What is the official website of the payment service?
The official website of Ørland Sparebank is https://www.orland-sparebank.no.
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Where can I find the customer support contacts?
Customer support contact information is available on the "Kundeservice" page of the official website https://www.orland-sparebank.no/kundeservice.
What is the hotline phone number?
The main customer service phone number is +47 72 52 30 40.
Is there a toll-free support number?
There is no verified toll-free number for Ørland Sparebank customer support; standard regional dialing applies.
What is the email address for technical support?
The main contact email for the bank is [email protected], which is used for general and technical inquiries.
Are there separate emails for different types of inquiries?
Specific departmental email addresses are not publicly detailed; inquiries are generally handled through the main email or online contact forms.
Where can I find the online chat support?
There is no verified information confirming the availability of online chat support on Ørland Sparebank's website.
Does the chat support work 24/7?
No verified 24/7 chat support is available.
Is there support through messengers (Telegram, WhatsApp)?
There is no evidence of support via Telegram or WhatsApp for this bank.
What are the support working hours?
Customer support is open Monday to Friday from 09:00 to 15:30.
Does support work on weekends and holidays?
Support for blocking BankID and cards is available 24/7 via an external service; general support is closed on weekends and holidays.
Are there regional offices for in-person visits?
Yes, Ørland Sparebank has a physical office location in Brekstad for in-person visits.
Where are the physical offices located?
The main office is at Meieriveien 7, 7130 Brekstad, Norway.
Can I schedule a personal meeting?
Personal meetings can be scheduled by contacting the bank directly via phone or email.
Are there representatives in different countries?
There are no international representatives; the bank serves primarily the Ørland municipality and surrounding region.
In which languages is support available?
Support is provided primarily in Norwegian.
How quickly does support respond to requests?
Typical response times are within one business day for email and immediate for phone inquiries during business hours.
Is there a priority system for VIP clients?
No public information about VIP or priority customer services.
Can I request a callback?
Callback services are commonly offered by Norwegian banks but no specific confirmation for Ørland Sparebank.
When was the payment service founded?
Ørland Sparebank was founded in 1849.
Who is the founder and owner of the service?
Founded as a local savings bank; currently owned by its customers as a mutual savings bank.
In which country is the company registered?
Registered in Norway.
What is the development history of the payment service?
Bank has a long local history with mergers and expansions, maintaining focus on local community banking.
Have there been major updates or rebranding?
No significant rebranding past the continuation of its identity as a local savings bank.
Who sits on the company's board of directors?
Board information is not fully public but consists of local business and community leaders.
Are there investors or partners in the service?
Member of Terra-Gruppen and cooperates with local savings banks on Fosen.
Does the company participate in stock trading?
The bank is not publicly listed.
What is the company's market capitalization?
Not applicable; entity is a mutual savings bank.
Are there subsidiary companies or branches?
Operates primarily from the main office without major subsidiaries.
What licenses does the payment service have?
Licensed as a Norwegian savings bank under Finanstilsynet regulations.
In which jurisdictions does the service operate officially?
Officially operates in Ørland municipality and nearby areas in Norway.
Are there licenses for cryptocurrency operations?
No cryptocurrency-specific licenses were found.
Does the service comply with AML/KYC requirements?
Yes, complies fully with Norwegian anti-money laundering and KYC requirements.
Are there security certificates (PCI DSS, etc.)?
It is standard for banks to maintain PCI DSS compliance for card services though explicit certification is not publicly detailed.
Has the service undergone security audits?
The bank undergoes regular internal and external security audits per regulatory requirements.
Is there insurance for client funds?
Deposits are protected by Norwegian Bank Guarantee Fund.
Which international standards does it comply with?
Complies with GDPR, PSD2, and Norwegian banking regulations.
Have there been any regulatory fines or violations?
No recorded fines or violations found.
Where can I find real reviews about the service?
Reviews available on Norwegian finance review sites and app store ratings for its mobile app.
What are the main user complaints?
Typical complaints include digital usability issues or limited branch hours.
What do users most often praise the service for?
Local personalized service and competitive pricing.
Are there issues with fund withdrawals?
No significant withdrawal issues reported.
Is the interface convenient according to users?
Mobile app and online banking are functional and clear, but somewhat basic.
Are clients satisfied with transaction speed?
Transaction speeds meet expected Norwegian banking standards.
Do users recommend this service?
Local users tend to recommend it for community banking needs.
How do experts assess the service's reliability?
Viewed as stable and trustworthy for regional banking.
Are there industry awards and recognitions?
No specific awards publicly noted.
Does the service participate in payment system rankings?
No public participation in global rankings.
Are there recommendations from financial regulators?
The bank is in good standing with Norwegian financial regulators.
What reputation does the service have among partners?
Regarded as a dependable local banking partner.
How do they evaluate solution innovation?
Innovation is moderate, centered on digital banking tools.
Are there quality service certificates?
No explicit service quality certifications found.
Does the company participate in industry conferences?
No public conference participation details.
How does the service position itself in the market?
Positions as a local savings bank with strong community ties.
Which fiat currencies does the service support?
Norwegian Krone (NOK) and standard major foreign currencies for international payments.
Are cryptocurrencies supported? Which ones specifically?
Supports cryptocurrency transactions only through regulated crypto exchanges in Norway.
Is there a proprietary cryptocurrency or token?
No proprietary tokens.
Can currencies be converted within the service?
Currency conversion is supported for international payments.
What exchange rates are used for conversion?
Market-based rates with bank margins applied.
How often are exchange rates updated?
Rates are updated daily.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Exotic currencies handling is limited or unavailable.
Are there currency restrictions in different countries?
Standard regulatory restrictions apply for cross-border transfers.
What types of transfers does the service support?
Domestic transfers, international SWIFT payments, and account-to-account transfers.
Can transfers be made between service users?
Yes, peer-to-peer transfers within the bank are supported.
Are transfers to bank cards supported?
No verified transfers directly to bank cards.
Can money be transferred to bank accounts?
Yes, transfers to local and international accounts supported.
Is bill payment available?
Yes, customers can pay bills electronically.
Are recurring payments supported?
Yes, setup for recurring payments is available.
Can automatic transfers be set up?
Yes, automatic scheduled transfers can be configured.
Is payment scheduling available?
Payment scheduling is a supported feature.
Are group payments supported?
No confirmed group payment or splitting feature.
Can payment links be created?
Feature not verified.
What are the minimum transaction amounts in the service?
Minimum limits are generally low or none.
What are the maximum amounts that can be transferred?
Transaction limits depend on account type and verification status.
Are there daily limits on operations?
Daily limits apply to transactions for security.
What monthly and annual limits are in effect?
Limits are defined per account agreement.
Can limits be increased? How?
Limit increases require customer verification and bank approval.
Do limits differ for verified users?
Verified users receive higher transaction limits.
Are there restrictions for new accounts?
New accounts have initial restrictions and monitoring.
Do special limits apply in different countries?
Limits conform with Norwegian regulations; no special international variations.
Can operations be temporarily blocked?
Yes, for compliance or security reasons.
Are there limits on the number of daily operations?
Daily transaction counts may be limited to prevent fraud.
What are the minimum amounts for account funding?
Minimum deposits are low in line with regulations.
What methods of funding are supported?
Funding via bank transfer, card payments in some cases.
Are there fees for funding?
Typically no fees for standard bank transfers.
What are the minimum funding amounts?
Usually minimal, depending on funding method.
How quickly are funds credited when funding?
Domestic transfers credited usually within 1 business day.
How can money be withdrawn from the system?
Withdrawals through ATMs, branch visit, and transfers.
Are there fees for fund withdrawal?
Fees may apply for some ATM and international withdrawals.
How long does withdrawal take?
Withdrawals at ATMs are instant; transfers take 1-2 business days.
What withdrawal limits are set?
Limits are applied per account and regulatory requirements.
How quickly are funds credited when funding with a card?
Card funding is limited; if available, generally instant or same day.
How long does a bank transfer take?
Domestic transfers usually complete in 1 business day.
How quickly do cryptocurrency transfers arrive?
Crypto transfers depend on blockchain times; not bank processed.
Are transfers between users instant?
Internal transfers are typically instant.
Are there delays when funding on weekends?
Weekend processing delays may occur; credited on next business day.
Do holidays affect funding speed?
Bank holidays delay processing.
Can crediting be accelerated for a fee?
Some express processing may be offered.
What determines the speed of funding processing?
Depends on funding method, bank hours, network load.
Are there notifications about funding status?
Notifications via SMS, email, or app usually provided.
What to do if funding takes too long?
Contact customer support to investigate delays.
How quickly are withdrawal requests processed?
Usually within 1 business day.
How long does card withdrawal take?
ATM card withdrawals are immediate.
How quickly do bank transfers arrive?
Domestic bank transfers are same or next day.
Are cryptocurrency withdrawals instant?
Not applicable for bank services.
Are there withdrawal delays on weekends?
Yes, withdrawals on weekends process next business day.
Do holidays affect withdrawal speed?
Holidays cause delays.
Can withdrawal be accelerated for an additional fee?
Express withdrawal options may be offered.
What determines withdrawal processing time?
Type of withdrawal, compliance checks, banking system.
Are there notifications about withdrawal status?
Status alerts usually sent to customers.
Can a withdrawal request be canceled?
Possible if done before processing starts.
How to register with the payment service?
Registration via online system or branch with BankID verification.
What data is needed to create an account?
Personal identification, address proof, and contact details.
Can registration be done without email?
Email is typically required for communication.
Is phone confirmation required during registration?
Phone verification is generally required.
Are there age restrictions for registration?
Minimum age usually 18 years.
Can a corporate account be created?
Yes, with additional documentation and approval.
Is it required to provide real data?
Real verified data is mandatory for compliance.
Are there country restrictions for registration?
Restricted to Norwegian residents.
How long does account activation take?
Typically instant or within 1 business day post verification.
What verification levels exist?
Basic and enhanced verification per legal requirements.
What documents are required for basic verification?
Valid passport or national ID.
Are documents needed for full verification?
Proof of address and sometimes income details.
Are digital copies of documents accepted?
Yes, accepted in online onboarding.
How long does the verification procedure take?
Usually 1-3 business days.
Can the service be used without verification?
Limited service scope for unverified accounts.
What restrictions apply to unverified users?
Transaction and balance limits imposed.
Is address confirmation required?
Yes, mandatory for full account activation.
Is a selfie with documents required?
Often required for remote ID verification.
How often do documents need to be updated?
Typically every few years or as needed.
What encryption technologies does the service use?
Industry-standard TLS/SSL encryption.
Is two-factor authentication supported?
Yes, 2FA via BankID or apps.
Are there SMS confirmations for operations?
SMS verification is common.
Is biometric authentication supported?
Supported on mobile app where available.
Is blockchain technology used?
No blockchain integration for banking services.
Is there a multi-level security system?
Yes, includes multiple layers like encryption, authentication, fraud sensors.
How is user personal data protected?
Protected under GDPR and Norwegian privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Standard DDoS mitigation in place.
Are regular security audits conducted?
Regular audits follow compliance requirements.
What anti-phishing protection measures are provided?
Secure login, user education, fraud alerts.
Is there a suspicious activity detection system?
Yes, with automated monitoring.
How does the service combat money laundering?
AML monitoring, KYC procedures, reporting suspicious activities.
Is there blocking of suspicious accounts?
Yes, accounts blocked upon suspicious identification.
What to do when fraud is detected?
Report immediately to bank support.
How to report suspicious activity?
Via customer support channels and online banking.
Is there compensation for damage from fraudsters?
Typically, verified fraud is compensated in accordance with laws.
What user rights exist for disputed transactions?
Rights to dispute transactions with the bank and regulator.
How to dispute account blocking?
Appeal to customer support providing required evidence.
Is there insurance against cyber attacks?
No specific insurance disclosed; general risk management applies.
What fees does the service charge for transfers?
Domestic transfers often free or low fee; international higher fees apply.
Are there fees for account funding?
Usually no fees for standard deposits.
Are fees charged for fund withdrawal?
Fees mainly apply to some ATM and foreign withdrawals.
Are there fees for currency conversion?
Conversion fees included in exchange rates.
Are there fees for account inactivity?
No widespread inactivity fees noted.
Are there account maintenance fees?
Generally not charged for standard accounts.
Are fees charged for operation cancellation?
Some cancellation fees possible.
Are there fees for expedited operations?
Express fees may apply.
Are there hidden fees?
Fees are disclosed transparently.
How are fees calculated for large amounts?
Proportional or fixed fees per transaction amount.
Are there different tariff plans in the service?
No tiered tariff plans publicly stated.
What advantages does VIP status provide?
No public VIP program.
How to get preferential conditions?
Via negotiation or volume banking relationships.
Are there free operations per month?
Some free transactions typically included.
Are there discounts for active users?
No public discount programs noted.
Are there corporate tariffs?
Business pricing available tailored to needs.
Can individual conditions be obtained?
Custom pricing possible for large customers.
Do promotional codes work for fee reduction?
Not applicable.
Are there cashback programs?
None known.
Are there discounts for transaction volumes?
Volume discounts possible for business clients.
Is there an official mobile application?
Yes, Ørland Sparebank offers "Ørland Mobilbank" app.
On which platforms is the application available?
Available on iOS (Apple App Store) and Android (Google Play).
What functions are available in the mobile application?
Balance, transactions, payments, e-invoices, card management, advisor contact.
Does functionality differ from the web version?
Mostly similar, some mobile usability enhancements.
Is Touch ID/Face ID supported?
Supported on compatible devices.
Can the application work offline?
Limited offline functionality; internet required for transactions.
Are there push notifications about operations?
Yes, push notifications supported.
Is dark theme supported?
No confirmed dark mode feature.
How often is the mobile application updated?
Periodically updated for features and security.
Are there beta versions of the application?
No public beta program known.
Is the web interface of the service convenient?
Web banking is functional and meets typical Norwegian bank standards.
Is responsive design supported?
Website and banking platform support responsive design.
In which languages is the interface available?
Norwegian primarily.
Is there a night mode for the website?
Not explicitly supported.
Can data be exported?
Transactions and statements exportable in PDF/CSV formats.
Is there an API for developers?
No public developer API documented.
Is integration with other services supported?
Supports integration for business clients via standard APIs.
How often is the web interface updated?
Updates done as required for security and compliance.
Are there virtual cards in the service?
No public information on virtual cards.
Can disposable cards be created?
Not supported.
Is multi-currency account functionality supported?
Limited; focuses on NOK and standard foreign currencies for transfer.
Are there investment products?
Yes, including savings accounts and investment solutions.
Can interest be earned on balance?
Yes, interest-bearing account products available.
Are there credit products?
Loans, mortgages, and credit cards offered.
Is P2P trading supported?
Not offered.
Can cryptocurrencies be bought/sold?
Indirectly through regulated crypto exchanges; no direct currency trading.
Is there acquiring for business?
Merchant acquiring and payment processing services available.
Are mass payouts supported?
No specific information.
Is there a loyalty program in the service?
No loyalty programs found.
How are bonus points earned?
Not applicable.
Are there referral programs?
Not found.
What privileges do VIP clients have?
None publicly confirmed.
Are there seasonal promotions and offers?
None publicly known.
Can premium status be obtained?
No premium tiers.
Are there partner discounts?
None stated.
Are there corporate loyalty programs?
None stated.
Does the service allow operations with online casinos?
No explicit allowance; Norwegian banks typically restrict gambling transactions.
Are there restrictions on gambling transactions?
Yes, strict monitoring and restrictions apply.
Can accounts be blocked for casino play?
Yes, under suspicious activity.
How does the service view gambling?
Cautiously, following Norwegian regulations.
Are there special conditions for gambling?
No public terms.
Are casino transactions tracked?
Yes, under AML and responsible banking policies.
Are there special fees for gambling operations?
No specific gambling fees.
Can limits be set on gambling?
Customers can impose personal limits.
Is there a self-exclusion function?
Provided via public gambling authorities, not bank-specific.
Can access to gambling sites be restricted?
Not typically by the bank.
Is gambling expense control supported?
Limited bank tools; customers advised to self-monitor.
Can operations with casinos be blocked?
Yes, for compliance reasons.
Is a "cooling-off period" supported?
Managed by gambling authorities.
Can help be obtained for gambling addiction?
Yes, through public health support services.
Is there partnership with player assistance organizations?
None public.
How to set up gambling expense notifications?
Typically outside banking services.
Which online casinos accept this payment method?
No specific listings.
Can the method be used for both deposits and withdrawals in casinos?
Deposits possible via card or transfer; withdrawals subject to casino policies.
Are there geographic restrictions for casino usage?
Norwegian regulations limited gambling transactions geographically.
How do casino operators typically process transactions from this method?
Standard banking transfers or card payments.
Are there typical processing times when used with casinos?
Usually 1-3 business days.
Do casinos usually charge additional fees for this method?
Banks and casinos may charge separate fees.
Are there any known compatibility issues with major casino platforms?
None known.