What is the official website of the payment service?
https://www.palmpay.com
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
Where can I find the customer support contacts?
Visit the official website or mobile app under "Help Center" or "Contact Us" section for support details.
What is the hotline phone number?
+234 700 7256 729
Is there a toll-free support number?
There is no publicly listed toll-free support number; most providers offer standard hotline services subject to carrier charges.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
Some inquiries may use [email protected], but most services have dedicated addresses for technical, compliance, and business requests.
Where can I find the online chat support?
Online chat support is typically available in the PalmPay mobile app's "Help Center" or official website, accessible upon login.
Does the chat support work 24/7?
Most payment providers offer 24/7 chat support, but actual operating hours should be checked for the latest schedule.
Is there support through messengers (Telegram, WhatsApp)?
Yes, PalmPay offers WhatsApp support at +234 700 7256 729; check their website or app for updated messenger contact details.
What are the support working hours?
PalmPay support is typically available 24/7; some contact channels may operate during business hours only.
Does support work on weekends and holidays?
Most payment services maintain support, especially for essential issues, on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, PalmPay has physical office locations for in-person visits; check their website for addresses.
Where are the physical offices located?
PalmPay's main office is located at 20 Opebi Rd, Ikeja, Lagos, Nigeria; regional offices are listed on their website.
Can I schedule a personal meeting?
Scheduling an in-person meeting is typically available via request through the app, website, or hotline.
Are there representatives in different countries?
PalmPay primarily operates in Nigeria, with offices in Ghana and China but limited international representation.
In which languages is support available?
Customer support is provided in English; regional languages may be supported depending on staff availability.
How quickly does support respond to requests?
Response times range from instant (chat/app) to 24 hours for email; urgent hotline calls are typically prioritized.
Is there a priority system for VIP clients?
VIP or business clients usually receive prioritized service, faster response times, and dedicated account managers.
Can I request a callback?
Most providers offer a callback request form within the app or website, scheduling according to user and staff availability.
When was the payment service founded?
PalmPay was founded in 2019.
Who is the founder and owner of the service?
PalmPay is owned by PalmPay Limited, backed by Transsion Holdings and NetEase; key founders include the executive team with Chinese parent company origins.
In which country is the company registered?
PalmPay is registered and licensed in Nigeria.
What is the development history of the payment service?
PalmPay launched in 2019, rapidly expanding digital payments in Africa, becoming a leading fintech with wide merchant and partner adoption.
Have there been major updates or rebranding?
PalmPay has recently updated its branding, mobile app, and launched new service lines and merchant integrations as the platform developed.
Who sits on the company's board of directors?
Board members include senior leadership from Transsion Holdings, NetEase, and local Nigerian fintech executives; specifics are subject to corporate filings.
Are there investors or partners in the service?
Investors include Transsion Holdings, NetEase, and affiliated venture capital firms; partners span banks, telecoms, and merchants.
Does the company participate in stock trading?
PalmPay is privately held and not currently listed on any public stock exchange.
What is the company's market capitalization?
As it is privately held, market capitalization is not publicly available.
Are there subsidiary companies or branches?
PalmPay has regional branches in Nigeria and Ghana, as well as technology subsidiaries in China.
What licenses does the payment service have?
PalmPay holds Nigeria's Central Bank Mobile Money Operator and related payment system licenses.
In which jurisdictions does the service operate officially?
PalmPay officially operates in Nigeria and Ghana, with some cross-border merchant partnerships.
Are there licenses for cryptocurrency operations?
PalmPay does not hold Nigeria-approved cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
PalmPay is required to comply with strict AML/KYC regulations as mandated by the Central Bank of Nigeria.
Are there security certificates (PCI DSS, etc.)?
PalmPay adheres to PCI DSS and industry-standard data protection frameworks.
Has the service undergone security audits?
Regular security audits are performed in line with central bank and international requirements.
Is there insurance for client funds?
Nigerian regulations require client fund segregation and insurance through the licensed provider; PalmPay maintains user protection policies.
Which international standards does it comply with?
Compliance includes PCI DSS, ISO/IEC 27001, and CBN regulatory standards.
Have there been any regulatory fines or violations?
No major publicly reported regulatory fines or violations.
Where can I find real reviews about the service?
Independent reviews are available on Google Play, Apple App Store, Trustpilot, and regional fintech forums.
What are the main user complaints?
Common complaints include occasional app glitches, rare delayed transactions, and limited resolution speed for disputes.
What do users most often praise the service for?
Users praise fast payments, cashback rewards, easy app interface, and broad merchant acceptance.
Are there issues with fund withdrawals?
Most withdrawals proceed smoothly, but rare delays or bank integration issues are sometimes reported.
Is the interface convenient according to users?
The PalmPay app is praised for its intuitive layout, clear navigation, and simple operation.
Are clients satisfied with transaction speed?
Users report satisfaction with fast transaction processing and real-time updates.
Do users recommend this service?
PalmPay receives strong recommendation rates, driven by its convenience, bonuses, and reliability.
How do experts assess the service's reliability?
Financial technology experts rate PalmPay as secure, compliant, and innovative for digital payments in Africa.
Are there industry awards and recognitions?
PalmPay has received regional fintech innovation awards; specifics are listed on their press pages.
Does the service participate in payment system rankings?
PalmPay ranks among Nigeria's top mobile money and fintech services in regional industry studies.
Are there recommendations from financial regulators?
PalmPay is recommended as a safe operator for mobile transactions in Nigeria.
What reputation does the service have among partners?
Merchants and partners value PalmPay's integration capabilities, fast settlements, and growing user base.
How do they evaluate solution innovation?
PalmPay is recognized for mobile-first innovation, broad user access, and reward incentives.
Are there quality service certificates?
Service standards comply with ISO/IEC and Nigerian financial quality frameworks.
Does the company participate in industry conferences?
PalmPay regularly attends and speaks at regional fintech, payment, and technology conferences.
How does the service position itself in the market?
PalmPay positions as an agile digital wallet with enhanced rewards and robust merchant services, focused on Africa.
Which fiat currencies does the service support?
PalmPay supports Nigerian Naira (NGN) and Ghanaian Cedi (GHS).
Are cryptocurrencies supported? Which ones specifically?
PalmPay does not currently support cryptocurrency transactions.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token issued by PalmPay.
Can currencies be converted within the service?
Currency conversion between NGN and GHS may be supported for partnered jurisdictions; check app for latest features.
What exchange rates are used for conversion?
Exchange rates are sourced from official market rates and updated by PalmPay's financial partners.
How often are exchange rates updated?
Rates are updated regularly throughout each business day in line with financial markets.
Are stablecoins supported?
Stablecoins are not supported through PalmPay.
Can exotic currencies be handled?
Exotic currencies are generally not available; service focuses on NGN and GHS.
Are there currency restrictions in different countries?
Operations are limited to local currencies in Nigeria and Ghana.
What types of transfers does the service support?
PalmPay supports peer-to-peer payments, merchant payments, bank transfers, and bill payments.
Can transfers be made between service users?
Transfers between PalmPay users are supported instantly via app.
Are transfers to bank cards supported?
Transfers to select Nigerian bank cards are supported, dependent on bank partnership.
Can money be transferred to bank accounts?
Yes, users can send funds to local bank accounts via the app.
Is bill payment available?
Bill payment for airtime, utilities, and selected services is available via PalmPay.
Are recurring payments supported?
Recurring payment features are available for regular billers and subscriptions.
Can automatic transfers be set up?
Automated transfers can be scheduled within the app for supported partners.
Is payment scheduling available?
Payment scheduling is offered for recurring and future-dated payments.
Are group payments supported?
Bill splitting/group payment features may be present; check app updates for latest functionalities.
Can payment links be created?
Users can generate payment links to request money from others within the app.
What are the minimum transaction amounts in the service?
Minimum amounts are set by regulatory and operational rules, typically starting from ₦100 per operation.
What are the maximum amounts that can be transferred?
Maximum transfer amounts are regulated; limits may range up to ₦1,000,000 per transaction for verified users.
Are there daily limits on operations?
Daily limits vary by verification level, usually set at ₦1,000,000 to ₦5,000,000.
What monthly and annual limits are in effect?
Monthly/annual limits reflect daily caps and AML policies, e.g., up to ₦5,000,000/month for verified accounts.
Can limits be increased? How?
Limits can be increased by completing advanced verification and providing requested documentation in the app.
Do limits differ for verified users?
Verified users enjoy higher limits, more features, and reduced restrictions.
Are there restrictions for new accounts?
New accounts are limited on transaction types and amounts until verification is completed.
Do special limits apply in different countries?
Limits reflect local regulations in Nigeria and Ghana and may differ regionally.
Can operations be temporarily blocked?
Operations may be temporarily suspended for suspicious activity, compliance reviews, or user-requested security holds.
Are there limits on the number of daily operations?
Transaction count limits are in place to prevent fraud; details vary by account type.
What are the minimum amounts for account funding?
Minimum funding is typically ₦100; subject to changes per funding method.
What methods of funding are supported?
PalmPay supports bank transfers, card payments, POS deposits, and some cash funding options.
Are there fees for funding?
Some funding methods may incur nominal fees as per partner and provider schedules.
What are the minimum funding amounts?
Minimum funding thresholds start at ₦100 for most methods and may differ by provider.
How quickly are funds credited when funding?
Funds are credited instantly or within minutes, depending on the method used.
How can money be withdrawn from the system?
Withdrawals can be made to bank accounts, cards, or through authorized agents/partners.
Are there fees for fund withdrawal?
Withdrawal fees apply and vary by method, typically disclosed during the request.
How long does withdrawal take?
Standard withdrawal processing is instant to within 24 hours unless banking delays occur.
What withdrawal limits are set?
Withdrawal limits mirror transaction caps; up to ₦1,000,000/day for verified users.
How quickly are funds credited when funding with a card?
Funds are credited instantly or within minutes when funding via card.
How long does a bank transfer take?
Bank transfers complete within minutes to a few hours; may take longer during banking downtime.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal PalmPay transfers are processed instantly.
Are there delays when funding on weekends?
Some banking and funding methods may experience minor delays on weekends due to bank schedules.
Do holidays affect funding speed?
Funding speed may be impacted during national holidays due to banking closures.
Can crediting be accelerated for a fee?
Express funding services may be available for a fee; check app for current options.
What determines the speed of funding processing?
Processing speed depends on payment method, system load, and partner bank availability.
Are there notifications about funding status?
Users receive push/app/email notifications about funding progress and confirmation.
What to do if funding takes too long?
Contact customer support via app or hotline; provide transaction details for investigation and resolution.
How quickly are withdrawal requests processed?
Withdrawal requests are processed instantly or within 24 hours depending on method and verification.
How long does card withdrawal take?
Card withdrawals typically complete within minutes to a few hours.
How quickly do bank transfers arrive?
Bank transfers are credited within minutes; delays may occur during system or bank maintenance.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not available.
Are there withdrawal delays on weekends?
Minor delays may occur due to reduced bank operations on weekends.
Do holidays affect withdrawal speed?
Withdrawal speed can be impacted by bank or provider holidays.
Can withdrawal be accelerated for an additional fee?
Expedited processing may be available for select withdrawal methods at an extra charge.
What determines withdrawal processing time?
Factors include chosen method, verification status, and banking schedules.
Are there notifications about withdrawal status?
Notifications are sent via app, SMS, or email for each withdrawal operation.
Can a withdrawal request be canceled?
Withdrawal cancellation is possible before processing; after funds are transferred, cancellation is not permitted.
How to register with the payment service?
Registration is via app download; provide mobile number, create PIN, and submit personal identification.
What data is needed to create an account?
Account creation requires your full name, mobile number, date of birth, and valid ID document.
Can registration be done without email?
Registration can be completed with a mobile number only; email is optional for some services.
Is phone confirmation required during registration?
Phone number verification via SMS confirmation is mandatory for new accounts.
Are there age restrictions for registration?
Users must be at least 18 years old to register and use financial services.
Can a corporate account be created?
Corporate/business accounts are supported, requiring company registration details and contact verification.
Is it required to provide real data?
Real personal information is required for legal compliance and user security.
Are there country restrictions for registration?
Registration is restricted to Nigeria and Ghana residents and citizens.
How long does account activation take?
Account activation typically takes a few minutes after completion of verification.
What verification levels exist?
Verification tiers include basic (phone), standard (ID), and full (address, enhanced documents).
What documents are required for basic verification?
Simple government-issued ID is required for basic verification.
Are documents needed for full verification?
Full verification needs additional proof of address, selfie with ID, and sometimes bank statements.
Are digital copies of documents accepted?
Digital images or scans are accepted and submitted via the app.
How long does the verification procedure take?
Verification processing takes a few minutes to 24 hours, depending on workload.
Can the service be used without verification?
Limited features are available; full access and higher transaction limits require verification.
What restrictions apply to unverified users?
Unverified users face limits on transaction size, funds withdrawal, and some services.
Is address confirmation required?
Address confirmation is required at full verification tier for enhanced services.
Is a selfie with documents required?
A selfie with your ID may be requested for advanced verification and security.
How often do documents need to be updated?
Document updates are needed when expiring or upon major profile changes.
What encryption technologies does the service use?
Encryptions used include SSL/TLS for data transmission and AES-256 for stored data.
Is two-factor authentication supported?
2FA is available and can be enabled for additional security within the app.
Are there SMS confirmations for operations?
SMS-based confirmation is standard for all sensitive operations and account changes.
Is biometric authentication supported?
PalmPay supports biometric login (fingerprint/Face ID) for enhanced mobile app security.
Is blockchain technology used?
PalmPay does not use blockchain for payment processing.
Is there a multi-level security system?
Multi-level security includes biometric login, device binding, transaction PIN, and monitoring.
How is user personal data protected?
Personal data is protected through encryption, secure cloud infrastructure, and strict confidentiality policies.
Is cold storage used for cryptocurrencies?
PalmPay does not store cryptocurrencies, so cold storage is not applicable.
Is there DDoS attack protection?
DDoS prevention systems and traffic filters protect PalmPay's infrastructure.
Are regular security audits conducted?
Regular security audits are scheduled to maintain compliance and secure operations.
What anti-phishing protection measures are provided?
Anti-phishing solutions include user notifications, transaction verification, and manual review for suspicious activity.
Is there a suspicious activity detection system?
Transaction monitoring systems automatically detect and flag suspicious activity.
How does the service combat money laundering?
Automated AML transaction screening and manual compliance reviews support regulatory requirements.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending review by compliance staff.
What to do when fraud is detected?
Contact support via app or hotline immediately; report details for urgent investigation.
How to report suspicious activity?
Use app's "Report" feature or reach out to support hotline with detailed incident description.
Is there compensation for damage from fraudsters?
Compensation is assessed based on investigation; providers offer limited protection for proven unauthorized losses.
What user rights exist for disputed transactions?
Users have the right to dispute unauthorized or incorrect transactions via customer support and regulatory appeal.
How to dispute account blocking?
Dispute via the app, hotline, or email; review and resolution is conducted based on submitted documents.
Is there insurance against cyber attacks?
Client funds are protected through insurance policies as required by Nigerian regulations.
What fees does the service charge for transfers?
Transfer fees vary by method, typically start at ₦10 per transaction for local peer-to-peer payments.
Are there fees for account funding?
Funding fees depend on method and partner; disclosed at time of transaction.
Are fees charged for fund withdrawal?
Withdrawal fees apply and vary depending on withdrawal method.
Are there fees for currency conversion?
Currency conversion is subject to a fee, disclosed at the time of conversion.
Are there fees for account inactivity?
Account inactivity fees are not generally charged; users should review terms for specifics.
Are there account maintenance fees?
No account maintenance fees for basic accounts; premium services may incur charges.
Are fees charged for operation cancellation?
Cancellation fees are generally not charged unless funds have already been disbursed.
Are there hidden fees?
PalmPay discloses fees transparently within its app, website, and transaction receipts.
How are fees calculated for large amounts?
Fees on large transactions are calculated as fixed plus percentage, disclosed in advance.
Are there different tariff plans in the service?
Tariff plans vary for personal, business, merchant, and VIP accounts.
What advantages does VIP status provide?
VIP clients benefit from higher limits, priority support, preferential rates, and exclusive rewards.
How to get preferential conditions?
Preferential terms are available via VIP qualification, high usage, or business partnership applications.
Are there free operations per month?
Limited free transactions are offered per month; check app for current allowances.
Are there discounts for active users?
Discounts for frequent usage, seasonal campaigns, or cashback programs can be available.
Are there corporate tariffs?
Corporate users access business-oriented tariff plans and bulk transaction discounts.
Can individual conditions be obtained?
Individual/flexible pricing can be negotiated for large volume or enterprise clients.
Do promotional codes work for fee reduction?
Promotional codes are accepted for fee reduction and special offer campaigns.
Are there cashback programs?
PalmPay provides cashback rewards for specific transactions and campaign periods.
Are there discounts for transaction volumes?
Volume-based discounts are available for eligible business and high-frequency users.
Is there an official mobile application?
PalmPay offers an official mobile app.
On which platforms is the application available?
PalmPay mobile app is available on Android and iOS platforms.
What functions are available in the mobile application?
The app supports P2P payments, bill payment, bank transfers, merchant payments, account management, and support access.
Does functionality differ from the web version?
The mobile app offers full functionality; the web version may have limited payment or support features.
Is Touch ID/Face ID supported?
Touch ID and Face ID are supported for login on compatible devices.
Can the application work offline?
Some features may be available offline, but payments require network connectivity.
Are there push notifications about operations?
Push notifications are sent for all transaction statuses and important account updates.
Is dark theme supported?
Dark mode is supported in PalmPay's mobile app.
How often is the mobile application updated?
Updates are released every few weeks to maintain security and functionality.
Are there beta versions of the application?
Beta versions may be offered for new feature testing via app store programs.
Is the web interface of the service convenient?
PalmPay's web platform is designed for ease of use, with a streamlined and intuitive experience.
Is responsive design supported?
The web interface supports mobile-responsive design for varied devices.
In which languages is the interface available?
The interface is primarily in English; additional localizations may be available.
Is there a night mode for the website?
Night/dark mode may be available on the web interface for user comfort.
Are hotkeys supported?
Hotkey support is generally limited; main functions are accessed via touch/tap controls.
Can data be exported?
Account statements and transaction histories are exportable in standard file formats.
Is there an API for developers?
PalmPay offers an API for business and merchant integrations; documentation available upon request.
Is integration with other services supported?
Integration with banks, merchants, utilities, and financial services is supported.
How often is the web interface updated?
The web interface is updated periodically for new features and security enhancements.
Are there virtual cards in the service?
Virtual card issuance for online payments is available to users.
Can disposable cards be created?
Disposable or single-use virtual card creation may be supported for secure online transactions.
Is multi-currency account functionality supported?
Multi-currency support is limited; focus is on NGN and GHS.
Are there investment products?
Investment options are not currently part of the standard PalmPay offering.
Can interest be earned on balance?
Interest earning is not standard; promotions may occasionally offer rewards.
Are there credit products?
Credit facilities, loans, or overdraft services may be offered subject to eligibility and regulations.
Is P2P trading supported?
Traditional P2P trading is not supported; PalmPay focuses on payments and money transfers.
Can cryptocurrencies be bought/sold?
PalmPay does not offer cryptocurrency trading services.
Is there acquiring for business?
PalmPay supports merchant acquiring and payment collection services for businesses.
Are mass payouts supported?
Mass payouts for payroll and merchant settlements are supported via business modules.
Is there a loyalty program in the service?
Loyalty programs and bonuses are offered for regular and active users.
How are bonus points earned?
Points are earned through eligible transactions, promotional activities, and referrals.
Is there cashback for operations?
Cashback rewards are earned on qualifying payments and promotional periods.
Are there referral programs?
Referral incentives are provided for new user sign-ups through existing customers.
What privileges do VIP clients have?
VIPs enjoy exclusive offers, faster support, premium limits, and enhanced rate benefits.
Are there seasonal promotions and offers?
Seasonal and special promotional campaigns are run throughout the year.
Can premium status be obtained?
Premium/VIP status can be requested or earned via transaction volume and activity.
Are there partner discounts?
Merchant partners may offer discounts for payments made via PalmPay.
Are there corporate loyalty programs?
Loyalty programs for business clients are available for frequent or bulk payments.
Does the service allow operations with online casinos?
PalmPay typically restricts payments to online gambling operators, in accordance with regional regulations.
Are there restrictions on gambling transactions?
Payments to gambling sites may be blocked or limited by regulatory policy.
Can accounts be blocked for casino play?
Accounts may be suspended for transactions related to gambling per anti-fraud and compliance rules.
How does the service view gambling?
Gambling transactions are monitored and may be restricted for regulatory compliance.
Are there special conditions for gambling?
Gambling-related payments are subject to specific rules, AML scrutiny, and often restrictions.
Are casino transactions tracked?
Payments to gambling merchants are tracked for compliance and reporting purposes.
Can operations with gambling sites be hidden?
Transaction transparency is required; hiding gambling-related transactions is not supported.
Are there notifications about gambling expenses?
Users receive notifications for all payment activity, including payments to gambling sites if permitted.
Are there special fees for gambling operations?
Special fees may apply, or transactions may be declined depending on regulatory status.
Can limits be set on gambling?
Limit-setting on gambling spend is supported in compliance with responsible use policies.
Is there a self-exclusion function?
Self-exclusion features for gambling may be offered to users concerned about their activity.
Can access to gambling sites be restricted?
Blocking access to gambling merchants is available for user or regulatory requests.
Is gambling expense control supported?
Expense tracking and limit enforcement tools help users manage gambling-related spending.
Are there notifications about limit exceedance?
Alerts are issued when spending or gambling limits are exceeded.
Can operations with casinos be blocked?
Casino transactions can be blocked upon user or provider request to comply with regulations.
Is there gambling expense statistics?
Statistics and spending breakdowns for gambling activities can be accessed in the app.
Is a "cooling-off period" supported?
Cooling-off and spending suspension features may be available for responsible gaming.
Can help be obtained for gambling addiction?
Help resources and support contacts for problem gambling are available via the app or website.
Is there partnership with player assistance organizations?
Partnerships with organizations for responsible gambling may be maintained per regulatory requirements.
How to set up gambling expense notifications?
Notifications can be configured through spending limits and alert settings in the app.
Which online casinos accept this payment method?
PalmPay is rarely accepted at online casinos due to regulatory restrictions; verify merchant acceptance directly.
Are there exclusive partnerships with specific casinos?
No publicly reported exclusive casino partnerships.
Do conditions differ when used in different casinos?
Payment conditions vary by merchant and regulatory environment.
Are there special bonuses for using this method in casinos?
Specific bonuses for casino payments are not commonly offered.
Can the method be used for both deposits and withdrawals in casinos?
PalmPay is generally restricted for gambling deposits/withdrawals.
Are there geographic restrictions for casino usage?
Casino payment acceptance is limited by national regulations and merchant approval.
How do casino operators typically process transactions from this method?
Where permitted, transactions are processed via standard payment gateway integrations.
Are there typical processing times when used with casinos?
Payment processing speed mirrors standard merchant transactions unless flagged for compliance.
Do casinos usually charge additional fees for this method?
Additional fees are determined by casino and payment processor policies.
Are there any known compatibility issues with major casino platforms?
Compatibility may be limited due to gambling controls and regulatory restrictions on PalmPay.