What is the official website of the payment service?
The official website of Nexi payment service is https://www.nexigroup.com/en/ and the Italian-specific site is https://www.nexi.it/it
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Where can I find the customer support contacts?
Customer support contacts can be found on the Nexi official website under the "Customer Service" or "Support" sections.
What is the hotline phone number?
The main Nexi customer service hotline number is +49 69 7922 4060 (noted for Nexi Germany).
Is there a toll-free support number?
There is no verified information about a toll-free support number; typically, customer service may use standard local or international call numbers.
What is the email address for technical support?
The general technical support email observed (for Nexi Germany) is [email protected]; localized emails may exist per country and service.
Are there separate emails for different types of inquiries?
Payment service providers typically have specialized emails per department such as technical support, commercial inquiries, and disputes, though specific Nexi addresses are not publicly confirmed.
Where can I find the online chat support?
Online chat support availability is usually on Nexi's official website in the customer service or contact sections, though exact location is unspecified.
Does the chat support work 24/7?
Standard industry practice includes limited hours for chat support; verified 24/7 chat service information for Nexi is not available.
Is there support through messengers (Telegram, WhatsApp)?
No verified details found about official Nexi support through Telegram, WhatsApp, or other messengers.
What are the support working hours?
Specific working hours for Nexi customer support are not verified; financial service support typically runs during local business hours, Monday to Friday.
Does support work on weekends and holidays?
Weekend and holiday support availability is generally limited or unavailable unless specified for emergencies.
Are there regional offices for in-person visits?
Nexi has regional offices in Italy, including Milan, Rome, and Verona, supporting in-person visits under appointment or business conditions.
Where are the physical offices located?
Physical offices are located in Milan, Rome, Verona, and other locations including Cividale del Friuli (UD), Anzola dell'Emilia (BO), and Florence in Italy.
Can I schedule a personal meeting?
Personal meeting scheduling typically is available through direct contact or local office appointment requests.
Are there representatives in different countries?
Nexi operates in more than 25 countries with affiliated regional offices and representatives, including central Europe countries like Slovakia, Czech Republic, Croatia, Hungary, and Serbia.
In which languages is support available?
Support is available at least in Italian and English; the payment page supports multiple languages automatically including Spanish, French, German, Japanese, Chinese, Arabic, and Portuguese.
How quickly does support respond to requests?
Average response times vary by channel; customer feedback shows average response times from a few hours to a business day.
Is there a priority system for VIP clients?
Nexi likely offers priority support or dedicated assistance for VIP clients as common in payment service providers, though no detailed public confirmation exists.
Can I request a callback?
Callback service availability is typical in financial service customer support, but specific information about Nexi's callback option is not available.
When was the payment service founded?
Nexi traces origins to 1939, originally established under a predecessor name.
Who is the founder and owner of the service?
Nexi evolved from Istituto Centrale delle Banche Popolari Italiane; current leadership includes CEO Paolo Bertoluzzo and Chairwoman Michaela Castelli.
In which country is the company registered?
Nexi is registered in Italy.
What is the development history of the payment service?
Nexi has evolved over decades, integrating multiple payment technologies and expanding across Europe after mergers with Nets and SIA to form a leading European PayTech entity.
Have there been major updates or rebranding?
The company was rebranded from ICBPI to Nexi, with multiple strategic updates and expansions, notably merging with Nets and SIA in recent years.
Who sits on the company's board of directors?
The board includes Michaela Castelli (Chairperson), Paolo Bertoluzzo (CEO), and other industry professionals (specific members not fully listed publicly).
Are there investors or partners in the service?
Nexi's investors include Bain Capital among others; strategic partnerships exist with major banks and financial institutions.
Does the company participate in stock trading?
Nexi is publicly traded on Borsa Italiana (Italian Stock Exchange) under the ticker "NEXI."
What is the company's market capitalization?
As of July 2024, Nexi's market capitalization was about €7.75 billion.
Are there subsidiary companies or branches?
Nexi Group includes subsidiaries and branches in multiple European countries including Nexi Central Europe.
What licenses does the payment service have?
Nexi Payments S.p.A. holds e-money institution licenses authorized by the Bank of Italy since January 2018.
In which jurisdictions does the service operate officially?
Nexi operates officially in Italy and is passported to all EEA (European Economic Area) countries (27 member states).
Are there licenses for cryptocurrency operations?
Nexi Payments S.p.A. is not registered as a virtual asset service provider and does not offer cryptocurrency services.
Does the service comply with AML/KYC requirements?
Nexi complies fully with anti-money laundering (AML) and know-your-customer (KYC) regulatory requirements.
Are there security certificates (PCI DSS, etc.)?
Nexi complies with PCI DSS standards for payment security and likely holds other relevant security certifications.
Has the service undergone security audits?
As a major payment institution, Nexi undergoes regular security audits though specific audit reports are not publicly disclosed.
Is there insurance for client funds?
Nexi complies with regulatory requirements to safeguard client funds but does not participate in deposit guarantee schemes as it is not a bank.
Which international standards does it comply with?
Nexi complies with PSD2, PCI DSS, AML, GDPR, and other relevant European financial standards.
Have there been any regulatory fines or violations?
No publicly known recent regulatory fines or violations against Nexi.
Where can I find real reviews about the service?
User reviews and feedback can be found on specialized financial service platforms like TheBanks.eu and ecommerce technology forums.
What are the main user complaints?
Common complaints relate to customer support responsiveness and limited transparency in some cases.
What do users most often praise the service for?
Users praise Nexi for its broad product offerings, reliability, and wide acceptance for digital payments.
Are there issues with fund withdrawals?
No significant widespread withdrawal issues reported; standard processing times apply.
Is the interface convenient according to users?
The Nexi interface is generally rated as user-friendly and efficient.
Are clients satisfied with transaction speed?
Transaction speeds are rated positively, with fast processing for card and online payments.
Do users recommend this service?
Many users recommend Nexi for business and personal use in Italy and Europe.
How do experts assess the service's reliability?
Experts consider Nexi reliable with strong regulatory compliance and advanced technological infrastructure.
Are there industry awards and recognitions?
Nexi has received recognition as a top European PayTech innovator, though specific awards are not detailed.
Does the service participate in payment system rankings?
Nexi ranks #2 among European electronic money institutions in Italy according to TheBanks.eu.
Are there recommendations from financial regulators?
The Bank of Italy endorses Nexi via licensing and ongoing supervision.
What reputation does the service have among partners?
Nexi has a strong reputation for partnership with banks, merchants, and financial institutions.
How do they evaluate solution innovation?
Nexi is recognized for innovation in payment methods, instant payments, and open banking solutions.
Are there quality service certificates?
Nexi holds certifications for payment processing security and quality compliance.
Does the company participate in industry conferences?
Nexi regularly participates in financial technology conferences and industrial events.
How does the service position itself in the market?
Nexi positions as a leading European PayTech focused on simplifying and securing digital payments with innovative solutions.
Which fiat currencies does the service support?
Nexi primarily supports the Euro (EUR) currency.
Are cryptocurrencies supported? Which ones specifically?
Nexi does not support cryptocurrency transactions or wallets.
Is there a proprietary cryptocurrency or token?
Nexi does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are generally limited as Nexi operates mainly in EUR within the EEA.
What exchange rates are used for conversion?
When applicable, exchange rates are based on market rates from partner banks or financial institutions.
How often are exchange rates updated?
Exchange rates are updated regularly during market hours as per standard financial procedures.
Are stablecoins supported?
Stablecoins are not supported by Nexi.
Can exotic currencies be handled?
Exotic currencies handling is not supported; Nexi focuses on EUR.
Are there currency restrictions in different countries?
Currency and transaction restrictions follow regulatory rules within EEA jurisdictions.
What types of transfers does the service support?
Nexi supports card payments, digital wallet payments, bank transfers, and payment initiation services.
Can transfers be made between service users?
Peer-to-peer transfers within Nexi's wallet or payment ecosystem are not prominently featured.
Are transfers to bank cards supported?
Transfers and payments to bank cards (debit/credit) are supported.
Can money be transferred to bank accounts?
Bank account transfers via SEPA and instant payments are supported.
Is bill payment available?
Bill payment services are available via Nexi partners.
Are recurring payments supported?
Recurring payment setup is supported especially via the XPay gateway.
Can automatic transfers be set up?
Automatic transfer features depend on integration and merchant configurations.
Is payment scheduling available?
Payment scheduling is offered via business payment solutions.
Are group payments supported?
Group or split payment capabilities are not explicitly specified.
Can payment links be created?
Payment links via Pay-by-Link service are supported.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by service and merchant settings.
What are the maximum amounts that can be transferred?
Maximum transaction limits are determined by regulatory and issuer bank limits.
Are there daily limits on operations?
Daily limits exist per account and merchant risk profiles.
What monthly and annual limits are in effect?
Monthly and annual limits depend on verification status and account type.
Can limits be increased? How?
Limits can be increased through enhanced verification and business arrangements.
Do limits differ for verified users?
Verified users typically enjoy higher transaction and funding limits.
Are there restrictions for new accounts?
New accounts face initial lower limits and verification requirements.
Do special limits apply in different countries?
Different regulatory environments may impose specific transaction limits.
Can operations be temporarily blocked?
Operations can be blocked for security reasons, suspicious activity, or regulatory compliance.
Are there limits on the number of daily operations?
Limits on daily operation counts may exist to prevent fraud.
What are the minimum amounts for account funding?
Minimum funding depends on payment method and merchant agreements.
What methods of funding are supported?
Funding methods include card payments, bank transfers, and partner digital wallets.
Are there fees for funding?
Funding fees vary by payment method and partner agreements.
What are the minimum funding amounts?
Minimum funding amounts vary, typically starting from a few euros.
How quickly are funds credited when funding?
Funds via card are credited instantly or within minutes; bank transfers may take 1-2 business days.
How can money be withdrawn from the system?
Withdrawals are made to linked bank accounts or cards.
Are there fees for fund withdrawal?
Withdrawal fees depend on method and contractual terms.
How long does withdrawal take?
Withdrawal processing usually takes 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account verification and service agreement.
How quickly are funds credited when funding with a card?
Card funding is typically instant.
How long does a bank transfer take?
Bank transfers generally take 1-2 business days.
How quickly do cryptocurrency transfers arrive?
Nexi does not support cryptocurrency transfers.
Are transfers between users instant?
Internal transfers, if available, are usually instant.
Are there delays when funding on weekends?
Weekend funding may be delayed due to banking schedules.
Do holidays affect funding speed?
Holidays typically extend processing times.
Can crediting be accelerated for a fee?
Express funding options with fees may be available via partner services.
What determines the speed of funding processing?
Funding speed depends on payment type, bank processing, and regulatory checks.
Are there notifications about funding status?
Users are commonly notified by email or SMS on funding status.
What to do if funding takes too long?
Contact customer support for funding delays.
How quickly are withdrawal requests processed?
Withdrawals are processed typically within 1-3 business days.
How long does card withdrawal take?
Card withdrawals usually take 1-3 business days.
How quickly do bank transfers arrive?
Bank transfers take 1-2 business days under normal conditions.
Are cryptocurrency withdrawals instant?
Not applicable as Nexi does not support crypto.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends are processed next business day.
Do holidays affect withdrawal speed?
Withdrawals may be delayed by holidays.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawals may be offered for a fee.
What determines withdrawal processing time?
Processing time depends on verification, banking hours, and fraud checks.
Are there notifications about withdrawal status?
Withdrawal notifications are provided via app or email.
Can a withdrawal request be canceled?
Cancellation policies vary; generally, cancellation is possible before processing starts.
How to register with the payment service?
Registration is done online via Nexi's website with required personal/business information.
What data is needed to create an account?
Data includes identification, contact info, and business documentation if applicable.
Can registration be done without email?
Email is generally required for registration for communication and verification.
Is phone confirmation required during registration?
Phone number confirmation is common to enhance security.
Are there age restrictions for registration?
Minimum age is generally 18 years.
Can a corporate account be created?
Corporate accounts can be created with additional documentation.
Is it required to provide real data?
Real identity data is mandatory for compliance with KYC laws.
Are there country restrictions for registration?
Registration is limited to countries where Nexi holds licenses, mainly Italy and EEA.
How long does account activation take?
Account activation typically completes within a few business days after verification.
What verification levels exist?
Multiple levels including basic and enhanced verification are standard.
What documents are required for basic verification?
Basic verification usually requires a government ID and proof of address.
Are documents needed for full verification?
Full verification requires detailed identity and business proof documents.
Are digital copies of documents accepted?
Digital document submission is accepted.
How long does the verification procedure take?
Verification can take from hours to a few days.
Can the service be used without verification?
Usage without verification is limited and may restrict transactions.
What restrictions apply to unverified users?
Unverified users face low transaction limits and limited features.
Is address confirmation required?
Address confirmation is required for full compliance.
Is a selfie with documents required?
Selfie with documents may be required for fraud prevention.
How often do documents need to be updated?
Documents are typically refreshed every 1-2 years or upon regulatory request.
What encryption technologies does the service use?
Nexi uses TLS/SSL encryption and adheres to PCI DSS for data security.
Is two-factor authentication supported?
2FA is supported for account protection.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification.
Is biometric authentication supported?
Biometric authentication is supported in mobile applications.
Is blockchain technology used?
No verified use of blockchain technology.
Is there a multi-level security system?
A multi-level security system with layered protections is in place.
How is user personal data protected?
Personal data is protected under GDPR and encrypted in transit and storage.
Is cold storage used for cryptocurrencies?
Not applicable; no cryptocurrency custody.
Is there DDoS attack protection?
DDoS protection mechanisms are implemented.
Are regular security audits conducted?
Regular security audits are performed.
What anti-phishing protection measures are provided?
Anti-phishing features include secure login and alert systems.
Is there a suspicious activity detection system?
Fraud detection systems monitor all transactions.
How does the service combat money laundering?
AML procedures including monitoring, reporting, and KYC are implemented.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Users should report fraud immediately to customer support.
How to report suspicious activity?
Reports can be made through support channels and secure online forms.
Is there compensation for damage from fraudsters?
Compensation policies depend on the situation and laws.
What user rights exist for disputed transactions?
Users have dispute resolution rights as per PSD2 and local laws.
How to dispute account blocking?
Disputes can be submitted through customer support channels.
Is there insurance against cyber attacks?
Cybersecurity insurance may be held but is not publicly confirmed.
What fees does the service charge for transfers?
Fees vary by transfer type and service agreements.
Are there fees for account funding?
Funding fees depend on method used.
Are fees charged for fund withdrawal?
Withdrawal fees depend on channel and account.
Are there fees for currency conversion?
Currency conversion fees are applied where applicable.
Are there fees for account inactivity?
Inactivity fees may apply based on account terms.
Are there account maintenance fees?
Account maintenance fees depend on account type.
Are fees charged for operation cancellation?
Cancellation fees may apply for certain transactions.
Are there fees for expedited operations?
Expedited service fees might be charged.
Are there hidden fees?
Nexi discloses fees as per regulatory requirements.
How are fees calculated for large amounts?
Large transactions may have tiered or negotiated fees.
Are there different tariff plans in the service?
Multiple pricing plans for different customer segments are offered.
What advantages does VIP status provide?
VIP status often includes priority support and lower fees.
How to get preferential conditions?
Preferential terms are granted via client agreements.
Are there free operations per month?
Free operations depend on specific plans.
Are there discounts for active users?
Discounts for volume or active users may be available.
Are there corporate tariffs?
Corporate pricing plans are available.
Can individual conditions be obtained?
Custom pricing is possible for large clients.
Do promotional codes work for fee reduction?
Promotional codes may be offered periodically.
Are there cashback programs?
Cashback is generally not a core feature.
Are there discounts for transaction volumes?
Volume discounts may apply.
Is there an official mobile application?
Yes, an official Nexi mobile app is available.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile app offers transaction monitoring, payments, notifications, and account management.
Does functionality differ from the web version?
Mobile app may have limited or optimized functions compared to web portal.
Is Touch ID/Face ID supported?
Biometric authentication like Touch ID/Face ID is supported.
Can the application work offline?
Limited offline functionality; requires internet for transactions.
Are there push notifications about operations?
Push notifications are provided for account activity.
Is dark theme supported?
Dark mode availability is unclear.
How often is the mobile application updated?
Updates occur regularly based on user feedback and compliance.
Are there beta versions of the application?
Beta versions or early access programs may exist.
Is the web interface of the service convenient?
The web interface is user-friendly and designed for ease of navigation.
Is responsive design supported?
Responsive design is supported for mobile and tablet use.
In which languages is the interface available?
Interfaces support Italian, English, and other major European languages.
Is there a night mode for the website?
Night mode is not confirmed.
Are hotkeys supported?
Hotkey support is generally not a major feature.
Can data be exported?
Data export is possible for transactions and reports.
Is there an API for developers?
Nexi offers APIs for payment integration and service extension.
Is integration with other services supported?
Integration with ecommerce, banking, and ERP systems is supported.
How often is the web interface updated?
Web interface updates occur periodically for improvements and security.
Are there virtual cards in the service?
Nexi provides virtual cards for secure online payments.
Can disposable cards be created?
Disposable card generation is not explicitly confirmed.
Is multi-currency account functionality supported?
Multi-currency accounts are limited; focus is on EUR.
Are there investment products?
Nexi primarily focuses on payments; investment products are not core offerings.
Can interest be earned on balance?
Interest earnings on stored balances are not standard.
Are there credit products?
Nexi offers credit cards and related lending services via partners.
Is P2P trading supported?
Peer-to-peer trading is not a feature.
Can cryptocurrencies be bought/sold?
No cryptocurrency buying or selling services.
Is there acquiring for business?
Nexi offers merchant acquiring and payment processing services.
Are mass payouts supported?
Mass payout capabilities are available for business clients.
Is there a loyalty program in the service?
Loyalty program features exist, often through partner merchants.
How are bonus points earned?
Bonus points are earned through partner programs.
Is there cashback for operations?
Cashback is generally available via card schemes or partner promotions.
Are there referral programs?
Referral incentive programs exist in some offerings.
What privileges do VIP clients have?
VIP clients enjoy dedicated support and tailored services.
Are there seasonal promotions and offers?
Seasonal campaigns may be run periodically.
Can premium status be obtained?
Premium accounts are available by invitation or application.
Are there partner discounts?
Partner discounts are offered through Nexi's merchant network.
Are there corporate loyalty programs?
Corporate loyalty and rewards programs exist for business clients.
Does the service allow operations with online casinos?
Nexi does not specifically promote online casino transactions.
Are there restrictions on gambling transactions?
Gambling transactions may be subject to restrictions per regulation.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious casino activity occurs.
How does the service view gambling?
Gambling is generally monitored under AML and regulatory policies.
Are there special conditions for gambling?
Specific gambling terms depend on jurisdictional law.
Are casino transactions tracked?
Casino transactions are tracked for compliance.
Can operations with gambling sites be hidden?
Transactions are generally transparent for regulatory compliance.
Are there notifications about gambling expenses?
Gambling expense alerts depend on user settings.
Are there special fees for gambling operations?
Gambling transaction fees may vary by merchant.
Can limits be set on gambling?
Spending limits or controls for gambling may be offered.
Is there a self-exclusion function?
Self-exclusion for gambling is supported via partners.
Can access to gambling sites be restricted?
Access restrictions may be applied as per regulation.
Is gambling expense control supported?
Expense controls for gambling are supported in some services.
Are there notifications about limit exceedance?
Alerts for limits exceeded can be activated.
Can operations with casinos be blocked?
Transactions may be blocked to comply with regulations.
Is a "cooling-off period" supported?
Cooling-off periods for gambling exist under responsible gaming policies.
Can help be obtained for gambling addiction?
Help resources for gambling addiction are available via partners.
Is there partnership with player assistance organizations?
Nexi works with organizations supporting responsible gaming.
How to set up gambling expense notifications?
Notifications can be set up through user account controls or linked services.
Which online casinos accept this payment method?
Specific lists are not publicly available.
Are there exclusive partnerships with specific casinos?
No confirmed exclusive casino partnerships.
Do conditions differ when used in different casinos?
Conditions may vary based on casino policies.
Are there special bonuses for using this method in casinos?
No confirmed special bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Use is primarily for deposits; withdrawal support depends on casino.
Are there geographic restrictions for casino usage?
Casino usage follows regional legal restrictions.
How do casino operators typically process transactions from this method?
Via standard card or bank payment processing systems.
Are there typical processing times when used with casinos?
Processing times align with card and bank payment standards.
Do casinos usually charge additional fees for this method?
Additional fees vary by casino.
Are there any known compatibility issues with major casino platforms?
No widespread compatibility issues reported.