What is the official website of the payment service?
The official website of Modum Sparebank is http://www.modum.sparebank1.no
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Where can I find the customer support contacts?
Customer support contacts are found on the official website under the "Contact Us" or "Customer Service" section.
What is the hotline phone number?
The main customer service phone number is not explicitly listed publicly but can be obtained via the bank’s official contact page.
Is there a toll-free support number?
No verified toll-free contact number is publicly available for Modum Sparebank.
What is the email address for technical support?
No specific technical support email publicly available; general inquiries likely handled via general contact emails.
Are there separate emails for different types of inquiries?
Specialized emails may exist but are not publicly disclosed for Modum Sparebank.
Where can I find the online chat support?
No verified online chat support on the official website.
Does the chat support work 24/7?
No data available on 24/7 chat support.
Is there support through messengers (Telegram, WhatsApp)?
No verified availability of support via messengers like Telegram or WhatsApp.
What are the support working hours?
Typical Norwegian banking support hours are weekdays 08:00 AM to 04:00 PM.
Does support work on weekends and holidays?
Generally, Norwegian banks do not provide customer support on weekends or public holidays.
Are there regional offices for in-person visits?
Yes, Modum Sparebank has regional branch offices for in-person visits.
Where are the physical offices located?
The bank's offices are located at Vikersundgata 29, 3370 Vikersund, Norway.
Can I schedule a personal meeting?
Personal meetings can typically be scheduled by contacting customer support or the branch.
Are there representatives in different countries?
No verified international branches; operations focus on Norway.
In which languages is support available?
Norwegian is the primary support language; English support may be available.
How quickly does support respond to requests?
Response times usually range from same day to within one business day.
Is there a priority system for VIP clients?
No public information on VIP client priority systems.
Can I request a callback?
Callback service likely available upon request through support channels.
When was the payment service founded?
Modum Sparebank was founded in 1841.
Who is the founder and owner of the service?
Founded as a local savings bank; owned mainly by local stakeholders.
In which country is the company registered?
Registered in Norway.
What is the development history of the payment service?
Developed as a regional saving bank, joined SpareBank 1 alliance, expanded retail and commercial banking services.
Have there been major updates or rebranding?
Integrated into the SpareBank 1 alliance; minor rebranding to reflect partnership.
Who sits on the company's board of directors?
Specific board details are not publicly disclosed.
Are there investors or partners in the service?
Member of the SpareBank 1 alliance; partnerships primarily regional and financial institutions.
Does the company participate in stock trading?
Not publicly traded.
What is the company's market capitalization?
Not applicable.
Are there subsidiary companies or branches?
Has regional branches; no public subsidiary companies.
What licenses does the payment service have?
Licensed by the Norwegian Financial Supervisory Authority (Finanstilsynet).
In which jurisdictions does the service operate officially?
Officially in Norway.
Are there licenses for cryptocurrency operations?
No verified licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
Fully compliant with AML and KYC regulations as a licensed Norwegian bank.
Are there security certificates (PCI DSS, etc.)?
Likely PCI DSS compliant for card services; no specific certificates disclosed.
Has the service undergone security audits?
Regularly audited as required by Norwegian banking regulations.
Is there insurance for client funds?
Client deposits protected under Norwegian deposit guarantee scheme up to 2,000,000 NOK.
Which international standards does it comply with?
Complies with EU/EEA banking and payment service regulations.
Have there been any regulatory fines or violations?
No public records of regulatory fines or violations.
Where can I find real reviews about the service?
Reviews available on Norwegian financial forums and local consumer review sites.
What are the main user complaints?
Common issues include service response times and occasional digital platform usability.
What do users most often praise the service for?
Personalized local customer service and reliable banking operations.
Are there issues with fund withdrawals?
No significant reported withdrawal issues.
Is the interface convenient according to users?
Standard banking interface considered user-friendly by most clients.
Are clients satisfied with transaction speed?
Transaction speeds are reported as prompt and within normal banking periods.
Do users recommend this service?
Many local users recommend the bank for regional service.
How do experts assess the service's reliability?
Experts rate it as a sound and regulated Norwegian savings bank.
Are there industry awards and recognitions?
No specific awards publicly noted.
Does the service participate in payment system rankings?
No public participation data found.
Are there recommendations from financial regulators?
Fully licensed and supervised with regulatory compliance.
What reputation does the service have among partners?
Well-regarded within SpareBank 1 alliance and financial partners.
How do they evaluate solution innovation?
Innovation follows alliance standards; specific innovations not highlighted.
Are there quality service certificates?
No specific quality certificates publicly available.
Does the company participate in industry conferences?
Likely participates in relevant financial industry events locally.
How does the service position itself in the market?
As a regional savings bank with personalized banking and alliance benefits.
Which fiat currencies does the service support?
Primarily Norwegian Krone (NOK).
Are cryptocurrencies supported? Which ones specifically?
No support for cryptocurrencies.
Is there a proprietary cryptocurrency or token?
None offered.
Can currencies be converted within the service?
Currency conversion services for major currencies likely supported.
What exchange rates are used for conversion?
Bank uses standard market rates plus conversion fees.
How often are exchange rates updated?
Updated regularly during banking hours according to market movements.
Are stablecoins supported?
Not supported.
Can exotic currencies be handled?
Limited to commonly traded international currencies.
Are there currency restrictions in different countries?
Subject to Norwegian and international currency regulations.
What types of transfers does the service support?
Supports domestic and international bank transfers, including SEPA and SWIFT.
Can transfers be made between service users?
Internal transfers within the bank are supported instantly.
Are transfers to bank cards supported?
Card payments and transfers supported; details on card-to-card transfers not public.
Can money be transferred to bank accounts?
Yes, external bank account transfers supported.
Is bill payment available?
Bill payment services supported via internet and mobile banking.
Are recurring payments supported?
Recurring payments available.
Can automatic transfers be set up?
Automated and standing orders can be arranged.
Is payment scheduling available?
Payment scheduling is supported.
Are group payments supported?
No specific group payment feature confirmed.
Can payment links be created?
No feature confirmed for payment link generation.
What are the minimum transaction amounts in the service?
Minimum limits depend on payment type; details not publicly disclosed.
What are the maximum amounts that can be transferred?
Maximum limits vary by account verification status; specifics not public.
Are there daily limits on operations?
Daily transaction limits exist per regulatory compliance.
What monthly and annual limits are in effect?
Monthly and annual limits imposed as per banking standards; figures not disclosed.
Can limits be increased? How?
Limits may be increased after enhanced verification and customer request.
Do limits differ for verified users?
Verified customers have higher transaction limits.
Are there restrictions for new accounts?
New accounts have lower initial limits.
Do special limits apply in different countries?
Limits comply with jurisdictional regulations relevant to Norway.
Can operations be temporarily blocked?
Temporary blocking may occur for security or compliance reasons.
Are there limits on the number of daily operations?
Limits on the number of operations per day exist but are not publicly detailed.
What are the minimum amounts for account funding?
Minimum deposit requirements are in place but not publicly specified.
What methods of funding are supported?
Funding usually via bank transfer, card payments, and other standard channels.
Are there fees for funding?
Fees for standard deposits generally not charged.
What are the minimum funding amounts?
Minimums vary by funding method; details not public.
How quickly are funds credited when funding?
Funds are usually credited within one business day for transfers.
How can money be withdrawn from the system?
Withdrawals via bank transfer, ATM, or card withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees apply, especially for ATM use.
How long does withdrawal take?
Withdrawals typically processed within 1-3 business days.
What withdrawal limits are set?
Limits depend on account type and verification status.
How quickly are funds credited when funding with a card?
Card deposits are generally processed immediately or within minutes.
How long does a bank transfer take?
Bank transfers generally take 1-2 business days domestically.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Internal transfers usually instant or near-instant.
Are there delays when funding on weekends?
Funding may be delayed on weekends due to banking hours.
Do holidays affect funding speed?
Public holidays cause delays in processing.
Can crediting be accelerated for a fee?
Express processing may be available for a fee but no specific data.
What determines the speed of funding processing?
Depends on payment method, time of day, and bank processing policies.
Are there notifications about funding status?
Users typically receive notifications via online banking or mobile app.
What to do if funding takes too long?
Contact customer support for assistance.
How quickly are withdrawal requests processed?
Usually within 1-2 business days.
How long does card withdrawal take?
Card withdrawals are usually processed in minutes to hours.
How quickly do bank transfers arrive?
Domestic transfers arrive within 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals may be delayed on weekends.
Do holidays affect withdrawal speed?
Withdrawals are delayed on holidays.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal options may exist for fees.
What determines withdrawal processing time?
Bank operational hours, verification, and compliance checks influence timing.
Are there notifications about withdrawal status?
Status notifications are generally provided.
Can a withdrawal request be canceled?
Possible before processing completion, depending on bank policy.
How to register with the payment service?
Registration via online banking portal or branch visit with identity verification.
What data is needed to create an account?
Personal identification, address proof, phone number, and email.
Can registration be done without email?
Email is generally required for account creation.
Is phone confirmation required during registration?
Phone verification is standard.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Yes, with additional documentation.
Is it required to provide real data?
Real verified data is mandatory for compliance.
Are there country restrictions for registration?
Limited to Norway residents or those meeting regulatory criteria.
How long does account activation take?
Usually immediate to a few days after verification.
What verification levels exist?
Basic and enhanced levels per AML/KYC standards.
What documents are required for basic verification?
Government-issued ID and proof of address.
Are documents needed for full verification?
Additional documentation required for higher limits or corporate clients.
Are digital copies of documents accepted?
Yes, digital submissions are accepted.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Limited capabilities are available without full verification.
What restrictions apply to unverified users?
Limits on transactions and account functions.
Is a selfie with documents required?
Increasingly used for identity verification.
How often do documents need to be updated?
Periodically or upon major changes.
What encryption technologies does the service use?
Industry-standard TLS encryption.
Is biometric authentication supported?
Biometric login may be supported in mobile banking.
How is user personal data protected?
Compliance with GDPR and Norwegian privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable.
What anti-phishing protection measures are provided?
Security warnings and multi-factor controls.
How does the service combat money laundering?
AML controls and monitoring.
What to do when fraud is detected?
Contact bank immediately.
How to report suspicious activity?
Via customer support channels.
Is there compensation for damage from fraudsters?
Compensation policies subject to terms and timely reporting.
What user rights exist for disputed transactions?
Users have dispute rights per Norwegian banking laws.
How to dispute account blocking?
Contact customer service or escalate.
Is there insurance against cyber attacks?
Cyber insurance likely maintained.
What fees does the service charge for transfers?
Fees vary depending on transfer type.
Are there fees for account funding?
Typically none for standard methods.
Are fees charged for fund withdrawal?
Withdrawal fees apply especially to ATM use.
Are there fees for currency conversion?
Yes, per bank tariff.
Are there fees for account inactivity?
Typically none.
Are there account maintenance fees?
Possible depending on account type.
Are fees charged for operation cancellation?
May apply.
Are there fees for expedited operations?
Yes, usually.
Are there hidden fees?
No known hidden fees; transparency is regulatory mandated.
How are fees calculated for large amounts?
Percentage or fixed fees apply.
Are there different tariff plans in the service?
Multiple account types with differing fees.
What advantages does VIP status provide?
VIP clients usually receive priority service and fee benefits.
How to get preferential conditions?
Via account size or banking relationship.
Are there free operations per month?
Likely some free transactions included.
Are there discounts for active users?
Possible fee reductions.
Are there corporate tariffs?
Yes, for business accounts.
Can individual conditions be obtained?
Negotiable for large clients.
Do promotional codes work for fee reduction?
Not typical.
Are there cashback programs?
Cashback may be available on credit cards.
Are there discounts for transaction volumes?
Sometimes available.
On which platforms is the application available?
iOS and Android.
What functions are available in the mobile application?
Account management, payments, transfers, notifications.
Does functionality differ from the web version?
Similar core features; mobile-friendly interface.
Is Touch ID/Face ID supported?
Likely supported.
Can the application work offline?
Limited offline features.
Is dark theme supported?
Not confirmed.
How often is the mobile application updated?
Regular updates.
Are there beta versions of the application?
No public beta program.
Is the web interface of the service convenient?
Generally user-friendly.
In which languages is the interface available?
Norwegian, possibly English.
Is there a night mode for the website?
Not confirmed.
Can data be exported?
Statement export available.
Is there an API for developers?
No public API.
Is integration with other services supported?
Likely via third-party providers.
How often is the web interface updated?
Periodically.
Are there virtual cards in the service?
Not confirmed.
Can disposable cards be created?
Not confirmed.
Is multi-currency account functionality supported?
Not typical.
Are there investment products?
Savings and loan products available.
Can interest be earned on balance?
Savings accounts accrue interest.
Is there acquiring for business?
Merchant services likely.
Are mass payouts supported?
Not publicly detailed.
Is there a loyalty program in the service?
Not confirmed.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Available on select cards.
Are there referral programs?
Not confirmed.
What privileges do VIP clients have?
Priority services and fee discounts.
Are there seasonal promotions and offers?
Typical banking offers.
Can premium status be obtained?
By eligibility criteria.
Are there partner discounts?
Not confirmed.
Are there corporate loyalty programs?
Not detailed.
Does the service allow operations with online casinos?
No specific information.
Are there restrictions on gambling transactions?
Norwegian banks commonly restrict these.
Can accounts be blocked for casino play?
Possible per bank policy.
How does the service view gambling?
No public stance.
Are there special conditions for gambling?
Not specified.
Are casino transactions tracked?
Monitored as part of compliance.
Can limits be set on gambling?
Not confirmed.
Is there a self-exclusion function?
Supported by Norwegian law.
Can access to gambling sites be restricted?
Possible.
Is gambling expense control supported?
No specific tools.
Are there notifications about limit exceedance?
Not confirmed.
Is there gambling expense statistics?
Not public.
Is a "cooling-off period" supported?
Not specified.
Can help be obtained for gambling addiction?
Supported by regulations.
Is there partnership with player assistance organizations?
Likely.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
Not applicable.
Are there geographic restrictions for casino usage?
Norwegian gambling laws apply.
How do casino operators typically process transactions from this method?
As standard card payments.
Are there typical processing times when used with casinos?
Standard card transaction speeds.
Do casinos usually charge additional fees for this method?
Not usual.
Are there any known compatibility issues with major casino platforms?
None known.