What is the official website of the payment service?
The official website for Nordfyns Bank is https://nordfynsbank.dk
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Where can I find the customer support contacts?
Customer support contacts can be found on the bank’s official website under the "Kontakt" or contact section.
What is the hotline phone number?
The main customer service phone number is +45 5948 9300
Is there a toll-free support number?
There is no verified information indicating the availability of a toll-free support number for Nordfyns Bank.
What is the email address for technical support?
The general contact email is [email protected]; no specific technical support email is publicly verified.
Are there separate emails for different types of inquiries?
There is no confirmed information on separate specialized emails; typically, banks route different inquiries through their main contact first, then redirect.
Where can I find the online chat support?
No verified data on live online chat support is available for Nordfyns Bank; if present, it would likely be on their official website.
Does the chat support work 24/7?
No confirmed information about 24/7 chat support availability exists.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information that Nordfyns Bank offers customer support via Telegram or WhatsApp.
What are the support working hours?
Official support working hours are not specified; typical Danish banks operate Monday-Friday business hours approximately 9 AM to 5 PM.
Does support work on weekends and holidays?
It is standard in Danish banking that customer support does not operate on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, Nordfyns Bank has multiple branch offices across the Funen region in Denmark.
Where are the physical offices located?
The headquarters is at Dannebrogsgade 1, 5000 Odense C, with 7 branch offices across Funen (Fyn), Denmark.
Can I schedule a personal meeting?
Personal meetings are available through appointment, usually by contacting your advisor at a branch.
Are there representatives in different countries?
Nordfyns Bank is primarily regional without verified international representative offices.
In which languages is support available?
Customer support is available primarily in Danish and English.
How quickly does support respond to requests?
Typical response times in banking for email inquiries range 1-2 business days; phone responses are often immediate during business hours.
Is there a priority system for VIP clients?
There is no specific publicly available information on VIP client priority support; banks commonly offer premium services for key clients.
Can I request a callback?
No direct verified information about callback service availability; callback services are often optional at banks upon request.
When was the payment service founded?
Nordfyns Bank was founded in 1897.
Who is the founder and owner of the service?
Specific founder names are not publicly detailed; ownership is that of a publicly traded Danish bank.
In which country is the company registered?
Nordfyns Bank is registered in Denmark.
What is the development history of the payment service?
Founded in 1897, it developed as a regional Danish bank offering personal and business banking with recent digital solutions like integration of payment apps.
Have there been major updates or rebranding?
No major rebranding publicly noted recently; continuous technological upgrades are part of their developments.
Who sits on the company's board of directors?
Detailed current board member information is not openly accessible; typically this is found in annual reports or corporate disclosures.
Are there investors or partners in the service?
Nordfyns Bank is publicly traded on Nasdaq Copenhagen (Ticker: NRDF), indicating investor participation.
Does the company participate in stock trading?
Yes, it is publicly traded on the Nasdaq Copenhagen stock exchange.
What is the company's market capitalization?
Market capitalization changes frequently; as of early 2025, it is a mid-sized financial institution but exact figure requires current stock data.
Are there subsidiary companies or branches?
The bank has 7 branches in Funen; no major subsidiaries publicly identified.
What licenses does the payment service have?
Nordfyns Bank operates under Danish banking licenses compliant with EU financial regulations.
In which jurisdictions does the service operate officially?
Officially operates within Denmark.
Are there licenses for cryptocurrency operations?
No verified information about cryptocurrency-specific licenses for Nordfyns Bank.
Does the service comply with AML/KYC requirements?
As a licensed Danish bank, it complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Are there security certificates (PCI DSS, etc.)?
The bank uses PCI certified merchant services for secure payment handling.
Has the service undergone security audits?
Banks typically undergo regular security audits; no public detailed audit results available specifically.
Is there insurance for client funds?
Deposits are protected under the Danish Guarantee Fund system for deposits.
Which international standards does it comply with?
Complies with EU and Danish banking standards, PSD2, AML directives, and PCI DSS for payments.
Have there been any regulatory fines or violations?
No publicly known recent regulatory fines or violations reported.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot and other Danish consumer finance review platforms.
What are the main user complaints?
Complaints often include high fees, inflexible policies, and service delays.
What do users most often praise the service for?
Users praise personalized advisory services and dedicated customer support.
Are there issues with fund withdrawals?
There are no widespread reports of withdrawal problems.
Is the interface convenient according to users?
No detailed verified information on the interface; generally, Danish banks focus on ease of use in digital services.
Are clients satisfied with transaction speed?
No publicly detailed user feedback on transaction speeds.
Do users recommend this service?
Recommendation rates are positive among loyal clients but some advise caution over fees.
How do experts assess the service's reliability?
Experts consider it a stable midsize regional bank with standard financial service reliability.
Are there industry awards and recognitions?
No publicly notable awards identified.
Does the service participate in payment system rankings?
No specific participation in global rankings noted.
Are there recommendations from financial regulators?
There are no publicly disclosed special endorsements beyond regulatory compliance.
What reputation does the service have among partners?
The bank is generally well regarded locally for business banking partnerships.
How do they evaluate solution innovation?
The bank adopts new payment technologies like NFC-based NordfynPay and integration with Google Pay and Apple Pay.
Are there quality service certificates?
No public certificates beyond standard banking regulatory certifications.
Does the company participate in industry conferences?
No public information about conference participations.
How does the service position itself in the market?
Positioned as a regional Danish bank with personal customer service focus and modern digital payment solutions.
Which fiat currencies does the service support?
Supports Danish krone (DKK) primarily, with multi-currency accounts supporting EUR, USD, SEK, NOK.
Are cryptocurrencies supported? Which ones specifically?
No verified cryptocurrency support.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services available for foreign currency accounts.
What exchange rates are used for conversion?
Exchange rates are based on market rates plus bank margin; typical banking procedure.
How often are exchange rates updated?
Exchange rates update multiple times daily in line with market fluctuations.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Support generally limited to major currencies; exotic currencies usually not supported.
Are there currency restrictions in different countries?
Currency restrictions align with Danish and EU financial regulations.
What types of transfers does the service support?
Supports SEPA payments, cross-border transfers via SWIFT, internal bank transfers, and account-to-account transfers.
Can transfers be made between service users?
Yes, internal transfers between Nordfyns Bank customers are supported.
Are transfers to bank cards supported?
Transfers to bank cards are not commonly supported as a direct method in Danish banks.
Can money be transferred to bank accounts?
Yes, transfers to external bank accounts domestically and internationally are supported.
Is bill payment available?
Yes, bill payment services are standard.
Are recurring payments supported?
Yes, recurring payment mandates and standing orders are supported.
Can automatic transfers be set up?
Yes, automatic/scheduled transfers can be configured.
Is payment scheduling available?
Payment scheduling features are generally available.
Are group payments supported?
No verified specific group payment features noted.
Can payment links be created?
No publicly available information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum transaction limits vary by payment type; typical Danish banking minimums apply.
What are the maximum amounts that can be transferred?
High limits apply, subject to regulatory and bank-imposed caps, often negotiable for business clients.
Are there daily limits on operations?
Daily limits are in place as per regulatory and internal bank risk policies.
What monthly and annual limits are in effect?
Limits depend on customer profile and verification level.
Can limits be increased? How?
Limits can be increased through customer verification and agreement with bank officials.
Do limits differ for verified users?
Yes, verified users have higher transaction limits.
Are there restrictions for new accounts?
New accounts may have stricter limits and controls initially.
Do special limits apply in different countries?
Limits follow Danish and EU regulations; cross-border transactions may have additional controls.
Can operations be temporarily blocked?
Yes, operations can be blocked due to security, compliance, or suspicious activity.
Are there limits on the number of daily operations?
Certain transaction count limits may apply for security and fraud prevention.
What are the minimum amounts for account funding?
Minimum deposits vary by account type, typically low or none for personal accounts.
What methods of funding are supported?
Funding methods include bank transfer, card payments, and electronic payment methods.
Are there fees for funding?
Funding is usually free via bank transfer; card funding fees vary.
What are the minimum funding amounts?
Minimum funding depends on method and account type.
How quickly are funds credited when funding?
Bank transfers are often same-day or 1 business day; card payments are typically instant.
How can money be withdrawn from the system?
Withdrawals can be done via bank transfer, ATM withdrawals, and possibly card withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on method and account type.
How long does withdrawal take?
Withdrawals to bank accounts typically take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes.
How long does a bank transfer take?
Domestic bank transfers typically settle within 1 business day; international transfers 1-3 business days.
How quickly do cryptocurrency transfers arrive?
No cryptocurrency transfers supported.
Are transfers between users instant?
Internal transfers between Nordfyns Bank customers are usually instantly reflected.
Are there delays when funding on weekends?
Bank transfers on weekends are processed on next business day; card payments typically instant but dependent on acquiring bank.
Do holidays affect funding speed?
Yes, public holidays delay processing times for bank transfers.
Can crediting be accelerated for a fee?
Express payment services may be offered; details not specifically verified.
What determines the speed of funding processing?
Payment method, time of day, banking hours, and regulatory clearance.
Are there notifications about funding status?
Funding status notifications via SMS or email are common in Danish banks.
What to do if funding takes too long?
Contact customer support and provide transaction references for investigation.
How quickly are withdrawal requests processed?
Withdrawal requests are processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawals via ATM are immediate; card-based withdrawals to accounts follow bank processing times.
How quickly do bank transfers arrive?
Bank transfers usually arrive within 1 business day domestically, longer internationally.
Are cryptocurrency withdrawals instant?
Not applicable, no cryptocurrency support.
Are there withdrawal delays on weekends?
Bank withdrawal processing is paused on weekends, processed next business day.
Do holidays affect withdrawal speed?
Yes, withdrawals are delayed on holidays per bank schedule.
Can withdrawal be accelerated for an additional fee?
No confirmed express withdrawal fee service; banks may offer premium account features for faster access.
What determines withdrawal processing time?
Banking system processing, payment method, regulatory checks, and cut-off times.
Are there notifications about withdrawal status?
Customers typically receive notifications by SMS or email.
Can a withdrawal request be canceled?
Withdrawal cancellations are possible only before processing completion; policies vary.
How to register with the payment service?
Registration requires visiting a branch or online sign-up on their website with required identification.
What data is needed to create an account?
Personal identification, proof of address, contact information, and Danish CPR number.
Can registration be done without email?
Typically, email is required for registration and communication.
Is phone confirmation required during registration?
Phone verification is commonly used for security purposes.
Are there age restrictions for registration?
Minimum age is 18 years to open an account.
Can a corporate account be created?
Yes, business account registration is supported with appropriate documentation.
Is it required to provide real data?
Yes, real personal and business data is mandatory for KYC compliance.
Are there country restrictions for registration?
Account registration is generally restricted to Danish residents or businesses.
How long does account activation take?
Account activation typically takes a few business days after document submission and verification.
What verification levels exist?
Standard and enhanced KYC verification tiers exist depending on account type and limits.
What documents are required for basic verification?
Passport, national ID, proof of address, and CPR number.
Are documents needed for full verification?
Additional documentation like income verification may be required for full verification.
Are digital copies of documents accepted?
Yes, digital document upload is commonly accepted.
How long does the verification procedure take?
Verification can take from 1 to 5 business days.
Can the service be used without verification?
Limited functionality available with unverified accounts.
What restrictions apply to unverified users?
Restricted transaction limits and limited service access.
Is address confirmation required?
Yes, proof of address is required for verification.
Is a selfie with documents required?
Some banks require selfie verification as anti-fraud measure; specific to Nordfyns Bank is unconfirmed.
How often do documents need to be updated?
Document updates may be requested every few years or upon changes.
What encryption technologies does the service use?
Uses standard banking encryption such as TLS/SSL for online security.
Is two-factor authentication supported?
Yes, two-factor authentication is supported for secure access.
Are there SMS confirmations for operations?
SMS transaction confirmations are a common security feature.
Is biometric authentication supported?
Biometric authentication may be supported via connected mobile apps or cards; unconfirmed specifically.
Is blockchain technology used?
No verified blockchain use by the bank.
Is there a multi-level security system?
Yes, including encryption, 2FA, transaction monitoring, and fraud detection.
How is user personal data protected?
Personal data is protected under GDPR and Danish data protection laws.
Is cold storage used for cryptocurrencies?
Not applicable, no cryptocurrency custody.
Is there DDoS attack protection?
Banks have measures for DDoS protection as part of cybersecurity infrastructure.
Are regular security audits conducted?
Regular security audits and penetration tests are industry standard; Nordfyns Bank likely follows this.
What anti-phishing protection measures are provided?
Anti-phishing warnings, secure communication channels, and customer education efforts are typical.
Is there a suspicious activity detection system?
Fraud detection and monitoring systems are in place to identify suspicious activity.
How does the service combat money laundering?
AML policies, KYC procedures, transaction monitoring, and reporting suspicious transactions are standard compliance.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked or frozen pending investigation.
What to do when fraud is detected?
Customers should contact customer support immediately and freeze affected accounts.
How to report suspicious activity?
Report via customer support contacts or dedicated security email or hotline.
Is there compensation for damage from fraudsters?
Banks usually have insurance or guarantee schemes to reimburse verified fraud losses.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized transactions under Danish and EU regulations.
How to dispute account blocking?
Contact bank complaints department and provide supporting information for review.
Is there insurance against cyber attacks?
Banks maintain cybersecurity insurance as part of risk management.
What fees does the service charge for transfers?
Fees vary by transfer type; SEPA transfers usually low-cost or free; international transfers higher.
Are there fees for account funding?
Funding via standard bank transfers is often free; card funding fees may apply.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; ATM withdrawals usually free within limits.
Are there fees for currency conversion?
Currency conversions attract fees through margins on exchange rates.
Are there fees for account inactivity?
Some Danish banks charge inactivity fees; no specific info for Nordfyns Bank.
Are there account maintenance fees?
Monthly or annual maintenance fees may apply depending on account type.
Are fees charged for operation cancellation?
Cancellation fees are usually not common; varies per service.
Are there fees for expedited operations?
Expedited services may have additional fees if offered.
Are there hidden fees?
Transparency regulations require fees to be disclosed; customers should review terms carefully.
How are fees calculated for large amounts?
Large transactions may have tiered fees or percentage-based charges.
Are there different tariff plans in the service?
Different tariff plans exist for personal, business, and premium customers.
What advantages does VIP status provide?
VIP customers may get personalized services, higher limits, and fee discounts.
How to get preferential conditions?
Preferential conditions are generally granted via account type upgrades or negotiation.
Are there free operations per month?
Some accounts provide free transfers or transactions per month.
Are there discounts for active users?
Discounts or rebate schemes for frequent users may be offered.
Are there corporate tariffs?
Yes, tailored tariffs and service packages exist for business clients.
Can individual conditions be obtained?
Custom conditions can be requested and negotiated.
Do promotional codes work for fee reduction?
No verified information about promo codes in use.
Are there cashback programs?
No public info on cashback programs.
Are there discounts for transaction volumes?
Volume discounts for business clients may be available.
Is there an official mobile application?
Yes, Nordfyns Bank offers an official mobile banking app.
On which platforms is the application available?
The app is available on iOS (Apple App Store) and Android (Google Play).
What functions are available in the mobile application?
Mobile app functions include account overview, transfers, bill payment, card management, and notifications.
Does functionality differ from the web version?
Mobile app focuses on core banking functions optimized for smartphones; web version may offer more advanced tools.
Is Touch ID/Face ID supported?
Biometric authentication likely supported for app login.
Can the application work offline?
Limited functionality offline; most banking operations require internet connection.
Are there push notifications about operations?
Push notifications are available for transactions and alerts.
Is dark theme supported?
Dark mode availability depends on app version; not explicitly verified.
How often is the mobile application updated?
Updates typically happen multiple times per year following feature or security improvements.
Are there beta versions of the application?
No public beta testing program confirmed.
Is the web interface of the service convenient?
The website and online banking interface are user-friendly and intuitive.
Is responsive design supported?
The web platform supports responsive design for mobile accessibility.
In which languages is the interface available?
Interfaces are primarily available in Danish and English.
Is there a night mode for the website?
No confirmed night mode/dark theme for web interface.
Are hotkeys supported?
No information about keyboard shortcuts is available.
Can data be exported?
Data export options for statements and transaction history likely available.
Is there an API for developers?
No publicly available developer API is documented.
Is integration with other services supported?
Integrations exist with accounting software like Aritma for bank data transfer.
How often is the web interface updated?
Website updates occur periodically to maintain security and add features.
Are there virtual cards in the service?
No public information on virtual card issuance.
Can disposable cards be created?
No data about disposable or temporary cards.
Is multi-currency account functionality supported?
Yes, multi-currency accounts (EUR, USD, SEK, NOK) are supported.
Are there investment products?
Yes, investment and loan products are offered.
Can interest be earned on balance?
Interest on deposits may vary by account type.
Are there credit products?
Credit products such as loans and mortgages are available.
Is P2P trading supported?
No peer-to-peer trading platform is associated.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading services offered.
Is there acquiring for business?
No public info on merchant acquiring services.
Are mass payouts supported?
No data on bulk payment capabilities.
Is there a loyalty program in the service?
No verified loyalty program.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No cashback programs verified.
Are there referral programs?
No public referral programs confirmed.
What privileges do VIP clients have?
VIP benefits typically include personalized services and fee reductions.
Are there seasonal promotions and offers?
No regular promotions publicly advertised.
Can premium status be obtained?
Premium account upgrades may be available on application.
Are there partner discounts?
No specific partner discounts confirmed.
Are there corporate loyalty programs?
No public information about corporate loyalty programs.
Does the service allow operations with online casinos?
No explicit public policy on gambling transactions available.
Are there restrictions on gambling transactions?
Generally, gambling transactions are monitored and restricted per regulatory requirements.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious transactions related to gambling occur.
How does the service view gambling?
Banks follow Danish legal regulations, typically cautious and restrictive with gambling payments.
Are there special conditions for gambling?
No special gambling conditions are publicly disclosed.
Are casino transactions tracked?
Transactions related to casinos are monitored for AML compliance.
Can operations with gambling sites be hidden?
Transaction privacy follows legal standards; concealment of gambling transactions is not supported.
Are there notifications about gambling expenses?
No specific gambling expense notifications.
Are there special fees for gambling operations?
No confirmed gambling-specific fees.
Can limits be set on gambling?
Spending controls may optionally be applied for risk prevention.
Is there a self-exclusion function?
No public information on self-exclusion functions within the bank services.
Can access to gambling sites be restricted?
Banks do not typically restrict access to gambling sites, but transactions may be monitored.
Is gambling expense control supported?
Expense controls for gambling not specifically confirmed.
Are there notifications about limit exceedance?
General transaction limit alerts are common.
Can operations with casinos be blocked?
Blocking suspicious transactions related to casinos is possible under compliance policies.
Is there gambling expense statistics?
Banks provide general spending reports but not gambling-specific analytics.
Is a "cooling-off period" supported?
No data on specific gambling cooling-off periods.
Can help be obtained for gambling addiction?
Banks usually refer clients to external support organizations.
Is there partnership with player assistance organizations?
No verified partnerships known.
How to set up gambling expense notifications?
No specific gambling notification setups available.
Which online casinos accept this payment method?
No verified casino acceptance listing.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships with casinos.
Do conditions differ when used in different casinos?
No information available.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses.
Can the method be used for both deposits and withdrawals in casinos?
No confirmed support.
Are there geographic restrictions for casino usage?
Usage restrictions follow Danish regulations.
How do casino operators typically process transactions from this method?
Transactions are processed as normal payment card or bank transfers with standard processing times.
Are there typical processing times when used with casinos?
Processing times align with general bank transaction timings.
Do casinos usually charge additional fees for this method?
Casinos may charge standard deposit/withdraw fees, but not specific to payment method.
Are there any known compatibility issues with major casino platforms?
No noted compatibility issues.