What is the official website of the payment service?
The official website of Pleo payment service is https://www.pleo.io
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Where can I find the customer support contacts?
Customer support contacts can be found on the official Pleo website under the "Contact Us" or "Support" section and in their legal and help documents online.
What is the hotline phone number?
The main customer service phone number for Pleo UK is +44 330 808 1006.
Is there a toll-free support number?
There is no clear public information about a dedicated toll-free number; the stated contact number +44 330 808 1006 is used for UK customer service.
What is the email address for technical support?
Technical support email is not distinctly specified, but general support and fraud related issues can be addressed via [email protected].
Are there separate emails for different types of inquiries?
Yes, Pleo has specialized email addresses for different departments, including [email protected] and [email protected] among others.
Where can I find the online chat support?
Online chat support is available on the Pleo website, typically accessible through the support or contact pages.
Does the chat support work 24/7?
There is no explicit confirmation of 24/7 chat support availability; chat support hours tend to be within regular business hours.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information that Pleo offers support via Telegram or WhatsApp.
What are the support working hours?
Customer support working hours are generally business hours Monday to Friday; exact detailed schedule is not publicly specified.
Does support work on weekends and holidays?
Weekend and holiday support availability is limited or not generally provided.
Are there regional offices for in-person visits?
Pleo has physical office locations, but they do not generally offer walk-in customer visits.
Where are the physical offices located?
Physical offices include locations in London (Scrutton Street 32-38, EC2A 4RQ), Copenhagen, Berlin, Stockholm, Madrid, Lisbon, Paris, Amsterdam, and Chennai.
Can I schedule a personal meeting?
Personal meetings are not typically scheduled for general customers; contact is mostly virtual or via phone/email.
Are there representatives in different countries?
Yes, Pleo has representatives and offices across several European countries and India.
In which languages is support available?
Support is available primarily in English and likely other major European languages.
How quickly does support respond to requests?
Response times vary; email responses often occur within 24 to 48 hours, phone support can be faster during business hours.
Is there a priority system for VIP clients?
There is no public detailed information on a VIP priority support system.
Can I request a callback?
Callback services are not explicitly advertised, but may be available upon request through customer support channels.
When was the payment service founded?
Pleo was founded in 2015.
Who is the founder and owner of the service?
Pleo was co-founded by Jeppe Rindom and Niccolo Perra.
In which country is the company registered?
Pleo Financial Services A/S is registered in Denmark; its UK establishment is registered as Pleo Financial Services UK LTD.
What is the development history of the payment service?
Founded in 2015 in Copenhagen, Pleo expanded rapidly across Europe with smart company card offerings and spend management software, reaching over 40,000 companies.
Have there been major updates or rebranding?
Pleo introduced new pricing plans including a free tier in 2021 and continuously updates its platform and app; no major rebranding noted.
Who sits on the company's board of directors?
Specific board members are not publicly detailed; key executives include the founders Jeppe Rindom and Niccolo Perra.
Are there investors or partners in the service?
Investors include Creandum, Seedcamp, Speedinvest, BESTSELLER, William Demant Invest, and others; partners include Mastercard and J.P. Morgan.
Does the company participate in stock trading?
Pleo is a privately held company and does not participate in public stock trading.
What is the company's market capitalization?
As a private company, Pleo's precise current market cap is not publicly available; it was valued at $1.7 billion in 2021.
Are there subsidiary companies or branches?
Pleo operates subsidiaries like Pleo Financial Services UK LTD and has offices in multiple international locations.
What licenses does the payment service have?
Pleo Financial Services UK LTD is authorized as an electronic money institution by the UK's Financial Conduct Authority (FCA ref: 1020730); in Denmark, it is regulated by the Danish Financial Supervisory Authority.
In which jurisdictions does the service operate officially?
Pleo operates officially in the UK and multiple European countries, serving businesses across at least 16 European countries.
Are there licenses for cryptocurrency operations?
Pleo does not have licenses for cryptocurrency operations and does not support crypto-related services.
Does the service comply with AML/KYC requirements?
Yes, Pleo conducts standard AML and KYC compliance checks as part of onboarding and monitoring processes.
Are there security certificates (PCI DSS, etc.)?
Pleo holds the PCI DSS certification ensuring secure handling of card payments and transaction data.
Has the service undergone security audits?
Pleo undergoes regular security audits as required to maintain compliance with financial and data security regulations.
Is there insurance for client funds?
Client funds are safeguarded according to regulatory requirements but may not be covered by deposit guarantee schemes since they are not a bank.
Which international standards does it comply with?
Pleo complies with PSD2, PCI DSS, GDPR, and other EU and UK financial and data security standards.
Have there been any regulatory fines or violations?
No public records of regulatory fines or violations have been reported.
Where can I find real reviews about the service?
Reviews can be found on Trustpilot, Capterra, PissedConsumer, and specialist fintech review sites.
What are the main user complaints?
Common complaints include customer support response delays and issues related to pricing transparency.
What do users most often praise the service for?
Users praise the ease of use, time saved on expense management, and good control over company spending.
Are there issues with fund withdrawals?
There are no wide reports of fund withdrawal problems.
Is the interface convenient according to users?
The user interface is generally rated as intuitive and user-friendly.
Are clients satisfied with transaction speed?
Transaction processing speed is considered satisfactory by most users.
Do users recommend this service?
A majority recommend Pleo for business expense management, though some advise caution due to support issues.
How do experts assess the service's reliability?
Experts highlight Pleo as a reliable, innovative fintech solution with strong security and compliance.
Are there industry awards and recognitions?
Pleo has received recognition within fintech circles but no major public awards are listed.
Does the service participate in payment system rankings?
Pleo is acknowledged in fintech and expense management solution rankings and reports.
Are there recommendations from financial regulators?
Regulators authorize and oversee Pleo but do not publicly issue endorsements.
What reputation does the service have among partners?
Partners view Pleo as a strong fintech collaborator with robust technology and compliance.
How do they evaluate solution innovation?
Pleo is seen as innovative for automating expense management and integrating spending controls.
Are there quality service certificates?
Pleo holds PCI DSS and complies with ISO standards related to data security.
Does the company participate in industry conferences?
Pleo’s team participates in fintech and finance industry events regularly.
How does the service position itself in the market?
Pleo positions as a smart spending and expense management platform for SMEs and growing businesses.
Which fiat currencies does the service support?
Pleo supports multiple European fiat currencies, including GBP and EUR.
Are cryptocurrencies supported? Which ones specifically?
Pleo does not support cryptocurrencies.
Is there a proprietary cryptocurrency or token?
Pleo does not have any proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion capabilities are limited; multi-currency accounts are supported but not full currency exchange services.
What exchange rates are used for conversion?
Typically, Mastercard exchange rates apply where card transactions involve currency exchange.
How often are exchange rates updated?
Exchange rates update in real-time according to the card network.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic or less common currencies are generally not supported.
Are there currency restrictions in different countries?
Currency use is subject to geographic regulatory restrictions by jurisdiction.
What types of transfers does the service support?
Pleo supports card payments, bank transfers, and peer-to-peer transfers within the platform.
Can transfers be made between service users?
Yes, internal transfers between Pleo users are supported.
Are transfers to bank cards supported?
Transfers to bank cards are available as part of the service.
Can money be transferred to bank accounts?
Money can be transferred to bank accounts following account setup and compliance verification.
Is bill payment available?
Bill payment services may be available as part of spend management features.
Are recurring payments supported?
Recurring payments can be set up and managed via the platform.
Can automatic transfers be set up?
The system supports automation for certain payments and account replenishments.
Is payment scheduling available?
Payment scheduling features are integrated into the platform.
Are group payments supported?
Group payment or expense sharing features are available.
Can payment links be created?
Payment link creation is not a primary feature publicly highlighted.
What are the minimum transaction amounts in the service?
Minimum transaction limits vary depending on card and account type but typical low thresholds apply.
What are the maximum amounts that can be transferred?
Maximum limits depend on account verification levels and spend policies.
Are there daily limits on operations?
Daily transaction limits are enforced for fraud prevention and compliance.
What monthly and annual limits are in effect?
Monthly and annual limits are set based on user verification and risk profiles.
Can limits be increased? How?
Limits can be increased by contacting support and completing higher verification.
Do limits differ for verified users?
Verified users enjoy higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts have stricter limits until verification procedures are completed.
Do special limits apply in different countries?
Geographic restrictions may apply due to local regulations.
Can operations be temporarily blocked?
Operations can be blocked temporarily due to suspected fraud or compliance issues.
Are there limits on the number of daily operations?
Yes, number of daily operations is generally limited to mitigate risk.
What are the minimum amounts for account funding?
Minimum funding amounts depend on funding method but generally allow small deposits.
What methods of funding are supported?
Funding methods include bank transfer, card funding, and sometimes third-party payment integrations.
Are there fees for funding?
Fees may apply depending on the method; often bank transfers are free, card funding may incur charges.
What are the minimum funding amounts?
Minimum funding thresholds vary by method but are typically low.
How quickly are funds credited when funding?
Bank transfers usually take 1-3 business days; card funding is instant or near-instant.
How can money be withdrawn from the system?
Withdrawals are made via bank transfers or to linked cards.
Are there fees for fund withdrawal?
Withdrawal fees depend on destination and method; details are provided in fee schedules.
How long does withdrawal take?
Withdrawals generally take 1-3 business days.
What withdrawal limits are set?
Withdrawal limits depend on account verification and may vary by user profile.
How quickly are funds credited when funding with a card?
Card funding credits instantly or within minutes.
How long does a bank transfer take?
Bank transfers typically take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Pleo does not support cryptocurrency transfers.
Are transfers between users instant?
Internal transfers between Pleo users are usually instant.
Are there delays when funding on weekends?
Weekend bank transfers may be delayed until next business day; card funding is not affected.
Do holidays affect funding speed?
Holidays can delay bank transfer processing.
Can crediting be accelerated for a fee?
Express funding options are generally not publicly disclosed.
What determines the speed of funding processing?
Speed depends on funding method, banking hours, and verification status.
Are there notifications about funding status?
Users receive notifications on funding and withdrawal status.
What to do if funding takes too long?
Contact customer support directly if funding delays occur.
How quickly are withdrawal requests processed?
Withdrawals are processed usually within one business day.
How long does card withdrawal take?
Card withdrawal processing varies; it may take 1-3 business days.
How quickly do bank transfers arrive?
Bank transfers usually arrive within 1-3 business days.
Are cryptocurrency withdrawals instant?
Not applicable as Pleo does not support crypto.
Are there withdrawal delays on weekends?
Withdrawal processing is delayed during weekends until next business day.
Do holidays affect withdrawal speed?
Holidays may delay withdrawal processing times.
Can withdrawal be accelerated for an additional fee?
No public information about accelerated withdrawal fees.
What determines withdrawal processing time?
Method used, verification status, and banking schedules influence withdrawal timing.
Are there notifications about withdrawal status?
Users are notified of withdrawal status and confirmations.
Can a withdrawal request be canceled?
Withdrawal cancellation policies depend on processing stage and are managed by support.
How to register with the payment service?
Registration is done online via the Pleo website by creating an account with business details.
What data is needed to create an account?
Required data includes business name, registration number, contact info, and user identification.
Can registration be done without email?
Email address is mandatory for registration and communication.
Is phone confirmation required during registration?
Phone verification is typically required as part of KYC.
Are there age restrictions for registration?
Users must be at least 18 years old.
Can a corporate account be created?
Yes, Pleo mainly offers corporate business accounts.
Is it required to provide real data?
Real and verifiable information is required for regulatory compliance.
Are there country restrictions for registration?
Registration is limited to countries where Pleo is licensed to operate.
How long does account activation take?
Account activation usually completes within 1-3 business days after verification.
What verification levels exist?
Verification includes basic and enhanced levels depending on the account type.
What documents are required for basic verification?
Basic verification requires business registration documents and government-issued ID.
Are documents needed for full verification?
Yes, enhanced verification may require proof of address and additional compliance documents.
Are digital copies of documents accepted?
Digital copies are accepted for document submission.
How long does the verification procedure take?
Verification typically takes 1-3 business days.
Can the service be used without verification?
Limited service use is possible, but full functionality requires verification.
What restrictions apply to unverified users?
Unverified users face transaction and account usage limits.
Is address confirmation required?
Yes, address verification is part of compliance requirements.
Is a selfie with documents required?
A selfie with documents may be required for identity verification.
How often do documents need to be updated?
Documents may need renewal every 1-3 years depending on policies.
What encryption technologies does the service use?
Pleo uses industry-standard encryption including TLS/SSL for data security.
Is two-factor authentication supported?
Yes, two-factor authentication (2FA) is supported and recommended.
Are there SMS confirmations for operations?
SMS verification may be used for certain transactions and logins.
Is biometric authentication supported?
Biometric options like Face ID/Touch ID are supported on mobile apps.
Is blockchain technology used?
Pleo does not publicly disclose blockchain usage.
Is there a multi-level security system?
Yes, multi-layered security architecture is employed for user and transaction protection.
How is user personal data protected?
User data is protected by GDPR compliance and strict privacy policies.
Is cold storage used for cryptocurrencies?
Not applicable as Pleo does not handle cryptocurrencies.
Is there DDoS attack protection?
DDoS mitigation measures are in place to ensure service availability.
Are regular security audits conducted?
Pleo undergoes regular security audits and compliance checks.
What anti-phishing protection measures are provided?
Anti-phishing controls include user education and email security tools.
Is there a suspicious activity detection system?
Fraud detection systems actively monitor transactions.
How does the service combat money laundering?
AML controls include KYC, transaction monitoring, and regulatory reporting.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked or restricted as per compliance rules.
What to do when fraud is detected?
Users should report suspected fraud immediately to support.
How to report suspicious activity?
Suspicious activity can be reported via the contact email [email protected].
Is there compensation for damage from fraudsters?
Pleo offers support but specific fraud compensation policies are not public.
What user rights exist for disputed transactions?
Users have rights to dispute transactions pursuant to FCA regulations.
How to dispute account blocking?
Account blocking disputes are handled via customer service and compliance review.
Is there insurance against cyber attacks?
Cyber security insurance status is not publicly disclosed.
What fees does the service charge for transfers?
Transfer fees depend on the plan; some transfers within Pleo may be free, others may incur Mastercard or banking fees.
Are there fees for account funding?
Funding fees vary by method; bank transfers often free, card funding may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees vary according to method and destination.
Are there fees for currency conversion?
Currency conversion fees may apply based on Mastercard rules and Pleo charges.
Are there fees for account inactivity?
Inactivity fees are not publicly detailed, but many fintech services waive such fees.
Are there account maintenance fees?
Account maintenance fees depend on tariff plans.
Are fees charged for operation cancellation?
Operation cancellation fees are uncommon but may be detailed in terms of service.
Are there fees for expedited operations?
Expedited processing fees are not publicly advertised.
Are there hidden fees?
Fee schedules are transparent and disclosed in user agreements.
How are fees calculated for large amounts?
Large transactions may have tiered fee rates as per payment scheme rules.
Are there different tariff plans in the service?
Yes, Pleo offers multiple pricing plans including Free and Premium tiers.
What advantages does VIP status provide?
VIP benefits are not clearly outlined publicly.
How to get preferential conditions?
Preferential terms may be available through negotiation or enterprise agreements.
Are there free operations per month?
Free plans include limited free usage for small teams.
Are there discounts for active users?
Discounts for high-volume use or active customers may be negotiated.
Are there corporate tariffs?
Corporate pricing tiers exist with enhanced feature sets.
Can individual conditions be obtained?
Custom pricing can be discussed with sales for large clients.
Do promotional codes work for fee reduction?
Promotional codes may occasionally be offered.
Are there cashback programs?
Cashback programs are not standard features.
Are there discounts for transaction volumes?
Volume-based discounts may be applied for large customers.
Is there an official mobile application?
Yes, Pleo has an official mobile app.
On which platforms is the application available?
The Pleo app is available on iOS and Android platforms.
What functions are available in the mobile application?
The app supports expense management, card control, approvals, receipt uploads, and spending insights.
Does functionality differ from the web version?
Mobile app functions are aligned with web services but optimized for mobile use.
Is Touch ID/Face ID supported?
Biometric authentication via Touch ID and Face ID is supported on the app.
Can the application work offline?
Limited offline functionality is available; most functions require internet.
Are there push notifications about operations?
Push notifications for transactions and approvals are supported.
Is dark theme supported?
Dark mode is available in the mobile app.
How often is the mobile application updated?
The app is updated regularly, approximately every few weeks.
Are there beta versions of the application?
Beta versions are occasionally offered for testing new features.
Is the web interface of the service convenient?
The web interface is rated as convenient and user-friendly.
Is responsive design supported?
The web platform supports responsive design for mobile browsers.
In which languages is the interface available?
The interface is available primarily in English and major European languages.
Is there a night mode for the website?
Night or dark mode is available on the website.
Are hotkeys supported?
Hotkey support is not widely mentioned.
Can data be exported?
Users can export expense and transaction data in various formats like CSV.
Is there an API for developers?
Yes, Pleo offers APIs for integrations and developer use.
Is integration with other services supported?
Integrations include NetSuite, Xero, Quickbooks, and other financial tools.
How often is the web interface updated?
The web platform is updated regularly with new features and security patches.
Are there virtual cards in the service?
Yes, Pleo issues virtual cards alongside physical and vendor cards.
Can disposable cards be created?
Disposable or temporary virtual cards are supported.
Is multi-currency account functionality supported?
Multi-currency accounts are supported.
Are there investment products?
Investment products are not offered.
Can interest be earned on balance?
No interest is paid on account balances.
Are there credit products?
Credit or lending products are not available.
Is P2P trading supported?
Peer-to-peer trading is not a feature.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying or selling is not supported.
Is there acquiring for business?
Pleo partners with Mastercard to provide acquiring for merchant services.
Are mass payouts supported?
Mass payouts are not a core advertised feature.
Is there a loyalty program in the service?
There is no public information about loyalty programs.
How are bonus points earned?
Bonus points are not part of the service.
Is there cashback for operations?
Cashback is not typically offered.
Are there referral programs?
Referral programs may exist but are not highly publicized.
What privileges do VIP clients have?
VIP client privileges are not publicly detailed.
Are there seasonal promotions and offers?
Occasional promotions exist depending on marketing campaigns.
Can premium status be obtained?
Premium service tiers can be obtained by subscription.
Are there partner discounts?
Partner discounts are not publicly documented.
Are there corporate loyalty programs?
Corporate loyalty programs are not officially noted.
Does the service allow operations with online casinos?
Operations with online casinos are generally restricted or subject to compliance checks.
Are there restrictions on gambling transactions?
Gambling transactions may be monitored or limited per regulatory requirements.
Can accounts be blocked for casino play?
Accounts can be blocked if suspicious gambling-related activity is detected.
How does the service view gambling?
Pleo maintains compliance with relevant laws and limits high-risk transactions.
Are there special conditions for gambling?
Special terms may apply per jurisdiction for gambling-related payments.
Are casino transactions tracked?
Casino transactions are tracked for compliance and fraud prevention.
Can operations with gambling sites be hidden?
Transaction privacy is limited by compliance regulations and cannot typically be hidden.
Are there notifications about gambling expenses?
No specialized notifications outside normal transaction alerts.
Are there special fees for gambling operations?
Extra fees specific to gambling are not publicly disclosed.
Can limits be set on gambling?
Spending controls can be applied to restrict certain merchant categories.
Is there a self-exclusion function?
Self-exclusion related to gambling is not specifically mentioned.
Can access to gambling sites be restricted?
Access restrictions are generally done at regulatory or bank level, not by Pleo directly.
Is gambling expense control supported?
Basic spend limits can contribute to gambling expense control.
Are there notifications about limit exceedance?
Users receive alerts on exceeding set spending limits.
Can operations with casinos be blocked?
Yes, transactions can be blocked if flagged by risk systems.
Is there gambling expense statistics?
No dedicated gambling analytics features.
Is a "cooling-off period" supported?
No publicly known cooling-off period for gambling.
Can help be obtained for gambling addiction?
No specialized support services are offered by Pleo.
Is there partnership with player assistance organizations?
No known partnerships exist.
How to set up gambling expense notifications?
Users can configure general spending alerts, no specific gambling notifications.
Which online casinos accept this payment method?
No public listing of casinos accepting Pleo.
Are there exclusive partnerships with specific casinos?
No known exclusive casino partnerships.
Do conditions differ when used in different casinos?
No public information on varying casino terms.
Are there special bonuses for using this method in casinos?
No special casino payment bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Generally restricted or not supported.
Are there geographic restrictions for casino usage?
Casino-related transactions are subject to geographic regulatory limitations.
How do casino operators typically process transactions from this method?
Through standard card processing networks.
Are there typical processing times when used with casinos?
Normal card processing times apply (1-3 days).
Do casinos usually charge additional fees for this method?
Casino fees, if any, depend on the casino, not Pleo.
Are there any known compatibility issues with major casino platforms?
No known compatibility issues.