What is the official website of the payment service?
https://www.getmoss.com
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Where can I find the customer support contacts?
Customer support contact details are on the website’s contact page with phone numbers and email addresses for different countries.
What is the hotline phone number?
+49 30 31196512 (main German office contact)
Is there a toll-free support number?
No verified toll-free number publicly listed.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Yes, general info at [email protected]; press/media via separate email; [email protected] for customer support.
Where can I find the online chat support?
No publicly available online chat support on the website.
Does the chat support work 24/7?
No 24/7 chat support is documented.
Is there support through messengers (Telegram, WhatsApp)?
No verified support through Telegram or WhatsApp.
What are the support working hours?
Monday to Friday, 9:00 AM to 4:00 PM (local time for main offices).
Does support work on weekends and holidays?
No support on weekends and public holidays.
Are there regional offices for in-person visits?
Moss’s registered office is in Berlin, Germany; no verified in-person visit info for Norway.
Where are the physical offices located?
Nufin GmbH, Saarbrücker Str. 37A, 10405 Berlin, Germany.
Can I schedule a personal meeting?
Meetings can be scheduled by contacting support via phone or email.
Are there representatives in different countries?
Yes, customer support phone numbers exist for the UK, Germany, Netherlands, France, Italy, Belgium, Spain, Austria.
In which languages is support available?
Support likely available in English, German, and other European languages as per office locations.
How quickly does support respond to requests?
Typical responses within business hours; no precise data on average response time.
Is there a priority system for VIP clients?
No publicly available VIP support system.
Can I request a callback?
Possible via direct contact but no explicit automated callback service noted.
When was the payment service founded?
No confirmed founding date available publicly.
Who is the founder and owner of the service?
Owned by Nufin GmbH, based in Berlin; specific founder info not public.
In which country is the company registered?
Germany.
What is the development history of the payment service?
Grew as a financial technology firm providing payment services integrated with Deutsche Bank partnership.
Have there been major updates or rebranding?
Partnered with Deutsche Bank in 2023 to enable account services and payments under their license.
Who sits on the company's board of directors?
No publicly disclosed board of directors details.
Are there investors or partners in the service?
Partnered with Deutsche Bank; no full investor list public.
Does the company participate in stock trading?
Not publicly traded.
What is the company's market capitalization?
Not applicable.
Are there subsidiary companies or branches?
No publicly known subsidiaries.
What licenses does the payment service have?
Holds a European E-Money Institute (EMI) license granted by German regulator BaFin.
In which jurisdictions does the service operate officially?
Operating across multiple European countries including UK, Germany, Netherlands, France, Italy, Belgium, Spain, and Austria.
Are there licenses for cryptocurrency operations?
No crypto-specific license publicly indicated.
Does the service comply with AML/KYC requirements?
Yes, fully compliant with AML/KYC under BaFin regulations and GDPR.
Are there security certificates (PCI DSS, etc.)?
No specific publicly listed certificates but operates under strict regulatory security frameworks.
Has the service undergone security audits?
Regular security audits are standard but no public audit reports available.
Is there insurance for client funds?
Client funds are safeguarded under regulatory requirements and banking partners’ custody (e.g., Deutsche Bank).
Which international standards does it comply with?
Compliance with EU financial directives including PSD2, GDPR, and AML frameworks.
Have there been any regulatory fines or violations?
No public records of fines or violations.
Where can I find real reviews about the service?
Reviews available on G2, Capterra, and other fintech review platforms.
What are the main user complaints?
No widely reported common complaints found.
What do users most often praise the service for?
Ease of use, payment controls, instant SEPA and international payments across multiple currencies.
Are there issues with fund withdrawals?
No known withdrawal issues publicly reported.
Is the interface convenient according to users?
Praised for intuitive interface and integrated payment workflows.
Are clients satisfied with transaction speed?
SEPA instant payments and UK Faster Payments network provide fast transaction processing.
Do users recommend this service?
High recommendation ratings on review platforms.
How do experts assess the service's reliability?
Experts highlight Deutsche Bank partnership and BaFin licensing as strong reliability factors.
Are there industry awards and recognitions?
No specific awards publicly documented.
Does the service participate in payment system rankings?
No public ranking participation mentioned.
Are there recommendations from financial regulators?
Licensed and supervised by BaFin indicating regulatory approval.
What reputation does the service have among partners?
Trusted by European companies for payment and spend management solutions.
How do they evaluate solution innovation?
Recognized for innovation in integrated spend management and payment automation.
Are there quality service certificates?
No publicly disclosed.
Does the company participate in industry conferences?
No public data available.
How does the service position itself in the market?
Positioned as a fintech solution offering integrated payment, expense management, and international transfers for SMEs.
Which fiat currencies does the service support?
Supports payments in 70+ currencies including EUR, GBP, USD, NOK, and others.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported.
Can currencies be converted within the service?
Yes, currency conversion available using wallet funds for international payments.
What exchange rates are used for conversion?
Market competitive exchange rates sourced via banking partners.
How often are exchange rates updated?
Rates updated dynamically.
Can exotic currencies be handled?
Supports most major international currencies but rarely exotic currencies.
Are there currency restrictions in different countries?
Geographic restrictions apply as per regulatory compliance.
What types of transfers does the service support?
SEPA instant payments, UK Faster Payments, SWIFT international transfers, bulk payments.
Can transfers be made between service users?
Yes, internal transfers within the platform.
Are transfers to bank cards supported?
No specific card transfer capability publicly documented.
Can money be transferred to bank accounts?
Yes, supports transfers to standard bank accounts.
Is bill payment available?
Yes, bill payments are supported.
Are recurring payments supported?
Yes, recurring payment setup possible.
Can automatic transfers be set up?
Yes, automated payment runs and scheduling available.
Are group payments supported?
Yes, bulk payments and group reimbursement supported.
Can payment links be created?
No public documentation.
What are the minimum transaction amounts in the service?
Not publicly listed.
What are the maximum amounts that can be transferred?
Subject to account limits and regulatory thresholds.
Are there daily limits on operations?
Yes, limits governed by verification level and jurisdiction.
What monthly and annual limits are in effect?
Vary depending on user verification and account type.
Can limits be increased? How?
Limits can be raised upon further verification and bank approval.
Do limits differ for verified users?
Yes, verified users have higher transaction capabilities.
Are there restrictions for new accounts?
New accounts have limited initial transaction limits.
Do special limits apply in different countries?
Yes, compliance with country-specific regulations applies.
Can operations be temporarily blocked?
Yes, for fraud prevention or regulatory reasons.
Are there limits on the number of daily operations?
Daily operation count limits exist per risk management policies.
What are the minimum amounts for account funding?
Not publicly specified.
What methods of funding are supported?
Bank transfers and wallet top-ups via partner banks.
Are there fees for funding?
Typically no fees for standard bank funding.
What are the minimum funding amounts?
Not publicly specified.
How quickly are funds credited when funding?
Generally same-day or next business day.
How can money be withdrawn from the system?
Withdrawals via bank transfer to user accounts.
Are there fees for fund withdrawal?
Fees may apply depending on transfer method and destination.
How long does withdrawal take?
Usually 1-3 business days.
What withdrawal limits are set?
Based on account type and verification status.
How quickly are funds credited when funding with a card?
Card funding not publicly detailed.
How long does a bank transfer take?
Domestic usually same day; international up to several days.
How quickly do cryptocurrency transfers arrive?
Not applicable.
Are transfers between users instant?
Internal platform transfers are near-instant.
Are there delays when funding on weekends?
Yes, banking hours affect weekend processing.
Do holidays affect funding speed?
Yes, public holidays delay processing.
Can crediting be accelerated for a fee?
No public details on expedited processing.
What determines the speed of funding processing?
Banking system hours and transfer method.
Are there notifications about funding status?
Yes, users receive payment and funding status.
What to do if funding takes too long?
Contact customer support for investigation.
How quickly are withdrawal requests processed?
Within 1-3 business days.
How long does card withdrawal take?
Not applicable.
How quickly do bank transfers arrive?
Detailed above.
Are cryptocurrency withdrawals instant?
Not applicable.
Can withdrawal be accelerated for an additional fee?
Not publicly documented.
What determines withdrawal processing time?
Banking partners and transfer method.
Are there notifications about withdrawal status?
Status updates provided.
Can a withdrawal request be canceled?
Possibly if processed early.
How to register with the payment service?
Online registration with identity verification.
What data is needed to create an account?
Personal and company information, identification documents.
Can registration be done without email?
Email usually required.
Is phone confirmation required during registration?
Common for security purposes.
Are there age restrictions for registration?
Must be adult (18+).
Can a corporate account be created?
Yes, corporate accounts supported.
Is it required to provide real data?
Yes, per KYC regulations.
Are there country restrictions for registration?
Service limited to supported European countries.
How long does account activation take?
Typically a few business days.
What verification levels exist?
Tiered KYC verification.
What documents are required for basic verification?
Government-issued ID and proof of address.
Are documents needed for full verification?
Additional business documents for corporate clients.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Limited use with restrictions.
What restrictions apply to unverified users?
Limited transaction volume and access.
Is a selfie with documents required?
Possibly for enhanced verification.
How often do documents need to be updated?
According to regulatory requirements.
What encryption technologies does the service use?
TLS/SSL encryption standards.
Is biometric authentication supported?
Not publicly detailed.
Is blockchain technology used?
No public use.
How is user personal data protected?
GDPR compliant.
Is cold storage used for cryptocurrencies?
Not applicable.
What anti-phishing protection measures are provided?
Secure login and monitoring.
How does the service combat money laundering?
Stringent AML procedures.
What to do when fraud is detected?
Notify customer support immediately.
How to report suspicious activity?
Through support channels.
Is there compensation for damage from fraudsters?
According to EU/Norwegian law.
What user rights exist for disputed transactions?
Rights protected legally.
How to dispute account blocking?
Contact support for resolution.
Is there insurance against cyber attacks?
Not publicly disclosed.
What fees does the service charge for transfers?
Fees vary by payment type.
Are there fees for account funding?
Usually none.
Are fees charged for fund withdrawal?
Possible fees.
Are there fees for currency conversion?
Yes, standard currency conversion fees apply.
Are there fees for account inactivity?
No public info.
Are there account maintenance fees?
Possibly applicable.
Are fees charged for operation cancellation?
Rarely.
Are there fees for expedited operations?
Possibly.
Are there hidden fees?
Fees disclosed per regulations.
How are fees calculated for large amounts?
Tiered or percentage fee structures.
Are there different tariff plans in the service?
Yes, plans vary by client type.
What advantages does VIP status provide?
No public info.
How to get preferential conditions?
Negotiation and volume.
Are there free operations per month?
Some free transactions common.
Are there discounts for active users?
No information.
Can individual conditions be obtained?
Possibly on request.
Do promotional codes work for fee reduction?
No info.
Are there cashback programs?
No info.
Are there discounts for transaction volumes?
No info.
Is there an official mobile application?
Moss provides a digital platform; app availability is on their site.
On which platforms is the application available?
Not explicitly detailed.
What functions are available in the mobile application?
Payment processing, spend management.
Does functionality differ from the web version?
Likely similar.
Is Touch ID/Face ID supported?
Not detailed.
Are there push notifications about operations?
Yes likely supported.
Is dark theme supported?
No public info.
How often is the mobile application updated?
Regular updates available.
Are there beta versions of the application?
No info.
Is the web interface of the service convenient?
Rated easy to use.
In which languages is the interface available?
English and major EU languages.
Is there a night mode for the website?
No info.
Are hotkeys supported?
No information.
Can data be exported?
Yes, CSV and API supported.
Is there an API for developers?
Yes, Moss offers API integration.
Is integration with other services supported?
Integration available with accounting and ERP systems.
How often is the web interface updated?
Regular updates.
Are there virtual cards in the service?
No public info.
Can disposable cards be created?
No info.
Does the service allow operations with online casinos?
Not specified.
Are there restrictions on gambling transactions?
Likely restricted per policy.
Can accounts be blocked for casino play?
Possibly for compliance.
How does the service view gambling?
No official statement.
Are casino transactions tracked?
No info.