What is the official website of the payment service?
https://www.nhbank.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contact information is available on the NH Bank website's 'Contact Us' or 'Customer Center' section.
What is the hotline phone number?
+82-2-3704-1004
Is there a toll-free support number?
Toll-free support numbers are not universally provided; most banks offer standard lines with regular rates for customer service.
What is the email address for technical support?
Most financial institutions provide a general inquiry or customer service email rather than a dedicated technical support email.
Are there separate emails for different types of inquiries?
It is common for banks to have designated emails for complaints, business, or technical questions, accessible on their official website.
Where can I find the online chat support?
Online chat support is typically available via the bank's website or mobile app within the Customer Center or Support section.
Does the chat support work 24/7?
24/7 chat support is a standard in global banking, but exact hours and availability can vary between services.
Is there support through messengers (Telegram, WhatsApp)?
Support through messaging platforms like KakaoTalk is common in Korea; international messengers may not be supported.
What are the support working hours?
Standard support hours for South Korean banks are 9am–6pm KST, Monday through Friday, excluding public holidays.
Does support work on weekends and holidays?
Weekend and public holiday support is usually limited to select online channels or automated systems.
Are there regional offices for in-person visits?
Large banks maintain extensive branch networks nationwide for in-person customer service.
Where are the physical offices located?
NH Bank's headquarters is at 120, Tongil-ro, Jung-gu, Seoul, South Korea, with branches nationwide and some international offices.
Can I schedule a personal meeting?
Scheduling personal meetings is generally allowed by appointment through the branch or online system.
Are there representatives in different countries?
NH Bank operates select international offices, including branches in New York, Beijing, and Hanoi.
In which languages is support available?
Korean is the main support language; English and other languages may be available in select branches or by request.
How quickly does support respond to requests?
Average response time for support is within a few minutes for phone/chat and within 1-2 business days for email.
Is there a priority system for VIP clients?
VIP and premium clients typically receive dedicated managers and expedited support channels.
Can I request a callback?
Callback services are common and can usually be scheduled via the bank's website or helpline.
When was the payment service founded?
NH Bank was formally established in 2012 following a split from the National Agricultural Cooperative Federation.
Who is the founder and owner of the service?
NH Bank is owned by NongHyup Financial Group, which is wholly owned by the National Agricultural Cooperative Federation (NACF).
In which country is the company registered?
South Korea
What is the development history of the payment service?
Originated in 1907, merged and evolved under NACF, and NH Bank was established as a separate legal entity in 2012.
Have there been major updates or rebranding?
Major updates include the 2012 spin-off and recent expansions such as obtaining a Hong Kong banking license in 2021.
Who sits on the company's board of directors?
Key executives like the CEO (as of 2025, Kang Tae-Young) and other appointed board members from NH Financial Group oversee governance.
Are there investors or partners in the service?
NH Bank is a subsidiary of NH Financial Group, making NACF its primary investor and shareholder, along with business partnerships in finance.
Does the company participate in stock trading?
NH Bank itself is not listed; its parent, NH Financial Group, trades on Korean stock exchanges.
What is the company's market capitalization?
Market capitalization data is reported for NH Financial Group, not NH Bank individually.
Are there subsidiary companies or branches?
NH Bank operates a vast network of domestic branches and some international offices as part of NH Financial Group.
What licenses does the payment service have?
NH Bank holds a South Korean commercial banking license and has foreign branch authorizations, such as a Hong Kong banking license.
In which jurisdictions does the service operate officially?
Officially operates in South Korea with licensed international branches in several countries.
Are there licenses for cryptocurrency operations?
No verified cryptocurrency-specific operational licenses are associated with NH Bank.
Does the service comply with AML/KYC requirements?
NH Bank follows South Korea's AML and KYC regulations under national law and financial industry best practices.
Are there security certificates (PCI DSS, etc.)?
Major banks adhere to standards such as PCI DSS for card payment security; details are typically listed in security disclosures.
Has the service undergone security audits?
Regular security audits are conducted as part of regulatory compliance and operational best practices.
Is there insurance for client funds?
Deposits at licensed Korean banks are insured up to local limits by the Korea Deposit Insurance Corporation (KDIC).
Which international standards does it comply with?
Compliance includes international AML, KYC, data security, and payment industry standards.
Have there been any regulatory fines or violations?
No prominent regulatory fines or violations are publicly associated with NH Bank as of recent reporting.
Where can I find real reviews about the service?
Trusted platforms include Google, Naver, and Korean financial forums.
What are the main user complaints?
Common issues are related to waiting times, digital interface glitches, and certain language limitations.
What do users most often praise the service for?
Users frequently praise the bank for its extensive branch network and specialized agricultural financial products.
Are there issues with fund withdrawals?
Withdrawal processes are generally reliable but can be delayed due to compliance checks or technical problems.
Is the interface convenient according to users?
The user interface is considered functional, with room for improvement in internationalization and UX design.
Are clients satisfied with transaction speed?
Transaction speed is generally positively reviewed for standard operations.
Do users recommend this service?
A majority of users in agriculture/business sectors recommend NH Bank for those needs.
How do experts assess the service's reliability?
Experts consider NH Bank stable due to its strong regulatory foundation and large client base.
Are there industry awards and recognitions?
NH Bank has received various industry recognitions, such as Uptime Institute certifications for data centers.
Does the service participate in payment system rankings?
NH Bank regularly appears in industry and consumer banking rankings in South Korea.
Are there recommendations from financial regulators?
Recognition by Korean regulators is standard, particularly for consumer protection and compliance.
What reputation does the service have among partners?
NH Bank is respected as a reliable financial partner, particularly for agricultural cooperatives and K-banking.
How do they evaluate solution innovation?
NH Bank is recognized for digital banking innovation supporting agriculture and rural communities.
Are there quality service certificates?
Quality certifications such as ISO/PCI are standard for industry-leading banks.
Does the company participate in industry conferences?
Large Korean banks, including NH, participate in national and regional financial conferences and industry associations.
How does the service position itself in the market?
NH Bank positions itself as the leading agricultural and cooperative bank with extensive local reach.
Which fiat currencies does the service support?
Primarily supports Korean won (KRW); major foreign currencies available for selected services.
Are cryptocurrencies supported? Which ones specifically?
NH Bank does not provide direct cryptocurrency wallet or exchange functions.
Is there a proprietary cryptocurrency or token?
There is no proprietary NH Bank cryptocurrency or token.
Can currencies be converted within the service?
Foreign currency conversion is available through FX services at branches or online.
What exchange rates are used for conversion?
Rates are based on prevailing market rates set by the bank with transparent margins.
How often are exchange rates updated?
Exchange rates are updated multiple times daily according to foreign exchange markets.
Are stablecoins supported?
There is no direct support for stablecoins via NH Bank's payment services.
Can exotic currencies be handled?
Selected exotic currency services may be available at specific branches for travel or business needs.
Are there currency restrictions in different countries?
Currency conversion and transfers must comply with both Korean and recipient country regulations.
What types of transfers does the service support?
Supports domestic transfers, overseas remittance, bill payments, and card transactions.
Can transfers be made between service users?
Peer-to-peer transfers are supported between NH Bank account holders.
Are transfers to bank cards supported?
Transfers to local and some international cards are available but may have restrictions.
Can money be transferred to bank accounts?
Domestic and international bank account transfers are supported with required identification.
Is bill payment available?
Bill payments for utilities, taxes, and select services are available online and at branches.
Are recurring payments supported?
Recurring and scheduled payments can be set up for utilities and loan repayments.
Can automatic transfers be set up?
Automatic and standing order transfers are common service features.
Is payment scheduling available?
Scheduled payments are available via online/mobile platforms.
Are group payments supported?
Group payment collection/splitting features are rare but may be available via special products.
Can payment links be created?
Payment link generation is not a standard feature of NH Bank retail offerings.
What are the minimum transaction amounts in the service?
Minimum limits are set for certain transfers and payments, varying by service and compliance rules.
What are the maximum amounts that can be transferred?
Maximum amounts are set per transaction, per day, and per user according to local regulations.
Are there daily limits on operations?
Daily transaction limits for transfers and withdrawals are imposed for security and compliance.
What monthly and annual limits are in effect?
Monthly and annual limits are applied in compliance with banking regulations and user verification status.
Can limits be increased? How?
Higher limits may be granted upon submission of additional documents and request through branches or online channels.
Do limits differ for verified users?
Higher limits are available for users completing enhanced verification/KYC procedures.
Are there restrictions for new accounts?
New accounts may have lower limits and restricted access until full verification is completed.
Do special limits apply in different countries?
Overseas transactions are subject to country-specific regulatory and risk controls.
Can operations be temporarily blocked?
Accounts or transactions can be temporarily suspended due to fraud detection, security, or customer request.
Are there limits on the number of daily operations?
Daily operation limits protect against fraud and are adjusted by account type and risk level.
What are the minimum amounts for account funding?
Minimum funding amounts depend on the method; details are typically published in bank fee schedules.
What methods of funding are supported?
Supported methods include cash deposits, transfers from other banks, payroll credits, and mobile payments.
Are there fees for funding?
Most account funding methods are free, but fees may apply for certain interbank or international transfers.
What are the minimum funding amounts?
Minimum amounts depend on account and funding method; specific thresholds are specified in terms and conditions.
How quickly are funds credited when funding?
Funds are credited instantly or within 1 business day for most methods.
How can money be withdrawn from the system?
Withdrawals are supported via ATMs, in-branch, or transfers to accounts/cards.
Are there fees for fund withdrawal?
Withdrawal fees depend on method, account type, and channel; disclosed in the bank's tariff schedule.
How long does withdrawal take?
In-country withdrawals are usually immediate; cross-border can take several business days.
What withdrawal limits are set?
Limits per transaction and day are clearly stated in account terms and tailored by user verification.
How quickly are funds credited when funding with a card?
Card funding typically credits accounts immediately or within minutes.
How long does a bank transfer take?
Domestic transfers are mostly instant; international can take 1–5 business days.
How quickly do cryptocurrency transfers arrive?
NH Bank does not directly support cryptocurrency transfers.
Are transfers between users instant?
Domestic, intra-bank transfers are processed instantly.
Are there delays when funding on weekends?
Some electronic funding may be delayed to the next business day on weekends.
Do holidays affect funding speed?
National holidays can delay funding and processing until the next business day.
Can crediting be accelerated for a fee?
Express processing is not common for standard funding; business solutions may offer it.
What determines the speed of funding processing?
Processing speed depends on funding method, time of day, verification status, and regulatory reviews.
Are there notifications about funding status?
Email, SMS, and app notifications about funding and credits are standard features.
What to do if funding takes too long?
Customers should contact the support center or visit a branch to resolve delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawal requests are processed instantly or within a business day, depending on the method.
How long does card withdrawal take?
Card-linked withdrawals are instant through ATMs; inter-bank card withdrawals may take longer.
How quickly do bank transfers arrive?
NH Bank domestic transfers are instant; international transfers depend on clearing networks.
Are cryptocurrency withdrawals instant?
NH Bank does not process direct cryptocurrency withdrawals.
Are there withdrawal delays on weekends?
Weekend withdrawals may be delayed depending on interbank clearing systems.
Do holidays affect withdrawal speed?
Withdrawals are delayed during national holidays and processed on the next business day.
Can withdrawal be accelerated for an additional fee?
Express withdrawal is not standard; certain business services may offer it.
What determines withdrawal processing time?
Timing is affected by method, regulatory compliance, and banking hours.
Are there notifications about withdrawal status?
Withdrawal notifications are provided through SMS, email, and app alerts.
Can a withdrawal request be canceled?
Certain withdrawal requests can be canceled before processing is completed.
How to register with the payment service?
Registration is possible in-person at a branch or remotely through the bank’s digital channels.
What data is needed to create an account?
Personal identification, valid local/contact number, and sometimes proof of address are required.
Can registration be done without email?
Email is recommended but registration may be possible with a verified mobile number at branches.
Is phone confirmation required during registration?
Phone confirmation via SMS is required for most account registrations, ensuring security.
Are there age restrictions for registration?
South Korean legal age for financial contracts is 19; minors may need guardian consent.
Can a corporate account be created?
Corporate accounts are available with business registration and supporting documents.
Is it required to provide real data?
Real, verifiable information must be submitted for regulatory AML/KYC compliance.
Are there country restrictions for registration?
Non-residents and foreigners may face restrictions; regulations are detailed by the bank.
How long does account activation take?
Accounts are typically activated the same day upon successful verification of documents.
What verification levels exist?
Standard and enhanced verification levels allow access to differentiated products and higher limits.
What documents are required for basic verification?
Government-issued ID and proof of contact (phone/email) are standard requirements.
Are documents needed for full verification?
Full verification may require additional proof of address, income, or legal status.
Are digital copies of documents accepted?
Digital submission of ID and documents is increasingly accepted for online accounts.
How long does the verification procedure take?
Verification is usually completed within hours to 1 business day.
Can the service be used without verification?
Unverified users have limited access, mostly to inquiry or limited deposit services.
What restrictions apply to unverified users?
Transaction limits and operational restrictions are enforced until full KYC is completed.
Is address confirmation required?
Address verification may be required for higher account tiers or certain services.
Is a selfie with documents required?
A photo/biometric confirmation is increasingly required for advanced products.
How often do documents need to be updated?
Document updates are required upon expiration or major account changes.
What encryption technologies does the service use?
Strong encryption such as SSL/TLS and multi-factor credentials are applied to digital services.
Is two-factor authentication supported?
Two-factor authentication is standard, using mobile OTP generators or SMS.
Are there SMS confirmations for operations?
SMS notifications and confirmations protect key operations and changes.
Is biometric authentication supported?
Mobile app may allow fingerprint/face recognition for convenient login.
Is blockchain technology used?
Blockchain is not used in core retail bank payment processing.
Is there a multi-level security system?
Multi-layered security incorporates authentication, encryption, and fraud detection.
How is user personal data protected?
Data is managed according to Korean privacy laws and global best practices for financial services.
Is cold storage used for cryptocurrencies?
NH Bank does not provide direct custodial crypto services.
Is there DDoS attack protection?
DDoS protection mechanisms are integral to major South Korean banks’ security strategy.
Are regular security audits conducted?
Security audits are performed regularly to meet regulatory and internal risk management requirements.
What anti-phishing protection measures are provided?
Anti-phishing tools and customer education remain a top priority in digital banking.
Is there a suspicious activity detection system?
Transaction monitoring and AI-driven analytics help detect anomalies and prevent fraud.
How does the service combat money laundering?
Automated screening, transaction monitoring, and regular reporting combat financial crimes.
Is there blocking of suspicious accounts?
Fraudulent or suspicious accounts are blocked per procedure and regulatory mandates.
What to do when fraud is detected?
Immediately contact the bank, freeze affected accounts, and follow the formal dispute process.
How to report suspicious activity?
Suspicious transactions should be reported to customer service, branch staff, or through secure digital channels.
Is there compensation for damage from fraudsters?
Client compensation is governed by financial regulations and the bank’s terms; cases are reviewed individually.
What user rights exist for disputed transactions?
Formal dispute resolution rights and mediation procedures protect client interests.
How to dispute account blocking?
Requests for review or appeal of account blockings can be made to the bank’s customer center.
Is there insurance against cyber attacks?
Some banks carry cyber insurance; client loss recovery is governed by banking regulations.
What fees does the service charge for transfers?
Transfer fees vary by channel, destination, and urgency; fee schedule is published on the bank website.
Are there fees for account funding?
Some funding methods are free; others, such as international transfers, may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on channel and method; transparent fee disclosure is required.
Are there fees for currency conversion?
Currency exchange services include a disclosed margin or fee.
Are there fees for account inactivity?
Banks may impose inactivity or dormancy fees under certain conditions, as published in the tariff schedule.
Are there account maintenance fees?
Standard retail accounts often have no maintenance fees, but some product types may include charges.
Are fees charged for operation cancellation?
Transaction cancellations may incur small administrative fees.
Are there fees for expedited operations?
Expedited or express service fees may be applicable for urgent or special handling.
Are there hidden fees?
Banks are required to disclose all fees and avoid hidden charges under South Korean law.
How are fees calculated for large amounts?
High-value transactions may have tiered fees or require custom quotes, detailed in fee schedules.
Are there different tariff plans in the service?
Tiered tariff plans are typical, differentiating by account type, service package, and client status.
What advantages does VIP status provide?
VIP customers enjoy higher limits, dedicated managers, fast-track support, and preferential rates.
How to get preferential conditions?
Preferential rates are usually awarded based on balance, transaction volume, or client history, subject to eligibility.
Are there free operations per month?
Free allowances for standard transfers and ATM withdrawals are standard on premium accounts.
Are there discounts for active users?
Frequent user or transaction-based discounts may be available through promotions or loyalty programs.
Are there corporate tariffs?
Separate fee schedules and benefits apply for business/corporate clients.
Can individual conditions be obtained?
Custom pricing and service terms may be available for business and VIP clients.
Do promotional codes work for fee reduction?
Promotional codes are sometimes offered to reduce fees during special campaigns.
Are there cashback programs?
Card-linked cashback for specific purchases or payment volumes is common.
Are there discounts for transaction volumes?
High transaction or balance volumes may qualify clients for discounts or rebates.
Is there an official mobile application?
Official NH Bank mobile apps are available for both Android and iOS.
On which platforms is the application available?
Mobile apps are available on Google Play (Android) and Apple App Store (iOS).
What functions are available in the mobile application?
Functions include account management, transfers, bill payments, card management, and product applications.
Does functionality differ from the web version?
Some advanced functions may only be available on web, while mobile apps focus on core banking and ease of use.
Is Touch ID/Face ID supported?
Mobile apps support biometric authentication for login when devices allow it.
Can the application work offline?
Applications require internet access for operations; some basic features may work offline for review only.
Are there push notifications about operations?
Push notifications for activity and alerts are configurable in app settings.
Is dark theme supported?
A dark mode option is typically included in modern banking apps.
How often is the mobile application updated?
Mobile apps receive updates every 1–2 months to improve functionality and security.
Are there beta versions of the application?
Beta testing is occasionally offered for major app updates.
Is the web interface of the service convenient?
The web platform is built for usability, with accessible menus and intuitive design.
Is responsive design supported?
Responsive web design ensures usability on mobile and desktop devices.
In which languages is the interface available?
Korean and limited English are supported, with more options for international users.
Is there a night mode for the website?
Dark or night mode may be available for comfort during low-light use.
Are hotkeys supported?
Web interface typically supports basic keyboard navigation; extensive hotkey customization is rare.
Can data be exported?
Account statements and data can be exported in standard formats, such as PDF and Excel.
Is there an API for developers?
APIs are likely available for corporate/institutional integration via business banking channels.
Is integration with other services supported?
Integration with tax, accounting, and payment solutions is available for business clients.
How often is the web interface updated?
The web interface undergoes regular updates, typically quarterly or as needed for security.
Are there virtual cards in the service?
Virtual card issuance is supported for online purchases via card management features.
Can disposable cards be created?
Disposable cards for one-time use may be available through card products or app.
Is multi-currency account functionality supported?
Multi-currency accounts are available for certain segments, primarily business or FX clients.
Are there investment products?
Investment products including funds, bonds, and insurance-linked products are available.
Can interest be earned on balance?
Certain accounts and time deposits provide interest on bank balances.
Are there credit products?
A full suite of credit products including loans, overdrafts, and credit cards are provided.
Is P2P trading supported?
P2P trading is not a retail bank feature.
Can cryptocurrencies be bought/sold?
NH Bank does not directly support buying or selling of cryptocurrencies.
Is there acquiring for business?
Merchant acquiring and payment solutions for businesses are offered.
Are mass payouts supported?
Corporate mass payment solutions are available for payroll and settlement needs.
Is there a loyalty program in the service?
Loyalty benefits and points systems may be integrated with card or mobile payments.
How are bonus points earned?
Bonus points accrue from paying with eligible cards or hitting transaction milestones.
Is there cashback for operations?
Select credit/debit cards and campaigns offer cashback on eligible operations.
Are there referral programs?
Customer referral programs offer rewards or benefits for bringing new clients.
What privileges do VIP clients have?
VIP privileges include personalized management, fast-track services, higher limits, and access to special products.
Are there seasonal promotions and offers?
Promotional campaigns are run seasonally and communicated via the website and app.
Can premium status be obtained?
Premium and VIP status are granted based on account activity, balances, or by application.
Are there partner discounts?
Partnerships with retailers and merchants deliver discounts to cardholders and bank clients.
Are there corporate loyalty programs?
Loyalty and rewards programs are available for business and corporate banking clients.
Does the service allow operations with online casinos?
Transactions with online casinos are typically restricted according to South Korean law.
Are there restrictions on gambling transactions?
Gambling-related transactions face restrictions or blocks to comply with regulations.
Can accounts be blocked for casino play?
Accounts may be reviewed or restricted if used for gambling in violation of terms.
How does the service view gambling?
NH Bank follows legal and compliance obligations to minimize gambling risks and exposure.
Are there special conditions for gambling?
Gambling transactions are subject to enhanced scrutiny and possible denial.
Are casino transactions tracked?
Gambling and casino-related transactions are monitored for compliance and risk.
Can operations with gambling sites be hidden?
Transaction details are recorded and cannot be hidden for regulatory reasons.
Are there notifications about gambling expenses?
Notifications or alerts may be available to customers for such expenses on request.
Are there special fees for gambling operations?
Higher fees or blocks may apply to flagged gambling and casino transactions.
Can limits be set on gambling?
Customers may request transaction limits for gambling-related transfers.
Is there a self-exclusion function?
A self-exclusion function may be available for customers seeking to limit gambling.
Can access to gambling sites be restricted?
Access or payment to gambling sites can be restricted via banking controls.
Is gambling expense control supported?
Spending controls and monitoring are available to help clients manage gambling-related expenses.
Are there notifications about limit exceedance?
Customers receive alerts if preset transaction or gambling limits are exceeded.
Can operations with casinos be blocked?
Blocking of casino transactions can be enacted on client request or due to compliance monitoring.
Is there gambling expense statistics?
Account statements may categorize and summarize such spending for clients.
Is a "cooling-off period" supported?
Cooling-off periods can be implemented on request to limit gambling transactions.
Can help be obtained for gambling addiction?
Guidance to counseling or support services may be provided for problem gambling.
Is there partnership with player assistance organizations?
Some banks have referral relationships to help clients with gambling problems.
How to set up gambling expense notifications?
Set alerts or notifications via online banking, mobile app, or by contacting customer support.
Which online casinos accept this payment method?
NH Bank cards are not typically accepted by online casinos due to regulatory restrictions.
Are there exclusive partnerships with specific casinos?
NH Bank does not publicly announce exclusive casino partnerships.
Do conditions differ when used in different casinos?
Transaction acceptance and conditions depend on individual casino and legal restrictions.
Are there special bonuses for using this method in casinos?
Special bonuses for casino use are not available due to restricted transactions.
Can the method be used for both deposits and withdrawals in casinos?
Use for casino deposits/withdrawals is generally not supported due to regulations.
Are there geographic restrictions for casino usage?
South Korean laws restrict use of banking services for gambling regardless of location.
How do casino operators typically process transactions from this method?
Casino-related transactions are typically blocked or declined at the banking level.
Are there typical processing times when used with casinos?
Processing does not occur as transactions are generally not allowed.
Do casinos usually charge additional fees for this method?
Casinos rarely accept this payment method; thus, fees are not applicable.
Are there any known compatibility issues with major casino platforms?
Compatibility issues result from regulatory blocking of most bank transactions to casinos.