What is the official website of the payment service?
https://nesfb.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Customer support contacts are listed at the bottom of the official website and on the "Contact Us" page.
What is the hotline phone number?
18001021212
Is there a toll-free support number?
The main hotline provided, 18001021212, is a toll-free number for customer support.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Yes, NESFB lists separate emails for HR ([email protected]), careers ([email protected]), and other general queries ([email protected]).
Where can I find the online chat support?
NESFB’s website currently does not provide a live online chat support feature for customers.
Does the chat support work 24/7?
NESFB does not offer an online chat support service, so 24/7 chat availability is not applicable.
Is there support through messengers (Telegram, WhatsApp)?
NESFB does not publicly advertise support through Telegram, WhatsApp, or similar messenger platforms.
What are the support working hours?
NESFB customer support typically operates during standard business hours from 9:00AM to 6:00PM IST, Monday to Saturday.
Does support work on weekends and holidays?
Support is generally available on Saturdays but may be limited or unavailable on Sundays and bank holidays.
Are there regional offices for in-person visits?
NESFB has a network of branches and regional offices throughout North East India for in-person customer service.
Where are the physical offices located?
Physical offices and branches are located in Assam and other North Eastern states; main office at 5th Floor, 2C, Sarabhati, Guwahati-781008, Assam.
Can I schedule a personal meeting?
Clients can arrange meetings at local NESFB branches by appointment or walk-in during business hours.
Are there representatives in different countries?
NESFB operates only within India and does not have representatives abroad.
In which languages is support available?
Support is available in English, Hindi, and major North East Indian regional languages.
How quickly does support respond to requests?
Most email queries are answered within 1-2 business days; phone calls are handled promptly during working hours.
Is there a priority system for VIP clients?
NESFB may offer priority handling for premium business customers, subject to service and account type.
Can I request a callback?
Customers can request a callback via the NESFB contact form or over the phone.
When was the payment service founded?
NESFB was founded in 2016.
Who is the founder and owner of the service?
NESFB was promoted by RGVN (North East) Microfinance Limited; the bank is owned by its stakeholders.
In which country is the company registered?
NESFB is registered in India.
What is the development history of the payment service?
NESFB received its Small Finance Bank license from RBI in 2016, launched services in 2017, and expanded branch networks and digital banking since.
Have there been major updates or rebranding?
The bank transitioned from RGVN (North East) Microfinance Ltd to NESFB; ongoing digital upgrades have taken place.
Who sits on the company's board of directors?
NESFB’s board includes MD & CEO Rupali Kalita and several independent and non-executive directors.
Are there investors or partners in the service?
NESFB’s stakeholders include RGVN, along with institutional investors that have supported its growth.
Does the company participate in stock trading?
NESFB is not publicly traded on any stock exchange.
What is the company's market capitalization?
NESFB is privately held and its market capitalization is not publicly disclosed.
Are there subsidiary companies or branches?
NESFB operates solely as a bank with multiple regional branches; it does not have subsidiary companies.
What licenses does the payment service have?
NESFB holds a Small Finance Bank license issued by the Reserve Bank of India (RBI).
In which jurisdictions does the service operate officially?
NESFB operates only in India, primarily in the North Eastern region.
Are there licenses for cryptocurrency operations?
NESFB does not have licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
NESFB strictly follows AML and KYC regulations as mandated by RBI.
Are there security certificates (PCI DSS, etc.)?
NESFB applies banking industry-standard security measures; specific PCI DSS certification is not listed.
Has the service undergone security audits?
NESFB is subject to regular security audits and regulatory inspections as per RBI guidelines.
Is there insurance for client funds?
Deposits in NESFB are insured up to ₹5 lakh per depositor by DICGC, as is standard for Indian banks.
Which international standards does it comply with?
NESFB complies with RBI, DICGC, and standard banking security protocols, such as ISO/IEC standards.
Have there been any regulatory fines or violations?
There are no major reported regulatory fines or violations against NESFB.
Where can I find real reviews about the service?
Real reviews can be found on Google, Facebook, and banking review platforms.
What are the main user complaints?
Users mainly complain about app usability, limited digital features, and occasional customer service delays.
What do users most often praise the service for?
NESFB is praised for financial inclusion efforts, friendly staff, and local understanding.
Are there issues with fund withdrawals?
Issues are rare and typically relate to procedural delays or technical faults affecting limited users.
Is the interface convenient according to users?
Customers find branch banking services convenient, but feedback on digital app interfaces is mixed.
Are clients satisfied with transaction speed?
Transaction speed is generally considered adequate for most retail banking needs.
Do users recommend this service?
Local users recommend NESFB for accessible regional banking and basic financial services.
How do experts assess the service's reliability?
Experts consider NESFB reliable for its target market, noting ongoing digital improvements.
Are there industry awards and recognitions?
NESFB has received regional awards for financial inclusion and banking excellence.
Does the service participate in payment system rankings?
NESFB features in small finance bank rankings in India, focused on regional impact.
Are there recommendations from financial regulators?
RBI supports NESFB as a model of financial inclusion for North East India.
What reputation does the service have among partners?
NESFB maintains a solid reputation among regional business partners and community organizations.
How do they evaluate solution innovation?
Innovation is recognized in NESFB’s outreach and specialized products for underserved communities.
Are there quality service certificates?
NESFB meets required banking certifications and is recognized regionally for service quality.
Does the company participate in industry conferences?
NESFB staff attend regional and national banking conferences and seminars.
How does the service position itself in the market?
NESFB positions itself as a leading bank for regional financial inclusion and community-centric banking.
Which fiat currencies does the service support?
NESFB supports transactions in Indian Rupees (INR) only.
Are cryptocurrencies supported? Which ones specifically?
NESFB does not provide support for cryptocurrency transactions.
Is there a proprietary cryptocurrency or token?
NESFB does not issue a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not available; only INR-denominated transactions are supported.
What exchange rates are used for conversion?
Not applicable; NESFB does not offer currency conversion services.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
NESFB only handles INR; exotic currencies are not supported.
Are there currency restrictions in different countries?
NESFB operates within India, so only INR is used and accepted.
What types of transfers does the service support?
NESFB supports NEFT, RTGS, IMPS, UPI, intra-bank, and inter-bank transfers.
Can transfers be made between service users?
Fund transfers can be made between NESFB account holders via NEFT, IMPS, or intra-bank transfer.
Are transfers to bank cards supported?
NESFB enables payments to bank accounts; direct transfers to debit/credit cards are routed through supported schemes.
Can money be transferred to bank accounts?
Money can be transferred to other bank accounts using NEFT, RTGS, IMPS, and UPI.
Is bill payment available?
NESFB offers utility bill payments through its digital banking channel and branches.
Are recurring payments supported?
Recurring payments can be set up via standing instructions at the branch.
Can automatic transfers be set up?
Automatic transfers can be managed using ECS mandates, standing instructions, and other methods.
Is payment scheduling available?
Payment scheduling is available via standing instructions or scheduled transfers at branches.
Are group payments supported?
Group payments are typically managed through business banking and bulk transfer channels.
Can payment links be created?
NESFB does not offer payment link generation as a standard feature.
What are the minimum transaction amounts in the service?
Minimums vary by transaction type; for NEFT/IMPS/UPI, the minimum is typically ₹1.
What are the maximum amounts that can be transferred?
Maximum limits vary: NEFT and RTGS are subject to RBI guidelines; IMPS typically up to ₹2 lakh per day.
Are there daily limits on operations?
Daily limits on IMPS, UPI, and intra-bank transfers apply per RBI regulations and user profile.
What monthly and annual limits are in effect?
Limits are set by RBI and bank policies based on account type and verification.
Can limits be increased? How?
Customers can request limit increases by completing additional verification and submitting requests at branches.
Do limits differ for verified users?
Higher transaction limits are available for fully verified customers as per RBI and NESFB policy.
Are there restrictions for new accounts?
New accounts may have lower transaction limits and additional monitoring until verification procedures are complete.
Do special limits apply in different countries?
NESFB operates only in India; only Indian regulatory limits apply.
Can operations be temporarily blocked?
Accounts and operations can be temporarily blocked for security reasons or suspicious activity.
Are there limits on the number of daily operations?
Limits may apply to daily transaction count, especially for high-risk activities or unverified accounts.
What are the minimum amounts for account funding?
Minimum funding amounts vary by type, but typically start from ₹100 for savings accounts.
What methods of funding are supported?
Funding options include cash deposits, cheque, NEFT, RTGS, IMPS, UPI, and fund transfers.
Are there fees for funding?
Fees do not usually apply for IN-based deposits; third-party fees may apply for non-cash methods.
What are the minimum funding amounts?
Minimum funding requirements depend on account type, starting from ₹100 for a basic savings account.
How quickly are funds credited when funding?
Electronic transfer funding (NEFT/IMPS/UPI) is credited almost instantly or within hours; cash is immediate.
How can money be withdrawn from the system?
Withdrawals can be made via branch withdrawal, ATM, or inter-bank transfer.
Are there fees for fund withdrawal?
ATM withdrawals have standard rates; branch and inter-bank transfers may incur standard banking fees.
How long does withdrawal take?
Cash or ATM withdrawals are immediate; NEFT/RTGS typically credited within 30 minutes to 24 hours.
What withdrawal limits are set?
Limits depend on account type and method; ATMs allow ₹20,000–₹40,000/day; inter-bank limits comply with RBI rules.
How quickly are funds credited when funding with a card?
NESFB supports funding via UPI-linked cards; credit is near-instant.
How long does a bank transfer take?
Bank transfers through NEFT/RTGS typically complete in 30 minutes to up to 24 hours.
How quickly do cryptocurrency transfers arrive?
NESFB does not support cryptocurrency transfers.
Are transfers between users instant?
Transfers via IMPS and UPI between NESFB users are typically instant.
Are there delays when funding on weekends?
NEFT transfers may be delayed on weekends; UPI and IMPS operate 24/7.
Do holidays affect funding speed?
NEFT/RTGS may be delayed on holidays; IMPS/UPI continue to function round-the-clock.
Can crediting be accelerated for a fee?
NESFB does not offer express processing for crediting funds.
What determines the speed of funding processing?
Speed is affected by method used (NEFT, IMPS, UPI), network conditions, banking hours, and verification status.
Are there notifications about funding status?
NESFB provides SMS/email alerts on account funding status and transaction confirmations.
What to do if funding takes too long?
Contact NESFB customer support or visit a branch if funding is delayed beyond standard timeframes.
How quickly are withdrawal requests processed?
Withdrawal requests at branches or ATMs are processed immediately; electronic transfers vary by method.
How long does card withdrawal take?
ATM card withdrawals are processed instantly.
How quickly do bank transfers arrive?
NEFT/RTGS transactions typically complete in 30 minutes to up to 24 hours.
Are cryptocurrency withdrawals instant?
NESFB does not support cryptocurrency withdrawals.
Are there withdrawal delays on weekends?
IMPS/UPI withdrawals are available instantly on weekends; NEFT/RTGS may face delays.
Do holidays affect withdrawal speed?
Electronic withdrawals via IMPS/UPI remain available on holidays; NEFT/RTGS can be delayed.
Can withdrawal be accelerated for an additional fee?
NESFB does not offer expedited withdrawal for an additional fee.
What determines withdrawal processing time?
Method of withdrawal, time of request, regulatory compliance, and account status affect speed.
Are there notifications about withdrawal status?
NESFB sends SMS/email notifications for withdrawal in most cases.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on type; ATM/cash cannot be reversed; some electronic requests may be canceled before execution.
How to register with the payment service?
Visit a branch or use NESFB online banking to register; submit required documents and complete KYC.
What data is needed to create an account?
Name, address, valid ID, PAN card, phone number, and other KYC documents are required.
Can registration be done without email?
Registration can be completed at branches without an email; online registration may require email for communications.
Is phone confirmation required during registration?
Phone verification is standard for account security and mobile banking activation.
Can a corporate account be created?
NESFB supports corporate accounts with additional documentation for businesses.
Is it required to provide real data?
Accurate and real data is mandatory to meet KYC and RBI guidelines.
Are there country restrictions for registration?
Only Indian residents are eligible for NESFB accounts.
How long does account activation take?
Account activation usually occurs within 1-2 business days after documentation.
What verification levels exist?
Verification tiers include basic, full KYC, and enhanced due diligence for larger accounts.
What documents are required for basic verification?
Required documents include PAN, Aadhaar card, and proof of address.
Are documents needed for full verification?
Full verification requires government-issued ID, address proof, and additional documents for higher transaction limits.
Are digital copies of documents accepted?
NESFB accepts digital/scanned copies of documents during online or remote onboarding.
How long does the verification procedure take?
Verification is typically completed within 1-2 business days.
Can the service be used without verification?
Limited access such as inquiry and non-monetary activity is available; transactions require KYC completion.
What restrictions apply to unverified users?
Unverified users have lower transaction limits and cannot access most payment features.
Is address confirmation required?
Address confirmation via proof of residence is required for account activation.
Is a selfie with documents required?
A photograph/selfie with documents is increasingly requested for remote KYC.
How often do documents need to be updated?
Document updates are required on expiry or major change; periodic RBI-mandated refresh intervals apply.
What encryption technologies does the service use?
NESFB uses SSL/TLS and other modern banking-grade encryption for digital transactions.
Is two-factor authentication supported?
Two-factor authentication is available via OTP/SMS for login and critical transactions.
Are there SMS confirmations for operations?
Users receive SMS confirmations for most monetary transactions and authentication events.
Is biometric authentication supported?
NESFB supports biometric authentication for Aadhaar-linked services and branch-level operations.
Is blockchain technology used?
NESFB does not use blockchain technology in its payment systems.
Is there a multi-level security system?
Multi-level security is deployed, including encryption, authentication, monitoring, and fraud detection.
How is user personal data protected?
Data protection follows RBI standards with encryption, access controls, and privacy policies.
Is cold storage used for cryptocurrencies?
NESFB does not operate cryptocurrencies; cold storage is not applicable.
Is there DDoS attack protection?
Standard DDoS protection is deployed to secure online platforms and banking servers.
Are regular security audits conducted?
Security audits occur regularly as mandated by internal and RBI requirements.
What anti-phishing protection measures are provided?
NESFB offers warnings, customer education, and secure login protocols to combat phishing.
Is there a suspicious activity detection system?
Automated systems monitor and flag suspicious activity for review and intervention.
How does the service combat money laundering?
Robust AML policies include transaction monitoring, reporting, and enhanced due diligence.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked/frozen pending investigation, per banking regulations.
What to do when fraud is detected?
Notify NESFB immediately via support channels for prompt investigation and resolution.
How to report suspicious activity?
Report via customer care or branch visit; NESFB investigators will follow up per RBI process.
Is there compensation for damage from fraudsters?
Compensation is considered case-by-case, subject to investigation and regulatory guidelines.
What user rights exist for disputed transactions?
Users have rights to dispute transactions and seek resolution/chargeback per banking policies.
How to dispute account blocking?
File a written appeal to NESFB with supporting documentation to review a blocked account.
Is there insurance against cyber attacks?
Indian banks maintain certain insurance coverage for cyber risks as mandated by regulations.
What fees does the service charge for transfers?
Fees vary by transfer type; NEFT/IMPS/RTGS may have nominal charges per transaction.
Are there fees for account funding?
Most cash and basic funding methods are free; specific electronic or third-party funding may carry fees.
Are fees charged for fund withdrawal?
ATM and inter-bank transfer withdrawals may incur standard banking fees.
Are there fees for currency conversion?
NESFB does not offer currency conversion; no fees apply.
Are there fees for account inactivity?
NESFB does not typically charge inactivity fees for retail accounts.
Are there account maintenance fees?
Standard account maintenance fees may apply to certain account types per bank policy.
Are fees charged for operation cancellation?
Cancellation fees vary by transaction type; generally, planned transfers can be canceled before execution.
Are there fees for expedited operations?
NESFB does not offer expedited processing for an additional fee in its service structure.
Are there hidden fees?
Complete fee disclosures are provided on NESFB's website; hidden fees are prohibited under RBI norms.
How are fees calculated for large amounts?
Fees for large transactions are calculated based on slab rates and RBI guidelines.
Are there different tariff plans in the service?
NESFB offers a range of tariff plans for savings, current, and business accounts.
What advantages does VIP status provide?
VIP clients may receive higher limits, dedicated RM, expedited service, and preferential pricing.
How to get preferential conditions?
By maintaining high balances, frequent activity, or through negotiation with NESFB for premium services.
Are there free operations per month?
Certain basic operations and UPI transactions are available free up to set monthly limits.
Are there discounts for active users?
Periodic offers and discounts are extended to active users, especially for digital transactions.
Are there corporate tariffs?
Special tariffs and pricing plans are available for businesses and corporate banking clients.
Can individual conditions be obtained?
NESFB may negotiate individual terms based on account profile and transaction volumes.
Do promotional codes work for fee reduction?
Occasional promotions or digital campaigns can include fee waivers using promo codes.
Are there cashback programs?
Cashback offers are periodically run in partnership with merchants or for specific digital transactions.
Are there discounts for transaction volumes?
Volume-based discounts for large corporate or bulk transaction clients are available on negotiation.
Is there an official mobile application?
NESFB offers an official mobile banking application.
On which platforms is the application available?
The app is available for Android and iOS devices.
What functions are available in the mobile application?
Features include account management, fund transfer, bill pay, mini statements, and account alerts.
Does functionality differ from the web version?
Mobile app offers similar functions to online banking, optimized for mobile devices.
Is Touch ID/Face ID supported?
Biometric authentication (Touch ID/Face ID) is supported for compatible mobile devices.
Can the application work offline?
The mobile app requires an internet connection for core banking transactions.
Are there push notifications about operations?
Push notifications about account activity and transactions are supported in the mobile app.
Is dark theme supported?
Dark mode may not be universally available in all app versions.
How often is the mobile application updated?
Updates occur several times a year, subject to technology enhancements and bug fixes.
Are there beta versions of the application?
Beta testing is available for select updates before general release.
Is the web interface of the service convenient?
The NESFB web interface is designed for straightforward access to banking features.
Is responsive design supported?
Responsive web design supports desktop and mobile browser access.
In which languages is the interface available?
English, Hindi, and major North Eastern regional languages are supported.
Is there a night mode for the website?
Night/dark mode for the NESFB website is not standard but may be in future updates.
Are hotkeys supported?
Hotkeys are not actively promoted; basic keyboard navigation may work.
Can data be exported?
Data export for statements and reports is available via the online platform.
Is there an API for developers?
NESFB does not publicly advertise a developer API for integrations.
Is integration with other services supported?
Standard integration via UPI, biller systems, and payment networks is supported.
How often is the web interface updated?
Website updates occur periodically for security and functionality improvements.
Are there virtual cards in the service?
Virtual card issuance is not a standard feature of NESFB.
Can disposable cards be created?
Disposable cards are not offered.
Is multi-currency account functionality supported?
Only single-currency INR accounts are offered.
Are there investment products?
NESFB offers fixed deposits, recurring deposits, and other savings products.
Can interest be earned on balance?
Interest is paid on savings and deposit account balances at published rates.
Are there credit products?
NESFB provides personal loans, business loans, and microcredit services.
Is P2P trading supported?
P2P trading is not offered.
Can cryptocurrencies be bought/sold?
NESFB does not support cryptocurrency buy/sell services.
Is there acquiring for business?
NESFB offers merchant POS and payment acquiring solutions for business clients.
Are mass payouts supported?
Bulk payout solutions are available for business clients.
Is there a loyalty program in the service?
Standard loyalty programs are not prominent; special offers may exist for select clients.
How are bonus points earned?
Bonus points and rewards are primarily offered through limited-time merchant partnerships.
Is there cashback for operations?
Occasional cashback rewards are offered for digital and merchant transactions.
Are there referral programs?
Referral benefits and promotions are run periodically, especially during marketing campaigns.
What privileges do VIP clients have?
VIP clients benefit from higher limits, exclusive offers, and dedicated relationship managers.
Are there seasonal promotions and offers?
NESFB runs seasonal promotional offers for digital banking engagement.
Can premium status be obtained?
Premium status is available upon meeting criteria such as account balances or through business banking.
Are there partner discounts?
Merchant partner discounts are extended to eligible account holders during campaigns.
Are there corporate loyalty programs?
Custom loyalty programs for business clients are available through special arrangements.
Does the service allow operations with online casinos?
NESFB follows RBI guidelines and restricts transactions to licensed and permitted entities only.
Are there restrictions on gambling transactions?
Gambling transactions are monitored and may be restricted to comply with RBI and government policies.
Can accounts be blocked for casino play?
Accounts may be restricted if violations of gambling laws or suspicious activity are detected.
How does the service view gambling?
NESFB complies strictly with regulatory norms and does not endorse gambling.
Are there special conditions for gambling?
Conditions follow standard banking terms and legal/regulatory requirements.
Are casino transactions tracked?
Transactions are tracked in compliance with AML/monitoring regulations.
Can operations with gambling sites be hidden?
All transactions are visible in statements and subject to regulatory reporting.
Are there notifications about gambling expenses?
Clients receive general transaction notifications; specific gambling expense alerts must be self-monitored.
Are there special fees for gambling operations?
Standard transaction fees apply; no additional gambling-specific fees.
Can limits be set on gambling?
Spending limits can be set on accounts; specific gambling limits are managed by users.
Is there a self-exclusion function?
NESFB does not offer self-exclusion for gambling; clients can set restrictions via account controls.
Can access to gambling sites be restricted?
Site access is not managed by NESFB; transaction restrictions follow bank and regulatory policy.
Is gambling expense control supported?
Users can monitor transaction history and set personal spending limits.
Are there notifications about limit exceedance?
Alerts can be configured for exceeding set transaction or spending limits.
Can operations with casinos be blocked?
NESFB can block suspicious transactions as per regulatory norms.
Is there gambling expense statistics?
Transaction analytics are user-accessible for account activity, including gambling-related spending.
Is a "cooling-off period" supported?
NESFB does not offer dedicated cooling-off features for gambling expenditure.
Can help be obtained for gambling addiction?
Users are advised to seek external counseling/support for gambling addiction; NESFB does not provide in-bank assistance.
Is there partnership with player assistance organizations?
No formal partnerships with gambling help organizations are publicly listed.
How to set up gambling expense notifications?
Users can set transaction alerts and spending thresholds via mobile and online banking.
Which online casinos accept this payment method?
NESFB does not specifically partner with online casinos; acceptance depends on merchant payment setup.
Are there exclusive partnerships with specific casinos?
NESFB does not have exclusive partnerships with any casino platforms.
Do conditions differ when used in different casinos?
Transaction processing conditions depend on the casino merchant’s payment channel.
Are there special bonuses for using this method in casinos?
No special casino bonuses are offered by NESFB.
Can the method be used for both deposits and withdrawals in casinos?
Usage is subject to casino setup and NESFB's compliance with regulatory norms.
Are there geographic restrictions for casino usage?
Regulatory and regional restrictions apply per Indian government and RBI policy.
How do casino operators typically process transactions from this method?
Transactions are processed as bank transfers, subject to merchant and regulatory compliance.
Are there typical processing times when used with casinos?
Bank transfer processing times for casinos are the same as standard inter-bank transactions.
Do casinos usually charge additional fees for this method?
Merchant fees are determined by the casino; NESFB applies standard banking fees.
Are there any known compatibility issues with major casino platforms?
NESFB transactions follow regulated banking norms; casino platform acceptance depends on merchant setup.