form or email, commonly listed on their website.
Large financial services often offer separate emails or online forms for customer support, technical support, and corporate inquiries on their website.
Online chat support, if available, is usually located in the bottom corner or on the “Contact Us” page of the official website.
Chat support typically operates during business hours; 24/7 availability depends on the company’s service level agreement.
Most regulated Korean payment providers do not formally support Telegram or WhatsApp for customer service due to compliance regulations.
Standard support hours for Korean financial services are weekdays from 9:00am to 6:00pm local time, excluding major holidays.
Most Korean payment services do not offer live support on weekends or national holidays; some have limited emergency support.
Large firms like Mirae Asset Securities have multiple branch offices nationwide for in-person consultations and assistance.
Headquarters: 34, Sejong-daero 9-gil, Jung-gu, Seoul, Korea; various branches available across South Korea.
Scheduling personal meetings is typically possible via phone or website appointment booking for consultations at branch offices.
Global financial firms may have overseas offices, affiliates, or representatives in major financial hubs such as New York, Hong Kong, or Singapore.
Korean is the primary language; English support is typically available for international clients and in select offices.
Industry standard is within 24 hours for email; calls and chat are usually answered within a few minutes during working hours.
Many financial firms offer priority support channels, dedicated managers, or accelerated service for VIP clients and institutional accounts.
Callback requests are standard via the website or hotline; the client provides contact details and receives a response within several hours or next business day.
Mirae Asset Securities was founded in December 1997.
Mirae Asset Securities is part of Mirae Asset Financial Group, founded by Park Hyeon-joo.
South Korea
Mirae Asset Securities evolved from its 1997 founding through multiple mergers, expansions, and adoption of advanced trading/payment systems.
Major updates have included mergers with Daewoo Securities (2016), ongoing digital platform improvements, and extending global operations.
The board includes key executives such as CEO Kim Byoung-ki and other senior financial leaders with extensive industry experience.
Mirae Asset Securities is publicly traded with institutional investors; partners include global banks and financial technology firms.
Yes, Mirae Asset Securities is publicly listed on the Korea Exchange (KRX) under code 006800.
Market capitalization is typically available daily through official financial news and Korea Exchange for its stock ticker.
Mirae Asset Securities maintains subsidiaries in asset management, investment banking, and has branch offices domestically and internationally.
Mirae Asset Securities holds financial investment licenses, brokerage, and asset management authorizations from Korean regulatory bodies.
Legally operates in South Korea and other regions where subsidiaries are registered; global services subject to local regulations.
If applicable, Korean firms require Virtual Asset Service Provider (VASP) licensing from the Korean FSC for crypto operations.
Yes, Korean financial payment services strictly adhere to AML/KYC standards per South Korean and international regulations.
Standard practice involves compliance with PCI DSS and equivalent certifications for secure payment processing.
Annual security and compliance audits are standard for large Korean payment companies fulfilling regulatory and internal requirements.
Client fund protection includes regulatory-mandated investor protection funds and/or insurance covering eligible assets and transactions.
Services typically comply with ISO/IEC 27001, PCI DSS, and FATF for information security, payment, and anti-money laundering.
Major payment firms must publicly report regulatory fines or violations, typically disclosed in annual shareholder reports or press releases.
Reviews can be found on Naver, Google, Trustpilot, Korean finance platforms, and brokerage forums.
Typical complaints include occasional app bugs, system outages, and difficulty in contacting support during peak times.
Users often praise fast transactions, reliable platform stability, and wide range of investment/payment options.
With licensed providers, fund withdrawal issues are rare but can occasionally arise due to banking holidays or verification requirements.
Users tend to find the mobile and web interfaces modern and user-friendly compared to older competitors.
Transaction processing speed is often cited as a strength, meeting or surpassing industry standards for securities firms.
Most verified reviews indicate willingness to recommend services for domestic and international transactions.
Industry analysts rate major Korean securities firms as highly reliable due to regulatory oversight and technical infrastructure.
Mirae Asset Securities has received awards for innovation, customer satisfaction, and best brokerage in Korean finance industry rankings.
Participates in major Korean and international brokerage rankings, often securing leading positions.
Regulators highlight compliance as a model in annual industry reports, with ongoing review for best practices.
Partner reputation is strong due to business stability, reliability, and extensive investment product offerings.
Innovations in digital securities services, trading platforms, and payment solutions are regularly recognized by industry panels.
Financial service quality certifications are standard, including ISO/IEC and domestic industry standards.
Regularly participates in Korean and global financial events, forums, and technology conferences.
Marketed as a full-service securities solution leveraging technology, broad product coverage, and robust customer care.
Primarily Korean Won (KRW) and major international currencies like USD, EUR, and JPY for selected transactions.
Cryptocurrency services are limited; if available, support commonly includes Bitcoin (BTC), Ethereum (ETH), and Korean-regulated coins.
Mirae Asset Securities does not currently offer proprietary cryptocurrencies or tokens.
Currency conversion features are typically available for supported currencies, subject to regulatory requirements.
Rates are sourced from market data providers and updated regularly to match interbank rates or national exchange sources.
Financial platforms update exchange rates in real-time or at regular intervals throughout market hours.
If crypto is supported, stablecoins such as USDT and USDC may be available, subject to local regulatory limits.
Exotic_currency_transactions are limited to regulatory-compliant channels; most platforms support only major currencies.
Currency restrictions apply per local law, with certain currencies or crypto-operations unavailable in specific jurisdictions.
Supports domestic and international wire transfers, securities payments, and inter-platform fund movements.
Peer-to-peer transfers between users within the platform may be allowed, depending on account type and verification.
Some payment platforms permit transfers to Korean and international bank cards, subject to bank network compatibility.
Yes, direct transfers to bank accounts are standard, with requirements for account verification.
Some large Korean financial platforms offer bill pay services for utilities, taxes, and selected vendors.
Recurring payment or auto-invest features are commonly available for regular investments, subscriptions, or bills.
Automatic scheduled transfers can be set up for periodic payments or investment contributions.
Payment scheduling tools allow users to pre-plan transfers, investment purchases, and bill payments.
Group payment features are generally available for corporate and investment club accounts.
Payment link generation is available on some platforms for peer-to-peer transfers and invoice payments.
Minimum amounts vary; typical securities transactions start as low as KRW10,000 or equivalent for supported currencies.
Maximum transfer limits are determined by regulatory caps, account verification level, and jurisdiction (often up to several million KRW/day).
Daily limits on payments and transfers apply to all accounts, with increased limits for fully verified accounts.
Monthly and annual limits are imposed to comply with AML regulations and depend on user status and account type.
Limit increases require enhanced user verification, financial review, and approval by the compliance team.
Verified users receive higher operational and transactional limits than basic or unverified accounts.
New accounts are subject to lower limits and additional monitoring for the first few months to mitigate fraud risk.
Jurisdiction-specific limits apply based on local regulations and bilateral agreements.
Temporary operations block can occur due to suspicious activity, non-compliance, or user-requested security freezes.
Transaction count limits are in place to prevent system abuse and ensure compliance.
Minimum funding thresholds depend on method; for bank transfers, typically KRW10,000 or its foreign currency equivalent.
Available funding options can include bank wire, cash deposit at branches, mobile payments, and selected card payments.
Fund deposit fees vary by channel; bank wires are usually free; card payments and international wires may incur service charges.
Minimum funding is usually KRW10,000 for local transfers; higher minimums may apply for international transactions.
Funds are credited instantly or within one business day for local transfers; international funding may take longer.
Withdrawals are processed to user bank accounts, cards, or via branch pickup, depending on available services.
Withdrawal fees vary depending on method, account type, and destination; domestic transfers may be free, international carry charges.
Domestic withdrawals are usually processed within one business day; international may take 2–5 business days.
Limits are enforced according to verification status, regulatory rules, and account type.
Card funding typically credits funds instantly or within minutes, subject to card network processing times.
Local bank transfers generally complete within hours on business days; international transfers may require several days.
Cryptocurrency transfer speed depends on blockchain network congestion; typically between minutes to a few hours.
Internal transfers are processed instantly or within seconds during platform operating hours.
Weekend funding may be delayed until next business day, especially for bank-related transactions.
National holidays may delay processing until the following working day.
Fast-track processing services may be available for an extra fee depending on transaction size and urgency.
Transaction method, time of day, verification status, and external banking networks affect funding speed.
Status updates and notifications are sent via SMS, email, or app alerts for deposits and account credits.
Users should contact support with transaction details to resolve delays, and provide bank/payment records if requested.
Withdrawal requests are generally processed within 24 hours during business days upon approval.
Card withdrawals are processed within minutes to one business day, subject to card network efficiency.
Domestic transfers arrive on the same or next business day; international transfers may take several days.
Cryptocurrency withdrawals may be instant, depending on blockchain confirmation times and network congestion.
Withdrawals initiated on weekends may process the next business day due to banking hours.
Some platforms offer expedited withdrawal for an additional charge, with faster processing times.
Method of withdrawal, account verification, external bank processing, and transaction volume impact speed.
Users receive notifications by email, SMS, or app regarding withdrawal progress and completion.
Withdrawal cancellation is allowed before processing is completed; contact support promptly to initiate.
Registration typically involves completing an online or branch form, supplying ID, and verifying contact details.
Required data includes full legal name, date of birth, national ID, contact info, and address.
Some platforms permit registration using phone number or national ID, but email is generally preferred for verification.
Phone number verification is almost always required for regulatory compliance and security.
Users must be adults (typically 18+) to register for financial and payment services.
Business clients can open corporate accounts by submitting registration paperwork and proof of company legitimacy.
Real and verifiable data is mandatory for account creation, enabling AML/KYC compliance.
Account opening is restricted based on country regulations and service licenses.
Activation is often completed within minutes to one business day upon successful document and data verification.
Typical verification levels include basic KYC, advanced verification, and enhanced due diligence for larger accounts.
Valid identification such as national ID or passport are required for basic verification.
Full verification requires additional documents including proof of address, income, and sometimes financial statements.
Digital document uploads are standard industry practice for remote verification procedures.
Standard KYC procedures take from several minutes up to 1–2 business days, depending on workload.
Limited access may be granted pre-verification but with strict restrictions on transactions and operations.
Unverified users face strict limits on transaction amounts, withdrawals, and funding until full verification.
Proof of address is standard for higher verification levels and larger transaction limits.
Many platforms now require a selfie-with-ID for enhanced fraud prevention.
Documents typically need updating if they expire or when user achieves a new verification tier.
Industry-standard encryption including SSL/TLS, AES-256 is used for all sensitive transactions and personal data.
2FA protection via SMS, app, or hardware tokens is standard and recommended for all accounts.
SMS confirmations for logins, large transfers, or account changes are standard practice.
Biometric options such as fingerprint or facial recognition may be available on mobile apps.
Unless specified, blockchain usage is typically limited to platforms that explicitly offer crypto payment services.
Multi-tier security includes transaction monitoring, multi-factor authentication, and access control systems.
Data is protected by advanced encryption, restricted access, and compliance with domestic privacy laws.
If crypto services are provided, cold storage is used to secure digital assets against cyber threats.
Payment and securities platforms implement DDoS mitigation infrastructure and emergency protocols.
Security audits are performed annually or more often as required by regulators and internal policy.
Standard measures include email verifications, warnings, and site authentication tools.
Sophisticated anti-fraud platforms use AI and manual review to detect suspicious or anomalous activity.
AML procedures involve automated monitoring, customer due diligence, and reporting suspicious transactions.
Accounts with suspicious activities are promptly blocked and reported as per regulatory requirements.
Promptly report fraud to customer service, provide evidence, and follow recovery or dispute procedures.
Users can report suspicious transactions via hotline, website, or in-person at branch offices.
Compensation policies depend on investigation outcomes and regulatory coverage for verified fraud cases.
Users may initiate disputes, request chargebacks, and pursue resolution through customer service review.
Dispute involves contacting customer service, submitting supporting documents, and undergoing review.
Cyberinsurance may be in place to cover losses from confirmed cyber incidents.
Transfer fees depend on transaction type, currency, and destination; specifics are listed in service tariffs.
Funding fees vary by method; bank transfers are typically free, but card or international deposits may incur charges.
Withdrawal fees depend on payment channel, account status, and destination country.
Currency conversion incurs a published percentage fee, disclosed before authorization.
Account inactivity fees are rarely charged in Korea, but may apply to dormant accounts after extended periods.
Regular maintenance fees are uncommon, though premium and business accounts may incur service charges.
Cancellation fees may apply for reversed or canceled transactions depending on service tariffs.
Expedited service or urgent transfers may have extra fees, disclosed prior to confirmation.
Fees and tariffs must be transparently disclosed; hidden fees are strictly regulated against by Korean authorities.
Large transaction fees may be calculated on a tiered or percentage basis, with possible discounts for volume.
Payment services provide multiple pricing plans for individuals, corporates, and VIP clients.
VIPs enjoy prioritized support, higher limits, lower fees, and access to exclusive investment or payment features.
Preferential terms are offered for high transaction volumes, long-term clients, or by special agreement with management.
Some tariff plans allow a set number of free monthly transfers for standard and VIP accounts.
Discount programs reward frequent users with lower fees or loyalty points.
Corporate accounts feature specialized pricing and payment solutions tailored to business needs.
Personalized pricing is available for large clients and institutional partners by negotiation.
Promotional codes and seasonal offers can provide fee discounts for eligible clients.
Cashback rewards for certain transactions or investment products are standard features.
High-volume users receive scaled discounts based on monthly totals.
Yes, official Mirae Asset Securities apps are available for mobile banking and trading.
The app supports iOS and Android mobile platforms.
Trading, account management, fund transfer, investment, market data, customer service, and notifications are available.
Some advanced analytics may be available only on web; core features are retained across both platforms.
Biometric authentication (fingerprint, Face ID) is supported on mobile devices with compatible hardware.
Some features like account information may be available offline; transactions require an internet connection.
The app provides push notifications for transactions, account changes, and alerts.
Dark mode is supported in current mobile app releases.
Updates are released regularly, typically every 1–2 months, with feature improvements and security patches.
Selected users may access beta features through registration, typically for new app enhancements.
The web platform is generally considered convenient and modern by users.
Mobile-responsive web design ensures usability on smartphones, tablets, and desktops.
Korean is primary; English interface is also available for international users.
A night or dark mode is supported in most recent web platforms.
Common navigation hotkeys are supported for desktop users.
Data export options include transaction history, tax documentation, and portfolio reports in spreadsheet formats.
APIs may be available for institutional partners and developers, usually by application and approval.
Third-party integrations are supported for investment platforms, banks, and other fintech solutions.
Major web updates are rolled out quarterly, with minor fixes and enhancements as needed.
Virtual card issuance for payment or investment may be available depending on account type.
Disposable or single-use cards are typically restricted to select account holders or on request.
Multi-currency accounts are available for international investment clients.
Broad range of investment products including stocks, bonds, funds, ETFs, and global investment options are provided.
Interest-bearing accounts and investment products generate returns for eligible clients.
Credit services such as margin loans, secured lending, and investment-related credit lines are available.
Proprietary P2P trading platforms may be available for securities, but standard crypto P2P platforms are uncommon.
If provided, crypto-buy/sell services are offered in compliance with Korean financial rules.
Merchant payment processing solutions are available for corporate clients.
Bulk payment and payout services can be arranged for payroll, dividends, and large client programs.
Loyalty and rewards programs are available for active retail and VIP clients.
Points accumulation is based on transaction volume, product usage, and promotional campaigns.
Cashback rewards apply to qualifying transactions and investment activities.
Referral incentives include cash bonuses or loyalty points for successful client signups.
VIPs access priority service, bespoke financial solutions, exclusive investment options, and enhanced rewards.
Seasonal promotions provide special rates, discounts, or product bonuses throughout the year.
Premium or VIP status is accessible based on account activity, deposit volume, or by application.
Partnerships deliver discounts for selected merchants or financial services.
Tailored loyalty programs exist for business and institutional clients.
Major Korean financial institutions do not support direct payments to online casinos due to compliance issues.
Gambling-related transactions are restricted and monitored as per Korean financial laws.
Suspicious gambling activity is subject to account blocks and regulatory investigation.
The official stance is cautious, prioritizing regulatory compliance and risk management for gambling-related transactions.
Special risk assessments and conditions apply for transactions linked to gambling or gaming sites.
Transactions related to gambling are flagged and monitored per legal obligations.
All transactions are recorded and monitored for compliance and cannot be hidden from regulatory review.
Users may receive alerts for gambling expenses to support responsible gaming and risk management.
Higher fees or declined transactions may occur for gambling-related payments due to increased risk.
Spending limits for gambling transactions can be set by user or platform for responsible gaming.
Self-exclusion is available for responsible gaming, allowing users to block gambling-related transactions.
Access to gambling sites may be blocked by the institution per regulatory and risk management protocols.
Expense management tools for gambling transactions may be available in client dashboard options.
Alerts and notifications inform users if gambling spending exceeds predefined limits.
Gambling-related transactions can be blocked automatically based on compliance monitoring.
Spending statistics and reports are accessible in the user dashboard for personal financial management.
Cooling-off periods are available for users wishing to temporarily suspend gambling transactions.
Support resources for gambling addiction are typically provided via links to national helplines or referral organizations.
Partnerships with responsible gaming and addiction support organizations are promoted by financial institutions.
Alerts can be configured via dashboard or customer service request for gambling expense tracking.
Korean financial platforms are restricted from supporting payments to most online casinos due to local laws.
Formal partnerships with casinos are not typical for regulated Korean payment providers.
Where permitted, terms may vary by casino and jurisdiction; generally subject to strict compliance.
Bonuses for casino payments are not common for licensed Korean financial institutions.
Deposits to casinos are generally restricted; withdrawals may be subject to compliance review.
Stringent restrictions exist in Korea for casino-related transactions, enforced by geographic location tracking.
Casino processing procedures require source verification and compliance with anti-money laundering rules.
Processing times for gambling transactions mirror standard payment timelines but may be delayed for compliance.
Casinos may impose extra fees, but Korean payment providers disclose their own tariffs up front.
Compatibility may be limited due to regulatory restrictions on casino payment processing in Korea.