What is the official website of the payment service?
https://www.nordjyskebank.dk
https://www.nordjyskebank.dk
Customer support contact information is available on the “Contact us” page at www.nordjyskebank.dk.
+45 98 70 33 33
Most Danish banks provide phone support at standard national rates. There is typically no toll-free number; local call charges may apply.
Complaint-related matters can be directed to [email protected], with general inquiries handled by [email protected].
Online chat is generally accessed via the mobile banking app or web portal when logged into personal banking.
Most banks offer chat during business hours, usually weekdays. 24/7 chat support is uncommon, with limited availability during evenings and weekends.
Danish banks typically do not provide customer support via Telegram or WhatsApp due to regulatory and compliance concerns.
Support is usually available Monday to Friday from 9:00 AM to 4:00 PM. Some branches may offer extended or variable hours.
Most Danish banks do not offer support on weekends or national holidays. Some digital channels may provide limited automated help.
Yes, multiple branch offices are available throughout Northern Jutland and other Danish regions for in-person banking.
Main office: Torvet 4, 9400 Nørresundby, Denmark; regional offices include locations in Frederikshavn, Skagen, Bindslev, and Albaek.
Personal meetings with advisors can be scheduled by contacting your local branch or via the official website contact form.
Branch offices are located in Denmark. No known international representatives for in-person service.
Support is primarily in Danish, with English often available for non-native speakers.
Average email response times range from 1 to 3 business days. Phone lines and chat typically offer immediate or same-day assistance.
VIP and Private Banking clients often receive priority support and access to dedicated relationship managers.
Callback services can be requested via online forms, app features, or by contacting the bank via phone or email.
Nordjyske Bank was originally founded in 2002 through mergers of regional banks. Roots trace back to 1891.
Nordjyske Bank is owned by Ringkjøbing Landbobank A/S and its shares are distributed among individual and institutional shareholders.
Denmark
Nordjyske Bank formed in 2002 via a merger of Vendsyssel Bank and Egnsbank Nord; expanded further through acquisitions and a merger with Nørresundby Bank in 2015. Became part of Ringkjøbing Landbobank in 2018.
Major changes include the 2015 merger with Nørresundby Bank and full integration into Ringkjøbing Landbobank in 2018.
The board comprises representatives from Ringkjøbing Landbobank and local business leaders. Names are published in annual reports.
Shareholders include Danish institutional investors, local stakeholders, and Ringkjøbing Landbobank.
Previously listed; now operates under Ringkjøbing Landbobank, which is listed on the Nasdaq Copenhagen.
Market capitalization is now tracked under Ringkjøbing Landbobank due to the integration; latest value available from Nasdaq Copenhagen.
Regional subsidiaries and branches exist, serving communities throughout Northern Jutland and other areas in Denmark.
Operates under Danish banking licenses and complies with the Danish Financial Supervisory Authority requirements.
Officially operates across Denmark, with primary presence in Northern and Western regions.
Danish banks generally do not support direct crypto operations or specialized licenses; focus is on regulated fiat services.
Yes, extensive AML (Anti-Money Laundering) and KYC (Know Your Customer) controls are mandated for all customers.
The bank follows European banking security standards including PCI DSS for card operations and uses secure encrypted channels.
Regular IT and security audits are conducted as required by Danish regulations, including both internal and external assessments.
Danish deposit insurance covers up to €100,000 per client, in accordance with EU directives.
Complies with EU banking laws, GDPR, AMLD, and international financial reporting standards.
No major regulatory fines or violations are publicly recorded for Nordjyske Bank in recent years.
Reviews are posted on Trustpilot, Google Reviews, and Danish financial community forums.
Common complaints include slow email response times, challenges for expats or international users, and occasional transaction delays.
Users appreciate the personal service at branches, local expertise, and commitment to Northern Jutland communities.
Occasional delays may be reported, but most withdrawal operations proceed without major issues according to user feedback.
The mobile banking app and web portal are generally considered user-friendly, though some feedback notes limited functions for advanced users.
Most users are satisfied with transaction processing times for domestic payments; international operations may be subject to industry-standard waits.
Local customers commonly recommend Nordjyske Bank for regional banking. Expats may prefer larger banks with more international service.
Financial sector analysts consider Nordjyske Bank a reliable regional bank with solid compliance and stability.
Nordjyske Bank is regularly acknowledged for regional excellence, community engagement, and prudent management.
Participates in Danish national banking rankings, recognized for local service and stability.
Danish Financial Supervisory Authority recognizes compliance and adherence to regulations for banking activities.
Local business partners value Nordjyske Bank’s reliability, community focus, and personalized approach to relationships.
Moderate innovation, with ongoing upgrades to digital platforms and app features to meet client needs.
Service quality certificates are typically awarded by Danish banking associations and industry bodies for compliance and customer satisfaction.
Representatives attend Danish and European financial sector events and community engagement activities.
Strong focus on local expertise, personalized service, and supporting Northern Jutland communities; competitive in regional retail banking.
Mainly Danish krone (DKK); euro (EUR) and other major currencies for international payments are supported.
Like most Danish banks, cryptocurrency services are not directly offered; no wallet or exchange services available.
There is no proprietary cryptocurrency or token issued by Nordjyske Bank.
Foreign currency exchange is available for travel and international payments at branches and online.
Rates are set daily based on market reference rates and the bank’s margin.
Exchange rates are updated daily or in real-time, especially for major currencies.
Nordjyske Bank does not provide support for stablecoins at this time.
Special orders for exotic currencies may be available by request at select branches.
Foreign currency services are available subject to national regulations; some destinations may have restrictions.
Supports domestic bank transfers, SEPA/European transfers, international SWIFT payments, and account-to-account payments.
Yes, instant transfers and standard transactions are supported between Nordjyske Bank customers.
Bank card transfers are typically supported for Danish cards, subject to individual account restrictions and service options.
Yes, customers can transfer money to other Danish and international bank accounts via online and mobile banking.
Bill payment services for utilities, government charges, and regular invoices are provided via online banking and app.
Recurring payments (standing orders) are supported for regular billing and subscription services.
Automatic transfer setup is available for regular payments and scheduled transfers.
Customers can schedule future payments and transfers via the app and web banking platform.
Some functionalities for group payments and payment splitting are offered, especially via mobile apps.
Generating payment links is usually not a standard banking feature; business customers may access similar tools via merchant services.
Minimum transaction amounts correspond to regulatory limits for Danish banks, typically starting at DKK1.
Maximum transfer amounts depend on account type, verification level, and regulatory requirements.
Daily limits are applied based on account status and customer verification; higher for verified clients.
Monthly and annual limits reflect regulatory and account-specific conditions, especially for international payments.
Limit increases require verification updates and a request through personal banking or at branches.
Verified users enjoy higher transaction limits than unverified users.
New accounts may face limited transfer capacities and additional checks for the initial period.
International transfers and foreign transactions have specific limits in line with Danish/EU law.
Temporary account blocking may be initiated for security, suspicious activity, or at customer request.
A cap on the number of daily or monthly transactions is enforced for AML compliance and risk management.
Minimum deposit amounts depend on product type; usually, DKK1 is accepted for standard accounts.
Account funding may be done by bank transfer, cash deposit at branches, or digital transfers through supported channels.
Most account funding methods are fee-free; specific methods may incur standard charges detailed by the bank.
Minimum funding thresholds vary by account, typically starting at DKK1.
Funds are typically credited instantly or within one banking day for domestic transfers.
Withdrawals are performed via ATMs, branch cash withdrawals, and transfers to external accounts.
Withdrawal fees may apply for certain transaction types or non-network ATMs; see fee schedule for details.
Withdrawals at ATMs and branches are immediate; bank transfers may take 1 to 2 business days.
ATM withdrawal limits apply; bank transfer limits depend on verification, account type, and destination.
Instant funding for card payments, with some transactions processed within one banking day.
Domestic bank transfers are processed same day or next banking day; international transfers take 1 to 3 days.
Cryptocurrency transfers are not supported by Nordjyske Bank.
Internal account transfers are usually instant.
Weekend funding may be delayed until the next business day; instant services are provided via ATM and select digital channels.
Processing times may be extended during bank holidays for certain funding types.
Express services may be available at additional cost for urgent bank transfers.
Processing speed is determined by transfer method, origin/destination, regulatory review, and technical issue resolution.
Customers receive SMS, email, or app notifications regarding the status of their funding and transactions.
Contact customer service via phone, email, or visit a branch for assistance with delayed funding.
Withdrawal requests are processed immediately for ATMs and generally within one banking day for bank transfers.
ATM withdrawals are instant; bank card withdrawals (to external cards) may take 1 to 2 banking days.
Domestic bank transfers typically arrive within one banking day.
Not supported.
Weekend withdrawals may be processed the next business day except for ATM transactions.
Holidays can delay withdrawal processing for bank and external transfers.
Additional fees for rush orders may apply for urgent withdrawal requests.
Account type, transaction size, regulatory checks, and method all influence withdrawal speed.
SMS, email, or app alerts are provided for withdrawal status.
Cancellations are possible before processing; requests to cancel must be made quickly via app, phone, or branch contact.
Registration is performed via the official website, mobile app, or in person at a branch with required identification.
Full name, address, national ID, CPR number, and contact information are required to open an account.
Email is highly recommended for account security and notifications, but in-branch registration may be possible without it.
Phone confirmation is commonly required during or after initial registration for security and activation.
The minimum age is usually 18 years for personal banking; certain products for children/teens require parental consent.
Business and corporate accounts are available with supporting documentation required.
All data must be accurate and verifiable as per Danish anti-fraud and AML policies.
Applicants must be residents of Denmark or hold proper documentation for services according to Danish law.
Activation usually occurs within 1 to 3 working days following successful registration and verification.
Basic, advanced, and business verification tiers exist, with increasing document and proof requirements.
Government-issued ID, proof of address, and CPR number for Danish citizens.
Full verification may require additional financial proof, business documentation, or income statements.
Digital copies are accepted online and via app, with secure submission and processing.
Verification is typically completed within 1 to 5 business days, pending completeness of submitted documentation.
Limited functions may be available before full verification; transfers and withdrawals generally require verified status.
Unverified users face lower transaction limits and may have restricted access to certain banking services.
Proof of address is required through official documents or recent utility bills.
Some verification procedures may require a photo ID or selfie for enhanced security.
Document updates are required in case of expiration, status changes, or periodic regulatory checks.
Modern encryption like TLS/SSL is utilized for secure data transmission and access.
Two-factor authentication is available and recommended, particularly for online banking and mobile app access.
SMS confirmation codes are used to verify specific banking operations and logins.
Mobile app supports fingerprint and Face ID features on compatible devices.
Blockchain is not integrated into Nordjyske Bank’s core systems.
Multi-level systems include device verification, password protection, two-factor authentication, and transactional monitoring.
Strict GDPR compliance, encrypted transmission, secure storage, and user access controls protect personal data.
Not applicable; cryptocurrency services are not supported.
The bank employs advanced DDoS mitigation tools to protect digital infrastructure.
Security audits are conducted regularly to ensure compliance and identify vulnerabilities.
Anti-phishing tips and security awareness programs are shared with customers alongside backend detection tools.
Suspicious activity and fraud are monitored via automated systems, transaction tracking, and regulatory reporting.
Advanced transaction monitoring, customer verification, and mandatory reporting of suspicious activity to regulators.
Accounts showing suspicious or illegal activities are frozen or blocked pending review.
Users should contact the bank immediately upon detection of fraud for investigation and compensation procedures.
Fill out forms online, call customer service, or visit a branch to report suspected fraud or suspicious account activity.
Compensation may be provided in accordance with Danish law and banking policies, pending investigation outcomes.
Users have statutory rights for dispute claims, transaction chargebacks, and formal complaints through the bank and regulator.
Disputes can be raised via customer service channels, complaint forms, and regulatory authorities if needed.
Danish deposit insurance does not specifically cover cyberattacks, but commercial cyber insurance may be carried by the bank.
Fees apply to international, SEPA, and non-internal transfers; details are available in the official fee schedule.
Standard account funding via transfer or cash deposit generally incurs no fees.
Some withdrawal methods may incur standard bank or ATM network fees.
Foreign currency exchange services are subject to bank-defined rates and service fees.
Dormant account fees may be charged under Danish banking policy if accounts remain unused for long periods.
Account maintenance fees are charged for certain account types and bundled products.
Cancellation fees may apply to processed or scheduled-payment transactions depending on timing and account terms.
Expedited or express services may incur additional fees.
Danish banks are required to disclose all fees transparently; details are available in user agreements and on the website.
Large transaction fees are based on volume, type of transfer, and destination country.
Several tariff and account plans are available to suit individual, family, and business user needs.
VIP clients access dedicated advisors, preferential rates, faster processing, and exclusive product offerings.
Preferential terms may be negotiated based on relationship length, account status, and business volume.
Certain account transaction volumes are free, with fees applicable above set limits.
Active users often enjoy discounts or rewards, especially in bundled or premium service packages.
Corporate banking clients benefit from specialized tariffs, reduced fees, and tailored services.
Individual terms may be negotiated for high-volume or VIP clients depending on banking relationship.
Temporary promotional offers are occasionally made available for fee reductions or bonuses.
Cashback may be offered on card payments or through promotional campaigns.
Discounts for large transaction volumes are possible for business accounts or elite clients.
Yes, the mobile app is available for Nordjyske Bank and Ringkjøbing Landbobank clients.
Available on iOS (Apple App Store) and Android (Google Play Store).
Account management, transfers, bill payment, investment tools, secure messaging, and notifications are offered.
Most core banking features are available on both platforms; some tools may be exclusive to app or web.
Touch ID and Face ID features are supported on compatible mobile devices.
Offline access is limited to account balance display; most banking functions require an internet connection.
Push notification settings are available to alert users to completed or pending operations.
Dark mode is increasingly supported on current versions of the mobile banking app.
App updates are released several times per year to add features and security enhancements.
Beta versions may be provided to select clients for early access to new features.
The web interface is well-regarded for clarity, accessibility, and ease of navigation.
Yes, responsive web design ensures usability on mobile devices and tablets.
Danish is standard; English is available for key sections and features.
Dark mode or night view is supported in current web configurations.
Some keyboard shortcuts are supported for navigation and operations on web platforms.
Data export is available for transactions, statements, and reports in common formats.
APIs may be offered for authorized business and fintech integration purposes.
Supported integrations include accounting software, external payment platforms, and reporting tools.
Web interface updates occur several times a year for new features and compliance needs.
Virtual card issuance may be available for certain accounts or products.
Disposable or temporary virtual cards may be requested for online purchasing safety.
Multi-currency accounts are offered for select business and private clients.
Investment options such as stocks, bonds, mutual funds, and pension products are available.
Interest-bearing accounts are available; rate depends on the product type and terms.
Yes, credit cards, loans, mortgages, and line-of-credit products are offered.
Peer-to-peer trading of financial instruments is not typically supported outside standard market operations.
Nordjyske Bank does not facilitate the purchase or sale of cryptocurrencies.
Merchant services for payment acceptance (acquiring) are provided.
Business accounts can conduct mass payments through specialized banking tools.
Loyalty benefits may be offered to active and long-term clients.
Bonus point earning mechanisms are tied to account and card usage, transaction volume, and promotional activities.
Cashback opportunities are available for select card transactions or promotional events.
Referral incentives may be periodically offered to encourage new customer registrations.
VIPs receive priority support, preferential pricing, enhanced account limits, and dedicated guidance.
Seasonal or campaign-based promotions are launched for specific products and services.
Premium banking status may be achieved by meeting relationship or balance criteria.
Discounts at local merchants may be offered as part of partnerships and community programs.
Businesses may access corporate loyalty and rewards schemes.
Danish banks generally restrict transfers to/from online casinos unless licensed and legal.
Restrictions are enforced in compliance with Danish law, notably for unlicensed operators.
Accounts may be temporarily or permanently blocked for transactions breaching gambling laws.
Gambling transactions must comply with legal regulations, and Nordjyske Bank monitors related activity for compliance.
Special monitoring and reporting conditions apply to gambling-related payment flows.
Yes, all banking transactions including those with casinos are tracked and monitored for risk.
Transaction details are listed in account statements and cannot be hidden.
SMS or app notifications may be configured to alert users of large or unusual spending.
Standard banking fees apply; additional fees may be charged for high-risk transactions.
Spending or transaction limits for gambling activity may be configured upon customer request.
Self-exclusion from gambling-related payments can be requested via customer service.
Some transaction controls can be applied to block payments to specific merchants.
Expense tracking and limit-setting tools assist customers in managing gambling spending.
Alerts for spending limits, including gambling, can be activated in digital channels.
Transactions with casinos can be blocked at customer or regulatory initiative.
Expense analysis is available via app and web summaries for monitoring trends.
Cooling-off features can be used to temporarily block gambling payments.
Advice and referral to support organizations is accessible via bank advisors.
Some Danish banks maintain partnerships with gambling support and addiction prevention groups.
Alerts may be set up in the app or requested during interaction with customer service.
Danish-licensed online casinos accepting bank transfers and card payments may accept Nordjyske Bank services.
No publicly known exclusive casino partnerships.
Conditions depend on gambling operator licensing and compliance with Danish financial regulations.
Banks do not provide direct bonuses for casino payments; such offers may come from casino operators.
Bank transfers at licensed Danish casinos typically support both deposits and withdrawals.
International use is subject to licensing and Danish/EU law; unlicensed foreign casino transactions may be blocked.
Casino operators process bank transfers and card payments under regulatory conditions.
Processing times are similar to standard bank transfers, generally 1 to 2 business days.
Casinos may charge their own fees for banking transactions; check with specific operator for details.
Compatibility is strong for Danish licensed platforms, but restrictions exist for unlicensed or foreign casinos.