What is the official website of the payment service?
https://www.piggyvest.com
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Where can I find the customer support contacts?
Customer support contacts are available on the PiggyVest website at the bottom of the Contact Us page.
What is the hotline phone number?
PiggyVest does not widely publish a central hotline; most support occurs through digital channels.
Is there a toll-free support number?
No toll-free support number is publicly available; support is provided via online channels and email.
What is the email address for technical support?
Are there separate emails for different types of inquiries?
There is no public information about specialized departmental email addresses; most inquiries are directed to the main email.
Where can I find the online chat support?
Online chat support is available on the PiggyVest website, typically through an icon in the lower corner of the homepage.
Does the chat support work 24/7?
Chat support may be available 24/7, but response times can vary outside standard business hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no official indication of support via Telegram or WhatsApp; support occurs on email and social media.
What are the support working hours?
Support operates during standard Nigerian business hours—Monday to Friday, 9:00-17:00; responses outside these times may be delayed.
Does support work on weekends and holidays?
Support may respond on weekends and holidays but with potentially slower response times.
Are there regional offices for in-person visits?
PiggyVest does not advertise regional offices for walk-ins; physical visits are generally not part of their support process.
Where are the physical offices located?
PiggyVest's registered office is 16 Agodogba Avenue, Parkview Estate, Ikoyi, Lagos, Nigeria.
Can I schedule a personal meeting?
Meetings are not routinely scheduled; requests may be made via email, with arrangements at the company’s discretion.
Are there representatives in different countries?
PiggyVest operates primarily in Nigeria and does not list international representatives.
In which languages is support available?
Support is available in English, which is the official and dominant business language in Nigeria.
How quickly does support respond to requests?
Response times typically range from a few hours during business hours to up to 48 hours for complex or off-hour inquiries.
Is there a priority system for VIP clients?
There is no publicly available information on a dedicated VIP support priority system.
Can I request a callback?
Callback services are not standard; support is delivered mainly through online chat, email, and social platforms.
When was the payment service founded?
PiggyVest was founded in January 2016.
Who is the founder and owner of the service?
PiggyVest was co-founded by Joshua Chibueze, Odunayo Eweniyi, Somto Ifezue, and others; it remains owned by its original founders and investment partners.
In which country is the company registered?
Nigeria
What is the development history of the payment service?
PiggyVest (originally Piggybank.ng) was launched in 2016 as a digital savings platform, expanded to investments, rebranded as PiggyVest in 2019, and has grown to become a leading savings and investment platform in Nigeria.
Have there been major updates or rebranding?
The company rebranded from Piggybank.ng to PiggyVest in 2019, simultaneously expanding its products and services.
Who sits on the company's board of directors?
Publicly available details about board members are limited; the founders remain at key executive positions, with Odunayo Eweniyi, Somto Ifezue, and Joshua Chibueze as prominent figures.
Are there investors or partners in the service?
PiggyVest is backed by local and international investors, including Village Capital and Ventures Platform.
Does the company participate in stock trading?
PiggyVest is a privately held company and is not listed on stock exchanges.
What is the company's market capitalization?
As a private company, it does not publicly disclose market capitalization figures.
Are there subsidiary companies or branches?
There is no public record of subsidiaries; PiggyVest operates as a singular platform in Nigeria.
What licenses does the payment service have?
PiggyVest operates with a microfinance banking license through its partnership with VFD Microfinance Bank, regulated by the Central Bank of Nigeria.
In which jurisdictions does the service operate officially?
PiggyVest officially operates within Nigeria.
Are there licenses for cryptocurrency operations?
There is no evidence that PiggyVest holds licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
PiggyVest follows AML/KYC procedures as mandated by the CBN, including identity verification for users.
Are there security certificates (PCI DSS, etc.)?
PiggyVest claims bank-grade security and PCI DSS compliance for payment processing.
Has the service undergone security audits?
The company states it undergoes regular security assessments, but public audit reports are not widely available.
Is there insurance for client funds?
User funds are insured through its partnership with VFD Microfinance Bank, which is covered by the Nigeria Deposit Insurance Corporation (NDIC).
Which international standards does it comply with?
PiggyVest adheres to Nigerian regulatory standards and PCI DSS for payment card processing; its compliance with global standards aligns with CBN mandates.
Have there been any regulatory fines or violations?
There are no widely reported regulatory fines or public violations involving PiggyVest.
Where can I find real reviews about the service?
User reviews can be found on Google Play, Apple App Store, Trustpilot, and social media.
What are the main user complaints?
Complaints usually involve delayed withdrawals, customer service response times, or perceived complexity in navigation.
What do users most often praise the service for?
Users praise PiggyVest for ease of saving, attainable interest rates, financial discipline tools, and user-friendly interfaces.
Are there issues with fund withdrawals?
Some users report withdrawal delays during peak times, but such issues are not systemic.
Is the interface convenient according to users?
Most users find the interface modern and easy to navigate, contributing to high usability ratings.
Are clients satisfied with transaction speed?
Users are generally satisfied with transaction processing speed, especially for internal transfers and savings.
Do users recommend this service?
Many users recommend PiggyVest for personal savings based on their experiences and referral programs.
How do experts assess the service's reliability?
Experts recognize PiggyVest as a pioneering fintech in Nigeria, with stability rooted in regulatory compliance and innovation.
Are there industry awards and recognitions?
PiggyVest has received fintech industry awards, including “Best Fintech Startup” at local events.
Does the service participate in payment system rankings?
PiggyVest appears in regional fintech and digital banking rankings.
Are there recommendations from financial regulators?
Endorsements from CBN are not public, but regulatory compliance is maintained.
What reputation does the service have among partners?
PiggyVest is viewed as a trusted partner in Nigeria’s fintech sector, collaborating with regulated banks.
How do they evaluate solution innovation?
The service is cited for innovating in digital savings, automated investment, and user-centered design in Nigeria.
Are there quality service certificates?
Specific quality certificates are not prominently published, though the company highlights security certifications.
Does the company participate in industry conferences?
PiggyVest founders are frequent speakers at Nigerian fintech conferences and industry events.
How does the service position itself in the market?
PiggyVest positions itself as an innovative, secure, and easy-to-use platform for modern Nigerian savers and investors.
Which fiat currencies does the service support?
Nigerian Naira (NGN)
Are cryptocurrencies supported? Which ones specifically?
PiggyVest does not support cryptocurrency transactions.
Is there a proprietary cryptocurrency or token?
PiggyVest does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is not currently supported; only NGN transactions are offered.
What exchange rates are used for conversion?
Not applicable, as currency conversion is not available.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
PiggyVest does not support stablecoins.
Can exotic currencies be handled?
Only NGN is supported; exotic currencies are not available.
Are there currency restrictions in different countries?
PiggyVest operates only in Nigeria and processes only NGN.
What types of transfers does the service support?
PiggyVest supports savings wallet transfers, internal transfers between users, and bank account withdrawals.
Can transfers be made between service users?
Yes, PiggyVest allows peer-to-peer transfers between users within the platform.
Are transfers to bank cards supported?
Transfers can be made to Nigerian bank accounts, but not directly to debit or credit cards.
Can money be transferred to bank accounts?
Yes, withdrawals and transfers to Nigerian bank accounts are supported.
Is bill payment available?
Bill payments (e.g., airtime, utilities) can be made within the PiggyVest platform.
Are recurring payments supported?
PiggyVest supports automated and recurring savings features; scheduled payments can be set up for specific goals.
Can automatic transfers be set up?
Automatic recurring transfers from linked accounts or cards to PiggyVest wallets are available.
Is payment scheduling available?
Yes, users can schedule savings and transfers for future dates.
Are group payments supported?
PiggyVest does not currently support group payments directly.
Can payment links be created?
There is no explicit payment link feature; transfers and savings are managed within the platform.
What are the minimum transaction amounts in the service?
The minimum for auto-save is ₦100; other transaction minimums depend on the feature.
What are the maximum amounts that can be transferred?
Maximum transfer and withdrawal limits are set by account verification status and compliance checks.
Are there daily limits on operations?
Yes, daily transaction limits apply per regulatory requirements and user verification status.
What monthly and annual limits are in effect?
Limits vary depending on verification, but unverified accounts are typically more restricted on a monthly/yearly basis.
Can limits be increased? How?
Limits can be increased by completing KYC verification and submitting required documents.
Do limits differ for verified users?
Yes, verified accounts have higher transaction limits.
Are there restrictions for new accounts?
New accounts may face limited transaction thresholds until verification is completed.
Do special limits apply in different countries?
The service is available only in Nigeria, so no international limits apply.
Can operations be temporarily blocked?
Temporary blocks can be placed for security, suspicious activity, or at user request.
Are there limits on the number of daily operations?
The number of transactions per day may be capped depending on user verification and regulatory policy.
What are the minimum amounts for account funding?
Minimum deposit amounts can start at ₦100, varying by funding channel.
What methods of funding are supported?
PiggyVest supports funding via bank transfer, debit card, and sometimes direct debit.
Are there fees for funding?
Most account funding methods do not incur fees, but some channels may have small processing charges depending on the source.
What are the minimum funding amounts?
The minimum amount is generally ₦100, but may differ depending on the funding method.
How quickly are funds credited when funding?
Funds are typically credited instantly or within a few minutes, depending on the payment channel.
How can money be withdrawn from the system?
Money is withdrawn by transferring funds from PiggyVest to a Nigerian bank account.
Are there fees for fund withdrawal?
Withdrawals are generally free, but charges may apply in the event of multiple withdrawals within the same period.
How long does withdrawal take?
Withdrawals usually process instantly or within a few hours on business days.
What withdrawal limits are set?
Limits depend on the user's verification status and are set per transaction, daily, and monthly.
How quickly are funds credited when funding with a card?
Debit card funding is nearly instant, usually completing within minutes.
How long does a bank transfer take?
Bank transfers for saving/funding happen instantly or within minutes.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal PiggyVest transfers are processed instantly.
Are there delays when funding on weekends?
Delays are rare, but can occur depending on the funding bank’s processing.
Do holidays affect funding speed?
Funding may be delayed during public holidays if banks are closed.
Can crediting be accelerated for a fee?
There is no express or accelerated funding option; standard processing applies.
What determines the speed of funding processing?
Processing speed is influenced by payment channel, time of day, and banking partner availability.
Are there notifications about funding status?
Users receive instant notifications via app push, SMS, or email for funding status.
What to do if funding takes too long?
Contact PiggyVest support via app chat, email, or social media for investigation and resolution.
How quickly are withdrawal requests processed?
Withdrawals are processed within minutes, and at most a few hours during normal conditions.
How long does card withdrawal take?
PiggyVest does not routinely process withdrawals to cards; only bank account transfers are available.
How quickly do bank transfers arrive?
Funds generally arrive on the same day, often within minutes of processing the withdrawal.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Possible delays may occur on weekends if banking systems are offline.
Do holidays affect withdrawal speed?
Withdrawals can be delayed on holidays due to bank closures.
Can withdrawal be accelerated for an additional fee?
There is currently no provision for fee-based withdrawal acceleration.
What determines withdrawal processing time?
Withdrawal times depend on bank partner processing, time of request, and user verification.
Are there notifications about withdrawal status?
Users receive notifications immediately upon processing via app, email, or SMS.
Can a withdrawal request be canceled?
Once processed, withdrawals cannot be canceled; pending withdrawals may be canceled if still in queue.
How to register with the payment service?
Registration is done via the PiggyVest website or mobile app; users fill out a signup form and verify their contact information.
What data is needed to create an account?
Name, phone number, email address, and a Nigerian bank account are required; further verification requires additional documents.
Can registration be done without email?
Email is required for registration as a primary means of identification and communication.
Is phone confirmation required during registration?
Yes, a phone number is required and will be verified during the signup process.
Are there age restrictions for registration?
Users must be at least 18 years old to register an account.
Can a corporate account be created?
PiggyVest is focused on individuals, but business accounts may be available via partnership arrangements.
Is it required to provide real data?
Real and accurate information is required for registration and KYC verification.
Are there country restrictions for registration?
Only residents of Nigeria are eligible to open and use an account.
How long does account activation take?
Account activation is immediate after successful registration and verification.
What verification levels exist?
There are typically at least two levels: basic registration and full KYC verification for higher limits and features.
What documents are required for basic verification?
Government-issued ID, proof of address, and BVN (Bank Verification Number) are usually required for full verification.
Are documents needed for full verification?
Yes, full verification requires submitting ID, BVN, and sometimes proof of address digitally.
Are digital copies of documents accepted?
Digital images or scans of original documents are accepted for verification.
How long does the verification procedure take?
Verification is commonly processed within 24–48 hours.
Can the service be used without verification?
Basic functionality may be available to unverified users, but higher limits and withdrawals require KYC completion.
What restrictions apply to unverified users?
Unverified users are subject to lower transaction limits and cannot withdraw funds.
Is address confirmation required?
Address confirmation is typically required for full verification to meet regulatory standards.
Is a selfie with documents required?
Some levels of KYC may request a selfie holding the ID for additional verification.
How often do documents need to be updated?
Document renewal is generally required upon expiration or if requested following regulatory updates.
What encryption technologies does the service use?
PiggyVest uses SSL encryption and applies bank-grade cyber security standards.
Is two-factor authentication supported?
Yes, 2FA is supported, often via SMS OTP for key operations.
Are there SMS confirmations for operations?
SMS OTPs are used to authorize sensitive transactions and account changes.
Is biometric authentication supported?
Biometric authentication (Touch ID/Face ID) is supported on mobile devices.
Is blockchain technology used?
PiggyVest does not utilize blockchain in its product ecosystem.
Is there a multi-level security system?
Multiple layers of security—encryption, 2FA, fraud detection—are in place to protect users.
How is user personal data protected?
User data is protected by encryption, strict access controls, and compliance with Nigerian data laws.
Is cold storage used for cryptocurrencies?
Not applicable, as cryptocurrencies are not supported.
Is there DDoS attack protection?
Strong DDoS mitigation systems are industry standard, and reputable platforms maintain up-to-date protection.
Are regular security audits conducted?
Regular internal audits and third-party assessments are part of ongoing security best practices.
What anti-phishing protection measures are provided?
User alerts, educational resources, and domain verification are offered to help prevent phishing.
Is there a suspicious activity detection system?
Monitoring systems flag irregular transactions and behaviors for review.
How does the service combat money laundering?
AML practices include KYC, transaction monitoring, and reporting of suspicious activity per CBN guidelines.
Is there blocking of suspicious accounts?
Accounts involved in suspicious activity are frozen pending investigation.
What to do when fraud is detected?
Users should contact support immediately via email or app to initiate investigation and mitigation.
How to report suspicious activity?
Suspicious activity can be reported directly in-app, via email, or through the support channels.
Is there compensation for damage from fraudsters?
Compensation policies depend on the investigation and insurance; funds may be restored if the service is found responsible.
What user rights exist for disputed transactions?
Users can dispute transactions through support, with rights protected by CBN consumer guidance.
How to dispute account blocking?
Users must contact customer support and provide necessary documentation to resolve the block.
Is there insurance against cyber attacks?
Insurance coverage depends on the service’s arrangements with its banking partner and regulatory scheme like the NDIC.
What fees does the service charge for transfers?
Transfers within PiggyVest are typically free; bank withdrawals may incur minor fees after the first monthly withdrawal.
Are there fees for account funding?
Most funding methods are free; some channels may incur small third-party charges.
Are fees charged for fund withdrawal?
Withdrawals beyond free monthly limits may attract a fee, disclosed on the platform.
Are there fees for currency conversion?
Not applicable as PiggyVest does not offer currency conversion.
Are there fees for account inactivity?
There is no industry indication of inactivity fees.
Are there account maintenance fees?
No monthly maintenance fees are charged for using PiggyVest.
Are fees charged for operation cancellation?
Operation cancellations do not typically incur fees unless specifically stated by the platform.
Are there fees for expedited operations?
PiggyVest does not offer expedited operations with additional fees.
Are there hidden fees?
All applicable fees are transparently displayed before transactions are executed.
How are fees calculated for large amounts?
Fees are usually flat but can also be percentage-based for very high transactions, as per regulatory and partner bank policies.
Are there different tariff plans in the service?
There are no multi-tiered pricing plans; fees are standardized for all users.
What advantages does VIP status provide?
There is no widely publicized VIP program; all users receive uniform service.
How to get preferential conditions?
Preferential conditions, if available, typically require high transaction volumes or invitation-only programs.
Are there free operations per month?
Each user receives a free withdrawal per month; additional withdrawals may incur fees.
Are there discounts for active users?
Discount or promotional campaigns for active users may be launched at intervals.
Are there corporate tariffs?
Corporate or business pricing options are not a core offering.
Can individual conditions be obtained?
Custom pricing may be negotiated for large accounts in partnership contexts.
Do promotional codes work for fee reduction?
Promotional codes are periodically offered for free transactions or other incentives.
Are there cashback programs?
Savings and promotional campaigns may offer cashback periods, but it is not a regular feature.
Are there discounts for transaction volumes?
High-volume transaction discounts are not standard but may be considered for large or corporate users.
Is there an official mobile application?
Yes, PiggyVest has an official mobile application.
On which platforms is the application available?
The app is available on Android (Google Play Store) and iOS (Apple App Store).
What functions are available in the mobile application?
Users can save, invest, withdraw, transfer, manage plans, monitor balances, receive notifications, and contact support.
Does functionality differ from the web version?
Feature parity is mostly maintained between app and web, with minor differences in navigation or access to advanced settings.
Is Touch ID/Face ID supported?
Biometric login (Touch ID/Face ID) is supported on devices with those capabilities.
Can the application work offline?
Full functionality is only available online; some local data cache features may persist.
Are there push notifications about operations?
Yes, the app sends real-time push notifications for all major account activities.
Is dark theme supported?
The mobile app supports dark mode.
How often is the mobile application updated?
Updates occur regularly, with several releases per quarter for bug fixes and new features.
Are there beta versions of the application?
Beta testing programs may exist and can be accessed upon invitation or public callouts.
Is the web interface of the service convenient?
User reviews indicate that the PiggyVest web interface is clean and easy to use.
Is responsive design supported?
Yes, the web interface is mobile-friendly and adapts to various screen sizes.
In which languages is the interface available?
The interface is available in English.
Is there a night mode for the website?
The web version supports night/dark mode.
Are hotkeys supported?
Hotkey support is not a standard feature in most web banking interfaces and is not documented.
Can data be exported?
Users can export account transaction history and statements in common formats, such as PDF or Excel.
Is there an API for developers?
PiggyVest does not offer a public developer API.
Is integration with other services supported?
Integration with other services is limited; core functionality is operated within the platform.
How often is the web interface updated?
The web interface is updated regularly as needed for performance and security.
Are there virtual cards in the service?
PiggyVest does not issue virtual cards.
Can disposable cards be created?
Disposable payment cards are not offered.
Is multi-currency account functionality supported?
Only Nigerian Naira accounts are supported.
Are there investment products?
Yes, PiggyVest offers fixed savings, targeted plans, and access to regulated third-party investment opportunities.
Can interest be earned on balance?
Yes, all saved funds accrue interest based on the chosen plan.
Are there credit products?
PiggyVest does not extend credit products or loans.
Is P2P trading supported?
Peer-to-peer trading is not a feature of the platform.
Can cryptocurrencies be bought/sold?
Buying or selling cryptocurrencies is not supported.
Is there acquiring for business?
Merchant acquiring (card payment acceptance for merchants) is not a service provided.
Are mass payouts supported?
Mass payout services are not a core offering for PiggyVest.
Is there a loyalty program in the service?
There is no formal loyalty program, but seasonal promotions and referral bonuses are occasionally provided.
How are bonus points earned?
Bonus points are typically earned through promotional campaigns or referral programs.
Is there cashback for operations?
Cashback offers are available during specific promotions, not as a permanent feature.
Are there referral programs?
PiggyVest offers a referral program rewarding users for inviting friends who successfully sign up and transact.
What privileges do VIP clients have?
There is no distinct VIP program with published privileges as of now.
Are there seasonal promotions and offers?
PiggyVest occasionally runs seasonal deals and special offers for new and existing users.
Can premium status be obtained?
No official premium status tier is available.
Are there partner discounts?
Occasional discounts and perks from partner companies may be promoted during campaigns.
Are there corporate loyalty programs?
Corporate loyalty schemes are not a focus.
Does the service allow operations with online casinos?
PiggyVest is positioned as a savings and investment platform, not designed or promoted for gambling or casino transactions.
Are there restrictions on gambling transactions?
Gambling-related payments are not a supported function.
Can accounts be blocked for casino play?
Accounts may be restricted or blocked if used in violation of platform terms, including for gambling.
How does the service view gambling?
PiggyVest does not permit or promote the use of its platform for gambling purposes.
Are there special conditions for gambling?
No gambling-specific terms apply because gambling transactions are not allowed.
Are casino transactions tracked?
The platform does not process or track gambling transactions.
Can operations with gambling sites be hidden?
Such operations are not supported.
Are there notifications about gambling expenses?
There are no gambling-specific features or alerts.
Are there special fees for gambling operations?
There are no fees for gambling operations as they are not permitted.
Can limits be set on gambling?
Gambling controls do not apply.
Is there a self-exclusion function?
The service does not provide gambling self-exclusion features.
Can access to gambling sites be restricted?
Not applicable, as the service does not facilitate gambling.
Is gambling expense control supported?
Expense controls for gambling are not a feature.
Are there notifications about limit exceedance?
The platform provides notifications for general limit exceedance, not gambling-specific.
Can operations with casinos be blocked?
Payments to casinos are restricted as part of usage policy.
Is there gambling expense statistics?
Gambling analytics are not available.
Is a "cooling-off period" supported?
No cooling-off features are necessary due to policy exclusion of gambling.
Can help be obtained for gambling addiction?
No gambling support resources are offered by PiggyVest.
Is there partnership with player assistance organizations?
Partnerships with gambling addiction services are not described.
How to set up gambling expense notifications?
Gambling expense alerts are not available.
Which online casinos accept this payment method?
PiggyVest is not an accepted payment method at online casinos.
Are there exclusive partnerships with specific casinos?
There are no casino partnerships.
Do conditions differ when used in different casinos?
The platform is not designed for gambling or casino use.
Are there special bonuses for using this method in casinos?
Bonuses for casino use are not available.
Can the method be used for both deposits and withdrawals in casinos?
PiggyVest is not supported for casino transactions.
Are there geographic restrictions for casino usage?
Casino use of PiggyVest is not allowed anywhere.
How do casino operators typically process transactions from this method?
Not applicable, as casinos do not process PiggyVest transactions.
Are there typical processing times when used with casinos?
Casino transaction timing is not applicable.
Do casinos usually charge additional fees for this method?
PiggyVest is not accepted by casinos, so no fees apply.
Are there any known compatibility issues with major casino platforms?
Casino compatibility does not apply as PiggyVest is excluded from use by gambling services.