What is the official website of the payment service?
The official website for POP Bank services is https://www.poppankki.fi/en/services
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Where can I find the customer support contacts?
Customer support contacts can be found on the POP Bank official website under the "Contact" or "Customer Service" sections.
What is the hotline phone number?
The main customer service phone number is 0100 4752 (charges apply: EUR 1.17/min + local charge).
Is there a toll-free support number?
There is no verified information about a toll-free support number; the provided hotline number carries local charges.
What is the email address for technical support?
The technical support email address is [email protected] for online payment services.
Are there separate emails for different types of inquiries?
Specific specialized email addresses for different departments are not publicly detailed; general inquiries use [email protected].
Where can I find the online chat support?
Online chat support availability and location are not explicitly stated on public sources.
Does the chat support work 24/7?
There is no verified information confirming 24/7 chat support availability.
Is there support through messengers (Telegram, WhatsApp)?
No confirmed information about support through Telegram or WhatsApp is available.
What are the support working hours?
Specific support working hours are not publicly listed; typical bank customer service hours are weekdays during business hours.
Does support work on weekends and holidays?
It is common in Finnish banking that support is unavailable on weekends and holidays; no verified data suggests otherwise.
Are there regional offices for in-person visits?
Yes, POP Bank operates multiple branches and service points throughout Finland.
Where are the physical offices located?
POP Bank has 70 branches across Finland; exact addresses are listed on their website.
Can I schedule a personal meeting?
It is standard practice to allow scheduling personal meetings at branch offices, subject to local branch policies.
Are there representatives in different countries?
POP Bank primarily serves Finland; no verified international representative offices are noted.
In which languages is support available?
Services and support are provided in Finnish and Swedish; other languages require interpreter services.
How quickly does support respond to requests?
Typical response times for banks range from immediate phone support to responses within 1–3 business days for email.
Is there a priority system for VIP clients?
No specific information about VIP customer priority services is available.
Can I request a callback?
There is no explicit information on callback service availability.
When was the payment service founded?
The POP Bank Group history dates back to 1997, with cooperative banks operating for about 100 years.
Who is the founder and owner of the service?
POP Bank Group is a cooperative financial group with member cooperative banks; no single founder is identified.
In which country is the company registered?
POP Bank is registered in Finland.
What is the development history of the payment service?
POP Bank has evolved from local cooperative banks into a group offering banking, insurance, and digital services; major platform renewals occurred around 2019.
Have there been major updates or rebranding?
In 2019, POP Bank launched a new mobile banking and insurance platform, enhancing customer experience.
Who sits on the company's board of directors?
The POP Bank Group board comprises representatives from member banks; specific names are published in their annual reports.
Are there investors or partners in the service?
POP Bank has strategic partnerships including Crosskey for IT platform services; the cooperative members are stakeholders.
Does the company participate in stock trading?
POP Bank Group is a cooperative entity, not publicly traded on stock exchanges.
What is the company's market capitalization?
Market capitalization is not applicable, as it is not a publicly traded company.
Are there subsidiary companies or branches?
Subsidiaries include Bonum Bank Plc and Finnish P&C Insurance Ltd under the POP Bank Group.
What licenses does the payment service have?
POP Bank holds banking licenses and regulatory permissions granted by the Finnish Financial Supervisory Authority (FIN-FSA).
In which jurisdictions does the service operate officially?
POP Bank operates officially within Finland and the European Economic Area (EEA).
Are there licenses for cryptocurrency operations?
No verified information of cryptocurrency-specific licenses for POP Bank.
Does the service comply with AML/KYC requirements?
POP Bank complies with anti-money laundering (AML) and know-your-customer (KYC) regulatory requirements as per Finnish law.
Are there security certificates (PCI DSS, etc.)?
The POP Bank online payment service uses SHA256 security verification algorithms; mobile apps passed Finnish F-Secure security audits.
Has the service undergone security audits?
The mobile banking app has passed Finnish F-Secure security audits.
Is there insurance for client funds?
As a Finnish cooperative bank, client deposits are protected under the Finnish deposit guarantee scheme.
Which international standards does it comply with?
Compliance includes EU banking directives and regulations aligned with FIN-FSA and European requirements.
Have there been any regulatory fines or violations?
No publicly reported fines or regulatory violations found.
Where can I find real reviews about the service?
User reviews can be found on app stores (Apple App Store, Google Play), and independent finance review websites.
What are the main user complaints?
Common complaints in banking generally include occasional service delays, app usability feedback, and customer support wait times; no specific major complaints publicly noted for POP Bank.
What do users most often praise the service for?
Customers praise ease of use, digital service quality, and customer satisfaction with the mobile banking platform.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported.
Is the interface convenient according to users?
The user interface is rated convenient and easy to use, contributing to high customer satisfaction.
Are clients satisfied with transaction speed?
Transaction speed meets customer expectations for a retail bank in Finland.
Do users recommend this service?
Many users recommend POP Bank based on satisfaction scores and positive app reviews.
How do experts assess the service's reliability?
Experts recognize POP Bank as a reliable financial institution with strong customer focus.
Are there industry awards and recognitions?
POP Bank received a high customer satisfaction rating from EPSI Rating Nordic survey.
Does the service participate in payment system rankings?
POP Bank participates in Finnish retail banking rankings and EPSI customer satisfaction studies.
Are there recommendations from financial regulators?
The service operates under the FIN-FSA and follows regulatory guidelines; specific endorsements unlisted.
What reputation does the service have among partners?
POP Bank is well-regarded among Finnish banks and partners for cooperative banking services.
How do they evaluate solution innovation?
POP Bank is praised for digital transformation and innovative mobile banking solutions.
Are there quality service certificates?
No specific quality service certificates publicly listed.
Does the company participate in industry conferences?
Participation in industry events and cooperation with IT partners like Crosskey is documented.
How does the service position itself in the market?
POP Bank positions as a local cooperative bank focusing on customer service, digital innovation, and community banking.
Which fiat currencies does the service support?
POP Bank primarily supports the Euro (EUR).
Are cryptocurrencies supported? Which ones specifically?
No direct cryptocurrency services supported by POP Bank.
Is there a proprietary cryptocurrency or token?
No proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are limited; primarily focused on EUR.
What exchange rates are used for conversion?
Exchange rate information is not publicly detailed; standard Finnish bank practices likely apply.
How often are exchange rates updated?
Not specified; usually updated daily during banking hours.
Are stablecoins supported?
No stablecoin support available.
Can exotic currencies be handled?
Exotic currency handling is not supported.
Are there currency restrictions in different countries?
Currency services restricted to Eurozone and Finland.
What types of transfers does the service support?
POP Bank supports bank transfers, standing orders, e-invoices, direct debits, and online payments.
Can transfers be made between service users?
Internal transfers are supported between POP Bank users.
Are transfers to bank cards supported?
Transfers to bank cards possible via standard card payment systems (Visa, Mastercard).
Can money be transferred to bank accounts?
Yes, POP Bank supports transfers to other Finnish and EEA bank accounts.
Is bill payment available?
Bill payment via e-invoice and online billing is available.
Are recurring payments supported?
Recurring payment arrangements including standing orders and direct debits are supported.
Can automatic transfers be set up?
Automatic transfers via standing orders can be configured.
Is payment scheduling available?
Payment scheduling features are available within online and mobile banking platforms.
Are group payments supported?
There is no specific information on group payment support.
Can payment links be created?
Creating payment links is not explicitly documented.
What are the minimum transaction amounts in the service?
Minimum amounts depend on transfer type; no specific public minimum documented.
What are the maximum amounts that can be transferred?
Maximum limits are subject to account verification and regulatory limits.
Are there daily limits on operations?
Daily transaction limits apply per account; specifics depend on verification level.
What monthly and annual limits are in effect?
Monthly and annual limits conform to regulatory and internal bank policies.
Can limits be increased? How?
Limits may be increased upon additional verification and by contacting customer service.
Do limits differ for verified users?
Verified users typically have higher transaction limits.
Are there restrictions for new accounts?
New accounts may have standard initial limits until verification.
Do special limits apply in different countries?
Limits are applied according to Finland and EEA regulations.
Can operations be temporarily blocked?
Yes, operations can be blocked for security or regulatory reasons.
Are there limits on the number of daily operations?
Daily operation count limits depend on account type and bank policy.
What are the minimum amounts for account funding?
Minimum funding amounts vary by deposit method.
What methods of funding are supported?
Funding methods include bank transfers, card payments, and standing orders.
Are there fees for funding?
Deposit fees depend on method; usually standard bank fees apply.
What are the minimum funding amounts?
No specific minimums disclosed.
How quickly are funds credited when funding?
Bank transfers typically credited within 1-2 business days.
How can money be withdrawn from the system?
Withdrawals via ATM, card payments, bank transfer are supported.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on method; specifics vary.
How long does withdrawal take?
Withdrawals typically completed within 1-2 business days.
What withdrawal limits are set?
Withdrawal limits vary by account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is usually immediate or within hours.
How long does a bank transfer take?
Bank transfer processing time is typically 1-2 business days.
How quickly do cryptocurrency transfers arrive?
Not applicable; cryptocurrency transfers not supported.
Are transfers between users instant?
Internal transfers are generally instantaneous or near real-time.
Are there delays when funding on weekends?
Weekend funding may experience delays until next business day.
Do holidays affect funding speed?
Holidays affect processing times causing delays.
Can crediting be accelerated for a fee?
Express funding services may be available with additional fees.
What determines the speed of funding processing?
Funding speed depends on method, bank processing times, and regulatory clearing.
Are there notifications about funding status?
Users receive notifications of funding statuses via online banking.
What to do if funding takes too long?
Contact bank customer support for delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawal requests processed within 1-2 business days.
How long does card withdrawal take?
Card withdrawals usually processed promptly, within one business day.
How quickly do bank transfers arrive?
Bank transfers arrive within 1-2 business days.
Are cryptocurrency withdrawals instant?
Not applicable; no cryptocurrency withdrawal service.
Are there withdrawal delays on weekends?
Withdrawals on weekends are typically delayed until next business day.
Do holidays affect withdrawal speed?
Yes, withdrawals are delayed during bank holidays.
Can withdrawal be accelerated for an additional fee?
Expedited withdrawal may be offered for a surcharge.
What determines withdrawal processing time?
Processing times depend on method, verification, and banking hours.
Are there notifications about withdrawal status?
Withdrawal status notifications are commonly provided.
Can a withdrawal request be canceled?
Withdrawal cancellation is subject to procedural rules and timing.
How to register with the payment service?
Registration is done online with personal identification methods and verification.
What data is needed to create an account?
Required data typically includes name, personal ID, contact info, and address.
Can registration be done without email?
Email is usually mandatory for communication and verification.
Is phone confirmation required during registration?
Phone verification is generally required as part of strong identification.
Are there age restrictions for registration?
Minimum age is typically 18 years for account registration.
Can a corporate account be created?
Yes, POP Bank offers corporate accounts with additional requirements.
Is it required to provide real data?
Real and verified identity data must be provided per KYC regulations.
Are there country restrictions for registration?
Registration limited to residents in Finland and EEA.
How long does account activation take?
Activation occurs within hours to a few days after verification.
What verification levels exist?
Basic and enhanced verification levels are standard.
What documents are required for basic verification?
Valid ID card or passport and proof of residence.
Are documents needed for full verification?
Additional documents may be required for full verification.
Are digital copies of documents accepted?
Digital document uploads are usually accepted.
How long does the verification procedure take?
Verification typically takes 1-3 business days.
Can the service be used without verification?
Limited service use possible without verification.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and restricted features.
Is address confirmation required?
Address verification is required through document or electronic means.
Is a selfie with documents required?
Photo verification may be required for identity confirmation.
How often do documents need to be updated?
Documents are updated as needed or per regulatory requirements.
What encryption technologies does the service use?
POP Bank uses SHA256 for payment verification and F-Secure security audit-certified encryption.
Is two-factor authentication supported?
Two-factor authentication is supported via electronic identification.
Are there SMS confirmations for operations?
SMS confirmations are commonly used for transaction verification.
Is biometric authentication supported?
Biometric authentication options are available in mobile apps.
Is blockchain technology used?
There is no verified information on blockchain use in POP Bank services.
Is there a multi-level security system?
POP Bank employs multi-layered security architecture.
How is user personal data protected?
User data is protected under Finnish and EU data protection laws.
Is cold storage used for cryptocurrencies?
Not applicable; cryptocurrencies are not supported.
Is there DDoS attack protection?
Banks implement standard DDoS protection protocols.
Are regular security audits conducted?
Security audits are conducted regularly.
What anti-phishing protection measures are provided?
Anti-phishing measures include secure authentication and alerts.
Is there a suspicious activity detection system?
Fraud and suspicious activity monitoring systems are in place.
How does the service combat money laundering?
AML compliance includes transaction monitoring and customer due diligence.
Is there blocking of suspicious accounts?
Suspected accounts are blocked as per regulatory requirements.
What to do when fraud is detected?
Contact customer support and follow bank fraud procedures.
How to report suspicious activity?
Suspicious activity is reported via customer service or dedicated channels.
Is there compensation for damage from fraudsters?
Client fund protection schemes cover certain fraud damages.
What user rights exist for disputed transactions?
Users have rights to dispute transactions under EU consumer protection laws.
How to dispute account blocking?
Disputes are resolved by contacting customer service and following bank procedures.
Is there insurance against cyber attacks?
Cybersecurity insurance specifics are not disclosed publicly.
What fees does the service charge for transfers?
Transfer fee details are not publicly detailed; typically standard Finnish bank fees apply.
Are there fees for account funding?
Funding fees depend on method; generally low or none.
Are fees charged for fund withdrawal?
Withdrawal fees may apply depending on method and account type.
Are there fees for currency conversion?
Currency conversion fees apply if service offers conversion.
Are there fees for account inactivity?
Inactivity fees are generally not common in Finnish retail banking.
Are there account maintenance fees?
Account maintenance fees may apply depending on account type.
Are fees charged for operation cancellation?
No specific data on cancellation fees available.
Are there fees for expedited operations?
Express service fees may be charged if offered.
Are there hidden fees?
POP Bank discloses fees transparently as per regulation.
How are fees calculated for large amounts?
Large transaction fees are typically based on tiered schedules or fixed percentages.
Are there different tariff plans in the service?
Different account types and tariffs are offered for various customer needs.
What advantages does VIP status provide?
VIP benefits are not publicly documented.
How to get preferential conditions?
Preferential conditions likely available for premium or high-volume clients.
Are there free operations per month?
Some accounts may include free transaction allowances.
Are there discounts for active users?
No specific discounts publicly reported.
Are there corporate tariffs?
Yes, corporate account tariffs and service fees are offered.
Can individual conditions be obtained?
Custom pricing may be available for large or strategic clients.
Do promotional codes work for fee reduction?
There is no verified information on promotional codes.
Are there cashback programs?
No public cashback programs are noted.
Are there discounts for transaction volumes?
Volume discounts are not specifically documented.
Is there an official mobile application?
Yes, the official app is "POP Mobiili" for banking and insurance.
On which platforms is the application available?
The app is available on iOS App Store and Google Play for Android.
What functions are available in the mobile application?
Functions include transfers, account management, savings, loans, insurance policy management, and payments.
Does functionality differ from the web version?
Mobile app includes additional convenience features and insurance services.
Is Touch ID/Face ID supported?
Biometric authentication including Touch ID and Face ID is supported.
Can the application work offline?
Limited offline functionality; online connection required for transactions.
Are there push notifications about operations?
Push notifications for operations and alerts are supported.
Is dark theme supported?
No specific confirmation of dark mode in the app.
How often is the mobile application updated?
The app is regularly updated, typically several times per year.
Are there beta versions of the application?
No public information about beta versions.
Is the web interface of the service convenient?
The web platform is designed to be user-friendly and functional.
Is responsive design supported?
Yes, the web interface supports mobile responsiveness.
In which languages is the interface available?
Finnish and Swedish interface languages.
Is there a night mode for the website?
No clear indication of night mode on the website.
Are hotkeys supported?
No information on hotkey support.
Can data be exported?
Export options for account statements and transaction history are available.
Is there an API for developers?
No public developer API is listed.
Is integration with other services supported?
Integration capabilities are provided with third-party payment and banking platforms.
How often is the web interface updated?
Web updates occur regularly to maintain security and functionality.
Are there virtual cards in the service?
POP Bank offers Visa credit and debit cards; virtual card specifics not detailed.
Can disposable cards be created?
No information on disposable or temporary cards.
Is multi-currency account functionality supported?
Multi-currency accounts are not standardly supported.
Are there investment products?
Yes, POP Bank offers investment products.
Can interest be earned on balance?
Interest-bearing accounts are available.
Are there credit products?
Credit products including loans are offered.
Is P2P trading supported?
Peer-to-peer trading is not a typical banking feature here.
Can cryptocurrencies be bought/sold?
The bank does not directly offer cryptocurrency exchange services.
Is there acquiring for business?
Merchant acquiring services are likely via partnerships but not detailed.
Are mass payouts supported?
No specific information on mass payouts.
Is there a loyalty program in the service?
No public loyalty program information.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No verified cashback system.
Are there referral programs?
No public referral programs.
What privileges do VIP clients have?
No public information.
Are there seasonal promotions and offers?
None publicly indicated.
Can premium status be obtained?
Premium account options exist.
Are there partner discounts?
Not detailed.
Are there corporate loyalty programs?
Not publicly mentioned.
Does the service allow operations with online casinos?
No explicit data found; generally regulated banks restrict gambling-related transactions compliance.
Are there restrictions on gambling transactions?
Likely restrictions in line with Finnish regulation.
Can accounts be blocked for casino play?
Banks may block accounts involved in suspicious gambling activity.
How does the service view gambling?
Gambling transactions are monitored in compliance with regulations.
Are there special conditions for gambling?
Not publicly detailed.
Are casino transactions tracked?
Casinos and banks monitor gambling transactions as required.
Can operations with gambling sites be hidden?
Transaction privacy follows legal standards; hiding gambling operations is not permitted.
Are there notifications about gambling expenses?
Not specifically supported.
Are there special fees for gambling operations?
Fees follow standard transaction fee policies.
Can limits be set on gambling?
Not publicly documented.
Is there a self-exclusion function?
Self-exclusion available via regulated gambling operators, not the bank.
Can access to gambling sites be restricted?
Banks do not typically restrict site access.
Is gambling expense control supported?
Not provided by the bank itself.
Are there notifications about limit exceedance?
No known notifications.
Can operations with casinos be blocked?
Possible if suspicious activity detected.
Is a "cooling-off period" supported?
Not applicable at bank level.
Can help be obtained for gambling addiction?
Help available through external organizations.
Is there partnership with player assistance organizations?
Not publicly indicated.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
No specific list; POP Bank supports standard payment cards accepted generally.
Are there exclusive partnerships with specific casinos?
None listed.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not documented.
Can the method be used for both deposits and withdrawals in casinos?
Card payments typically used for deposits; withdrawals depend on casino policies.
Are there geographic restrictions for casino usage?
Standard geographic restrictions for gambling apply.
How do casino operators typically process transactions from this method?
Transactions processed as standard card or bank payments.
Are there typical processing times when used with casinos?
Processing times depend on bank and casino processes.
Do casinos usually charge additional fees for this method?
Varies by casino.
Are there any known compatibility issues with major casino platforms?
No known issues.