What is the official website of the payment service?
The official website of Paragon Bank (UK) is https://www.paragonbank.co.uk
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Where can I find the customer support contacts?
Customer support contacts are available on the Paragon Bank website under the "Contact Us" or "Payment support" sections.
What is the hotline phone number?
The main customer service phone number is 0345 149 7770.
Is there a toll-free support number?
There is no verified information about a toll-free support number; Paragon Bank primarily uses standard UK geographic numbers.
What is the email address for technical support?
The general email contact for payment servicing is [email protected].
Are there separate emails for different types of inquiries?
Yes, for example, residential customer support email is [email protected], and there are separate emails for legal and privacy inquiries.
Where can I find the online chat support?
There is no publicly verified information confirming live online chat support on the website.
Does the chat support work 24/7?
No confirmed data on 24/7 chat support availability; likely standard business hours.
Is there support through messengers (Telegram, WhatsApp)?
No verified messenger support channels such as Telegram or WhatsApp are officially provided.
What are the support working hours?
Customer support hours include Monday 8:30am-7:00pm, Tuesday, Thursday, Friday 8:30am-5:00pm, Wednesday 9:30am-7:00pm, Saturday 9:00am-1:00pm, closed Sundays and Bank Holidays.
Does support work on weekends and holidays?
Support is partially available on Saturdays; closed on Sundays and Bank Holidays.
Are there regional offices for in-person visits?
The main physical office is based in Solihull with another office in London; in-person visits require appointment confirmation.
Where are the physical offices located?
The registered office is 51 Homer Road, Solihull, West Midlands, B91 3QJ; another location at Tower 42, Level 12, 25 Old Broad Street, London EC2N 1HQ.
Can I schedule a personal meeting?
Personal meetings can be scheduled likely through customer support contacts, subject to appointment availability.
Are there representatives in different countries?
Paragon Bank primarily operates in the UK; no verified international representative offices.
In which languages is support available?
Support is provided mainly in English.
How quickly does support respond to requests?
Typical response times range from immediate via phone during business hours to up to 10-15 business days for refunds or complex queries.
Is there a priority system for VIP clients?
No verified information on VIP client support or priority handling services.
Can I request a callback?
No explicit information found regarding callback service availability.
When was the payment service founded?
Paragon Banking Group was established in 1985; Paragon Bank launched in 2014.
Who is the founder and owner of the service?
The owner is Paragon Banking Group PLC; founder details are not explicitly available in public sources.
In which country is the company registered?
Registered in England and Wales.
What is the development history of the payment service?
Founded as National Home Loans Corporation in 1985, renamed Paragon Group in 1997, launched Paragon Bank in 2014, became Paragon Banking Group PLC in 2017.
Have there been major updates or rebranding?
Name changes from National Home Loans to Paragon Group and then Paragon Banking Group, major product launches like the Spring app in 2025.
Who sits on the company's board of directors?
Board details require access to latest official filings; key executives typically listed on company website and annual reports.
Are there investors or partners in the service?
Paragon Banking Group is publicly listed with investors; strategic partnerships include collaboration with Moneyhub for payment and savings app.
Does the company participate in stock trading?
Yes, listed on the London Stock Exchange, constituent of the FTSE 250 Index.
What is the company's market capitalization?
Market capitalization varies with trading; exact up-to-date values require current stock market data.
Are there subsidiary companies or branches?
Operates through subsidiaries such as Paragon Bank PLC; also includes business finance and mortgage lending entities.
What licenses does the payment service have?
Authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority in the UK.
In which jurisdictions does the service operate officially?
Officially operates in the United Kingdom.
Are there licenses for cryptocurrency operations?
No verified information on cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
As a regulated UK bank, it complies with Anti-Money Laundering and Know Your Customer regulations.
Are there security certificates (PCI DSS, etc.)?
Likely holds standard security certifications such as PCI DSS for payment processing but no specific public details.
Has the service undergone security audits?
Industry standard to have regular security audits; no specific audit reports publicly disclosed.
Is there insurance for client funds?
Client funds protection applies under UK banking regulations; deposits likely covered by the Financial Services Compensation Scheme (FSCS).
Which international standards does it comply with?
Compliance with FCA, PRA rules, GDPR for data protection, and UK banking standards.
Have there been any regulatory fines or violations?
No public records of major regulatory fines or violations found.
Where can I find real reviews about the service?
Reviews can be found on consumer complaint platforms like Resolver and independent financial forums.
What are the main user complaints?
Common complaints concern loan servicing, payment issues, and customer service responsiveness.
What do users most often praise the service for?
Users praise competitive savings rates and user-friendly digital banking solutions.
Are there issues with fund withdrawals?
No systemic withdrawal issues reported publicly.
Is the interface convenient according to users?
The web and mobile platforms are generally considered intuitive and well-designed.
Are clients satisfied with transaction speed?
Transaction speeds meet typical banking standards; no widespread delays indicated.
Do users recommend this service?
Recommendations vary with a portion of users endorsing the bank for savings products.
How do experts assess the service's reliability?
Experts view Paragon Bank as a stable specialist bank with strong regulatory compliance.
Are there industry awards and recognitions?
No specific awards publicized, but recognized as part of a FTSE 250 listed group.
Does the service participate in payment system rankings?
No direct data related to payment system ranking participation.
Are there recommendations from financial regulators?
No specific public endorsements; regulated status implies compliance.
What reputation does the service have among partners?
Maintains good reputation, evidenced by partnerships and market presence.
How do they evaluate solution innovation?
Recognized for innovation like the Spring savings app integrating Open Banking.
Are there quality service certificates?
Standard banking and information security certifications likely held; no specifics public.
Does the company participate in industry conferences?
Participate in industry events as a specialist banking group; specifics not stated.
How does the service position itself in the market?
Positioned as a specialist UK bank focused on savings, lending, and innovative digital solutions.
Which fiat currencies does the service support?
Supports primarily British Pound Sterling (GBP).
Are cryptocurrencies supported? Which ones specifically?
No verified support for cryptocurrency transactions.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrencies or tokens.
Can currencies be converted within the service?
Currency conversion services are not prominently offered.
What exchange rates are used for conversion?
Not applicable or no verified information on exchange rates.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
No verified stablecoin support.
Can exotic currencies be handled?
No public information on exotic currency handling.
Are there currency restrictions in different countries?
Service is UK-based; currency transactions primarily GBP.
What types of transfers does the service support?
Supports bank transfers, payment initiation via Open Banking for savings app.
Can transfers be made between service users?
Peer-to-peer internal transfers capability unverified.
Are transfers to bank cards supported?
Transfers to bank cards not specifically documented.
Can money be transferred to bank accounts?
Supports bank account transfers through standard banking channels.
Is bill payment available?
Bill payment services not specifically detailed.
Are recurring payments supported?
The Spring app supports Variable Recurring Payments to automate savings.
Can automatic transfers be set up?
Yes, especially with the savings app using automated payment setups.
Is payment scheduling available?
Payment scheduling generally available via bank services.
Are group payments supported?
No verified group payment features.
Can payment links be created?
Payment link creation feature not publicly mentioned.
What are the minimum transaction amounts in the service?
Specific minimum transaction amounts are not publicly disclosed.
What are the maximum amounts that can be transferred?
Maximum transfer limits vary by account type and regulatory guidelines.
Are there daily limits on operations?
Daily limits are applied per FCA and PRA rules, specifics depend on account verification.
What monthly and annual limits are in effect?
Monthly and annual limits depend on user verification levels and account types.
Can limits be increased? How?
Limits can usually be increased by verification and approval by the bank.
Do limits differ for verified users?
Verified users generally have higher transaction limits.
Are there restrictions for new accounts?
New accounts typically have initial limits subject to verification and risk assessment.
Do special limits apply in different countries?
Service primarily UK-focused; regional limits may apply per regulatory rules.
Can operations be temporarily blocked?
Operations can be blocked temporarily for security, compliance, or fraud reasons.
Are there limits on the number of daily operations?
Limits on number of daily operations are in place for risk management.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by savings product offered.
What methods of funding are supported?
Funding via bank transfers and Open Banking direct payments primarily.
Are there fees for funding?
Generally, deposits are free, but terms depend on payment method.
What are the minimum funding amounts?
Varies by product; no specific public figures.
How quickly are funds credited when funding?
Funds are typically credited within same day to a few business days depending on method.
How can money be withdrawn from the system?
Withdrawal via bank transfer is standard.
Are there fees for fund withdrawal?
Withdrawal fees depend on specific product terms.
How long does withdrawal take?
Typically 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is not a primary funding method for Paragon Bank products.
How long does a bank transfer take?
Bank transfers typically take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfer speed unconfirmed, likely aligned with standard banking procedures.
Are there delays when funding on weekends?
Weekend funding may experience delays as banking systems may not process immediately.
Do holidays affect funding speed?
Bank holidays generally delay payment processing times.
Can crediting be accelerated for a fee?
No verified express or accelerated crediting services.
What determines the speed of funding processing?
Processing speed depends on payment type, banking hours, and clearing mechanisms.
Are there notifications about funding status?
Customers typically receive confirmations via email or app notifications.
What to do if funding takes too long?
Contact customer support with payment details for investigation.
How quickly are withdrawal requests processed?
Withdrawal requests processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawal is unlikely a standard service for Paragon Bank.
How quickly do bank transfers arrive?
Bank transfers normally arrive in 1-3 business days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Weekend withdrawals may be delayed due to non-processing days.
Do holidays affect withdrawal speed?
Withdrawals may be delayed by bank holidays.
Can withdrawal be accelerated for an additional fee?
No available information on express withdrawal options.
What determines withdrawal processing time?
Payment method, regulatory compliance, and banking system schedules.
Are there notifications about withdrawal status?
Withdrawals are typically confirmed via email or app notifications.
Can a withdrawal request be canceled?
Cancellation policies depend on withdrawal status and bank procedures.
How to register with the payment service?
Registration typically involves online form completion with identity verification.
What data is needed to create an account?
Required data includes personal details, proof of identity, address, and contact information.
Can registration be done without email?
Email is usually mandatory for account setup and communication.
Is phone confirmation required during registration?
Phone number confirmation is standard for verification and security.
Are there age restrictions for registration?
Minimum age is usually 18 years.
Can a corporate account be created?
Yes, Paragon Bank offers business lending and financial services requiring business account setup.
Is it required to provide real data?
Real, verified personal data is required by KYC and regulatory compliance.
Are there country restrictions for registration?
Accounts are available only to UK residents.
How long does account activation take?
Activation typically takes a few days depending on verification.
What verification levels exist?
Verification tiers include basic identification and enhanced due diligence for certain products.
What documents are required for basic verification?
Passport or driving license and proof of residential address.
Are documents needed for full verification?
Full verification may require additional documents such as income proof.
Are digital copies of documents accepted?
Digital copies are commonly accepted via secure upload.
How long does the verification procedure take?
Verification takes between 1-5 business days.
Can the service be used without verification?
Limited use possible; most services require verification to comply with regulation.
What restrictions apply to unverified users?
Restrictions include lower transaction limits and limited product access.
Is address confirmation required?
Yes, address verification is required.
Is a selfie with documents required?
Possibly required for enhanced identity verification.
How often do documents need to be updated?
Documents may be requested for renewal every few years or upon significant changes.
What encryption technologies does the service use?
Uses standard TLS encryption and security protocols to protect data.
Is two-factor authentication supported?
2FA is typically supported for enhanced security.
Are there SMS confirmations for operations?
SMS confirmations are commonly used for transaction verifications.
Is biometric authentication supported?
No public confirmation of biometric authentication features.
Is blockchain technology used?
No verified blockchain use in core payment services.
Is there a multi-level security system?
Standard banking multi-layer security including encryption, 2FA, and monitoring.
How is user personal data protected?
Complies with GDPR, using encryption and access controls to protect data.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Standard network security includes DDoS protection measures.
Are regular security audits conducted?
Yes, periodic security audits are industry standard.
What anti-phishing protection measures are provided?
Security advice, email authentication, and training.
Is there a suspicious activity detection system?
Uses fraud detection and monitoring systems.
How does the service combat money laundering?
Implements KYC, transaction monitoring, and reporting suspicious activity.
Is there blocking of suspicious accounts?
Suspicious accounts are monitored and can be blocked or frozen.
What to do when fraud is detected?
Contact customer support immediately and report the incident.
How to report suspicious activity?
Via customer service channels including phone and email.
Is there compensation for damage from fraudsters?
Protected under UK financial regulations and FSCS insurance.
What user rights exist for disputed transactions?
Rights to dispute via Financial Ombudsman Service and regulatory frameworks.
How to dispute account blocking?
Follow bank's dispute resolution process and escalate to regulators if needed.
Is there insurance against cyber attacks?
No public details on specific cyber insurance.
What fees does the service charge for transfers?
Transfer fees vary by product; standard fees apply for certain payment types.
Are there fees for account funding?
Most deposits are free of charge.
Are fees charged for fund withdrawal?
Withdrawal fees depend on product terms; some may be free.
Are there fees for currency conversion?
Currency conversion fees generally not applicable for GBP accounts.
Are there fees for account inactivity?
Some accounts may charge inactivity fees after extended dormancy.
Are there account maintenance fees?
Maintenance fees depend on account type; many savings accounts have no fees.
Are fees charged for operation cancellation?
No standard fees for cancelling transactions prior to processing.
Are there fees for expedited operations?
No verified express service fees publicly listed.
Are there hidden fees?
The bank adheres to FCA transparency requirements; hidden fees unlikely.
How are fees calculated for large amounts?
Large amounts may incur additional scrutiny; fees per product terms.
Are there different tariff plans in the service?
Various savings and lending product pricing plans exist.
What advantages does VIP status provide?
No public data on VIP status or privileges.
How to get preferential conditions?
Usually available for high-value customers through negotiation or private banking.
Are there free operations per month?
Some accounts include free transactions monthly.
Are there discounts for active users?
No explicit discount programs publicly known.
Are there corporate tariffs?
Business account pricing available separately.
Can individual conditions be obtained?
Customized terms may be negotiated for large or business clients.
Do promotional codes work for fee reduction?
No public information on promo codes.
Are there cashback programs?
No verified cashback rewards.
Are there discounts for transaction volumes?
Volume discounts not publicly detailed.
Is there an official mobile application?
Yes, Paragon Bank offers mobile apps including the Spring savings app.
On which platforms is the application available?
Available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile app allows account viewing, transfers, savings pots management, payment initiations, and notifications.
Does functionality differ from the web version?
Mobile app focuses on core payment and savings features; web offers broader account management.
Is Touch ID/Face ID supported?
Biometric login likely supported in mobile apps.
Can the application work offline?
No, an internet connection is required.
Are there push notifications about operations?
Push notifications for transactions and alerts are supported.
Is dark theme supported?
Dark mode availability in mobile app is not explicitly confirmed.
How often is the mobile application updated?
App updates are released periodically to improve features and security.
Are there beta versions of the application?
No public beta program information available.
Is the web interface of the service convenient?
The web platform is generally rated user-friendly and intuitive.
Is responsive design supported?
The website supports responsive design for mobile devices.
In which languages is the interface available?
Primarily English.
Is there a night mode for the website?
No confirmed dark mode for the website interface.
Are hotkeys supported?
Hotkeys are not typically a feature for banking web applications.
Can data be exported?
Export of transaction history and statements is usually supported.
Is there an API for developers?
No public API details available for third-party developers.
Is integration with other services supported?
Integrates with Open Banking APIs for payment initiation and account info services.
How often is the web interface updated?
Periodic updates aligned with product improvements.
Are there virtual cards in the service?
No verified issuance of virtual cards.
Can disposable cards be created?
Disposable card services are not publicly available.
Is multi-currency account functionality supported?
Accounts are primarily GBP-based; multi-currency features not confirmed.
Are there investment products?
Investment products offered by the parent group but not core to Paragon Bank payment services.
Can interest be earned on balance?
Interest can be earned on savings accounts with competitive rates.
Are there credit products?
Credit products such as loans and mortgages are offered.
Is P2P trading supported?
No P2P trading features.
Can cryptocurrencies be bought/sold?
Cryptocurrencies are not supported.
Is there acquiring for business?
Merchant acquiring services not publicly offered.
Are mass payouts supported?
No public information on mass payout services.
Is there a loyalty program in the service?
No verified loyalty program.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No cashback programs.
Are there referral programs?
No referral incentives publicly detailed.
What privileges do VIP clients have?
No public VIP client privileges.
Are there seasonal promotions and offers?
No regular seasonal promotions publicly promoted.
Can premium status be obtained?
No explicit premium account status mentioned.
Are there partner discounts?
No partner discount programs found.
Are there corporate loyalty programs?
No business loyalty programs publicly detailed.
Does the service allow operations with online casinos?
Gambling transactions restrictions apply as per standard UK regulation.
Are there restrictions on gambling transactions?
UK regulations apply restrictions and monitoring to gambling transactions.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious gambling activity detected.
How does the service view gambling?
Subject to regulatory compliance; monitored for AML and fraud risk.
Are there special conditions for gambling?
No special terms publicly stated.
Are casino transactions tracked?
Transactions monitored for compliance and fraud prevention.
Can operations with gambling sites be hidden?
Transaction privacy is subject to regulatory transparency requirements.
Are there notifications about gambling expenses?
No specific gambling expense alert features.
Are there special fees for gambling operations?
No special fees publicly confirmed.
Can limits be set on gambling?
No explicit gambling spending limits communicated.
Is there a self-exclusion function?
Users can self-exclude from gambling sites via regulatory bodies but not through the bank.
Can access to gambling sites be restricted?
Not via the bank; restricted through regulatory and internet filters.
Is gambling expense control supported?
No direct gambling control tools.
Are there notifications about limit exceedance?
No specific alert systems for gambling limits.
Can operations with casinos be blocked?
Yes, if activity flagged suspicious or non-compliant.
Is a "cooling-off period" supported?
Standard regulatory cooling-off periods for gambling apply externally.
Can help be obtained for gambling addiction?
Banks refer to external gambling addiction support organizations.
Is there partnership with player assistance organizations?
No known partnerships with gambling assistance organizations.
How to set up gambling expense notifications?
Not supported directly by the bank.
Which online casinos accept this payment method?
No official casino partner listings.
Are there exclusive partnerships with specific casinos?
No exclusive casino partnerships.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
No casino-specific bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Usage for casino deposits/withdrawals not supported or recommended.
Are there geographic restrictions for casino usage?
UK financial regulations apply to gambling-related transactions.
How do casino operators typically process transactions from this method?
Not publicly documented.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
No compatibility issues documented.